Micromax Informatics Complaints & Reviews

Dear Team,

This is to informed you that i had parchase the "Micromax Model A60" from Home shop 18 from last 3 Week before
i am facing ISSUE in h/s bettery back up, after charge of the bettery signal remain hang i had check to the services center 2 or 3 time but still problem are same so kindly check teh concern

Help me to resolve the same


Regards,
Mohd Ansari
Del [protected]
E-mail: rakesh.[protected]@gmail.com

Dear Sir/Madam,

This is regarding my Handset Micormax X265 given for some fault with the hardware and software related to Mudra Service Center at JM Road Deccan Pune Branch on 22nd Mar 2012. As per the rule I should get my hand set with 2 days if it’s done here and 20 days if it’s given to head branch Bangalore and for that they will call me to update the status but unfortunately it didn’t happen. I gave a call to Mudra and ask the status on 12th May 2012 from which I came to know the entry was made wrong and I was not given proper job receipt and I was said it had sent to head branch so to confirm the same about the entry and status I went to the office and asked them to show details by giving the small chit which they gave me while submitting the handset. the person hunt of one and found my cell and after some investigation it was found NO ACTION was done on the handset since it was with them so he said need to send to head branch Bangalore and I took the proper receipt from them and last week I asked about the status they said it’s been in quality check and will get in 2 days and den I went after 4 days I was said that the handset is still not received from head branch After keeping my handset for 1 full month they say it’s not been done and will call u, I am not having any additional spare handset to use and I’m losing my contacts.
Please help me to get my handset ASAP.

Regards,
Aasif Shaikh
[protected]@gmail.com

I recently bought micromax x450 from saholic.com. on the delivery date , i found some of the mobile accessories like trans receiver, data cable, additional back body cover is missing from the packet. when i complaint against this, saholic answered that they just delivered the product as it is, and i should contact micromax directly for such issue. i do not know , who is actual catapult (micromax/saholic) but i am really upset with the service. and mobile is of no use for me.

as per saholic,they only delivered below accessories and user guide contain more accessories, then that is not there responsibility.

Micromax X450 handset
Li-Ion 1000 mAh battery
Bluetooth headset
Charger
Handsfree
User guide

Dear sir/madam,
Myself Rohit Chaudhary is one of yours valuable customer. I had been using Micromax GC360 handset of your company .
I purchased it on 23/06/2011,it is still under warranty period . till today my handset didn’t function for more than six (6) times ,
I am having some job sheet no. with me and same time my hand set IMEI no. got changed for multiple times .
I had got repaired my hand set from two of your authorized service centers :-
• Simran communication , nit Faridabad cont no:[protected]
• Shiv telecom Faridabad cont no; [protected]
Some job sheet numbers are as follows
1. N[protected]
2. N[protected]
3. N[protected]
4. N[protected]
5. N[protected]
6. N[protected]
7. N[protected]
8. N[protected]

I have also attached my scanned bill and one latest job sheet.

Kindly look into this matter and try to replace my hand set or refund my money , because number of times of occurrence of the problem is going effect your goodwill.
Anticipating our co operation .
Thanking you
Yours faithfully
Rohit Chaudhary.
[protected]
[protected]

Dear Concern,

This is Manoj Kumar Singh from Dehradun, purchased a new phone from Zoya Communication, Selaqui, Dehradun on 25.06.2011. (Invoice copy attached) The phone details are: M_IMEI No. [protected] and S_IMEI No. [protected].
I have used the said phone for 4 months and after that all of a sudden it starts malfunctioning. I went to the service center which is 25 km from my area for this problem, where they told me there is some software problem and it requires to be repair on chargeable basis as you have not carry the original and Photostat copy of invoice. (Customer Job Card No. 2908763 dated 16.11.2011attached) I have paid Rs. 250/- for said service and return back with the serviced mobile phone.
After few days of working it again started malfunctioning and I have loose all my contacts, data and other things which are stored in phone memory. It started to show me only “@†sign every where and key pad stopped working.
I again communicated to the service centre about the problem, this time I given them Photostat copy of the invoice along with the phone on 20.12.2012.
Service center personnel told me that this is a big problem and we need to send this phone to the company for repairing purpose and then they prepared the Job Card no. 3104747 dated 20.12.2012.
After repeated follow up with service center, each time they told me the phone is under repairing process in the company and takes some to come back, we will inform you when the will come to us.
I waited for four months then I have made call to customer care on 30.03.2012 for this issue, where executive told me your job sheet closed on 03.01.2012 and please contact the service center for getting the phone.
I immediately contacted to service center and shared the information given by the Customer care executive. Then they told me please give some time to us and let we check at our end please call after some time.
I again made call to the service center after a few hours, then they told your phone is available with us and please collect the same after submit the job sheet.
After taking 1/2 day Leave from my office, I went to the service center for collection my phone and given job sheet to the concern after some time they given me an old phone with M_IMEI No. [protected] and S_IMEI No. [protected]. When I saw the phone I was shocked and told them this is not my phone, please check again.
They told me that your phone was not repairable so company had sent this as replacement and please carry your original bill for IMIE_no. change in the bill.

I came back with that phone and made a call to customer care and share all information to the executive (Mr. Varun), where he told me, before proceeding to the consumer court please send the case to [protected]@micromaxinfo.com, our senior will look after your problem and revert back with solution with in 72 hours.

Therefore you are requested to please look in to the matter as this replacement is not acceptable for me.

Thanks.
Manoj Singh
[protected]

Contact via Phone : phone_check
Contact via Mail :

The above information was submitted by 203.124.138.4 on 06/04/2012 at 07:38:42.

Sir,
I have purchased new Micro max Mobile Model no. X-450, now it was not working properly & it shows IMEI no invailed, please do necessary action.

a micromax x450 was bought by me on[protected]. from the begning i have complaint regarding charging.if i start charging the mob. never shws that battery is fully charged. i ubmit the handset to micromax service m/s prince comm. lalbagh on[protected] he told me that in this set the softwere is not loaded that show you battery is fully charged.is it possible. kindly solve my problem.

sameer srivastav
5/709 viram khand gomti nagar
lucknow
mob.no. [protected]

Sir,

I bought a Micromax mobile phone (Model A70) on October 2011, later in the month of February 2012 the mobile got malfunctioned (touch screen problem), hence i approched the service center since my mobile is under warranty period. In the service center on 9/2/2012 they registred my complaint and gave the jobsheet (#[protected]) item# [protected] and service #[protected]. Till date there was no responce from them and when ever i enquired they ask me to call after a weeknow its two months down the line and they still keep on telling the same reason.

Then i called the call center @[protected] and registed a complaint on the response that i received from the service center, they took that complaint and gave me the complaint #[protected] and ask me to wait for 15 days. After 15 days i called the call center and they still want me to wait for another 20 days for further response.

Please advice me on how i need to take further in getting my mobile back.

Regards
Udaya Kumaran
[protected]

Hello,
I lost my mobile handset on 1st of April 2012, at around 7.30 am
If possible trace and inform me on my email id or kindly block the phone.

Handset Details :

Company : Micromax
Model No. : Q5
IMEI No. :[protected]

Regards,

Satguru Sharan
ssharan.mr.[protected]@gmail.com
[protected]

my micromax A85 mobile had some software and mic problem. So gave it to the service center of OVEZ COMMUNICATION in the Richmond road, Bangalore. First time the service was done and they told they replaced mic and updated software. When i started using my phone, i realized that SD card is not working in that mobile after service and card getting heat when inserted and lost my 2 SD cards of mine. The mic again had problem and not working properly. Second Time i have given to service to the March 24th 2012. They told, they will change the motherboard and it will take another 10 days. After 10 days i have asked , they replied board is not received and wait for one more week. What is going on the service center and the people on the service center is not proeprly doing the service. They are doing very very poor service. If anybody knows the manager of the ovez communication bangalore pls, share the contact id and mobile no. Pls, service the mobile properly..


Regards,

khan

Hi,
My Name is Rabindr Kumar Panda

I have lost my mobile phone MICROMAX Q5 M_IMEI no.[protected] &
S_IMEI No.[protected] having dual sim facility with one Reliance and one docomo no's in it on 04/04/2012.
so, plese kindly block the phone immediately or trace location.
Please help



Thanks & Regards,
Rabindr KUmar Panda

My Micromax Phone X505, encountered a problem where it's battery was not charging. I went to service centre twice with unsuccessful grievance. Now they say that a part has to be changes which is 75% of phone value, that part relates to charging.

Phone has never been manhandled, and all it's other functions are working. Then how can be a part for charging, cost 75% and it pinches more when this is happening in warranty period

Date of Purchase:[protected]
Date of Complaint:[protected]
Expiry of Warranty:[protected]

The handset IMEI no. is [protected]. The complaint no. is MMX[protected]. After keeping thje phone for 15 days the service centre returned my phone saying it is not repairable. The handset is in warranty period and there is no physical damage to the phone. The customer call centre is also not helping.Please help me get justice from these bunch of thieves.

Dear Sirs,
My name is advocate Neelaksh Dwivedi.the matter is that i have purchased Micromax c112 cdma mobile from the reliance mobile store in Udaipur.
On date[protected] and after just few days start getting the problems in hand set.so i contacted the your authorised service center and deposit the mobile for service.on[protected] and of request No is R1108FRAJ0213721.after which get mobile after two months.compalint was still sustaining.i again deposit the mobile On[protected] and then get back after two months.they have given me another hand set with another MEID .that was also not working.again i deposit mobile to service center on[protected] they have given another hand set after two months.thats also not even still working.
Again contacted to service centre they are not giving me any satisfactory reply.
Am requesting you sir please change the hand set b fore ending my garantee period dated till[protected] .am getting trouble from last year due to your company and your irresponsibility.if you couldnt take action till the dated period.then have to go to consumer court.
Thanks Neelaksh Dwivedi

sir,

I bought a mobile from Mobile Planet and Mobile shown Full Memory. I was sent Mobile in Service Center But not repaired .(09.02.12 to 26.03.2012)
Micromax Q4
Purchase Date:-10.12.11
Problem : Phone Memory Full show
Service Centre : shree laxmi enterprises
Jobsheet No:-N[protected]
Imei no:-A100000F831E82
Micromax Request No:[protected]

Micromax is one of the worlds most worst customer service, Just think twice before purchasing any Micromax product about a future service, Once you get a problem with handset there is only a Single Service Centre for entire bangalore & its in Richmond Circle with One executive in Entire 20"X15" Feet Authorise Service Centre, & The Executive hardly has an technical Knowledge about the mobile problems, The Customer has to explain the Each & Every problem Regarding the Problem with in the handset, and its an multi branded store for Sony Ericsson & Micromax, Once the Sony Ericsson Customer Arrives the store the other customer has to wait till the 1st customers problem is resolved. & Once the device is handed over for repair you can't expect the device within 20days, it requires minimum of 20day to your device delivery. it may be a minor or major problem, because you will get a response from the executive that "he doesn't know when it is goin to be repaired & you will get the call from customer care once it got repaired" How Meaningfull Right
This is my problem & and not yet received my Handset Since 20th March & the Expecting date given by Executive is on 06th of April 2012
Ravindra.R
[protected]

I purchased Micromax dual-sim Van Gogh model in Nov 2011. Within 1
week its USB, camera & FM stopped working. I gave the mobile to the Jayanagar, Bangalore svc ctr on Dec 3rd, got my mobile returned around 20th FEB after almost 10 phone calls! The service ctr people told they will call me back , but in fact no call was made by them.


To my utter disbelief, when I went to collect my mobile they said that I had not given the battery. When I showed the receipt, they changed their story. Now they told me that since the handset was sent to Delhi head-office , it got misplaced their and they can't do any thing. Later upon my insistence they agreed to give an OLD BATTERY!! When I refused to settle down with old battery, the service ctr receptionist promised to give a new battery and told me to come after a week. Finally I got a new battery (but not my original one) but it doesn't seem to be new.
I paid about Rs 3.6k for this phone, but Overall quality was much poor compared to other brand handsets.
Even though the reported problems were fixed, but when I tried to copy some file to the phone through USB, it showed only <10 MB total internal memory (without additional memory card), whereas the technical specs for the mobile claims it to be 60 MB!! I'm not going to give the mobile back to servicing 'coz they may take 2-3 months again. Due to this Micromax phone, I wasted so much of my valuable time including time to creating this complaint, that I will NEVER EVER buy micromax mobile in future. BAD LUCK MICROMAX!!!

(To add to the problems, the svc ctr changed their address (shifted by 4-5 km) during the waiting period that's a separate agony I went through.)

Dear Sir,
I have purchased a Micromax A75 mobile handset on 12th Feb 2012 from M/s.Poorvika Mobile World -Palayamkottai and started using the same, after a week set started getting heat and I made complained at poorvika and handed over the handset on 5th March 2012 for replacing with new one, in between I recieved from Mrs.Hepsi and evening recieved a conference call on 16th March among three people and one among them Mr.Vengat from Micromax CRM promised to replace with new board and told me to wait for fourworking days but 17th March I recieved a call from Poorvika to recollect repaired handset (replaced with new mother board) and they told that your set with new board here after no more problem with handset .

Again I started using the so-called repaired handset but I am facing the same problem and I left my handset at Poorvika on 23dr March 2012 andcontacting over mobile No.[protected] but no PROPER RESPONSE FROM M/S POORVIKA MOBILE WORLD and they want to drag the issue ,

Pls help me to solve the problems and stop selling sub-standard goods to save consumer.

Thanking you,

C.GANESAN-[protected]

I HAVE PURCHASED MICROMAX MOBILE Q80 ON 09 DEC 2011 BUT ONLY AFTER 3 MONTHS THE FOLLOWING PROBLEM GET STARTED -MOBILE GET SWITCHED OFF AUTOMATICALLY AFTER EVERY SMS AND END OF PHONECALL

Dear Sir,
I've purchased my micromax Q3+ mobile handset from Bangalore on 28/01/2011. When i started using it, i found that it was not accepting any of the memory cards. The rest all functions were ok. So i submitted the handset along with battery and back cover in Nath communications micromax mobile service centre in Trivandrum before the warranty period is expired and i was asked to collect it after 2 days. But it took more than 2 months to get it back and that too returned with an old 2009 battery and fake back cover. They have never called us or tried to inform us of any of the details regarding when we'll get it back or whether it is ready. Instead when we try to call them they responds very badly and asks us to go to the service centre and inquire. Very bad service i've ever seen which made me feel that i should not have bought a micromax mobile.