Mobikwik — being cheated by mobikwik.com

Address:

Dehradun, Uttarakhand

I attempted to recharge my Airtel DTH account with Rs.310/- at moikwik.com on 17th August. The payment was successful but my account was not credited with Rs.310/-. I complained to mobikwik and they replied by saying that the matter has been resolved. I checked my balance of Airtel DTH but it was still not recharged. I again complained to mobikwik but they gave back the same reply. They also asked me call their customer care number [protected] which till date I have not been able to get through. Its either busy, engaged, not reachable or switched off any time you call.

The following is the ticket number 67051. The reply they gave the first time was:

"Dear Consumer, Your ticket about the recharge dispute has now been resolved. We have confirmed from your operator this transaction was successful. Thanks, Support Team, Mobikwik.com Email - [protected]@mobikwik.com Phone - +91 [protected]".

The second time their reply was with ticket number 68156:

"Dear Consumer, Your ticket about the recharge dispute has now been resolved. Please note that the Mobile Recharge transaction was successful. Please call up the Operator Customer Care and to confirm your recharge if you have not received the same. If you still do not receive a recharge in your mobile, then please share the response from the operator team with [protected]@mobikwik.com. Thanks, Support Team, Mobikwik.com Email - [protected]@mobikwik.com Phone - +91 [protected]".

Please help. I am contemplating of filing a case against them at the Consumer Forum.