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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

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6299

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Mobikwik reviews & complaints page 354

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Sir I am not able to login in my account for few days.my last recharge was reliance gsm number with 150 rupees and my balance in my wallet is now 2001 rupees.please do something and if you need some more information then please contact immediately on number [protected] or on my mail [protected]@gmail.com

Mobikwik customer support has been notified about the posted complaint.

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P

P K THAKUR

from Haridwar, Uttarakhand

Apr 1, 2014

Sir, my wallet is showing wallet blocked for 3 days as i have tried for login from 30 march 2014.I have given complain whose ticket id no is 551080 ON 30 MARCH 2014 and another id no is 553800 on 31 march 2014.I have recharged last number [protected] with Rupee109 on 22 march 2014.On that day my balance was 18 95 Rupees.Trans. id- [protected].please do the needful so that i can be with your service forever.

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Address: Kolkata, West Bengal

Hi mobikwik, I have made two tickets which are still not resolved, #543212, 546868, still not attended to, when I call up your customer care, she pretends every time she cant hear me. But just before I tell her about my problem she could hear me clearly, just after I tell my problem every time I call, there seems to be some network issue. Now I cant log in to my account also, I have to pay my vodafone mobile bills and my account balance is approx. Rs. 800/, whom are you fooling guys- I hope you understand its a consumer issue and I also hope you all are aware of the cybercrime laws right?

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Address: Ahmedabad, Gujarat

Dear Sir/Madam,

My Rs.- 500/- diverted to INB Zaakpay Payment instead of Mobikwik Wallet on date 27th February 2014 through SBI - SG Highway branch - Ahmedabad.

Wrong Transfer detail- of MY (p b panchal)SBI saving account No.{[protected]}.
MBBI 3268200Y221GR4269313 Transfer to[protected]. Rs/- 500.00

Before some days also made complained to same customer care, but there is no reply.

Please do need and Transfer to SBI saving account No.{[protected]} Or my Mobikwik Wallet account.

From P.B.PANCHAL,
contact no.[protected].
Dated[protected].

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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P

p b panchal

Mar 28, 2014

Mobikwik Wallet - Incorrect money transfer

Dear Sir,
Till today money has not tranfered in my .SBI saving account No.{[protected]}

Pl. do needful in this matter.at the earliest.
User p b panchal on Mar 23, 2014
Dear Sir/Madam,

My Rs.- 500/- diverted to INB Zaakpay Payment instead of Mobikwik Wallet on date 27th February 2014 through SBI - SG Highway branch - Ahmedabad.

Wrong Transfer detail- of MY (p b panchal)SBI saving account No.{[protected]}.
MBBI 3268200Y221GR4269313 Transfer to[protected]. Rs/- 500.00

Before some days also made complained to same customer care, but there is no reply.

Please do need and Transfer to SBI saving account No.{[protected]} Or my Mobikwik Wallet account.

From P.B.PANCHAL,
contact no.[protected].
Dated[protected].

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Address: Kolkata, West Bengal

I am facing logging problem from 07.03.2014. At this point of time my wallet balance is INR 1147.00. I registered ticket no 506278 on 07.03.14. Reply from Mobikwik on 8th March that problem has been solved by them. But when I retried, I faced same problem. On same day again I registered ticket no 507779. Till date no response against the ticket is found. On 11th March, I registered further ticket no 513367. But no result, no respond. I mailed to [protected]@mobikwik.com. with reminder note. But till now no result.

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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T

tridipds6

from Kolkata, West Bengal

Mar 17, 2014

Thanks !!!
It is good to inform you all that my problem has been solved and now I am able to login my account.

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Address: Mumbai City, Maharashtra

dear sir please refund rs 100 in my axis account which was deduct 12 march in night. Cyber Receipt Date:14/03/2014 5:40 PM ___________________________________________________________________________ Transaction Details ___________________________________________________________________________ Account Number : [protected] Transaction Date : 12/03/2014 Transaction Amount : (INR)100.00 Transaction Type : DR Transaction Description : INB/[protected]/ZAAK ePAYMENT SERVICES/

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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Address: Satara, Maharashtra

balance deducted from wallet but recharge not successful 222 rupees deducated but not recharged Please note the details Transaction Type Debit from Wallet Service Description Prepaid Mobile Recharge Airtel special recharge of Rs.222 Cell Number [protected] Transaction ID Transaction Date Mon Mar 10 17:51:38 IST 2014 Transaction Amount 222.0 Wallet Balance 0 Please note the details before Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Mon Mar 10 17:51:38 IST 2014 Transaction Amount 106.0 Wallet Balance 222 Wallet Type Semi Closed

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Address: Solapur, Maharashtra

Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Thu feb 12 2:31 pm IST 2014 Transaction Amount 25 Wallet Balance 25Wallet Type Semi Closed email id : [protected]@gmail.com mts data card no: [protected] dear sir, amount is deducted but it is not added in mobikwik wallet, amount is 25 so pls check and credit the amount as soon as possible...

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Address: Amritsar, Punjab

Transaction Type Debit from Wallet Service Descriptioon DTH Recharge Customer ID [protected] Transaction ID [protected] Transaction Date Wed Feb 19 11:09:39 IST 2014 Transaction Amount 400.0, my email :- manbir.[protected]@gmail.com I did this rechare but my Airtel dth did not got the money. I contacted Airtel customer care but they said that they did not get the payment. rs 400 was decuted from my sbi account. But recharge was not successful, so Where is my money?? Recharge my dth or give back my money

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, On 22/02/2014, I made a recharge of Rs 1000/- for my airtel mobile [protected]. As per the airtel plan I am supposed to Rs 1100/- talk time on this recharge, however i have got only Rs 887/- talk time. And secondly, I have paid the amount through axis bank credit card. I tried to use the promo code "MOBITWELVEAXIS" to get the discount of Rs 100/- but promo code is not going through. I have read the terms and conditions of the offer so I am entitled to get the discounts.I just don't understand this kind of company exists in india to make maoney by fooling people. I request the Mobikwik team to look into the matter ASAP.

Thanks,
Biranchi

Aug 13, 2020

Complaint marked as Resolved

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E

Elangoani

Aug 5, 2015

Sir, I am a regular user of mobikwik.Suddenly my mobikwik wallet has been locked.I have a amount of 4300 in my wallet.I submitted complaint a number of times but no answer was came.please reactivate my wallet.why are they harassing me.please resolve this issue...maile id [protected]@gmail.com

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, On 22/02/2014, I made a recharge of Rs 1000/- for my airtel mobile [protected]. As per the airtel plan I am supposed to Rs 1100/- talk time on this recharge, however i have got only Rs 887/- talk time. And secondly, I have paid the amount through axis bank credit card. I tried to use the promo code "MOBITWELVEAXIS" to get the discount of Rs 100/- but promo code is not going through. I have read the terms and conditions of the offer so I am entitled to get the discounts.I just don't understand this kind of company exists in india to make maoney by fooling people. I request the Mobikwik team to look into the matter ASAP.

Aug 13, 2020

Complaint marked as Resolved

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S

sahooiitkgp

from Mumbai, Maharashtra

Feb 23, 2014

done

S

smi7862

from Hyderabad, Telangana

Sep 15, 2016

Dear Mobikwik Team,

My Register mail Id is "[protected]@ymail.com" and Regd Id is [protected].

I did complaint to your team - " complaint Ticket id : 5251817 "
i did call 3 times to mobikwik and i do complaint also and i submit my documents also but there is no respond till now.

Complaint:
I did booked a bus ticket on 4-Aug-2016 . My Booking Id is " 1LFMUQIKC5Z2V7DS " and PNR is " EH4teaCch7 "
But on 11-Aug-2016 i got a SMS on my mobile as " your ticket YGT[protected] from rajampet to hyderabad on[protected] has been cancelled. your amount will be refunded." But i didnt get any refund till now. So please check it and do refund to my account as soon as possible.

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Address: Chennai, Tamil Nadu

i recharged my number today for INR 220 in d morning around 11am. still i didnt get the amount credited in my number. i have been using mobikwik since an year, but nothing of this kind ever happened. it said recharge was successful but i didnt receive anything yet.
i tried making call to customer care quite a lot of times but it said the lines are busy n blah! blah! blah!.. i tried writing complaint, it gave me a ticket no. i dont know wot to do with dat ticket no. its a complete ..
pls look into my matter asap.
order no: [protected]
login id: lall.[protected]@gmail.com

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D

dusmantakumarpanda

from Kolkata, West Bengal

Feb 20, 2014

Mobikwik Complaints
Mobikwik - Recharge was done successfully, but i didn't receive my mobile number
User dusmanta kumar panda on Feb 13, 2014
i recharged my number for INR 761 in . still i didnt get the amount credited in my number. i have been using mobikwik ., but nothing of this kind ever happened. it said recharge was successful but i didnt receive anything yet.
i tried making call to customer care quite a lot of times but it said the lines are busy n blah! blah! blah!.. i tried writing complaint, it gave me a ticket no. i dont know wot to do with dat ticket no. its a complete ..
pls look into my matter asap.
my trans.no----[protected]
login id: [protected]@gmail.com

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Address: Lucknow, Uttar Pradesh

Hi, On[protected] at 04.12 from bank official saying me that my debit card [protected] so asked about account and all detail. Now RS. 3000/= stolen from account no [protected] with 1 transactions. doing online payment I've forgot ? Mobikwik and Bank is totally responsible for this. In Total amount 3000, fraud through Mobikwik : Please take necessary action so that I may get my money back and no one else will become victim of such instance. Thanks, s.k. pandey [protected] Ref no. [protected] bill payment txn id 167746

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Address: Hyderabad, Andhra Pradesh

On 24th Jan, 2013 I paid Rs. 252 to mobikwik through internet banking from my SBI online account for a recharge of Rs. 252 to my mobile no. [protected] (Tata Docomo). But the recharge was not done. Still I haven't got my recharge. The transaction Ref. is [protected]. I request you to either recharge my mobile or pay back my amount. Thanking you, S. Bala Subrahmanyam

Aug 14, 2020

Complaint marked as Resolved

Feb 19, 2014

Updated by S BALA SUBRAHMANYAM My deducted amount not refunded till now. Please immediately pay back my amount.

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I am.the permanent user of,
Mobikwik, Android apps, that is used, for Reacharge and bill, pay
yesterday on, 4-2-2014 on the noon time we want to, add, 100 rupees, in, our, Mobikwik wallet, by Our Sbi ac Throw internet, banking
and the bank is dedect the 100 rupees throw our, ac but the mobikwik, did not added the bal in our Mobikwik, wallet,
the 100 ruppes is not, added, in my mobikwik wallet, but also, dedect from, our, ac

my SBI ac no is
[protected]

and my Mobikwik user id is
[protected]@gmail.com

the transiction id IGQ6395369 pls solve my problem

Aug 14, 2020

Complaint marked as Resolved

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SIR. I had added Rs.300/- in two times in my wallet from my mrs. a/c on date 28/1/2014 But only 300/- added in my wallet & debit from my accounts rs. 300/- in two times can you refund mr Rs.300/- ? Name Laxman Kamble Mob No. [protected] Email:- [protected]@yahoo.com. SBI REF ID IQG[protected] & 30905076
Thanks

Aug 13, 2020

Complaint marked as Resolved

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Address: Ahmedabad, Gujarat

Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Thu Jan 30 12:52:28 IST 2014 Transaction Amount 1545.0 Wallet Balance 1545 Wallet Type Semi Closed email id : shah.[protected]@gmail.com mts data card no: [protected] dear sir, amount is deducted but it is not added in mobikwik wallet, amount is 1545/ so pls check and credit the amount as soon as possible

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ramana ram

Sep 14, 2015

Recharge deactivate prabulam Dish tv v c. No.[protected] recharge 4 times this is1 Tim rs 215 total amount 860 ruper s only give me amount retan please state bank of India account no. [protected]

S

sunil45321545

from Mumbai, Maharashtra

Sep 14, 2015

write your mobile number so we can reach to you

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Address: Lucknow, Uttar Pradesh

Hi, On[protected] My sister received call by no: [protected] at 11.12 from bank official saying me that my debit card [protected](blocked) so asked about account and all detail. Now RS. 36500/= stolen from account no [protected] with 14 different transactions. I have also set my 3d secure code. As per RBI guideline it is required to ask secure code while doing online payment so why it didn't ask secure code that even I've forgot ? Mobikwik and Bank is totally responsible for this. In Total amount 36500, fraud through Mobikwik : 7500 Also logged FIR(online copy attached). Please take necessary action so that I may get my money back and no one else will become victim of such instance. Thanks, Abu Arqan [protected]

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S

saturnavinav

from Mumbai, Maharashtra

Sep 15, 2015

what's your status now

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Dear Sir,

I has been add amount 2412/= on dated 12/01/2014 for recharge my DTHTV-ID NO.[protected] in my Mobikwik a/c.That amount debit(transfer) my SBI A/C detail as to transfer INB CCovenue bills CCABA2RCQ5071GP8443642 transfer to [protected], AVENUES India Private. But your reply through mail that transaction has been fladded. Detail in below------
I request you please return my debit amount .

br...

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Respect Sir myself vishal lotnkar
my lo-gin id is = [protected]@gmail.com
respected sir on 1 January from my wallet i recharged RS 154 on mobile number [protected] but my Wallet Amount debited but recharge not successful, i send email to ur site but i not got an reply, so please take action as soon as possible.
thank you
regards,
vishal

Feb 12, 2017

Updated by amolnak Hi Myself Amol,
My account number is [protected]
Rs 50 cash back is showing on my wallet history but when i did calculation its showing 50 rs Less please help.

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Mobikwik Customer Care

from Gurgaon, Haryana

Jan 28, 2014

Verified Support

Dear User,

Namaste!

I am here with an update on your recharge query.

As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

The good news is I have refunded the amount to your MobiKwik Wallet, for now I am sharing the details of the update.
Refunded Transaction Details -

Refund 154.0 [protected]:18:40.0 PAYMENTMANUAL

You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

If there is anything else I can help you with, just write back.

With you,
Your Happiness Officer
Mobikwik.com
http://about.me/mobikwikpals

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Address: Chennai, Tamil Nadu

Please refund the amount debited immediately.

Amount debited but recharge not success

Mobile entered for recharge: [protected]

Mobile for contact: [protected]

Email id: [protected]@rediffmail.Com

Transaction type credit to wallet

Transaction id [protected]

Transaction date mon jan 20 20:25:53 ist 2014

Transaction amount 6000

Wallet balance 0

Wallet type semi closed

Reason for flagging payment flagged by payment gateway

Name: rama mariappan

Contact no:[protected]

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Mobikwik Customer Care

from Gurgaon, Haryana

Jan 21, 2014

Verified Support

Dear User,

Namaste!

I understand your concern raised for the payment not updated to your MobiKwik Wallet.
I have checked the transaction status with the Payment Gateway and they have shared a concern about the method of payment. To clarify the issue, kindly send your valid Photo Id proof at [protected]@mobikwik.com so that I can confirm and update the payment towards your wallet.

I appreciate your patience while I resolve the query.

With you,
Your Happiness Officer
Mobikwik.com
http://about.me/mobikwikpals

A

amolnak

from Mumbai, Maharashtra

Jan 22, 2014

Respect Sir myself vishal lotnkar
my lo-gin id is = [protected]@gmail.com
respected sir on 1 January from my wallet i recharged RS 154 on mobile number [protected] but my Wallet Amount debited but recharge not successful, i send email to ur site but i not got an reply, so please take action as soon as possible.
thank you
regards,
vishal

Mobikwik Customer Care

from Gurgaon, Haryana

Jan 28, 2014

Verified Support

Dear User,

Namaste!

I am here with an update on your recharge query.

As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

The good news is I have refunded the amount to your MobiKwik Wallet, for now I am sharing the details of the update.
Refunded Transaction Details -

Refund 154.0 [protected]:18:40.0 PAYMENTMANUAL

You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

If there is anything else I can help you with, just write back.

With you,
Your Happiness Officer
Mobikwik.com
http://about.me/mobikwikpals

A

arun kumar9750820

from coimbatore, Tamil Nadu

Jun 17, 2014

NOT PAID IN THIS BILL AMOUNT BUT YOUR SIDE SUCCESSFUL PAID PLS HELP ME.
Mobile Bill Payment Reliance CDMA
postpaid [protected] 720.0 1
Rs 720.0
Transaction amount :720
Transaction type credit to wallet
Wallet balance 13
order number : [protected]
DATE : 14.06.2014
Please refund the amount debited immediately
email: arunsangee.[protected]@gmail.com
Contact no: [protected]

A

arun kumar9750820

from coimbatore, Tamil Nadu

Jun 17, 2014

NOT PAID IN THIS BILL AMOUNT BUT YOUR SIDE SUCCESSFUL PAID PLS HELP ME.
Mobile Bill Payment Reliance CDMA
postpaid [protected]
Rs 720.0
Transaction amount :720
Transaction type credit to wallet
Wallet balance 13
order number : [protected]
DATE : 14.06.2014
Please refund the amount debited immediately
email: arunsangee.[protected]@gmail.com
Contact no: [protected]
pls refund wallet

E

exploited

from Delhi, Delhi

Jul 29, 2014

ordered pizzza from dominos using mobikwik, as i was alone and hungry.

the amount debited from my account, mobikwik said succesful, but i didnt recieve any mail fom dominos as the order has not been recieved to dominos, as thes guys didnt transferred the money to dominos.

please refund what has been deducted from my account.
login id [protected]@gmail.com
this is not a good way to earn money.

E

exploited

from Delhi, Delhi

Jul 29, 2014

Array

D

dingla dubey

May 26, 2016

re-activation my account

Sir my account was deactivated.so, pls reactivate my account

W

Wunder control & switchgear pvt ltd.

from Faridabad, Haryana

May 27, 2016

not recharge net

my mobil no. [protected] net 139 amount not recharge. please recharge my net connection 139/-

S

Sarthak Patil

from Bengaluru, Karnataka

Jun 10, 2016

payment not updated to vodafone

Dear Sirpayment for my Vodafone mobile no `[protected] was done via your site for Rs.388 on 23.07.2014 to [protected] account no avenues india private ltdkindly update the same and inform me. thanks

R

Rajesh BlackHat

from Bangalore, Karnataka

Jun 13, 2016

Balance not yet updated

20/08/2014 i add done 2 cash pays of 300*2=600rs but my wallet got updated only with 300rs.Registered email id :[protected]@hotmail.com Contactno.[protected]

S

singh shivam

Jun 13, 2016

money transfer is not done

Today I paid 54 rupees.but my recharge is not done.ref.id.[protected].

S

snigdha_ghosh

from Delhi, Delhi

Jun 14, 2016

ATM forgery for POS

Purchase of Total Rs. 7500. Each transction worth Rs. 2500 from my atm done by someone... transction ids are 917410, 917173, 917332, for POS. Please help to trace the culprit and to put him behind bars.

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