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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 354

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P
p b panchal
Mar 23, 2014
Resolved
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Address: Ahmedabad, Gujarat

Dear Sir/Madam,

My Rs.- 500/- diverted to INB Zaakpay Payment instead of Mobikwik Wallet on date 27th February 2014 through SBI - SG Highway branch - Ahmedabad.

Wrong Transfer detail- of MY (p b panchal)SBI saving account No.{[protected]}.
MBBI 3268200Y221GR4269313 Transfer to[protected]. Rs/- 500.00

Before some days also made complained to same customer care, but there is no reply.


Please do need and Transfer to SBI saving account No.{[protected]} Or my Mobikwik Wallet account.

From P.B.PANCHAL,
contact no.[protected].
Dated[protected].
Aug 14, 2020
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
Mobikwik Wallet - Incorrect money transfer

Dear Sir,
Till today money has not tranfered in my .SBI saving account No.{[protected]}

Pl. do needful in this matter.at the earliest.
User p b panchal on Mar 23, 2014
Dear Sir/Madam,

My Rs.- 500/- diverted to INB Zaakpay Payment instead of Mobikwik Wallet on date 27th February 2014 through SBI - SG Highway branch - Ahmedabad.

Wrong Transfer detail- of MY (p b panchal)SBI saving account No.{[protected]}.
MBBI 3268200Y221GR4269313 Transfer to[protected]. Rs/- 500.00

Before some days also made complained to same customer care, but there is no reply.


Please do need and Transfer to SBI saving account No.{[protected]} Or my Mobikwik Wallet account.

From P.B.PANCHAL,
contact no.[protected].
Dated[protected].

Incorrect money transfer - Comment #1938928 - Image #0
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    T
    tridipds6
    from Kolkata, West Bengal
    Mar 16, 2014
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    Address: Kolkata, West Bengal

    I am facing logging problem from 07.03.2014. At this point of time my wallet balance is INR 1147.00. I registered ticket no 506278 on 07.03.14. Reply from Mobikwik on 8th March that problem has been solved by them. But when I retried, I faced same problem. On same day again I registered ticket no 507779. Till date no response against the ticket is found. On 11th March, I registered further ticket no 513367. But no result, no respond. I mailed to [protected]@mobikwik.com. with reminder note. But till now no result.
    Aug 14, 2020
    Complaint marked as Resolved 
    Mobikwik customer support has been notified about the posted complaint.
    Thanks !!!
    It is good to inform you all that my problem has been solved and now I am able to login my account.
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      A
      akm40146
      from Kolkata, West Bengal
      Mar 14, 2014
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      Address: Mumbai City, Maharashtra

      dear sir please refund rs 100 in my axis account which was deduct 12 march in night. Cyber Receipt Date:14/03/2014 5:40 PM ___________________________________________________________________________ Transaction Details ___________________________________________________________________________ Account Number : [protected] Transaction Date : 12/03/2014 Transaction Amount : (INR)100.00 Transaction Type : DR Transaction Description : INB/[protected]/ZAAK ePAYMENT SERVICES/
      Aug 14, 2020
      Complaint marked as Resolved 
      Mobikwik customer support has been notified about the posted complaint.
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        K
        Ketan Patne
        from Mumbai, Maharashtra
        Mar 10, 2014
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        Address: Satara, Maharashtra

        balance deducted from wallet but recharge not successful 222 rupees deducated but not recharged Please note the details Transaction Type Debit from Wallet Service Description Prepaid Mobile Recharge Airtel special recharge of Rs.222 Cell Number [protected] Transaction ID Transaction Date Mon Mar 10 17:51:38 IST 2014 Transaction Amount 222.0 Wallet Balance 0 Please note the details before Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Mon Mar 10 17:51:38 IST 2014 Transaction Amount 106.0 Wallet Balance 222 Wallet Type Semi Closed
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          V
          Vikas Waghmare
          from Delhi, Delhi
          Feb 25, 2014
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          Address: Solapur, Maharashtra

          Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Thu feb 12 2:31 pm IST 2014 Transaction Amount 25 Wallet Balance 25Wallet Type Semi Closed email id : [protected]@gmail.com mts data card no: [protected] dear sir, amount is deducted but it is not added in mobikwik wallet, amount is 25 so pls check and credit the amount as soon as possible...
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            M
            Manbir Pannu
            from Hyderabad, Telangana
            Feb 24, 2014
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            Address: Amritsar, Punjab

            Transaction Type Debit from Wallet Service Descriptioon DTH Recharge Customer ID [protected] Transaction ID [protected] Transaction Date Wed Feb 19 11:09:39 IST 2014 Transaction Amount 400.0, my email :- manbir.[protected]@gmail.com I did this rechare but my Airtel dth did not got the money. I contacted Airtel customer care but they said that they did not get the payment. rs 400 was decuted from my sbi account. But recharge was not successful, so Where is my money?? Recharge my dth or give back my money
            Mobikwik customer support has been notified about the posted complaint.
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              S
              sahooiitkgp
              from Mumbai, Maharashtra
              Feb 23, 2014
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              Resolved

              Address: Gautam Buddh Nagar, Uttar Pradesh

              Hi, On 22/02/2014, I made a recharge of Rs 1000/- for my airtel mobile [protected]. As per the airtel plan I am supposed to Rs 1100/- talk time on this recharge, however i have got only Rs 887/- talk time. And secondly, I have paid the amount through axis bank credit card. I tried to use the promo code "MOBITWELVEAXIS" to get the discount of Rs 100/- but promo code is not going through. I have read the terms and conditions of the offer so I am entitled to get the discounts.I just don't understand this kind of company exists in india to make maoney by fooling people. I request the Mobikwik team to look into the matter ASAP.

              Thanks,
              Biranchi
              Aug 13, 2020
              Complaint marked as Resolved 
              Sir, I am a regular user of mobikwik.Suddenly my mobikwik wallet has been locked.I have a amount of 4300 in my wallet.I submitted complaint a number of times but no answer was came.please reactivate my wallet.why are they harassing me.please resolve this issue...maile id [protected]@gmail.com
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                S
                sahooiitkgp
                from Mumbai, Maharashtra
                Feb 23, 2014
                Resolved
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                Address: Gautam Buddh Nagar, Uttar Pradesh

                Hi, On 22/02/2014, I made a recharge of Rs 1000/- for my airtel mobile [protected]. As per the airtel plan I am supposed to Rs 1100/- talk time on this recharge, however i have got only Rs 887/- talk time. And secondly, I have paid the amount through axis bank credit card. I tried to use the promo code "MOBITWELVEAXIS" to get the discount of Rs 100/- but promo code is not going through. I have read the terms and conditions of the offer so I am entitled to get the discounts.I just don't understand this kind of company exists in india to make maoney by fooling people. I request the Mobikwik team to look into the matter ASAP.
                +1 photos
                Aug 13, 2020
                Complaint marked as Resolved 
                done
                Dear Mobikwik Team,

                My Register mail Id is "[protected]@ymail.com" and Regd Id is [protected].

                I did complaint to your team - " complaint Ticket id : 5251817 "
                i did call 3 times to mobikwik and i do complaint also and i submit my documents also but there is no respond till now.

                Complaint:
                I did booked a bus ticket on 4-Aug-2016 . My Booking Id is " 1LFMUQIKC5Z2V7DS " and PNR is " EH4teaCch7 "
                But on 11-Aug-2016 i got a SMS on my mobile as " your ticket YGT[protected] from rajampet to hyderabad on[protected] has been cancelled. your amount will be refunded." But i didnt get any refund till now. So please check it and do refund to my account as soon as possible.
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                  S
                  Shweta Lall
                  from Delhi, Delhi
                  Feb 19, 2014
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                  Address: Chennai, Tamil Nadu

                  i recharged my number today for INR 220 in d morning around 11am. still i didnt get the amount credited in my number. i have been using mobikwik since an year, but nothing of this kind ever happened. it said recharge was successful but i didnt receive anything yet.
                  i tried making call to customer care quite a lot of times but it said the lines are busy n blah! blah! blah!.. i tried writing complaint, it gave me a ticket no. i dont know wot to do with dat ticket no. its a complete ..
                  pls look into my matter asap.
                  order no: [protected]
                  login id: lall.[protected]@gmail.com
                  +1 photos
                  Mobikwik Complaints
                  Mobikwik - Recharge was done successfully, but i didn't receive my mobile number
                  User dusmanta kumar panda on Feb 13, 2014
                  i recharged my number for INR 761 in . still i didnt get the amount credited in my number. i have been using mobikwik ., but nothing of this kind ever happened. it said recharge was successful but i didnt receive anything yet.
                  i tried making call to customer care quite a lot of times but it said the lines are busy n blah! blah! blah!.. i tried writing complaint, it gave me a ticket no. i dont know wot to do with dat ticket no. its a complete ..
                  pls look into my matter asap.
                  my trans.no----[protected]
                  login id: [protected]@gmail.com
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                    S
                    shyam22
                    from Lucknow, Uttar Pradesh
                    Feb 13, 2014
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                    Address: Lucknow, Uttar Pradesh

                    Hi, On[protected] at 04.12 from bank official saying me that my debit card [protected] so asked about account and all detail. Now RS. 3000/= stolen from account no [protected] with 1 transactions. doing online payment I've forgot ? Mobikwik and Bank is totally responsible for this. In Total amount 3000, fraud through Mobikwik : Please take necessary action so that I may get my money back and no one else will become victim of such instance. Thanks, s.k. pandey [protected] Ref no. [protected] bill payment txn id 167746
                    +1 photos
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                      S
                      S BALA SUBRAHMANYAM
                      from Hyderabad, Telangana
                      Feb 11, 2014
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh

                      On 24th Jan, 2013 I paid Rs. 252 to mobikwik through internet banking from my SBI online account for a recharge of Rs. 252 to my mobile no. [protected] (Tata Docomo). But the recharge was not done. Still I haven't got my recharge. The transaction Ref. is [protected]. I request you to either recharge my mobile or pay back my amount. Thanking you, S. Bala Subrahmanyam
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Feb 19, 2014
                      Updated by S BALA SUBRAHMANYAM
                      My deducted amount not refunded till now. Please immediately pay back my amount.
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                        H
                        hariomawasthi555
                        Feb 5, 2014
                        Resolved
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                        Resolved

                        I am.the permanent user of,
                        Mobikwik, Android apps, that is used, for Reacharge and bill, pay
                        yesterday on, 4-2-2014 on the noon time we want to, add, 100 rupees, in, our, Mobikwik wallet, by Our Sbi ac Throw internet, banking
                        and the bank is dedect the 100 rupees throw our, ac but the mobikwik, did not added the bal in our Mobikwik, wallet,
                        the 100 ruppes is not, added, in my mobikwik wallet, but also, dedect from, our, ac

                        my SBI ac no is
                        [protected]

                        and my Mobikwik user id is
                        [protected]@gmail.com


                        the transiction id IGQ6395369 pls solve my problem
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          `
                          `Laxman Kamble
                          from Mumbai, Maharashtra
                          Feb 4, 2014
                          Resolved
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                          Resolved

                          SIR. I had added Rs.300/- in two times in my wallet from my mrs. a/c on date 28/1/2014 But only 300/- added in my wallet & debit from my accounts rs. 300/- in two times can you refund mr Rs.300/- ? Name Laxman Kamble Mob No. [protected] Email:- [protected]@yahoo.com. SBI REF ID IQG[protected] & 30905076
                          Thanks
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            S
                            shah.amit44
                            Jan 30, 2014
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                            Address: Ahmedabad, Gujarat

                            Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Thu Jan 30 12:52:28 IST 2014 Transaction Amount 1545.0 Wallet Balance 1545 Wallet Type Semi Closed email id : shah.[protected]@gmail.com mts data card no: [protected] dear sir, amount is deducted but it is not added in mobikwik wallet, amount is 1545/ so pls check and credit the amount as soon as possible
                            Recharge deactivate prabulam Dish tv v c. No.[protected] recharge 4 times this is1 Tim rs 215 total amount 860 ruper s only give me amount retan please state bank of India account no. [protected]
                            write your mobile number so we can reach to you
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                              A
                              Abu Arqam
                              from Lucknow, Uttar Pradesh
                              Jan 27, 2014
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                              Address: Lucknow, Uttar Pradesh

                              Hi, On[protected] My sister received call by no: [protected] at 11.12 from bank official saying me that my debit card [protected](blocked) so asked about account and all detail. Now RS. 36500/= stolen from account no [protected] with 14 different transactions. I have also set my 3d secure code. As per RBI guideline it is required to ask secure code while doing online payment so why it didn't ask secure code that even I've forgot ? Mobikwik and Bank is totally responsible for this. In Total amount 36500, fraud through Mobikwik : 7500 Also logged FIR(online copy attached). Please take necessary action so that I may get my money back and no one else will become victim of such instance. Thanks, Abu Arqan [protected]
                              what's your status now
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                                A
                                ABDUL KALAM Azad
                                Jan 25, 2014
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                                please return my debit amount

                                Dear Sir,

                                I has been add amount 2412/= on dated 12/01/2014 for recharge my DTHTV-ID NO.[protected] in my Mobikwik a/c.That amount debit(transfer) my SBI A/C detail as to transfer INB CCovenue bills CCABA2RCQ5071GP8443642 transfer to [protected], AVENUES India Private. But your reply through mail that transaction has been fladded. Detail in below------
                                I request you please return my debit amount .

                                br...
                                +1 photos
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                                A
                                amolnak
                                from Mumbai, Maharashtra
                                Jan 22, 2014
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                                Respect Sir myself vishal lotnkar
                                my lo-gin id is = [protected]@gmail.com
                                respected sir on 1 January from my wallet i recharged RS 154 on mobile number [protected] but my Wallet Amount debited but recharge not successful, i send email to ur site but i not got an reply, so please take action as soon as possible.
                                thank you
                                regards,
                                vishal
                                Feb 12, 2017
                                Updated by amolnak
                                Hi Myself Amol,
                                My account number is [protected]
                                Rs 50 cash back is showing on my wallet history but when i did calculation its showing 50 rs Less please help.
                                Dear User,

                                Namaste!

                                I am here with an update on your recharge query.

                                As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

                                The good news is I have refunded the amount to your MobiKwik Wallet, for now I am sharing the details of the update.
                                Refunded Transaction Details -

                                Refund 154.0 [protected]:18:40.0 PAYMENTMANUAL

                                You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

                                Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

                                If there is anything else I can help you with, just write back.

                                With you,
                                Your Happiness Officer
                                Mobikwik.com
                                http://about.me/mobikwikpals
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                                  R
                                  R.MARIAPPAN
                                  from Chennai, Tamil Nadu
                                  Jan 20, 2014
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                                  Address: Chennai, Tamil Nadu

                                  Please refund the amount debited immediately.

                                  Amount debited but recharge not success

                                  Mobile entered for recharge: [protected]

                                  Mobile for contact: [protected]

                                  Email id: [protected]@rediffmail.Com

                                  Transaction type credit to wallet

                                  Transaction id [protected]

                                  Transaction date mon jan 20 20:25:53 ist 2014

                                  Transaction amount 6000

                                  Wallet balance 0

                                  Wallet type semi closed

                                  Reason for flagging payment flagged by payment gateway

                                  Name: rama mariappan

                                  Contact no:[protected]
                                  Dear User,

                                  Namaste!

                                  I understand your concern raised for the payment not updated to your MobiKwik Wallet.
                                  I have checked the transaction status with the Payment Gateway and they have shared a concern about the method of payment. To clarify the issue, kindly send your valid Photo Id proof at [protected]@mobikwik.com so that I can confirm and update the payment towards your wallet.

                                  I appreciate your patience while I resolve the query.

                                  With you,
                                  Your Happiness Officer
                                  Mobikwik.com
                                  http://about.me/mobikwikpals
                                  Respect Sir myself vishal lotnkar
                                  my lo-gin id is = [protected]@gmail.com
                                  respected sir on 1 January from my wallet i recharged RS 154 on mobile number [protected] but my Wallet Amount debited but recharge not successful, i send email to ur site but i not got an reply, so please take action as soon as possible.
                                  thank you
                                  regards,
                                  vishal
                                  Dear User,

                                  Namaste!

                                  I am here with an update on your recharge query.

                                  As per the feedback received from Operator about the mentioned recharge, it was unsuccessful.

                                  The good news is I have refunded the amount to your MobiKwik Wallet, for now I am sharing the details of the update.
                                  Refunded Transaction Details -

                                  Refund 154.0 [protected]:18:40.0 PAYMENTMANUAL

                                  You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance.

                                  Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers.

                                  If there is anything else I can help you with, just write back.

                                  With you,
                                  Your Happiness Officer
                                  Mobikwik.com
                                  http://about.me/mobikwikpals
                                  NOT PAID IN THIS BILL AMOUNT BUT YOUR SIDE SUCCESSFUL PAID PLS HELP ME.
                                  Mobile Bill Payment Reliance CDMA
                                  postpaid [protected] 720.0 1
                                  Rs 720.0
                                  Transaction amount :720
                                  Transaction type credit to wallet
                                  Wallet balance 13
                                  order number : [protected]
                                  DATE : 14.06.2014
                                  Please refund the amount debited immediately
                                  email: arunsangee.[protected]@gmail.com
                                  Contact no: [protected]

                                  Amount debited but recharge not successful - Comment #2014774 - Image #0
                                  Amount debited but recharge not successful - Comment #2014774 - Image #1
                                  NOT PAID IN THIS BILL AMOUNT BUT YOUR SIDE SUCCESSFUL PAID PLS HELP ME.
                                  Mobile Bill Payment Reliance CDMA
                                  postpaid [protected]
                                  Rs 720.0
                                  Transaction amount :720
                                  Transaction type credit to wallet
                                  Wallet balance 13
                                  order number : [protected]
                                  DATE : 14.06.2014
                                  Please refund the amount debited immediately
                                  email: arunsangee.[protected]@gmail.com
                                  Contact no: [protected]
                                  pls refund wallet

                                  Amount debited but recharge not successful - Comment #2014775 - Image #0
                                  Amount debited but recharge not successful - Comment #2014775 - Image #1
                                  ordered pizzza from dominos using mobikwik, as i was alone and hungry.

                                  the amount debited from my account, mobikwik said succesful, but i didnt recieve any mail fom dominos as the order has not been recieved to dominos, as thes guys didnt transferred the money to dominos.

                                  please refund what has been deducted from my account.
                                  login id [protected]@gmail.com
                                  this is not a good way to earn money.
                                  Array

                                  re-activation my account

                                  Sir my account was deactivated.so, pls reactivate my account

                                  not recharge net

                                  my mobil no. [protected] net 139 amount not recharge. please recharge my net connection 139/-

                                  payment not updated to vodafone

                                  Dear Sirpayment for my Vodafone mobile no `[protected] was done via your site for Rs.388 on 23.07.2014 to [protected] account no avenues india private ltdkindly update the same and inform me. thanks

                                  Balance not yet updated

                                  20/08/2014 i add done 2 cash pays of 300*2=600rs but my wallet got updated only with 300rs.Registered email id :[protected]@hotmail.com Contactno.[protected]

                                  money transfer is not done

                                  Today I paid 54 rupees.but my recharge is not done.ref.id.[protected].

                                  ATM forgery for POS

                                  Purchase of Total Rs. 7500. Each transction worth Rs. 2500 from my atm done by someone... transction ids are 917410, 917173, 917332, for POS. Please help to trace the culprit and to put him behind bars.
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                                    V
                                    vels4693
                                    from Suchindram, Tamil Nadu
                                    Jan 11, 2014
                                    Resolved
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                                    Resolved

                                    not update payment for mobikwik

                                    Address: Thoothukudi, Tamil Nadu

                                    my email id [protected]@gmail.com my mobile number [protected] my sbi internet banking transfer 250 rs to zaakpay but not update my mobikwik transfer details :my bank internet banking to transfer zaakpay MSBI[protected]IGP7773547 TRANSFER TO[protected]...
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                                    nandan.sahoo
                                    from Delhi, Delhi
                                    Jan 10, 2014
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal

                                    I have recharge online from my credit card but it is not successful. i have contacted on 22.12.2013 but told me mobiwik customer care and t24 customer wait for 7 days but i waited 15 day not any answer. so Please help me this problem solve. my current no - [protected] unsuccessful recharge in my phone no [protected]. Thanks Nandan
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Dear user,

                                    Namaste!

                                    I understand the disruption caused due to your recharge. Your recharge request for Rs 54 was unsuccessful. It seems there is a problem with the recharge denomination.

                                    I suggest you to login to your Mobikwik wallet again and try with another recharge amounts.
                                    Recommended denominations - Rs. 47
                                    Rs. 77
                                    Rs. 49

                                    I also understand your worry about the amount deducted from the bank account. DO NOT WORRY AT ALL!

                                    You must know that if recharge fails, wallet money is not deducted .You can try again using the wallet amount for another recharge.
                                    Your Wallet balance- 54

                                    If you require any further assistance, you are welcome to talk to us. Just write back.

                                    With you,
                                    Your Happiness Officer,
                                    MobiKwik.com
                                    http://about.me/mobikwikpals
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