Mobikwik Complaints & Reviews

I RECHARGE WALLET BALANCE BY 2000RS ON 25/12/13. RUPEES DEDUCTED FROM BANK BUT NO WALLET BALANCE. I ALSO SEND MY PHOTO ID AS PER MOBIKWIK TEAM REQUEST. THERE AFTER NOT SOLVE THIS PROBLEM & HIS TEAM SEND ME BELOW MAIL, Your payment transaction did not go through successfully. It has been flagged by our risk team. Please note the details Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Wed Dec 25 08:05:26 IST 2013 Transaction Amount 2000 Wallet Balance 0 Wallet Type Closed Reason for Flagging Payment Flagged By Payment Gateway

Hi Sir, This is for Your Information that ICICI bank approved that transaction was reflected in there site. so request process my request for refund amount. Thank you for writing to MTS. We regret the inconvenience caused to you. This is with reference to our telephonic conversation dated December 03, 2013, regarding dispute on bill payment transaction made in your savings account on November 15, 2013, for an amount of Rs. 1, 545.00. We are looking into your concern and have taken a note of your complaint vide Service Reference number is SR[protected]. We assure you that your concern is of top priority for us. We will update you with the status on on or before December 09, 2013. We look forward for your co-operation and patience in interim. We apologize for the inconvenience caused to you. With reference to your e-mail on Tue, 03rd December '2013 for MDN [protected] about recharge refund, as per our conversation on 05/12/2013 at 02:20 PM we would request you to please contact mobikwik website customer care as you have not recharged your account through mtsindia.inwebsite. We would like to inform you that as per last complaint status we did not find any transaction with the given transaction id. Let us know if you require any further assistance, we would be pleased to assist you. This is inform you that I am Rajendra singh Jakhar recharge 1545 Rs. for MTS Data card(Internet service) on date 15-Nov-2013 by inter net banking(ICICI). end of the completion recharge amount has been deduct from my account no[protected]ICICI Bank). but data did not send in my data card no- [protected] till now. and Mobile kwik payment Tranx ref. [protected]. So request recover my deduct amount in my account no[protected]ICICI Bank). because i have done other recharge in my data card no- [protected]. 1-Transaction ID = BIL/[protected]/Saving Account/ZP1425C130934 2-Date of recharge =15/11/2013 3-Amount of recharge =1545.00 4-Mode of recharge =net-banking 5-Bank name = icici Account Number :[protected] email id :- [protected]@gmail.com contact no. is Thanks & Regards Rajendra Singh Jakhar. Mono-[protected]

Hi Sir/Madam, This is inform you that I am Rajendra singh Jakhar recharge 1545 Rs. for MTS Data card(Internet service) on date 15-Nov-2013 by inter net banking(ICICI). end of the completion recharge amount has been deduct from my account no[protected]ICICI Bank). but data did not send in my data card no- [protected] till now. and Mobile kwik payment Tranx ref. [protected]. So request recover my deduct amount in my account no[protected]ICICI Bank). because i have done other recharge in my data card no- [protected].

Dear Sir I had tried to pay NDPL thru online payment ON 2ND December 2013 thru the above company for Rs 8220/- on the assumption that this company would pay it to NDPL but no payment has been done by them instead they started showing Rs 8220 as my digital Wallet payment and when I tried to use it to pay to NDPL a message appeared that currently NDPL is accepting payments upto Rs 4000 or less and when I try to make payment upto Rs. 4000 another unsuccessfull message comes that since your bill amount is 8220 hence NDPL would not accept anything less than Rs 8220. This site gives other options for online prepaid bill payment but when I tried to recharge my phone the site hangs. I have put ticket Ticket #371163 the resolution of this says I should fill correct details like customer name, billing date etc but while making payment the site only prompt for CA number which I filled. I put another ticket #372939 requesting them to refund the money because of the problem stated above no answer have come so far. I request you to kindly help me to refund the money so that I can make payment to NDPL and avoid disconnection. Thanks & Regards Padam B Juneja [protected] [protected]@gmail.com

Dear All, Today (27-Nov-13) I have tried to recharge my Mobile having TATA DOCOMO sim through One Mobikwik Systems Private Limited / Mobikwik. Amount got deducted from my account but I have not received any recharge . This side is (Mobikwik) is fraud. they are looting client who tried to recharge their Sim/ Mobile. It was my blunder mistake to use this Mobikwik Side for recharge. You all plz avoide this side . Indian Consumer court should take strict action against such fraud side and organization. Regards, TUSHAR

sir, i have tried recharging my mobile through mobikwik. details are as follows. a)transaction ID :[protected] b)transaction amount: rs.330 c) email : [protected]@gmail.com d) phone number : [protected] date 25/11/3, 12:36 am amount was deducted from my bank account and mobikwik wallet but my phone was never recharged. i have been trying to contact mobikwik customer support through calls and email.but they r not responding. i...

Hi, I tried to recharge my BSNL account using recharge.oneindia.in, my credit card got charged and amount went to some mobikwik account but recharge failed. I asked for an refund, nothing happened. After an month I tried to recharge today, but even today am getting the same error. My recharge login mail is [protected]@hotmail.com. Thanks, Vivek

On 12/11/2013 i have made the payment of my reliance mobile postpaid connection through mobikwik.com of rs500.00, and have got the confirmation mail with the ref no:[protected] but from our service provider(reliance).confirmed that the bill payment is not made, my mobile no is [protected] my mail id is [protected]@yahoo.com plz solve the problem...

I have account in mobikwik.com. For recharge purpose i transffered 200rs from my indian bank account to the above given web id.I got message that 200rs is deducted from my bank account tranction of amount rs200 completed like there manage i got. After that when i opened mobikwik web site id i found that 200 rs was not credited to this account. Regarding this matter i filed a complaint and i got manage that with in 7 to 21 days my case will be solved (track id #280801). But till yet i didn't get any response from the above given web id and from bank. So, i am requesting you to pls take necessary action against this issue.and solve my problem as soon as possible

I recharged of rupee 126 via mobikwik.com for my idea number [protected] for MP & CHATTISGARH region on 10-sept.-2013 but recharge was failed.The amount was deducted from my sbi bank account. Ref. No. was - MSBI[protected]IGL8521632 transfered to[protected] ZAAKPAY PAYMENTS plz help me to get my money back to my mobikwik account or sbi account...

MY EMAIL - [protected]@gmail.com

Hi, I could not able to login to my mobikwik.com account. I do have cash balance in my mobikwik.com account which I got by paying money to mobikwik.com, now i cannot use this amount for recharge because of failed login. I raised a support request to mobikwik.com , ticket no: 286512. Until now there was no response from them. There no proper call center number or email id from mobikwik.com for resolving issue. I request you to task strong legal action against mobikwik.com for cheating customers and grabbing money from customers in the name for mobile recharge. Regards Kiran [protected]

Hi, I could not able to login to my mobikwik.com account. I do have cash balance in my mobikwik.com account which I got by paying money to mobikwik.com, now i cannot use this amount for recharge because of failed login. I raised a support request to mobikwik.com , ticket no: 282635 on 2nd Sep 2013. Until now there was no response from them. There no proper call center number or email id from mobikwik.com for resolving issue. I request you to task strong legal action against mobikwik.com for cheating customers and grabbing money from customers in the name for mobile recharge. Regards KiranKumar [protected]

I had a wallet balance of Rs.150 and till such time the when i recharge the account with a amount, it was working fine, the moment when i added the money and tried to use it, it was logged out. After that i am trying to login with my user id, and password, it says the invalid login id or password. When i try to reset the password using 'Forgot password' link, a mail comes from admin, and when i click on the link, it takes to a reset pw page and asks the user to enter a new password. Post that when we try to login again it says, invalid login id or password. This is continuously happening for last 3 days. Customer care is also not responding for that. Worst service, now i had given up that the amount in the wallet of Mobiwik is donated to orphan. Fraud site..beware of it...

R/Sir,

I recharged today i.e 25 aug 2013 my vodafone no. [protected] with rs. 253/- for 3g recharge in haryana circle. My bank account is debited with 253 but my mobile no. not recharged till now a ticket 276524 also created .kindly solve this matter.

My number is [protected]
Yesterday i had recharged my account with 300 Rs. But due to some error i didnt get my wallet balance and suddenly a msg came that my balance was deducted from my bank account of 300 Rs..i had filed a complain and called at your helpline number they told that the problem would be solved in 24 hrs....but i got no response from mobikwik....please help me...please please please
Ticket No: 260343 Created On:[protected]:02:40

Dear Sir,

I am a user on Mobikwik.com which is a site for online recharge. My account id is [protected]@gmail.com.

I tried to add money through Net banking to my account on 31 May 2013 two times from axis bank on Mobikwik.com. But the money did not reflected in the wallet. Below are the transaction details for the two attempts.

Attempt 1 a) Transaction ID for all the Balance Update Transactions. ICONN/74936732/310513/CCAVENUE.COM / CHA b) Transaction Amount. 500.00 c) Your Registered Email Address. [protected]@gmail.com d) Phone Number [protected] e) Date 31 May 2013

Attempt 2 a) Transaction ID for all the Balance Update Transactions. ICONN/74936117/310513/CCAVENUE.COM / CHA b) Transaction Amount. 500.00 c) Your Registered Email Address. [protected]@gmail.com d) Phone Number [protected] e) Date Date 31 May 2013

Both the transactions failed and 1000 Rs was debited from my bank account but did not reflected on mobikwik.com. I made complaint on their support and they have added Rs. 500 to my account but till now the second attempt is not reversed to my bank account nor they have added in my wallet on mobikwik.com. I tried filing complaint multiple times on their website but now they are not responding nor their support phone number is working. No body attends to phone calls and nobody is replying to my complaints on their website.

It is more than 40 days and they are not returning my money.

My complaint No. on their website is #223352. Please help me get my money back from them.

Regards,
Shivendra Saxena

I did a Mobile recharge through net banking from mobikwik.com. The amount was deducted from my bank account, but I did not receive recharge on the Mobile. When i contact mobikwik.com customer care, they said "it will took 7-15days". When after 15days i contact them again they said "please wait 7days more". Now its been almost 22days over but still i have not received my refund back.
My mobile no. is[protected].
My email- aniket.[protected]@gmail.com

i made on line BSNL top up through MOBIKWIK ONLINE site & balance is not credit in my account .deatils are as under Transaction ID [protected] Transaction Date Mon Apr 29 11:49:15 IST 2013 Transaction Amount 219

Even after 5 days The balance is not credit to my account & we had made complaint to MobiKwik two times Tickets no are Ticket #212668 &Ticket #213431

Sir,
i hv recharged my bsnl connection wid INR 89/- from mobikwik.com on[protected] and my order no.is [protected], but recharge was not successful due to some error in connection and my money is credited in mobikwik.com wallet. After that i hv complaint about it to mobikwik support to credit my money in my bank account but they replied that "We request you to try to recharge your Mobile/DTH connection once again for the amount...

Account - [protected]
Details of transaction - BILLDESK/MPNB[protected]/[protected]/
Account Id [protected]
Transaction date 28/04/13
Transaction amount INR 100.00
Transaction type DR
Transaction particulars BILLDESK/MPNB[protected]/[protected]/


trnx is, pnb to mobikwik.....
my bal. is deducted but not recieved in mobikwik...


my email id- [protected]@gmail.com
mob. no.- [protected]