Mobikwik Complaints & Reviews

Hi, On[protected] My sister received call by no: [protected] at 11.12 from bank official saying me that my debit card [protected](blocked) so asked about account and all detail. Now RS. 36500/= stolen from account no [protected] with 14 different transactions. I have also set my 3d secure code. As per RBI guideline it is required to ask secure code while doing online payment so why it didn't ask secure code that even I've forgot ? Mobikwik and Bank is totally responsible for this. In Total amount 36500, fraud through Mobikwik : 7500 Also logged FIR(online copy attached). Please take necessary action so that I may get my money back and no one else will become victim of such instance. Thanks, Abu Arqan [protected]

Dear Sir,

I has been add amount 2412/= on dated 12/01/2014 for recharge my DTHTV-ID NO.[protected] in my Mobikwik a/c.That amount debit(transfer) my SBI A/C detail as to transfer INB CCovenue bills CCABA2RCQ5071GP8443642 transfer to [protected], AVENUES India Private. But your reply through mail that transaction has been fladded. Detail in below------
I request you please return my debit amount .



Dear [protected]@gmail.com,

Your payment transaction did not go through successfully. It has been flagged by our risk team.

Please note the details
Transaction Type Credit to Wallet
Transaction ID [protected]
Transaction Date Sun Jan 12 09:53:18 IST 2014
Transaction Amount 2412
Wallet Balance 108
Wallet Type Closed
Reason for Flagging Payment Flagged By Payment Gateway
Please Read:
This payment will be credited to your wallet after we have verified the method of payment.
If you have any questions about this payment please file a ticket in the help section.

Respect Sir myself vishal lotnkar
my lo-gin id is = [protected]@gmail.com
respected sir on 1 January from my wallet i recharged RS 154 on mobile number [protected] but my Wallet Amount debited but recharge not successful, i send email to ur site but i not got an reply, so please take action as soon as possible.
thank you
regards,
vishal

Please refund the amount debited immediately.

Amount debited but recharge not success

Mobile entered for recharge: [protected]

Mobile for contact: [protected]

Email id: [protected]@rediffmail.Com

Transaction type credit to wallet

Transaction id [protected]

Transaction date mon jan 20 20:25:53 ist 2014

Transaction amount 6000

Wallet balance 0

Wallet type semi closed

Reason for flagging payment flagged by payment gateway

Name: rama mariappan

Contact no:[protected]

I have recharge online from my credit card but it is not successful. i have contacted on 22.12.2013 but told me mobiwik customer care and t24 customer wait for 7 days but i waited 15 day not any answer. so Please help me this problem solve. my current no - [protected] unsuccessful recharge in my phone no [protected]. Thanks Nandan

I RECHARGE WALLET BALANCE BY 2000RS ON 25/12/13. RUPEES DEDUCTED FROM BANK BUT NO WALLET BALANCE. I ALSO SEND MY PHOTO ID AS PER MOBIKWIK TEAM REQUEST. THERE AFTER NOT SOLVE THIS PROBLEM & HIS TEAM SEND ME BELOW MAIL, Your payment transaction did not go through successfully. It has been flagged by our risk team. Please note the details Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Wed Dec 25 08:05:26 IST 2013 Transaction Amount 2000 Wallet Balance 0 Wallet Type Closed Reason for Flagging Payment Flagged By Payment Gateway

Hi Sir, This is for Your Information that ICICI bank approved that transaction was reflected in there site. so request process my request for refund amount. Thank you for writing to MTS. We regret the inconvenience caused to you. This is with reference to our telephonic conversation dated December 03, 2013, regarding dispute on bill payment transaction made in your savings account on November 15, 2013, for an amount of Rs. 1, 545.00. We are looking into your concern and have taken a note of your complaint vide Service Reference number is SR[protected]. We assure you that your concern is of top priority for us. We will update you with the status on on or before December 09, 2013. We look forward for your co-operation and patience in interim. We apologize for the inconvenience caused to you. With reference to your e-mail on Tue, 03rd December '2013 for MDN [protected] about recharge refund, as per our conversation on 05/12/2013 at 02:20 PM we would request you to please contact mobikwik website customer care as you have not recharged your account through mtsindia.inwebsite. We would like to inform you that as per last complaint status we did not find any transaction with the given transaction id. Let us know if you require any further assistance, we would be pleased to assist you. This is inform you that I am Rajendra singh Jakhar recharge 1545 Rs. for MTS Data card(Internet service) on date 15-Nov-2013 by inter net banking(ICICI). end of the completion recharge amount has been deduct from my account no[protected]ICICI Bank). but data did not send in my data card no- [protected] till now. and Mobile kwik payment Tranx ref. [protected]. So request recover my deduct amount in my account no[protected]ICICI Bank). because i have done other recharge in my data card no- [protected]. 1-Transaction ID = BIL/[protected]/Saving Account/ZP1425C130934 2-Date of recharge =15/11/2013 3-Amount of recharge =1545.00 4-Mode of recharge =net-banking 5-Bank name = icici Account Number :[protected] email id :- [protected]@gmail.com contact no. is Thanks & Regards Rajendra Singh Jakhar. Mono-[protected]

Hi Sir/Madam, This is inform you that I am Rajendra singh Jakhar recharge 1545 Rs. for MTS Data card(Internet service) on date 15-Nov-2013 by inter net banking(ICICI). end of the completion recharge amount has been deduct from my account no[protected]ICICI Bank). but data did not send in my data card no- [protected] till now. and Mobile kwik payment Tranx ref. [protected]. So request recover my deduct amount in my account no[protected]ICICI Bank). because i have done other recharge in my data card no- [protected].

Dear Sir I had tried to pay NDPL thru online payment ON 2ND December 2013 thru the above company for Rs 8220/- on the assumption that this company would pay it to NDPL but no payment has been done by them instead they started showing Rs 8220 as my digital Wallet payment and when I tried to use it to pay to NDPL a message appeared that currently NDPL is accepting payments upto Rs 4000 or less and when I try to make payment upto Rs. 4000 another unsuccessfull message comes that since your bill amount is 8220 hence NDPL would not accept anything less than Rs 8220. This site gives other options for online prepaid bill payment but when I tried to recharge my phone the site hangs. I have put ticket Ticket #371163 the resolution of this says I should fill correct details like customer name, billing date etc but while making payment the site only prompt for CA number which I filled. I put another ticket #372939 requesting them to refund the money because of the problem stated above no answer have come so far. I request you to kindly help me to refund the money so that I can make payment to NDPL and avoid disconnection. Thanks & Regards Padam B Juneja [protected] [protected]@gmail.com

Dear All, Today (27-Nov-13) I have tried to recharge my Mobile having TATA DOCOMO sim through One Mobikwik Systems Private Limited / Mobikwik. Amount got deducted from my account but I have not received any recharge . This side is (Mobikwik) is fraud. they are looting client who tried to recharge their Sim/ Mobile. It was my blunder mistake to use this Mobikwik Side for recharge. You all plz avoide this side . Indian Consumer court should take strict action against such fraud side and organization. Regards, TUSHAR

sir, i have tried recharging my mobile through mobikwik. details are as follows. a)transaction ID :[protected] b)transaction amount: rs.330 c) email : [protected]@gmail.com d) phone number : [protected] date 25/11/3, 12:36 am amount was deducted from my bank account and mobikwik wallet but my phone was never recharged. i have been trying to contact mobikwik customer support through calls and email.but they r not responding. i request you to take appropriate action regarding the same

Hi, I tried to recharge my BSNL account using recharge.oneindia.in, my credit card got charged and amount went to some mobikwik account but recharge failed. I asked for an refund, nothing happened. After an month I tried to recharge today, but even today am getting the same error. My recharge login mail is [protected]@hotmail.com. Thanks, Vivek

On 12/11/2013 i have made the payment of my reliance mobile postpaid connection through mobikwik.com of rs500.00, and have got the confirmation mail with the ref no:[protected] but from our service provider(reliance).confirmed that the bill payment is not made, my mobile no is [protected] my mail id is [protected]@yahoo.com plz solve the problem...

I have account in mobikwik.com. For recharge purpose i transffered 200rs from my indian bank account to the above given web id.I got message that 200rs is deducted from my bank account tranction of amount rs200 completed like there manage i got. After that when i opened mobikwik web site id i found that 200 rs was not credited to this account. Regarding this matter i filed a complaint and i got manage that with in 7 to 21 days my case will be solved (track id #280801). But till yet i didn't get any response from the above given web id and from bank. So, i am requesting you to pls take necessary action against this issue.and solve my problem as soon as possible

I recharged of rupee 126 via mobikwik.com for my idea number [protected] for MP & CHATTISGARH region on 10-sept.-2013 but recharge was failed.The amount was deducted from my sbi bank account. Ref. No. was - MSBI[protected]IGL8521632 transfered to[protected] ZAAKPAY PAYMENTS plz help me to get my money back to my mobikwik account or sbi account...

MY EMAIL - [protected]@gmail.com

Hi, I could not able to login to my mobikwik.com account. I do have cash balance in my mobikwik.com account which I got by paying money to mobikwik.com, now i cannot use this amount for recharge because of failed login. I raised a support request to mobikwik.com , ticket no: 286512. Until now there was no response from them. There no proper call center number or email id from mobikwik.com for resolving issue. I request you to task strong legal action against mobikwik.com for cheating customers and grabbing money from customers in the name for mobile recharge. Regards Kiran [protected]

Hi, I could not able to login to my mobikwik.com account. I do have cash balance in my mobikwik.com account which I got by paying money to mobikwik.com, now i cannot use this amount for recharge because of failed login. I raised a support request to mobikwik.com , ticket no: 282635 on 2nd Sep 2013. Until now there was no response from them. There no proper call center number or email id from mobikwik.com for resolving issue. I request you to task strong legal action against mobikwik.com for cheating customers and grabbing money from customers in the name for mobile recharge. Regards KiranKumar [protected]

I had a wallet balance of Rs.150 and till such time the when i recharge the account with a amount, it was working fine, the moment when i added the money and tried to use it, it was logged out. After that i am trying to login with my user id, and password, it says the invalid login id or password. When i try to reset the password using 'Forgot password' link, a mail comes from admin, and when i click on the link, it takes to a reset pw page and asks the user to enter a new password. Post that when we try to login again it says, invalid login id or password. This is continuously happening for last 3 days. Customer care is also not responding for that. Worst service, now i had given up that the amount in the wallet of Mobiwik is donated to orphan. Fraud site..beware of it...

R/Sir,

I recharged today i.e 25 aug 2013 my vodafone no. [protected] with rs. 253/- for 3g recharge in haryana circle. My bank account is debited with 253 but my mobile no. not recharged till now a ticket 276524 also created .kindly solve this matter.

My number is [protected]
Yesterday i had recharged my account with 300 Rs. But due to some error i didnt get my wallet balance and suddenly a msg came that my balance was deducted from my bank account of 300 Rs..i had filed a complain and called at your helpline number they told that the problem would be solved in 24 hrs....but i got no response from mobikwik....please help me...please please please
Ticket No: 260343 Created On:[protected]:02:40