Mobikwik Complaints & Reviews

Sir,

Complaint TicketID of www.mobikwik.com : 83001
Email: sameer.[protected]@gmail.com
Cell: [protected]
Category: Recharge
Issue: I have recharged my mobile number for Rs XXX. But, I have not received my recharge and I have also not received any recharge confirmation. The amount has also been debited from my MobiKwik balance

Transaction ID: [protected]
Phone No.: [protected]
Amount: 300.0
Email: sameer.[protected]@gmail.com

Sir/Madam

In my subject complaint I get SMS from you that "Dear Consumer, Your
ticket about the recharge dispute has now been resolved. We have
confirmed from your operator this transaction was successful. Thanks,"

But from Operator i got sms is "Sorry your bill pay request of Rs 300
cannot proceed at this time"

From that i found that during recharge by mistake type of connection
selected postpaid in staid of Prepaid.

So uptill now i not get any balance. Please liaise with operator Vodafone and
refund my Rs 300 or recharge my prepaid by Rs 300.

Regards,
Samir Kaneriya

The amount had been debited from
my Bank Account/Credit Card and
my balance has not been updated.
When i was paying through my credit card I got this notificition from my bank-
"Dear Neeraj kumar,you have done a purchase for INR 40.00 for card number xxxx xxxx xxxx 2824 on MOBIKWIK NE."

then i noticed my browser was still processing and finally it stucked.
I did not get any text message/notification from mobikwik.com

Now I did get any transaction id neither through website nor through sms.
So, plz help me and it should not be my browser's fault,
because i have made payment through this browser yesterday and it worked fine.So it should be mobikwik's fault.plz help.....
My Registered mobile no. is [protected]
And my registered email id is [protected]@ovi.com

I recharge mobile though MOBIKWIK .,30.09.2012 I added 1000 rupees to my mobikwik account.
My bank debited my account,Zaakpay website (who is the payment gateway provider for mobikwik ,mailed me payment alret for 1000 rupees(added thump nail photo).
I complained yesterday to mobikwik ,but no responce.

Hi,
Don't use http://www.mobikwik.com/ website for online recharge.They will cheat you,first few recharge were done successfully but after few days the recharge didn't done properly.This site is fraud so don't use this website for online recharge.

I attempted to recharge my Airtel DTH account with Rs.310/- at moikwik.com on 17th August. The payment was successful but my account was not credited with Rs.310/-. I complained to mobikwik and they replied by saying that the matter has been resolved. I checked my balance of Airtel DTH but it was still not recharged. I again complained to mobikwik but they gave back the same reply. They also asked me call their customer care number [protected] which till date I have not been able to get through. Its either busy, engaged, not reachable or switched off any time you call.

The following is the ticket number 67051. The reply they gave the first time was:

"Dear Consumer, Your ticket about the recharge dispute has now been resolved. We have confirmed from your operator this transaction was successful. Thanks, Support Team, Mobikwik.com Email - [protected]@mobikwik.com Phone - +91 [protected]".

The second time their reply was with ticket number 68156:

"Dear Consumer, Your ticket about the recharge dispute has now been resolved. Please note that the Mobile Recharge transaction was successful. Please call up the Operator Customer Care and to confirm your recharge if you have not received the same. If you still do not receive a recharge in your mobile, then please share the response from the operator team with [protected]@mobikwik.com. Thanks, Support Team, Mobikwik.com Email - [protected]@mobikwik.com Phone - +91 [protected]".

Please help. I am contemplating of filing a case against them at the Consumer Forum.

----- Forwarded Message -----
From: Sivaraman <[protected]@yahoo.co.in>
To: One Mobikwik Systems <[protected]@mobikwik.com>
Sent: Monday, 13 August 2012 8:26 PM
Subject: Re: Your Payment Update from Mobikwik.com - not updated in sundirect

Dear Sir,

I am using your website to recharge

a) Transaction ID:[protected]
b) Transaction Amount: Rs 399
c) Registered Email Address. [protected]@yahoo.co.in
d) Phone Number: [protected]

date:[protected]

Sundirect Smartcard Number: [protected]

please solve this issue

Thanks and Regards
V.Sivaraman
+91-[protected]




From: One Mobikwik Systems <[protected]@mobikwik.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 11 August 2012 9:43 PM
Subject: Your Payment Update from Mobikwik.com

Dear [protected]@yahoo.co.in, Your payment number : [protected] for Rs 399.0 has been credited to your mobikwik balance. Please login to www.mobikwik.com, go to My Account to view your balance and recharge your prepaid mobile.

PS - If you have a blog or website, please consider linking to us or writing a review about www.mobikwik.com. If you do,reply to this email and let us know, and we'll credit your account with some free mobikwik balance!

Dear sir,
i have recharged my mobikwik balance by hdfc credit card on 17 th august 2012 by rs 1500., the bank has given reference number is [protected] and the same thing has already been forwarded to mobikwik supporting team ,but they are not replying my mail properly and the mobile number mentioned over the site is not reachable and continuously comes switched off. "[protected]@mobikwik.com" mail id has sent me a mail for submitting photo id proof online but i requested to her please refund the same amount that in the account from which it has been deducted then why any photo id is required .kindly do needful. i also wrote today one e mail to them by keeping copy mark to [protected]@consumergrevience.com.

FULL ADRESS OF COMPANY:
8A, DDA, Pocket-1, Sector-7, Dwarka, Near Palam Flyover, New Delhi, Delhi 110075
[protected]

Name:

abhaykumar. Email:kamleshkumar.[protected]@gmail.com Product:Mobile Recharge Bill Transaction ID:[protected] Transaction Date: [protected] Phone No.: [protected] Operater: Airtel
Circle :UP(EAST) Amount:30.0



.... deducted balance from my account but not recharged my mobile till today because that time my mobile phone was off so please recharge it otherwise give me back in my mobikwik account PLEASE HELP ME

Reference :
Mobikwik Login ID : [protected]@rediffmail.com
Compalint Ticket Nos. : 58320

Dear Sir
I am customer of Idea service provider of Maharashtra & Goa circle.
2nd July to 29th july, I dea has given offer to recharge 25 Rs. & you will get 50 Rs. Talktime without any
timeframe validity.
I have registered Mobikwik.com for using online recharge facilities.
This website is given service in following TWO steps.
1… Add to Mobikwik balance : pay thru any option & any monies to Mobikwik balance.
2…Rechare top up your mobile : Use mobikwik balance for your mobile recharge.
On date 9th July. I had decided to take offer both service so I had payment thru credit card to Add 200 Rs
in Mobikwik balance then I will rechrge 8 times 25 Rs rechrge to my mobile balance.
But however website directly recharge 200 rs & I will get only 178 Rs TT. Actually I want to recharge I will
Recharge 8 times 25 Rs recharge to my mobile balance & I will get 400Rs. TT.
But due to Mobikwik system error I will get only 178 Rs TT instead of 400Rs. TT.
I had complaint to customer care of Mobikwik & request to revert back my Mobikwik balance or
recharge 8 times Rs. 25.
But refuse my request. Kindly resolve my problem.
Thanking you for doing the needful.
Regards
Rajan Khairnar
[protected]

On july 7th,2012 i tried to recharge my mts mblaze for rs 999 from my debit card from www.mobikwik.com ,after completing all the steps i confirmed my payment.After i paid it showed some internal error on mobikwik and then i received a message on my phone that rs 999 has been debited from my account.I waited and realized no recharge has been done on my mblaze .i filed a complaint on the mobikwik website but i had no reply from them about the issue.The company is a fraud as many complaints about them are already over the internet.i just hope i get my money back or i ll have to take legal action against the company.hope you people can help with it.

I did a recharge of 1500 Rs but I did not get any cash back. According to the scheme I need to apply coupon code MOBITENDIS or DMTEN. I tried applying them but did not get any success. I have called up customer care regarding this but they haven't provided the solution. I have spoke with them for about more then 45 mins which costed my 65Rs. payment id for Rs 1500 is [protected] . please do the needful

Hello Guys,

www.mobikwik.com, http://www.mobikwik.com/, mobikwik.com - is a fraud company. Never recharge anymore from that. Please don't use Mobikwik Online Recharge.

http://www.mobikwik.com/
https://www.facebook.com/MobiKwik
http://twitter.com/#!/mobikwik

Before 5 days, I have recharged my phone(Idea-[protected]) by Rs.1000 but i don't get any balance in my mobile phone. I have also talk to their customer care but i don't get any positive response from that because they all are fraud.
So, always remember its a fraud company. they use customer money as Black Money.

Regards,
Deepak

i have made a payment of Rs.500 to my mobikwik.com account but i through debit card but i didn't get any mobikwik balance corresponding to it
my order number/transaction number is [protected] that i've recieved from CCAvenue.com
my registered email id is rawat.[protected]@gmail.com. kindly take the appropriate action

I have recharged my mobile number for Rs 111. But, I have not received my recharge and I have also not received any recharge confirmation SMS. The amount has also been debited from my bank and than from MobiKwik balance. What should I do?

I have raised the Ticket 40132 on 1st April and Again raised a new Ticket today 40445.

I have no response yet.

Hope they will recharge and provide coupons as promised or refund my money back.

Vijay

I got a voucher code from crazeal.com worth 59 which gives 100rs account balance on mobikwik.com
but wen i used it in my existing account it says voucher expired
when i contacted them through Facebook on their page
their reply was the voucher is valid only with a new id
then i created a new id and try to use it
but
it still says voucher code expired
then i contacted their customer service through fb but got no reply from them
contacted them even through mail 4 times but didn't get any reply
so please be CAREFULLL before recharging through mobikwik.com
doesn't care customer problems at all

my existing email id:[protected]@yahoo.co.in(mine)
and the new id i tried with:[protected]@rediffmail.com(my friend's)

i have add money through my Paypal amount 23$.
in Paypal they showed me successful transaction but in mobikiwik i didn't see a single penny.
here is my proof.
http://i1268.photobucket.com/albums/jj578/reputationman/proofofrecharge.png

http://i1268.photobucket.com/albums/jj578/reputationman/proofofpayment.png

transaction ID proof from my Paypal
(Unique Transaction ID #7NE942372C758525Y)==$8.65 USD
Unique Transaction ID #2UN81895JX812392C)==-$5.08 USD
(Unique Transaction ID #6KJ46341KG317083N)==-$8.65 USD

in mobikwik my complain tracking no is : 33832

plz rectify my problem asap.

regard's
ajit saha
[protected]
[protected]@gmail.com

dear sir/madam.
i have done online transcation to recharge my mobile balance. since i have done with my debit cards. and my amount is deducted from my account. one month back itself. still i have not received balance.so i request you to take complaint and impose heavy penalty or cancel this online service of mobikwik.
it is bloody cheaters

I have to do special recharge of 98 rs. so i filled my mobikwik wallet with 98 rd but they are not recharging my mobile with that amount.
they are always saying PLEASE TRY AFTER SOMETIME .
i have proof of amount payment done to mobikwik .please look into matter immediately .MY order number is [protected]

I tried to recharge my BSNL mobile number-[protected] online at www.mobikwik.com on 07/11/2011 worth Rs55.0 by my SBI debit card.But that time an error came and my mobile number not recharged.But the money got deducted from my bank account.So,mobikwik.com cheated me and took my money.So,I requesting to solve this problem and refund my money to my bank account or to my mobile number.My mobile number is-[protected].

Sir/Madam,
On 20 sep 2011, I lost Rs.500/- during adding balance to mobikwik.com.
Rs.1000/- is deducted from my SBI ATM, but only Rs.500/- is credited to my mobikwik balance. The amount is debited as Rs.500/- and Rs.500/- on 20 sep 2011. I also have inform them 3 times. My ticket id's are 20619, 20620 and 20736.
Please solve my problem ab early as possible and return my Rs.500/- either to mobikwik balance or to SBI ATM,