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Updated: Feb 21, 2026
Complaints 7162
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862
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S
sayaniRoy
from Hyderabad, Telangana
Jun 6, 2014
Resolved
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Resolved

Address: Hyderabad, Andhra Pradesh

I had added Rs. 65 to Mobikwik e-Wallet. Every time I try to make any valid recharge transaction, it says Transaction unsuccessful. I have also raised a ticket (TICKET #780730) but the mobikwik people simply donot respond. Please help me to get my money back safely.
Complaint marked as Resolved 
I had raised two tickets in the Mobikwik stating that I was not allowed to make any transactions even after having enough in the e-Wallet. I had also called up their customer care number but the operator said that Mobikwik customer care was non-functional. Then, I had raised a complaint in the Consumer complaint Forum, stating the problem I faced. Within 24 hours, I got my problem resolved!
Mobikwik customer support has been notified about the posted complaint.
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    R
    RAHMAN PSK
    from Nadapuram, Kerala
    Jun 5, 2014
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    Address: Krishnagiri, Tamil Nadu

    Today I have done a BSNL mobile 3g connection done from www.mobikwik.com for the amount of Rs.821, but still the balance is not yet credited in my account. The details are: Transaction ID : [protected] Transaction amt : 821 mail id : [protected]@yahoo.com phone no : [protected] With regards Sheik Kaleelur Rahman.P
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      A
      arivudce
      from Delhi, Delhi
      Jun 5, 2014
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      Address: Chennai, Tamil Nadu

      My phone number is [protected]...Before two weeks(may-26), I recharged to Rs.133 in my phone...
      but recharge is not successful...
      Moreover 143 rupees is debited in my IOB account...
      Kindly please refoun that amount
      please take the necessary action
      Mobikwik customer support has been notified about the posted complaint.
      View replies
      hello sir i want mobikwik customer contcat number
      Reply
      I have used your services for payment of Rs.5800/- to TATASKY.
      ID-[protected]
      Enclosed the Bank Statement & PAN copy.

      Kindly ensure the amount is returned on receipt of this intimation.

      No more reminders will be sent & the matter will be referred to consumer court for further proceedings & damages for hardship undergone.

      Your immediate reply is solicited.

      B.Regds,
      R.Rajendran
      Reply
      Tue jun 10 16:36:56 IST 2014 a) Transaction ID . [protected] b) Transaction Amount. RS.20/- c) Registered Email Address. [protected]@gmail.com d) Phone Number. [protected] ( BSNL) An amount of 20/- is debited from my account on 10th JUN but the same amount is not successfully recharged. We sent an e mail to roesolve our problem but neither the amount was refunded to my account.
      Reply
      Dear Sir/Madam 09 June 2014 Recharge Mobile From Mobikwik.You have successfully done a transaction using money in my MobiKwik Wallet. But not reach the balance my mobile but money gets less in my wallet. Transaction Type Debit from Wallet Service Description Prepaid Mobile Recharge Cell Number [protected](BSNL) Transaction ID [protected] Transaction Date [protected]:00:55.0 IST 2014 Transaction Amount 50.0..my registered mail ID is [protected]@gmail.com and mty primary mobile number is [protected]...please do some resolution for this..Thank you
      Reply

      Rs.72 Deduct Without Any Transaction

      I was traing to recharge on mobile, Amount Deduct But Recharge Not Done And Transaction History also not showing the detail of deduction. Please refund the amount.
      Reply

      not wallet add

      tranjuction id IG00JRWHR1 RS 500 TIME 02;28;36 DATE -31/12/2014 MONY ADD NI HUA
      Reply

      not yet received the money in the wallet

      As i had recharged with rs.55 in bsnl on 1st oct money had taken from my account but money doesn't credit in my wallet
      Reply
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        R
        ravi7284
        from Chandigarh, Chandigarh
        Jun 5, 2014
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        Address: Dehradun, Uttarakhand

        Ravi Goswami ravigoswami[protected]@gmail.com m.no.- [protected] sir balance is detected in my account. please refunded Rs. 5500 We have placed a temporary hold on your transaction of INR 5500.0 towards MobiKwik.Com bearing Transaction Id [protected]
        Mobikwik customer support has been notified about the posted complaint.
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        The transaction succeed but money was not added to my mobikwik account. When i am trying to contact One Mobikwik Systems private limited, there is no response from that side. so please refund my money in to my account.
        Reply
        Hi, i purchase mob moto e its cancelled due to no stocke and amount refund to Mobikwil after tat am not recd my refund amoun to my account @ INR 8056.56 ...please help me to take my refund amount
        Reply
        Hi, i purchase mob moto e its cancelled due to no stock and amount refund to Mobikwil after tat am not recd my refund amoun to my account @ INR 8056.56 ...please help me to take my refund amount
        Reply
        I tried to add Rs. 6950.00 to my Mobikwik Account. The payment was deducted from my bank account and its not reflected in Mobikwik Wallet. I was asked to send scanned copy of my Identity. Even after sending the document i didn't get any reply from them. I posted on their facebook page and sent multiple emails. They dint reply to my complaint. I want the money back.I just saw many similar complaints lodged here. Please treat this seriously. Email: [protected]@gmail.com Contact No.: [protected]
        Reply
        Dear Sir,


        i would like to inform that i had paid vide snapdeal Rs.699 dt 31.12.14 through mobiwik site.However the amount denied by snap deal. I was intimated that refund has been processed through mobikwik (ticket no.1842075 dt 02.01.15).Regretful to intimate that till date refund have not been credit in my account .


        kindly look in to matter.
        Reply

        no cash back

        no cash back received on purchase from jabong.com by mobile no. [protected]
        Reply

        Recharge failed and add money mobikwik wallet failed

        Sir mobikwik mai bhaut problem face kerni per rahi hai na to recharge ho rahe hai our na he wallet mai paise add ho rahe hai plz solve this problem
        Reply

        cheating for me 320 rs

        TODAY 01/10/13 i try to recharge my mobile account balance paying Rs.320. The amount is debited from my bank account, but still nothing is credited to my mobile account balance, please help me this is big amount for me .
        Reply

        Didnt get my balance

        hi I recharged Rs 330 on my airtel no [protected]. I still didnt get my amount. Please resolve this problem fast.
        Reply

        wallet balance deducted but recharge unsuccessful

        Transaction id [protected], date of recharge 21 June, phone number which tried to recharge [protected], amount 30.
        Reply
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          K
          karia.rakesh
          from Mumbai, Maharashtra
          Jun 4, 2014
          Resolved
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          Resolved

          Address: Vadodara, Gujarat

          Hi, I have made an transaction of RS. 7141 on their website www.mobikwik.com. For security purpose they put their transaction on hold. They asked for my identity card which i sent them. I have opened up a support ticket to refund the blocked amount. They are not giving any reply. Their customer care number stopped the service as well.
          Aug 14, 2020
          Complaint marked as Resolved 
          Mobikwik customer support has been notified about the posted complaint.
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            K
            ktitirmare
            from Pune, Maharashtra
            Jun 3, 2014
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            Address: Bhandara, Maharashtra

            This are the Transactaction ID for the two recharges which got failed. 1. Order [protected] for amount- Special recharge of 108 2. Order [protected] for amount- Special recharge of 98 both recharge are done for number [protected] balance was deducted from debit card but unable to get both recharge. even mobikwik balance is showing zero. Email -- [protected]@yahoo.com Also transaction ref no. for mobikwik payment are 1. [protected] for amount of rs 98 2. [protected] for amount of rs 108 Pls solve this problem as soon as possible
            Mobikwik customer support has been notified about the posted complaint.
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              S
              Sridhar Gonda
              from Guntur, Andhra Pradesh
              Jun 3, 2014
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              Address: Hyderabad, Andhra Pradesh

              Hi Guys,

              Mobikwik is fake company .I tried to recharge my mobile i dont know before that they are working in an urgency i did total 3 transactions which are not done .I have got emails, sms to my mobile that recharge successfully but i didnt get my balance.Transactions id are 1.[protected] recharge)2.[protected].[protected] and all these have not done .When i raise a complaint i got complaint number but they didnt respond to it from last 5 days .They dont have customer care number or any other contact information in their website.They are cheating people by this kind of acts.This website must block by goverment for cheating people .Please concern person must react on this because i dont know where to complaint against it .Thanks
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                K
                Kumar Tejaswi
                from Pune, Maharashtra
                Jun 2, 2014
                Resolved
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                Resolved

                Sir, balance of Rs.120 (Rs.60 two times) is deducted from my SBI account and it is not added to my mobikwik balance. So please refund my money or add them into mobikwik balance. Details are as follows: 1. Transaction ref no. IGU8605745, Amount: Rs.60 2. Transaction ref no. IGU8605875, Amount: Rs.60 Date: 29/May/ 2014 Registered email id: [protected]@gmail.com Mobile No.- [protected]
                Complaint marked as Resolved 
                After the consumer complaint forum intervention into my problem of non-updation of my mobikwik balance, the support team of the company took fast steps to resolve my issue, earlier there was no any feedback..and after 5 days they resolved the issue.. Thanks to Consumer Complaints Forum.
                Mobikwik customer support has been notified about the posted complaint.
                View replies
                Thanks a lot...my complaint has been resolved...
                Thanks again to the consumer complaints forum..
                Reply
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                  S
                  Shridhar Siddu
                  from Ludhiana, Punjab
                  Jun 2, 2014
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                  Address: Pune, Maharashtra

                  dear sir am videocon dish tv recharge allredy pay not amount allso debit at my account, amount rs-450, Ref no;[protected], anthoer Ref;[protected], videocon dth id[protected], plz send my amount cridit and recahrge not succsfull . my address - shetty complex, thermax chowck, chinchwad pune-411019, shop no-3
                  Mobikwik customer support has been notified about the posted complaint.
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                    S
                    Shubham Thawrani
                    from Bengaluru, Karnataka
                    Jun 2, 2014
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                    Address: Raipur, Chhattisgarh

                    i have made my recharge of rs 595 to mobile number [protected], but the recharge was not done.the amount of rs 595 was debited to my account.the date was 26/5/2014.it also showed successful transaction.transaction id[protected].ticket no.750236.
                    Mobikwik customer support has been notified about the posted complaint.
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                      C
                      CS KARTHI
                      from Jamshedpur, Jharkhand
                      Jun 1, 2014
                      Resolved
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                      Resolved

                      Address: Coimbatore, Tamil Nadu

                      I paid yesterday (26/05/14) for 4 of my Airtel Postpaid mobile numbers from my Android mobile and got Successful Transaction ids. But till now it has not been credited to my account/s with Airtel.
                      tranx. id: Rs. Time
                      [protected] 480.00 13:04:44
                      [protected] 248.00 13:03:25
                      [protected] 138.00 13:02:23
                      [protected] 187.00 13:00:36

                      total amount: RS. 1053

                      ticket no:#[protected]:15:21.0
                      Complaint marked as Resolved 
                      i received all the paid amounts totalling Rs.1053. to my wallet. now i want to check whether i can utilise this amount for any other transaction/s in future.
                      Mobikwik customer support has been notified about the posted complaint.
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                        M
                        meenakshi geogy
                        from Mumbai, Maharashtra
                        Jun 1, 2014
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        Please help my wallet has 3480rs(Tranx ref[protected] which i added for mseb mumbai bill payment, now when i pay my bill it shows error, please help i kept it for electricity bill payment My Billing amount-3480 Consumer no[protected] billing unit-4753 processing cycle-07 kindly help, if its not possible return back my amount to my back account they dont have any customer care number Even I raised the ticket-766464 but no response from them Please do something its hard earned money Money is stucked in there wallet Regards meenakshi geogy [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          A
                          Ankur Dugar
                          from Mumbai, Maharashtra
                          Jun 1, 2014
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                          Address: New Delhi, Delhi

                          Transferred rs 1579 to mobikwik wallet The same was not reflected in my account. The asked me to provide id proof which has been sent. Transaction id[protected] Amount 1579 Email address [protected]@yahoo.co.in Ticket no raised : 763829
                          Mobikwik customer support has been notified about the posted complaint.
                          Jun 02, 2014
                          ankurdugar1987's response                           Amount got reflected on monday and used it on ebay for order and got 10% cashback. Dont worry ppl mobikwik is safe. But because of so many complaints regarding mobikwik, even i had a doubt once.
                          Jun 02, 2014
                          ankurdugar1987's response                           Amount got reflected on monday and used it on ebay for order and got 10% cashback. Dont worry ppl mobikwik is safe. But because of so many complaints regarding mobikwik, even i had a doubt once.
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                            N
                            Nayan Trehan
                            from Delhi, Delhi
                            Jun 1, 2014
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                            Address: New Delhi, Delhi

                            It is going to be about 2 weeks since i filed my complaint at mobikwik customer care with ticket number 737883. No attempt of contact has been made by them till now when i was promised that my complaint will be resolved within 24 hours. Kindly find the enclosed photo proof which further explains the complaintcomplaint. Thank you
                            Mobikwik customer support has been notified about the posted complaint.
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                              D
                              Devindra M Chitguppa
                              from Mumbai, Maharashtra
                              May 31, 2014
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              On 17-5-14, I tried to recharge Idea Mobile No [protected] on line through mobikwik.com once at around 11.30AM and once more at 1:00PM each time for Rs 200 . Recharge done at 1:pm was successful and Rs200 was deduced from my Account Recharge done at 11:30AM was unsucessful and no information was displayed to take print and attach with but Rs200 was deduced from my Account. In this regard I tried to contact mobikwik. on their Ph No which is their customer care No [protected]as per their website adress around 100 times but no reply. Then I lodged complaint mobikwik.com two times(on 21-5-14 and on 23-5-14) and their acknowledgement numbers(Support ticket Nos) are 721506 and 729368 for which also no reply till date Please help me to get my money back. Devindra M Chitguppa PH [protected] [protected]@bel.co.in
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Mobikwik customer support has been notified about the posted complaint.
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                                A
                                Aashita Jain
                                from Dehra Dun, Uttarakhand
                                May 31, 2014
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                                Address: Indore, Madhya Pradesh

                                Today morning I was trying to recharge me mobile through mobikwiki. They deducted 330 from my account. And recharge was unsuccessful. My ticket was number is 760708. My registered email ID is aashitajain.[protected]@gmail.com. please help!! My mobile number is [protected]
                                Mobikwik customer support has been notified about the posted complaint.
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                                I have made a recharge of Rs.375 on sat may 24, 08:33:14 IST 2014 (24/05/2014) for my mobile no;[protected].Transaction ID [protected].Money debited from my wallet and recharge din't happen.Please refund my recharge amount immediately.My registered email id [protected]@gmail.com.
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                                  Aniruddh4u
                                  from Mandsaur, Madhya Pradesh
                                  May 30, 2014
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                                  Address: Ujjain, Madhya Pradesh

                                  The site has given an promotional offer in which after depositing Rs. 100 to the wallet we are supposed to get additional Rs. 25 by using their promotional code on 26th may "MOBIDAY".. Have done the same via Order No. [protected]... Also i have made complaint to the website bearing ticket no, 749271 is not been resolved yet..
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    Vijay_Anandakumar
                                    from Mumbai, Maharashtra
                                    May 30, 2014
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    MOBIKWIK COMPLAINT TICKET #759540 I have made a recharge of Rs 155 for my mobile no [protected]. Transaction id : [protected] Money debited from my wallet and recharge didn't happen . Please refund to my wallet immediately . Fake site and very bad customer service
                                    Complaint marked as Resolved 
                                    This got resolved money credited back into my account . Thanks mobikwik for the good response. This got resolved money credited back into my account . Thanks mobikwik for the good response.
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      E
                                      Esakkiraja2
                                      from Mumbai, Maharashtra
                                      May 30, 2014
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                                      Address: Mumbai City, Maharashtra

                                      I have transferred amount 8550 to mobikwik wallet for online shopping, the money got debited from Cc account but not credited in Mobikwik wallet. I have done big mistake here, already many complaints raised by others for mobikwik about the payment issue. They do not have any contact number, and also not replied thorough mail, kindly take necessary action against them.
                                      Mobikwik customer support has been notified about the posted complaint.
                                      View replies
                                      Mobikwik team, i need money back hence it is not credited in my wallet in 24 hours, already i wating more then 30 hours, still no update and my money is in your pocket. THIS IS FIRST COMPANY NOT HAVING ANY CUSTOMER CARE.
                                      Reply
                                      Mobikwik, you have to learn from Paytm & Freecharge for how to run the business without major complaints. I have more then 100 transactions from the mentioned sites and not faced any failure transaction.
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                                        D
                                        Devi Kiran Setti
                                        from Bengaluru, Karnataka
                                        May 30, 2014
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                                        Address: Bangalore, Karnataka

                                        i have tried recharging rupees 148/- for airtel under Karnataka Circle with transaction number :[protected] Recharge Amount:-148 EmailID:[protected]@gmail.com PhoneNumber:-[protected] money was detected from my account but recharge didnt happened. Please help me.
                                        Mobikwik customer support has been notified about the posted complaint.
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