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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025
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M
meenakshi geogy
from Mumbai, Maharashtra
Jun 1, 2014
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Address: Mumbai City, Maharashtra

Please help my wallet has 3480rs(Tranx ref[protected] which i added for mseb mumbai bill payment, now when i pay my bill it shows error, please help i kept it for electricity bill payment My Billing amount-3480 Consumer no[protected] billing unit-4753 processing cycle-07 kindly help, if its not possible return back my amount to my back account they dont have any customer care number Even I raised the ticket-766464 but no response from them Please do something its hard earned money Money is stucked in there wallet Regards meenakshi geogy [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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    A
    Ankur Dugar
    from Mumbai, Maharashtra
    Jun 1, 2014
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    Address: New Delhi, Delhi

    Transferred rs 1579 to mobikwik wallet The same was not reflected in my account. The asked me to provide id proof which has been sent. Transaction id[protected] Amount 1579 Email address [protected]@yahoo.co.in Ticket no raised : 763829
    +1 photos
    Mobikwik customer support has been notified about the posted complaint.
    Jun 02, 2014
    ankurdugar1987's response     Amount got reflected on monday and used it on ebay for order and got 10% cashback. Dont worry ppl mobikwik is safe. But because of so many complaints regarding mobikwik, even i had a doubt once.
    Jun 02, 2014
    ankurdugar1987's response     Amount got reflected on monday and used it on ebay for order and got 10% cashback. Dont worry ppl mobikwik is safe. But because of so many complaints regarding mobikwik, even i had a doubt once.
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      N
      Nayan Trehan
      from Delhi, Delhi
      Jun 1, 2014
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      Address: New Delhi, Delhi

      It is going to be about 2 weeks since i filed my complaint at mobikwik customer care with ticket number 737883. No attempt of contact has been made by them till now when i was promised that my complaint will be resolved within 24 hours. Kindly find the enclosed photo proof which further explains the complaintcomplaint. Thank you
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        D
        Devindra M Chitguppa
        from Mumbai, Maharashtra
        May 31, 2014
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        Address: Bangalore, Karnataka

        On 17-5-14, I tried to recharge Idea Mobile No [protected] on line through mobikwik.com once at around 11.30AM and once more at 1:00PM each time for Rs 200 . Recharge done at 1:pm was successful and Rs200 was deduced from my Account Recharge done at 11:30AM was unsucessful and no information was displayed to take print and attach with but Rs200 was deduced from my Account. In this regard I tried to contact mobikwik. on their Ph No which is their customer care No [protected]as per their website adress around 100 times but no reply. Then I lodged complaint mobikwik.com two times(on 21-5-14 and on 23-5-14) and their acknowledgement numbers(Support ticket Nos) are 721506 and 729368 for which also no reply till date Please help me to get my money back. Devindra M Chitguppa PH [protected] [protected]@bel.co.in
        Aug 14, 2020
        Complaint marked as Resolved 
        Mobikwik customer support has been notified about the posted complaint.
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          A
          Aashita Jain
          from Dehra Dun, Uttarakhand
          May 31, 2014
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          Address: Indore, Madhya Pradesh

          Today morning I was trying to recharge me mobile through mobikwiki. They deducted 330 from my account. And recharge was unsuccessful. My ticket was number is 760708. My registered email ID is aashitajain.[protected]@gmail.com. please help!! My mobile number is [protected]
          Mobikwik customer support has been notified about the posted complaint.
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          I have made a recharge of Rs.375 on sat may 24, 08:33:14 IST 2014 (24/05/2014) for my mobile no;[protected].Transaction ID [protected].Money debited from my wallet and recharge din't happen.Please refund my recharge amount immediately.My registered email id [protected]@gmail.com.
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            A
            Aniruddh4u
            from Mandsaur, Madhya Pradesh
            May 30, 2014
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            Address: Ujjain, Madhya Pradesh

            The site has given an promotional offer in which after depositing Rs. 100 to the wallet we are supposed to get additional Rs. 25 by using their promotional code on 26th may "MOBIDAY".. Have done the same via Order No. [protected]... Also i have made complaint to the website bearing ticket no, 749271 is not been resolved yet..
            Mobikwik customer support has been notified about the posted complaint.
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              V
              Vijay_Anandakumar
              from Mumbai, Maharashtra
              May 30, 2014
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              Address: Chennai, Tamil Nadu

              MOBIKWIK COMPLAINT TICKET #759540 I have made a recharge of Rs 155 for my mobile no [protected]. Transaction id : [protected] Money debited from my wallet and recharge didn't happen . Please refund to my wallet immediately . Fake site and very bad customer service
              +2 photos
              Complaint marked as Resolved 
              This got resolved money credited back into my account . Thanks mobikwik for the good response. This got resolved money credited back into my account . Thanks mobikwik for the good response.
              Mobikwik customer support has been notified about the posted complaint.
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                E
                Esakkiraja2
                from Mumbai, Maharashtra
                May 30, 2014
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                Address: Mumbai City, Maharashtra

                I have transferred amount 8550 to mobikwik wallet for online shopping, the money got debited from Cc account but not credited in Mobikwik wallet. I have done big mistake here, already many complaints raised by others for mobikwik about the payment issue. They do not have any contact number, and also not replied thorough mail, kindly take necessary action against them.
                Mobikwik customer support has been notified about the posted complaint.
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                Mobikwik team, i need money back hence it is not credited in my wallet in 24 hours, already i wating more then 30 hours, still no update and my money is in your pocket. THIS IS FIRST COMPANY NOT HAVING ANY CUSTOMER CARE.
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                Mobikwik, you have to learn from Paytm & Freecharge for how to run the business without major complaints. I have more then 100 transactions from the mentioned sites and not faced any failure transaction.
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                  D
                  Devi Kiran Setti
                  from Bengaluru, Karnataka
                  May 30, 2014
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                  Address: Bangalore, Karnataka

                  i have tried recharging rupees 148/- for airtel under Karnataka Circle with transaction number :[protected] Recharge Amount:-148 EmailID:[protected]@gmail.com PhoneNumber:-[protected] money was detected from my account but recharge didnt happened. Please help me.
                  Mobikwik customer support has been notified about the posted complaint.
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                    S
                    sunny999
                    from Mumbai, Maharashtra
                    May 30, 2014
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                    Address: Hyderabad, Andhra Pradesh

                    I am trying to purchase a mobile phone and created a mobikwik account to avail the offer.I have transferred 10, 000 RS from my account and still the money is not credited to my wallet.I am trying to reach their customer care and still there is no response.Its been two days.Their services are stupid and i am really worried about the credibility of Mobikwik.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Mobikwik customer support has been notified about the posted complaint.
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                    The same issue here also, i transferred 8550 to wallet, still it is not credited, they asking my id proof scan copy. The same sent to them, still i didnot got any update. Do you have their contact number?
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                      G
                      Gurmeet Paintal Pandori
                      from Nagpur, Maharashtra
                      May 30, 2014
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                      Address: New Delhi, Delhi

                      following recharges were unsuccessful: date 14.5.2014, 15.5.2014 1. [protected]- Rs.300=00 2. [protected]- Rs.300=00 3. [protected]-Rs.300=00 4. [protected]-Rs.300=00 But the balance is being deducted from my wallet. Please check and transfer the balance. email:[protected]@hotmail.com phone to be recharged:[protected]- idea Had been contacted twice but required confidential details of debit card, when a written request from company was requested for processing, phone was shut down and no communication after that.
                      Mobikwik customer support has been notified about the posted complaint.
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                      Dear Customer,

                      As per your telecon with our customer service associate on 30th May 2014, we wish to affirm that your aforesaid concern has been discussed. For further assistance, kindly contact our Idea customer care helpline.

                      Thanks & Regards,
                      Customer Care, Idea Cellular
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                        L
                        lakhwinder singh Chauhan
                        from Chandigarh, Chandigarh
                        May 30, 2014
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                        Address: Faridkot, Punjab

                        I recharged my mobile no. [protected] on Fri may 16, 13:37:33 IST with transaction ID [protected] But recharge was unsuccessful but money deducted from bank account. Please help regarding the issue. thanks My e-mail ID is lakhwinder.[protected]@gmail.com
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                          S
                          sagar98
                          from Ernakulam, Kerala
                          May 29, 2014
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                          Address: Chennai, Tamil Nadu

                          Support Ticket #682827 created on 13th May [protected]@gmail.com is my mobikwik user ID. My Last 3 recharges of Rs 50+Rs330+Rs 197 = Rs 577/- have not been recharged n processed but the money has been debited. Kindly request you to refund the same back to my mobikwik wallet. But still now i have not received a single email or call. Now even the customer care service has been closed. BEWARE OF MOBIKWIK Kindly dont use the service as of now its risky, rumours are there that company has been closed with customers money also. [protected]:18:22.0
                          Mobikwik customer support has been notified about the posted complaint.
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                            karnisingh57
                            from Kolkata, West Bengal
                            May 28, 2014
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                            Resolved

                            Address: Kanpur, Uttar Pradesh

                            I have recharged my mobile from mobikwik.com but recharge was not successful as amout was debited from my bank account the mobikwik transaction details are-transaction id-[protected] transaction time-Fri May 16 08:08:10 IST 2014 amout-110 for mobile number-[protected] rel cdma is not successful but amount is debited from my account.further i have tried several times to contact from mobikwik helpline number but there was no response and i have register complaint in mobikwik two times, the compliant number are-#791717 and #712743, but no reply was given.plese do needful.I am very unhappy about this situation.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Mobikwik customer support has been notified about the posted complaint.
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                              amit_aks_007
                              from Noida, Uttar Pradesh
                              May 28, 2014
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                              Resolved

                              Amount debited from bank account but not credited to Mobikwik Wallet

                              Address: Gautam Buddh Nagar, Uttar Pradesh

                              Hi, I have transferred Rs. 5200 to my Mobikwik Wallet to use it for shopping on eBay... The amount was debited from my account, but Mobikwik.com said that the transaction has failed. I created a support ticket with TICKET #752267 right away and soon received a mail from Mobikwik (which specified the Transaction Id as [protected]) saying that they have temporarily blocked the amount and need my id proof scan copy to release my...
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                              Brij Y.
                              from Delhi, Delhi
                              May 27, 2014
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                              Address: New Delhi, Delhi

                              I have been using mobikwik services for almost 2 years. While recharging mobile [protected] they have deducted Rs. 50 from my wallet and my mobile never got recharged. Despite three written reminders/ complaints to mobikwik via tickets, they did not respond, nor did they refund the money, Its a FRAUD, BIG CHEAT!!! WORST Cutomer Care SERVICE!
                              Mobikwik customer support has been notified about the posted complaint.
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                              i am a mobikwik customer. i filed 3 complains. the 1st one was that i wanted to recharge my postpaid number. i tried to recharge it for 1st time, i got a msg from their their app system error, again i tried the same thing happened and 3rd also the same thing happened. then after 1min i got 3 messages from their side, transaction succeeded . i wanted to pay for 1156 but instead of that 3468 was deducted from my mobikwik wallet. i emailed them but they doesn't have courtesy to reply me. then again today, i want to buy a ticket from bookmyshow. i tried to pay by mobikwik wallet and the same thing happened money got deducted and ticket didn't got booked. one of the worst experience from mobikwik.my email [protected]@gmail.com. now i have one last option left to file a complain in consumer court.
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                              I made a payment 547rs from mobikwik for dominos... my money is deducted from my account but it showing no details regarding that transaction nor dominos confirm my order i lost my money i call customer care but no one respond then I registered complaint on the site but got nothing. #Mobikwik #Fraudsite #WorstCustomerSupport
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                                J
                                jagadeesh044
                                from Delhi, Delhi
                                May 27, 2014
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                                Address: Anantapur, Andhra Pradesh

                                I have made recharge for Rs.222/- mobile no [protected] and my transaction ID No: [protected] dated: 26.05.2014. But still now i have not yet received the recharge amount in my account and earlier also i have made complaint regarding this and the customer care people are asking for my bank account details why should i give my bank account details to unknown peoples. So request is please recharge my account immediately.
                                Mobikwik customer support has been notified about the posted complaint.
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                                  P
                                  pakku360
                                  from Nadapuram, Kerala
                                  May 27, 2014
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                                  Resolved

                                  Address: Belgaum, Karnataka

                                  Respected sir, I am Prashant Anand ambale I have account in Mobikwik online Recharge Website. I had transferred 500 /- from my syndicate bank account to mobikwik online recharge account, the account details as below. Value Date Description Debit Amount Credit Amount Running Balance 28/04/2014 IB PG Txn CCABD1ARI[protected] 500.00 18, 166.86 So, I had tried to call customer care but there is no response, Kindly Take action on this and Refund my amount From company . Thanking you Yours Faithfully Prashant Ambale Cell no: [protected] [protected]@gmail.com
                                  +2 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    A
                                    ashokec
                                    from Surat, Gujarat
                                    May 27, 2014
                                    Resolved
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                                    Resolved

                                    Company closed after stealing money!

                                    Address: Bangalore, Karnataka

                                    Hi I tried to recharge my Airtel mobile on 19-May-2014. Money deducted but phone not recharged. I tried contacting their customer care over phone but the number was switched off. Nobody is responding to the complaint raised through their website and through email. I had even escalated the complaint to their Nodal Manager but no response. So it seems they have closed the company and escaped after stealing money. Please do not use their...
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                                    Biswaroop Chatterjee
                                    from Ambasa, Tripura
                                    May 26, 2014
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                                    Address: Kolkata, West Bengal

                                    ebay is having Mobikwik as one of the payment partners, and using a promo code gives a 10% discount. Hence added balance to Mobikwik and tried paying in ebay.in, and the payment is coming unsuccessful since yesterday. Now the payment is also not done, and an amount of Rs.6075/- is stuck in Mobikwik wallet. Cannot get a refund as well. Please help.
                                    +1 photos
                                    Mobikwik customer support has been notified about the posted complaint.
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                                    Hi Biswaroop,

                                    Is your issue resolved? Did you got your money back? I am also caught in a similar issue and wanted have your feedback.

                                    Thanks for your help...
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