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Updated: Oct 8, 2025
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S
sagar98
from Ernakulam, Kerala
May 29, 2014
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Address: Chennai, Tamil Nadu

Support Ticket #682827 created on 13th May [protected]@gmail.com is my mobikwik user ID. My Last 3 recharges of Rs 50+Rs330+Rs 197 = Rs 577/- have not been recharged n processed but the money has been debited. Kindly request you to refund the same back to my mobikwik wallet. But still now i have not received a single email or call. Now even the customer care service has been closed. BEWARE OF MOBIKWIK Kindly dont use the service as of now its risky, rumours are there that company has been closed with customers money also. [protected]:18:22.0
Mobikwik customer support has been notified about the posted complaint.
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    karnisingh57
    from Kolkata, West Bengal
    May 28, 2014
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    Address: Kanpur, Uttar Pradesh

    I have recharged my mobile from mobikwik.com but recharge was not successful as amout was debited from my bank account the mobikwik transaction details are-transaction id-[protected] transaction time-Fri May 16 08:08:10 IST 2014 amout-110 for mobile number-[protected] rel cdma is not successful but amount is debited from my account.further i have tried several times to contact from mobikwik helpline number but there was no response and i have register complaint in mobikwik two times, the compliant number are-#791717 and #712743, but no reply was given.plese do needful.I am very unhappy about this situation.
    Aug 14, 2020
    Complaint marked as Resolved 
    Mobikwik customer support has been notified about the posted complaint.
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      amit_aks_007
      from Noida, Uttar Pradesh
      May 28, 2014
      Resolved
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      Resolved

      Amount debited from bank account but not credited to Mobikwik Wallet

      Address: Gautam Buddh Nagar, Uttar Pradesh

      Hi, I have transferred Rs. 5200 to my Mobikwik Wallet to use it for shopping on eBay... The amount was debited from my account, but Mobikwik.com said that the transaction has failed. I created a support ticket with TICKET #752267 right away and soon received a mail from Mobikwik (which specified the Transaction Id as [protected]) saying that they have temporarily blocked the amount and need my id proof scan copy to release my...
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      B
      Brij Y.
      from Delhi, Delhi
      May 27, 2014
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      Address: New Delhi, Delhi

      I have been using mobikwik services for almost 2 years. While recharging mobile [protected] they have deducted Rs. 50 from my wallet and my mobile never got recharged. Despite three written reminders/ complaints to mobikwik via tickets, they did not respond, nor did they refund the money, Its a FRAUD, BIG CHEAT!!! WORST Cutomer Care SERVICE!
      Mobikwik customer support has been notified about the posted complaint.
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      i am a mobikwik customer. i filed 3 complains. the 1st one was that i wanted to recharge my postpaid number. i tried to recharge it for 1st time, i got a msg from their their app system error, again i tried the same thing happened and 3rd also the same thing happened. then after 1min i got 3 messages from their side, transaction succeeded . i wanted to pay for 1156 but instead of that 3468 was deducted from my mobikwik wallet. i emailed them but they doesn't have courtesy to reply me. then again today, i want to buy a ticket from bookmyshow. i tried to pay by mobikwik wallet and the same thing happened money got deducted and ticket didn't got booked. one of the worst experience from mobikwik.my email [protected]@gmail.com. now i have one last option left to file a complain in consumer court.
      Reply
      I made a payment 547rs from mobikwik for dominos... my money is deducted from my account but it showing no details regarding that transaction nor dominos confirm my order i lost my money i call customer care but no one respond then I registered complaint on the site but got nothing. #Mobikwik #Fraudsite #WorstCustomerSupport
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        J
        jagadeesh044
        from Delhi, Delhi
        May 27, 2014
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        Address: Anantapur, Andhra Pradesh

        I have made recharge for Rs.222/- mobile no [protected] and my transaction ID No: [protected] dated: 26.05.2014. But still now i have not yet received the recharge amount in my account and earlier also i have made complaint regarding this and the customer care people are asking for my bank account details why should i give my bank account details to unknown peoples. So request is please recharge my account immediately.
        Mobikwik customer support has been notified about the posted complaint.
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          P
          pakku360
          from Nadapuram, Kerala
          May 27, 2014
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          Resolved

          Address: Belgaum, Karnataka

          Respected sir, I am Prashant Anand ambale I have account in Mobikwik online Recharge Website. I had transferred 500 /- from my syndicate bank account to mobikwik online recharge account, the account details as below. Value Date Description Debit Amount Credit Amount Running Balance 28/04/2014 IB PG Txn CCABD1ARI[protected] 500.00 18, 166.86 So, I had tried to call customer care but there is no response, Kindly Take action on this and Refund my amount From company . Thanking you Yours Faithfully Prashant Ambale Cell no: [protected] [protected]@gmail.com
          +2 photos
          Aug 14, 2020
          Complaint marked as Resolved 
          Mobikwik customer support has been notified about the posted complaint.
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            A
            ashokec
            from Surat, Gujarat
            May 27, 2014
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            Resolved

            Company closed after stealing money!

            Address: Bangalore, Karnataka

            Hi I tried to recharge my Airtel mobile on 19-May-2014. Money deducted but phone not recharged. I tried contacting their customer care over phone but the number was switched off. Nobody is responding to the complaint raised through their website and through email. I had even escalated the complaint to their Nodal Manager but no response. So it seems they have closed the company and escaped after stealing money. Please do not use their...
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            B
            Biswaroop Chatterjee
            from Ambasa, Tripura
            May 26, 2014
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            Address: Kolkata, West Bengal

            ebay is having Mobikwik as one of the payment partners, and using a promo code gives a 10% discount. Hence added balance to Mobikwik and tried paying in ebay.in, and the payment is coming unsuccessful since yesterday. Now the payment is also not done, and an amount of Rs.6075/- is stuck in Mobikwik wallet. Cannot get a refund as well. Please help.
            +1 photos
            Mobikwik customer support has been notified about the posted complaint.
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            Hi Biswaroop,

            Is your issue resolved? Did you got your money back? I am also caught in a similar issue and wanted have your feedback.

            Thanks for your help...
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              N
              ninthsense
              from Belgaum, Karnataka
              May 26, 2014
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              I did a transfer of Rs 5000/- on 26 may 2014 . Transaction Id[protected].

              But the amount did not show in the mobikwik wallet. I opened a Ticket #742216 but I haven't received any response yet.

              Also I'm not able to find a phone no to call their support.

              Either re charge the wallet with 5000/- or return the amount . at least reply to the ticket or my email

              kapil
              Kapil.[protected]@gmail.com
              [protected]
              Mobikwik customer support has been notified about the posted complaint.
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              Attaching the transaction id proof.

              Amount deducted from my bank but wallet not loaded - Comment #2006007 - Image #0
              Reply
              Hi

              After the complaint, the amount was reflected in my account today evening. But then after an hour I saw that Rs 1299/- was deducted as recharge for some Reliance CDMA phone which does not belong to me and neither I initiated that re-charge.

              I've raised the complaint again with them with following details :

              [protected] transaction for reliance re charge for 1299/- is not done by me. Please revert back the charges asap. The reliance no [protected] does not belong to me either. Kapil.[protected]@gmail.com[protected]

              Amount deducted from my bank but wallet not loaded - Comment #2006292 - Image #0
              Reply
              As soon as you post on this forum the details, some unknown people will start calling you starting that they are from mobikwik . They might ask you to goto a fraud website and put your debit credit card no and all related details like cvv and atm pin etc. These are frauds who keep vigil in this site as we provide our email phone no and others details.

              Please dont give away your debit credit card details.

              Also complain to your bank as well as Ebay about this so that they can help you.

              I've to still recover the money from them.
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                G
                Gaurav Pradeep
                from New Delhi, Delhi
                May 26, 2014
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                Resolved

                Address: New Delhi, Delhi

                This is regarding my User id: gaurav.[protected]@gmail.com. I used Mobikwik for ebay transaction and provided the credit card details for adding amount Rs 3814 into the wallet. In the end I got a message that transaction was not successful, but I got a SMS from bank that the transaction was successful. I checked with the bank and they confirmed that the amount has been deducted. The bank provided me the transaction reference no. 007064. I want either amount get credited into my wallet. Or reverse the charges to my credit card account.
                Complaint marked as Resolved 
                Thank you very much for the help. I got a message from mobikwik in the morning that the amount has been credited into my wallet account. I checked and the problem seem to have resolved now.
                Mobikwik customer support has been notified about the posted complaint.
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                Thank you very much for the initiative, I got the amount credited into my wallet.
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                  V
                  van-83
                  from Surat, Gujarat
                  May 26, 2014
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                  Resolved

                  Address: Valsad, Gujarat

                  Please do not share any information of your banking details bcz when you registered your complaint on this, cyber crime people will be directly watch your details and will call you for open the online website like a www.bankingsector.in and withdrawl you money from your account. So please dont share any banking information to other.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    V
                    van-83
                    from Surat, Gujarat
                    May 26, 2014
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                    Address: Chandigarh, Punjab

                    Please do not share any bank details on this complaint registration forum. cyber crime people will immediate call you from any unkonw number and ask open the online website www.bankingsector.in and know all your banking details and withdrawl your amount from bank account. its request you pls dont share your any information to other. its information for your safety.
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                      J
                      jain-81
                      from Surat, Gujarat
                      May 26, 2014
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                      Address: Surat, Gujarat

                      I transfer Rs.260/- from my account to mobikwik Account on 25th may, 2014 on evening is unsuccessful but the amount debited from my account. So please refund the amount to my online Account Number:[protected] Transaction Date:26/05/14 Transaction Type:DR Transaction Amount: INR 260.00 Transaction Description:eBanking : 22124096/MBBR[protected]/BILLD NAME : NAVNEET CHOUDHARY, +[protected]
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      Dear Mr. Jain,

                      This is with reference to your post dated 26 May. 2014. We would like to confirm that we have shared the resolution details with you.

                      Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

                      Regards,
                      Sandeep Kumar
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      airtel.[protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        R
                        Raghul Raj
                        May 25, 2014
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                        Address: Chennai, Tamil Nadu

                        I had tried to Recharge a mobile number by trying to add money to my wallet from my debit card. The first time I tried to transfer 2000 rupees, it was unsuccessful but I was deducted of 2000 rupees from the account with no change in my wallet. The next time I tried transferring 1950, I was successful and got the recharge done.. I want my 2000 rupees that was deducted refunded as soon as possible.
                        Mobikwik customer support has been notified about the posted complaint.
                        May 26, 2014
                        Updated by Raghul Raj                         My problem solved.. :)
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                          V
                          vibz
                          from Delhi, Delhi
                          May 25, 2014
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                          Resolved

                          Address: Tinsukia, Assam

                          sir/mam, i have tried several times to make a payment for Rs.5300 where 10% discount i got so after discount of Rs.560 i have to pay Rs.5040 but whenever i tried to make payment it shows "Sorry, your payment was not successful. Please try again." so kindly guide me how can i make this payment. Thank You
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            M
                            mohammed saeed
                            from Ahmedabad, Gujarat
                            May 24, 2014
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                            Address: Ahmedabad, Gujarat

                            third ticket no 729542 just gating ticket no. problem unsold second tiket 1]ticket no 704980 trx id no [protected] recharge of 30 rs to no [protected] un succes ful recharge 72 hour have gone but not recived the refund please pe possiteve by giveing refund to my account account name [protected]@yahoo.co.in three days have gone why are not giving me refund [protected]:35:35.0 i am just gatting ticket no i think that they dont want to refund my amount if they dont want refund please give a massege to my no [protected] so that i can forget or do something else
                            Mobikwik customer support has been notified about the posted complaint.
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                              K
                              kumarc.bly
                              from Mumbai, Maharashtra
                              May 24, 2014
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              My mobiwik registered mobile number [protected].on 22.05.2014 I have recharged on airtel number with 1gb 3G rs.255.but it was successful..please refund it ASAP...Why so much of delay in reply if call to customer care number was switched off, What hell service you providing to customer, Pl's solve this immidiately.
                              +1 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Mobikwik customer support has been notified about the posted complaint.
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                                G
                                Garg7770
                                May 24, 2014
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                                Resolved

                                Tx id [protected] amount rs. 200 Email [protected]@gmail.com Mobile number [protected]. This was unsuccessful recharge on 21 may 2014, and the money was also not refunded yet. I complained on company website but no response from them. plz help me to get back my money.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Mobikwik customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                I using this site since last many years and i never ever any kind of problem from this site but i surprise to tell you recharged on 2/07/2014 and i nither recived the recharge nor get the refund

                                My ticket nb is 896562 and my mobile nb is [protected] i rechareged with r.s 55.

                                So, Kindly give me feedback as sson as possible


                                Thank You .
                                Reply
                                5
                                Reply
                                i recharged yesterday on 19 march .The recharge of 100 rs. was not successful .my first balance was deducted from my account and it is not credited still in my bank account .
                                my contact no. is [protected] while i recharged [protected] and first recharge was not successful on this no.
                                please do action as early as possible.
                                with regards
                                nilesh aneja
                                Reply
                                I have paid my idea post paid bill through mobikwik.com.
                                But my payment is not transfer to idea post paid connection till date
                                So I request you to refund my amount, which is 315rs

                                Rajesh Gupta
                                cont. No. [protected]
                                Reply

                                WALLET BALANCE DID NOT UPDATE

                                a) IGV5661635 transaction no. b) 50 rs. c) [protected]@gmail.com d) [protected]
                                Reply

                                amount deductd frm my account bt its not added to my wallet

                                i hve added amount to my wallet & mean while the amount of rs 294& 139 respectivly deducted frm my bank account.. bt it hasnt added to my wallet till now. so kindly refund the amounts to my bank account.
                                Reply

                                about login id

                                Mera logi id [protected]@gmail.com h jo block ho gya h forget password par click karte h ti login id ka numbers jo tha vo automatic change ho gya h please esko thik kiya jaye
                                Reply

                                rechrge would not happen-But amount alredy deduct in my account,but i dint get currencey,pls do the need full

                                Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Tue Aug 12 11:08:30 IST 2014 Transaction Amount 25.0 Wallet Balance 25 Wallet Type Semi Closed Email id :[protected]@yahoo.in
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                                amt cut from bank but cant get refund

                                frude company
                                Reply

                                money stolen

                                mobikwik transfered my amount of rs.739 to [protected]@india.com without my permission transaction id is[protected]/12/2014 16:05:05. now wallet balance is zero please make a suitable action. mobikwik is fraud be aware guyz.
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                                  D
                                  dinesh89000
                                  from Noida, Uttar Pradesh
                                  May 22, 2014
                                  Resolved
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                                  Resolved

                                  Address: Solan, Himachal Pradesh

                                  I have an account in mobikwik for online recharge purpose. On dated 08.05.2014 i did a transaction for recharge of my no against Bill No. BIL/[protected]/ZAAK EPAYMENT SERV IC/4066_ZP145D9 & BIL/[protected]/ZAK EPAYMENT SERV IC/4066_ZP145D9 they also had block my mobikwik email wallet also sent mail to them on dated 12.05.2014 ticket no. 679255. Mobiwik id :- [protected]@gmail.com Mobile no. [protected]
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  I have an account in Mobikwik for online wallet usage. On dated 30.04.2015 i did a transaction from fashionandyou.com and made the payment through Mobikwik wallet. Both the transactions failed and I still didn't get the money back in my account. I've been writing Mobikwik team from long but there is no response yet.

                                  Here are the transaction IDs.
                                  BIL/[protected]/ZAAK EPAYMENT SERVIC/4066_ZP14D08
                                  BIL/[protected]/FNY/4066_ZP14D08EF1
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                                    A
                                    ashub2
                                    from Delhi, Delhi
                                    May 22, 2014
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                                    Address: Indore, Madhya Pradesh

                                    Balance deducted from the account but not update and not received in my mobikwik account...so plz update as fast as possible... Transaction Amount : INR 500 Mobile No:[protected] email: [protected]@gmail.com, Date of Transaction: 22.05.2014 . Regards, ashish biyani
                                    Mobikwik customer support has been notified about the posted complaint.
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