MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

*Sent:* Monday, April 25, 2011 8:37 PM
> > *To:* MTS APPELLATE MUMBAI; MTS CUSTOMER CARE MUMBAI
> > *Cc:* [protected]@rediffmail.com
> > *Subject:* Formal Complaint : MADHAV GUPTA
> >
> > *Dear Sir/Madam,*
> >
> > *My name is Madhav Gupta and i purchased a MTS blaze data card** (MDN
> > : [protected])** approximately a month and a half back .I took the 595
> > night plan in which i am given 10GB of data at a speed upto 3.1Mbps. I
> > am currently residing in a Guesthouse
> > located in Post-Ghansoli area(Talwali Gaon). While buying the M-Blaze
> > card i categorically asked whether broadband services are provided in
> > this area. Your team assured me that i will get the broadband services
> > for which i am paying. *
> >
> > *However on using the data card, i did not even receive 1x speeds.The
> > speed which i was getting was around* *20-30 kbps(not even 1x)** and
> > not upto 3.1Mbps. I had problems in opening www.google.com
> >
> > *I lodged a complaint with customer care with **Service Id 24569378.**
> > They gave me an approximate date of 2 weeks to rectify my solution.
> > But when i called to check the status of my complaint, to my disbelief
> > they had already closed the service request on account of me not
> > answering my telephone, which is absolutely not true.In my preferred
> > time for callback , i had quoted anytime, but when the customer care
> > executive called i was in a meeting so i told the customer care to
> > call back between 4-9 pm.but they never called back and closed the
> > request. I repeatedly called and complained but nobody took any
> > action. out of one month 27 days had gone by and i was not able to use
> > any service . **Still no reply from your customer care helplines .
> > Again, I waited patiently but no response**.
> >
> > **I called up the customer care again to lodge another complaint, this
> > time the executive refused to take my complaint as i called during
> > daytime. He told me , since i have a night plan i am not permitted to
> > lodge a complaint during day. I was aghast at this , and i requested
> > to speak to the supervisor/floor manager. The executive again refused
> > to connect to the supervisor, saying i am not authorized/permitted to
> > speak to the floor manager/supervisor.**
> >
> > On numerous occasions , I lodged a complaint , but no action from your
> > team. Since i use the card professionally, I am heavily dependent on
> > it for my work, which suffered a great deal because of no poor
> > services from MTS.
> >
> > **I even sent a complaint email to Mumbai nodal officer Ms. Sharmila
> > D'cunha dated 18 April 2011**, to which i got an auto-generated email
> > from nodal helpdesk acknowledging my complaint. T**he mail said it
> > will respond in 2 days. A week has gone by no response from your team.**
> >
> > Again i lodged a complaint** C[protected]**. I reopened that request 3
> > times. On all 3 occasions , your customer care executive closed the
> > request on account of no answer. THIS IS ABSOLUTELY NOT TRUE. On the
> > contrary your exectuive did not call me on the specified time i had
> > asked for. **During complaint i had requested for a call back at 2-3
> > pm, your executive called me at 4:35 pm**. Please check your call
> > logs. Again Yesterday(Sunday 24April) , I reopened the service
> > request. This time **Mr. SAGAR MANOCHA** from your team gave me a
> > **personal assurance that this matter will be taken as top priority
> > and your escalation team will respond at 2-3 pm on Monday ,25th
> > April,2011. Again, NO RESPONSE**.
> >
> > I am harassed to the core by your team and services and will not take
> > it anymore. **THIS IS MY LAST FORMAL COMPLAINT. Please note , after
> > this i will make a formal complaint in the consumer court.** I have
> > the emails and the call logs on days which i made the complaint over
> > the last 1 and a half months.**The services and treatment meted out by
> > your team is unimaginable and most disturbing. It has affected my work
> > in a magnanimous way.*
> >
> > *I am working in Reliance industries and have told all my business
> > colleagues about this problem, they too are facing this problem and
> > will now refrain from buying mts data card and look for other options.*
> >
> > *Professionally and personally i have told all my friends, family,
> > colleagues about MTS's horrible way of treating its customers, its
> > services and value for money.** *





MTS CUSTOMER CARE MUMBAI wrote:
> >
> > Dear Mr. Gupta,
> >
> > Good morning to you & we regret the inconvenience caused to you.
> >
> > With reference to your e-mail dated 25-Apr-2011, we would like to
> > inform you that, as checked your Mblaze data account your available
> > balance is zero, so we kindly request you to recharge your account &
> > then check, if issue still persist kindly let us know.
> >
> > Should you require any further clarifications or assistance, please
> > reply to us via email at customercare.[protected]@mtsindia.in
> > <mailto:customercare.[protected]@mtsindia.in> or feel free to call our
> > Customer care number[protected]Toll free only from MTS mobile).
> >
> > We value your association with MTS.
> >
> > Warm Regards
> >
> > Pooja Singh
> >
> > MTS Customer Care







To: MTS CUSTOMER CARE MUMBAI
> Subject: Re: Formal Complaint : MADHAV GUPTA
> Dear Ms. Singh,
> I am well aware of the fact that the balance at this point of time in my
> M-Blaze account is 0. But I am not sure , if you are aware of the fact
> that due to the poor services of MTS, I was not able to use more than 3
> GB of the data allowed in my 595/- night plan ( Allowed Limit was 10Gb).
> I therefore ask you to recredit my account with the remaining 7 GB of
> data with validity of suitable days, so that i can test the services
> again. If satisfactory, i shall recharge my account. Please note i am
> not asking you to re-credit my account with additional balance or data
> limit. I paid 595/- for 10GB of data , out of which i was only able to
> use 3 GB (due to poor services and after repeated complaints).
> If you still have any queries/ questions, I urge you to arrange a call
> back from your superiors, so that i can explain the situation better. I
> am only asking for what is rightfully mine and nothing extra.
> Revert back at the earliest.
> MADHAV GUPTA





MTS CUSTOMER CARE MUMBAI wrote:
> Dear Mr. Gupta,
> Good afternoon to you & we regret the inconvenience caused to you.
> With reference to your e-mail dated 27-Apr-2011, we would like to
> inform you that, the recharge of Rs 595/- has been utilized by you &
> its validity has been finished, hence we are to re credit your account
> with the remaining 7 GB of data with validity of suitable days.
> Should you require any further clarifications or assistance, please
> reply to us via email at _customercare.[protected]@mtsindia.in_
> <mailto:customercare.[protected]@mtsindia.in> or feel free to call our
> Customer care number[protected]Toll free only from MTS mobile).
> We value your association with MTS.
> Warm Regards
> Pooja Singh


To: MTS CUSTOMER CARE MUMBAI
Subject: Re: Formal Complaint : MADHAV GUPTA
Dear Ms. Singh
As you quoted "With reference to your e-mail dated 27-Apr-2011, we would
like to inform you that, the recharge of Rs 595/- has been utilized by
you & its validity has been finished, hence we are to re credit your
account with the remaining 7 GB of data with validity of suitable days."
Pleaser re-credit Asap and inform me so that i can check the services.
Still awaiting call back from your superior / manager on this matter.
Thanking you
MADHAV GUPTA

MTS CUSTOMER CARE MUMBAI wrote:
> Dear Mr. Gupta,
> Good evening to you & we regret the inconvenience caused to you.
> With reference to your e-mail dated 27-Apr-2011, we would like to inform you that, the recharge of Rs 595/- has been utilized by you & its validity has been finished, hence we are unable to re credit your account with the remaining 7 GB of data with validity of suitable days.
> Should you require any further clarifications or assistance, please reply to us via email at _customercare.[protected]@mtsindia.in_ <mailto:customercare.[protected]@mtsindia.in> or feel free to call our Customer care number[protected]Toll free only from MTS mobile).
> We value your association with MTS.
> Warm Regards
> Pooja Singh
> MTS Customer Care




To:
MTS CUSTOMER CARE MUMBAI <customercare.[protected]@mtsindia.in>

Dear Ms.Singh

Since, you are not arranging a call back from your manager or superior. Pleaser provide me with the number so that i can call them myself.
I do not think you understand the gravity of the situation and how much your team has harassed me.

Madam, I am sincerely requesting you to take action on this matter. Please do not force me to adopt legal measures. I have already stated that this is my last formal complaint , and if no action is taken i will lodge a complaint in the CONSUMER COURT.

I expect a call from you or your superior by tomorrow positively.

MY NAME IS SRIKANTH I STAY IN CHENNAI,AND I HAVE BOUGHT MTS MBLAZE USB MOBILE BROADBAND MODEM MODEL NO.AC2746 AND ITS NO. IS '[protected]',I HAVE PURCHASED IT ON JANUARY MONTH, IT HAS BEEN MENTIONED THAT IT GIVES THE MAX SPEED OF 3.1MBPS,BUT TILL NOW I NEVER GOT THAT SPEED ,INFACT MY DOWNLOAD SPEED IS LIKE 5 TO 15 KBPS,AND HAVE REGISTERD COMPLAINT ABOUT IT,THAT IS COMPLAINT NO.APR/4561 , APR/4277 AND FEB/2241 REGARDING SPEED ISSUE,BUT TILL NOW IT IS HAS NOT SOLVED MY PROBLEM,THEY HAD SENT THEIR EXECUTIVE TO E TO RESOLVE IT BUT THEY GAVE THE STATEMENT THAT IT WILL BE DONE IN A DAY OR TWO,BUT I AM FEDUP WITH THIS ISSUE,AND IM SUFFERING WITH THIS PROBLEM,
KINDLY PLEASE HELP ME.

THANK YOU.
SRIKANTH MORE
MOB,NO.[protected]

Mr. Abhinav Arora, Vikrant Arora, Sant Lal Arora, are the people who are running this JSR ENTERPRISES and making the people scams i think MTS Communication is also involved in this case, They are the thief and MTS is also thief

Please help us they taken 2,00.000 INR from us for the dealership and when we demand from them for our money they start fighting with us

Please Indian Police help us

RESPECTED SIR
MY NAME IS TONY & MY MTS NUMBER IS [protected]
I HAVE TRIED TO ACTIVATED A CALLER TUNE. ON 27/4/2011 BUT SONG WAS NOT ACTIVATED AFTER 6 HRS AFTER DEDUCTING BALANCE.AGAIN I CALLED TO THE CC. EXICUTIVE TOLD ME TO WAIT UP TO 4 HRS AFTER DISCONNECTING THE CALL I GOT AN SMS FROM THE CC REGARDING THAT CALLER TUNE SERVICE HAS BEEN DEACTIVATED. I DIDN'T GIVE ANY REQUEST TO DEACTIVATE.ALL CC AGENTS DISCONNECTED MY CALL FROM [protected] ALSO PUT ME ON HOLD UPTO 27.34SECS.I SPOKE TO ANAND,SUSHILKUMAR,MALATHY,KISHOR AND JAFFAR.THEY ARE NOT GIVING INFORMATION AND ANGERING ON ME,SO I REQUEST YOU TO DO THE NEEDFULY TO ME.


TONYMONVS [protected]
[protected]@gmail.com

sir
when taking mts internet data card they say that the speed will be the same throughout the whole month (as subscribed). they say it even after specifically being asked about this issue and when they install the connection and customer start using it they reduce the speed drastically after the usage of 12 GB.

i took the connection of 999 plan (unlimited plan)

Its not only me lot of my friends were cheated (trapped) like this, so it cannot be a mistake. its obviously their company policy to tell customers that there wont be reduction in speed after some usage but they reduce the speed after the usage.

If this is their policy they should say it clearly to the customer when taking connection, but here they lie to customer even after being asked about this topic. its is pure case of cheating

please do something about it so that no more people are cheated this way.

thank you

Sir,

I have a mobile connection with MTS mobile service provider with connection number as [protected]. The company is charged me approx rs.50 in one month for some value added service called "Cricket pack".
I have been requesting the their customer service to kindly stop the same service immediately. But they have always been misleading me with different options to stop the service. All those options have never worked. I have been trying to register the complain, but they are not ready to register the complain also.

They are not ready to provide any alternative solution for the last one month. This shows their malicious intention towards customer account to be charged indiscriminately. Since they are not registering complain also, I am not able to report the matter to higher authorities.

Please do the needful so that action can be taken against these companies and the customer service cell.

regards,
Tanushree Narain

I have purchased a MTS data card on 19/01/2011 from oracle communication fariapukur shyambazar.The person had recharged me a coupen of Rs700/- and told me that the validity for the coupen is 6 months.In coupen itself it os been printed 6 months validity.But just after 2 months the recharged card got expired.I complain about this to the cocerned person.But he just avoided me and told me that the card is on use from October 2010.But thing is that i purchased the card on 19 th January 2011 i.e nearly after 3 months after that .It had clearly suggested that the day i recharge the card is the day the validity starts.How can the validity start without the coupen being used.I have asked the person regarding this ,but he just avioded me.Secondly i had an offer of a REEBOK shoe from this data card.I have conformation mail from the company.Now they are telling me that i will not get the shoe,without any reasons.Please HELP ME.

name of the shop: ORACLE COMMUNICATIONS MTS BRANDED STORE
address: 182A,A.P.C.ROAD KOLKATA-700004
mobile: [protected]
email: [protected]@gmail.com

My mobile no is [protected] and using this service from the beginning of MTS. The condition of network is very poor here. Only one or two among 6 bars can be seen. Sometimes no network remains for one day or more. Then the Battery goes down quickly and the phone gets hotter. Every customer here Suffers the same and compelled to cancel the service. I expect a better network. That's all>

Today i tried to recharge my MTS prepaid mobile with a value of Rs 500/-. while doing so the amount got debited from my HDFC bank account but on my mobile no recharge made.

Mobile no for which the recharge amount made is [protected]

The transaction details are as below.

Narration: CCA11DBIL513-Avenues India Ltd
Ref No:[protected]
Date:[protected]
Value: 500

Sir,
I've purchased a MTS broadbandMDN No. [protected] on 17 Feb 11. Till date the same has not been activated by the Co. On inquiry, the seller is denying to take the responsibility and advising me to contact the customer care. The customer care is telling me to contact the seller since the same is not yet registered. Further, I've submitted photo and address proof twice to the seller. I am feeling as being cheated by the seller and the MTS itself.
Would you please help me to sort out this problem?

Hi All
I am using MTS mblaze datacard they are selling it to consumers on false promises. well problem I am facing are
1> Low signal: when i purchsed datacard retaler said that signal are having all over india and you will get good speed. but i never find it max speed i am getting is only 500kbps and generally its 100-200 kbps. ans there is only 3 signal bars instead of 5. that show poor signals.

2> I had done online recharge of Rs. 999 on 9th April and it was not successful. and message came on screen was " your recharges is not successful. you amount will be refunded within 2 days" today is 14th April but i haven't got my amount yet.

3> when i purchased datacard retailer said that you will get free rebook shoe as gift. but even after 5 month of purchasing I haven't got my shoe.


I had complained on MTS customer care regarding these issues on phone as well as via emails. but didn't got any solution. I am also attaching some screen shots of signal bars and speed test. check yourself. and if you are thinking to buy mts. than plz stay away from it. try something else.

My name is kiran patil and I stay in wakad.

I purchased MTS MBlaze from Sai electronics kalewadi ([protected]) through agent Mr. Anand Kate ([protected]) . For 10 days the device was working fine and then suddenly one day it started malfunctions merely in 12 days. The problem was in connecter.
I contacted MTS service center in Pimpri . which is Galaxy services shagun chowk Pimpri Phone [protected] and Manager Mr Raj told me that MTS connectors are not in stock and need to wait for 15 days. Today (12 Mar) I called again and he told that he had no idea when MTS connectors will be available.

I fell like I have got cheated for 2500 Rs from all those mentioned above and MTS company. They know that their is Fault in MTS device and still they sold that to me.

My hard earned 2500 Rs are really wasted.

MTS Blaze is fraud comapny and I would suggest to you not to take this at any cost . you will loose all your money and time also. I am also filing a case against all of above in consumer court and teach them a lesson.

I will surely take back my 2500 Rs from those cheap players mentioned above.

Thanks.
Kiran

My two young boys and husband ordered magazines from a young girl that came to our door claiming to be selling magazines to raise money for a trip to better her education. My kid paid with cash that they had earned from their last report card. It's been over 3 moths and my kids still have NOT received their magazines. Receipt# M103436

Signed,
Angry Parent

today 10/04/2011, Sunday now 9 Pm. I recharged my MBLAZE (No - [protected]) just 1 & 1/2 hrs before for INR 295 (10 GB free for night from 11pm to 6am for 30 days vality) and INR 198 (250 MB free for all day& night for 30days validity) as shown in this link http://www.mtsindia.in/Kolkata/netonthego.html
Looks like :

Mblazer 295 295 10 GB*** 30 Re. 0.50/MB

in condition apply column it shows like this:

* 10 PM - 7 AM
**Weekend timing - Friday 10PM till Monday 7AM
***Night timing - 11PM - 6AM
#Subscriber showing zero activity (recharge, voice, SMS, VAS, data) for 180 days will be temporarily deactivated
# Extra usage charges apply within 30 days of bundle validity
* 10 PM - 7 AM
• Usage charge of Rs.2/MB apply post validity period
• Available on e-recharge and web recharge

Now when i am started downloading my balance reducing from 10GB (night Amount) but its 9:13pm only.

The Customer Care executive "Niraj" said it is now within weekend timing.
He also added it "this is a silly mistake, we will change the Web Page immediately" is this a new way of cheating. i dont know what is that.

From last two months there is a a big tower problem in our area and i have contacted with customer cate many a time but no action was taken by them and there are atleast 20 connection in my home and all are having the same problem and there is No Service bar in the mobile.

Please try to solve the problem as early as possible anf my area is:
Raniganj, west bengal dist- burdwan. Pin-713347

Contact No.- [protected], [protected]

Plz try to solve as early as possible

DEAR SIR,
MY NAME IS DHIRENDRA SINGH I HAVE PURCHASED A MTS DATA CARD NO.[protected] ON 30/10/10 BY DEPOSITING MY BROTHER(KUNDAN SINGH) DOCUMENTS AS A DRIVING LICENCE.
AFTER 15DAYS THE MTS HAS REMOVE THE CONNECTION WITH OUT ANY NOTICFICATION.
WHEN I ASK REASON FOR REMOVING MY CONNECTION THEY HAVE NO SATISFACTORY ANSWER. I HAVE BEING HARASSING FOR WHOLE MONTH AFTER THAT THEY TOLD ME YOUR VERIFICATION WAS NEGATIVE SO I SAID THEM NO PROBLEM YOU REVERIFY AGAIN ACTIVE MY CONNECTION.
THEY SAID THAT WE CAN'T DO THAT YOUR CONNECTION IS PERMANT REMOVED.
PLS HELP ME .MTS CHEATS PEOPLE BY GIVIEN WRONG INFORMATION.I HAVE WASTED MY MONEY.

THANKING YOU
DHIRENDRA SINGH
KUNDAN SINGH

Sir/Madam,
I have purchased a mblaze data card [protected] in November 2010 with a Reebok shoe offer, as per MTS conditions I have to receive shoes within ten working days , but I have still not received it and its going to near a 5 months,
Regarding this I have spoken to MTS customer care more than 30 times losing my valuable money, customer care responds very bad and not giving solution for this.

Dinesh T
Data card number: [protected]
Cell number: [protected]

Dear Sir/Mam

My complaint is regarding barred of outgoing call against my mobile number [protected]. I made complaint on 18 March-2011 at customer care against complaint number Mar-5340 Mr Rishi the eecutive told me that recharge the number I recharge the number wit Rs. 50 but outgoing call still barred after again talk with Mr. Sunil, he said that I have to recharge with 200 Rs. But this type of information never told by Mr Rishi. And he given the time of 6 hours for open the barred calls on 19 March-2011 now today is 22 March-2011 my outgoing still barred. In today morning call at service center Mr Jagdeep was there and he also given the time of 6 hours.

The whole scenario has proved that how MTS Company Making Fool to Customers.

If any one of the staff have little bit of shame, must open my barring calls.

Sukhwinder Singh

Placed order for educational books for grandchildren, they were never received. The order number: M116476 for Books #763, 794 and 751. Date of sale 12-30-10.
Items were to be sent to 8220 Halbrook Ter. Riverside, CA. 92509. Purchased by Lydia A. Gulley 2850 Aztec Dr. Riverside, Ca. 92509. Have gone on the MTS Circulation LLC website to report. Website not operating, cannot get response and there is no phone no. to call. Can you help?

My mobile no.[protected], is a CD MA. now i want to port my no, when sent to 1900 immediately i received an sms saying PORT.1-Failed: Number is not Active. and i informed this to the Customer service of MTS, they registered complaint and gave a complaint number :MAR/1305. I received a call from them and they said there is no problem with their side. and sent me and sms saying the registered complaint has been solved. now the same problem is there i cannot port my number.