MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

I opted for switching from MTS to Airtel. In this regard I got the porting code on 9/10/11 and applied to airtel retailer on 10/10/2011. Till now (18/10/11) MTS has not deactivated my no with MTS . They called me up thrice and I made it clear that I am no longer willing to take their service. Still they are holding my no and I cant go to Airtel with the same no as long as they choose to do so.



Manas Layek

Kolkata

Phone no: [protected]

Porting code:YK273275

some girl came to our door selling magazine subscriptions. My husband payed 63.00 in cash for 3years of "Shape" magazine. When I got home I was furious and cxled the subscription by having my husband sign the back of the receipt and sending thru the post office back to Mts Circulation. They sent me a letter and said I need a copy of the cxld check. The receipt says it was paid in cash. How do I get my money back from this scam.........

Dear Sir/Madam

Greetings!

This is to inform you that I have a connection of MTS Broadband under the name of Vikas Sharma and the connection number is [protected]..I have been informed by the executive who have provided me the modem and connection that my connection is discontinued because of the wrong varification.

But; the truth is that; no one called me up for varication; more over no one reach at my home; I have given all the documents and address proof; but it was shock to know that they are saying that I have not meet at home; I have requested them to reach at my home and meet me immediately; but their way of behavior is so disgusting and their is no solution from their side.

In fact I have got a great mental harashment due to their poor service; I can not able to sending all my official mails for which I am facing a great finacial loss also.

You are requested to look into the matter personally and do the needful; so that no other cunsumer will be cheated by those frauds.

Thanks & Regards!

Vikas Sharma
Opp.Agrsen Bhawan
Rajsthan Bank Street
Madanganj-Kishangarh-305801
Mob:[protected]/[protected]

Distt_Ajmer

Dear sir,

I Had purchased an MTS data card in vijayanagar area of bangalore on 10/07/2011.While purchasing the vendor had assured me speed o[censored]pto 3.1Mbps and on an average i will get atleast 1 to 1.5Mbps speed.but when i started using i realised that the speed was just 80-120Kbps.When i complained to the MTS service section they said that there is no tower near my place and the problem will be rectified in 20 working days,but after 20 days they said they needed even 20 days more and asked me to recharge saying that i will be compensated but till now nothing has happened and i feel cheated to a big extent even though their manager had personally said that my problem would be solved.Now i have no use for the data card i purchased at the cost of 1800rs.If i try to contact them they say the problem is solved.To make matters worse MTS has launched a recent advertisement drive saying that they are No.1,this is absolute cheating as the people who go for new data cards will face the problem.I kindly request u to penalise MTS in such a way that they should never make a false claim ever.

Respected sir,

i, mustaqeem mohammed shaikh staying in (3, jaihind rahiwasi sewa sangh irla bridge hanuman nagar s.v.roads andheri west mumbai 400058.)
wants to inform you inform you that i am very heart by one of the the mobile recharge retailer today i.e 09/10/2011. i was gone to to the mobile recherge shop for recharge my MTS mobile with Rs.100. when i told him to recharge my MTS card he told me "wait" after this few people was came to same place and asked for the mobile recharge and he has been rechrge them immidiatly. so i am told him that "i am came here first so why you dont recharging my mobile. after this he told me that he cannot rechrge my MTS card. and he has been abuse me a lot when iwas prevent him to stop abusing me then apart from him some other peole also abuse me with very salng language one of the Boy in those people try to hit me. so please suggest me what sould i do ? .sir, this have painfull request to you that cancel the shop's liecence of those people. i don't know the exact name of the shop but i can tell you the locality of this shop. shane tipu sultan road near Shiv prasad hotel, juhu gully andheri west mumbai 400058. please do the needfull as early as possible please contact me when you wants to find that shop. contact number : [protected]

thank you

Dear Sir,


I am using MTS Mblaze with No [protected].

On[protected], I recharged the same but after recharge it could not be activated. I called Customer Care and only then I came to know that it was wrongly recharged on the number [protected] which the company's own number.

The executive verified the mistake and asked me to recharge the same again and the money (Rs 999/-) will be refunded to my bank account within 10 working days.

I did the same. But I didnot receive the refund dispite of more then 20 calls, email (Scan copy of receipt and bank statement)

At last I made a complaint again on[protected], and the excutive assured me that it will be done within 8 hours.

Today, on[protected], I received a call from the technical department (No [protected]). The gentleman straightway declared that this was my mistake and not of MTS company.

I AM REALLY SHOCKED WITH THE BEHAVIOUR !

Regards,

Hari Malhotra
mob. [protected]

Dear sir
without any prior notice the service provider is disconnecting our connection
Provider is MTS we are using pulse on 1,500 pm plan
we have two connection, because of their proposal we have disconnected all our other connection.
+91 [protected]
+91 [protected]
now we are not able to make any calls or keep in touch with our loved ones now what shall we do and how shall we proceed?
Advice

As a bought MTS data car on 8.09.2011 in gundy, chennai post paid office marketing executive Mr.Sudhakar, by submitting right proof, with in 4 days it has been deactivated after that i inform to Mr.Sudhakar but didn't give any response to me. even though i submit by right proof to Mr.Sudhakar. past three weeks i try to his no, but did't him any proper solution till now. so please try it is my valuable request that leave activate my MTS data card. thanking you.

Sir



I have purchased one MTS Data Card on 07.09.2011 from Pinzpc shop as per attached details but after 10 days is it not working after that I called customer care they told that my Kit has blocked by the customer care due to documents not yet received I have already handover all the documents to the shop keeper then again yesterday(Sunday) again I have submitted all the documents to the shopkeeper but till today it is not working it is my humble request if it is clear within two hours then I will be oblige to you but if it not just I am going to consumer forum to deal the matter because it is not my fault to stop it is the problem of the shop keeper and the MTS company so this my request I have attached my details.



Regards



Nirmalya Goswami



[protected]

My worst experience began with MTS when I firstly activated MTS PULSE 1500 mobile connection July 2011. After making a request to activate it very first day itself I realized it’s having Battery Backup problem and too costly failure model as compared to the other branded CDMA EVDO mobile phones in the market. So, I wanted to deactivate it. But the MTS sales manager saying there is no option to deactivate. Their having my cheque leaf and ECS Confirmation copy so that their forcing me to use mobile phone. There are so many peoples observed the same problem and their also posted to the web forum. MTS Pulse Battery talk time was only 2 to 2.30 hours only. Per day I use to charge 3 to 4 times charging time is also more than 3 hours. Then I called customer care to deactivate CUSTOMER CARE IS NOT RESPONSIBLE FOR THIS AND THEY WILL NOT TAKE ANY COMPLAINT ON THIS ISSUE. My bad Experiences with MTS underlines:

1) I have repeatedly escalated the above issue with MTS, but yet to resolve the problem or they are not even responding
2) Now I would like to cancel the service, but they are forcefully asking me to continue in using the service.

3) MTS CUSTOMER CARE IS CLEVER, EDUCATED, INTELLIGENT SO THAT THEY WILL NOT EVEN ANSWER ALSO.

4) Sale Manager promised at the time of delivery the handset purchase bill and one year contract copy will give to customer within week time. But after full 2 months I have nothing received from MTS.

I was so disappointed the MTS PULSE Mobile Phone. Since the time I have bought I was facing the battery backup problem. Battery is so terrible it was hardly 2 to 2.30 hours talk time maximum. USB charger won’t work at all it take more then 4 hour to charge from USB, Processor is so low speed. But the sales peoples saying 4 hours talk time totally wrong. Battery backup is not supporting to use handset features in proper manner. I was escalated to the sales manager and Customer Care on time. But the result was very bad experience very worst Customer Care service. MTS sales peoples initially talking with agreement copy will provided to customer by signed both the parties but they don’t give agreement copy. Purchase Invoice of MTS Pulse not provided. Service aspects were not in HTC service Center. Actually I was totally disappointed the MTS HTC pulse Phone. Please anybody having the same problem plz. Call me. My phone is [protected]. I am hardly trying to come out of the issue. But the MTS is forcing me to use the phone. What to do? How to pay monthly bill without using the phone. At present my phone was MTS HTC Pulse service centre.

i have purchase a MTS M Browse Data card on[protected]. it worked for 10 days then it was gone, out of service for 5 days.. i have got that issue that my ID has rejected then i have submitted new ID then it was accepted , now before 4 days it again Our of service.

And i have recharged for 3 Month Unlimited Internet Access.

Now in this month i have submitted my ID 2 Times.

If Company not able to manage large Consumer please . don't sell their products.

and i have talked many times to Our Local MTS Distributor.

I HAD GIVEN REQUEST FOR PORT OUT IN MTS ON 07/09/2011.BUT STILL NOW MY PORT OUT IS NOT DONE.I HAD CALLED ON CUSTOMER CARE BUT SENIOR EXECUTIVE ASHA AND PUSPHLATA TOLD ME THAT WE HAD FORWADED YOUR REQUEST TO CONCERN DEPARTMENT AND HIGHER AUTHORITIES AND SAME U WIL GET CAL BACK.ONCE I GOT CAL BACK FROM MNP DEPT BUT SAME RESULT THAT YOUR PORT OUT WILL BE DONE.MINE CASE IS CRITICAL.I M ALREADY PORT IN RELAINCE POSTPAID BUT SAME TIME I GOT PORT IN MTS ALSO.BT MY CHOICE IS RELIANCE POSTPAID AS I DONT USE USE PREPAID.MY NO.[protected] IS PORTED IN RELIANCE AS WELL AS IN MTS.I GET ALL INCOMING CALLS IN MTS WHERE AS OUTGOING IN BOTH OPERATOR IS WORKING.SO I TOLD MY PROBLEM IN MTS BUT STIL NOT SOLVED AND PORT OUT NOT DONE.I WANT ALL MY INCOMING CALLS AS WELL AS OUTGOING CALLS IN RELIANCE AS I DONT WANT MTS.

Dear Sir/Madam,

my MTS mobile number [protected] h. jisme 16 september ko 20 rupees ka balance cut gaya hai . maine customer care ko 18 september ko complaint ki to usne complaint nahi banai ki 24 hours tak hi complaint bana sakte hai . maine mere number par DND start karwa rakhi hai . phir bhi company ke sms or call aate hai. DND start 18 august ko karai thi . maine 1 september ko call karke kaha ki sir maine DND le rakhi phir bhi call or sms aa rahe isse koi service activate hui to mera balance kat jayega to mujhe kaha gaya ki sir aesa nahi hoga hoga to aapka balance vapis mil jayega wo hamara falut hoga lekin uske bad balance kat liya or ab yah kah kar ki 24 hours me hi complaint likhwani chahiye thi kah kar complaint nahi bana rahe hai. yeh service nahi to mere dwara lagai gai hai or nahi company ka koi call or sms aaya hai . mere paas DND chalu hone ke bad aaye company ke call or sms ki details hai . kaya to mera balance vapis de kar DND ko puran rup se lagu karo nahi to mazbhoran mujhe consumer court me complaint karni padegi. .



pahle kata balance ki complaint to 15 din bad solve hui thi . ab phir balance kat liya iska kaya hoga.



18 september ko kiye gaye call jin hone complaint banane se mana kar diya.



1. - DHEERAJ KUMAR - 8:49 AM

2. - RAJ - 8:55 AM

3. - UDHAY - 9:03 AM





MY NAME - YADRAM YADAV

MOB. NO. - [protected]



please resolve my complaint .

Dear sir/madam,
i have taken an MTS poatpaid connection on 25th of june from an agent with full payment of RS.2100/-. But till date i.e 17th of september the connection is not activated. we have made 1000s of phone calls to the agent but the person either do not pick up the call or when pick up always says that it will be activated in 2 or 3 days but its been around 3 months and it is not activated yet.

With such problem i had suffered a loss of around RS.25000/- of my tution coaching, as all my classes are satellite classes. This use of device for coaching was already intimated to that agent before buying the device.

I have also received a bill from the MTS regarding the connection, plan and usage, which i didnt used at all.

Sir/madam, it is my request to please take some strict action against the company and such agents, as i'm sure i'm going to fail in my exams, and also to this not happen with others.

DETAILS OF THE CONNECTION.
Connection Holder name: Ritesh kumar agarwal
Connection no: [protected]
Plan: MBLAZER ARP 6GB UNLIMITED
Agent Name : POL Roy & Mob no: [protected]
Manager's name of the issuing agent: Pranav & Mob No: [protected]

Regards
Ritesh Kumar Agarwal
Poddar Chhatra niwas
150 C R Avenue
Kolkata 700007
M: [protected]

Dear mam&sir,
i have MTS datacard (MBLAZE) prch deat 13Aug2011.. But use 15day's and My data card blocked
but ree submited to ID poor Retelar shope .. 12 Sep inform to call Center your Active .
but problem same .. today is rechar 999 but same problem sir .. I calling to Customer Care not Respon
I Hopeles to Customer Call Center
my problem very iusse ????????
Ranchi MTS service Very bad service

thanks&Rega
Kunal Gurung
#[protected]

MTS mobile connection ,although provided at lower call rates,but this company activates VAS on its own and deduct heavy charges .It is very difficult to chase company everytime ,because of scarcity of time.My connection [protected],I have made two complaints SEP/1077&3113 about unauthorise deduction of Rs25 but everytime i get reply that I will get refund in 24 hrs from 4 sept but still I did not get,Now company is saying go any where and complaint

REQUEST FOR INSTALLATION OF TOWER

I agree to inform you that a tower of idea mts aircel any one install on my house roof on its fourth floor & 700 sft area available at kanpur ,(U.P East)
If you want to install any tower than contact with me my contact.
Name: Devendra Kumar Shukla
Address: MIG 84, DABAULI WEST, kANPUR
Email ID:devendra.[protected]@gmail.com
Phone: [protected], [protected]

MTS speed is 3.1 mbps. but i am getting very low speed even for open the site it will take more time youtube and all not opening . what is the problem i dont know. try to make ur customers happy.this is my number [protected]
try to improve ur speed.please fix this problem ASAP.

[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Mon, Sep 12, 2011 at 3:07 AM
Subject: Fwd: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR AND BAD...........
To: "appellate.del" <appellate.[protected]@mtsindia.in>, "customercare.del" <customercare.[protected]@mtsindia.in>, "nodal.del" <nodal.[protected]@mtsindia.in>




[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Mon, Sep 12, 2011 at 3:05 AM
Subject: Fwd: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR AND BAD...........
To: "customercare.del" <customercare.[protected]@mtsindia.in>, "appellate.del" <appellate.[protected]@mtsindia.in>, "nodal.del" <nodal.[protected]@mtsindia.in>




[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Fri, Aug 26, 2011 at 3:53 AM
Subject: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR AND BAD...........
To: customercare.[protected]@mtsindia.in, nodal.[protected]@mtsindia.in, appellate.[protected]@mtsindia.in



[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Fri, Aug 26, 2011 at 4:02 AM
Subject: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR AND BAD...........
To: customercare.[protected]@mtsindia.in, appellate.[protected]@mtsindia.in, nodal.[protected]@mtsindia.in
Cc: [protected]@trai.gov.in


[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Sun, Aug 28, 2011 at 3:36 AM
Subject: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR AND BAD...........
To: [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in
Cc: customercare.[protected]@mtsindia.in, nodal.[protected]@mtsindia.in, appellate.[protected]@mtsindia.in

[protected] Forwarded message[protected]
From: chandan prasad <chandan.[protected]@gmail.com>
Date: Fri, 26 Aug 2011 03:53:50 +0530
Subject: MTS DATA CARDS SERVICE IS VERY PATHETIC AND VERY VERY POOR
AND BAD...........
To: customercare.[protected]@mtsindia.in, nodal.[protected]@mtsindia.in,
appellate.[protected]@mtsindia.in



HI,



I AM CHANDAN. MY DATA CARD NO. IS [protected]. I CALLED MANY TIMES ON CUSTOMER CARE . FOR MY REMAINING DATA INQUIRY AND I AM GETTING VERY POOR SPEED PROBLEM
EVERY TIME MY CALL GET CONNECTED. BUT NO ANY REPLY COME FROM YOUR END.
YOUR CUSTOMER CARE EXECUTIVE ARE SLEEPING ? YOUR COMPANY'S SERVICES ARE VERY BAD AND PATHETIC.

i had Already pay my bill on 9/9/11 rs 880........but sill my connection is deactivated...
through mass call net agency recept no, is 011948

CUSTOMER CARE CALL IS CHARGEABLE CALL. ITS TOTALLY WAISTE MY TIME AND MONEY.

YOUR COMPANY KNOWS WHAT IS CUSTOMER SERVICE AND CUSTOMER SATISFACTION ? OR YOU NEED TRAINING FOR THIS.

PZ CHECK MY CALL DETAILS.

26/8/2011 03:27 AM 1:25 SECONDS
26/8/2011 03: 25 AM 1:07 SECONDS
26/8/11 03:23 AM 1:24 SECONDS
26/8/2011 03:21 AM 02:21 SECONDS
11/9/11 02:30 am 10:00 minuts
12/9/11 02:35 am 01:14 secons
12/9/11 02:40 am 05:14 seconds

ITS TOTALLY WAISTE MY MONEY AND TIME .

I THINK U KNOW VERY WELL THE IMPORTANT OF THE TIMES AND MONEY......


I AM VERY DISAPPOINTING WITH YOUR SERVICES....

NOW I WANT TO RETURN YOUR DATA CARD AND I WANT TO TERMINATE THIS DATA CARD. PLEASE GIVE ME THE INFORMATION THE TERMINATION PROCESS.. PZ INFORM ME FIRST.
I CANT CONTACT IN YOUR CUSTOMER CARE AGAIN.

IF YOU ABLE THEN PZ GIVE ME THE INFORMATION. IF YOU ARE NOT ABLE TO GIVE ME THE PROPER INFORMATION. THEN PLEASE ARRANGE MY CALL BACK FROM YOUR FLOOR MANAGED OR HOD

i had Already pay my bill on 9/9/11 rs 880........but sill my connection is deactivated...
through mass call net agency recept no, is 011948


FROM CHANDAN PRASAD
DATA CARD NO. [protected]
CONTACT NO. [protected].