MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Most pathetic customer service I ever experienced in my life. Just a big brand and classy commercial’s but when it comes to reality the customer service term has been insulted.
Since 17 days I am trying to seek assistance for a so called high speed prepaid dongle from MTS and am being ignored. Even after multiple calls to their so called “customer service” dept and waiting for hours to speak to a supervisor who is always busy no matter what time of day it is my issue is not yet address.
I was sold a high speed (3.1 Mbps) MTS dongle by a sales person called “ Surya – [protected]” who came to my office and promised that MTS has started a new Tariff with its high speed dongle which includes up to 3.1 Mbps of Hi-speed internet with “Unlimited Download” without any reduction in speed to 1x.
Since I regularly keep mysel[censored]pdated about broadband tariff’s with different providers I am aware about the fair usage policy which all companies have due to which the broadband speed is reduced to 1x after certain amount of internet usage. With MTS after 12GB of internet usage with high speed the speed reduces to 1x (which is around 154kpbs).Hence I re-check the same with sales person Surya and he gave me false assurance time and again about this tariff having unlimited download without any effect on speed. Before deciding to switch to MTS I did check online for the same Tariff of 999/month and about their fair usage policy details which clearly mentioned that the speed would reduce after usage of 12GB.I did call the sales guy and informed him about the same who in turn informed me again that it’s a new tariff for corporates and the speed of internet will not reduce no matter how much data is downloaded. Since he was assuring me time and again about this I did believe his words and paid Rs.730+999 for the dongle and one month subscription. The service was immediately activated and on the first day I got the speed of 1.6Mbps at my place. I was quiet happy about the same since the speed was more than 1Mbps and it was portable. However after 2days of minimum usage the speed dropped to 100kbps which made me call the sales person and check the issue with him. After repeated calls he answered my phone and said he would revert after checking with his team. Even after 2 days when I did not get any response from him I tried calling customer support. After being in IVR for long time I reached a support specialist who did advise me that his Tech team will get in touch with me to check the issue.
Even after waiting for days when I did not get any call from MTS’s so called tech team I called them again and got the same answer to wait for another 2 days since the complaint has been registered. On the same call I was told that I have used 5GB of high-speed internet and I have around 7GB left. I was shocked to hear the same and advice the agent to reconfirm since I was so called sold a unlimited download plan. The agent reconfirmed that the plan is unlimited but the speed will reduce to 1x after 12GB usage. I then realized that the sales guy had just sold me this device to meet his targets by giving me false information even after reconfirming the same with him. I did request for a supervisor /manager to address this issue with him since customer were cheated by these sales team just to sell their products. However even after waiting for long time no supervisor was available to take my call and I was offered a called back within hours. After 2 days I did get a call from MTS who wanted to address my slow internet connection issue. I informed him about the sales person who sold me the dongle with false commitments and wanted a refund for the same. I was then transferred to a Manager (Girish) who conferenced the call with the same sales person Surya and made me speak to him. When I asked about the same he just denied about any such options and told me that he has sold many dongles but has never come across any such issues in past from any customer. Since the manager was also in the same 3 way conference I informed him that I need a refund and do not want to continue with a company with such service. I was offered a callback again from the sales team with regards to the refund. However like always no one bothered to call and I had to call again and explain the same story asking for a supervisor since no one actually knew what my issue was. I had to explain the entire story again to the supervisor whom I spoke and he was called “Prashant” .He gave me assurance and told me that the previously supervisor might not have escalated the issue properly hence the complaint is in progress .He again offered me a call back within next 4 hrs. Since I did not have any option other than waiting I opted for the same. Again to my agony no one bothered to call for 2 days. Today when I called them again I had to provide the same story again to the agent then again to a new supervisor who is called “Arvind” who like others offered a callback within 4 hours but no one has yet bothered to call me.
I have made one of the biggest mistake of my life by opting for MTS high-speed internet service. Which has only resulted in worst customer experience, Slowest possible internet speed in all area’s which I have tried and careless commitments from so called “Supervisor’s” who are hired to resolve customer’s issue.
I have been without internet for about 17days now. Thanks to the evil/cunning sales person “Surya” , That I had to disconnect my existing broadband service and opt for MTS. Nor Surya have bothered to receive my calls neither any one from MTS has tried to provide me a simple refund which every customer is entitled for if the service is not satisfactory.
MTS High-Speed Dongle Number :: [protected]
Place – Bangalore - India

i am a user of mts mblaze 3.1 mbps hi speed datacard. In the beginning of this month, i got a 999 recharge which gives me a so called unlimited usage plan ( actually 10 gb in high speed , and rest at 144 kbps), but since then i have been gettin very bad browsing speed , leave alone download speed.. files of size 700 kb take 10 MINUTES TO DOWNLOAD!! the max download speed i have experienced is 20 kbps. !!! i called up the customer care 10 days back , who made me install n uninstall blah blah, to no avail, but finally took down my complaint. i received a call from the mts office the next day, who claimed it to be a NETWORK UPGRADATION ISSUE (I received no prior message in this regard).. They assured me that the process will require one week, after which the problem will be resolved. I waited , even though they weren't going to provide me any reimbursement for my lost business.. its been more than a week now and no improvement in the situation. MTS IS NOT AT ALL VALUE FOR MONEY. !!!!

fraud mts,making irritation on billing details of mblaze prepaid.

I would like to address the issue which i have faced with MTS Mblaze USB internet service. When i had got the dongle for use of internet, i had been specifically told that there would be no charges for website viewing and checking of mails or chatting. I would only be charged on downloads, such as downloading files from the internet MP3, PDF's, etc. I had been told that MTS would charge 198Rs for 250MB of download and it would be valid till 1 month. The pamphlets and the brochers said the same, they had even promised a surfing speed of 3.1Mbps and i had got 16-23Kbps which was really pathetic. The broadband service wasn't good at all since there was intermittent disconnections as well. After charging the account with 198Rs the USB stopped working after 3 days, i was completely astonished, so i called up the customer care of MTS. To my surprise the lady on the phone said that i had used all my 250Mb and that's why its not connecting. THIS WAS RIDICULOUS. I hardly viewed websites for checking my mail, and asked for further explanation. I was then told that MTS even charges for viewing websites and it would be considered as downloading if i viewed websites. I was completely annoyed and asked for the manager to come on the phone. After a few minutes the manager came on the phone and he also re-iterated the same scenario, i argued with him since i am also a networking engineer and only when you actually download and save something from the internet it would be considered as downloads. The manager behaved rudely and kept interrupting me. I once again told him that if viewing websites was chargeable by his good for nothing company then why wasn't this been told earlier and moreover i also use BSNL's broadband and they have clearly stated that only when i download something i would be charged, same goes for TATA and Reliance.
I would like to end this topic by saying that MTS is simply making a fool of its consumers and trying to gain more money for its company by looting the customers. They have been practicing un-ethical methods and their service is completely LAME! I would really like this issue to be addressed, as many people have given their complaints on internet but not on the consumer court forum. Please contact me if further clarification is been required.

Shashi Shinde
Cell No:- [protected]

Respected Sir,
I , Tinku Biswas use a MTS data card for internet. But recently, I am informed that another MTS data card no is [protected], is also registered by my name, my address, and my personal mobile no.I am not using this specified number and I do not know who is the actual user of this number and how he/she get my doccuments for this purpose. Regarding this issue I have contacted with MTS customer care executive and MTS nodal officer many times. But they are very irresponsible. They do not take any action about this issue.
It is my humble request to you to take action regarding this problem.

Hi,
It's been one and half month since i have bought an MTS Mblaze connection. Since day one i have experience very slow speed in the connection. After first 2 weeks of slow surfing, the speed came down to 0 kbps. I could use only 3 GB of the 30GB unlimited plan. The worst part is that inspite of numerous complaints, no MTS executive has bothered to fix this problem.

Not just that they do not address your problem but are not at all polite while speaking you. It's been one and half months and i have received any redressal to my problem inspite of more than 50 phone calls in this duration.

Please do not trust the MTS Mblaze service. You will lose thousands and that will be the end of the story because of poor customer service.

I opted for MTS datacard MBLAZE 899 unlimited plan on 27/05/2011. From the start date i am not getting promised 3.1 Mbps. I got on average of 140 Kbps speed. On Tuesday(31/05/2011) i tried to connect the datacard. I got the error message as Server Not Responding. So i contacted the Customer Care, they informed me that my verfication was not completed, because of this they given only Rs.100/- as credit limit for one month, which i have used it for 3 days. If i want to continue the usage then i have pay Rs. 100/- more for one month.
So i contacted the Local Salse Executive Amrudhin contact number [protected] to get the details, but he is not even picking the call either. So i tried to contact the customer care, but they informed me that the service is not active. My MTS data card number [protected].

Can any one suggest me how to handle this situation. Did any one faced this sort of issues?

Hellow,
My name is Ruchi Jain.I had purchased an MTS DATA CARD which suppose to be give speed upto 3.1GB,But can you believe how much speed it's giving to me---5KBPS only
I made alot of complaints in CC but Ist they said their is an tower issue so that i am not getting proper bandwidth the problem will get resolve within 2 month but issue is still same after 6 month then they start saying that their is no issue from their side it will give only 148.something kbps speed only.When i fought badly they gave me Refund of 15GB.I asked them when i am not getting speed then how i'l be able to use it but they said they cann't do anything more.I used that data card to my friends system so that i could use that and keep doing complaints that its not working where i am living Then Mr.Rohit Prasad of MTS called me that he will take that data card from me and will refund my money but you know what it's was the another way from which they made me fool because He didn't come.I am still have same issue so i am not recharging it.Please help me to get solution in this case.
I will be highly thankful to you

My phone no. is-[protected]
Email [protected]@gmail.com

Hello,
This is with regards my mts account number[protected] with mobile number - [protected].

The device is deactived since feb 2011 due to non-payment of the billed amount. I want to bring to your notice that I received my february and march 2010 bill only in the month of may 2011 (on 5th may 2011 to be precise). Since deactivation I am trying to constantly get in touch with someone at the mts customer care, but the only resolution I get is that the team will forward me all the monthly bills asap. Also per the march 2011 bill, I am charged rs. 898 for a mblaze 898 plan activated by me (this was never done). When asked for a clarification on this the call center confirms that they will get back as soon as possible. My only request to them is to forward me my monthly bills which will help me to pay them. Also this inactivity has caused tremendous waste of my time and money given that I have not been able to use the service since the time I bought the connection.

Hope that this complaint helps me get a quick resolution.

Thanks
Sujit Jadhav

The website and the MTS representative in the MTS shop specify that users who need unlimited upload and download plans can purchase their Rs.999 recharge plan and get unlimited data access for 30 days but do not specify that there is a 12 GB download cap after which the internet speed is limited and reduced to 144 Kbps.

I have paid Rs. 2500 for the data card and the rechare all included and within one week all I get is 144 Kbps dial up speed instead of the promised 3.1 Mbps broadband speed.

I recharged to my MTS number for Internet card 999/- tilll now its not done but the amount is debited from account successfully..Transaction number Ref No. 75425311137150121802960 ACCELYST SOLUTION P LTD. pls tel me how can i get my money back...? Mobile:[protected]

Date 16/05/2011
ref no. 75425311137150121802960

ACCELYST SOLUTIONS-AVE
Rs. 1, 009.00(DR)

i was an agent in the bussiness.....i enjoyed the concept of going out in the comunitty and getting people to back me for a contest to get a trip anywhere out of the country and a thousand $$$ to get something positive with....i soon found out that the company was full of lies and we were basicly ripping people off...we were told to do what ever it takes to get points but in reality we were getting money for someone other than our selves...its basicly a sales based org. there is no trip and no cash award i have reached my point requirment and never got my trip.....the real truth about the magazine contest/crew is full of drugs sex and scandel everyone on the crew smokes pot and drinks they are money hungry back stabbers that will do anything for a quick buck...the main culpret behind it all is mark schumate out of Arizona...he has several crew three i belive that work under him...the crew mangers and mark need to be shut down go for him problem solved...basicly if you know our have known any one to come to your door dont back them...keep in mind the main(sponser) the one in charge is a sick man he has been known to tell girls the only way to keep there job is to perform sex with him...crazy huh...so if your kids tell you of a new job were they get to travel and win trips its all a lie i know for a fact i lived that lie for months...so speak up if simaler things have happened to you our people you know this needs to be done with before any more lives are affected.....

DEAR SIR,

MY NAME IS SALEEM, AND MY MOBILE NO. IS [protected]. I COME THRU MNP RELIANCE TO MTS YOUR NETWORK ON LAST 3 MONTH.
I AM FACING ONE HARD VERY MUST PROBLEM. I COMPLAINT MANY TIME ON YOUR CUSTOMER CARE SERVICE ON 155, BUT YOUR CUSTOMER CARE EXECUTIVE DIDN'T RESPONCED MY PROBLEM AND CUT THE PHONE
I AM GOING IN ROAMING AREA ON 15.5.2011 AND CALL ON 155 AT 09:00 P.M.INFORM BUT NO ANY RESPONCE REGARDING MY PROBLEM.
I AM GOING IN ROAMING AREA ON 19.5.2011 AND CALL ON 155 AT 08:23 P.M. BUT NO ANY RESPONCE REGARDING MY PROBLEM.
I AM GOING IN ROAMING AREA ON 20.5.2011 AND CALL ON 198 AT 01:45 P.M. BUT NO ANY RESPONCE REGARDING MY PROBLEM.
WHEN I IN ROAMING AREA IN BULANDSHAHAR AND CALL ON ANOTHER PERSON TO MOBILE NO [protected] AT 12.29 P.M. TO [protected] AND TALK TO MR BHUPENDER I CALL APPROXIMATE 12 MINUTS BUT MR BHUPENDER NO RESOLVE MY PROBLEM. AND MISBEHAVE ME.
I AM GO TO THE ROAMING AREA IN BULANDSHAHAR ON 21.5.2011 AND CALL ON 198 AT 08:12 P.M. AND CALL TO MR DEEPAK BUT NO COMPLAINT LODGE AND TALK TO MISGUIDE AND MISBEHAVE AND CUT THE PHONE.BUT NO ANY RESPONCE REGARDING MY PROBLEM.
.
PLEASE REGISTER THE CASE AND ENQUIRY AND TAKE ACTION THE ABOVE BOTH CUSTOMER EXECUTIVE BHOOPENDER AND DEEPAK AND TELL ME.
WHAT IS THIS?
SO PLEASE TELL ME
PLEASE SEND ME PORTABILTY CODE I M GOING TO BEST ANOTHER MOBILE SERVICE EXCEPT MTS.


SO RESOLVE MY ABOVE BOTH PROBLEM CAREFULLY.

My name is Guruprasad, I brought a Mblaze data with a confirmation from the customer care of MTS that I will get a speed more than 500kbps(minimum guarantee speed of 500kbps) in Rs 999 plan. But I am unable to use in broadband mode. The maximum speed that I am getting is 40 to 100kbps in Hybrid and 1X mode, this is not fair. I want the resolution at the earliest or give my money back.MTS is the biggest cheating company.This is my 10th complaint.


Details.
ESN : DD135578
S/N : A[protected]D8
MDN : [protected]
Model : AC2746


My Place is" Maruthi Nagar, Gubbi, Gubbi Taluk, Tumkur District. Karnataka state. Pin: 572216"
The Error message that I am getting is " Unable to connect to the remote system".

My contact no : [protected].

Regards,
Guruprasad.

Dear Sir., I Have MTS CDMA Mobile : [protected], in which i dont have any other service rather than incoming & outgoing phone, but every now & then they use to deduct money from my balance & when we call them & ask them to pay us back they use to say that we have listen songs on their Jukebox serivice, wherelse i dont have any other services from them. I hope that you will help in this case & stop all such things happening in India. This is LOOT. Thank you & awaiting your response.

Sir,
I have a MTS Data card Model no.-AC2766. I was having a problem in watching MTS TV so as directed by customer care after several complaints i went to there service center in Lajpat Nagar. Firstly, The address Provided to me was wrong due to which i suffered harrasment , then as told by them i placed a demand for replacement of device, which when returned to me was not in proper condition and was not working. when i complained about this to customer care they told me to go to service center again and they are not providing any solution to me.
so, sir please take necessary steps to resolve my issue.
Yours faithfully,
Abhishek Tibrewal

I bought one new mblaze data card last month,from a MTS sales guy who came to my
company.while buying ,he told me that i will be getting corporate plan for mblaze.[Rs 299
- 1 GB , Rs 499 - 3 GB].

after buying he took almost 8 days to activate the service on my data card.For a first
month,he gave me a recharge of Rs 299- 1 GB.
I used it for 1 month and now i want to recharge it.but when i went to our local MTS
Center, they told me ,my plan is individual and not a corporate one.

I'm trying to call the person from whom i bought this.but his mobile is always switched off.I
called customer support , but they are not able to help on this issue.

I decided to file a complain to better business bureau. It says there that they need 6 complains to take action. I already filed mine so I encourage all of you who commented here to file your complain so they can investigate and put an end to this scam. The info below is from the better business bereau website.

MTSCirculation
Phone:[protected]
PO Box 82430, Phoenix , AZ 85071
http://www.mtscirc.com
Here is my story:

A 17/18 years old girl came to my door and sold me books. I ordered it from her because I was touched by her story, she also showed me photo IDs and I checked out the website while she is in the room and it looked very legitimate.
After a while I contacted MTS telling them that I have not recieved my products yet. The person who answered said that in my reciept it says within 120 days. I decided to wait since I thought it was my fault I did not read the fine print, After 120 days, its not yet here. I tried contacting them through email and no one answered. Tried to call the phone but it cannot recieve a message. I decided to file a complain to better business bureau. It says there that they need 6 complains to take action. I already filed mine so I encourage all of you who commented here to file your complain so theycan investigate and put an end to this scam.

I am customer of MTS of mobile no. [protected]. This is to inform you that this company had launched a life time power of rs 95/-. I had recharged it in this number last year for to be made life time validity i.e. 2018. But few days back a call of this company came in this number they told me that your validity expired so you have to recharge a power for validity. I had totally socked to know it and on that time I told them it’s not right because when I had recharged this you told me it will remain upto 2018 but they did refuse about it. I have totally disappointed by them for it. Sir I am telling you that it’s being totally wrong with me. So you are requested to please look into the matter and take necessary steps as soon as possible.

Tapas Majumder
[protected].

Hello every one,

Never and ever buy a MTS mobile or sim card the service provider has no responisbality of the existing customers, when we try to contact customer care the say the problem is solved,but again the same problem,See iam not able to get any incomming calls from past 5months but i can make out going calls and can recharge,i am fed up of calling customer care, when ever i give complaint on this , they answer pls change your number , See the kind of response they give my number is 91+[protected] i waited for 5 months to resolve the problem , i dont know wat to do now , but i dont want to loose the number.