[Resolved] Mts — Delay in activation and lack of response and assistance. | |||
Dear Sir/Ma’am, I logged into MTS official website on Friday to purchase a Data Card, and the directed me to another website ‘connectindia.in’. I got a call from them finished the procedure and It was delivered to me by evening, and I was told it'll get activated by next day and I will be getting a call from activation department. But that didn’t happen so and I tried calling ‘connectindia.in’ and they weren’t responding to my call. If I call from new number they would receive and tell concerned executive is not available, please call later. But later if I call from same number they wouldn’t respond. I then contacted MTS customer care twice on Saturday and I was told I’ll be getting call by night. Hence I waited, but none turned up at all. On Tuesday I myself called again and spoke to the supervisor and he had assured me he' would get back to me by p.m. but he didn’t. Again I called to customer care and they had no solution, I asked for connectindia.in’s contact number to which I was directed by MTS people to buy, but they don't have. I asked contact number of person in charge to activate, but they didn’t have his number too. On Wednesday morning I called up to Nodal Officer regarding the issue and I was told they would get back to me by p.m., but again it was falls assurance. On Saturday I had also mailed complaint to MTS customer care email id, to which I received a reply today after 5 days and that too asking me to approach Online site from where I purchased, but MTS people had introduced them to me. I somehow traced the delivery boy and collected number and finally got activated by yesterday night. I did myself but response from MTS was nil. Please help out and provide justice. I hope this matter is a complain able one. Thank You, Regards, Charan K R (NPD-Design, Mechanical) [protected][protected][protected] Avasarala Technologies Limited Sy.No. 60, K Choodahalli, Somanahalli Gate, 27th KM, Kanakapura Road, Bangalore - 560 082, INDIA Ph: +[protected]; Extn.: 228 Fax: +[protected] Mobile: [protected]. www.avasarala.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Hi Charan K R,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Hi Charan K R,
As per our records, the customer service team had contact you. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
As per our records, the customer service team had contact you. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
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Avasarala Technologies Ltd — omline activation
Sir..I got my internet banking kit from my branch 10 days before. But till now i am not able to login. It says "Invalid username and passowrd". when accessing Trouble login section.. Very poor service from SBI
Plz activate my online banking account.