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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — poor service,poor data rate

Address:Dharwad, Karnataka

mts promises 3.1 mbps,but gives only 3kbps. pathetic speed and customer care service,
no proper response.false claims of providing high speeds
smartly devised interface to show 3kbps as 300kbps. i confirmed the speed using a software named "networx"......
on contacting them they said to me "why do you need such high speed? if you need to watch videos then lower the resolution."
if mts is capable of solving my problem.....contact-[protected]......
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

MTS — POOR SERVICE

I have a broad band connection with MTS Mblaze No [protected]. From the day one it gives me frustration than any service, I was earlier using AIRCEL Pocket Internet which was giving much higher speed than what the Broad band of MTS gives us at Rs 798.00. majority of the time the sites will not open for hours and always comes as timed out. Yesterday too i recharge with Rs 798 which ideally should give 3.1 MBPS speed , it is giving 114 KBPS. This company is systematically looting the company and shame on these people who do not respond even after repeated calls. Now I want to change the SP and anybody please tell which is better broad band.
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I am Frustrated with this MTS company as they promise one thing and gives different. Shame on these people
Reply
Hi Ayaz kazi,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Reply
Hi Ayaz kazi,

As per our records, the customer service team had contacted you . We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India
Reply

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    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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