MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Dear customer care

Please provide service . your name is customer care but work is careless .
Trilling mail reply your side in writing { your complaints (JUN/3673, JUN/3751 and JUL/51) have been closed as issue has been resolved. }
But no visit no salutation why all complaint’s are closed your service is very poor .

Regard

Santosh Bhavsar

[protected]
From: MTS Customer Care [mailto:[protected]@MTSIndia.in]
Sent: Monday, July 07, 2014 9:52 AM
To: [protected]@gmail.com
Subject: RE: PROBLAME IN MTS DETA CARD

Dear Mr. Bhavsar,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Thu, 03rd July '2014 regarding MDN [protected] about your complaint, we would like to inform you that we have checked your account and found that your complaints (JUN/3673, JUN/3751 and JUL/51) have been closed as issue has been resolved.

Further if you are facing the speed issue, kindly shared the mentioned below details so that we may assist you in best possible way.

Contact Number:
Customer Name:
Signal Bar:
Speed on "Speedtest.net" (We would request you to manually select MTS India Server before starting speed test on www.speedtest.net site):
Area Pin Code:
Complete Address:
Checked on another system:
Checked at other Location:
Since/when issue occurred:
Slow speed trend (Whole day/Specific time)

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
Anand Dwivedi
MTS Customer Care
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 318654
The reference number for this e-mail is 318654.

From: [protected]@gmail.com
Sent: Thursday, July 03, 2014 08:00 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: RE: PROBLAME IN MTS DETA CARD
Dear sir

Please provide salutation other wise discontinue my service

We are all ready log complain but not result

Complain no 1:- jun/3673 no visit but complain close
2 :-jun/3751 no visit but complain close
3:- jul/51 but till date no visit no salutation

So do the need full

Regard

Santosh Bhavsar

[protected]

From: MTS Customer Care [mailto:[protected]@MTSIndia.in]
Sent: Monday, June 30, 2014 2:07 PM
To: [protected]@gmail.com
Subject: RE: PROBLAME IN MTS DETA CARD

Dear Mr. Bhavsar,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Sun, 29th June '2014 regarding MDN [protected] about speed issue, we request you to share the mentioned below details so that we may escalate the issue to the concerned team and resolve the issue at earliest. Kindly permit us an opportunity to resolve the concern and we assure you that we would deliver our best to you.

Contact Number:
Customer Name:
Signal Bar:
Speed on "Speedtest.net" (We would request you to manually select MTS India Server before starting speed test on www.speedtest.net site):
Area Pin Code:
Complete Address:
Checked on another system:
Checked at other Location:
Since/when issue occurred:
Slow speed trend (Whole day/Specific time)

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
Anand Dwivedi
MTS Customer Care
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
314701
The reference number for this e-mail is 314701.

From: [protected]@gmail.com
Sent: Sunday, June 29, 2014 09:13 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: RE: PROBLAME IN MTS DETA CARD
Dear service provider

Please send eng & resold problems . other wise please cancel my service


Regard

Santosh bhavsar

From: MTS Customer Care [mailto:[protected]@MTSIndia.in]
Sent: Sunday, June 29, 2014 2:28 PM
To: [protected]@gmail.com
Subject: RE: PROBLAME IN MTS DETA CARD

Dear Mr. Bhavsar,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Wed, 25th June '2014 regarding MDN [protected] about speed issue, we would request you to kindly follow the mentioned below steps to resolve your concern:

If you are using windows operating system and Internet Explorer browser of any version:
• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Delete Browsing History) will appear.
• Select all the option and click on “Delete” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your ComputerLaptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computerLaptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computerlaptop.

If you are using Windows operating system and Mozilla browser of any version:
• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Clear All History) will appear.
• Select all the option and click on “Clear Now” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your ComputerLaptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computerLaptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computerlaptop.

If you are using Windows operating system and Google Chrome browser of any version
• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Clear Browsing Data) will appear.
• Select all the option and click on “Clear Browsing Data” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your ComputerLaptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computerLaptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computerlaptop.

If you are using Windows Mac and Safari browser of any version
• Close all the programs which are running.
• Click on Application from Dock.
• Click on Safari.app.
• Click on Safari from Menu bar.
• Click on Empty Cache and then Empty.
• Click on Apple menu.
• Click on system preference and then security.
• Click on Firewall and Lock.
• Enter Admin User Name and Password and then click on OK button3.
• Click on Stop button.
• Now restart your ComputerLaptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computerLaptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computerlaptop.

If your concern still persists, feel free to write to us with the mentioned below details.
• Contact Number:
• Customer Name:
• Signal Bar:
• Speed on "Speedtest.net" (We would request you to manually select MTS India Server before starting speed test on www.speedtest.net site):
• Area Pin Code:
• Complete Address:
• Checked on another system:
• Checked at other Location:
• Since/when issue occurred:
• Slow speed trend (Whole day/Specific time)
Further to the wifi range, we request you to share the error you get during wifi connectivity so that we may assist you in best possible way.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
Anand Dwivedi
MTS Customer Care
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
310990
The reference number for this e-mail is 310990.

From: [protected]@gmail.com
Sent: Wednesday, June 25, 2014 02:01 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: PROBLAME IN MTS DETA CARD
DEAR SIR

PLZ RESOLD MY PROBLAMES

NET IS VERY SLOW

WI FI NO RANGE

MODEL NO:- EC315

MDN :- [protected]

REGARD

SANTOSH BHAVSAR

________________________________________

This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

________________________________________

This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

________________________________________

This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, om

I LIKE THIS MBLAZE ULTRA...
I HAVE AN REGUEST TO YOU ...
PLEASE GIVE ME SOME GOOD OFFER ...
PLEASE...
& THIS IS MY NO. [protected]

MTS Mblaze — Poor Speed

I am not satisfy with this MTS connection.

It was told to us that company provides more than 3 mbps speed, but actually we are not getting till 1.

My MTS connection speed is extremely poor....MDN no. [protected]

Hope you will take any action to resolve this running issue.

MTS told me 3.1 mbps. but i am getting speed only from 300 kbps to 500kbps. what is the problem i dont know. try to make ur customers happy.
try to improve ur speed

[protected]@gmail.com

I purchased MTS wifi dongle almost month and half back and what i have experienced the poorest service. MTS promise 2 mbps speed and what maximum speed i have got is 0.40 mbps. They are biggest thugs and they should be put behind bars.

Can u please reply.

BLR — Bill after disconnecting the connection

I was using bangalore airtel connection[protected] till january 2008. I have given request for canellation on 31th January 2008, after that I got bill of January, i.e from 02 Jan 2008 to 1st Feb. I have paid that amount also.

After one month I got a bill of February 2008 i.e from 02 February to 04 February. I don't know how come this happen after that I mailed to them and also called to customer care. Till now I didn't response and also I didn't get the deposit amount of Rs.300.

Hi,

We regret the inconvenience caused. Please specify your Name and Contact number so that we can contact you to resolve your issue.

Regards,
MTS Customer Service India

Name : Dinesh Kumar
Contact Number: [protected]

Hi,

No further updates on this. I really frustrated now and seems need to take some legal advice on this. This is horrible and giving me tension alot.

Hi,

I have got a bill and legal notice after one year of payment and proper cancellation of MTS Data Card. Our A/C No.[protected] and Mobile no [protected].

The complaint from the MTS is that we have not paid the bill and we did not cancel the service properly.

We do not accept this complaint as it is not true. We got the MTS internet usage data card on the month of September 2011, from Sangeetha mobiles, Ghandi Bazar, Bangalore, with a smart phone. They said that there is an offer as we can use unlimited internet using MTS datacard for one month. And the card was activated on 20th September 2011. We purchased the card from Mr. Anwar (MTS Rep - [protected]). This connection was bought in the name of R. Victor Arokia Raj for my brother R. John Various.

But we got a bill from MTS within 15 days from the activated date stating that we have to pay the amount. We called the customer care and enquired about this and they informed us that there is no offer as said to us by Mr. Anwar but only 200MB was free and the rest they have billed us. And hence we were also not satisfied with the service and planned to cancel the service. But in that one week we got continuous calls from the MTS customer service asking for the money. The bill amount was Rs. 332. Finally we paid the bill (Rs. 332) and cancelled the connection by giving the application to one of the MTS franchise in Bangalore (Address: Arham Hosteries, 3/6 Hari Mansion, Bull Temple Road, Opp. Uma theatre Road, Chamrajpet, Bangalore – 560018). We got a receipt also for the bill paid but did not get an acknowledgement for the cancellation since the person said that the form should go to the MTS corporate office and only they will send the confirmation mail to us. But we did not receive any kind of such mails. All these happened in the month of November 2011. Unfortunately we misplaced the bill somewhere as we thought everything was fine since it happened a year ago. The next month we got a call again from The MTS customer service telling that they got neither the application nor the payment. So I went again to the franchise asking them for the same. They said that the computer had some problem and they could not send it before and they promised they will send it by that week. From then onwards we dint get even a single call from MTS. So we thought it is all over.

Now suddenly after one year we have got a Legal notice from MTS stating that we have to pay the bill amount of Rs.3180 within 7 days by cash or cheque. Again we went to the same franchise where we cancelled the service to get a proof. But the franchise is on leave for 10 days so we couldn’t prove it.

WE got this letter on 13th November 2012. So we sent a reply to the advocate naming Ranvir Vats, Tis Hazari court, Delhi on 19th November 2012. We got a call today (22nd November 2012) from the advocate office for the payment. And we tried to explain whatever happened but they where not ready to listen and they disconnected the call.

Our question is we dint even get a single call from MTS for the past one year and how could they file a complaint on us stating that we have not paid the amount etc ( We got n number of calls from them in the 1st 15 days that we should pay Rs.332 and now not a single call).

Please suggest me a solution.

Hi

My name is Rajesh (Mumbai) i also face the same
My data card was disconnected on 15th Nov 2012 and I informed to MTS by emails & calls regarding the speed issue I m not interested and pls disconnect the services they did the same, but as sudden On Thursday[protected] @ 11:15 am I got a call from one advocate(Mr. Ranvir Vats) and he told MTS has sent you a legal notice regarding the bill payment and you need to come court in Delhi today by 11:30 am, if not then some legal officers will sending for to arrest you. Then, he told if I will do payment in 15 min through online payment, he will settle the issue out of the court. As a normal person, I just scared about these things and did an instant online payment to get rid from this issue. But, the payment which I made was extra payment for the completely false bill. I told the same thing to that person who called me and he just asked to contact MTS CC or raise a complain on consumer forum.

Please Suggest what action I should take in this situation.

MTS is probably one of the worst offenders among telecom companies in India. I wanted to file a lawsuit to them but I don't have time to. The surely need to do business as per the norms and policies of the country. They are the worst cheaters in India. I recommend to each and everyone that never go for MTS connections. I had to pay twice the bill first when I got rid of my connection and then they sent me the legal notice when I had already paid the bill.

Rajat

Mts is hell as looser I will drag them to consumer court I took advance rental plan 3 month advance payment and got disconnected in 2 and half month and now asking for 1700 bill and total usage of my net will not be more than 100 Mb becoz there is no connectivity of net on my area now i will file and there executive use abusive language like saale ther ko legal notice dunga ruk ru ab

Hi

2 day back I also get the same legal notice from some Ranvir Vats, I have tried calling them but no one picked the phone even company number provided there was wrong.

After having so many issue with MTS, suddenly after 6-7 months I received this letter, before that there was no communication from them.
I had the unlimited plan but never able to use it work slower then a 2 G phone...
Pathetic services by MTS
Very Big fake and Cheater company...
Not going to buy anything or suggest anything to anyone to buy from MTS...

The Biggest mistake of my life bought a MTS postpaid Mblaze MDN[protected] and ACC no[protected]. i used for 2 months and speed was like hell. then i stopped using they asked for bill. i gave them 1000/- and got full-final settlement letter from them. later they again called for bill payement then i told them my receipt number and letter replied they will not bother me, some months after one mam called and asked about bill payment same told her about receipt and letter, she was satisfied.then one day call came to me that we speaking from ITO policestation u havt paid ur bill of MTS and bla bla...
Now i m getting legal notice from Ranvir vats from tees hazari court that MTS has filed a case against you
this has been happening for two years
any one facing this for more than two years?

Hi All, ,

I am also getting similar call from this fake advocate Ranvir Vats in bills pending against Reliance communication.they called this company as RMS private company.they are calling me continously and pressurising me so that i pay the falls bill of reliance..

Please suggest what to do !!!

hi all,
same here with me...guys i m going for new mts connection again, as you all might be knowing that all calls, legal notice is same without any type of stamp, which states its all fake...and this time mts going to pay for the same

Hello Everyone,

Thank you for sharing all the details.

In spite of having speed problem, costly service, I used their services for almost for a year. I paid all the installments regularly.
And they have shown me their fake color now.

I got the same legal notice from Ranvir Vats stating that I have not paid the bill amount. I stopped using MTS since 23rd October. Still they have generated a bill for November month and they are claiming the amount of 2500.
I checked the address and phone numbers in the fake notice. Both information was completely fake. even Google didn't recognize. Instead of INDIA, it shows in united states. How much fake these people could be? Its out of limit. They are troubling us in various ways.
this is not a way to deal with any customer.
When they approached us for the connection, they were like, ready to do everything, they promised alot and at the end they made us suffer from worry and tensions.
I have a strong feeling that MTS is trying to threaten people and collect extra money from their customers. I would like to shout and announce that MTS are big cheaters.
I would request all not to buy any services from MTS. As this people should get punished for all these fake & illegal actions.
And if we get any such notices, we all should not pay out any amount. Instead of this we all together can take a legal action against Ranvir Vats and MTS, who are the creators and responsible for this illegal actions to threaten their customers.

I wish you all the very best and hopefully we will win against these fake people soon!

Warm Regards, Friendly Greetings to all, Have a nice day

The following texts are the content of what I have received from MTS yesterday, event after I requested them for disconnection (Cancellation) of service through email on 22nd June2014 and 30th July 2014.

Dear Vijayakumaran C

Under the instructions from our client M/s
Sistema Shyam TeleServices Ltd, (MTS INDIA) having their registered office at
MTS Towers, No.3, Amarapali Circle, VaishaliNagar, Jaipur - 302021, Rajasthan
and having their Tamilnadu circle office at AMBIT IT Park, 2nd Floor, No.32 A
& B, Industrial Estate, Ambattur, Chennai 600058.

We hereby issue the following Notice to
you

Our Client States that they are the
Service Provider for Mobile Telephone Services& Internet Datacard Services
and you have availed MTS services vide Number [protected] and your
Account No. is [protected]

1. Our
client states that as per their records you have an outstanding amount of Rs.1216/-
to the above cited MTS Account as on 1st Sep 2014

2. Our
client states that you have not shown any interest in settling the outstanding
dues payable to our client in an amicable manner.

Under these circumstances, our client
M/s.Sistema Shyam TeleServices Ltd., instructed us to call upon you by way of
this notice to pay the outstanding amount of Rs.1216/- within 7 Days
from the receipt of this notice, failing which our client will be constrained
to invoke appropriate legal action against you in order to recover the above
said outstanding amount from you with the cost and consequences arising
thereof.

Sd

Veera Advocate

Where Can I complaint about MTS?

I got frustated by such threatning calls, after my data card stoled i stopped the service by informing MTS call center now. they want me to submit the bill why should i submit the bill if i not used that data. Just now got a call that i have to present at Patiala court Delhi on 10 of january
if not they will issue a warrant against me.Please reply what should i do.

i am really fed up, MTS really disturb me. I there anything that i can do to MTS. Why should i pay the bill if i m did not use it.How can i apply to consumer court or anybody have any solution so they stop calling me. Is FIR against them is a solution ? Please do reply .

Yes i am also victim of MTS. My dongle is not working and its been more than two weeks not a single person has come to instead of my calling 5 times to their customer support. On the contrary other day a lady called in and asked to clear the bill of my MTS. when i told her my problem she was not interested. Their customer service agents are very pathetic.I have recorded all the calls to customer support. After reading all the fruad that they have been doing I am now going to keep all the back ups of calls and mails to them.

I got a legal notice today from MTS. I cancelled the connection(because of their worst service...i need to wait for 5 mints approximately to load www.google.com sometimes) after settling all the dues in one of their outlet. Moreover, i returned the device as per the outlet executive's request. Now I got a legal notice.

I determined to challenge them in court anyway.

Francis

Guys,

Don't worry about the legal complaints by MTS. This is fully fake. Just reply back via a letter to the sent address stating your authentic reason with the recent bills and final settlements. No need to pay again & again. Just leave it. They are not going to do any such legal action against you, since they won't have any proof against you to register the case. Also that is against the law. So no worries, just settle your final bill and keep the copy with you. Thanks.

My client also had faced the same issue.

Regards,
Kamal (Lawyer, Chennai)

I also got a similar notice.Now I paid the final remaining bill. Now do I need to worry about any further legal issues and do I need to send a reply to that notice ?

balance enquiry

on sending the request for my blance remaining i m not getting the responce at all i tried it for atleast 50 times but not even one single responce from that side

hi...i also in this QUE ...


Ranvir Vats
Advocate
Chamber No. K-126, Near Gate No.-2
Civil Wings, Tis Hazari Court, Delhi-110054
Legal Notice Attracting Various Provisions of the IPC.

To,
Tilakendra Nath Gauttam C/O Shambhu Dayal Sharma,
PRATAP NAGAR SECTOR NO 26 WARD NO 33 0 Sanganer Jaipur

Refrence No.:TRI/SEP-15/1303

Sir/Madam
Subject: Non-receipt of payments for the post-paid services to [protected] of M/s. Sistema Shyam Teleservices Limited.

Ref: Bill with reference for the above mentioned services, Subscriber Account No.:[protected].

Under instructions from my client M/s. Sistema Shyam Teleservices Limited [SSTL], having its office and place of business at MTS Tower-3, Amrapali Circle, Vaishalinagar, Jaipur-302021. I hereby issue this notice for demand with reference to your outstanding bill towards usage of post-paid services to MDN Number [protected].

That you had subscribed for the postpaid voice/data services being offered by SSTL in accordance with the Terms & Conditions set out in the customer acquisition form [CAF], which was duly signed for and acknowledged by you.
That in support of your credentials /verification you had furnished / attached along with the CAF, the photocopies of the requisites documents (viz. your Photo ID and Address Proof etc)
That the CAF clearly states that the terms and conditions for the services to be rendered by M/s. Sistema Shyam Teleservices Limited. The said CAF also provides the manner and the duration till which the SIM CARD/DONGLE was to be used by the person subscribing for the services of SSTL, and its return to its rightful owner (i.e. M/s. Sistema Shyam Teleservices Limited) in the eventuality of discontinuation of said services..
That the “SIM CARD/DONGLE” being provided to the subscriber is the property of M/s. Sistema Shyam Teleservices Limited and the same has to be used and utilized by the subscriber strictly in the manner stated in the CAF and only till such time the terms and conditions of the said CAF are being adhered to by the parties, . You had been entrusted with the SIM CARD/DONGLE by M/s. Sistema Shyam Teleservices Limited with express instructions that usage of the same to access the network of M/s. Sistema Shyam Teleservices Limited shall be done by you in accordance with the terms and conditions of the CAF. However, you have failed to return the same to SSTL. And retaining the same illegally and the same amounts to misappropriation of the same .
The bill, which duly and timely reached you, clearly stated a date of Payment in the bill statements. This was followed by verbal Communications / repeated requests for payment via tele-calling and SMS messages for the same. However till date we have not received any payment towards the discharge of your outstanding liability which amounts to Rs.1125 /-
Therefore, despite having availed and enjoyed the services promised and duly delivered by M/s. Sistema Shyam Teleservices Limited, you have dishonestly and fraudulently induced SSTL and thereby causing wrongful loss to SSTL and wrongful gain to yourself.
Please take notice that should the property (SIM CARD/DONGLE card) M/s. Sistema Shyam Teleservices Limited, given to you in good faith, for a specific purpose, not be returned along with the payments due and outstanding, within Three clear days from the receipt of this notice, SSTL shall be constrained to initiate/invoke all or any of the legal remedies available under law to recover the same ; in addition to the your prosecution under Sections 405, 406 and 420, of the Indian Penal Code read with Section 190/200 and 357 of the Code Of Criminal Procedure, before appropriate court . Furthermore, SSTL shall be at liberty to share the information regarding the unlawful retention of its SIM CARD/DONGLE and the default in payment on your part with other telecom operators or credit verification agencies.
Also Note that Physical Copy of this Notice wast Dispatched to your billing Address on 12-Sep-15 but disregarded by you.
However if you have made payments prior to receiving this notice, please ignore this notice and kindly furnish us the proof of payment to avoid further action.
To make your payment immediately, you can click the Pay Now Button provided below and you can choose from a variety of options like pay by Credit /Debit Card(MasterCard, Visa, Diners, Amex) or through Net Banking.
You are also liable to pay cost of legal proceedings.
For further clarification and /or assistance regarding your aforesaid outstanding please contact Mr. B. Singh On Contact No. +91-[protected], +91-[protected].
Date :24-Aug-16 Your's Truely,
Place :New Delhi Ranvir Vats
(Advocate)

C/o M/s. Sistema Shyam Teleservices Limited


Advocate: Irshad Ahmad
Chamber-G-311. Karkardooma Courts. New Delhi

Legal Notice under Section 403, 405, 406, read with Section 420 of the IPC.


Ref No. : HTC/5791 Date: 08th May, 2017

To,

Bhupendra Kumar Verma


E 623 Sgm Nagar Near Dude N Dolls School Nit Faridabad Faridabad 121001


Subject: Outstanding amount due and payable by you to Sistema Shyam Teleservices Limited under A/c No. [protected] and Mobile Number [protected].

Our Client:- Sistema Shyam Teleservices Limited A-194, Phase-I, Okhla Industrial Area, New Delhi–110020

Sir / Madam

Under instructions from and on behalf of our client above named, we address you as under: -

That our client have provided the data/internet/voice services at your (“Service”) request after receiving your duly completed customer application form (“CAF”).

As per the terms contained in the CAF, you are liable to pay the various dues, charges as are applicable for availing, retaining and using the said Service. As per the terms in the CAF, read with the monthly statements issued by our clients for said Service, our clients have regularly billed you. Despite our clients repeated requests and reminders from time to time, you have intentionally delayed and defaulted in making the payments.

By agreeing and accepting the terms and conditions of Service as well as of the CAF, you, inter alia, agreed to pay to our clients such dues and charges as detailed in the monthly statement/s of our clients. Further, you continue to remain liable for the late payments and such other charges as have been specified in the monthly statements issued by our client for the amount of such charges and fees not paid in time, up to the date of their payments. We state that a sum of Rs. 1553/- is due and recoverable from you as on date. And any other Query please connects on this number:-[protected]

We further state that, you have, despite regular requests and reminders of our clients failed and neglected to comply with the demands of our clients and clear the said dues as required.

Though our client would have been justified in taking criminal proceedings against you directly, in the interest of justice and to give you a fair opportunity, we hereby finally call upon you to carry out and comply with the requisition contained in this notice within 1 days of the date of this notice, failing which our client will have no alternative but to institute appropriate legal proceedings (civil and criminal) for the offences of cheating, fraud, misappropriation of funds, criminal breach of trust and conspiracy for recovery and strict punishment thereof entirely at your risk as to costs and consequences which please note.

This notice is sent to you without prejudice to my client’s other rights, claims, actions, interests and contentions or any action or police complaint already initiated or likely to be initiated against you under the aforesaid agreement.

Our Clients also call upon you to pay a sum of Rs.500/- being the legal cost incurred by our clients towards this notice.

Without prejudice, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact with Mr.Alok Kumar on +91 [protected].

This service provide doing same kind issue to me...

MTS not understating why there are losing existing customer,

MTS signal issue - Very less network coverage.
MTS data Plan - No good plan
MTS data plan - still roaming charge applicable on few states.
MTS internet Speed - worst speed...

very bad experience with MTS for me.. recommended not to go with MTS...

I want to deactivate my MTS Mblaze postpaid wifi dongle connection as It's not working after migrating to RCOM from 1st November 2017. I have cleared all the bills till October 2017 and hence please proceed with cancelling the connection. Do not send me any more bills. From 1st November 2017 I am not getting any network and any service from MTS/RCOM dongle. I will not pay any more bill for this. Please stop this connection and stop sending bills immediately.

Account number: [protected]
MTS number: [protected]

PS: I have tried calling the customer care of RCOM and MTS both and mailed multiple times in their mail ids, seems like nothing is working. I started dropping mails for deactivation of my account from starting of November month, but no reply from their side. Still I have received bill for November month 2017, after no service provided.

Please consider this mail as confirmation from my side to deactivate my MTS/RCOM postpaid connection on the mentioned number and please stop sending bills every month.

Thanks,
Sudipta Biswas
Kolkata

Hi Sanjay,
We regret the inconvenience caused. Thank you for providing the details.
We will ensure that our customer support team will contact you.

Regards

MTS Customer Service India

Hi Sujain,
We regret the inconvenience caused. Please specify your Contact number
so that we can contact you to resolve your issue.

Regards

MTS Customer Service India

Hi Kuldeep,
We regret the inconvenience caused. Thank you for providing the details.
We will ensure that our customer support team will contact you.

Regards

MTS Customer Service India

We regret the inconvenience caused. Please specify your Contact number
so that we can contact you to resolve your issue.

Regards

MTS Customer Service India

Hi Pal,
We value your concern. To assist you effectively, we would need your
Contact number to discuss the concern and provide a resolution.

Regards

MTS Customer Service India

I purchased a new mts mblaze connection with 10 gb, also with carry forward facility... but after one month when i recharged with it with 348 rs, its only showing 2 gb but 6gb was remaining of mine.

Respected sir,
i cant able to check my balance... after clicking my balance tab... help me out...

are you making fun of me? my no is [protected]. and since last five months i could not able to check my usage balance through your what you call it "check my balance" option. i wanted to contact your customer care through[protected], but there was no response. i tried your toll free no [protected] but the phone was switched off. are you people making mockery of your customer. if so then let me know, i will take the other route. and if not then solve my problem.

Respected sir,
I purchased anew mts mblaze my no.is [protected]. I cant able to check my balance... after clicking my balance tab... help me out...

my mts no is [protected]
i currently have 5gb o[censored]nused data and it will expire today at 12pm
suppose i recharge will the 5gb be added to the recharge?

Hi Shahidali Sayyad,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Rajesh.N,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Ajay Kumar,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

HI,

Even I bought a datacard from connect india and the card was not working. they took the card but for me they returned the same faulty card with a promised that the card will be replaced, but after that I did not hear back from MTS. I have around 10 complaint tickets and email communications sent to the customer care. No action was taken by MTS, but they kept increasing the bill.

Infact I was promised a Bluetooth mouse by conncecindia which I did not receive.

Yesterday I also received a call from '[protected]' stating that this is a call from Delhi Tees hazari court and lawsuit of 35K is filed against me. then he gave me a lawyers number to talk to ([protected]). These people are saying that two notices have been sent, but I have not received even a single notice.

I am not able to understand how can anyone sue us for a service not provided.

Hi Sajjan Jindal,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

MTS number:[protected]
This should be sufficient for customer service to resolve the issue.
Below is the history of complaint tickets raised:

C[protected] - 17th feb - connectivity issue -- how closed?? -
C[protected] - offer related complaint - closed - C[protected] -
C[protected] - 18th feb - connectivity
C[protected] - waiver of bill.
C[protected] - 24th feb . connectivity issue -
Q[protected] - 26th feb .
C[protected]

All the tickets were closed without providing resolution. Moreover, customer care does not respond for a month even after sending emails. I have all the emails, if you are willing to resolve the issue contact me. Infact I have wasted my money on the device for which you should refund the device amount. The device does not work on my laptop.

Hi Sajjan Jindal,
We value your concern. To assist you effectively, we would need your
Contact number to discuss the concern and provide a resolution.

Regards

MTS Customer Service India

Hello...

Just went through your complaints.. There are similar complaints in different websites and forum like below... One of the complaints is mine...

http://www.grahakseva.com/complaints/85256/mts-deficient-service-and-inappropria...⇄

http://www.consumerforums.in/fraudulent-calls-and-contempt-of-tis-hazari-court

http://www.grahakseva.com/complaints/82769/mts-mblaze-fraudulent-claims

Please go through the links i provided. U will find MTS is a fraud company to loot money by calling us from those numbers... See that those Delhi numbers are MTS numbers too starting from 8459xxxxxx.

I am irritated with them like anything. I am planning action against them and with support o[censored] and other customers I want to blacken the face of MTS in media too. I am really pissed off with there service. Please go to police station and file an FIR against the numbers u got call. I am planning to do the same soon if my matters are not solved.

Hello...

Please check these links and u will understand how MTS is making money in fraud...

http://www.grahakseva.com/complaints/85256/mts-deficient-service-and-inappropria...⇄

billing-and-staffs-harassment

http://www.consumerforums.in/fraudulent-calls-and-contempt-of-tis-hazari-court

http://www.grahakseva.com/complaints/82769/mts-mblaze-fraudulent-claims

http://www.grahakseva.com/complaints/85677/mts-sent-legal-notice-after-cheating-...⇄

http://www.grahakseva.com/complaints/83943/mts-payment-issue-fake-bills

http://www.grahakseva.com/complaints/84034/against-mts-mblaze-data-card-speed-

service

i got a call from Atul sharma mathur and asking me to pay the amount or court would take action. he was asking me to pay in 1 hr and if there is any issue with bill court would refund in 48hrs. MTS is a fraud company. they promised 3G+ speed and what i got was 200kps.. when i asked why speed is slow they informed me in your area there is no indorr coverage.


Atul sharma mathur said he is from Tis Hazari court . MTS i m not going to pay money try someting better.

poor speed n site never works even for to pay bills

its very shame full...customer support worth not talking...even till applet ... site does not work even for payment of the bills...just to put surcharges...never go for there postpaid...its a trap

i am not satisfied mts curtmor care service. I contact 14aug2012 to 18aug2012 and registerd complain 2 times. But my problem not solved by mts c.care.

Hi Giriraj Jangid,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Giriraj Jangid,
As per our records, the customer service team had contacted you. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

Hi shahidali sayyad,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Tejas,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Sandeep,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India