MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

MTS — MTS give fake offers to sell internet connections

Hi,
I am Akash Sharma and i have purchased one MTS connection in the month of January 2011. MTS charged me 1777/- for Device as well as one month free internet usage and they had one offer of free Reebok shoes. which was supposed to be delivered in 45 days. its been more than 4 months and i have called more than 5 times to their customer care and still no response from them. they are still keep on lying that they will send this free shoe to my home but still no success. I seriously want that some sort of serious action should be there on MTS india services so that they should stop lying to customer for selling products. I am seriously going to stop using this service and will also tell people to not buy MTS ever again..................

Thanks,
Akash sharma
MTS number - [protected]

My suggestion to all the people who are reading this is not to take the services of MTS. If ever you face a problem and is not resolved within the time period provided initially by the customer care it should be immediately escalated to the nodal authority. If there is no further resolution of the complaint after the time period provided by the nodal authority it should be further escalated to appellate authority. Simply calling up customer care department or awaiting the responses will end your life.

MTS — Lawyer Notice

Hiii ,...
I got a legal notice to my address regarding bill payment of MTS MBlaze .I disconnected the mts one year back and i paid all the bills ...But now they sent a notice to pay Rs 1600 and a lawyer Notice ...What should i do ...Please give some suggestions.....

Dear Team,

I have reported performance issue with MTS data card from the time I have taken the connection on Apr-2014 and it was not resolved for over 4months even after following up with MTS customer care and Appellate Authorities over phone and emails, but they used to reply the same standard email template replies.

I have warned them 2-3times over email that if my issue was not resolved I will not make the payment for my outstanding bill but still they have not looked at the issue and not resolved it.

They have sent a Legal notice, after 2weeks now someone called and said they are calling from Delhi court as they received legal filing against me for non-payment of Rs. 1718/.

I am not sure what to do now so please advise.

Thanks,
Nagarajan. A
email : [protected]@gmail.com

received mail from mts customer care witch denied my request. my question is what happened to my rc.122/- the MTS MOBILE company is responsible for disconnection of my number with out prior intimation. what should i do to get my money back? with compensation.

The same thing has happened with me also in Chennai. Previous Saturday I have purchased my MTS MBLAZE Dongle. But still also it now activated. My sales person is telling that, its stuck because of some junk rules of TRY. I have received activation call also for 2 times. But, still my dongle is dead.

My MDN number is: [protected].

This is with regard to my MTS broadband service: [protected]

I bought MTS MBlaze pre-paid from Junction Mall, Durgapur in 2012. Initially for few weeks, speed was okay reaching upto 700K (thought MTS claims speed upto 3.1Mbps, which never happened in it's history I guess). Now, I am highly unsatisfied with it's speed which never reaches more than 400K at any instance in a day plus during night it is a nightmare, not reaching even 50K (NOte: I just recharged for Rs 248, 1 GB plan). When I went to the dealer, they keep on beating around the bush. One day they say "today there is problem with network, try tomorrow". The other day they excuse saying "Your area may have weak network issues blah blah...". They also tell to use MTS provided usb cable. How ridiculous, how can using a extra usb cable speed things up.

I am now fade up with it's service. It takes more than 8 sec to just open up a google page, forget about facebook and youtube.

please do the needfull.

Dear sir




i am again reminding you about my previous problem which i have already wrote you in my last mail


so kindly look in to that matter because i am suffering huge mental harassment . other wise i have to take legal action against your company



Thanks & Regards
Naveen khandelwal
Indusind Bank(BHIWADI)
[protected], [protected]
[protected]

mts mobile rajasthan — balance deducted is not refunded

My no [protected] ,The balance of rupees 30 was deducted on 29th nov. for JUKEBOX service which was automatically subscribed by the company.
I called care center to unsubscribe the service and make the refund ,at that time I was told that the service will be unsubscribed in 4 hours and the complaint for refund was made with no.51440. And after that my no. by which I raised the comlained was blocked means I am not able to call care center .Whichever mobile uses for the purpore was blocked after attending a call.
Thus I called to nodal officer to resplve the problem resolve both the problem .
Till today no one from mts side have cotacted me regarding this.
They are real Cheater I think As making me enable to call to customer care.

RESPECTED SIR,
401/A, MEGHDOOT TOWER, HYDRI CHOWK MIRA RD(E).

I ABDULLAH IFTIKHAR SURA HAVE PURCHASE MTS DATA BROADBAND FOR INTERNET
SERVICE ON 26TH JULY 2011. ITS A POST PAID CONNECTION & MY PLAN IS
799RS UNLIMITED AT WHICH I WILL GET 6 GB UNLIMITED AT TOP SPEED OF 3.1
MB & AFTER 6GB THE SPEED OF INTERNET WILL BE 124KB, BUT NO EXTRA
CHARGE FOR DOWNLOADING. AFTER PURCHASING ON 26TH JULY 2011 MY ACCOUNT
GOT ACTIVATED ON 27TH JULY 2011. ON 31ST JULY I GOT A MESSAGE THAT MY
BILL IS PANDING ON MY COMPUTER SCREEN BY MTS. AS A SINCER COSTUMER I
MAKE A CALL ON 1ST AUGUST TO MTS CALL CENTRE THAT I HAVE GOT MESSAGE
THAT MY BILL IS PENDING I HAVE HARDLY USE FOR 4 DAYS THE PERSON FROM
CALL CENTRE ENSURE ME THAT YOUR SCEME IS UNLIMITED AND THAT THIS TYPE OF
MESSAGE WILL NOT HARM YOUR BILLING CYCLE. THAN AGAIN I GOT MESSAGE ON
4TH AUGUST 2011 THAT THE BILL IS DUE AND MAKE A PARTPAYMENT OTHER WISE
YOUR SERVICE WILL DISCONNECT. I GOT SCARED & I AGAIN MAKE A CALL TO
THEM ON 4TH AUGUST 2011 THAT WHAT EXACT PLAN THEY HAVE START FOR ME
AGAIN THEY ENSURE ME THAT YOUR PLAN IS 799 UNLIMITED NOT TO WORRY ITS A
TECHNICAL ERROR, ON 5TH AUGUST 2011 I GOT A CALL ON MY CELL PHONE AT
NEAR 4:00PM CLOCK SAYING I AM CALLING FROM MTS & YOU HAVE TO MAKE
PARTPAYMENT OTHERWISE MY DATA CARD SERVICE WILL BE DISCONNECTED. AS
THAT TIME I WAS IN CLASS I TOLD HIM TO CALL LATER. ON 7TH AUGUST 2011
SUNDAY AT MORNING 10:30 AM IT COME TO MY KNOWLEDGE THAT MY INTERNET
SERVICE IS BLOCKED. MY DATA CARD CONNECTION HAS BEEN DISCONNECTED, SO I
AGAIN CALL AT CALL CENTRE ON 10 AUGUST 2011 AT THAT TIME.
THIS TIME THEY WHERE NOT READY TO LISTEN TO ME AT ALL THEY WHERE ASKING
ME TO MAKE A PART PAYMENT OF 500RS AS MY BILL IS 820RS SOME THING FOR 4
DAYS OF JULY WHICH I HAVE USED THEY ARE SAYING. AFTER WASTING NEARLY AN
HOUR ABOUT 50RUPEES OF RIFILL I AT LAST GIVE UP AND ASK ADDRESS OF MTS
GALLERY TO TALK FACE TO FACE. ON 7 AUGUST 2011 SUNDAY AT 12:00PM I WANT
TO MTS GALLERY MIRA RD(EAST) THERE I GOT GOOD RESPONSE AND SATISFACTORY WORDS FROM THE
HEAD OF GALLERY. HE SPEAK TO SOME LADY NAME KANCHAN HEAD OF DEPARTMENT
& ENSURE ME THAT AS THAT DAY WAS SUNDAY HE WILL TAKE A RESPECTIVE
ACTION ON MONDAY. NEXT DAY ON MONDAY I AGAIN WENT ON TO MTS GALLERY, HE
AGAIN REMARK THE SAME LADY ABOUT MY CASE. THEN HE ENSURE ME THAT MY
SERVICE WILL RESUME WITH IN 1-2 WORKING DAYS. THEN ON 9TH AUGUST I AGAIN
GOT A CALL AT 4:00 CLOCK NEAR FROM BILL DEPARTMENT THAT I HAVE TO MAKE
HALF PAYMENT TO RESUME MY SERVICE. SO I AGAIN WENT TO MTS GALLERY SAME PLACE AT 5:00 PM
HE AGAIN ENSURE ME THAT IT WAS TECHNICAL ERROR AND THAT MY SERVICE WILL RESUME IN 10 MIN
& BILL WILL BE REVERTED. AT 8:00 CLOCK I CHECK OUT MY SERVICE WAS RESUME, BUT THE BILLING
ERROR REMAINS THE SAME. AGAIN I GOT MESSAGE ON 11 AUGUST 2011 THAT YOUR FOUR DAY BILL IS
GENERATED. AS I WAS ENSURE BY MTS GALLERY GUY THAT MY BILL WILL ALSO BE REVERT WITHIN 3
WORKING DAYS I NEGLECT IT. ON 13 AUGUST AS I WAS FACING THE DISCONNECT PROBLEM FROM MTS.
I HAVE CALLED TO CALL CENTRE ABOUT CONNECTION PROBLEM & THAT TIME I SUDDENLY ASK ABOUT
MY BILL INFORMATION THE GAY INFORM ME THAT MY BILL FOR 4 DAY IS RUPEES 600 SOMETHING FOR
4 DAYS OF JULY AS PLAN IS ACTIVATED AFTER 1ST AUGUST & 799 PLAN IS NOT THE UNLIMITED ONE SO
I HAVE TO PAY 600 FOR THOSE 4DAYS & OTHER 700 FOR PLAN & EXTRA CHARGE FOR DOWNLOAD
WHICH IS WRONG IN MY POINT OF VIEW & ALSO LAW POINT OF VIEW

My contact no is [protected]. Plz do me a favor i need your help other wise the companies are keep harassing the people of India and we think that no buddy is try to do justice with us.

Just to make you aware about MTS Data card /Cellular service.One of the worst customer service, all are blunt and uneducated. No one tries to understand the problem or concern. They just speak like parrot. This the worst part of MTS. Never ever go for it!!

I was using the mts service from mar2014 its really a worst service before taking this mts they asked me to deposit an advance money of 1200 + activation charges of 500 and said you will not get bill for next month but I got bill for next month but fine I paid and was using the service and I have complaint about their service is slow but there is no response from them and didn't took any action and in the month of Jan 2015 I stopped using the net since it was damn slow and very hard to use that when mts people called for bill payment I asked them to deduct the money from my advance and if there is any balance I will pay and again they raised a bill of feb 2015 again I said the same thing deduct the money from advance and will pay for what I used not for what I didn't use after that there is no call from them and all of sudden there is a call from Delhi asking me to note a mobile number and a file number I didn't get for what it is and when I asked for it he is shouting like anything and asking me to call that number bull man and again he called for asking I called that number or not and when I said no I didn't he again shouting what a way to speak he was blasting disgusting and when I called that number he said we have filed a case since you have not paid the bill of mts and that man too was talking with manners less this people was bull year no proper way to intimate anything he was saying to pay the bill or fight in court .. ???? MTS people are palying a very nice game when i asked them about my advanced they are not ready to tell that details and found a new way to get money from me ... and the biggest thing is that the vendor from where we took this MTS wifi has been closed and they took my advanced and the bill payment too and went off...????????????? where is fraudulent will end...

Dear Sir,

This is my Data Card No- [protected], This number is not getting connected invariably and I have been complaining since November 2014 but no response. I am paying my bills unnecessarily . My registered complain number is as follows…. NOV/10885, DEC/12095, JAN/340, FEB/428, . I am loosing my business because of your poor service. My billing cycle is 16th of every month and the due is payable before 3rd of next month. In between this period there will be 30 to 35 bill reminding calls and 40 SMS for the same. But they don’t pay heed to the complaints and I have not yet received any single call concerning the complaint which I have given.

Last Wednesday i.e 11.03.2015 I have given an application for changing post paid to pre-paid and the till date bill was also settled; but they have not yet changed the plan. I regret to say that there is no single responsible person to attend my complaint in MTS customer care. In customer care one of the call attender says that “your area is very congested that is why you are not able to get the connection “ and she advises me to change my work place to elsewhere. Is that you advise all to your customer?

Even now i.e. 17/03/15 another bill has been generated and I have paid that too. Once again I humbly requested customer care service to change my plan to Pre-paid . they say that I should pay further bill of post-paid till they change the plan. Because of this I am undergoing severe pressure and restlessness. If you are not able to attend the customer’s need properly please disconnect and give back my data card money so that I shall take some other company’s card at least I can prevent unnecessary expense and avoid tension.I need immediate response after this mail.

Its beyond my patience that I am going to complaint and take this to TRAI

Seshadri rajan V
[protected]

Copy to:-

MTS Corporate Office
MTS Towers
334, Udyog Vihar,
Phase-IV, Gurgaon
– 122001

MTS Registered Office
MTS Tower,
3, Amrapali Circle,
Vaishali Nagar, Jaipur-302021,
Rajasthan


Sistema Shyam TeleServices Limited
AMBIT IT Park,
32 A & B, Industrial Estate,
2nd Floor, Ambattur,
Chennai 600 058.


Mrs. Vairam Vasu

Sistema Shyam TeleServices Limited
AMBIT IT Park,
32 A & B, Industrical Estate,
2nd Floor, Ambattur,
Chennai 600 058.


appellate.[protected]@mtsindia.in
[protected]@mtsindia.in

Mahanagar Doorsanchar Bhawan
(next to Zakir Hussain College)
Jawaharlal Nehru Marg (Old Minto Road)
New Delhi: 110 002
[protected]@trai.gov.in


Shri Ravi Shankar Prasad
Hon'ble Minister of Communications
Department of Telecommunications
Ministry of Communications and IT
Sanchar Bhawan 20, Ashoka Road, New Delhi 110001

[protected]@gov.in

Hi Pravin,
We regret the inconvenience caused. Thank you for providing the details.
We will ensure that our customer support team will contact you.

Regards

MTS Customer Service India

Hi Levens,
We regret the inconvenience caused. Thank you for providing the details.
We will ensure that our customer support team will contact you.

Regards

MTS Customer Service India