MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Really worst network i had ever seen and very bad customer care .They closed my complaint without resolving .when i Question them they lie that, we called you but not attending .
I did a Big mistake in My life by taking mts dongle.
Please guys dont take cheap network and customer.

MTS is worst service provider

My MTS Data card number is : [protected] which I purchased in the month of February 2013 with a 30 day money back gurantee if there is any issue and is not rectified within 15 days. I started facing the network issue from 1st day of activation and lodged a complaint with MTS on 6th March and after calling the customer care more than 10 times a person came on 12th and forwarded the issue to RF network team and then again I had to call more than 15 times but to no response. Then I visited thier customer care in Bangalore on 24th March and informed them about the issue. They gave assurance for not charging for non-usage and will send one person from RF team but that person came on 4th April and that too after calling another 10 times. Now they have given me a bill of Rs. 766/- for Non-Usage and are not agreeing to refund the money as well.
MTS is the worst service provider and have even worst customer service. Never go for MTS.

SIR,
I BOUGHT A MTS DONGLE NO. [protected] ON 1-8-14 FOR RS. 1400.00. FROM THEN ONWARDS COULD NOT ABLE CONNECT TO THE INTERNET. AFTER REPEATED CALLINGS TO THE CUSOMER CARE AND THE SALES PEAOPLE, NO ONE COULD PROPER REPLY. NO CONNECTION ESTABLISSHED EVEN THOUGH ITS ACTIVATED.


REQUEST YOU TO REFUND THE AMOUNT OF RS. 1400 FROM MTS.

THANKING YOU
YOURS TRULY
PRADEEP KUMAR

When it will be resolved?

MTS Broadband Mblaze — web connectivity not found

Sir,
I have purchased the Mblaze MTS broadband data card. As per company representative mr. Ashwin he said that there was accessabilty of internet through MTS. It was slow accessabilty at the time of demo and he said that this problem will be rectified within day as there work is going on but still dated after week end it is not resolved.

Hence please look into this matter as this become useless for me like white elephant. This is also affecting to my work therefore i hv to go for another broadband conecction if it is not rectified urgently.

My MTS NO. Is [protected]

Hope that you will take it as a good customer, thanking you
yours Truly
Gunwant tapase
[protected]

MTS Mblaze — double recharge of 999, Speed still 144kbps

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Please Help me: MTS Broadband, The Biggest fraud

Postby pankaj.k on Fri Oct 15, 2010 12:22 am
Dear colleagues,

I really need your suggestions on this problem. Please help me out.
Can anyone suggest the right legal action I should take in this case??

I bought MTS M blaze, a broadband service provider in Patna.

A) This company has NO customer care at all.
You can try calling their number and on average it takes 15 minutes to connect to them.

B) If you somehow get connected to their customer care number after 15 minutes of waiting time( Can be more), then also there is no advantage for you. These people dont have any idea of what they are talking. They simply take down the complain and say that Someone will contact you. No one will contact you ever.

C) You can try sending mail to their customer care. I can assure you that you will never get a response.

D) THere are lot of numbers given on their site. If you call them , they will say that they are not the concerned person.They simply put down the phone.

E) If you recharge twice or thrice on the same number, they will happily take your money.

They dont have any system to decline the money in case of double recharge on same number. So both the balance will be shown at a time.The service obviously will be given just once.
Its like paying for the same seat of an airplane twice. They dont mind it.
Thats another thing that they will never give you the service which they are supposed to give.

From last 10 days I am having trouble with this MTS. They are charging me for 3.1 MBPS and I get a pathetic speed link of 144 kbps which is worse than the speed we used to have 5 years back.

After wasting approx 300 minutes calling their customer care, They finally told me to visit the MTS store as they though that my device is faulty.
I visited them and they told me that they dont have any device for the next one week.
The customer juts keeps on loosing in such case.
Once my device gets replaced somehow, the speed is still the same 144 kbps.
Moreover the device keeps on getting disconnected all the time.

I have lost so much of time and money with this Fraud company.
I am not elaborating my problems here. The time lost and the frustration gone through is some thing which I cant explain in words.

This is the worst service I have ever seen from any company in my life.
I suggest you to think twice before buying any service from any such Small company.
The morale of the story is NEVER buy from such small companies which don't have any base at all. They will make your life miserable.
Never go for the cheap options. always choose the reliable products from established companies.

Lastly, Can you suggest the right legal action I should take in this case??
I really want to SUE them and get their Broadband License to be canceled.
Such companies put Our country back to the days o[censored]nderdevelopment and hopelessness. They don't deserve to be in the market.

The mental pain I have gone through Is something which can never be alleviated till I see them shut down.
Please guide me. My number is [protected]. mail is pankaj.[protected]@tutorvista.com.

MTS Broadband Mblaze — PATHETIC SPEED

HI
I HAVE A MTS PREPAID BROADBAND DEVICE WITH MSISDN#[protected] WHEN I SIGNED UP FOR THE SERVICE I WAS PROMISED A SPEED OF 3.1MBPS @NON PEAK HOURS AND 2.5MBPS @ PEAK HOURS.WHEN I JOINED I WAS SO HAPPY WITH THE PLAN THAT I ALSO REFERRED NEARLY 20 OF MY FRIENDS TO MTS...FORGET GETTING ANY BENEFIT FOR BEING A LOYAL CUSTOMER ....SINCE I JOINED MTS I HAVE ALWAYS RECHARGED WITH THE INR999 UNLIMITED PLAN WHERE IN AS PER THE SALES PERSON I WAS INFORMED I WOULD GET 3.1 MBPS SPEED TILL 25 GB AND THEN ONWARDS IT WOULD BE 256 KBPS.BUT THE FACT IS EVERY MONTH I AM GETTING SPEED RANGING FROM 10KBPS-300 KBPS..EVERY MONTH I CALL THEM SPEND NEARLY 18 DAYS IN GETTING THE ISSUE FIXED (AFTER THE RESOLUTION I AT LEAST GET 1.2 MBPS) AND WITHIN THE NEXT 12 DAYS MY SERVICE GETS DISCONNECTED. IF THERE IS AN ISSUE WITH THE SERVICE THEN WHY SHOULD I SHOULD PAY FOR 30 DAYS OF SERVICE AND GET ONLY 12 DAYS OF GOOD SPEED (WHICH IS AGAIN COMPARATIVELY LESS THAN WHAT WAS PROMISED TO ME).

PLEASE LOOKING INTO THIS MATTER SERIOUSLY AS MTS IS CHEATING AND FLEECING ITS CUSTOMERS AND NOT ABIDING BY THE FAIR TRADE POLICIES.

WOW I RECEIVE A CALL FROM MTS TO RESOLVE THE ISSUE I TRY TO EXPLAIN HIM MY CONCERN AND THE MANAGER ON THE OTHER END IS BLOODY ABUSING ME ON CALL (UNLUCKILY THE MUTE BUTTON WASN'T TURNED ON)...IF THIS IS THE WAY MTS AS SERVICE PROVIDER WORKS>>>>THEN I GUESS THEY SHOULD BE BANNED FROM THE MARKET...

MTS — insert and slow

some time insert, every time slow and etc..............

some time insert, every time slow and etc...

Hi Farhan Ali,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Farhan Ali,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

MTS Global - MTS Mblaze Internet Speed very BAD - POOR Service


Hello All, As per my bad experience, I would like to suggest everybody to not buy MTS Blaze Data Card. I have purchased the MTS Ultra Blaze - Company claims speed up to 9.8 MBPS. But Actually it never delivers the 9.8 MBPS never... even sometime it creates very hectic problems... Some time - I think daily it not works for 2 to 4 hours... and I have registered so many complains on MTS customer care even sales person who has sold me the Internet connection... Even after facing a one day Internet cut problem, i personally visited the MTS Office at Thaltej, Ahmedabad. I was very surprised to see the company management, there is no responsible person in the company. The Company is really cheater, very POOR Service... DON'T BUY MTS BLAZE - this is my personl experience, and review about MTS Blaze. Thanks

Dear Customer,

Kindly visit the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

MTS — Internet connection barred

I am Ganesh working in a software company in ITPL, Bangalore. I have taken up new broadband connection MTS Mblaze (unlimited 999) on 5th Oct 2010 from MTS guy named, Venkat([protected]). I had given 1900R.s along with required documents including a photo. Actually I had submitted a stamp size photo, since I didn't have passport size photo available. The connection got activated in 2hrs and it was fine for a week time.

Suddenly the connection has been barred since[protected]. When I had called up and asked him, he said he had missed my photo so MTS has disconnected the service for not submitting the required document. Because of his mistake I have been suffering and wasting my money. Even when I was chasing him on his mobile for about 2days, his mobile was not reachable. On Saturday he somehow attended the call and casually told today is holiday. I forced him to collect the photo, he gave his friend number but its of no use. Till now, I am running behind them to get the connection.

I am highly disappointed with these unprofessional. I would request to take neccessary action against these cheating fellows.

Sir, yesterday I have paid Rs.890/- towards my smart phone bill of 887/-. I have paid the amount on line through my wife's A/c No.38431, United Bank of India, but I didn't get the receipt. Instead of that I have received a sms today mentioning the same bill amoun, which I have already paid, even the sms mentioned stopping the service in case if i do not pay it by 18th march.

Please look into the matter at the earliest and revert me back
Regards,

Anand Deshpande
Mob: [protected]
E-mail: [protected]@gmail.com

Data connection — withdrawal of services

The General Manager,

Reliance Communications Ltd.,

Delhi.



Sir, sub- reply to your letter dated[protected].

For restoring the connection for telephone number- [protected].



With reference to your herein abovementioned letter I would like to bring the following fact to your good self -:



1. That the said connection was purchased by me after duly and fully complying with the contractual obligations.



2. That regarding the said connection I have received the abovementioned letter wherein it was mentioned that the services to the said number [protected] has temporarily been withdrawn due to some previous outstanding dues against my previous number [protected].





3. That it is pertinent to mention herein, that regarding the previous outstanding of Rs3, 277. a summon dated 31-05-05 in a “complaint case no. 4234/05” was issued by the hon’ble court of shri . MUKESH VATS ordering my attendance as on 23-july-2005 at PATIALA HOUSE ROOM NO.2



4. That the payment of the said outstanding amount which stood close to Rs. 6000/- was duly deposited by me in the said court and in compliance with the order of the learned Magistrate whereby all the dues against me were settled and the complaint case was disposed off. The copy of the said judgment is applied and will be delivered to your door step shortly, but in the mean time your may satisfy yourself with the photocopy of the court summons annexed herewith as annexure1.





5. That regarding the non-surrender of the handset, I am annexing herewith the copy of the “surrender slip” issued by your officer Mr. SANJAY for the receipt of the handset to the previous number [protected]. The photocopy of the surrender slip is annexed herewith as annexure2.



6. That all the objections raised by your are false and rather defamatory. You have no right what so ever so withhold the services of my present connection without prejudice to my right.



7. That the said amount RS-170/- shall be waived off from my new connection [protected]-as I am not able use the connection on account of with drawl of services.



Kindly restore the connection to number [protected] without any inordinate delay or consequentially you will be brought in the court of law for providing deficient services to the consumer.





Yours aggrieved customer,







MANISH NAGPAL.

Dated:- 06/10/09

MTS — Sending legal Notice

customer care,


My name sangamesh with past postpaid data card account( [protected] ).I have purchased data card in our office outlet in august-2011 with promising of good speed,you will be getting paid only the data used (not any rent or any extra charges),but after using for 15days i am not satisfied with the speed and i have cheated by the data card seller with fake promise.After that i called to that person for discontinue my service but he prolonged with fake promise and finally i told ccustomer care to convert it to prepaid service but they told me that it will get 6months to get convert to prepaid plan so i decided and informed the ccustomer care to discontinue my service.once i told i left using data card its been with me only as i paid Rs 800/- for the instrument(Dongle).


After 1year 1month i get the notice as i didn't paid the sum of Rs.1911/- with plus other charges which is not at all acceptable for me as i have lost my amount paid for data card.Now your ccustomer care told that your account had been in active state till February 2012.Kindly let me know why its been active after disconnecting and accepting request for prepaid connection.Now i have decided to move Grahak seva and Consumer Complaint to take further action.Kindly help me to Fix the issue.



Thanks and Regards
SANGAMESH
[protected]

I have purchased MTS data card No. [protected] on march 2011 I have been regularly paying and using their services. i traveled to banglore and lost my data card Mblaze which was in my bag. I called the customer care to stop services and also asked them the payment amount. I was told that their service person will visit to collect amount which did not happen that month.

form then onwards MTS has been constantly calling and harassing me for bill amounts of 4041/- which is ridiculous, They are asking money for service which i requested to be stopped. Also asking money which is not even the actual bill was. i repeatedly told to send my actual bill to my email id which they did not do till now.

today i got a call from a so called advocate who shouted at his pitch of voice and told my case will be presented to the delhi court. his number is 91-[protected], when i traced the number it is from madhya pradesh and he said he is advocate calling from Delhi court .

if i dont pay 4041 /- by 1 hour he will fiel a case against me and i will have to go to Delhi and pay court charges and also pay huge fine upto 25000/-

i want clarification when i did not receive nay notice form court how can they file case against me for the amount which is not even the service i had taken. please take of this notice. after this also i am harassed for payment need action as a citizen of India.

PUBLIC NOTICE (Voice / Smartphone)

Sistema Shyam TeleServices Limited (SSTL), licensee for Andhra Pradesh Circle was part of 122 licenses of various operators which were cancelled by the Hon'ble Supreme Court by its Judgment dated 02.02.2012. Consequently, SSTL is constrained to withdraw its services from Andhra Pradesh Circle w.e.f. Feb 21, 2013 and as a result of which SSTL's connections will be de-activated post 23rd March, 2013.

Subscribers in the Andhra Pradesh circle may exhaust their balance and other benefits. Subscribers can retain their existing mobile numbers and switch to new operators of their choice by going through the process of mobile number portability. SSTL takes this opportunity to thank its subscribers for their support and regrets the inconvenience caused.
PUBLIC NOTICE (Data)

Sistema Shyam TeleServices Limited (SSTL), licensee for the Andhra Pradesh Circle was part of 122 licenses of various operators which were cancelled by the Hon'ble Supreme Court by its Judgment dated 02.02.2012. Consequently, SSTL is constrained to withdraw its services from Andhra Pradesh Circle w.e.f. 21st of February 2013 and as a result of which SSTL's connections will be de-activated post 23rd March 2013.

Subscribers in the Andhra Pradesh circle may exhaust their balance and other benefits. SSTL takes this opportunity to thank its subscribers for their support and regrets the inconvenience caused.




http://www.consumercomplaints.in/complaints/mts-mts-internet-connection-and-data...⇄

I have purchased MTS data card No. [protected] on march 2011 I have been regularly paying and using their services. i traveled to banglore and lost my data card Mblaze which was in my bag. I called the customer care to stop services and also asked them the payment amount. I was told that their service person will visit to collect amount which did not happen that month.

form then onwards MTS has been constantly calling and harassing me for bill amounts of 4041/- which is ridiculous, They are asking money for service which i requested to be stopped. Also asking money which is not even the actual bill was. i repeatedly told to send my actual bill to my email id which they did not do till now.

today i got a call from a so called advocate who shouted at his pitch of voice and told my case will be presented to the delhi court. his number is 91-[protected], when i traced the number it is from madhya pradesh and he said he is advocate calling from Delhi court .

if i dont pay 4041 /- by 1 hour he will fiel a case against me and i will have to go to Delhi and pay court charges and also pay huge fine upto 25000/-

i want clarification when i did not receive nay notice form court how can they file case against me for the amount which is not even the service i had taken. please take of this notice. after this also i am harassed for payment need action as a citizen of India.

PUBLIC NOTICE (Voice / Smartphone)

Sistema Shyam TeleServices Limited (SSTL), licensee for Andhra Pradesh Circle was part of 122 licenses of various operators which were cancelled by the Hon'ble Supreme Court by its Judgment dated 02.02.2012. Consequently, SSTL is constrained to withdraw its services from Andhra Pradesh Circle w.e.f. Feb 21, 2013 and as a result of which SSTL's connections will be de-activated post 23rd March, 2013.

Subscribers in the Andhra Pradesh circle may exhaust their balance and other benefits. Subscribers can retain their existing mobile numbers and switch to new operators of their choice by going through the process of mobile number portability. SSTL takes this opportunity to thank its subscribers for their support and regrets the inconvenience caused.
PUBLIC NOTICE (Data)

Sistema Shyam TeleServices Limited (SSTL), licensee for the Andhra Pradesh Circle was part of 122 licenses of various operators which were cancelled by the Hon'ble Supreme Court by its Judgment dated 02.02.2012. Consequently, SSTL is constrained to withdraw its services from Andhra Pradesh Circle w.e.f. 21st of February 2013 and as a result of which SSTL's connections will be de-activated post 23rd March 2013.

Subscribers in the Andhra Pradesh circle may exhaust their balance and other benefits. SSTL takes this opportunity to thank its subscribers for their support and regrets the inconvenience caused.




http://www.consumercomplaints.in/complaints/mts-mts-internet-connection-and-data...⇄

MTS Broadband service — Details of downloads duing the month of february

Dear Sir,

MTS PIN: [protected]
On february 16th-2011i have done recharge for Rs.200 on above mentioned MTS PIN. I have hardly accessed 1 hrs of internet service.I have lodged the complaint in customer care.They are telling i have downlaode 8MB on 16th of FEb-2011 & 99MB on 17th of February-2011. If i asked them the download details which i have done. During register of complaint i have been told that problem will be resolved within 24hrs.I want to know the download details. Plesae do the needful.

MTS Broadband service — Bad Service provided to Customer

Hello Sir,
This is Ashish Dafale Cutomer o[censored]r MTS broadband.
For ur kind information I am very upset for purchasing MTS broadband
Because it should given very bad service after recharge 999 and it should affect
my important work.
And kind information this is my third complaint to u, and after this I will go for
consumer court Because I pay 999 to broadband service but this should not give to me.


Thank and regards

Ashish Dafale
MTS: [protected]
Ph. No. : 91-[protected]