MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Greetings,
I purchased a MTS post paid connection few days ago and I was told that it will be activated in 24hrs.it is not activated till now.MTS customer service is telling me its because my number is different in their records,which is not my fault as I gave them right number and I got few calls from MTS on my correct number.
Then I was told to contact MTS dealer to sort it out and dealer told me its updated.I again called MTS callcentre and got same answer,even this time MTS call centre employee Mr.Praveen disconnected my phone without giving any replies,when I asked him to transfer phone to his supervisor and to help me on this.

Now I am left with useless MTS usb for which I paid 1050 Rs.

This type of customer service is completely unacceptable where Call centre employee and dealer dont want to help customer.


disconnecting customer call from call centre employee is not a right way to sort out customer issues, and I urge MTS to fix this problem ASAP.
Moblile num ber of dealer is :-[protected]


regards,

Kapish Sinha

I have purchase an Mts Mblaze data (no. [protected]) card on 27 October with rs. 999 plane and under this plan I got 10 gb data with 3.1 Mbps speed. From last two months it getting slow and not working properly,
sometime it show modem is unavailable
I have make so many call on Mts customer care no. [protected]. But still I am waiting for reply/Solution.
I have make a call on mts customer care no. On 11 nov. That call was connect with your customer care executive name sanjay kumar, in my conversation with sanjay, I have got some information about my data card, and I was shocked after heard all details the details are mention below:
main user name/User name (who is owner of this data card) : jose varghese
address (where that device has been activated) house no. 998, 1st floor, ahina apartment, gali no. 23, tughalkabad extn.New delhi 110019.
I need to know if I have purchase that device for my own purpose, from mts dealer name : jai maa infocom, address : ta-93b, tughalkabad extn. Kalkaji new delhi – 19. So why that guy sent me used or froudy data card. As per my knowledge I have used maximum to maximum 6 gb from the date to received to 8th nov.
From 8th nov. 2012 to till date I am continuously raise so many complaint with the dealer / Nodel and appellate of mts also on customer care no, but every time they told me that after three or four day my executive will be visit your location but every time nobody come and problem still pending. On 12th nov. I have again call to dealer of mts and again he replying his representative will be reach on monday or after deepawali.
On 15th november I have visit your lajpat branch I got reply from that side “please call to customer care”
now today I have make a call on mts customer care no. And still this card allotted to another person then I have again an mark a complaint on your customer care nu (complaint no. Is c[protected]. With the help of your supervisor named angeet singh.
Please tell me what you do if you are sitting on my position
please do the needful on urgent basis. It’s urgent.

I have make so many complaint via mail/Call but I do not receive any kind help from mts site.

Name : Mukesh kumar
data card nu : [protected]
my mobile no. [protected]

Dear Mr Minoti,
you are selling your product to your customers not for yourself I am not concerned if the things are working in your circumstances this is now a month and your system have not resolved my problem. I request you do not make it a blame game, please come with a healthy resolution that works. I am looking forward for your resolution ASAP.
From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 24 Dec 2012 10:28:36 +0000

Dear Mr. Singh,

We acknowledge the receipt of your mail.



We have re checked and found the software working in our system in internet explorer , we request you to kindly get your system checked, as it may be a system issue also.



Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Saturday, December 22, 2012 12:52 PM
To: MTS APPELLATE DELHI; MTS CUSTOMER CARE DELHI
Subject: RE: Not getting messages in MTS data card.



Hi Minoti,
your given link is not browser compatible it is not opening in (mozila and internet explorer) some how I manage to open it in google crome, below is the print screen. as far as software updates are concerned which is on your site, I have downloaded it on laptop which I have attached in the mail is bad or damage RAR archives. as I have already mention in my prior mail that file are damage. I hope you understand my problem and resolve it soon I am sending my data card detail.

HUAWEI
Model:EC1561
FCC ID:QISEC1561
MEID:A000002E3BB536
pESN80A1DE6D
S/N:X8Y9MA11B2107917



after clicking on the right side link "DOWNLOAD LATEST MBLAZE SOFTWARE"

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Thu, 20 Dec 2012 07:22:16 +0000

Dear Mr. ,

We acknowledge the receipt of your mail.



Kindly find the below screen shot from the same link and click on highlighted ling then you can see the tool updated on left corner.







Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Wednesday, December 19, 2012 10:32 PM
To: MTS APPELLATE DELHI
Subject: RE: Not getting messages in MTS data card.



hi,
I am not getting any such link "download latest software" on left side of the page when I am clicking on the link given below it land me to a page that have not such kind of link. please check the screen print below.

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 17 Dec 2012 09:51:13 +0000

Dear Mr. Singh,



We acknowledge the receipt of your mail.



Please follow the below mentioned steps only for ZTE Data Card. If you have Huawei Data Card, this would still take another 5-7 working days for resolution to be updated on website in similar way:



Only for ZTE - Open the websites http://www.mtsindia.in/mblaze/index.html --> Click on Download latest software (left side down) --> Small window gets opened--> Click on ZTE Update Nov 2012 --> Save the tools in your desktop and run the tools as per the instruction given in the tool.



NOTE : ONCE THE TOOL WILL BE SAVED ON DESKTOP, THE DEVICE SHOULD BE INSERTED IN THE LAPTOP BUT SHOULD NOT BE CONNECTED & THE DIALER SHOULD BE CLOSED WHILE RUNNING THE TOOL.



Should you require any further information, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.



Our customer care executive will be pleased to assist you.



We value your association with MTS.





Regards,



Minoti Behara

Appellate Authority, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: 15.12.2012 10:47 PM
To: MTS CUSTOMER CARE DELHI
Cc: MTS APPELLATE DELHI
Subject: Not getting messages in MTS data card.



Hi,
I am using MTS Data card my no is [protected] for last few week I am facing problem when ever I connected to internet a popup message appears "there is no more room on the device for new text messages, you can't receive new messages, please clear the message in time" for the same I contact MTS customer care.
1. they ask me to go the nearest MTS out let
2. when i went there they told me to contact MTS customer care They will delete messages from the server.
3. when again contacted to MTS customer care they told me to uninstall the data card software and re-install it, I did it but my problem is not resolved.
4. again i contact MTS customer care they told download zte updated software from MTS site.
5. I download it but the file is zip format and currepted.

so who ever is concerned please resolve my problem ASAP.

Thanks & Regards
Neeraj Kumar Singh
+91-[protected]

>Hi sir,
>
>I bought a MTS Data Card from the MTS mobile company since 3 to 4
>months back, I was facing many kind of problems during the use of this
>Data Card. Now before 3 to 4 days back a customer care executive Ms.
>Kalpana Chaturvedi made call me and told that sir, we are upgrade your
>data card and after that you will get 15 GB DATA USAGES with speed up-to
>9.8 MBPS so please visit our sales office which is located in 22 godam,
>Jaipur. Than I went there in my office break time and submit my earlier
>bill payment and made the charges of Rs. 450 of get the replaced
>device, after that she told me that sir, it will be re-start before
>11.00 PM today itself. But nothing was happened. Than I did call to
>customer care number ([protected]) they guys told me sir it will start
>by tomorrow, I will wait for tomorrow. Again same thing, nothing is
>happened. Than yesterday around 11.28 I again made call to customer
>care on same number they told me that sir we have updated your
documents in our system and your data card will be start within 3 working hours. I went sleep.. when I wake-up early in the morning than I started my lappy and connect the data card in the system but nothing was showing over there. Right now after came from office at around 9:15 PM I started the data card and it's running but I shocked after see that I am getting downloading speed only 60 to 70 KBPS...I again made call to the customer care than I told a guy than please transfer your call to your supervisor, they ask me that sir can we put your call on hold for transfer your call to our supervisor, but I stop them for do that coz earlier in the call the agents put me on hold and than disconnect the call. So again they disconnect my call twice.
>
>No one is helping my problems in the MTS customer care.
>
>Sir, I have request you to kindly take the action against them and feel glad to

Yesterday a outbound team made a call to me and told me that our technical adviser will come at your home tomorrow and I take a off from my office for today. no one came at my home whole day and no one call me regarding my concern also. Now I called to your number [protected] at 23:05 and talked with Mr. Kartik Goswami (Customer care educative) he informed me about many thing which you have not informed me when I was purchasing this Data Card than I told him that please transfer your call to your supervisor and he put me on hold for 7 MINUTES than I was going mental and I disconnect the call.

I didn't see ever this kind of services in my life.

I purchased mts postpaid data card online on 22nd nov. On same date I gave my pan card copy photo and licence copy. They told me ur card will be activat in 24 hrs but after 4 - 5 days I rcvd many calls regarding ur photo is not clear in ur licence copy pls mail us ur copy again then I mailed to vikas.connectindia.in but after this also. He said this is also not clear send me another add proof. Then I sent my ration card copy but still no reply. I hav sent 2-3 mails to him but no response then I called 20 times in customer care but my card is not working. I got a complain no on 17th dec. [protected] they told me ur problm will b solve in 2days but not solved.then I cld on 20th dec again they said we r directly sending mail to connecting department ur problmm wll b solve in 2days again I called on 26 th dec but no complain no they r giving. I'm not able to use my net not able to make any paymnt etc. 'Kindly resolve my problem. Thanks and Regards, Pooja Rawat [protected]

I purchased MTS Mblaze data card 3.1 mbps. I raised a complaint few days ago and you guys called me and rectified the speed issue, BUT IT WORKED WELL ON THAT DAY ONLY from next day onwards again the maximum speed I am getting is 90k, its very worst performance. Sometimes the speed goes to 0k also. It takes few mins to open any simple light weight webpage. I have given complaints so many times but no response at all. I am not satisfied with this service so that I dont want to continue to this connection.


Name : Raghavendra
data card number :[protected]
mobile number:[protected]
e-mail ID:raghavendra.[protected]@gmail.Com

I have received a call from MTS Executive regarding marketing of Broadband connection on my Vodafone No. [protected] despite registering for DND.

Date & Time of Call : 22-Dec-2012, 13:12 hrs

Caller number : [protected] (on behalf of MTS)

Kindly help & thanks in advance.

i m deepak krahera and my data card of mts was lost from the blaze courier boy. he is saying that the packet in which we have courier that was no properly packed . that why we lost the data card . but this not true as we give the envelop properly staple thrice and before giving this packet to the blaze agent we checked this twice. so we want our data card back because that important for us. please find this back. i m requesting you please revert me back . i m waiting for for your reply that what you will do in this case

Sir,

I have recharged my MTS mobilize data card (No. [protected]) on[protected] for Rs. 248.00. But it is not being connected and showing 'The remote computer did not respond'. The extract of recharge and acknowlegement received from the MTS India Mobilze Company is as follows:

______________________________________________________________________________
Dear Gurunath,

Thank you for doing Prepaid Recharge. Your transaction details are:


Transaction id: 81164298
Subscriber id recharged: [protected]
Purchased value (MRP): 248.00
Date:[protected]:53 PM

For any Web payment related query or complaint please call to our below Customer Care numbers:

When calling from MTS mobile:
Data & Smart phone customer care . 955 (Toll Free).
Voice customer care (Prepaid & Postpaid) . 155 (Toll Free)



For more details please visit www.mtsindia.in
________________________________________________________________________________...⇄

Hence, please clarifiy

Respected Sir,
i bought an Mts datacard for internet connection on june 30th 2012. since after 2days i.e on from july 2nd my net connection is not working properly what ever the conditions on the box they have given that it is not working and i have complainted several times but till now means today dec 12th 2012 the problem was not solved. when ever i complaint they will call me in return and say they will send there teams members to solve it.
in this 6 months only once the person he came in the month of aug he came and checked it said they will keep antenna. so that the net connection will not disconnect for every 10 to 15 min and your speed will also be increase. but still now no body came and after that also i have complainted many times. they said that you have to change your operating system i said why it is return in that box that it will support they why it is not supporting now means they said we don't know but u have to change then why you people will fool all the buyers like this there is no response they will cut the phone. so please kindly solve this problem for me as soon as possible.
there are no photos to send.
MTS DATACARD No: [protected] (MBLAZE)

I bought MTS Mblaze data card 3 month free usage plan .( 3gb/month) . When i buy they said it is fast and less charges if we use above the limit.

But after billing they are charging for Downloads and Uploads seperately. That mean they give plan for only viewing the page..

This is pakka fraud than reliance. i cant bear this ..

Every one pls dont buy MTS or otherwise u will suffer...they are good at sales marketing..

Myself Raj Vimal
MTS Card No:[protected]
Acc No:[protected]

My MTS USB Dongle stopped working around 2nd Dec,2011.Thereafter my system or any other system was not able to recognize (detect) the device.It was a confirmed Device fault of which i first complained on around 6th Dec,2011.The Customer Care person registered my complaint and he assured me for device replacement in 2 working days.
No call or response for replacement was made from their side.Then i again contacted Customer Care and he reconfirmed my complained and assured me for Device replacement on next working day.
Again no action was taken.
From 6th Dec,2011 to 19th Dec,2011 i called Customer Care 5-6 times and each time they gave me false assurance,no effort in any way was taken from their side to solve my problem.
Fed up with their service and negligence to my several lodge complaints,on 20th Dec,2011 i called Customer Care and asked them to DEACTIVATE my MTS connection. The Customer Care person registered my request for Deactivation and assured of the same.


After that in mid March,2012 i got a call from MTS person reminding me that i have to pay the outstanding bills of months Dec-2011,Jan-2012,Feb-2012.
I told him about my previously lodged complains and informed him that i did not use the Device from 2nd Dec,2011. And i also informed him about DEACTIVATION request that i put on 20th Dec,2011.Thereafter on my asking of my monthly Usage detail,"HE CONFIRMED ME THAT MY DEVICE WAS NOT IN USE AND USAGES WERE 0(ZERO),THEY TOLD ME THAT IT WAS THEIR INTERNAL MISTAKE AND THEY WILL TAKE CARE OF IT AND CORRECT THE BILL".

I thought the billing problem was solved by the company.
But suddenly On 8th Dec,2012 I got an email from Postpaid.[protected]@mtsindia.in Regarding the lok adalat case against me for non payment of bill amounting Rs 3307. And asked me to appear in lok adalat court on 11th dec 2012.
I cant be present in Chennai before 9TH Jan 2013.
Being totally unhappy and frustuated from MTS company services. I hereby post this problem in Consumercourt.in forum platform for resolution of this.
Its an unneeded mental harassment and wastage of my time from MTS company.

Email stated :
LOK ADALAT CASE No.114537/2012
PRE LITIGATION DISPUTE
Sl No. 068
DUES AS FOLLOWS:
MTS CARD No :[protected], Account No.[protected]
Net O/s: Rs.3307.14/-
You are requested to appear on that date at the venue mentioned above.

RAJ VIMAL
[protected]
raj.[protected]@gmail.com

Hi,

My name is Kaustav. I bought my MTS MBLAZE dongle on 2nd December 2012 from a sales person named Venkat. He assured me that it would definitely get activated on next day, but still also it is not activated. I called him again and again, and he is telling like there are some instruction changed on TRY, that's why it is getting late. But, at the point of selling itself he didn't say anything to me. Though I got activation call twice, but still also my dongle is dead. I asked him to take the dongle and revert my money. But he is not doing that also.

My MDN no. is:- [protected].

I have called MTS care and launched a complain against Mblaze. I purchased Mblaze dongle, No- [protected] for taking my online examination & speed tests etc. since I purchased the MTS Mblaze I am not getting such a speed that I can surf the web pages. When I talked to customer care they launched the complain and gave me the complain no that was "C[protected]". After visiting a representative to my house he spoke that the speed is really fluctuating and I will tell it to the concerned department. Soon after I got a call that was "sir I m calling form MTS data care, your resolution had come & you will get speed by 300 to 400Kbps" When I objected he spoke that I just called you for acknowledging your resolution noting else & cut the phone. I took the dongle to go smooth with my online examinations, but most of the time it is showing "sent speed 1kbsp", "receiving speed 0kbps" Please Help me as soon as possible. I am fade up with this service.

Regards:
Lakshman Kumar
[protected]
[protected]

Dear Sir/ Madam,

Iam not able to pay my data card payment thru MTS site so i called MTS Customer care for the solution how to pay my bill, they are advised me to pay in M.Paytm.com site after that i ve paid my datacard 560 amt in that site on 26-Nov-12 & the order number is 57892015, but my payment transaction done thru axis bank the payment is debited from my accout, but still its not been credite to my MTS data card & i ve made a several compliants to customer care number for reference im attaching the payment details & reference number too.. Request you to take the action on the same.... Ref No: R[protected], R[protected]

MTS wireless usb from the first time i started to use it the speed dropped and the internet stopped.
repeated calls to customer care (not toll free) but no one responded to my problem. its disgusting the way MTS has cheated me. i paid 1200 for installation and now i am left with the usb stored away.
Is every provider untrustworthy?
consumer court is the only place where we can air our grievances
help please

Hello,

I had made a payment of Rs. 2697/- on last Thursday 22nd November. Got the device immediately. Person came to my house told me that it will be activated within 24hrs. He took all the documents and signature with photo. Friday got a call from MTS and verified my address over telephone and told me it gets activated within 24-48 hrs. Saturday morning again got a call and a person told me he'll be coming to my home for my address verification. I waited for him the whole day but nobody came for Verification. From last Monday trying to get there people but customer care is not taking any responsibilities and unable to give any suggestion. Called to MTS customer care at least 4-5 times. Thursday got the phone number of Mr. Vikas Shukla([protected]), Manager of Connect India and he told me its the problem of signature mismatch. Although he is not from MTS but from there site i got the device and paid for it. I didn't receive any call from there side no msg and nothing. But I was supposed to get phone or msg.

Please do the needful action.
Thanks in Advance.

Ushnish Misra
([protected])

Dear Sir,
I have purchased a mts Mblaze modem with 643 (3gb day and 10gb night) postpaid plan.But after few days I came to know that my 643 plan has been revised and 444(3gb) plan has been automatically activated.When I called cust. care they said that 643 plan cant be activated in your no (modem mdn no [protected]). I want to use internet with 643plan.kindly help me to activate this 643 plan.

Pinaki Ranjan Bhakat
email- pinaki.[protected]@gmail.com
mob no - [protected]

SIR
i had join mts on jan 2012 as i m working as dst in the compony. they are not given me salary in the month of aug. they stop my salary without no reason.. regulur i contact with him they are cheating me. my area manager ( sushil kumar) did not reply for that. plz resolve my case as far as possible far as possible. im facing alots of problem regarding this.i m on the payrollof 3 party that is addeco. my account no -[protected].bank name -axis bank.you have to check their also.my sales code is over their is.i put the sale in this code CRG CODE-OFSO42133 i really thankful if you resolve this
NAME-RAJAT ANAND
MOB NO-[protected].

WE ARE PURCHASE MTS DATA CARD ON 21NOV 2012 ,THAT HE SAYS THAT DATA CARD ACTIVE IN 24HRS BUT STILL IS NOT ACTIVATED .
WE ARE PURSHE ON LINE N MTS REPRESNTAVE DELIVER AT MY RESS ADD AND HE SAYS THAT ACTIVAE IN 24HRS ALL THE DOC VERVIED BY MTS STAFF .THEY CALL ONCE TO CONFIRM MY DOCOUMENT DETAILS BUT STILL NOT ACTIVEDED .AND WE ARE TRY TO COMPLAIN ON CALL CENTRE NO BUT BODY GIVE AS REPLY AND RECTIVED THE COMPLANE .STILL WE ARE SUFFERING THAT DATA CARD IS NOT ACTIVATED .
SO PLZ DO SOME THING TO ME FOR THIS MATTER
THANKING YOU

MANISH
[protected]