MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

This is Koushik Samanta ,am from Howrah,West Bengal i am writing this to you because i am facing problem from MTS Broadband.I don't have any MTS data card and don't have used any MTS modem for using internet,as i don't buy any thing form them. Though there are connection is going on on my name and they are asking to clear the bills from me ,
When i don't have any connection then why should i need to pay. when i mail about this to the MTS customer care they does not response,Now the problem is if some one is using that data card on my name and if that person gonna misuse it who will be responsible for that?.From the very first month when I came to know about this ,I mail to the MTS customer care but they not response positively .so i am writing this to you ,


The bill which I used to get
MTS number:[protected]
account number:[protected]

I request to you if you kindly look after this matter it will be very helpful for me.

thanking with
koushik samanta
[protected]

I had purchased MTS (MBlaze) Data Card ([protected]) on 13/02/2013 by the initial payment of 500 rupees.
It has given by a distributor (Jamnesh Menaria). He has promise to me that MTS has provides you 6GB high speed internet in just rupees of 500rupees/month. And if i crossed the limit of 6GB data, then i have to pay 40 paise/MB.
Then i had purchased the MBlaze Data card.
But Just after few days (10-15) the company has abort my all services and charge a bill of rupees 839 rupees.
They break all the commitment which the distributor and MTS India did With me.
Now i am totally lost my patience and wanted to make sense him legally.
please do something as soon as possible.


Regards
Nishant Kumar Roy
O/8 Old R.A.C. Quarter, M.B.C. Block
Reserve Police Line Udaipur
Rajasthan 313001
Mobile:- [protected]

i have sent request to mts for portability on 28 feb and from continuously i'm sending port msg daily. and 4 time i talked to customer care they always says that u will get ur port no in 24 hr but noting happening.

Hi...Beware of the cheater MTS...I have MTS modem under Rs.788/- unlimited plan, which promises speed upto 3.1MBps..initially I was getting 2.1 MBps...Nowadays, I am getting regularly Red Signal blinking often, unable to connect to net..it remains for 5,6 hours to get normal...now, I am checking the speed of the modem , which is at 0.4 MBps approx....wish The Honourable Supreme Court permanently close their license....Don't get cheated by MTS..born cheaters

I am inform that my name is Dipankar Ghosal my mobile no [protected] now in MTS operator , I change operator due to network & other issue , I am send port out sms PORT [protected] send 1900 massage sent ( Date 02/26/2013 ) not delivered massage , Massage charge applicable Rs 1 + Rs 1 & not get UPC code. I am launch complain 02/26/2013 09:36:59 PM & sloved date 02/28/2013 12:00:00 PM . Complain no :C[protected]date[protected] .



I am send again port out sms PORT [protected] send 1900 massage send ( Date 03/01/2013 TIME 4.57 Pm)not delivered massage , Massage charge applicable Rs 1 + Rs 1 & not get UPC code.

At a time my problem not sloved .


Plz check details & help me .

I had a MTS broad band data card post paid connection no. [protected]. which I regularly made payment. In Jan 2012 bill made 750.according to the bill I made a payment for Rs. 625/- through my HDFC bank and left 129 because 120 rs charged for MTS TV service (Value add service). i never use this type service therefore i have not paid But after seven days they suddenly disconnected the connection without giving me any notice or without information. I made a many complaint in the customer care no. (complain no. C[protected]) but they never called me or not solved my problem. u know my all complaint status is solved in MTS server. i dont know what is mts company process .

I wish to STOP THEM TO HARASS ME.
KRahi
[protected]

Hi i am karthik form tamilnadu (sivaganga Dist.,) I am Using MTS CDMA Mobile (my mobile Number is [protected]).
Recently i am disappointing MTS Network Coverage So I sent Port Request to this Format [PORT [protected]] to this Number [1900]. But MTS Not Response for this Message Each and Every time i am getting No Reply still today i sent request 100 time, But They Not giving any Response, Please Tell Me What I do.

I have paid the bill in cash and withdraw/surrender but they are still sending the Bill and threaten through Delhi Court

Delay in Activation from Date of purchase i.e., 16Feb 2013
Hello,
I am Manoj Dhakar from pandav nagar, Delhi. Here I am providing the first mail which I sent to MTS regarding my online purchase of New MTS M BlAZE DATA CARD.
"Through Connect India I purchased online the MTS M BLAZE DATA Card Postpaid Connection with a 4 GB Unlimited Data plan of Rs 555pm excluding tax. An executive named Ajay (Cell No - [protected]) from Noida office of Connect India delivered it to me on 17 feb 2013. Though I booked it on 15th FEb 2013 & after having conversation with Sandeep ( Cell No - [protected]) of Connect India office. He made a Commitment to me that my Data Card will get delivered to me till 14th Jan 2013 evening but I didnt get it on that day.

Can you do something in regard of MisCommitment of Sale. And Pl tell me when my M BLAZE Data Card get activated.
I am really thinking that if this is the Condition before activation of Data Card then how good MTS Service will be after it will get activated. I'll wait for a positive reply & action from you.
My M Blaze Data Card's RSN/Kit No is - A10000033F14D4/[protected] . My Contact number is [protected]."

As you read above the details I provide. I tried to contact several times to Connect India regarding this issue but they never respond to my Call.
I tried to contact MTS too but they said that I have to re submit my details as my CAF is rejected ( I dont know why though I provided right proof and photo) at any of their MTS Outlet but when i visited their they said they cant help it because if they submit from here their centre code will clash with the agency code from where i purchased. Please help me as Its almost 10 days.

Dear Sir,

This is Dinesh. I have purchased MTS Dongle form MTS Agent in HYDERABAD on Feb-02-2012. When I purchased i asked him for the bill he said to me bill will be mailed & sent to you sir and this is how the process is. I spoke to him daily for 1 week regarding my activation of my connection and bill for my dongle. He compromised me every day saying some connection down issues etc etc. After one week I caught him at the place where I bought and shouted to get my money back if you cannot give me the valid connection. He then said to me that your connection got rejected because photo ID proof was not good. Again the same story repeated. After a week of dozens of phone calls he said to me he will return my money. I spoke to his manager regarding the same and he said to me that he will summon him regarding the same. Again after 3-4 days agent said he met with an accident and could not able to walk so he will be returning on 25-Feb-13. Till date I neither got any refund nor any bill to my mail. Now he is stopped responding to my calls. I finally got to know that MTS has closed operations in AP. Finally I left with Dongles in hand and inactive in status loosing my money with no service and getting cheated. Please let me know what should I do?

Regards,
Dinesh
[protected]

I would like to you all that MTS India customer care are not supporting to customer. i'm very frustrated while using MTS MBlaze data card.
Friend no support provide by MTS customer care. It's totally waste of time and money. No one can listen. When you try to say your problem them mts reply "Sir, are you available on a web chat ?" and close the chat session. I'm facing this issue many time.

Let see the MTS Customer care chat:
===================================================================
04:15 PM Thank you for connecting to Chat help services.
04:15 PM You will be shortly assisted by our service expert.
5267 Honey Verma Welcome to MTS,I am Honey , How may I help you today ?
s nand hi my mts no. [protected]
s nand my connection is not working
5267 Honey Verma can you tell me your name please ?
s nand it's forword to recharchitnow.com
s nand s nand
5267 Honey Verma And since how long are you facing the this problem ?
s nand 22 feb -13 is last date
s nand today i'm facing this issue
s nand are you there?
5267 Honey Verma what problem your are facing exctaly ?
s nand internet nahi chal raha hai
s nand internet is not working
5267 Honey Verma I would like tell you Dont have balnce in your account so that's why you cant be axis your net in your system.
s nand tell me expiry date of my accout
5267 Honey Verma Sir, are you available on a web chat ?
s nand yes
s nand tell me expiry date of my accout?
s nand are you available on a web chat ?
s nand bolega ?
5267 Honey Verma sir you done your last recharge in your account its date is[protected] and time is-08:42 PM.
s nand hello
5267 Honey Verma yes sir i am here.
s nand so then last date expiry?
s nand today is 20-feb-13
5267 Honey Verma sir today is 21-feb-2013
s nand oh yes, but I was check last date of my accout was 22-feb
5267 Honey Verma But sir your number is active don't very please recharge your account and after that you will connect your net in your system.
5267 Honey Verma Sir, are you available on a web chat ?
s nand i ask many time what is last date of my accout why you people not responding
s nand tell me last date of my accout ?
s nand hello ?
s nand are you available on a web chat ?
5267 Honey Verma yes sir i am here.
s nand when you reply my question?
5267 Honey Verma sir i would to like tell you we don't have the excat date .
s nand how to calculate & why was showing in mts selfcare
5267 Honey Verma sir jaisa ki mein appko batana chahunga ki agar app apne account me 3 months tak koi recharge ni karate hai to apka number Temprory Deactivate ho jata hai .
s nand if you don't know closing date so why you disconnect my connection?
s nand dimag ka dahi kar diya hai
5267 Honey Verma And after 3 months you dont recharge your account so after that your account will be Permanent Deactivate .
s nand 3 month ka plan liya hai to 3 month ke bad hi ho next recharge karunga
5267 Honey Verma sir tell me your location please ?
s nand 3 month mein 2 din baki hai
5267 Honey Verma sir apki location jaan sakta hu?
s nand ganesh nagar II
5267 Honey Verma Delhi.
s nand 3 month mein abhi 2 din baki hai plz check?
5267 Honey Verma yes sir mein dubara check kr leta hu.
s nand yes please check my account?
5267 Honey Verma yes sir.
5267 Honey Verma please be on line sir.
s nand sure
5267 Honey Verma thanks.
5267 Honey Verma ok sir .
5267 Honey Verma your almost usage around 10 GB .
s nand so tell how much days left in my account
s nand 5GB left
5267 Honey Verma right and your last date is[protected] in your account.
5267 Honey Verma ok sir.
5267 Honey Verma Sir, are you available on a web chat ?
5267 Honey Verma Sir, are you available on a web chat ?
5267 Honey Verma Sir, are you available on a web chat ?
04:43 PM The user has ended the session.Thank you for interacting with us.
===================================================================

If you read this chat MTS India accept his fault but not resolve.
MTS India is a fraud company.

Hello,
I got a door delivery of mts prepaid data card for 1700 on 10th of Feb and it haven't activated until yet......
The customer care as well as the service vendor won't even lifting my call......
First they say it will be activated within 2 days and after i call them,they say it will take 4 days,and now its over a week......
I also contacted the MTS local store..they say we can't do anything ...just contact the Main service center.....
When I call the main service they say contact the local service center........WHAT THE HELL IS THIS
I'm sick of this service.......Is there any one who can help me PLZ
Do you how much it hurts to just give up on 1700 for nothing
Please activate the device soon.........
Regards Mahesh

Contact:
Name : G MAHESH REDDY
COntact : [protected]
MDN No : [protected]
Email : karthik.[protected]@gmail.com (Alternative)

Dear sir, madam,

Re: complain on MTS Mblaze overbilling
Ref: MTS datacard ref # MDN- [protected]

I would like to bring to your kind attention on MTS Mblaze poor handling of my accounts and overbilling, kindly note below information in detail and request you to involve to take action and give justice for me and to avoid MTS overbillinig with other innocent customers too.

1) My MTS connection got activated on 10.08.'12,
2) monthly bill of Rs 500 valid from 10.08.12 to 10.09'12 payed ontime within deadline 18.09.12.
3) MTS did not realize my payment made ontime for Rs 500 valid for 10.08.12 to 10.09.12 and disconnected my connection on 24.09.12 (with E-mail notification), even afer when i sent the proof of bill, they refused my payment realisation and continue to barr my connection.
4) It is MTS company's mistake for not realizing my payment made ontime and to disconnect.
5) i used MTS connection only for 13 days chargeable period from 11.09.12 to 23.09.12- after which MTS disconnected for mistakes from their company staffs for not updating my payemnts in their system, when the mistake is from MTS side for not realizing my payemnts made ontime and to disconnect, still they are chargeing for the ful month and everyday toruring me with repeated phone calls and E-mails.
6) Later by mid october they could have realised my payemnt and resumed the connection, but it was not intimated to me to continue the service and i did not use after 23.09.12.
7) on 24.10.12, they called and asked about new outstanding payment, then i loginned with datacard to check the status, that was the only day i used to check on my datacard status as they were overchargeing, and i sent a mail explaining all above points to MTS cusomer care and still they are forceing me to make a payemnt for the false bill generated due to poor handling of my account by their staffs.

With so much of mishaps and mishandling from MTS company, stil they are falsely chargeing me for the full month (11.09.12 to 10.10.12, when they had disconnected on 23.09.12) when they had disconnected for no reason in the middle, i faced lot of issues for my official mails with sudden disconnection without prior notification evn after the payemnt made ontime.

Looking forward your justice.

Regards,
Mahesh
Bangalore

I was looking for a good and reliable Internet data card provider and searching the Internet. I came across name like Airtel, Aircel, BSNL,Tata
docomo and Mts. Based on the number available I contacted MTS to enquire about their service. They claimed that they have their super speed service in my area. I am expatriated settled in Aluva and I believed their claim and asked for a demo. On November 2nd two of their representatives named SHYNTISH and SUJITH showed up with their product. They used my computer to demo their product. the modem they used were showing speed which was average, and raised my concern immediately. They told me that the the modem I will be getting is a newer and different model and will give 3.2 mbps speed. Believing them I paid RS 1100 and purchased the modem. The assigned MTS number was [protected]. They promised me that the service will be activated next day morning and I did not happen. After several calls they activated the service next day evening. But when I started using the modem it was dead slow and was not giving me speed more than 128 kbps speed. I immediated contacted my sales persons and they told me to change certain parameter in the login module, which I did and did not give any good speed at all. I packed MTS modem and stopped using it. I contacted the sales reps and asked them to come and take back their product, deactivate the product and return my money. I told them since I was leaving for USA on November 7th, they should do it prior to my departure. They said they will do it but nothing happend. I left for USA on November 7th and came back on November 27th. No action were taken BY MTS to return my money. I called SHYTISH at [protected] and SUJITH at [protected] several times, but none of them returned my money nor they took back the modem. After couple of days I got a call from MTS customer service asking me about reason behing deactivation of the service and I explained the whole situation, therby I learned that the service was deactivated. There after I started getting calls from MTS customer service [protected] asking me money for the bill, a service which I did not use for even a day. I told them to stop calling me on this matter. But it continued. On February 7th myself and my wife personally went to MTS office in Anchumana Eranakulam to address this issue and we met thier customer relation Manager Patric ([protected]) and explained again the whole story and provided the name and contact numbers of their sales reps who cheated me in this business deal and also the about the daily calls which I am getting asking money. He personally assured me immediate actions to resolve this matter and promised me that I will not get any more calls from customer service for the money. But it was useless promise. Still I am gettting calls on every day asking me the money for a service I did not use for evern an hour. This is getting to my tolerance limit and I am going to file harassment complaint agaist MTS. I have not seen worst serivce and business approach like this in 62 years of life. Customers should not go for MTS data card service at all. They sweeten their talk to get you in. But once you are in all you get is a feeling of cheating and frustration. Government should ban companies like this doing business india


Lalu Mathew

I purchased a data card from MTS on last month by paying Rs 699 from one of the representative named Chandru.He suggested me to opt for postpaid corporate plan.So i did the same with amount 899 for 10gb.They assured me that the speed will be upto 3.1 MBPS .Though the signal is very good ,but the speed is only 72kbps.
from the day1 itself.So i complained about this to the customer care.The complaint number is C[protected].They assured me that they will send one technical person and will check. But no has come still now.I called them and also chatted with them ,only they are telling me next it will be resolved.I chatted with them on last sunday (interaciton number is Q[protected].But there is no response from them.Today i asked about the complaint and got that they closed the issue.please help at least i need return the data card and close their service,if they won't keep their promise. Please help.

I am Lourdu Samy from Chenni, bought MTS Datacard on 15th January, 2013. As on 13-Feb-2013, it is not yet activated. Please do the needful.

Data card Number: [protected]

Individual dealt with: Lokesh
Mobile Number: [protected]

I am doing real estate business for which I planned to use the above mentioned data card for posting requirements and receiving leads from sites like 99acres, indiaproperty.

sir i read an add of mts 3g tower installing in land....i cald d no.
lady replied to pay 4k for registration ..my question is whthr though r of mts procedures.....nd d no...[protected]....whthr dis is of d registered mts employs no....she told tht she's calling from Delhi Delhi..sir pls inform me d rite details....my no..[protected] ,,,,,,im hvng 10cents land

.

I have recharged my Mobile with [protected] with Rs. 191 plan details of which I have enclosed in attachment.

This is a clause which states that I have to recharge my mobile with Rs.900 in 180 days so as to get eligible for auto-renewal of this plan. I have recharge with more than Rs. 900 in this period so I request MTS to auto renew this service on time. My plan is pending for renewal from tomorrow i.e. 11-February-2013. I request MTS to kindly renew my service on time so that i could enjoy services provided by MTS.

Regards
Anuj Khatri
[protected]

Hello,
I am Braham Prakash from Delhi, have a MTS CDMA sim of no.[protected]. Now I am facing some problem with my CDMA mobile set insofar that I have to port the MTS no. out to a Airtel GSM connection. But I was not getting upc although I have been trying port message continue daily for 15 days and call to 155 customer care but result zero he said wait for 24hrs, Can you help me out sir. My alternate contact no. is [protected].

My name is H V Venkataramaiah, I am a Customer of MTS,my number is [protected], since 06 months, my account is being deducted with Rs.60/- with out my consent and knowledge, I tried to contact customer care regarding this, it is always engaged or automated replay I received, for this I have to hold my phone at least 7 to 10 Minuit. I fed up with their attitude, and they never respect the customers. They just minting money from this type of deductions. Since 06 months I lost Rs.360/-, I want this money back, it is my hard earned money. I don't want to loose it .