MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

I am using MTS broadband service No.[protected] past one 15 months. My credit limit is Rs.1600/- in MTS.
I am running bussiness thats why my number is spread all over india.
I am paying bill on time even then my number did barred today 8/02/2013. it happened so many from one year
Call center does not respond correctly.

Therefore you are requested to kindly help me out and tell me the way to get RID of this DOCOMO.
Otherwise i will be forced to take some legal steps against DOCOMO

Myname is Snajay Nimesh
cell No. [protected]

HI!!!
I JUST BOUGHT MTS MBLAZE ON 21ST JAN 2013 AS I WAS AWARE THAT IT PROVIDED A HIGH SPEED OF 3.1 MBPS BUT ON BUYING I REALIZE THAT THEY ARE PROVIDING ME A VERY LOW SPEED AND THE SPEED IS VERY MUCH LOWER THAN MTNL, FUHRTER ON CONTACTING MTS PEOPLE THEY DONT GIVE ME PROPER RESPONSE THEY TAKE TOO MUCH TIME AND EFFORT TO RESPONSE. I HAD REGISTERED A COMPLAINT AND MY COMPLAINT NO IS C[protected]. THEIR TECHNICAL PERSON HAD ALSO VISITED MY HOME BUT AND HE TOLD ME THAT THERE IS SOME TECHNICAL DEFAULT WHICH WILL BE OVERCOMED WITHIN 2 TO 3 DAYS BUT STILL I AM FACING THE SPEED PROBLEM. HERE I WOULD ALSO LIKE TO MENTION THAT THESE FOOLS AT MTS ALSO RESPOND TO YOUR CALLS PROPERLY THEY MAKE YOU WAIT FOR MORE THAN HALF AN HOUR. THESE FOOLS DON'T VALUE OUR PRECIOUS TIME. DON'T BUY MTS.

MTS FOOLS IF YOU ARE LISTENING TO ME GET MY PROBLEM SOLVED IMMEDIATELY. IT'S AN ORDER .

Respected Sir,
I am pleased to inform you that i am totally satisfied with the service that mts provided me for the last 2 years, I am a decent user of Mts for 2 years. My dongle no : [protected], registered on my name Plaban Kabiraj, a resident of Palashdiha, durgapur, bardhaman, west bengal, india, a journalist and editor of a bengali newspaper. I am here to complain you that a man namely Rathin Roy, Claiming to be mts staff with Mts Mobile NO : [protected], from durgapur, used to do my recharge. I gave him Rs 303 Recharge money to do the recharge .... as i was in a programme i was 3 hours late to make him the payment.... I gave him the money still he threatened me despite of giving the sum i will not be able to use the dongle anymore.... and luck didnt smile upon me and thus i cant use it any more.... as i was unable to contact customer care to resolve the issue... i conatcted Mr. Biswajit, a Technical man of MTS. He told me due to address verification issue my line was disconnected... But iam, using the dongle for past two years... I have submitted all the necessary document at the time of purchase. But none contacted me recently for address verification... afalse charge has been raised by thst particular man,,,, Rathin Roy as he threatened me... Sir, Plz check his background a Court case is going on against him for cheating a bank ... and also prior he worked in idea and he has been knocked out due to his cheating habit.
So, being your noble customer i request you to take a step so that he cant exploit your regular customers.....
Thnaking You,
Yousr faithfully
Plaban Kabiraj


Mts customer
Dongle No: [protected]
Mobile No : [protected]

Dear Sir,

This is regarding a complaint regarding billing after closing the account and bad response from customer support

I took a post paid MTS Data plan (MDN No: [protected]) on 10th of Sep. I took it from an MTS agent who visit our company.
I paid Rs[protected] – equipment cost + 500 – 1st month advance. The service was ok. The 1st bill was generated and I called the agent
and he told that the 1st month advance get adjusted after 1st bill. Since that pending amount was there, I called him again and a service Rep
assisted in solving this info . But I had to close this account on 27th Oct 12 after 1 and half month as it was not really useful
since mostly I have a Wifi in my location. I personally went to the Kochi local office for closure. The customer person told there was some
pending amount of 252 /- ( Reciept # 15112 ) and I paid and close this account.

After closure also I am getting a bill of ( Rs 525 ) . Again I went to the customer office and raised a ticket ( CVF # 7607 ) for inquireing the same.
The lady said that there are still pending amount and account is not closed. I showed the closure receipt. Then she said someone will get back to me
via phone and no one called. I did couple of follow up calls and everytime they say
Someone will get back to me. Later on 16th Jan 2013, I got an advacate notice for paying the pending amount
Again I went to Customer center on 28/1 for a closure ( CVF # 7670 ) . Lady said some one will get back to me.
I did a follow up call and again same response.

Its 1-Feb and this issue is still open. I request to look into this issue and close this ASAP.

Below are my concerns

a) I have been asked to pay bill again even after closing the account.
b) I am not getting any solution from local customer care. When I call the support #, they are asking me to meet local support center )
c) Customer person always asking that they wil get back and no one is getting back to me
d) If I request if I can meet in person. They are saying it is not possible.
e) There is a contact # mentioned in the advacate notice[protected] . Most of the time it is switched off.

I also worked as customer support lead for multi national company.I feel MTS is not demonstrating a good customer support here.
I already spent more than Rs 525 for visiting 3 times in person .paying the amount is not a big deal.but I don’t want to pay an amount
which already paid for the service.I request you to look into this ASAP.

Note : Sorry I don’t have the agent name who give me the connection. His MTS # is [protected]

MY NAME IS PRASHANT SONAR i taken mts data card on 27 january 2013 and it will activate on 29/1/2013 at the time of purchase company plan said that they give me 6 gb for 1 month and unlimted social media data means the social networking site like facebook twitter are free for 1 month but my balaance is deducting for it when iam using it
my device 10 diit mdn no is [protected] the connection is on my name i purchase this device from croma juhu
kindly help me i send the mail regarding this problem to company but they not responding

I was using MTS broadband services. Which was very slow and I was getting lot of service interruptions. Finally, I decided to close the connection. The MTS store guys at the MTS store were not willing to take disconnection request. After many visits and consistent calls to customer support, they took my disconnection request. They told me to clear all the outstanding amount Rs 1218/-, which I paid on the same day.

After almost 6 months, I got a notice from a lawyer "Ranvir Vats" on MTS letter head. The notice says, I have not paid the bill. I have to pay Rs.800/- as bill charges and Rs.500/- for legal charges.

Please find the mail conversation, where the MTS has clearly said I have no dues to pay and my connection will be permanently disconnected.

RE:RE:RE:Re: Your MTS account eBill dated 01/08/2012Thursday, August 16, 2012 8:03 AM
From: "customercare.[protected]@mtsindia.in" <customercare.[protected]@mtsindia.in>Add sender to Contacts
To: [protected]@yahoo.com
Dear Mr. Lokesh,

Greetings from MTS India!

We sincerely apologize for the inconvenience caused to you.

With reference to your email dated 14/08/2012, regarding the “Cancelation of Data Card MDN: [protected]”, we would like to inform you that we have gone through your MTS account and found that your MTS Services got temporarily deactivated on 10/08/2012 as per your request.

Further to your mail, we would like to inform that there is no outstanding amount in your MTS account and it will get permanent disconnected within working 90 days. The MTS team would assist you in the best possible manner.

Let us know, if you require any further assistance, we would be pleased to assist you.


Regards,
Ankit Kapoor

MTS Customer Care – KK
Sistema Shyam Teleservices Limited,
Ground Floor,"Salarpuria Touchstone"
15/3,Outer Ring Road,Kadubeesanahalli,
Varthur Hobli, Bangalore -560087
MTS Customer Care Voice [protected]
MTS Customer Care Data [protected]
Customercare.[protected]@mtsindia.in

From: [protected]@yahoo.com
Sent: 8/14/2012 12:14:49 PM
To: MTS CUSTOMER CARE KARNATAKA

Hi,

The request given was for permanent disconnection. There is no question of doing any payment or visiting MTS outlet. If required, I will approach consumer court for the harassment meted out to me by MTS.

The full and final settlement is done, Rs 1218/- is paid (As told by your agent). I cannot keep visiting MTS outlet again and again.

Regards,
Lokesh

--- On Tue, 8/14/12, customercare.[protected]@mtsindia.in wrote:



From: customercare.[protected]@mtsindia.in
Subject: RE:RE:Re: Your MTS account eBill dated 01/08/2012
To: [protected]@yahoo.com
Date: Tuesday, August 14, 2012, 7:36 AM



Dear Customer,

Greetings for the day!!

We regret the inconvenience caused to you.

With reference to your mail dated 13th August 2012 regarding the MDN [protected], we would like to inform you that we have checked your MTS account thoroughly and found that we have received your account disconnection request R[protected] on 24th July 2012 and your account got temporarily deactivated from 10th August 2012.

Further, we would request you to please visit your nearest MTS branded retail outlet for the billing concern and there our team will assist you to resolve the issue.

We value your association with MTS.

Let us know, if you require any further assistance, we would be pleased to assist you.

Regards,
Manoj Jaiswal

MTS Customer Care – KK
Sistema Shyam Teleservices Limited,
Ground Floor,"Salarpuria Touchstone"
15/3,Outer Ring Road,Kadubeesanahalli,
Varthur Hobli, Bangalore -560087
MTS Customer Care Voice [protected]
MTS Customer Care Data [protected]
Customercare.[protected]@mtsindia.in

Dear all,

I am using a prepaid plan : 798 per month. According to MTS the speed plan is 3.1 MBPS.

But they will provide after recharge max 56kbps.Please don't try with MTS.

I am using my Internet in Opp. Hotal Madhuban, Rajpur Road, Dehra Dun.

No one get back to you when they sale there product with other promises and No one help you. Customer care always charge peymount for your call. they held up you upto 5 minutes and you bill go rise.

Thanks
Dr. Vipin Chauhan
[protected]

Hello,
I am Sunit Kumar from Chandni Chowk, Delhi. Here I am providing the first mail which I sent to MTS regarding my online purchase of New MTS M BlAZE DATA CARD.
"Through Connect India I purchased online the MTS M BLAZE DATA Card Postpaid Connection with a Unlimited Data plan of Rs 825pm excluding tax. An executive named Pankaj (Cell No - [protected]) from Noida office of Connect India delivered it to me on 15th Jan 2013. Though I booked it on 14th JAN 2013 & after having conversation with Sachin ( Cell No - [protected]) of Connect India office. He made a Commitment to me that my Data Card will get delivered to me till 14th Jan 2013 evening but I didnt get it on that day.

Can you do something in regard of MisCommitment of Sale. And Pl tell me when my M BLAZE Data Card get activated.
I am really thinking that if this is the Condition before activation of Data Card then how good MTS Service will be after it will get activated. I'll wait for a positive reply & action from you.
My M Blaze Data Card's RSN/Kit No is - A[protected]/[protected]/[protected] . My Contact number is [protected]."

As you read above the details I provide. I tried to contact several times to Connect India regarding this issue but they never respond to my Call.
I tried to contact MTS too but they said that I have to re submit my details as my CAF is rejected ( I dont know why though I provided right proof and photo) at any of their MTS Outlet but when i visited their they said they cant help it because if they submit from here their centre code will clash with the agency code from where i purchased. Please help me as Its almost 10 days. The Receipt No of ConnectIndia is - 23855 dated 15 Jan 2013.

Sir. Mera mobile number ([protected]) Jo ki MTS cdma Maharashtra ka hai
Es company ki service pasad nahi aane ke karan Mai portout. Karana chahata hun
Lekin mujhe es company se portout code prapt. Nahi hota. Hai

Process : (Apne number [protected] se ) PORT [protected] (type kar usse ) 1900 (par send kiya )
Process times : 09:56 PM, jan20 2013
Process problem : portout code not reserved
Action. Of Process : call. The customer care. Unnone sorry kahakar talk diya
Request : solution of my problem
Feedback : contact. Mob [protected] & email [protected]@gmail.com

Thanks &Regards
NIMARCHAND JAMUNPANE

I HAVE REGISTERED MY COMPLAINT AGAINST MTS
I WOULD LIKE TO GIVE ADDITIONAL INFORMATION TO CONSUMER FORUM SO THAT THEY CAN INVESTIGATE SMOOTHLY.
THE CARD WAS PURCHASED IN MY HUSBANDS NAME AND MY DATA CARD NO IS [protected].
KINDLY LOOK INTO THE MATTER BEFORE I AM BEING CHARGED ADDITIONALLY.

Hi,
I bought the MTS datacard on jan 9 and the connection has not yet been activated. The mts rep Diwakar ( Sarjapur Road Bangalore, mobile no - [protected]) has not responded to my complaints and has simply directed me to the mts customer care to resolve the issue. The customer care is also not helping me in activation, simply asking me to contact the MTS rep. So I am just shuttling back and forth between the MTS rep and customer care without any resolution. It appears that I have no other option but to approach the consumer court. My details are as follows :
1. Name : Prasun Ray
2. MTS datacard no - [protected]
3. Mobile no - +91-[protected]

Hi,

I am an unfortunate customer of MTS mobile.

My Phone no- [protected]

I took MTS Moblile services Few months ago , and i have recharge my mobile with 30 rs and after some time they deducted my balance and balance got .11 paisa without any reason.I immediately registered a complaint with the Customer Care and I was promised that the matter would be resolved in 10 minutes. But they seemed to be sleeping on my issue as I had to continuously call CUSTOMER CARE and finally after slogging for 4 hours , i am here for complaints ...
This is a pathetic service and an incompetent staff .
A disgruntled customer
Phone no- [protected]

I got a recharge done for Rs.303 on my mts data card [protected] on 10/01/2013. The recharge was accepted but i was not able to connect to the internet after that. When inquired, i got to know that since the device was not used for a long time, it was blocked from any further use. If it was blocked, why the recharge was accepted then ? Is there any way to get the money refunded ?

i had deactivated my mts wireless internet connection but upon that i m receiving bills every month. when i call customer care they say that it has been deactivated and they have no idea about this.despite my connection being pre paid i m receiving bill and now they are saying that my connection is broadband.they are real cheaters and a serious action has tto be taken against them.

sr. my name ashish from:new delhi, my mts mobile no.[protected] sr. today am open mts zone i watch mts ad download native opera mini rs.10 for 10days i submit downloading request my bal debited rs.10 but my downloading not sucessful error:407 and download stoped native opera mini nothing download and my bal rs. debited i reques t u pls. refund rs. 10amount

I have takne a MTS MBlaze postpaid connection and dongle through online.
Customer name--Subhajit Kr Bal Niyogi
My MTS MBlaze no--[protected]
Circle--Kolkata
The sales executive has cheated me first without mentioning that the connection available will be Postpaid only. Anyway, thinking of its my fault, I have taken the Postpaid connection.
Now, after more than 3 months over, I am now finding that the billing is exorbitant. Whereas the another Prepaid connection of MTSis providing me much cheaper service with more usage, the postpaid one is billing too much for the same or lesser amount o[censored]sage in comparison to Prepaid.
So, I have called MTS Customer Care today to shift my connection from Postpaid to Prepaid. I have astonished by the answer I have received from Customer Care that Postpaid to Prepaid transfer is not possible for any Customers of my circle. Whereas the sales representative on the very first day confirmed that it is always possible to convert from Postpaid to Prepaid and vice-versa after 90 days o[censored]sage. But, though now more than 90 days of my connection is over and I have cleared all the outstanding amounts till date except the last bill, MTS is straightforward refused to convert my onnection from Postpaid to Prepaid. Its a total cheating on behalf of MTS authority.
I want to migrate from Postpaid to Prepaid at any cost as of now due to unreasonable heavy billing in Postpaid. Otherwise I will have no other option but to close my connection at the earliest which is tremendous harassment for any customer.
So, I am requesting the MTS authority to look after and resolve the issue at the earliest.
Regards,
Subhajit Kr Bal Niyogi

Greetings,
I purchased a MTS post paid connection few days ago and I was told that it will be activated in 24hrs.it is not activated till now.MTS customer service is telling me its because my number is different in their records,which is not my fault as I gave them right number and I got few calls from MTS on my correct number.
Then I was told to contact MTS dealer to sort it out and dealer told me its updated.I again called MTS callcentre and got same answer,even this time MTS call centre employee Mr.Praveen disconnected my phone without giving any replies,when I asked him to transfer phone to his supervisor and to help me on this.

Now I am left with useless MTS usb for which I paid 1050 Rs.

This type of customer service is completely unacceptable where Call centre employee and dealer dont want to help customer.


disconnecting customer call from call centre employee is not a right way to sort out customer issues, and I urge MTS to fix this problem ASAP.
Moblile num ber of dealer is :-[protected]


regards,

Kapish Sinha

I have purchase an Mts Mblaze data (no. [protected]) card on 27 October with rs. 999 plane and under this plan I got 10 gb data with 3.1 Mbps speed. From last two months it getting slow and not working properly,
sometime it show modem is unavailable
I have make so many call on Mts customer care no. [protected]. But still I am waiting for reply/Solution.
I have make a call on mts customer care no. On 11 nov. That call was connect with your customer care executive name sanjay kumar, in my conversation with sanjay, I have got some information about my data card, and I was shocked after heard all details the details are mention below:
main user name/User name (who is owner of this data card) : jose varghese
address (where that device has been activated) house no. 998, 1st floor, ahina apartment, gali no. 23, tughalkabad extn.New delhi 110019.
I need to know if I have purchase that device for my own purpose, from mts dealer name : jai maa infocom, address : ta-93b, tughalkabad extn. Kalkaji new delhi – 19. So why that guy sent me used or froudy data card. As per my knowledge I have used maximum to maximum 6 gb from the date to received to 8th nov.
From 8th nov. 2012 to till date I am continuously raise so many complaint with the dealer / Nodel and appellate of mts also on customer care no, but every time they told me that after three or four day my executive will be visit your location but every time nobody come and problem still pending. On 12th nov. I have again call to dealer of mts and again he replying his representative will be reach on monday or after deepawali.
On 15th november I have visit your lajpat branch I got reply from that side “please call to customer care”
now today I have make a call on mts customer care no. And still this card allotted to another person then I have again an mark a complaint on your customer care nu (complaint no. Is c[protected]. With the help of your supervisor named angeet singh.
Please tell me what you do if you are sitting on my position
please do the needful on urgent basis. It’s urgent.

I have make so many complaint via mail/Call but I do not receive any kind help from mts site.

Name : Mukesh kumar
data card nu : [protected]
my mobile no. [protected]

Dear Mr Minoti,
you are selling your product to your customers not for yourself I am not concerned if the things are working in your circumstances this is now a month and your system have not resolved my problem. I request you do not make it a blame game, please come with a healthy resolution that works. I am looking forward for your resolution ASAP.
From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 24 Dec 2012 10:28:36 +0000

Dear Mr. Singh,

We acknowledge the receipt of your mail.



We have re checked and found the software working in our system in internet explorer , we request you to kindly get your system checked, as it may be a system issue also.



Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Saturday, December 22, 2012 12:52 PM
To: MTS APPELLATE DELHI; MTS CUSTOMER CARE DELHI
Subject: RE: Not getting messages in MTS data card.



Hi Minoti,
your given link is not browser compatible it is not opening in (mozila and internet explorer) some how I manage to open it in google crome, below is the print screen. as far as software updates are concerned which is on your site, I have downloaded it on laptop which I have attached in the mail is bad or damage RAR archives. as I have already mention in my prior mail that file are damage. I hope you understand my problem and resolve it soon I am sending my data card detail.

HUAWEI
Model:EC1561
FCC ID:QISEC1561
MEID:A000002E3BB536
pESN80A1DE6D
S/N:X8Y9MA11B2107917



after clicking on the right side link "DOWNLOAD LATEST MBLAZE SOFTWARE"

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Thu, 20 Dec 2012 07:22:16 +0000

Dear Mr. ,

We acknowledge the receipt of your mail.



Kindly find the below screen shot from the same link and click on highlighted ling then you can see the tool updated on left corner.







Should you require any further information/assistance, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.

Our customer care executive will be pleased to assist you.

We value your association with MTS.





Regards,



Minoti Behera

Appellate Officer, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: Wednesday, December 19, 2012 10:32 PM
To: MTS APPELLATE DELHI
Subject: RE: Not getting messages in MTS data card.



hi,
I am not getting any such link "download latest software" on left side of the page when I am clicking on the link given below it land me to a page that have not such kind of link. please check the screen print below.

From: appellate.[protected]@MTSIndia.in
To: [protected]@hotmail.com
Subject: RE: Not getting messages in MTS data card.
Date: Mon, 17 Dec 2012 09:51:13 +0000

Dear Mr. Singh,



We acknowledge the receipt of your mail.



Please follow the below mentioned steps only for ZTE Data Card. If you have Huawei Data Card, this would still take another 5-7 working days for resolution to be updated on website in similar way:



Only for ZTE - Open the websites http://www.mtsindia.in/mblaze/index.html --> Click on Download latest software (left side down) --> Small window gets opened--> Click on ZTE Update Nov 2012 --> Save the tools in your desktop and run the tools as per the instruction given in the tool.



NOTE : ONCE THE TOOL WILL BE SAVED ON DESKTOP, THE DEVICE SHOULD BE INSERTED IN THE LAPTOP BUT SHOULD NOT BE CONNECTED & THE DIALER SHOULD BE CLOSED WHILE RUNNING THE TOOL.



Should you require any further information, please feel free to contact our Data customer care on 955 from MTS mobile or [protected] from non MTS phone.



Our customer care executive will be pleased to assist you.



We value your association with MTS.





Regards,



Minoti Behara

Appellate Authority, MTS Delhi



Sistema Shyam TeleServices Ltd.
Delhi / A-194,Okhla Industrial Area

Phase 1, New Delhi-110020



MTS +[protected]

appellate.[protected]@mtsindia.in

cid:6238898B-57D8-475E-A[protected][protected]@medusa.mezzonet.net



From: Niraj Kumar Singh [mailto:[protected]@hotmail.com]
Sent: 15.12.2012 10:47 PM
To: MTS CUSTOMER CARE DELHI
Cc: MTS APPELLATE DELHI
Subject: Not getting messages in MTS data card.



Hi,
I am using MTS Data card my no is [protected] for last few week I am facing problem when ever I connected to internet a popup message appears "there is no more room on the device for new text messages, you can't receive new messages, please clear the message in time" for the same I contact MTS customer care.
1. they ask me to go the nearest MTS out let
2. when i went there they told me to contact MTS customer care They will delete messages from the server.
3. when again contacted to MTS customer care they told me to uninstall the data card software and re-install it, I did it but my problem is not resolved.
4. again i contact MTS customer care they told download zte updated software from MTS site.
5. I download it but the file is zip format and currepted.

so who ever is concerned please resolve my problem ASAP.

Thanks & Regards
Neeraj Kumar Singh
+91-[protected]

>Hi sir,
>
>I bought a MTS Data Card from the MTS mobile company since 3 to 4
>months back, I was facing many kind of problems during the use of this
>Data Card. Now before 3 to 4 days back a customer care executive Ms.
>Kalpana Chaturvedi made call me and told that sir, we are upgrade your
>data card and after that you will get 15 GB DATA USAGES with speed up-to
>9.8 MBPS so please visit our sales office which is located in 22 godam,
>Jaipur. Than I went there in my office break time and submit my earlier
>bill payment and made the charges of Rs. 450 of get the replaced
>device, after that she told me that sir, it will be re-start before
>11.00 PM today itself. But nothing was happened. Than I did call to
>customer care number ([protected]) they guys told me sir it will start
>by tomorrow, I will wait for tomorrow. Again same thing, nothing is
>happened. Than yesterday around 11.28 I again made call to customer
>care on same number they told me that sir we have updated your
documents in our system and your data card will be start within 3 working hours. I went sleep.. when I wake-up early in the morning than I started my lappy and connect the data card in the system but nothing was showing over there. Right now after came from office at around 9:15 PM I started the data card and it's running but I shocked after see that I am getting downloading speed only 60 to 70 KBPS...I again made call to the customer care than I told a guy than please transfer your call to your supervisor, they ask me that sir can we put your call on hold for transfer your call to our supervisor, but I stop them for do that coz earlier in the call the agents put me on hold and than disconnect the call. So again they disconnect my call twice.
>
>No one is helping my problems in the MTS customer care.
>
>Sir, I have request you to kindly take the action against them and feel glad to

Yesterday a outbound team made a call to me and told me that our technical adviser will come at your home tomorrow and I take a off from my office for today. no one came at my home whole day and no one call me regarding my concern also. Now I called to your number [protected] at 23:05 and talked with Mr. Kartik Goswami (Customer care educative) he informed me about many thing which you have not informed me when I was purchasing this Data Card than I told him that please transfer your call to your supervisor and he put me on hold for 7 MINUTES than I was going mental and I disconnect the call.

I didn't see ever this kind of services in my life.