[Resolved] Naaptol.com — wrong product | |||
Dear sir, I received an email advertisement of a product from naaptol.com and i bought the product according to the specification of the product but when i received the product, that was different from the specification. When I complained to the naaptol.com, they refused to exchange or return the product. Nature of complaint:- I bought a BSNL Penta 7" Tablet. Specification mentioned it has SIM Card slot to use phone calls. But the product I have received was not having any SIM card slot. My order id was 4611857 dated 7-August-2012. Since the particular fecility which is most imprtant and main reason of buying this product was not there, this tablet pc is no use of me and i filed a complaint regarding this to customer care under complaint number 3430030 dtd[protected] but they refused to take back the product. Kindly help me in this regard. Yours truely, Ashok Nahata Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Blackberry 'Sprint'' 8830 — Does not work after 3 months
Ordered and sent dated December 6, 2010, Order no. 1055319.The phone number given for complaints are :[protected] and[protected],
Ritco Tech Co.
I have phoned them five or six times, they have asked me to send the handset to their office, and arranged a Courier pick-up, through Aramex Courier Service. However, no address has been forthcoming. Naaptol have not supplied me with an address for Ritco Tech o., and these people, based in Gurgaon(Haryana), never gave me a forwarding address, and the Courier company also deny having any address to which they can deliver the package to.
Kindly arrange to take back the Blackberry handset, and refund my money.
I am a senior Citizen, and I am fed up with this sort of run around.
Kindly arrange to pick up this handset, and also please refundmy money.
My name and address are : Arvind Swaminathan, 36, Anand Lok, New Delhi 110049
Dear Customer,
We are sorry to note that the item that you have purchased through the order no-4611856 & you have received different product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4611856] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-4611856 & you have received different product.This is a very rare and unfortunate case and we apologize for the same.
As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4611856] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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I have booked order on[protected] for blackberry sprint 8830 world phone GSM & CDMA as per company rule and commitment by staf of napptol that i will get my product with in 7 to 8 working days not i receved product in 22 days .
2 - I was order & pay for blackberry sprint 8830 world phone GSM & CDMAas got message on my mobile number [protected] and also seen advertisementin given by naaptol in news papper but i have received phone which is unableand not support to CDMA SIM.As per message, pepper advertisement and talk with staff at the time of order booking on date[protected] its CDMA and GSM support mobile. But its not support CDMA network
3-
I have received product vi ya Blur dart, the box of Black berry phone is not proper packed and not in good condition, i have received Phone, battery , USB card , charger , pouch , CD and user guide in it , but user gide is not for blackberry sprint 8830 world phone GSM & CDMA its for other blackberry phone.