Naaptol Online Shopping Complaints & Reviews

Address: Mumbai Suburban, Maharashtra

I had placed order for the sillai machine with slicing &dicing master . in June 2011 ,as per add in TOI on 10th june 2011 showing code no 918. for rs 1999 + 299 shipping charges through Naaptol .com deals. However they have sent only silai machine without the slicing & dicing master as shown in the advertisement.we have paid full amt of rs 1999 + 299=2298 rs. we have given repeated verbal complaints on naaptol phone. Recently spoke to Sunil on 8th august on the naaptol complaint phone Also written complaint is given on naaptol .com on 9th august2012 but received no reply.
My details are : Mr Indersain Sahdev Phone no[protected]
Email is : [protected]@hotmail.com Mobile [protected]
could you please reply to my complaint & send me the remaining part of the order ie the slicing & dicing master

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 14, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We were trying to reach you on:[protected], [protected], but at that time you were not contactable.

Thank you for notifying us with your complaint, we regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

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Address: Gujarat

My friend had ordered a BlackBerry Bold 2 9700 with 3G in April 2012, via Order No. 3742282.

The product received soon developed technical glitches. On contracting support she was guided by a representative from Naaptol to return her product for replacement, which she did so on June 27th, 2012. Naaptol confirmed having received the product on July 4th, 2012.

She was informed of the receipt and told that the product would reach her back within a duration of 15 days. On completion of the said duration, she wrote again and was perhaps told to wait for a few more days. At the time of writing this email, she has already called several times, but to no avail.

The customer service executives have been very rude to her. She even lodged a complaint with one Mr Saddam Patwadi, yet no step has been taken whatsoever to attend to her grievance, least of all replace/return her product.

The customer service personnel refuse to forward her call to their seniors, and on being told that they may have to face a consumer court reply rather mockingly that we may do as we wish.

I find this behavior completely unacceptable and unprofessional. It has been more than a month and she is yet to receive any indication that her product is on its way to being delivered to her.

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 11, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

As per our telephonic conversation you said that you have sent product at our warehouse address for replacement.

However, we have escalated issue our concern vendor team & they will dispatch the product within 7-10 working days.

Do write us back at [protected]@naaptol.com if the replacement is not received in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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Address: Chandigarh, Chandigarh

ORDER NO- 3841144
shopping online with naaptol has became harassment for me.they people do all fake things.really fed up....no words to say...

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Aug 10, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

As informed to you over the phone, you had send product through Track on Courier AWB# [protected] & the same was returned back to you by Trackon courier in EMPTY condition. Hence, Naaptol is not responsible for the mishandling done by Trackon courier.

We request you to register your complaint with Trackon courier and demand for your product or money, which was found missing in the Box.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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Address: Srinagar, Jammu and Kashmir

I ordered a Mini Fridge From Naaptol.. They Send me Broken Fridge... I made a compalint to customer care, they asked me to send fridge back and they will return my money.. I again spend Rs.400 to send them that broken fridge back. I asked them to send me my money.. However without taking any authorisation, they send that broken fridge back to me... without power cord... Now could you please ask this fraud comapny to refund me my money as I can't use their broken fridge...

Naaptol Order # 4106847

Name: Mohammad Rouf Rather

Contact # [protected]

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 10, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4106847 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

As per our telephonic conversation, we request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4106847] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Verified Support

Aug 23, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Mohammad Rouf Rather Amount :Product Price:3298.00+Courier Charges:1000.00=4298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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P

praan64

from Calicut, Kerala

Feb 26, 2012

NAAPTOL — Not refunding the money

i Have ordered a product on naaptol with order no:2955111 and the product i got was a wrong one . i returned the product back to naaptol in the blue dart courier with awb no:[protected] on 16/2/2012 and i have called naaptol cc executive and informed the awb no to him on the same day and he told me that they will call me for the refund of money after they have received the product. After 2 days i got confirmation from blue dart that the product has been delivered to naaptol. But they have not called yet and today is 26/02/12 still no response from naaptol. i want your immediate attention to this case

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Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Feb 27, 2012

Verified Support

Dear Mr.Prashant,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : PRASANTH SANKAR L Amount : 919.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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R

RoufBhai

from Jammu, Jammu and Kashmir

Aug 9, 2012

Naaptol is Fraud Company

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R

RoufBhai

from Jammu, Jammu and Kashmir

Aug 11, 2012

You also said that you will refund me the courier Charges... Can you please confim me same through email...

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M

manish 9837611051

from Ludhiana, Punjab

Jun 7, 2016

spy camera

dear sir mainai ek spy pen camera kharida usmai recoding nahi ho rahi hai deleavery key 2nd day call kar complaind kiya d.of puchace 29.03.20013 3 time complained kiya koi result nahi hai

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S

Sandip Show

from Bhopal, Madhya Pradesh

Jun 16, 2016

sending me different mobile

i ordered for swipe konnect4 but you sent me konnect 4e

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Hi Sir/Madam,

I have purchased Sony PS2 from Naaptol on 14th May 2012. We never received this product. It got delivered to somebody else. From last 2.5 months i am following up on the refund amount and they are continuosly saying "It will get deposited in sometime". I am very very frustated and disappointed.

I sent so mayn mails even copying to [protected]@naaptol.com. Sent so many mails to Divya Susai who is manager.

Thanks & Regards
Prakhar Paharia

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 09, 2012

Naaptol Online Shopping Customer Care's response Dear Prakhar,

As per our telephonic conversation you said that you have not received refund amount cheque.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

However, we have escalated issue our finance team & your cheque has been prepared & will get within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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Address: North 24 Parganas, West Bengal

Hello Sir/Mam,

I purchased a VOX mobile phone from Naaptol a couple of weeks ago and by now, the charger stopped working and the phone gets switched off suddenly at least a couple of times a day. I raised a complaint and they want me to visit their service centers. The irony is that there is no service center in my area. When I insisted to get this changed they are telling me to send them back the mobile phone to Delhi and then they would inspect and send me another set. However, my experience with them is so bad that I doubt their professionalism and trust. Also, when I am sending them emails, my mails are bouncing. I am ready to accept another set, only when they send me one and then I return this to them, hand to hand, or may be by courier. Please help me.

Thanks
Sabarno Gupta
[protected]

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 09, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We were trying to reach you [protected], [protected], but at that time you were not contactable.

We are sorry to note that the item that you have purchased through the order no-4417457 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a replacement.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [4417457] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# after dispatching the product.

It would take 2-3 working days for the product to reach us, & once the product reaches us we would dispatched the replacement and a same would be couriered to you within 10-15 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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Address: Madurai, Tamil Nadu

Hi Sir,
I am paying home delivery, xelectron w007 tablet in naaptol company. this tablet not supportin any sim card but advertiment support all sim card so help me please my contact number [protected]

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 09, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

As per our telephonic conversation you said that product is not working properly.

Please accept our sincere apologies for the inconvenience caused to you.

Request yo to kindly call on our mentioned customer care no .[protected] & You can also directly write to the vendor at [protected]@xelectron.com.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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Sir/Madam,
I'm from Chennai.
I purchased a VOX-SMARTPHONE - 2 WAY FLIP from naaptol.
ORDER NO: 2811420 ORDER DATE: 13TH NOVEMBER 2011 of value Rs. 3999 + 299
I received the product on 17th november.

1. the product did not have "java" in it where i could not load any games or applications, nor read atleast text documents from the memory card.
2. the TV in the phone did not receive signals properly, where i could only hear noise and nothing else.
3. the picture quality of the camera was very poor.
4. The charger did not work and it was rectified latter.

Thus made the phone not fit to be a smart phone.

Immediately the next day i called the customer care and lodged a complaint . They took a long time to direct me to send send the product back. As per the executive's direction i sent the product to alpha radios by bluedart and it has been received by them on 22nd DECEMBER 2011. And i claimed for repayment. They kept on dragging the matter and did not send me repayment.
I kept mailing them . when they receive my mail some times they call me and say they will speak to the authorities and get back to me. But they never did call me back.
I got fedup waiting for the solution. And finally after the lapse of 7 months of my complaint, I mailed Naaptol to replace with a tablet pc since i cant wait for a mobile phone any more and i have spent money and have bought one .
I gave options for replacement. But Naaptol has not replaced or refunded the money till now.
After that I received a mail from vox stating that they have dispatched product through DTDC PLUS and shipment no:V07215705. I tracked DTDC website and also Sms on [protected] but i could see only the message "Sorry no data found". Thus the shipment number finds to be a bogus or false number.
Will Naaptol solve my complaint or force me to approach consumer court.

-----
Pushpalatha

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 07, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

As per our telephonic conversation you said that you have sent product at our warehouse address for replacement.

However, we have escalated issue our concern vendor team & they will dispatch the product within 7-10 working days.

Do write us back at [protected]@naaptol.com if the replacement is not received in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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P

psplatha

from Irinjalakuda, Kerala

Aug 22, 2012

Sir,
I have been waiting for the replacement product till today. There is no sign of any parcel coming. Naaptol keeps giving false statements and promises. It never solves the problem of its customers. There should be serious action taken towards Naaptol.
-----
Pushpalatha

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Address: Hyderabad, Andhra Pradesh

I am very dissatisfied with Naaptol that I have ordered sofa cum bed air bed and I got just only that sofa without pumping machine and repair kit..Without pumping and repair kit how air sofa will work. I have called 5 times to customer care and they are not responding properly..and not returning my full amount..the service very worst..Order number : 4403150

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 09, 2012

Naaptol Online Shopping Customer Care's response Dear Kalyan,

As per our telephonic conversation you said that you have not received pumping machine and repair kit.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

However, we have escalated issue our concern vendor team & they will dispatch the missing product within 7-10 working days.

Do write us back at [protected]@naaptol.com if the missing product is not received in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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K

kalyan212

Aug 27, 2012

I got one very small courier from Blue dart and when I open I surprised that it doesnt contain required Pumping machine and repair kits. But it has some different piece which is useless for me for sofa-cum-bed product..It doesnt contain a pumping machine which means I cannot use my sofa to blow air..I am very dissatisfied with this after waiting of 2 months for not recieving complete product..This is very bad and disrespect to customers buying in Naaptol..

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T

tvg0033

from Coimbatore, Tamil Nadu

Jan 14, 2013

Greetings,

We have ordered the product “Ultimate Sofa Cum Bed” from your site. This product got delivered to us on 9/1/2013. However, it appears that the product which we received is bit smaller than the product which we ordered.

The product shown on the website and which we ordered has 4 vacuum holes on it, but the product (Ultimate Sofa Cum Bed) which we received has only 3 vacuum holes on it. Please find the attached picture shown on the website with the file name "Product on the site" and the picture of the product which we received with the file name "Received Product with only 3 vacuum holes"

Also, it appears that the received product has some defect. I believe there should be some joint between the vacuums, but one of the vacuum hole is not fixed properly. Please find the attachment with the file name "Defect".

Also, please find the below Invoice/Order details for your reference:

Order No -5752184

Awb No.: [protected]

Invoice # 839981/DL/0437322/[protected]

Invoice Date – 09/01/2013

We have spoken to one of your customer care representative (Akmal) and have informed the same and the case/complaint number given is 4037422.

Please do the needful at the earliest.

Thank you in advance!

Ganeshan T.V.

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Dear Naaptol Team,

My order ID : 3969177

As per my complaint in consumer complaints website, the concerned replacement of my product was delivered in time.

The product delivered is in very pathetic state. The door hinges were hanging and door could not be closed. The glasses were broken and there were scratches all around the product.

AS PER EARLIER COMMUNICATION, IF THE GOOD REPLACED IS ALSO DEFECTIVE THE MONEY WOULD BE RETURNED BACK. I request you,sir, to kindly return my money ASAP.

Thanks,
An aggrieved Naaptol customer.

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Address: Chennai, Tamil Nadu

My first deal with naaptol where I have booked Toshiba Regza 32HV10 HD LCD TV online i was glad to receive the order within the committed period.

I was all the most happy with the cost which was 16,990 whereas the market price is Rs20,990..

I am very happy to say LCD received with low cost & great features ...

If anyone want to to by this same product from naaptol kindly check this link... ive suggested all my friends about this site.
http://www.naaptol.com/price/945147-Toshiba-Regza-32HV10-HD-LCD-TV.html

Thank you so much naaptol you save my money as well as my time..

Sabina.........

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Address: Mumbai City, Maharashtra

The collection not only includes this fascinating saree with also some famtastic gold plated jewellery stuff, such a brilliant & fascinating designer georgette saree at reasonable price tag.

http://www.naaptol.com/price/5361873-Fascinating-Georgette---Net-Designer-Saree-...⇄

Just ordered one for my sister.

Waiting for the delivery.

Naaptol got some amazing collection on their website, which neat & cleanly designed.

AWsmmmm

Aug 13, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

order no 4568153
mobile no [protected]

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 04, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

By the time we received your post for cancellation the product has already handed over to courier for further dispatch and we will not be able to call it back now as the same is in transit.

We request you to accept the same when courier attempts the delivery.

Thank you for shopping with Naaptol.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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P

patel123456

from Delhi, Delhi

Aug 4, 2012

Dear people www.Data-entry-works.Com is world no. 1 fruad and scam company so please don't register with this site.. he is first taking a registration fee than they will note contact to you.. this company based in ahmedanad, note a surat bcoz when register in this company so they will asking you a registration fee in his bank account so just search that bank account in google that account having in ahmedabad note surat that is why I am sating you..that company based in ahmedabad.. and its a no. 1 cheater, www.Data-entry-works.Com is no. 1 scam, anc cheater copmany so please ihnore this company and register with other company..
www.Data-entry-works.Com is a cheater company

( comapany site details see in below

Owner Name: Zahid Khan
Owner Email:
[protected]@unitradeinfotech.com
Adress: 12-13, U/L Tulip Tower
Adress: Opp.V.S.Hospital
Ellisbridge, Ahmedabad, Gujarat, 380006

Owner Phone:
+91.[protected]

Nameservers:
NS1.DNSRAW.NET : 173.236.51.67
NS2.DNSRAW.NET : 173.236.51.68
Adsense ID:
pub-[protected]
Analytics ID:
UA-7447383
Same Adsense Account:
data-entry-works.com
Same Analytics Account:
data-entry-works.com

www.Data-entry-works.Com is scam comapny.

Www.Data-entry-works.Com fruad comapny

www.Data-entry-works.Com not a genuine

www.Data-entry-works.Com is scam & fraud company
ahmedabad based
www.Data-entry-works.Com fraud company

www.Data-entry-works.Com fraud company.. ignore this site...
www.Data-entry-works.Com is scam and fruad comapny

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Address: Tamil Nadu

The following confirmed order was delivered but with a lesser value unwanted goods . despite several reminders the marketer is keeping quiet.

Your Order Details:
Order ID Product Name Qty. Total Cost
(incl VAT +taxes+ Shipping+Paymode Charge) Gift Voucher Redeemable Amount Final Amount Paid Status
4510510 Poonam 3 B saree 1 999.00 0 999.00 Confirmed
Billing Address Shipping Address
4/593, Bharathiar street, sadasiva nagar vandiyoor road madurai 625020 ,
4/593, Bharathiar street, sadasiva nagar vandiyoor road madurai 625020 ,
MADURAI TAMIL NADU 625020 .
4/593, Bharathiar street, sadasiva nagar vandiyoor road madurai 625020 ,
4/593, Bharathiar street, sadasiva nagar vandiyoor road madurai 625020 ,
MADURAI TAMIL NADU 625020 .

Paid Rs. 999, for Poonam 3 B Sarees the goods received is Jannat Z-75 Please clarify and send the correct goods.

Feb 7, 2026

Complaint marked as Resolved

Verified Support

Aug 04, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4510510 & as per our telephonic conversation you said that, you have received different product.This is a very rare and unfortunate case and we apologize for the same.

We have escalated the issue to our concerned vendor team and awaiting a revert on the same.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

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Address: Surat, Gujarat

I am naushad pathan i am tirede frome naaptol.com... they are chaet me again my order no-4436131... i was returne the productafter getting that they told to give same product but i refused bcoz it has no sim slot but they told it has sim slot after that they told no it has no sim slot ...they all trying to miss guide me... but after complain i was reacived a call frome them they toldn u will get your refound in 7 to 10 working days by cheque......i said yes no problam thankyou..but after 4 days i was call back again and asked about cheque has dispatch yet or not then one of them told me no its not dispatch yet but it will take more 21 working days to dispatch......but first they told u have to wait only 7 days but after 4 days they changed again behaving wrong and telling we cant do anything .....u have to wait more 21 days after passing 4 days...that mean they are providing the wrong information and making me fool ....i gone so tirede with them they all are the bigest cheater i dont like lior but they all are lior ......they doing all what they want.....and they think just bcoz we are coustomer so we cant do anything that is the big missunderstanding for them i can use goverment power so many act hear for teach them a good lession .. but last time time i was stoped and nothing done anything but this i cant stop my self i am very dissipointed with that site and there costomer service exucutive.... this is the end of my patiants......dont underestimate me .....i m a 21st century,s educated costomer ..and this is not 18th or 19th century so think again .....and give what do u want frome me.....it is not a quistion for mony it is a quistion for my self ability...that what i am... so try to make me fool otherwise i can create so many problams for you ok u have only 6 days to send my cheque bcoz u have used your 4 days so i[censored] cant give my cheque in 6 days i m going take helpm of police act not online but direct with FIR.......this is end of my patiant..

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 02, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

As per our telephonic conversation you said that you have sent back whole product at our service warehouse address for refund.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque favoring : Naushad Pathan amount : 5999.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & Regards,

customer care
naaptol online shopping pvt.Ltd.

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Address: East Delhi, Delhi

I've puchased a blackberry storm 9350 from Naaptol and they have completely cheated delivering this product.

3724749 Cash on Delivery (COD) 9198.00 Order Delivered

I returned my handset for first delivery and received a defective one on 4th of july 2012.
Then after when I call Naaptol customer care and explain about my problem in a few days they say they can't help it and suggested to go to nearest mobile shop and get it fixed.

I want justice here as they delivered defected product.

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 01, 2012

Naaptol Online Shopping Customer Care's response Dear Vivek,

We are sorry to note that the item that you have purchased through the order no-3724749 & you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

As per our telephonic conversation, request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

Khasra no.386,
Gail no.2, A Block,
Mahipalpur Ext.,
New delhi-110037.
Land Mark-Near Jet airlines office

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3724749] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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A

anujkkumar

from Delhi, Delhi

Aug 1, 2012

Completely true. Its their practice to do this kind of things. I also got cheated once from the same company.

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V

vivekkakhil

from Delhi, Delhi

Aug 6, 2012

I've sent you back the product with the following bluedart details:

Waybill Number : [protected]
[protected][protected]
Pickup Date : 04 August 2012
From : NEW DELHI
To : NEW DELHI
Status : SHIPMENT DELIVERED
Date of Delivery : 06 August 2012
Time of Delivery : 12:00
Recipient : AJAY

Kindly do the needful as soon as possible.

Thanks
Vivek k Akhil
[protected]

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V

vivekkakhil

from Delhi, Delhi

Aug 19, 2012

thanks for the refund

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Address: Bangalore, Karnataka

Hi,

This is Abhishek from Bangalore writing regarding receipt of a substandard product via the Order No. 4501366 from Naaptol.com.

I had ordered 1 unit of Transcend 16GB Micro SD Card Class 10 on 24th July, 2012 making a payment of Rs. 549.00. The generation of the card has been displayed in the image as well as in the description of the approximate transfer rate to be 10MBps. However, to confirm this, I even called the customer care and they assured me that the ordered Micro SD Card is segmented "Class 10". I received the product on 31st July, 2012 and to my surprise, I have been provided with a "Class 4" card. I hope steps should be taken not to trouble customers intentionally or un-intentionally. For an online purchase, we have to rely on the product description and the image displayed, and this belief must not be challenged.

On 1st August, 2012, I contacted Naaptol customer care to report the issue but they declined to extend any support mentioning that they even cannot register a complaint in this regards.

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 04, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We are sorry to note that the item that you have purchased through the order no-4501366 & as per our telephonic conversation you said that, you have received different product.This is a very rare and unfortunate case and we apologize for the same.

We have escalated the issue to our concerned vendor team and awaiting a revert on the same.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

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Address: South 24 Parganas, West Bengal

I Paromita Das ordered a VOX+507 - touch screen multimedia mobile with Bluetooth (order no. 3558940), cost Rs. 2999+299 (Freight Charges). The product was defective:
1. After each call & msg, the phone switch offs,
2. The charger was not working,
3. The picture quality was very bad.
Since 2 months I was calling. They harassed me so much that I said to pay back my cash but they said they cannot. After 2 months, they said to return the product & they will send the Okay one.
After 1 month I received the replaced product. This time:
1. The Bluetooth was missing,
2. Also the head phone was not working after few days.
In fact I faced the same problems as previous one:
1. After each call & msg, the phone switch offs,
2. The charger was again the defective.
I complained many times. Every time they say that I will receive within 7 days.
But till now I did not get my Bluetooth & headphone. They also said that they cannot replace the charger since the warranty was of 1 month. This was not mentioned anywhere. Not even they informed. Where is my fault if they send the damage product? My warranty hasn’t expired. I am very unsatisfied with this. I want my cash back.

Paromita Das
[protected]@gmail.com
[protected]
C-W/3, RABINDRANAGAR, AKRA SANTOSHPUR,
P/O RABINDRANAGAR, KOLKATA- 700018

Aug 13, 2020

Complaint marked as Resolved

Verified Support

Aug 01, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We were trying to reach you but [protected], at that time you were not contactable.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 3227693 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Verified Support

Aug 01, 2012

Naaptol Online Shopping Customer Care's response Dear Customer,

We were trying to reach you but [protected], at that time you were not contactable.

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 3227693 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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S

sudipto.bhowmick

from Mumbai, Maharashtra

Jul 31, 2012

NAAPTOL — Fed up of being harassed_ refund the cash

I Paromita Das ordered a VOX+507 - touch screen multimedia mobile with Blue-tooth (order no. 3558940), cost Rs. 2999+299 (Freight Charges). The product was defective:
1. After each call & MSG, the phone switch offs,
2. The charger was not working,
3. The picture quality was very bad.
Since 2 months I was calling. They harassed me so much that I said to pay back my cash but they said they cannot. After 2 months, they said to return the product & they will send the Okay one.
After 1 month I received the replaced product. This time:
1. The Blue-tooth was missing,
2. Also the head phone was not working after few days.
In fact I faced the same problems as previous one:
1. After each call & MSG, the phone switch offs,
2. The charger was again the defective.
I complained many times. Every time they say that I will receive within 7 days.
But till now I did not get my Blue-tooth & headphone. They also said that they cannot replace the charger since the warranty was of 1 month. This was not mentioned anywhere. Not even they informed. Where is my fault if they send the damage product? My warranty hasn’t expired. I am very unsatisfied with this. I want my cash back.

Paromita Das
[protected]@gmail.com
[protected]
C-W/3, RABINDRANAGAR, AKRA SANTOSHPUR,
P/O RABINDRANAGAR, KOLKATA- 700018

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Address: Mumbai City, Maharashtra

Im happy to say at Naaptol’s site I had never come across at a very low cost for a branded product.

I had brought Tab from naaptol which was worth rs.6,999 with this product i had also received wespro cellphone it had great features..

With Naptol we can purchase branded products they have a great collection and the best part is with low cost..

In future i would love to shop with naaptol i have also informed all my friends about my experience...

I appreciate their sales & customer care executive exactly understand customer needs & they also do suggest as per our needs .... their customer care team is too good really polite and good knowledge about the order and product features.

Thanks to Naaptol & their all support team..

Sachin Mane..

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Address: Maharashtra

i ordered 3 Bandhani (Bandhej) Print Sarees + Classic 1 Gram Gold Jewellery @ 1999, can u believe the price. i cracked the best deal to impress my wife. I had booked the order through Creditcard, it was delivered at my house on the 11th day and wife immediately called me and said have booked anything from Naaptol, i was like yes i have just open it and d moment she opened, she was surprised and so happy with the gift. Awwwww she just love the saree, though there was delay in delivering the product, but i m fine wd it. These Bandhani Print Sarees sarees are brilliant with great colours and it comes with matching blouse piece and to the top of it the beautiful jewellery set enhances the overall collection.

Gharwali Khush toh aur kya chahiye.

Superb Collection by Naaptol.

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