Naaptol Online Shopping Complaints & Reviews

dear sir/madam,
as i hve purchased the things online from www.naaptol.com (order id: 5587574 on 14th of december 2012).from naaptol tem, they have couriered through aramex courier AWB No : [protected]). as i was getting the sms from aramex courier that we are not having any branch in bijapur so we can not deliever. that the same i conveyed to naaptol team through mail and telephone. they told that we will take care. for the same i asked to register the complain , complaint no: 3941650, on 22/12/2012. but nothing had happen. even after calling to naaptol team, they use to say sorry and with in 48 hrs, it will reach to you. today also i called to naaptol team, they have given one more complain number i.e.4011841. i asked for the refund of my amount, they are telling that they can't cancel the order also. kindly look in this issue.
regards,
sumit kumar

Complaint against: Naaptol.Com
Complaint Number on http://www.grahakseva.com : 125255
Amount loss/claim: Rs. 6,420 ( 6290 for Tablet + 130 for courieres)


delivery date: 17/12/2012

I have ordered a vox (v100) 7inch touch screen tablet from naaptol.Com on

order date :[protected]
shippment details : aramex with awb no : [protected]
order ID :5602202

I got the product on 19-12-12 and in that was not worked (screen + battry +... problem) . So, I called customer support but there is not proper response.
They said I have to send back and they wil be replace. I send by couriers on 24/12/12 and I paid 130 rupess.

Second tablet they send on 4/01/2013 but I opened in front of courier person and he also saw that screen 100% damaged (crashed) so I not recieved and just packed and send back.

Now I want my full money refund for this product not replacement...

I called customer care but they are saying I should wait, since I am forigner I need to back my country on 10th jan so I need my money back up to that day.
Thank you

Your order with
Order ID : 5553787
Product : Bajaj Majesty 2000 T OTG
has been successfully shipped at your shipping address. You shall receive your merchendise shortly

Here are the details of your order

Order Date :[protected]

Shippment details : ARAMEX NPD with AWB No : [protected]

Amount : 3212.00

I BOUGHT a BRAND NEW OVEN from Naaptol... the 2nd day iy started emanating fumes which burnt the exterior of the oven.. When i send u guys emails.. this is what is got.

When i called,i was not allowed to speak to any manager,., what can be more than this??!!
Expand this comment »

indira jha11:51 AMEdit
second EMAIL : Dear Ms. Indira,

Thank you for writing to Naaptol.

We apologize for the inconvenience caused to you.

We regret to inform you as the product ordered by you is a branded piece we request you to kindly visit your nearest service center for further assistance.

We do understand you anguish however, we being third party and not manufactures we are unable to resolve the issue.
Expand this comment »

indira jha11:51 AMEdit
WHY WOULD I BUY PRODUCTS THAT DONT WORK THE VERY NEXT DAY FROM YO UGUYS????? and you just shrug off responsibility saying that u guys are 3rd party???!!

indira jha11:53 AMEdit
ATLEAST ARRANGE FOR SOME AFTER SERVICE.. MATLAB NAYA PRODUCT KHAREEDEIN AAPSE,, aur phir hum khud after service ke liye bhage daure from the very next day!!?????

respected sir,
sir meri complaint ye hai ki maine naap tol company delhi se ek tablet pc kharida hai jo ki mujhe 26/12/12 ko recive hua par chek karne par pata chala ki vo purana tha use kya tha uski battery mai problem thi ,mera oder no 5608725 hai tablet pc ka naam XElectron GSM sim calling hai sir mujhe lagtha ye company customer ke sath farud karthi hai maine tablet pc naap tol ko vijwa diya hai par patha nahi sir mujhe tablet pc change karke denge .sir muujhe aap ki help leni hai plz sir help me other customer .

mahendra kukreti
mo-[protected]
email id [protected]@gmail.com

i had bought an induction cooker from naaptol then the glass of that induction cooker have broken then i told them to replace that induction cooker but they had not replaced it and i am having 1 year guarantee then also they have not replaced. i am very angry with this company that's why i complained my report. please take strict action against naaptol

respected sir,

this naaptol company is cheating customers by providing cheap quality products to them. we have ordered a jumbo 91 pieces stainless steel dinner set. in that they showed in website one type of plates. they sent cheap quality plates. we gave a complaint to them also . but they didn't responded to it.

Dear Sir.

MY NAAPTOL ONLINE ORDER NO IS 5624473.DT BOOKING[protected]

DATE OF DELIVERY[protected]

this is kishor zinjad i just wan my refund of money from naaptol.com , i had purchased nokia bh 214 Bluetooth headset RS 849 from naaptol.com .

at the time of purchased naaptol saying me that the product is ORIGINAL Nokia branded product i askd lot of time that -boss it is not a copy of Nokia product that time also they replying no sir its org product of Nokia .

WHEN I RECD THE DELIVERY OF PRODUCT THEY GIVE ME DUMMY(COPY OF NOKIA BH 214 DEVICE WHICH IS LOOKING SAME BUT NOT ORG PRODUCT OF NOKIA)

I PURCHASED IT WORTH RS 849 I NEED MY REFUND AGST SAME AND WOULD LIKE TO PUT COMPLAINT ON NAAPTOL THEY STOP MAKING FRAUDS WITH CUSTOMERS .

Dear all customers please don't purchased any product from naaptol they are making fool to customers.

I request to cancel the license of naaptol for sailing online product.

KISHOR ZINJAD

[protected]

I have ordered for VOX (D5200A) 5.1 Channel Hi-Fi Multimedia Speaker System (product order no.5563686) on 10/Dec/2012 by making payment of Rs.3298.00 in advance by using my debit card
and On 15th December I have received mail from Naaptol that they have send courier by Bluedart (WayBillNo : [protected]).

Till today I didnt received my product. When I am calling to Bluedart, they are asking me that Naaptol must have submit Form 403 for that courier and Naaptol team is asking that we have shipped your product.

Jabtak Naaptol vale Form 403 submit nahi karenge tab tak mera product Blue dart ki Delhi head office me hi pada rahega.

Hi all please dont purchase online anything from Naaptol. They are not good in service delivery.

Chintal Shah
+91-[protected]

Iam Shubhanshu Pratap Singh and my Order number is 5604235. I had ordered a Lotto Skateboard
AV 1292 shoes in Grey and yellow
color on 17 December but Naaptol sent me the
shoes in Blue and black color. when
I contacted them they denies the
refund of money or changing the
shoes.After 2 days when I opened
the Naaptol.com website ,I came to
know that the Lotto skateboard AV
1292 shoes in Blue and black colour are
differently categorised in their
website,now it is named as Lotto
skateboard AV 1291 shoes.
Previously they had no any other
option of Lotto skateboard AV 1291
shoes on their website.
Now they are not changing the
shoes as they had sent me lotto
skateboard AV 1291 shoes inspite
of Lotto Skateboard AV 1292 shoes.

I bought sofa cum bed from times of india news paper, add given by naaptol.com.. it was defective , no replacement yet.. even they have advertise 100% replacement guarentee.. but till now I dint get proper responds form them.. I have spent 4000+200 inr...

Dear Sir
As per news paper advertisement ,we confirm regarding order of sofa cum bed and also we ask that if we are not like the product we will get moneyback garrantly .then online sales man told me that you will get money back.
After receiving product we call customer care that we are not like the product so kindly arrange money back and also confirm the procedure to get money back. then online customer care told that we are not give any money back so you do whaterve you want .
our Naptol order no. 5604405 dt 17.dec.2012 of amt of rs.4298 /-

kindly do the justice and arrange money back

Thanks & regards
Sudhir
[protected]

My order no is 5410712 which i purchased SIPL POWER SAVER from naaptol.com,due to some defect i returned it and demanded the complete refund with courier charges as u can see from my mail request to the naaptol team... they agreed...I paid attention towards each of their points including one in which you are compelled to gave back your product via BLUEDAERT ONLY (MOST EXPENSIVE COURIER SERVICE),but than also i managed it to gave them their product costing 1699/- and the courier charges born 310/- .. total 2009/-.Now after more than two weeks have passed and when i called up them to get info regarding the my refund they are saying they will not bear any courier charges.. this is highly unprofessional that a store like naaptol not telling the correct information first and now in between refusing to gave back the courier charges born.Now due to their iresponsibility i have been charged heavil y with 310/- , the courier which can be sent to them injust 50/- was send to them at 310/- only beacuse the put such clause in their mail.None of the executive or the mail responder replied to me that they will not bear courier charges which i have asked them but now they are clearly refusing.Kindly give me complete refund with courier charges. Please...

DEAR SIR/MAM,

I ORDERED FUJIFILM FINEPIX AX-500 CAMERA COBO of Rs.4,799/-AS ON 30 NOV.2012...I had canceled this order after 30 mnuets with same day...This oreder cancel from your end also..

I call your custmer care as on 03/12/2012 inquir about my refund amount..Your custmer care execuives says that your amt of 4,799/- had been refunded as on 01/12/2012 transation ID [protected]..i enqired this transation ID in HDFC Bank Ltd.They said that,no entry had been pending.

I compaiant about these problem to NAPTOL Customer care Executive 04-05 times..Till date amount not refund to my HDFC Credit card no..Please solve my problem on urgent basis..I enclosed my credit card statement & Order statement of Naptol..

Thanks & Regards.

AKSHAY A.SONAWANE
Mobile :-[protected]

I have purchase folding wardrobe from naaptol. but the items are very poor quality and damaged and when i approached to the naaptol. they do not return the items under any condition. please all customer are heartly requested to do not buy any items from naaptol

Hi, this is Bijuprasad. I have ordered a Vox protable mini fridge from Naaptol on November for Rs 3000/-. Order No: 5150082 dt 11/10/2012. I had paid Rs 3298/- including delivery charges. The product which was delivered on 15/11/12 by Aramax courier and the product was not at all working. With in half an hour of delivery I lodged a complaint wth Naaptol customer service, complaint no: 3678935 dt 15/11/2012.
From there onward customer care personnel started series of contradictory statements and unfulfilled deadlines like with in 48 hours concerned department will call you. First they provided me an address for repair without phone number in Bangalore itself. Luckily I searched in web and found out the phone number of that address and it turned out to be vox mobile service center. I called naaptol customer care again and another address was given located at Delhi again without phone number. Initially they told I have to bear the shipment charges, after repeated calling I was told they have free shipment for repair with Blue dart courier. I shipped that product to Delhi ware house on 23/10/2012.
By this time I was fed up and requested them for refund and not reshipment, they agreed. To my surprise I got a call from Aramax courier about a product from Naaptol. I called Naaptol immediately and told I want refund not reshipment. And they told not to accept shipment and my refund will be processed with in 21 days. As I paid money as cash on delivery, I was told I will get it by cheque. Since till 18th or 19th day nobody from Naaptol called me I contacted them, then they asked for my bank details with ifsc code. After bank details was given I again waited more days than they told and called them again and was told same old cliched dialog to wait for 48 hours and concerned department will call me back.
It’s been two months since I ordered this and for naaptol one day has more than 24 hours I think that’s why my issue is not resolved yet. My patience has been tested not once or twice but unlimited times. The time I have spend for this had I spend for anything else I might have made more money. The mobile phone charge I had spend may almost equal that of product.
NB: I HAVE RECORDED EVERY CONVERSATION WITH NAAPTOL CUSTOMER CARE, HENCE HAVE ENOUGH EVIDENCE FOR EVERYTHING I HAVE SAID AND IS READY TO PRODUCE OR POST IT ANYWHERE.
In my experience naaptol is the most untrustworthy online shopping portal.

Hi sir,

i purchase a new zync tablet from naaptol on dated 23-oct-2012.
when i recv tablet its defected or not in working order, i called to custmer care and cce ask me to go local shop. next day i return this product to Naaptol. affter a week i called again to CCE and he asking for replace this one in a week. but i am not recv. when i am out of city then i recv a call for pic my tablel but it is not possibal i requsted to back this tablet and want my money back. still a month i am not recv any amount and called napptol cce but no one recv my call please help me out.

thanks & regards.
Anil Awasthi
[protected]

dear sir/madam
my self Shahnawaz khan maine Naaptol online shopping portal se 17/05/2012 ko ek sony ericsson vivaz mobile khareeda tha bt jab mobile courier se mere pas aaya to wo purana mobile tha. order COD basis tha to mobile lene se pahle mujhe deliviry boy ko 10289/= rupees dene the. so pay karne k bad jab maine phone dekha to wo used mobile tha us mobile k saath bheji gayi assessaries bhi non branded or kharaab thi. mere turant customer care ko call karne par usne ise ek mistake bataya aur mera phone replace karke naya bhejne ko kaha aur tab tak is mobile ko apne paas hi rakhne ko kaha. tab se aaj tak bahut bar bat karne k baad bhi jab mera mobile nhi badla gaya to 15-20 din pahle maine apne Advocate se Naaptol ko ek legal notice bheja but aaj tak mujhe us notice ka bhi koi jawab nhi mila hai.ab aap hi bataye k mai kya kroon k Naaptol mujhe mera mobile replace karke naya de. mai apne mobile ka bill Attch karke aap ko bhej raha hoon ! please i realy need your help.

Regard's
Shahnawaz khan
[protected]
[protected]@gmail.com

I ordered a Nokia mobile phone in Naaptol.com on 9th November 2012 worth Rs.2111 order id:5369671 . The order was cancelled due to shortage of stock. They were supposed to return the complete amount . But the amount has not been refunded till the complaint has been registered here. On calling naaptol.com everytime they are telling to wait for two days every time I call. I am not getting proper response from Naaptol.com. According to them they have transferred the amount , but the same has not been credited to the Union Bank of India account from which the purchasing was done. I am registering the complaint so that I can get back my money as soon as possible.

I had purchased LED Cinema Projector from Naaptol online shopping (Ref. Order # 5208725).
When I booked order in Naaptol's ad shown LED cinema Projector but I received LED mini projector.
It's picture resolution is very bed. We could not see movie also. Also it could not connect to PC, When I ordered this Item that time Naaptol's sales representative already confirmed that it could be connect to PC.
Now this project is useless for me. I want to refund or exchange with other good product.

Waiting for positive response.

After having received a damaged HCL Tab ME U1 from Naaptol.com on the 1st of Nov, I spoke to the naaptol.com customer service centre which said they will refund the amount in full when I send them back the tablet. I have sent the tablet back on the 2nd of Nov and since then I have called them atleast 13-14 times and spoken to so many people all of whom say that the refund is under process and will take some time. Many have committed that it will take 2 days more, 3 days more. But till now my money has not come and its been 25 days.

I have all the documents with me, and also have all the call recordings which I have made.
Please help as to what is the legal course of action I can take.