Naaptol Online Shopping Complaints & Reviews

Dear sir,
After my complaint, I have got the mobile set only. Other Accessories not yet received against my order no: 4010350. I have received the following mail from Naaptol support
Please Arrange and make delivery of my Mobile Accessories or my Money to be returned. Please Take Necessory steps to my complaint.


balamurugan nivethitha
Aug 20 (8 days ago)

to care1


Dear Sir,
Please go through your messages 1 to 5 enclosed below. Please send my mobile accessories, and if it is sent to me Please iform the courrier details through Email. Please not that My handset is kept in idle for Last One month. Please Consider my request seriously.
T.S.Balamurugan, Order No: 4010350 (Naaptol)
Your Mail No: 1
From: Sandeep - Alpha Radios [mailto:[protected]@voxmobiles.com]
Sent: Tuesday, July 24, 2012 4:37 PM
To: [protected]@gmail.com
Cc: 'Nitin Kumar Verma'; 'Naaptol Response'; 'Saurabh Garg'; [protected]@voxmobiles.com; 'Ankit Insha'; [protected]@voxmobiles.com
Subject: RE: Order # 4010350 Dear Sir , As discussed with you , we are sorry for that you have not received your whole product. we will dispatch your accessories USB cable , Ear Phone , Battery ,User Manual , Bluetooth within 7 working days. Thanks & RegardsPratimaWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 2
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 6
to me, Nitin, Naaptol, Saurabh, sonutiwari, Ankit

Dear Sir , As discussed with you , we will dispatch accessory to you within seven working days . Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 3
Sandeep - Alpha Radios [protected]@voxmobiles.com
Aug 13 (7 days ago)

to me, Nitin, naaptol.respon., saurabh.garg, support, ankit.insha, Vipin-, deepak, sonutiwari
You chose to allow [protected]@voxmobiles.com even though this message failed authentication
Click to disallow
Dear Sir, We will dispatch accessories to you within 2 working days. Thanks & RegardsSandeep kumarWeb Care- Alpha Radios.Contact no. [protected]
Your Mail No: 4
[protected]@naaptol.com
Aug 15 (5 days ago)
Dear Customer,
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3385393 and your order no is 4010350.
The product for which your complain have been registered is HTC-G1 3G Android Mobile
Kindly allow us to respond to your concern within next 5 to 7 working days.
We assure you timely response and resolution.
Note: This is a system generated response.
Truly,
Naaptol Customer Care
Your Mail No: 5
support [protected]@naaptol.com
Aug 17 (3 days ago)
to me, divya.susai, contact
Dear Mr. Balamurugan,
Thank you for writing to Naaptol.
We regret for the inconvenience caused to you, Please accept our apologies over the incident.
we have escalate your request our concern dept dispatch the missing Accessory.
Be rest assured as you will receive missing free gifts within 7 working day.
Thanks & Regards
Yogesh O.
CRM.
Reply Forward

To
M/s.Naaptol
Khasra No.386, Gali No.2
A-Block, Mahipalpur Extension
Near Jet Airlines Office
New Delhi – 110 037

Sir

Sub: Non-receipt of items.
Product: VOX 4SIM Touch Screen TV Mobile with Dual Camera & Dual Memory Card Slot – V9100 + Bluetooth.

Ref: i) Order No.4412738.
ii) Complaint No.3254550, dated 23/08/2012.

The non-receipt of the following items alongwith the aforesaid product:

i) Bluetooth
ii) Hear phones
iii) User Manual
iv) Service Guide
v) Warranty Card
vi) Handle Thread

I request you to send the aforesaid non-receipt of items immediately.

Thanking you

Yours faithfully
Lamba Yelliah Srinivas
Mobile:[protected]

Dear sir,
I received an email advertisement of a product from naaptol.com and i bought the product according to the specification of the product but when i received the product, that was different from the specification. When I complained to the naaptol.com, they refused to exchange or return the product.

Nature of complaint:-
I bought a BSNL Penta 7" Tablet. Specification mentioned it has SIM Card slot to use phone calls. But the product I have received was not having any SIM card slot. My order id was 4611857 dated 7-August-2012.

Since the particular fecility which is most imprtant and main reason of buying this product was not there, this tablet pc is no use of me and i filed a complaint regarding this to customer care under complaint number 3430030 dtd[protected] but they refused to take back the product.

Kindly help me in this regard.
Yours truely,
Ashok Nahata

Dear All,

I found NAAPTOL is worst Product and service among all online shoping sites.

I have purchased TV Mobile and found its defective and returnd back and than replaced this after 3 month.

Now this time this product runs for only 7-8 days and now this mobile display screen is showing mirror view and also screen developed red color strips . God help NAAPTOL.


So please dont use NAAPTOL for any kind of shopping. I read other's complaints also... So it prove it..

Respected team,

My naaptol Order no.4607989, I have ordered for a Panasonic EH-ND12 Hair Dryer from naaptol.Com dated 07 august 2012, which has still not been delivered. I sent them feedback regarding this and divya.[protected]@naaptol.com and Jignesh.[protected]@naaptol.com say that it will take 10 days. As you can clearly see, its been more than that and they don't reply to my mails anymore.

You are therefore requested to provide some relief for the same at the earliest. mail on sunayna.[protected]@gmail.com

With warm regards
Sunayna

I had ordered bsnl penta t-pad is701c tablet on 12 august (order no. 4661737) and still it is showing status as cargo ready. After calling numerous times to customer care, they are not able to give satisfactory answer. Also awt number that they has provided doesn't show any tracking details. It is a bad experience of shopping on naptol.

I bought VOX Mini Silai Machine from naaptol...received it me at my doorstep within a week...
Its quick & fastest service which provided by naaptol...also received with great features..

this is very useful appliance for every home, it got it as i got no work at home, so its a like a time past for me and even i can horn my skills with it.

thanx..

i had purchased a product with Naaptol.com HTC-G1 3G Android Mobile & had some technical problems so naaptol had requested me to send back the product for refund or replacement as per my discrition. I opted for refund, as committed by Naaptol refund was credited back to my card account. I was updated by the naaptol team on regular basis through emails.

I have seen many people commenting on Mouthshut.com also i have seen Naaptol replying to the posting & resolving the complaint.

Also, there are few BAD MOUTHS he just post when replied by Naaptol they dont bother to revert.

My experience with Naaptol was great & they are definitely excelling at customer service.

I have placed an order for a Toy Train from naptol.com online while ordering online it did not say whether the product is in stock or not there after 5 days they have cancelled the order when caled to fid out what the issue they mentioned the product is not in stock and they will reimburse the money after 15 days when wanted to speak to supp they kept on hold for a long time ......... when they cannot supply the product they should close down the website rather lying and troubling the customers ...........


product code : 4699300
Rajesh Christopher
phone : [protected]

I ordered xelectron ws777 tablet from naaptol. My order no is 4495906.

I realized that after the purchase and when using the product it is not as advertised. The information provided was incomplete and misleading and the product does not comply with the features mentioned.

Listed below are the issues faced by me: -

1) Not fully compatible with all android applications.
2) Very poor battery life. (Max. 50min) after charging the device for 4 hours.
3) Device hangs regularly.
4) Wifi application not working properly.
5) Touch screen response very poor.
6) Unable to use mobile service provider systems .i.e recharge,balance check..etc.

I have communicated these issues to Naaptol customer care and they recommended I return the device to the manufacturer service center.

The telephone number and address provided by them for the Mumbai service center makes out to be "Bombay Stock Exchange". This information is fradulent at the outset.

On intimation, Naaptol provided a Mobile number and E-mail ID. The mobile number is wrong and I receieved a response from the mail ID from Mr. Sandeep Verma - Sr. Customer Care - XElectron - Gaziabad.

He provided the product repatriation address as below: -

Techno bazaar sales corporation,
UGSR-1B, Ansal Plaza,
Vaishali, Ghaziabad
UP-201010

In the absence of a land line number of the said service center or contact number of Mr. Sandeep Verma and with no way to verify the address, it is very unlikely that this is genuine.

I communicated this to Naaptol by mail but did not receive any response. After numerours calls Naaptol still insists that I talk to the manufacturer service center. They are not taking any responsibility for the sale.

This is very unprofessional and exhibits poor ethics. I feel cheated and request assistance for refund.

Prathmesh Nalawade
[protected]@gmail.com

I had ordered for a screwdriver kit through naaptol, I got the consignment through blue dart after a week, to my surprise the entire suitcase was broken and the tools inside too. It was as if the suitcase was bought from a scrap yard. Its been 2 months now there is no reply from naaptol, I am sending mails to them some are getting bounced back. Are these people playing with us.

Naaptol really best online shopping...

I have taken blackberry mobile for my brother & he is very happy with this products...

the entire phone, plenty of apps, love the call quality, very practical keyboard, rubber trim. no 3g is the mail drawback...

http://www.naaptol.com/price/645901-BlackBerry-Curve-8520.html

its link for all ..share & buy if want it with gr8 features.....

i have ordered a strontium 4gb pendrive from www.naaptol.com.on the website it was showing that price of that pen drive is Rs.999/-, but the discounted price on naaptol.com is Rs.239/-. But when i recieved my pen drive and i opened it, the price written on it was Rs.180/- only.i have bean cheated by giving false information on the website and had paid more price than it was required.

Sir,
naaptol/bluedart is a fraud service.
Complaint against: Naaptol.Com

Order no.: 4365239

Amount loss/claim: Rs. 3398.0
blue dart give me my pod without stamp of naaptol.
Topics: Naaptol Naaptol.com

I orderd a econnect 1 ghz 7inch tablet pc with 3G-e714
tablet from naaptol.Com.I received it on 12th of july 2012 but when I operated it,it was found to be defective.I called the customer care & they guided me to send back the tablet to their service center,which I DID through blue dart couriers on 14th of july 2012 & it was delivered on 23th july 2012.Since then I am calling the customer care to enquire about my product & all that I am told is to wait.The mail from their support department states that my product will be replaced within 21 days but still the product has not been replaced.I have lost my peace of mind since I bought this tablet for my brother marriage & I am really ashamed of shopping at naaptol.Com,a company that sells defective products & is duping the sincere customers of their hard earned money.Whoever reads this,please be aware of shopping at naaptol.Com or you will loose all your money & peace of mind.
Sir, i feel very very sad
b/z it's my earning money.
My mob. No. [protected]
My dockit no.
[protected]

Waybill No : [protected] Reference No : ORDER NO-4365239
Pickup Date 14 July 2012
From Jaipur
To New Delhi
Status Shipment Redirected
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected] Reference No : 027 - [protected]
Pickup Date 16 July 2012
From New Delhi
To New Delhi
Status Returned To Origin
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected] Reference No : 4365239
Pickup Date 17 July 2012
From New Delhi
To Mumbai
Status Shipment Redirected
Contact Customer Service
New Waybill No [protected]

Waybill No : [protected]
Pickup Date 21 July 2012
From Navimumbai
To Mumbai
Status SHIPMENT DELIVERED
Date of Delivery 23 July 2012
Time of Delivery 11:55
Recipient Paresh

I have received my cheque no.151767 from naaptol. My bank want to micr code first
three digits. I there for request you to send me micr code.i m faizan khan /
[protected] from meerut

i recently bout Automatic Money Counter with Fake Currency Detector from Naaptol.com
This electronic machine with UV light keeps away fake currency from you.

This machine can easily count the currency notes and identify the fake currency out of a bundle. It saves a lot of time and efforts of mine which are obviously required by manual counting and checking at kool price.

Quality good Supplied by Naaptol

i m in to admin & instead of ordering from the vendor, i booked product online from Naaptol.com 15 Piece of HP USB Pen Drive V210 8 GB for my company from Naaptol.com.

Trust the product was delivered in 3 days as it was in the same city & the quality of the product is good.

I have ordered more 35 piece company requirement & also received a diccount voucher of 750rs for my next shopping at Naaptol. Great Marketing funda, which attracts customer to shop with them again.

I would say it was a hassle free shopping for me.

I have ordered a portable hard drive (Toshiba Canvio Plus 500GB USB 3.0, order number 4422667)online from the Naaptol.com on 16th July 2012.

On 18th July 2012, I receive a parcel from the company that I took after payment of cash INR 4399.

When I opened the parcel, i found some other product was delievered to me. After knowing that I immediately send few emails to the Naaptol including the customer support and the CEO helpline. After 3-4 hours I receive a call from the customer care in which the representative promised me that they will refund my amount but to do so I need to send back the product to their Delhi based Godown.

I sent the product back to the Godown of the company on the very same day.

I already been a month, the company never responded to any of my email.

I have filed a consumer complaint against the company. Lets see if this helps me out

If any body has any suggestion, please feel free to contact me.
Madhukar Gupta,
[protected]@gmail.com
[protected]

PLEASE GUYS DO NOT PURCHASE ANY THING FROM NAAPTOL. THEY ARE FRAUD,THEY SHOW YOU ONE THING AND DELIVER YOU OTHER, PLEASE BEWARE. I AM SUFFERING BY THIS WHEN I BUY A CAR STEREO, AND CUSTOMER CARE TOLD ME THAT THEY CANT HELP ME WITH THIS, EVEN THE SPECIFICATION WRITTEN ON THE PAGE DOES NOT MATCH FROM ANY ANGLE. ORDER NO. 4562182

HI,

am sudharshan from Bangalore, i have ordered Orbit Gazabo 8 inches Rechargeable Fan with Light on 12th july of 2012 product was not delivered by in time. When ever i track for order it shows cargo ready, if i call to customer support they did respond properly. I totally fed with their service. finally i went for cancellation of product 9th august 2012 but they didn't take into action. Again i called on 15th august 2012 they said for cancellation it will 15 days n money will refunded by after 15 days. Hope you guys how their service will be, please don't go for naaptol to buy any product. am attaching the all documents please check it.