Naaptol Online Shopping Complaints & Reviews

Hi,

I ordered a book as a gift for my friend using www.naaptol.com.
I tried placing order on 20-Sept-2012, but I got error on naaptol website but my amount was deducted.
The Customer care told me that the amount has been not credited to Naaptol so no order would be delivered (Order No: 4990352).
I checked with HDFC bank, and they told that naaptol had already received the money (Mer ref no: [protected]).

Eventually, I placed a new order on 21-Sept-2012 (order number : 4981140).
The order is not yet dispatched. I am calling customer care daily and every day they promise to deliver in 2 working days.
This is real haraasment. I am fed of this. Why does there website mentions 'Product will be delivere in 7 days'?
Its almost a month now, naaptol is not refunding my money[protected] nor delivering the product[protected].
Nor are they replying properly to my emails.


Worst experience I ever had.
I want the order to be delivered today itself, since it is almost a month I placed the order.

I Ordered a Handicam From Naptol By Mobile , When I Received it Instead Of Handicam There was a brick ,The handicam I Bought Was Of value=Rs 3807 date 22/7/12 bearing no 4481639 I have already sent ,When i complained in customer care they told me that send a application with two witnesses and post office stamp i did the same but all futile what i have to do now
Please See The Attachments There Are the Application I Have Sent To Naptol

I bought VOX E55 with all the latest techonolgy and at a very cheaper rate. Offcourse the brand is new in the market, but i m happy with all the function.
First of all I appreciate them for their 24x7 customer service, The people at the customer service are very responsive and polite. Above all the delivery is prompt and the packing is par excellent. They even gave me full furnished info about the nearest service centers. I will give it 4.5 of 5. I will recommend Naaptol to all my friends and colleagues

I had did an online purchase of a Zync Z909 Plus Tablet from Naaptol.com on 16th September.
The order no. is 4943314. I received the product on 22nd Sep. The product that i received was not a good one, as it had so many complaints.
I spoke to the customer care and they asked me to return back the product, so a per their instructions I sent them back the product and they promised me to deliver a replacement with-in 15 days from the date of receipt. Its more than 15 days and I have no information when they are planning to send the replacement. Today once again I spoke to Mr. Meg Vijay a senior supervisor at Naaptol and he told me in the next 4-5 days time it will be sent. I am not sick of listing to this extension and have asked for a refund. Now they are saying, we are not sure if we can refund the amount. So now I am stuck with no replacement and no refund. Anyone who is planning to deal with Naaptol please keep this in mind, so that you are not deceived by such unprofessional companies.

With concern a highly dissatisfied customer.

hi

dear sir
i have ordered a ladies levise jeans on 10/09/2012 vide order no 4897598 and pay for
the same on 10/09/2012 online transfer from my bank sbi of Rs.718.
The naaptol team do not delivery the order due to fake/mistrious reason and even not refunded my amount.
Most idiotic thing is that I have spend Rs.51 due to contact their customer care to know about the fact.The Naaptol team is
not make any courtesy to contact me over phone or not willing to refund my money.
I want to lodge a complaint against them to expose their fake online business that harassing the customer
and take away their money with phone bill.


I will also going to consumer forum to expose their cheating.


thanking you

A BANERJEE
[protected]@yahoo.in

One of my friend has suggested to me that kindly naaptol product..& its my first shopping with naaptol...I have purchased VOX Mini Silai Machine with Thread Set + Classic 1 Gram Gold Plated Jewellery ....

It’s really a nice one. easy to handle and you can take it anywhere you want to... You don’t believe? try it and you will say yes...

I bought Xelectron calling tablet which cost was rs.5,990/- & received it within a week...

I have received with gr8 features..All in all, for the price, it’s entertaining, gets more of what I need done on it, and once you master the swiping, dragging and other tactile taps, it’s a gem.Sound is very good on the device. Xelectron is worth the money and it works well.

MYSELF PURCHASED THROUGH ONLINE (Order no: 4722999) , DRILL MACHINE WITH KIT FROM NAAPTOL, BUT DELIVERED HAIR DRIER BY MISTAKE, (COMPLAINT NO: 3532030), TILL DATE NO ACTION HAS BEEN TAKEN FROM NAAPTOL,
WE ARE REQUISTING SO MANY TIMES TO NAAPTOL TO REPLACE THE WRONG ITEM FROM KOLKATA, WHERE IT WAS DELIVERED WITH RIGHT ITEM.

Hello.......Team,

Im one of the happiest customer of Naaptol...I have booked so many products from other online websites but I did deal with naaptol first time & I got fully satisfaction with the product..

I have booked Samsung Galaxy tab & I have received it within 4 days...I have saved my time.

Thank you so much team...

I ordered Sony Cybershot Combo S5000 (image attached) on 20 Sep 2012 with Order # 4974849. I opted for COD.

Shortly after I placed the order online a Representative called to confirm the order and informed that it would take about 7 working days to receive the product. But to my surprise I received it in just 2 days on 22 Sep 2012 (through ARAMEX NPD with AWB No : [protected]), and all my happiness didn't last even a minute as I found that some of the accessories included in the COMBO were missing like Tripod, one 4GB Card and Reebok Watch and to top of that the Camera color was in BLACK color instead of SILVER that I ordered for.

When I inquired the delivery person he asked me to contact Naaptol customer care for the missing items as he cannot do anything with it. I thought of sending the product back without purchasing but then I gave the money of Rs:6099/- trusting Naaptol's customer service that will help me in solving this issue.

I then called the Customer care on the same day and registered a complaint no: 3583710. A representative named JOSEPH told me that I will be receiving the replacement of product and missing accessories in 7 working days.

He assured me that I will receive this product in 7 working days. But, when I called them again on 28th of Sep 2012 a representative called ARVIND said that they will process the shipment ONLY if I send the product back to them using a Bluedart courier service. Honestly I was shocked to hear that because JOSEPH didn't say a word about sending the product back to them and I wasted 5 days already. Hence, I said that I don't have time to ship the product back to you instead will adjust with BLACK color I received and requested to just send those 3 MISSING ACCESSORIES. After which he registered a new complaint under the same complaint ID and assured me to send the products in 7-10 working days from the day it was originally registered (22th Sep) so he told me that I can expect the delivery on 1st October 2012.

On 1st Oct, I called them again to check the status. A representative named GOVIND attended and asked me to wait another 2 days until 3rd October. I called them again today and spoke to another representative called RASHID who casually said to wait another 7 working days without realizing the pain and frustrations I've been through so far. When I asked him to connect me with his Team Leader he replied that he CANNOT DO THAT as they are busy so I requested for a call back which he DENIED TO TAKE IT.

I'm very much DISAPPOINTED and totally screwed with the service I received from NAAPTOL who I'm using for the first time. I never expected this kind of service.

My question is if they were able to deliver the PRODUCT in just 2 days just to collect the sum of Rs.6099/- from me, then why its taking them 2 weeks to deliver the accessories after receiving my money. Everytime I call them I hear the same thing "TO WAIT"

No one even cared to respond me back from [protected]@naaptol.com.. so please help me get my accessories and take necessary action against NAAPTOL customer care. I'm also going to CHENNAI CONSUMER COURT tomorrow to file a Written complaint on this against Naaptol so if we both work together we can stop them from plundering money from our fellow being.

Please advise!

thanks,
Surender Kumar

I placed order No 4994498 on 22 sep 2012 and paid with my credit card. since 25 sep the status of the order is being shown as çargo ready' by naaptol.
customer care is useless as one cannot speak to anyone and you only get recorded message. kindly help.

Satish Kumar

hi...

Myself Gajanan from satara & I have booked Biomagnetic Titanium Bracelet & received also within a week..This is Bio-magnetic bracelets, its Protects the body from electronic waves by-Circulating blood more freely. You can use this Bracelet daily for good health results, its very powerful and effective. So I Recommend this Bracelet all of you for Good Health.

ORDER DETAILS:

Merchant Site URL : http://www.naaptol.com
Order Number: NAAP-4848697 Order Received: Sep 4, 2012
Total Amount : INR (Indian Rupees) 1959.00
Punjab National Bank Debit Card Holder : DHANENDRA SRIVASTAVA
Billing Address : (As entered by the Customer)
C/O PAWAN KUMAR 358/4 A
BHAGAT SNGH STREET NO-5
MANDAWALI LAXMINAGAR
DELHI DELHI
110092 India
Customer's Phone Number : [protected]


MY ORDER DETAILS ON ABOVE LINES, AFTER THIS ORDER SOME ONE CALL ME AND TOLD THAT THIS PRODUCT IS NOT IN STOCK, SO I TOLD TO CANCEL MY ORDER AND RETURN MY MONEY. I ALSO SEND 6 EMAIL AND 3 TIME CALL TO GIVEN NUMBER AND REQUEST TO RETURN BUT TILL NOW THEY NOT RETURN MY MONEY IN MY ACCOUNT.

I PAID THE AMOUNT 1959 RS VIA PNB DEBIT CARD SO ACCORDING TO RULE THEY MUST RETURN ME IN MY ACCOUNT BUT THEY NOT DO SO.

SO I COMPLAIN FOR IT.

I ordered gasoline boots and as I have observed of late, like other products ordered by people here(The lady at blue dart office where I returned it told me that everyday around 2-3 products were being returned) it was faulty.(The right & left foot were of a different material).
I called them but they seemed to be disinterested. I mailed and received a reply. As guided by them, I returned the product and now i have neither the product nor has my money been returned.
I am not able to attach the mail conversations between me and the naaptol people.
but,
date of order:02.09.12
date of receiving : 08.09.12
date of sending it back:12.9.12

Now I am consulting people as to how to file complaint in the Consumer Forum(E-commerce sector) regarding jurisdiction and stuff. I am a government employee and this waste of 2200/- and precious time of mine has left a big hole in my pocket and caused immense distress.

smart phone Karbonn A9 TFT 3.8 inch Capacitive Touch Screen display and 5.0 MP camera. It runs on the Android v2.3 (Gingerbread) OS operating system. It is powered by 650MHz processor. It internal memory is expanded up to 32GB. The connectivity options include Bluetooth, Wi-Fi and GPS. It is available in black color. Its battery power of Karbonn A9 which is -- provide a talk-time up ton/a hours. Karbonn A9 comes with a 4GB micro USB card which is absolutely free and gives a big storage capacity.Other complementary features such as FM radio, 3.5mm audio jack, mp3 player, video player, Blue-tooth, GPRS, SMS/MMS, USB v2.0, Speakers and many more.

I have purchase a VOX V80 1GHZ Tablet Pc, having our order no. 4064403 from Naaptol.com but this product have not support any 3G and not supported any DataCard/Dongle.
This product support of any 3G Network and compatible with any 3G Data Card/Dongle as per your Tablet Box and also Ad.
This is cheating and your poor business policy.
I have numerous mails/Calls on your customer support office and also your vendor M/s Alpha Radios but not give any proper response and not any solution provide to us. I have also visit your vendor Alpha Radios, Noida and Chandi Chowk, Delhi office on 22.08.2012 and I have give the product to your present staff Mr. Mangal he has issue a Service R. No.787 dt 22.08.2012 but after six days product has been as it is return to us and he says this product is not work with USB Data Card and 3G, you are Internet surfing from only WI-FI and Lan.

I am really unhappy, harassed, cheated, and it's a case of fraud on part of naaptol.Com and it's vendor alpha radio. They are selling defective product.

I want to return/replace your your products, please send your term condition as earliest.

I have mentioned our complaint details below:-
Dear Customer,
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3267592 and your order no is 4064403.
The product for which your complain have been registered is New 1GHz VOX Touch Screen Tablet PC with 3G
Kindly allow us to respond to your concern within next 5 to 7 working days.
We assure you timely response and resolution.
Note: This is a system generated response.
Truly,
Naaptol Customer Care[/B]
----- Original Message -----
From: deepak kumar
To: [protected]@naaptol.com
Cc: Alpha Radio
Sent: Friday, August 03, 2012 6:15 PM
Subject: Complaint No. 3267592

With reference your mail as below:-
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 3267592 and your order no is 4064403.
The product for which your complain have been registered is New 1GHz VOX Touch Screen Tablet PC with 3G
After nine days I have not received any proper response from your side.
This is cheating from public and your business policy is very poor.
I want to return your products, please send your term condition as earliest.
From: support <[protected]@naaptol.com>
To: deepak kumar <[protected]@yahoo.com>
Cc: divya.[protected]@naaptol.com
Sent: Monday, 6 August 2012 10:16 AM
Subject: Order No. 3267592

Dear Mr. Kumar,
Thank you for writing to Naaptol.
Please be informed your Replacement has been dispatched from our end through “DTDC ” couriers, AWB- V09287090, dated-31-July-2012.
Request you to kindly allow 3-4 working days for the Replacement to reach you.
Request your patience in the interim.
Thanks & Regards
Yogesh O.
CRM.
I want to return the product against our Order No. 4064403, please send the receivers details as soon as possible.

17.08.2012
Reminder
This is last reminder
I have not any proper response from you and your Alpha Radios till today.
I want to return your New 1GHz VOX Touch Screen Tablet PC with 3G, please provide the sender details otherwise I will send the product to your address as
Naaptol
Number 11, Conopus,
Kabra Galaxy Star-I CHS,
Brahmand, Azad Nagar,
Thane West- 400 607.

Dear Sir/Madam,


I purchased Sony Ericsson Vivaz Mobile from NAAPTOL through order
no. 3984108 and Invoice no. 839981/DL/0062541/[protected] dated
14/05/2012. After using the mobile for 2 or 3 days, when I tried to
recharge the mobile, it was observed that mobile was not getting
recharged. I called up Naaptol customer care no. given to
me([protected]) and was told to return the mobile to some
address in Delhi and that I would get the replacement(new mobile) within 7
working days.


I courired the mobile through Blue dart on 13/06/12 and the faulty
mobile was received by Mr. Harish on 14/06/12( pod copy of bule dart mailed to Naaptol) I regret to inform you that I have not
received the new mobile as on date.

Eventhough the mobile was received on 14/06/12(as per the Blue dart
pod copy), as per your records, it has been received on 18/07/12(This
has been updated after followup by me twice in a week). From then on,
whenever I call the customer care, I am told that the mobile is ready
for shipping and I would get the mobile in 15 working days.

After tiresome followup, I finally got a reply two weeks back that mobile has been delivered to wrong address and would be redelivered to me ASAP. I have not received the mobile yet after 3.5 months(102 days). I GET AN USELESS REPLY EVERYTIME that "We regret the inconvenience caused and your replacement will be delivered immediately". KINDLY SEND ME THE PRODUCT OR GIVE ME BACK MY MONEY.

Thanks and Regards,
Ravi Teja M
A Harassed Customer
ravi.[protected]@gmail.com

Poor Service : I had book an order on 28 August 2012, order No: 4788635 and same was delivered on my address 09 Sep 2012, but they had given me the product information wrong

Commitment's by Customer care :

1. Video Calling
2. USB Port ( so i can use tata photon )
3. No function to copy the contact number from Sim
4. Camera 5 mega pixels both side (F/B)

All the function are no available of Tab, so i want by refund on urgent basis other wise i will go for legal action and also Social Media

I had received the call by Mr Pllay ([protected]), Mr Sandeep ([protected]) and Mr Chanchal ([protected]) from your side that i will received the chq with 10 days

I Need My Money Back

Regards
Anoop Kachroo
[protected] / [protected] / [protected]
Email id: [protected]@indiatimes.com
Address: H.No: 308, lane No: 10, Kabir Nagar, Poonch House, Talab Tillo Jammu -180005

I have booked online one Multi-Purpose Folding Table from Naaptol vide order no. 4427924. The table supplied was broken. Several complaints were made but till date no replacement has been made. I have even sent the pictures of the broken to the e-mail address provided to me but no action has been taken. The company is insisting me to courier back the defective product their warehouse even when I assure them that I will bear the courier charges.

http://www.naaptol.com/orthopedic-appliances/memory-foam-pillow---sleep-with-com...⇄


I recently bought this pillow since I have cervical neck pain. Pillow looks good and cannot comment on the usefulness as it’s only been few days started using it. However, I find the price quoted is too high. Rs1000 is the MRP price listed on the item box. Hence two pillows cost Rs 2000. But Naaptol claims the actual cost of one pillow to be Rs5,999 and offering in discount for Rs 1,999 with a bonus offer "buy and get one free". Ideally speaking there is no deal on this product. You are going to pay the actual price for the product plus shipping which personally looks high to me. Havent got back to Naaptol on this yet. The pillow comes with a nice cover for easy washable. Not sure all the reviews below are real..LOL...Wanted to say what I feel (and real) so that other might get benefited. Shipping was great and did not find any problem on shipping.


I decided to post here since Naaptol application is not allowing me to post the review in their site. If my comments are ACCEPTED in their site, i will bring down this post.