Naaptol Online Shopping Complaints & Reviews

After having received a damaged HCL Tab ME U1 from Naaptol.com on the 1st of Nov, I spoke to the naaptol.com customer service centre which said they will refund the amount in full when I send them back the tablet. I have sent the tablet back on the 2nd of Nov and since then I have called them atleast 13-14 times and spoken to so many people all of whom say that the refund is under process and will take some time. Many have committed that it will take 2 days more, 3 days more. But till now my money has not come and its been 25 days.

I have all the documents with me, and also have all the call recordings which I have made.
Please help as to what is the legal course of action I can take.

Dear Sir/Mam

I placed order on Naptol on Nov 06, 2012 and it was told to me that product has been delivered back to Naptol office because of address problem (Pretty funny as after 2 days on same address Bluedart courier deliver other product).
After that I requested the team to re-dispatch the product via Blue dart and same was assured to me that it will be re-delivered. Customer care interaction & development on issue is as below -
1. Naptol guys called and took address again and told product will be received in 2 days
2. I called and asked the status on 14th it was told that ur cmplnt is taken and will be closed soon
3. on 16th when I inquired, complnt no 3808824 was given to me with promise product will be delivered in 2 days
4.After 2 days, on 19th when I called same promise again given to me
5. Again I enquired on 21st and status was same
6. On 22nd I requested to put me on with Supervisor and I had a word with Mr Navin Advani, and he told within 24 hours update will be provided. But
nothing happened
7. On 24th today they are saying if product is available, we will see if we can dispatch or refund request will be raised


If this was suppose to be the fate why they made me wait for almost 2 weeks and I called around 10 times.

Please look in to the matter as I got mentally disturbed because of it as this product was a gift to some one.......

Hi

I Purchased "Fascinating Gold Plated Jewellery Collection" for which i paid 1999/-, Initially i thought it to be a good and attractive product looking at the pictures at naaptol. After receiving the product i was completely upset even my wife. This item is so worst that you cant gift it to anyone, you will feel shame. On the same day i received this item i put it in olx.in to dispose for 999/-, three people came to see it but no one was interested to take even at 300/- (One of the persons number: [protected]), they had given their bad review and left. I have such a bad experience shopping @naaptol. Anyone can see the Jewellery items and estimate the price (i bet it will not even be 300/-), and funniest thing is they say they are offering 80% discount (MRP: 9,999/-). Is there any rules to stop such monopoly of putting MRP/discounts etc. They are simply cheating people and doing business.

This is the URL to access this product @naaptol
http://www.naaptol.com/artificial-jewellery/fascinating-gold-plated-jewellery-co...⇄

I want some sort of settlement, want to return this item with money refund. please help

Thanks
Manoj/[protected]

I purchased "Fascinating Gold Plated Jewellery Collection" from Naaptol.com. please see below the product.
http://www.naaptol.com/artificial-jewellery/fascinating-gold-plated-jewellery-co...⇄

After i received this product i was completely upset even my wife. I would never have accepted this free of cost.
The price they are quoting is 1,999 which is 80% off (mrp 9,999). Anyone who see the quality of this product will never accept this even free of cost.
I am so unhappy that Naaptol is doing business by fooling people and selling junk products. Anyone can come and estimate the price of the product will definitely laugh at the price they are quoting, funny part is MRP: 9,999 (on what basic?); i would say it wont even worth 300/-

Immediately after receiving this product i wanted to sell this item through OLX.in for 999/-(It was not even used once). one person came today and took this item without seeing it. Later he called me and appologized and requested to take the goods back (The persons number: [protected])

please take immediate actions, i want my money back..its hard earned:(

Hi

I have purchased the Xelectron(Guru) 7 inich tablet from Naaptol.After running Two days its not booting and giving the error: "Factory Data Restoring". I tried contacting naaptol customer care over the phone but no success . After that I had contacting Xelectron for the repairement, they askibg for the doftware charges and want to deposit Rs 600 in their account for software. this is complete cheating with us as currentlg ghis is under warranty. I request you to kindly get this repaced of back our money.

Order No: 5170302
Model No: Xelectron(Guru) 7 inich tablet with 4 GB memery
OS:Andoid 2.2, Kenel: 2.6.32
Order Date: 14/10/2012
Delievery Date: 24/10/2012



Regards

Pankaj Verma
[protected]

hi ,

naaptol.com provides all fake products to the users.
the picture shows something else on their website and they deliver something else to the user.

please dont buy the products from naaptol.com

the are fake people.

Thank you

MYSELF PURCHASED THROUGH ONLINE (Order no: 4722999) , DRILL MACHINE WITH KIT FROM NAAPTOL, BUT DELIVERED HAIR DRIER BY MISTAKE, (COMPLAINT NO: 3532030).
LATER ON NAAPTOL REPLIED TO RETURN THAT WRONG ITEM TO THEIR NOMINATED COURIER WHICH WAS 40 KM FAR FROM MY HOME , AND WHICH WAS NOT POSSIBLE FOR MY FATHER AGE OF 86 YRS OLD OR FOR MYSELF (STAYING AT MUMBAI) TO RETURN THAT ITEM AT THEIR COURIER.
WE INFORMED OUR PROBLEM TO NAAPTOL ONE MONTH BACK AND INFORM NAAPTOL TO DELIVER THE RIGHT ITEM AND INSTRUCT THE SAME COURIER TO TAKE BACK THE WRONG ITEM WHICH WAS DELIVERED.
TILL DATE NO ACTION HAS BEEN TAKEN FROM NAAPTOL’S END . MYSELF WANT THE PAID AMOUNT RETURN OR REPLACEMENT OF THE ACTUAL ITEM WITH THE ITEM WHICH WAS WRONGLY DELIVERED

RESPECTED SIR
I COPY THE EMAILS SENT TO NAAPTOL.COM INCONNECTION WITH DEFECTIVE INDUCTION COOKER
PURCHASED BY ME ONLINE.I MADE FULL PAYMENT.THE CO SENT ME DEFECTIVE COOKER
I RETURND BY COURIER TILL NOW NO RESPONSE FROM THE SAID COMPANY/CHEATER

WITH KIND REGARDS
BIMALCHANDER/VICTIM
[protected]
Subject: Fw: my order no 4120678 defective energy efficient induction cooker retd back-20.07.12 but no response till now
From: "BIMALCHANDER "<[protected]@rediffmail.com> Thu, 6 Sep '12 7:23p
To: "[protected]@naaptol.com"<[protected]@naaptol.com> and others
View blocked images


From: "BIMALCHANDER "<[protected]@rediffmail.com>
Sent: Wed, 05 Sep 2012 09:38:24
To: "[protected]@classicimp.in"<[protected]@classicimp.in>
Subject: my order no 4120678 defective energy efficient induction cooker retd back-20.07.12 but no response till now
M/s Naaptol
I on the basis of your paper advt, booked one induction cooker during the month june2012.
I get the delivery from M/s classic import (P)Ltd vide bill 843092/MH/0007024/2012-13 Dated 4.6.2012
after paying Rs2298.00.The said cooker sent by your Co.was with very poor performance .It was got out of order only after using 7days.I am the only person to make use of it.I immediately contacted the Co available contact number .
The lady after getting each information, instructed me to send back the cooker alongwith bill copy.
I again had to spend Rs 200/-for courier beside cloth bag stitching cost.
I got the acknowledgement from the said Co .But till date i am waiting for the replacement
I contacted many times but in vain.
By this email i am just reminding you to do the needful otherwise i will have no option but to go to consumer court as i have been cheated by your lucrative advt in the Times of India and you got Rs 2298/-
for nothing .

BimalChander
Order No 4120678
[protected]



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Wed, 5 Sep '12

9:38a
[protected]@classicimp.in
my order no 4120678 defective energy efficient induction cooker retd

I ordered Callmate Car and Desktop Mobile Holder from Naaptol.com (Order ID: 5293462). The product description page has 7 photos of the product. Here is the link: http://www.naaptol.com/mobile-holders/callmate-car-and-desktop-mobile-holder/P/4...⇄

The photos clearly show the desktop holder as the part of the product. Also, as indicated on the First photo, the product has two mobile supports at the bottom. Also, the holder expands on both sides (Photo 3). However, the product I received has only one support, and the holder expanded on only one side.

On top of that, the price charged was Rs. 199/-, whereas the box had the MRP printed as Rs. 99/-.

The customer care department says their supervisors are "too busy" to take the call and there will be no written confirmation sent for anything.

Kindly do the needful.

Thanks
Foram Thakkar

My order No: 5095125
I did receive the product on 9th Oct 12, which was badly broken into pieces when I opened. By 11th I did resend it and Naaptol has received the product back on 14th Oct 12.
But till today there is no news of the resending of the product to me. Even after repeated calls to customer care I am getting the below statement
" Your product is ready to despatch on 26th Oct, after that we do not have any updations in our system, so we can not commit on delivery date."
Neither Naaptol is not doing any charity by providing the product, nor I am begging Naaptol for the free product.

Pranesh Patil
[protected]

Complaint against: Naaptol.Com
order number - 5085039
complaint number - 3655458
amount loss/Claim: Rs. 6,298

I have ordered a vox100 tablet from naaptol.Com on 3-10-12 order number - 5085039. I got the product on 08-10-12 and in that sim card slot is not working. So, I called customer support but there is not proper response I want my full money refund for this product not replacement...

Allready i launch a complaint on[protected] in below site and the complaint no is 3655458

http://www.grahakseva.com/complaints/98950/cheated-by-naaptolcom-for-vox-tablet#...⇄

But there is no proper response from that Naaptol team.....



Thanks & regard's

Binay kumar
Helpdesk engineer.
Network management group,
Computer sciences corporation india private limited,
Bldg. # 4, raheja it park, madhapur, hyd - 500081.
E-mail: [protected]@csc.Com

India +91.40.43747422 |mobile no. [protected]

i buy maxtouch tablet from naaptol .on 15th of oct.and i find the speaker for the tablet is not working properly .i want to change or my money back for the same.i wanted to give to my son for his birthday but seems to buy a wrong product from wrong company.

Ref : Order Id - 4561774

I had purchased a Padmini Flair BF Chimney from Naaptol, which was delivered to me with one of its parts defective.

In response to my telephonic complaint I was advised to send thr defective part to Naaptol for replacement, which I did.
That was in August end. Nearly two months have passed and I haven't received the replacement yet.

I feel cheated...

My first experience with online shopping & I have purchased from naaptol Micromax Funbook Talk tablet which I have received within a week.

This tablet is a wonderful tablet which is advanced than Micromax Funbook . It has Android OS v.4.0 Ice Cream Sandwich which is the best part in this tablet. It is also packed with many features and apps and in this tablet we can use sim calling and also video calling. This tablet also provides a good internet experience. Overall it is a good tablet with many exciting features.

I am V Hari narayana from Chennai. I have ordered a Mini Fridge from Naaptol with an order number 5141282.They have sent me a damaged and broken Fridge... I made a complaint to customer care, they asked me to send fridge back and they will return my money... I sent them that broken fridge back through Blue dot parcel services. I asked them to send me my money... However without taking any authorization, they sent that fridge back to me... which I have refused to receive... Now could you please ask this company to refund me my money as I can't use their fridge since it is very small and it is not at all a fridge its just a container...

I have purchased Money Counter Machine through Naaptol online Shopping......& This machine can easily count the currency notes and identify the fake currency out of a bundle. It saves a lot of time and efforts of mine which are obviously required by manual counting and checking.

Im going to purchase some other electronic products from naaptol ...& I know I will get best service.

Thanks........

TO
MS /NAAPTOL

(SUBJECT- NO RICCEVED SAME PRODUCT FROM NAAPTOL. PLEASE SEND ME ORIGNAL PRODUCT)

Dear Sir or Madam,
My Name is Sunder Kumar and I ordered.
Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch , which is Amount 1999 + 300 Shipment Charges. On 13/10/2012.
Then Naaptol given order no. 5163150 after 7 days naaptol gives ARAMEX NPD, AWB NO. [protected].
I Received Product from Aramex Npd on 22/10/2012 after noon.
But when I opened the packed I shocked the product is not same which is I ordered
Product Which is I was Orderd but I received another one so please send me original Product
Naptol Complaint no. 3708242 given by Mr. Mohit on 23/10/12, Blue Dart Account no- 113260,


Product Details
Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch
Here is chance to upgrade your car with stereo music system.
The car stereo comes with FM & MP3 player along with USB & SD Card Support. This offer also includes speakers and tweeters. The Car Multimedia Player has 1000 Watt PMPO, Built in USB Port to connect Pen drive and listen to your favorite songs. It also has digital LCD display. With 100 Watt stereo speakers you can enjoy music when you are on the move. The stereo speakers fit anywhere in cars & is compatible with any kind of audio system.

The stylish watch is made to deliver style and class to your personality; it features analog time keeping, water resistance and circular dial.
Features
Display: LCD Digital Display
RMS Power Output: 1000 Watts
Memory card: SD/MMC
Remote Control,MP3 Playback,WMA Playback,Tuning Control

Sunder Kumar
Assistant Tour Executive
TWU Travel With Us Pvt. Ltd
Mob. [protected]
Email: [protected]@trvlwithus.com
Website: www.trvlwithus.com, www.travelwithusindia.com

My name Avdita & Im from rojkot city.....& i had ordered for Dekor World Bedset of 17 pcs (4 Bedsheet + 8 Pillow Cover + 5 Cushion Cover) from naaptol online shopping & i had delivered it on committed date.

The superb assortment of bedsheets, pillow covers and cushion covers is absolute value-for-money. All the bedsheets are quite light and sport eye-catching prints. This can be a great gift for close family and friends, and can also be bought as a great addition to one’s own bed linen collection.

I have purchased one product online . My product order no was 5108947 . Product quality was very poor and also received in damage condition. I have placed the order no 6th Oct 2012 and material received on 17th oct 2012 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have sent a mail to 17th Oct 2012 .but no body revert to me for refund . I have very bad experience with Naaptol . I am asking my money than why they take the time to return the same . i have also registered the complain . My complain no is 36844269 . Today i have also talk to Mr. Prem . I told him to talk to your senior but he hold my call and told me after some time , he is busy . Same thing happened when i called on 20th Oct 2012 .

Kindly request to you please return my money and inform to me .

Regards
Ajay Garg
[protected]

Naaptol has been worst service i ever experinced in my life

Order # 4713425

They are just keep on giving me assurance that i’ll receive my product with in 7 - 8 working days and its been a more then 2 month’s i m not getting replacement of my product which I received broken and useless .

If possible i would have been given -ve rating to naaptol.com.

Please don’t make any transaction with these guys.