Naaptol Online Shopping Complaints & Reviews

MYSELF PURCHASED THROUGH ONLINE (Order no: 4722999) , DRILL MACHINE WITH KIT FROM NAAPTOL, BUT DELIVERED HAIR DRIER BY MISTAKE, (COMPLAINT NO: 3532030).
LATER ON NAAPTOL REPLIED TO RETURN THAT WRONG ITEM TO THEIR NOMINATED COURIER WHICH WAS 40 KM FAR FROM MY HOME , AND WHICH WAS NOT POSSIBLE FOR MY FATHER AGE OF 86 YRS OLD OR FOR MYSELF (STAYING AT MUMBAI) TO RETURN THAT ITEM AT THEIR COURIER.
WE INFORMED OUR PROBLEM TO NAAPTOL ONE MONTH BACK AND INFORM NAAPTOL TO DELIVER THE RIGHT ITEM AND INSTRUCT THE SAME COURIER TO TAKE BACK THE WRONG ITEM WHICH WAS DELIVERED.
TILL DATE NO ACTION HAS BEEN TAKEN FROM NAAPTOL’S END . MYSELF WANT THE PAID AMOUNT RETURN OR REPLACEMENT OF THE ACTUAL ITEM WITH THE ITEM WHICH WAS WRONGLY DELIVERED

RESPECTED SIR
I COPY THE EMAILS SENT TO NAAPTOL.COM INCONNECTION WITH DEFECTIVE INDUCTION COOKER
PURCHASED BY ME ONLINE.I MADE FULL PAYMENT.THE CO SENT ME DEFECTIVE COOKER
I RETURND BY COURIER TILL NOW NO RESPONSE FROM THE SAID COMPANY/CHEATER

WITH KIND REGARDS
BIMALCHANDER/VICTIM
[protected]
Subject: Fw: my order no 4120678 defective energy efficient induction cooker retd back-20.07.12 but no response till now
From: "BIMALCHANDER "<[protected]@rediffmail.com> Thu, 6 Sep '12 7:23p
To: "[protected]@naaptol.com"<[protected]@naaptol.com> and others
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From: "BIMALCHANDER "<[protected]@rediffmail.com>
Sent: Wed, 05 Sep 2012 09:38:24
To: "[protected]@classicimp.in"<[protected]@classicimp.in>
Subject: my order no 4120678 defective energy efficient induction cooker retd back-20.07.12 but no response till now
M/s Naaptol
I on the basis of your paper advt, booked one induction cooker during the month june2012.
I get the delivery from M/s classic import (P)Ltd vide bill 843092/MH/0007024/2012-13 Dated 4.6.2012
after paying Rs2298.00.The said cooker sent by your Co.was with very poor performance .It was got out of order only after using 7days.I am the only person to make use of it.I immediately contacted the Co available contact number .
The lady after getting each information, instructed me to send back the cooker alongwith bill copy.
I again had to spend Rs 200/-for courier beside cloth bag stitching cost.
I got the acknowledgement from the said Co .But till date i am waiting for the replacement
I contacted many times but in vain.
By this email i am just reminding you to do the needful otherwise i will have no option but to go to consumer court as i have been cheated by your lucrative advt in the Times of India and you got Rs 2298/-
for nothing .

BimalChander
Order No 4120678
[protected]



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Wed, 5 Sep '12

9:38a
[protected]@classicimp.in
my order no 4120678 defective energy efficient induction cooker retd

Dear sir
My name is praveen kumar from himachal pradesh distt. solon
my contect no is [protected].

Sir at 7th of October 2012 i ordered a mini laptop from Naaptol online shopping on 6230 Rs COD basis .My order no is 5116288, at 18 Oct. 2012 i received a parcel through Indian post after payment, sir when i opened the parcel there is no laptop found inside the parcel i found some rough old magazine . then i...

I ordered Callmate Car and Desktop Mobile Holder from Naaptol.com (Order ID: 5293462). The product description page has 7 photos of the product. Here is the link: http://www.naaptol.com/mobile-holders/callmate-car-and-desktop-mobile-holder/P/4...⇄

The photos clearly show the desktop holder as the part of the product. Also, as indicated on the First photo, the product has two mobile supports at the bottom. Also, the holder expands on both sides (Photo 3). However, the product I received has only one support, and the holder expanded on only one side.

On top of that, the price charged was Rs. 199/-, whereas the box had the MRP printed as Rs. 99/-.

The customer care department says their supervisors are "too busy" to take the call and there will be no written confirmation sent for anything.

Kindly do the needful.

Thanks
Foram Thakkar

My order No: 5095125
I did receive the product on 9th Oct 12, which was badly broken into pieces when I opened. By 11th I did resend it and Naaptol has received the product back on 14th Oct 12.
But till today there is no news of the resending of the product to me. Even after repeated calls to customer care I am getting the below statement
" Your product is ready to despatch on 26th Oct, after that we do not have any updations in our system, so we can not commit on delivery date."
Neither Naaptol is not doing any charity by providing the product, nor I am begging Naaptol for the free product.

Pranesh Patil
[protected]

Complaint against: Naaptol.Com
order number - 5085039
complaint number - 3655458
amount loss/Claim: Rs. 6,298

I have ordered a vox100 tablet from naaptol.Com on 3-10-12 order number - 5085039. I got the product on 08-10-12 and in that sim card slot is not working. So, I called customer support but there is not proper response I want my full money refund for this product not replacement...

Allready i launch a complaint on[protected] in below site and the complaint no is 3655458

http://www.grahakseva.com/complaints/98950/cheated-by-naaptolcom-for-vox-tablet#...⇄

But there is no proper response from that Naaptol team.....



Thanks & regard's

Binay kumar
Helpdesk engineer.
Network management group,
Computer sciences corporation india private limited,
Bldg. # 4, raheja it park, madhapur, hyd - 500081.
E-mail: [protected]@csc.Com

India +91.40.43747422 |mobile no. [protected]

i buy maxtouch tablet from naaptol .on 15th of oct.and i find the speaker for the tablet is not working properly .i want to change or my money back for the same.i wanted to give to my son for his birthday but seems to buy a wrong product from wrong company.

Ref : Order Id - 4561774

I had purchased a Padmini Flair BF Chimney from Naaptol, which was delivered to me with one of its parts defective.

In response to my telephonic complaint I was advised to send thr defective part to Naaptol for replacement, which I did.
That was in August end. Nearly two months have passed and I haven't received the replacement yet.

I feel cheated...

My first experience with online shopping & I have purchased from naaptol Micromax Funbook Talk tablet which I have received within a week.

This tablet is a wonderful tablet which is advanced than Micromax Funbook . It has Android OS v.4.0 Ice Cream Sandwich which is the best part in this tablet. It is also packed with many features and apps and in this tablet we can use sim calling and also video calling. This tablet also provides a good internet experience. Overall it is a good tablet with many exciting features.

I am V Hari narayana from Chennai. I have ordered a Mini Fridge from Naaptol with an order number 5141282.They have sent me a damaged and broken Fridge... I made a complaint to customer care, they asked me to send fridge back and they will return my money... I sent them that broken fridge back through Blue dot parcel services. I asked them to send me my money... However without taking any authorization, they sent that fridge back to me... which I have refused to receive... Now could you please ask this company to refund me my money as I can't use their fridge since it is very small and it is not at all a fridge its just a container...

I have purchased Money Counter Machine through Naaptol online Shopping......& This machine can easily count the currency notes and identify the fake currency out of a bundle. It saves a lot of time and efforts of mine which are obviously required by manual counting and checking.

Im going to purchase some other electronic products from naaptol ...& I know I will get best service.

Thanks........

TO
MS /NAAPTOL

(SUBJECT- NO RICCEVED SAME PRODUCT FROM NAAPTOL. PLEASE SEND ME ORIGNAL PRODUCT)

Dear Sir or Madam,
My Name is Sunder Kumar and I ordered.
Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch , which is Amount 1999 + 300 Shipment Charges. On 13/10/2012.
Then Naaptol given order no. 5163150 after 7 days naaptol gives ARAMEX NPD, AWB NO. [protected].
I Received Product from Aramex Npd on 22/10/2012 after noon.
But when I opened the packed I shocked the product is not same which is I ordered
Product Which is I was Orderd but I received another one so please send me original Product
Naptol Complaint no. 3708242 given by Mr. Mohit on 23/10/12, Blue Dart Account no- 113260,


Product Details
Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch
Here is chance to upgrade your car with stereo music system.
The car stereo comes with FM & MP3 player along with USB & SD Card Support. This offer also includes speakers and tweeters. The Car Multimedia Player has 1000 Watt PMPO, Built in USB Port to connect Pen drive and listen to your favorite songs. It also has digital LCD display. With 100 Watt stereo speakers you can enjoy music when you are on the move. The stereo speakers fit anywhere in cars & is compatible with any kind of audio system.

The stylish watch is made to deliver style and class to your personality; it features analog time keeping, water resistance and circular dial.
Features
Display: LCD Digital Display
RMS Power Output: 1000 Watts
Memory card: SD/MMC
Remote Control,MP3 Playback,WMA Playback,Tuning Control

Sunder Kumar
Assistant Tour Executive
TWU Travel With Us Pvt. Ltd
Mob. [protected]
Email: [protected]@trvlwithus.com
Website: www.trvlwithus.com, www.travelwithusindia.com

My name Avdita & Im from rojkot city.....& i had ordered for Dekor World Bedset of 17 pcs (4 Bedsheet + 8 Pillow Cover + 5 Cushion Cover) from naaptol online shopping & i had delivered it on committed date.

The superb assortment of bedsheets, pillow covers and cushion covers is absolute value-for-money. All the bedsheets are quite light and sport eye-catching prints. This can be a great gift for close family and friends, and can also be bought as a great addition to one’s own bed linen collection.

I have purchased one product online . My product order no was 5108947 . Product quality was very poor and also received in damage condition. I have placed the order no 6th Oct 2012 and material received on 17th oct 2012 and same day i have dispached back to Naaptol . I want the refund my money as earliest as possible .There is no responsible person to handle the customer query . I have sent a mail to 17th Oct 2012 .but no body revert to me for refund . I have very bad experience with Naaptol . I am asking my money than why they take the time to return the same . i have also registered the complain . My complain no is 36844269 . Today i have also talk to Mr. Prem . I told him to talk to your senior but he hold my call and told me after some time , he is busy . Same thing happened when i called on 20th Oct 2012 .

Kindly request to you please return my money and inform to me .

Regards
Ajay Garg
[protected]

Naaptol has been worst service i ever experinced in my life

Order # 4713425

They are just keep on giving me assurance that i’ll receive my product with in 7 - 8 working days and its been a more then 2 month’s i m not getting replacement of my product which I received broken and useless .

If possible i would have been given -ve rating to naaptol.com.

Please don’t make any transaction with these guys.

Mane Naaptol per spice qt-68 mobile order kiya jiski price-2259/- hai vo muje[protected] ko reacived hua.. mene jase he box open kiya aur mobile on kiya to vo on nahi hua mene usi time naaotol call center per call kiya to unhone kaha ke 4-5 hours ise charging per laga do on ho jayega mene same process kiya lakin mobile on he nahi hua vo puri tarah se dead handset tha. mene dubara vaha call kiya to unhone kaha ke aap ye mobile vapas bej do within 10 days mai dusara mob aapko mil jayega. mene[protected] ko vo mobile bhej diya lakin aaj[protected] lagbhag 20 din ho chuke hai ab tak unka koi reply nahi mil raha hai aur is bich me mai inhe bahut baar call kar chuka fir be abe tak inke paas se koi response nahe mil raha hai..na to ye cash vaapas bej rahe hai aur na he mobile bej rahe hai... jab be call karo to bolte hai ke hane aapke complain forwerd kar de hai 2 din me aapko result mil jaega lakin abe tak muje na to mare pase vapas mile hai aur na he mobile mai bahut pareshan ho gaya hu...

Mobile Spice qt-68
Amount 2259/-


Thanks & Regards
Ashwani Ahuja
+91-[protected]

Hi,

I ordered a book as a gift for my friend using www.naaptol.com.
I tried placing order on 20-Sept-2012, but I got error on naaptol website but my amount was deducted.
The Customer care told me that the amount has been not credited to Naaptol so no order would be delivered (Order No: 4990352).
I checked with HDFC bank, and they told that naaptol had already received the money (Mer ref no: [protected]).

Eventually, I placed a new order on 21-Sept-2012 (order number : 4981140).
The order is not yet dispatched. I am calling customer care daily and every day they promise to deliver in 2 working days.
This is real haraasment. I am fed of this. Why does there website mentions 'Product will be delivere in 7 days'?
Its almost a month now, naaptol is not refunding my money[protected] nor delivering the product[protected].
Nor are they replying properly to my emails.


Worst experience I ever had.
I want the order to be delivered today itself, since it is almost a month I placed the order.

I Ordered a Handicam From Naptol By Mobile , When I Received it Instead Of Handicam There was a brick ,The handicam I Bought Was Of value=Rs 3807 date 22/7/12 bearing no 4481639 I have already sent ,When i complained in customer care they told me that send a application with two witnesses and post office stamp i did the same but all futile what i have to do now
Please See The Attachments There Are the Application I Have Sent To Naptol

I bought VOX E55 with all the latest techonolgy and at a very cheaper rate. Offcourse the brand is new in the market, but i m happy with all the function.
First of all I appreciate them for their 24x7 customer service, The people at the customer service are very responsive and polite. Above all the delivery is prompt and the packing is par excellent. They even gave me full furnished info about the nearest service centers. I will give it 4.5 of 5. I will recommend Naaptol to all my friends and colleagues

I had did an online purchase of a Zync Z909 Plus Tablet from Naaptol.com on 16th September.
The order no. is 4943314. I received the product on 22nd Sep. The product that i received was not a good one, as it had so many complaints.
I spoke to the customer care and they asked me to return back the product, so a per their instructions I sent them back the product and they promised me to deliver a replacement with-in 15 days from the date of receipt. Its more than 15 days and I have no information when they are planning to send the replacement. Today once again I spoke to Mr. Meg Vijay a senior supervisor at Naaptol and he told me in the next 4-5 days time it will be sent. I am not sick of listing to this extension and have asked for a refund. Now they are saying, we are not sure if we can refund the amount. So now I am stuck with no replacement and no refund. Anyone who is planning to deal with Naaptol please keep this in mind, so that you are not deceived by such unprofessional companies.

With concern a highly dissatisfied customer.