Nokia 3110 Classic Black — MOBILE HANDSET LOST

nokia 3110 classic black — replacement of the handset nokia 3110 bearing IMEI:355535014599969

From,
Somashree Maitra
Chennai

To,
The Senior Manager,
Nokia Customer Care

Respected Sir,
I regret to bring under your notice that i purchased Nokia 3110 classic black, on 27.06.2007 from an authorised nokia dealer
Vinod Cell World, 632/A, Poonamallee High Road, Arumbakkam, Chennai 600 106 .(near anna nagar arch) (opp.N.S.K. Nagar Bus Stop) which has been showing technical problem regarding message option.
The entire message option does not work when the handset is taken out of station and remains the same within station for few days and then resolves by itself.When the message option is clicked from the menu it says 'message storage memory not ready'.The inbox, outbox, create message, , drafts, sent items, saved items, delivery reports, e-mail, yahoo!go, instant messages, voice messages, info messages, service commands, delete messages, message settings entire option shows the same when clicked.
I have got my software updated in chennai from an authorised NOKIA service centre, after which it had started functioning normally.But the problem reccurred when i had taken the handset outstation again.I have even tried by changing the sim card but without vain.Vinod Cell World has denied to accept any complaint which i had lodged regarding this issue.
Nokia 3110 classic black bears the following details:
IMEI:[protected]
ITEM:0025430
BATTERY NO:[protected]G20891654
CHARGER NO:[protected]
PRICE:Rs 6850
LANGUAGE:ENGLISH
MONTH OF MANUFACTURE:JUNE, 2007
MONTH OF IMPORT:JUNE, 2007
DATE OF PURCHASE:27.06.2007
WARRANTY PERIOD:ONE YEAR FROM THE DATE OF PURCHASE

I would be grateful to you if you could resolve the issue and replace the handset before I leave for next outstation tour.
Thanking You
Somashree Maitra

NOKIA 3110 charger — charger replacement

Respected Sir,

With due regards the following are brought to your kind notice & further necessary action, please:-
1. That I have have purchased Nokia 3110 mobile one month back.
2. My mobile charger gone out of order on 9.6.2008.
3. That I have visited your Nokia Care Centre (Neuron technologies), Hanuman Chowk, Bathinda on 10.06.2008 at 10.00 AM, but you office opened at 10.30 AM & a Madam sitting on counter asked me that your mobile charges are out of stock and asked me to come tomorrow at 10.00 AM and collect the charger. Again I have visited to your said centre at 10.00 AM, but the office again opened at 10.30 AM and some body named Bunty sitting on counter misbehaved with me and not replaced the charger on the plea that chargers are not in stock and given me receipt No.099 Dated 11.06.2008 with directions to come on Saturday.
It is not look like that Mr. Bunty will give me charger on Saturday also.
It is therefore requested that necessary instructions may please be passed on to the said centre for doing the needful . Your said centre may also asked to start working at 10.00 AM, so that we/people can also attend their office at time.
It is also brought to your kind notice that if my charger is not replaced, I am forced knock the door of consumer court.
Thanks
Encl: One
Yours

(Gaganjeet Singh Sidhu)
Mobile No.[protected]
Mobile No.[protected]

NOKIA 3110 — replacement of handset

I had purchased a Nokia 3110 in sep-2007 and found it faulty on 1st january-08 and deposited the same at the nearest nokia care at Sahid Nagar, Bhubaneswar. After one day gave me and then after 15 days the same problem arised and deposited and they repaired and this process continued for the 4th time within May-08 but they failed to repair and lastly they swapped the set by an old used set. My question is that "whether my set will be replaced by a new set or an old used one? My original set was a new set . But I was replaced by an used old set. Their answer is that it is given by the company. We can't do any thing. I had a talk with the customer care and she told me that you can't be replaced by a new one but by an old one.Such type of answer from a reputed world famous company is not expected and also regreted me a lot. My question: Why I should not be replaced by a new set? Hope to get your answer as soon as possible.