Nokia India Complaints & Reviews

Dear sir,

I had bought a nokia 5320 from Hot & Spot dealer in kachiguda, hyderabad on 23rd of december 2008 for an amount of Rs.10, 250/-.
There were a problem with the instrument i, e "No display backlight". so i went to nearest nokia care at R T C "x"roads Called "NAVDEEP MOBILES". I had hand over an instrument with them and my Job Sheet No.[protected]/090116/38. dt. 16.01.2009. Please find following details as per given :-
ESN/ IMEI NUMBER :[protected]
PRODUCT CODE: 0571016
INSTRUMENT TYPE: PHONE
TECHNOLOGY TYPE: GSM
MODEL NAME: 5320
JOB WARRANTY : YES
WARRANTY REF NUMBER: APAINY[protected]
He asked me to come and collect an instrument after one week, but after having follow ups its almost 1 month completed, but so far no response from the nokia care service centre.
If this kind of service provides by the company for which no body knows what is happening, then how can we trust you for future business.
I am sending this, anticipating some strict action against concern person and do the needful so that i can get my instrument at an earliest. Please consider this as an urgent.

I have today received an SMS on my cell phone informing me that my number has won 365, 000.00 pounds and two Nokia phones in the on-going Nokia/UK promo.. Further I should contact Jerry White at [protected], nokiaukdesk @hotmail.com. Although I have sent an email asking for a confirmation, I would lkie to know the authenticity of this SMS to me

i had taken a nokia 7210 supernova on 6th jan and it has showing problem of automatically restart and i sent it ti nokia care center on 22 jan . but still i had not receved it back wha t the [censored] was going on to the quality of nokia handsets . i used that set for 14 days only and it takes more than 25 days to repair . what the [censored] i do with that handset..

can u pls tell me whwn did i receievd the handset back


there is no spare in nokia care my job sheet no is[protected]/090123/7

i had purchased that handset in indira market mandi (h.p.)

I purchase nokia 6110 navigator in last august.From the month of september my phone creates problem.
The soun of my phone was pathtic whenever i want to listen music it creates noisy sound like grrrrrrr-trrrrrrr when i complaint in nokia care then they told me it was ringer problem and they change my ringer
but my problem doesn't solve.then they told me that it was chip level problem and they sent my set to delhi on 19th december till that i am waiting for my set.

Nokia 6110 Navigator mobile purchased in Bangalore(INDIA). After 7 month suddenly, my cell not chargig, Display (Mobile)is not working.
So, i am going the Nokia Service center many times & submitted cell but there are more then 30 day's laying at nokia service center and nokia person is called your cell is not repaired & part are not available hear. This is not suitable answer because this is a nokia product.See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products...

If in this condition Nokia service Center not able to repair my cell then where are repair Nokia cell ??
If nokia failed own responsibilities then replace or exchange my cell.

I lost my nokia N73 music edition mobile with IMEI no: [protected] with airtel postpaid sim with number [protected] a few hours ago at the Casualty department of Govt. Medical College Hospital, Kozhikode, Kerala. Kindly help me to recover my handset as it contained important data in it.

hi these are the mail conversation and detail given From: [protected]@hotmail.com
To: [protected]@moneycontrol.com
Subject: (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Sun, 2 Nov 2008 06:50:53 +0000




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@dnaindia.net
CC: dr.m.s.[protected]@gmail.com
Subject: read todays refrig (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Mon, 8 Sep 2008 04:19:00 +0000

TUSHAR TJAVERI
MUMBAI
MB. NO. +91-[protected]
RES SIR,
I had purchased mobile n73 music editionlast year .detail are given below . as nokia service centre in lowerparel has tampered my cell phone after repeated complain to nokia care line and to the service centre i had no reply .as the service centre has removed the part from my cell phone and accepetit .i am also haveing proof of tampered phone from other branch of nokiacare .

still these are to deaf ears so after waiting for 6mth i have field case to consumer courtin loiwrparel
please do look in to matter .

i will be highly oblidege to consider my application.

tushar t javeri
email . [protected]@hotmail.com
mb. no . +91- [protected].
mumbai .
201/ a wing bld no 1 2nd fl.,
vivekanand nagar,
s.v. road .
near korakendra.
borivali west .
mumbai 400-092



[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@intoday.com
CC: [protected]@intoday.com
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Sat, 15 Dec 2007 06:56:16 +0000






[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Mon, 10 Dec 2007 09:39:25 +0530

Dear Mr.Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service provision of your Nokia N73 Music Edition. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,
Sweta Sanadhya
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Sunday, December 09, 2007 12:28:57 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Res,
sir look inthe matter as i hadpurchased n73 music edition with bill and 1yr warrantyon 20th dec 2006 as this november ihad problem with my mobile as it was not charging .so i went to bright point service centre at lowerparel mumbai to get repair .on 17th nov2007 and after inspection they gave me the receipt and asked to call on 19thnov2007 after repeted fax on 19th and 20thnov2007 they told me to come on 24th nov 2007 for getting it back .

when i went there they told it is irreepable instrument adn gave me back .after repeted mail attached to nokia care they sujessted to visit me another care centre when i visited other care centre he was shocked and surpriesed to see the hand set hasa been tampered and one of the part is missing from the circuit board of instrument.

he sujjested me to again go to bright poingt again, for the same when i visited there i meet ms namrataqthe in charge she boldly told me as she has removed part andaccepted it verbaly
and she told me what ever you like you go ahead with he will not give me the part and not veven repair it.

after repeated email with nokia care and several times calling to nokia care 30303838help line no iam haeing all proof as phone tampered.theyare not accepting the fact and factor about and asking me to call after 36hrs and 28hrs.

please do look in to matter what should i do . i am haveing bill of purchased of mobile


thanlk you
TUSHAR JAVERI
email. [protected]@hotmail, .com
mumbai.
india.







[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Wed, 5 Dec 2007 17:50:08 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.


This e-mail is in reference to your enquiry regarding Nokia N73 Music edition. Kindly be informed that the technicians at the Nokia Care Centre are well trained and have an in depth knowledge of the product. Further, please note mal practices are not followed by them.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Tuesday, December 04, 2007 9:02:44 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision

resp sir, as you said that it is liquid damaged, how can i know that the service centre him self has not done after removing part.i already was told that there will be only charge of inspection .and i paid rs 112 i am having the recept also (after receiving it was refunded )without intimating me thatmy phone has been tampered.

what about the part which has been removed, you are trying to cover the fact(tampered).

thank you.
tushat javeri



[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Tue, 4 Dec 2007 17:04:34 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition (ME) phone. We sincerely regret the inconvenience caused due to the service provision of the phone. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.

Any concern in the phone may be serviced at certain service provision cost. Hence, we request you to kindly visit a Nokia Care Centre nearest to you for further assistance in this regard. We assure you that our technicians will examine your phone and assist you in the best possible way.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â??Power ONâ? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Revathi Durai
Nokia Care

-------Original Message--------

From: "ext tushar javeri"
To:
CC:
Sent: Monday, December 03, 2007 11:57:46 AM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision


[THREAD ID :2-2NQ3JN]
RES SIR, MAM
as you said your in the services, then who is responsible person or the authorities should i go .as if i cannot find any healthy reply, then i have to publish innews paper or file case in consumer court.
thank you .





[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sun, 2 Dec 2007 17:45:10 +0530

Dear Mr. Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service assessment of your Nokia N73 Music Edition. We would like to inform you that replacement resolutions, as desired by your kind self, are not part of our decision making purview. Our Customer Care Division is purely a service provision division that deals with scenarios involving repair of handsets and other communicative augmentations that expedite the service provision at a faster pace. We regret any unintended inconvenience caused to you as a result of this.

Further, as you have mentioned that you have communicated the same with the Nokia Care Centre in-charge, we suggest you to seek assistance from the Nokia Care Centre as this would be a mutual understanding between you and the Nokia Care Centre. Nokia being the manufacturer of the phone, will not be in a position to comply with your request.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Nehal Al Khadeer
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Saturday, December 01, 2007 9:06:39 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

res sir/mam, since the reply given by you treat my the email as you notice .as you company( brightpoint service) has accepted your mistake that you have delibrately
tampered my mobile and shamelessle admited that inspite of having tampered you will not provide necessary service which i am entitled too.

i had peresonel metting with your incharge at brightpoint ms namrata today 12 noon. as she told me that the capacitor had been melt down so the tecnictian had removed .andinspite of knowing this fact they delibrately concelled the same from me .

please do arrange for replacement of my instrument as this is my last intimation .





[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sat, 1 Dec 2007 17:36:22 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused due to the concern in your phone. Further, you may kindly note that the Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable :
(a) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorized modifications, unauthorized connections, unauthorized repair including but not limited to use o[censored]nauthorized spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of Nokia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product.
(b) Nokia was not notified by Consumer of the alleged defect or malfunction of the Product during the applicable limited warranty period.
(c) The Product serial number or the accessory date code has been removed, defaced or altered.
(d) The defect or damage was caused by defective function of the cellular system or by inadequate signal reception by the external antenna.
(e) The Product was used with or connected to accessory not supplied by Nokia, not fit for use with Nokia cellular phones or used in other than its intended use.
(f) The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Friday, November 30, 2007 9:33:56 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir,
with refrence to your, mail i had visited your another nokia care centre as per your suggestion in order to validate the previous asssessment made .as per the another nokia care centre they were very shocked and surprised onfinding that the instrument was tampered and some of the parts were missing.
i would be grate ful if you could again check my instrument and let me know whether my instrument is really tempered and whether any parts are mising from my instrument .if i am not able to get the satisfactory reply and the required services i will take necessary legal action againts you in the consumer court
and i will see to it that in case you fail to provide satisfactory reply for the acts committed by you, i will publish in news paper regarding the negligence and fraudulent act commited by the you, as i have proof to substance it my claim .

i hope i will get my reply or you replace my instrument .wating anticipation of your reply at the earliest.
thanking you,

tushar javeri




[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Fri, 30 Nov 2007 17:43:45 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused. Please note once the phone is assessed as irreparable, the customer would be advised of this by the Nokia care centre.
However, we suggest you to kindly visit a different Nokia care centre in order to validate the previous assessment made.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care


-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Thursday, November 29, 2007 10:30:04 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir, thanks for the reply .but as company like nokia and giving reply as small kids give, iam not satis


[protected][protected][protected][protected]

Dear sir,
i have lost my mobile while travelling in between Anderi Station to POWAI at MUMBAI.
kindly help me to get it back
My details are:
Model No.: NOKIA N-73 ME
Last used number:[protected]
IMEI No.:[protected]
Residential Address:
Aji Alex,
C-406, 4th Floor, Rimsan Apts,
Maheshwari Nagar
Anderi East- Mumbai -93

sir,
i lost my mobile nokia 3500c on 5th february 2009.and my mobile number is [protected] as the person who stole it has already removed and thrown away the sim(as i call the response is not available)..so i blocked the sim...and purchased the the sim on the same number.so i want u plz trace my mobile using IMEI number..[protected]...is it possible to trace sim being used by using the imei number if yes plz help me doing that...i also gave a police complaint..but they said..cant...trace the phone using imei...so plz help me in this regard
my address
c.divya teja
s/0 c.jaya kumar
51/15-a18-12d
vanijya nagar
kurnool, andhra pradesh, india, 518003

sir,
I m gaurav from pune.i have probem with nokia care(service centre) .actually i purchased a nokia e71 hardly 40 days back.2 days back i was facing some problemi.e while taking a backup from my pc suite my cell automatically switch off and don't restart until i take out battery n but it again.today i went to nokia care at f.c road, shivaji nagar pune.the previous problem was not solve and along with that my keypad got totally lose and i got one scratch at my cell.i talk to careline representative mr. ramesh.he guide me to go again to customer care.i went again to talk to those guys again.the problem was solve but not completely but this time they broke my keypad and they r telling to replace on tuesday.sir i was totally disappoint with your service and customer satisfation.i have paid rs20300 few days back and now my cell is worse position.i have been nokia customer for more than 12 years and than to they are providing such a poor service. So I humbly request to please help me out to replace my cell with new cell as soon as possible .hope so u will take some serious action against nokia. my cell no. is [protected].for further details you can contact me.
regards,
gaurav

I can't able to delete the inbox hidded messages

Already i deleted all messages in my inbox. But i check the inbox memory it shows 4.5kb memory available and 5 hidded messages.

I delete the all inbox messages means it shows DELETED INTERRUPTED

Already i got 3 times in this problem and that 3 times i was serviced my mobile in nokia care

But this time how can i delete that messages myself

Pls help me any secrete code.

Dear Sir My new NOKIA N73 Music Edition phone's blutooth can not be swith on.enable to perform bluetooth operation error msg displaying plz give me solution about this problem.

A bitter firsthand experience with Nokia N82...

Hey friends! Beware now Nokia is losing on its quality as well as after sales services. I brought my new N82 as such two months back but it actually remained with me only for maximum of two weeks and since then it’s with Nokia Care as it had started giving trouble just after one and a half weeks of purchase and that too just with basic and very careful usage of the handset and till date things are only in air, I am roaming week after week to Nokia Care for my handset but no progress.

Though they had passed my phone back after keeping it for a week's time claiming that all needed rectification has been done when I had deposited it for the first time but then I had to re-submit it the next day as the problem remained the same with handset, some virus had caught it so was getting switched on & off on its own.

And since then every time I call or visit Nokia Care they say it’s under inspection to check for the problem completely and finally after one month I get to know it’s out of repairable form so it would get a swap handset and to my utmost surprise I won’t even get a new packed handset which I should have, being my new handset giving trouble from the beginning, but I would be getting same model but not a packed one from their unit but even that commitment has not been met till date as every time I visit them after each week on the due date they claim to be running short of stock so it’s getting delayed.

Now I am waiting for the next due date which is going to be next week, hoping if I could get some value back in that handset for the twenty thousand rupees spent by me on Nokia N82.

Had been just one case I would have been Ok, but one more handset of Nokia, 6500 slider my aunty had, was giving some trouble from second month onwards and similarly got back to Nokia Care and just few days back she got a replacement of the same, a second hand used same model handset.

I used to be a big fan of Nokia and its products, was a loyal customer of Nokia from years, used to never make a try for any other brand but this experience was so bitter that I don't think I shall ever go in for Nokia again.

As such its a technical product which can come up with a problem but had they handled things well, I would have not turned so much against Nokia.

So, I would recommend please give some second thought if you intend to go for a Nokia handset purchase next time.

Can catch me on
[protected]@yahoo.co.in

my head set is not working from the beginning

My brother Ravinder Kumar Gupta (Mobile No:M-91-[protected]) has problem with his nokia mobile hand set, regarding which he had complained also but was satisfied, details are below kindley look into the matter and do the need full.

Regards,
Pradeep Kumar Gupta
Mobile No:91-[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: RAVINDRA KUMAR GUPTA <[protected]@gmail.com>
Date: Oct 21, 2008 2:57 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision
To: NokiaCare <support.[protected]@nokia.com>


Dear Sir,

I have filed complaint on 2/3 FTGHB customer helpline, but no satisfactory results received towards the new replacement of mobile hanset .Kindly do the needful as i am unable to get it connected with my family due to submission of defective handset at service centre .

Your customer care is not giving email id of higher authority or any fax nos .Kindly provide the same as i wanted to highlight my problem to your higher authority urgently .

Regards
R.K Gupta
On 10/18/08, RAVINDRA KUMAR GUPTA <[protected]@gmail.com> wrote:
I have deposited my defective Mobile handset at Herry Communication, Ahmedabad on 17.10.2008 at 12.31PM for repairs as per your mail. They have informed me that they will give back to me in two to three hours but again called me in evening and told that they are unable to rectify it here and they have to send it to factory for repairs and it will take atleast 25 to 26 days for the rectification.

Details asked by you are given below :-
1) Local service centre & Address : Herry Communication, 85, Nalanda Complex, Nr, Mansi Tower, Premchandnagar road, Ahmedabad. PH : [protected] Email :[protected]@nokiacareindia.com

2) Jobsheetnos : a[protected]/080/510/37 dt 10.05.08
b[protected]/080809/49 dt 09.08.2008
c[protected]/081017/23 dt 17.10.2008

3) Date of submission :17.10.2008

4) Date of Purchase : Bill No :28443 dt 24.11.2007 from Rediphone shop, 112-113, Gokulesh Complex, Opp Circuit House, RC Dutt ROad, Alkapuri, Baroda PH :[protected]/2325839

5) nature of concirn : During one year warranty period it is failed to work three times and problems like Battery overheating, No calls details accesible, no sms can be seen, radia not working, & power doesnt switch on. I am totally not satisfied with this handset due to above major problems and i think it is manufacturing defect and i want total replacement of new hanset only or refund of Rs 11650/- .

Request you to please take necessary action urgently from your end and inform me . If i not get proper results then i will take up this matter with your Director and also file complaint in National Consumer helpline and court here for the same.

Regards

R.K Gupta
M-[protected]

On 10/18/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.



This e-mail is in reference to the post service functionality of Nokia N70. Pursuant to your request for replacement or refund, once the handset is submitted, we request you to revert with the details asked in our previous e-mail communication. Further, while forwarding your case to the head office; will duly forward your request for the same.



We look forward for your continued patronage on Nokia products and services.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Shamshad Begam
Nokia Care


-------Original Message--------
From: "ext RAVINDRA KUMAR GUPTA"
To:
CC:
Sent: Friday, October 17, 2008 12:17:00 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision


O.k, As per your mail, i am submitting my mobile at nearest centre for repairs but i want replacement of New Mobile handset or refund of my money as it has three times found defective during one year period.



On 10/17/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia N70. We understand your displeasure and sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.

Further, as a part of our post service process, we require your handset to be present at a Nokia Care Centre in order for us to assist you in the best possible way. Hence, we request you to submit your phone at the nearest Nokia Care Centre and revert with the below mentioned details:

1. Location and complete address of the Nokia Care Centre

2. Job sheet number

3. Date of submission of the handset

4. Date and place of purchase

5. Nature of concern.

The above mentioned details are vital for us to further assist you.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Smitha
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Thursday, October 16, 2008 12:45:34 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3FNEFV]


[Salutations:Mr.]
[FirstName:RAVINDRA KUMAR]
[LastName:GUPTA]
[DOB:25.04.1977]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N70]
[Imei:[protected]]
[State:Ahmedabad]
[Postal:380051]
[Feedback:i have purchased Nokia Mobile N-70 model on 24.11.2007 from Rediphone, baroda and three times it is found defects and given at service centre for repairs and i am not satisfied with this product.
Kindly advice me as i am not interested for any repair now and wants replacement of new handset or refund of my money urgently]
________________________________________________________________________________...⇄

Regards,
Pradeep Kumar Gupta
(Elder Brother of Ravinder Kumar Gupta)
Mobile No:91-[protected]
[protected]@gmail.com

sir, i have given my nokia headset (earphone) to the nokia care on 20th Sept, 2008 but still i am not received the same. I have make atleast 10-15 rounds to the service-centre but i have not got any relevant answer. My jobsheet number is[protected]/080920/10 .
Please help in the above concern.
Thanks in advance.

I have bought Nokia 2760 on June 2 of Previous year, and I faced a self switching off problem in October. I went to Nokia Care Centre, JALANDHAR. They checked out my problem and returned my cell after 25 days. But still I faced the same problem again 3 or more times. And at last they swapped my phone.


The swapped phone they gave is an old one. The Nokia Company provides a new cell phone but they provided me the old one. In swapped cell phone, a new problem is there-No battery backup is there. This problem was faced by me on the same day when I brought that cell phone to my home.
I told about this at Nokia care centre-JALANDHAR. But they told me that your cell phone is alright and you have problem of Battery. They changed my cell phone’s battery, but still the problem persists till now.


Then I went to Nokia Care centre-LUDHIANA. One of your employees told me that they had given me the used-old cell phone and the battery provided to me is not of new series.

The IMEI number before swapping is : [protected]
The IMEI number after swapping is : [protected]


I also want to complaint against your employees which are working at Nokia Care centre-JALANDHAR,
for not providing me good and satisfying services and befooling me by postponing my requests.

THANKING YOU

Sir,

I had buyed a product of Nokia SuperNova 7210c on 13/12/08 with warranty ref no.:APAINY[protected] & a Product Code : 0572571.I have used the product for just 2 months it has totally failed & the power is not being Swithed-on.I have reported to the Nokia Service Station.on 05/02/09 at Time : 10:19 am. They have told me It will take 15days.The time period has overed now, they are not reponsing by either not accepting calls & again saying will take another 15 days. As you no, its very difficult in the world if a communicating device doesnt work.
So, I would rtequest you to take some step regarding this.
Thank You,
Prosun Majumder

This is not a complaint against Nokia per se, but I feel that when such expensive products are sold there must be some mechanism to block IMEI's or with service providers (Vodafone in my case) to help track the phone while it is still ringing.
I have purchased a Nokia E71 in Pune on[protected] and lost it in Mumbai at 7-rasta (Near Mahalaxmi) on[protected] evening while getting off from a Indica Cool Cab. I had taken the cab in front of Leela hotel near international airport. I did not note down the registration number of the car.
I registered a complaint 2-3 hours later on same day in Agnipada police station after trying to reach my cell # several times and no body responded. I have taken the matter to Taxi Union office as well, who tried to help me but in vain. The indica was driven by a youth (25-30 yrs), apparently from north india (he took a couple of calls in between on his cell phone while driving/waiting at signals). Only thing I remember about that cool cab was that it's steering was a little too noisy while turning. Please suggest if its possible to track it in anyway.

Regards,
A Birla

sir/madam, the data that i try to receive from other mobile phone via bluetooth does not go to my memory card rather it goes to the phone memory and sometimes when the data is more than say about 5mb the opration fails.kindly let me know as to how i may be able to receive this data. i have nokia 6300 handset with 1gb memory card.