[Resolved]  Nokia 5130 — software problem and poor customer service

I bought a nokia 5130 cell at AL MARRI MOBILES PHONE TR., P.O BOX 29723, SHARJAH, UAE Phone :[protected], Fax[protected], Mobile [protected], Invoice (bil #) no 6627 on 26.5.2009 for 400 UAE Dhrs. I was also given with a warranty card for one year. But I encounter software problem when I started using at India. I approached Service center at Vridhachalam - Cuddalore District, Tamilnadu, Pin :606001, which is my native place in India, I was just shunned back with a simple statement "we dont take complaints for the pcs bought at abroad" by the service engineer or supervisor or whoever he may be. It is surprise to hear such an statement for a product having worldwide trading. I want a proper answer for the problem encountered in brand new set and reason for not taking complaints. He also told that there is no customer complaint form available to lodge any complaints. The matter to be seen seriously. Pls let me know the reason forwarded to my mail id [protected]@yahoo.com