[Resolved]  Nokia 5610 Xpress Music — 4 TIMES SCREEN DEAD IN SIX MONTHS

PURCHASED THE ABOVE HANDSET IN JULY/AUGUST 08 SINCE THEN ITS SCREEN GOES BLANK AND THIS IS THE FOURTH TIME IT HAS BEEN DEPOSITED TO NOKIA SERVICE CENTRE WHERE WE ARE ALWAYS TOLD TO TURN UP AFTER 20 DAYS.


SINCE THIS HANDSET HAS SHOWN A TOTAL NON RELIABILITY IN THE LAST SIX MONTHS. ANY ONE CAN UNDERSTAND THE TRAUMA BEING FACED. WHEN THE SCREEN GOES BLANK I AM TOTALLY UNABLE TO USE CONTACT LIST OR CALL ANY BODY. THIS IS THE FOURTH TIME IN SIX MONTHS.



I HAVE DEPOSITED THE HANDSET WITH KN SERVICES MY JOB SHEET NO. 14543352/090303/4. REPAIR CENTRE HAS AGAIN ASKED FOR 20 DAYS REPAIR PERIOD. IT HAS ALREADY STAYED 60DAYS IN PREVIOUS THREE TERMS. AGAIN 20 DAYS WHICH MEANS TOTAL OF 80 DAYS WHICH MEANS THREE MONTHS WITH NOKIA OUT OF SIX MONTHS PERIOD.



NOW WE HAVE REQUESTED NOKIA INDIA TO TAKE THIS HANDSET BACK AND REFUND MY MONEY. I AM NOT INTERESTED ANY MORE IN THIS PROUDCT WHICH IS UNDEPENDABLE AND I KEEP BORROWING A STANDBY HANDSET FROM MY FRIENDS AND KEEP LOOSING MY CONTACT ADDRESS. CAN NOT GIVE YOU ANY MORE TRIALS.



NOKIA INDIA IS NOT ANSWERING TO ANY OF MY EMAILS. MORE THAN 50 EMAILS HAVE BEEN SENT. NO RESPONSE, ONLY DELAY TACTICS TO PUT USER IN TROUBLE ARE BEING EMPLOYED. NO BODY FROM NOKIA INDIA CALLED ME TO SUGGEST ANY REMEADY IN THE LAST 10-12 DAYS.

CALL CENTRE EXECUTIVE OF NOKIA HELPLINE GAVE ME AN UNDERSTANDING THAT CONSUMER CAN NOT DO ANY THING, HE HAS TO WAIT FOR ADVISED WAIT PEIOD AND THEN COLLECT HIS HAND SET BACK.

THIS IS WHY I HAVE COME TO YOU FOR MY RESCUE.