Nokia India Complaints & Reviews

Hello Sir,

I recently went to nokia care having a problem in audio quality, they said we will update the software. Now after updating the software none of my application work through GPRS, when i asked them why is this, they said you have to apply for another connection from vodafone which cost 199 monthly. While giving the phone they dint intimate me about this issue, i spoke to RND team also of nokia care and they are saying they cannot help me out with the problem. I gave my phone in Banashankari 3rd stage nokia care. The manager name is MR. GOVINDARAJU and his contact no is [protected]. Please help me out and look into my matter. As this is NOKIA CARE Fault, as they dint say the customer about this and nokia care said they dont know also about such a problem.

Regards

Rupam Khaitan
[protected]

JOB SHEET NO:- [protected]/4

Dear Sir,
This is with regret to inform you that you are support to deliver me my mobile NOKIA 7210 SUPERNOVA on 27th march 2009. But still to day I hived not received my mobile
I have great impression that NOKIA like world no 1 co. will adhere to their promise but unfortunately you are failed in my case
Kindly give my repaired mobile or give me another mobile meanwhile so that I cannot loose my business further
Thanking & hoping your immediate positive response
Thanks / Regards
Arvind Kumar

Hello Sir, iam Kapil Khandelwal and my mobile number is [protected]. I want to activate caller tune"Kahi Tou Hogi Wo Duniya" from Jaane Tu Ya Jaane Na. so please activate this caller tune on the number given above. Please Send the settings for the internet. Handset model is "Nokia-6300"



Thanks & Regards

Kapil Khandelwal

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia Bl-5c Battery of my mobile no.6670

We are shocked to bring to your knowledge that we have purchased the above-noted set which is infested with certain technical problems in Bl-5cBattery 26-character identification number is[protected]N[protected].so please change my Battery.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

B.S.Sisodia
[protected]

i bought a nokia N82 phone last year in the month of september, it was functioninh excelletly, but after 2 months, when i used to switch on the bluetooth it used to display"not able to open". so i took it to local nokia care centre in our town. i stay at mulund(mumbai) their they told me that we can rectify this problem we will have to send your phone to the nokia care head office in parel which is handled by brightpoint india pvt ltd. and said that i would take 25 days to return your phone. so i myself took my phone to the head office in parel(mumbai). there customer service was very good and they told it would be done in 3-4 working days, as promised i got my phone in 4 days, the bluetooth problem was solved but again in 15days the same problem occured. Now again i have taken the phone to service centre in parel. i am not understanding why the nokia care is unable to rectify the problem. if you can't rectify you should replace the phone.i am very dissatisfied with the nokia company.

NAME OF THE CELL OWNER: RAM BHASKAR RAJU ERRA
e-mail : [protected]@yahoo.co.in
Mobile No. +[protected]
message came as : 64611010 subscription service on Airtel wap charged Rs.10 in renewal
COMPLAINT: IT IS DONE WITHOUT MY CONSENT

PRAYER: Stop deducting amount from my balance to this end because I DON'T WANT TO USE AIRTEL WAP SERVICES at all.

Request may be kindly immediately considered.

i got a mail on 25 mar..
In our NOKIA Promo Anniversary Bonanza you won £800, 000.00 GBP. Get back to this office Email: Mr.James Allen (james.[protected]@btinternet.com) Provide your.

1.Name in full[protected][protected]
2.Address[protected][protected]
3.Nationality[protected][protected]
4.Age[protected][protected]
5.Sex[protected][protected]
6.Occupation[protected][protected]
7.Phone/Fax[protected][protected]

Promotion Manager
Mr.Mark Johnson

i contacted back through mail n then i got these series of mails

Nokia Promotions Department
P O Box 1001 Liverpool,
L70 1NL UNITED KINGDOM

TEL: +[protected]


ATTENTION WINNER ROHAN SALUJA,

THIS IS TO AKNOWLEDGED THE RECEIPT OF YOUR E-MAIL REGARDING HOW YOU CAN CLAIM YOUR CASH AWARD PRIZE OF £800, 000.00.(Eight Hundred Thousand Great British Pounds)FROM NOKIA N SERIES PROMOTION 2009 UNITED KINGDOM. YOUR PERSONAL DATA HAS BEEN VERIFIED AND APPROVED FOR PAYMENT.

I WANT YOU TO UNDERSTAND THAT YOUR WINNING PRIZE CANNOT BE DEDUCTED FROM BECAUSE OF THE INSURANCE COVER PROTECTING IT FROM BEEN TEMPERED WITH TILL IT GET TO YOU.


THIS IS TO INFORM YOU THAT EVERY LUCKY WINNER WHO ARE NOT LIABLE TO PRESENT IN THE LOTTERY OFFICE FOR CLAIM SHOULD BE PREPARED TO RECEIVE OUR ASSIGNED SPECIAL DIPLOMAT IN YOUR COUNTRY OF CHOICE FOR SAFE AND EXCEPTIONAL REASONS WHICH IS IN ACCORDANCE WITH THE UK MONETARY REGULATIONS.

WE HAVE WORKED OUT 100% SAFE DELIVERY OF YOUR CASH PRIZE TO YOU IN INDIA THROUGH SPECIAL DIPLOMAT.

LET IT BE KNOWN TO YOU THAT ALL TAXES HAS BEEN PAID BY NOKIA PROMOTION UNITED KINGDOM, TILL WHEN YOUR CASH AWARD ARRIVE INDIA.

INLINE WITH THE ABOVE YOU ARE ADVISED TO PAY FOR ANY LOCAL CHARGES (V.A.T) IN INDIA WHEN THE SPECIAL DIPLOMAT ARRIVE INDIA.

NOTE THAT YOU ARE TO PROVIDE YOUR PERSONAL DETAILS TO THIS OFFICE ONCE AGAIN FOR WE TO ACQUINT OUR SPECIAL DIPLOMAT WITH.

ALL YOUR INFORMATIONS WILL BE GIVEN TO THE SPECIAL DIPLOMAT FOR EASY CONTACT WHEN HE ARRIVE INDIA.

AWAITING YOUR RESPONSE IN THIS REGARD.


Best Regard
Mr.James Allen.
Tel: +[protected]
( Customer Services UK).

Dear Nokia Care,

This is Vara Prasad i'm sorry to informing you that, your customer service is very poor in my case, i've purchased Nokia 5300 with IMEI:[protected]
on 09/apr/08, after that it's worked fine for 6 months then staretd problem, no display, keypad buttons are not working properly, so i've given the mobile phone nokia care AMEERPET MOBI QUEST, HYDERABAD, in jan-2009 after 15 days i've received the mobile and it's worked 3 days properly again same problem i've faced, then again i've given MY MOBILE AT NOKIA CARE (MOBIQUEST), AMEERPET, HYDERBAD
SRVICE TAG NO:090307/85 AT MOBI QUEST AMEERPET, IN mar-09 first week, already more than 25 days over, i've given a call and asked for my mobile service stattus they said it will take time to rectify problem, isn't it? how much time you need for rectification a problem, a month or morethan that, please do rectification of my mobile phone, fedup with NOKIA CARE Center.

Yours Truly,
Vara Prasad.

I recieved a message saying that i had won 170000 pounds in the nokia moblile promo. I complied to the extent of sending them all my details through email. but later when they demanded a sum of 3060 pounds as british tax clearance fee, i had some doubts, and on running a background check i discovered that this is a fraud. They sent me some photos and documents in the process of my correspondence with them which i have attached and also told me to transfer around 700 pounds through western union momey transfer to this account:

Name: Mrs. Sylvia Palamar
Identification Number:[protected]
Destination: London, United Kingdom.
Will receiver have a valid ID card? Yes



and also told me to take the assistance of the following person in transferring the amount:
NAME: Syed Rashid
Mobile:[protected]
Email: [protected]@yahoo.com


also, the following details were mentioned at the base of every email:


Dr. Jormann Olilla

(Nokia-Promo Co-ordinator)

Contact
Tel: +[protected]
Tel: +[protected]
Fax: +[protected]
Email: [protected]@london.com
Email: [protected]@winning.com
Email: [protected]@london.com




. Office of The Director General
British Inland Revenue Commission
Plot 20 Lausanne Road London SW2 3JB Zip Code SK73NA, , England,
United Kingdom.
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@revenue.com
E-mail: [protected]@britishrevenue.co.uk



DHL International World Express Delivery
Tel: +[protected]
Fax: +[protected]
Email: [protected]@live.co.uk
Magna House, 18-32 London Road, Staines, Middlesex, TW18 4BP, United Kingdom.

Please advise me what actions can I take against them and how.

This is to inform you that . that is the third time I m facing problem in boot failure/ software in this below asked phone(nokia 3110 c ) in one month . Now, again phone will come in same position ( boot failure) although, battery is also replace as suggested by nokia care lajpat nagar. Yesterday my phone gets down in same earlier problem ( boot failure). Kindly suggest on the same .waiting for your response.below mention details job sheet details (repaired from lajpat nagar sokia care center)

Job sheet number :[protected]/090307/37
Dated : 07/03/2009
Handset esn imei / no. :[protected]
Model no : 3110c

Job sheet number :[protected]/090307/38
Dated : 07/03/2009
Battery Producy code : 0279599 (BL 5C)

&
Job sheet number :[protected]/090226/31
Dated : 26/02/2009
Handset esn imei / no. :[protected]
Model no : 3110c


Naveen Ahuja
Product Executive ( Retail)
Luxor Writing instruments Pvt. Ltd.
#229, Okhla Industrial Area,
Phase-III, New Delhi-110020
Mob:0-[protected]/0-[protected]
Ph No:[protected],[protected]
Fax:[protected]
Email : naveen.[protected]@luxoroffice.com
Website : www.worldofluxor.com

Dear Sir,

Before 1 months I have replaced my battery from nokia. My New Battery is BL-5CA (Serial No. is[protected]P[protected]). After using the Battery back up of my mobile gradually reduced.My mobile battery is ok . there is some problem is in my handset i was went to nokia care.MY handset is sent Delhi by Nokia care. My handset is not ok until. I m not satisfied by that handset. Plz give me any solution fastly.

Harjit taneja,
10B Anaj Mandi, Fatehabad
Haryana
contact no.- [protected]

i had purched nokia 3120 classic from shee krishna communication UG-5 apollo avenue, 30-b. old palasia, indore ph[protected] on Date 24/03/2009. ofter that on 24/03/2009 the micro sd card no work.then i had complent to nokia cear he sayed me shopkeeper not give you a orignal micro sd card
if you no take immediate action about this.
i will go to consumer court .


s.s. mehta
mp housing bourd
ujjain m.p.
mobil[protected]

Dear Sir,

I gave the phone for service to the service centre on 10/03/2009 . The technician at the Nokia Authorised Care Centre said the spares would arrive in a week and that the fault would be rectified asap and they would give me a call .

Till Date it has not been resolved and neither are they clear as to when they would be servicing my Mobile Phone . They Just keep on saying it is coming this week and we would give it next week .

The Problem is never ending .

The Details of the Company is as follows:

JOY CELL
NOKIA AUTHORISED SERVICE CENTRE
#337/10 PAPERMILLS ROAD
OPPOSITE LOURDES CHURCH
PERAMBUR
CHENNAI - 600011

MOBILE : [protected]

Please take action at the earliest and see to it my query is resolved .

Thanks and regards
Bala
Mobile : [protected]

I was purchase the Nokia 5800 Xpress Music Mobile on dt. 23/01/09 from
Richa Electronic Main Road Renukoot, Dist. - Sonebhadra (U.P.) Pin -
231217, on the faith of Nokia but in the short period on 20/02/09 i am
facing the problem "ie - Screen get blank during unlocking the screen" with
such set then i was reported to Richa Electronic on same date but no
serious action was taken and again same problem reported on 08/03/09 and
as per M/S - Richa electronic set handover on Dt. - 16/03/09 for sending
to Nokia Care Varanasi on dt . 17/03/09, Job No.[protected].

I want to replace my set as I am totally disappointed with this mobile and my faith on Nokia and its
customer handling system is very bad and i could not promote the nokia to
any other my friends

COMPLAINT OF NOKIA 6300


1. I purchased Nokia 6300 set on 07 Mar 09 from Smart Info Systems, auth dealer of Noika, Siliguri – 734001 for amount Rs 6490/- (Rupees six thousand four hundred and ninety only). Bill/Memo No 733 att alongwith this set I also purchased three more Nokia sets from the same dealer.

2. The movement I inserted my SIM Card, your Nokia 6300 set welcomed me as under :-

“Welcome to MOTOROLA C 163 Net ………………….. I went to the dealer again with the complaint and he changed the handset with another Nokia 6300. The problem re-occurred and next day I again went to the dealer with the same complaint. This time he refused to change the set and sent me to Nokia Care, Smart solutions, Siliguri. Mr A Bansal of Nokia care re-formated my set and returned it to me. The problem still persisted. Two days after I again went to Nokia care, shanti Tele Solutions Siliguri with the complaint on 16 Mar 09 (Tele Sheet No[protected]/090316/11). They kept my set for repair and analysis and as on date it is laying with them. He now says that your set has now been upgraded and assuring me that the problem will not recur”.

3. In the meanwhile I spoke to Nokia Centre Care (complaint No 2-3VG1Z5), Gurgaon on 23 Mar and 26 Mar 09 to Mr Punit, Mr Rajat and Mr Sachin who transferred my calls from one pers to other without giving any likely solution to the problem. Each time I was made to hold and speak for 20 minutes at a stretch. When I requested them to call me back they refused to do so saying there is no such facility. I requested them to give me name or contact number of officers who can take same decision towards resolving my problem. They refused to do that that even saying they are not authorized to do so.


4. It’s a sad story is that in your customer care, there is no such care for customers interest. All your policies your staff in providing satisfactory service to the customers. Your staff manning the customer care phones are no more than `Robots’ who have powers to take decision, to suggest solutions, to resolve problems, to raise issues requiring higher authenticities involvement, and so on. For instance, when I asked Mr Punit in your customer care & Mr A Bansal of Nokia care, Siliguri about next step if the problem persisted again & again, they failed to give me a satisfactory answer. The best they can do is that keep my handset again & send it to Delhi / Gurgaon for repair & Analysis.

5. For the last 20 days I’ve been mentally harassed by one & all related to Nokia. I’ve paid four visits 110 Km from my place to Siliguri and made numerous calls to numerous people, but all in vain. I’ve spent Rs 6500/- for the Nokia 6300 and Rs 2000/- additional due to the recurring problem.

6. At the end I request someone of you, who has an authority to resolve the issue to place are return my handset and re-imburse my money alongwith the additional expenditure. Or else the only option left to me is to go to consumer court & raise issue in print media about the spurious Nokia sets in market.

Thanking you,

I have a Nokia E90 under warranty, few days back the flap has started making typical noise while opening.

I have been brand loyal to Nokia as was using 9300 communicator earlier.

You are requested to pls do the needful to rectify my complain on priority.

Regards,

Chand Chawat
[protected]

sir,
i have nokia 5800 i cant able to activate my gprs on this cell im using airtel card im from Chennai and from past 2 months i cant able to activate gprs i have given serval complain to airtel company they said it will resolve but still it is same and the method of activating of gprs in airtel is write gprs and send to 56789 and when i have send dat i goet response dat it is invalid voucher. and im very regular in the changing of mobile phone i never had this type of problem this first time im facing this problem and when i send gprs to 56789 it is toll free number but for my each sms it has been cost 3 rs and dat also no refund from the company. so now plz help me to to clear this problem plz
im Girish mundhra from Chennai and my number is [protected] . plz sir slove my problem

thanking you

i hope i will get reply soon from your side and my problem will get sloved

I had my cellphone unit repaired last March 24, 2009 (Job code GMD0009422) for some keypads not working. I also requested to change the b cover of my phone. I paid P200 as downpayment (OR # 004685) I got my unit the following day and paid 702 (OR #004692). As I arrived home, I noticed that the camera window of my cellphone was opened/damaged. I immediately came back to Nokia care center - Gaisano Mall Davao branch (alkontech) in the Philippines to informed the staff their what happened to my unit. I was informed to come back the following day since the center head, Rhodora Legita is already out of the office. Her Office time is 10am to 5pm only.

So, I returned the following day at past 10am, but was advised that Ms. Legita was on sick leave. The male staff their (I forgot to get his name) told me that Ms. Legita was informed of the incident. Their stand is they don't want to change my camera window even if the damaged was done when I had my unit repaired. This is a case of negligence of your technician, so your company should shoulder the result of his negligence or error in his work. I was again told to come back the following day...Again???? So I asked your staff how much that camera window is??He told me that it's 39..So I just told him to change the damaged camera window. Considering that I have to spend almost 30 for my fare in going back to Nokia care again the following day with no assurance that MS. Legita will be around. I don't want either to use my phone with the camera window open, coz this might cause another serious problem with my unit...

I was really, really, very, very disappointed with your system. I had paid a big amount, a total of 902 for the repair of my phone. And when it was damaged due to your technician's fault or negligence, you can't spend/shoulder the amount for that damaged?

Where is the justice in here? I had my phone repaired at your company since I believe that you will take good care of my cellphone. You should have shouldered the cost of the damaged done by your technician.

Hope my complaint will not be put to waste. I know the amount is too small but what I want is that you should accept your mistake and take the risks/responsibilities for such mistake.

Hoping that you will give me your time in solving this problem and hope this would not end on deaf ears...Your immediate action is needed in this case...

Sir.
This is ashok bhatia from sriganganagar, today I sent my employee to nokia care of sriganganagar to get my mobile repaired with the message to get it repaired only in that case if the saved data is safe even after repairing and the same was being communicated by him to the girl sitting over there and she gave the assurance of the same, but when i got my mobile back all my saved data was missing, it was as fresh as the new mobile set .Then i went back to that nokia center and asked about the assurance, but the person incharge Mr. Ashutosh misbehaved with me and have not listed to the problem .I request you to take an immediate action against them.


Regards
Ashok Bhatia
[protected]

Dear Sir,
I like Nokia Products. My all Family use this product very happyness. But befor some days my nokia mobile 1209 create some problem. then i went to your service centre Nokia Care in faridabad near nehru ground but i saw there excutive seen the cell and just decide and say your mobile is wet into the water.
but i know & surely my cell not fell into the water. pls take the needful action & repair my phone as soon as earlier.
battery heat up & charging problem