Dear Sir/Madam,
I have recently on the 9th Mar, ’09, bought a brand new E71, Nokia mobile handset from a ‘Hot Spot’ authorized dealer in Delhi, with an appropriate bill. Right from the first day of purchase, the mobile set has been giving some or the other problems. Like the mobile switching to ‘Mute’ automatically, during both incoming & out-going calls. On account of which, the other person is unable to listen to my voice.
I am & have been, a loyal customer of Nokia for quite some time, this being my 3rd, Nokia handset in last 4 years. I am providing the necessary details of my E71 set & purchase particulars (below), for your reference & action.
DETAILS OF E71 HANDSET:
Type: RM-346
Model: E71-1
IMEI: [protected]
Code: 0566235
FCC ID: PYARM-346
IC: 661V-RM346
WLAN: [protected]FB2
CE0434
Bought from: M/s Classic Business Centre, Shop No:-, Plot No-5, H-Block Market, Sarita Vihar, New Delhi-110076
TIN No: [protected]
Invoice No:[protected]
Dated:[protected]
I am sure this is a Defective piece & need your help in replacement. Hope you want to help & retain a loyal customer...
Awaiting your revert eagerly..
Regards
Dilpreet Singh
B-275, Sarita Vihar, New Delhi
Mobile: [protected]
Email: [protected]@gmail.com
THE CUSTOMER CARE OFFICER
NOKIA
DEAR SIR/MADAM,
I SOURAV ROY CHOWDHURY PURCHASED ONE NOKIA MOBILE PHONE FROM ESSAR TELECOM RETAIL LTD. OF 6, CHINTAMONY DEY ROAD, OPP.MAIDAN MARKET HOWRAH 0N 27.10.2008 BEARING INVOICE NO.WB/020020/00001/4170 VAT NO.[protected]-V DT. 19.07.2006, CSTNO.[protected]-C DT. 19.07.2006 ST/MUMBAI/BAS/DIVLL/6062/06 SERVICE CODE AAFE1386KST001.
PRODUCT DESCRIPTION[protected] N70M+HS16
• EIHPABGEKACZA*
• PRICE Rs. 9624.00
But the above set is become drastically slow since a few days due to some virus affection and I went to your Nokia Service centre which is located at Deshpran Sashmal Road Howrah-711101 for the necessary action but I astonished when they searched from net and told me that this set is not at all cover under warranty which is very much pathetic to me that the end of warranty is on 19.12.2008. I do not know how is it possible that the warranty is going end by 19.12.08.if I purchase the same on 27.08.09. and they also told me that this is a used set sold by the above mentioned retail company.
The particulars are as follows:
SERIAL NO. [protected]
WARRANTY : NO
WARRANTY AND ID : PRODUCT TYPE: RM-84
CHECK : HANDSET: N70
WARRANTY AND ID LOG: PRODUCT CODE: 0539276
SOFTWARE PACKAGE: END OF WARRANTY: 19.12.08.
UNDER THIS CIRCUMSTANCES I PERSONALLY WENT TO THE SAID COMPANY FROM WHERE I PURCHASED THE SET NOT LESS THAN 10/12 TIMES BUT THEY ARE BLAMING THAT YOU DON, T HAVE TO GO TO THAT PARTICULAR NOKIA CARE SHOP AND REQUESTED TO TO THE NOKIA CARE GIRISH PARK.
NOW MY DECISION IS NOT TO HAND OVER THE SET TO ANY BODY AS I AM SUSPECTING THIS AN USED SET AND ANY SERVICE CENTRE CAN TAKE ADVANTAGE BY GIVING A SMALL SATISFACTION FROM ME .
AS I AM GIVING A COPY OF THIS LETTER TO CONSUMER COURT PLEASE TAKE THIS MATTER SERIOUSLY AS I AM NOT USING THE SET RIGHT UNTIL YOU REPLACE IT BY WAY OF CORRESPONDENCE BY YOU DIRECTLY WITH ME BY MAIL.ING
SOURAV ROY CHOWDHURY.
[protected]