Nokia 5800 Xpressmusic — FAULTY HANDSET | |
Dear Sir, I had purchased one NOKIA 5800 bearing serial no.[protected] on 12/03/3009 for a sum of Rs. 19000/- from M/s Janata Stores, P-166/1 CIT Sheme VII M Kolkata-700056. The set is under warranty for one year and battery for 6 months. After a couple of month use the set stated giving trouble & on 10/10/2009 I took the set to your service center namely M/s Crazy Infovision, Golaghata Road, VIP Tower, Kolkata-700048, and it was diagnosed that the backup battery was empty. They kept the battery with them & delivered the same to me after two days stating that the battery was working. In good faith I brought the battery back & fitted it to my set but to my utter surprise I found that the set was not working. Then I took the hand set to your service center M/s Tele Solutions, DN-1, Sector-V salt lake Kolkata -700091, on 06/11/2009. They kept the set with them for repair & asked me to take me the set after two days. I took delivery of the set after two days but I found that the handset was still not working. Then they had further kept the set with them & asked me to enquire after fifteen days – I WONDER WHY THEN THEY HANDED OVDER THE SET TO ME ON THE 2ND DAY AFTER MY TAKING THE SET TO THEM?? I have been working in a renowned service provider company & we always recommend NOKIA sets to our customers & I am shocked to have received such reciprocity from no less a company than NOKIA itself. I would seek your intervention in the matter & to ensure that I get back the value for what I had spent for a costly set. Would you please ensure that I get back my set absolutely trouble free or a replacement by a new set failing which I shall be constrained to take up the matter with an appropriate forum at your cost & responsibility apart from throwing the issue before the press as its 18 days and the service center person is saying it will take another 10 days time. How long should I wait????? Thanking you Nandita Bhattacharyya [protected] Was this information helpful? | |
 4 Comments | |
Comments
same thing everywhere in india.v.v.v.v.v.v.v.v.v.v poooooooorrrrrrrr serviceeeeee
I have purchased a Nokia 5800 Express Music which started developing a problem of getting Hanged & Battery getting drain very fast which I have taken in the Nokia care centre for this problem. After inspecting the same the Handset was found faulty from there side and they have replaced the Handset which was again faulty, they have replaced total 3 Hansdset which has the same problem & for all this process they have taken almost 4 Months and the Executives from the Care Centres blame me that I m doing this Purposely.
I have also raised a complaint to Nokia several times but the only reply i m getting from there end is they will solve the problem but when.
Sir I hereby request you to kindly look into the matter as the company or the Care Centre is in no mood to listen to my complaint & neither my problem is getting solved, i m without my handset for more than 3 months & needs kind reply from the company.
Please find the below details for your ready reference -
Job Sheet No.[protected]/110325/2 Dated - 25.03.2011
Nokia Care Centre : Telephone Electronic Corporation.
Address : 391, JSS Road, Chira Bazar, Opp Bank of Baroda, Mumbai - 2.
Contact No :[protected] /[protected].
I have also raised a complaint to Nokia several times but the only reply i m getting from there end is they will solve the problem but when.
Sir I hereby request you to kindly look into the matter as the company or the Care Centre is in no mood to listen to my complaint & neither my problem is getting solved, i m without my handset for more than 3 months & needs kind reply from the company.
Please find the below details for your ready reference -
Job Sheet No.[protected]/110325/2 Dated - 25.03.2011
Nokia Care Centre : Telephone Electronic Corporation.
Address : 391, JSS Road, Chira Bazar, Opp Bank of Baroda, Mumbai - 2.
Contact No :[protected] /[protected].
Yes I agree that such a Big Co can do this kind of things
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Nokia — complain on NOKIA 5800
Dear Sir,I had purchased one NOKIA 5800 bearing serial no.[protected] on 12/03/3009 for a sum of Rs. 19000/- from M/s Janata Stores, P-166/1 CIT Sheme VII M Kolkata-700056.
The set is under warranty for one year and battery for 6 months.
After a couple of month use the set stated giving trouble & on 10/10/2009 I took the set to your service center namely M/s Crazy Infovision, Golaghata Road, VIP Tower, Kolkata-700048, and it was diagnosed that the backup battery was empty. They kept the battery with them & delivered the same to me after two days stating that the battery was working. In good faith I brought the battery back & fitted it to my set but to my utter surprise I found that the set was not working.
Then I took the hand set to your service center M/s Tele Solutions, DN-1, Sector-V salt lake Kolkata -700091, on 06/11/2009. They kept the set with them for repair & asked me to take me the set after two days. I took delivery of the set after two days but I found that the handset was still not working. Then they had further kept the set with them & asked me to enquire after fifteen days – I WONDER WHY THEN THEY HANDED OVDER THE SET TO ME ON THE 2ND DAY AFTER MY TAKING THE SET TO THEM??
I have been working in a renowned service provider company & we always recommend NOKIA sets to our customers & I am shocked to have received such reciprocity from no less a company than NOKIA itself.
I would seek your intervention in the matter & to ensure that I get back the value for what I had spent for a costly set. Would you please ensure that I get back my set absolutely trouble free or a replacement by a new set failing which I shall be constrained to take up the matter with an appropriate forum at your cost & responsibility apart from throwing the issue before the press as its 18 days and the service center person is saying it will take another 10 days time. How long should I wait?????
Thanking you
Nandita Bhattacharyya
[protected]