Nokia India Complaints & Reviews

I BOUGHT THE NOKIA N97 ON 29-10-09,IMEI NO. [protected].SINCE THAT DAY MY CELL IS NOT WORKING PROPERLY.ITS GPS DOES RECEIVE ANY SIGNALS SO IT SEEMS THAT IT WAS SOLD TO ME UNTESTED.MANY TIMES I WENT TO THE DEALER FROM WHERE I PURCHASED,HE SAID GO TO THE NOKIA CUSTOMER CARE,AND IN THERE I WENT THRICE THEY WERE NOT RESPONDING PROPERLY AND SAYING THAT U HAVE TO LEAVE THE HANDSET FOR 10 TO 15 DAYS TO THEIR MAIN SERVICE CENTER.KINDLY SEE TO THIS MATTER AGAINST NOKIA.AS I CANNOT LEAVE THE BRAND NEW SET FOR 15 DAYS.
MY SUBMISSION IS THAT NOKIA SHOULD ISSUE ME A NEW SET UPFRONT WITHOUT ANY DELAY.

THANKING YOU
YOUR'S TRULY
NIKHIL CHOUDHRI
[protected],[protected]

I have purchased the nokia set E-71 , from Shiv Communication ,B-24 shyam Park extension,Main GT Road Sahibabad.For Rs.20800/- dated 18-12-08 ,invoice no. 100.This set started trouble from very next month .Then the company upgraded the software and handed over.Now one day the set is found dead with blank screen.I have given the same to repair to Nokia Care Centre ,(MAA Communication) B-36, Laxmi Nagar on 14-nov 09.They confimed to get it repair in 3-4 days. However when i have reached to nokia care center to get my set back , found that my set is in Physically demaged conditions with screws cracking the Body of handset. On complaining the same to nokia care , they misbehaved with me saying we have not done any demage and this set is now not repairable.Also they are intentially getting the repair time raised to get the set out of warranty. Concern person at nokia care is Mr. Vikas ([protected]) incident date[protected].Kindly to provide me proper resolution , as i felt cheated with such a big brand like nokia.Presently i have not picked the set back from nokia care.

Regards
Rajeev [protected]

Dear Sir,

This a copy of the last mail sent to Nokia team and request your help

Dear Nokia team ,

I am getting contradictory communications from you and your mobile care and this is the frustration what is reflecting in my mails.

Attached is the mails received from mobile care for your reference.

Let me know what action your are taking and how many more days you are going to fool the customer or is it the way Nokia works in India?


Let me explain it once again, this phone is purchased on 19/10/2009 from Sangeetha outlet and is already visited all nokia care center's in Bangalore for solving its manufacturing problems from day one. Currently Nokia mobile care need my permission for sending it for higher level repair.

Purchase details:
Dealer :Sangeetha,
Invoice No : SI/BGT/3469
Invoice Date : 19/10/2009


I have visited various nokia care / dealers more than 6 times and the phone is with Nokia mobile care from 14/11/2009 and currently mobile care need my permission for sending it for higher level repairs. I don't have any more time in visiting Nokia care centers as I have wasted enough time and money in visiting Nokia care centre / priority dealers for solving this phones issues also I have not paid my money for keeping a more than six times repaired phone with me.

Details of Nokia care & address as below

Job sheet number is[protected]/091114/16 .

Mobile Care
#808 7th main, BTM 2nd stage
Bangalore
Contact no[protected]

I here by requesting you to look into the matter and do the needful for replacement of this phone or return back the money paid for it.

Thanks and looking forward for your reply and please don't reply me with your generic answers I need the answer for only two questions am I getting a replacement or my money back.

Regards,

Sebastian
[protected].

Sir,
I have the following to address for your kind attention and suitable favourable action. I had submitted my request in the month of June 09 (copy enclosed) seeking your assistance towards rectification / replacement of my mobile handset purchased on the 6TH of Jun 2007 at a cost of Rs 9700/- with specifications as under mentioned:-
Model No. Nokia 6300
IMEI No. 16416420
BY No. 1451510
CH No. 0675370
2. I am sorry to convey that in spite of my humble request no action on the grievance represented has been taken to-date. A company of this stature should not have a problem in handling such a redress of grievance. It makes one feel sorry for having gone for the brand wagon of Nokia and made this purchase. I would like to mention here that I am a first class gazetted officer of the Indian Navy and I do have a grievance to be attended to and sincerely believe that a solution can be derived if taken in the right spirit and rightly attended to.
3. This model had been working fine, but the stainless steel cover that is provided on the face of the handset has got disjointed/ dislodged of its adhesive joint from the frame of the mobile. Without this metallic cover frame, the components like the screen, the key pads etc are all exposed, unguarded and are vulnerable to damages/getting detached. Additionally the aesthetics do not allow the set to be used without this metallic frame.I have addressed the problem twice to Nokia Care and got the defect temporarily rectified but the adhesive just doesn’t hold. I am made to understand by the Nokia Care people that this happens to be an inbuilt/ inherent problem in this set and this also happens to be a common problem and cannot be resolved.
4. In view of the foregoing, I as a customer at the receiving end would request you to replace this handset or if the problem is of a known and re-occurant nature, I will further request you to upgrade this set within the cost range or I can also pay the difference in amount. I am sure with a company of your fame, repute and profile will be able to entertain my humble request. One handset for your grandeur stature is nothing but it does pinch an individual as a customer. I would thereby solicit you to forward your directions/ orders under intimation and do look forward to an early and favourable action on this.
5. My Mobile No is [protected] & my address is :--
213 Katari bag;
Naval Base;
Wellingdon Island;
Kochi - 682004

i had a brand new nokia 2700c on 18.10.2009. in 15 days the mobile had a problem on speaker has not working

Dear Sir/Madam ,

My mobile was stolen on 04/09/2009 . I would like you to kinly block this phone from use .

Here are the details :


Your name: Rajesh Kumar
Address: M-138 , Shyamli Colony , Po-Doranda , Ranchi , Jharkhand
Phone model: Nokia-1209
Make:
Last used No.: Dialed no - [protected]
Received no- [protected]
E-mail for communication: [protected]@yahoo.com
Missed date: 04/09/2009
IMEI No.: [protected]

Regards,
Rajesh Kumar

Dear Sir
I have purchased a NOKIA 6700 classic handset on 13/09/2009 from THE MOBILE LIMITED(Branch-38, Gariahat Road,South,Ground Floor,Space No. 5,KOLKATA).Since the purchase I have been harrased quite to suffer a lot of moneytory losses & mental harrasements in the last two months.The handset was sold to me in a defective condition which I found in the very next day I requeted the seller to change the andset within 2 days of purchase.Instead of changing it they just told me to go to nokia care & told me that they have nothing to do after selling the handset.I went to NOKIA Care (Branch-Satya Telecare.229 Chittaranjan Avenue,Near Girish Park Metro Station,Kolkata-6).I also requested them to change the handset everytime(total 3 times) I visited them when a new defect was coming out one after another after each time some patch repairing was done.
In the last time when I came to know over phone by a call from the above said NOKIA Care on 16/11/09 that this time also my handset was just repaired I did not go to collect the repaired handset that I am affraid that a new defect will come out very soon & wiil cause me to suffer mental harrasements & waste my valuable time leading to suffer more moneytoty losses as like before.
I also complained to NOKIA Care head office bangalore & mailed to nokia.co.in to chane my handset but no one heared me.
It is obvious that the handset was sold in a defective condition has the defect found in motherboard just within a 2 days which is completely gross manufacturing defect.
As the total matter is taking a long period(already more than two monyhs of warranty perion is lost almost without any use of the hansset by me).The usable warranty period is shortening day by day.Therefore it is desired to issue fresh full warranty period from the day of supply of the new handset.

Here are below some important documents which you may need.
IMEI NO OF MY HANDSET:[protected]

LAST JOB SHEET NO AT THE ABOVE SAID NOKIA CARE:[protected]/091102/82(as on 02/11/09)

COMPLANT NO AT NOKIA CARE BANGALORE HEAD OFFICE:[protected](as on 03/11/09)

MODEL DESCRIPTION OF MY HANDSET:NOKIA 6700 classic-1 Black



Here are below in double bracket from no 1 to 3 the original copy of mail I sent to nokia as on 11/11/09,thier reply on 12/11/11/09 & on 13/11/09.

1) ( ( Sir
I have purchased a handset of Nokia 6700 Classic on 13/09/2009 from THE MOBILE STORE LIMITED(Branch-38, Gariahat Road,South,Ground Floor,Space No. 5,KOLKATA).Unfortunately it was found defective on the next day & according to the instruction of the seller, I returned the set to NOKIA CARE (Branch-Satya Telecare.229 Chittaranjan Avenue,Near Girish Park Metro Station,Kolkata-6)within an week & requested to swap the handset.After examination of the set they said that the fault is with the motherboard.Instead of swapping they arranged to repair the set & returned to me after 3 weeks approximately.
Again within few days when I tried to use bluetooth for the first time,I found it is also defective.Again I requested them(in the same branch of NOKIA CARE mentioned above)to swap the handset on 30/10/2009.But this time also they had done some patch repairing on spot & said me it is okay.But within few hours I found the same defect was remaining & additional to that,search menu(for internet) was becoming hanged frequently.Again on 02/11/2009 I deposited the handset to the same NOKIA CARE with request of swapping it.They received only the set without the accessories,Battery & Memory card(the TRANSCEIVER) & did not assured about swapping the handset & said IF IT WILL BE SWAPPED THEN ONLY THE NEW HANDSET(Transceiver) WILL BE DELIVERD WITHOUT UNPACKED & UNSEALED BOX.But I am afraid that whether the new set is undoubtedly new one because previously mysely & some of my friends have some unfortunate & bitter experience about the different nokia cares in Kolkata.
I have already informed & launched the request to the Nokia Care Head Office at Bangalore(phone no[protected] over phone on 03/11/2009(Complain No-[protected],IMEI No of my Handset is [protected],Model Description-Nokia 6700c-1 Black).
But on further enquiry on 10/11/2009 to The Nokia Care Bangalore(phone no[protected] I came to know that whether the set will be repaired or replaced that is still under consideration of your office.
So,I request you to look over the matter & arrange to replace the old set to a new set sealed in box with all accessories & relevent parts in intact condition & make me sure of the worldwide fame & goodwill of Nokia Telecommunications Ltd.
As I am a medical practitioner & a teaching staff of KPC Medical College & Hospital at Kolkata I have been already enough harrased & suffered to moneytory loss due to absence in my duty & practice for this hazard.So,I hope that you will be kind enough to grant my appeal & save me from further loss & harrasement.
I think according to your terms & conditions of the warranty,replacement of the set is quite eliguble as different faults in different parts of the set is coming out one after another & therefore possibility of new defect is qiute anticipated.So,replacement is the only way for the permanent solution to get rid of the continuous hazards & harrasements ACCORDING TO CONSUMERS RIGHT(LEGAL) OF THE CUSTOMER.
I hope you will inform me about your DECISION within seven days as the stipulated period (15 to 20 days) given by the NOKIA CARE(Branch-Satya Telecare,229,Chittaranjan Avenue,Near Girush Park Metro Station,Kolkata-6) for completion of the whole process will be ended highest on 22/11/2009.

Thanking You
Dr Pinaki Bhattacharya

Address:164 Goswamipara Road,PO/PS- Bally,
Dist-Howrah,State-West Bengal,Pin-711201
Phone[protected],Mob-(0)[protected]
Email-pinaki.[protected]@gmail.com ))

2) (( Nokia - Pinaki Bhattacharya - N6700 Classic Service Provision

Inbox X


Reply



contactcentre.[protected]@nokia.com
to me
show details Nov 12 (10 days ago)
Dear Mr. Bhattacharya,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6700 Classic. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.

We would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us to improve it further.

You may kindly note that when the Nokia Care Centre decides to swap a phone, it is subject to the availability of stocks and also as they would have assessed your phone to be irreparable. A swap phone is a working unit and may have reengineered components of your previous mobile phone. A swap phone undergoes comprehensive quality assessment in order to ensure the optimal performance of the phone.

Further, please be assured that the matter would be looked into on a priority basis. To look into your concern and assist you in the best possible way, we request you revert with the below mentioned details:

IMEI (International Mobile Equipment Identifier) /Serial number of the mobile phone
Latest Job slip/repair number
Your alternate contact number

The above mentioned details are vital and will help us assist you further. Please be assured of our best attention in resolving the concern in your phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

https://digiumenterprise.com/answer/?sid=361799&chk=NNVUT6HP

Kind regards,

Shabina Yasmin
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


[THREAD ID:1-45ZLXQP]



-----Original Message-----

From: pinaki.[protected]@gmail.com
Sent: 11/11/2009 11:48:34 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:pinaki.[protected]@gmail.com]
[Salutations:Mr.]
[First name:Pinaki]
[Last name:Bhattacharya]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Nokia Care Protect]
[Message:Sir
I have purchased a handset of Nokia 6700 Classic on 13/09/2009 from THE MOBILE STORE LIMITED(Branch-38, Gariahat Road,South,Ground Floor,Space No. 5,KOLKATA).Unfortunately it was found defective on the next day & according to the instruction of the seller, I returned the set to NOKIA CARE (Branch-Satya Telecare.229 Chittaranjan Avenue,Near Girish Park Metro Station,Kolkata-6)within an week & requested to swap the handset.After examination of the set they said that the fault is with the motherboard.Instead of swapping they arranged to repair the set & returned to me after 3 weeks approximately.
Again within few days when I tried to use bluetooth for the first time,I found it is also defective.Again I requested them(in the same branch of NOKIA CARE mentioned above)to swap the handset on 30/10/2009.But this time also they had done some patch repairing on spot & said me it is okay.But within few hours I found the same defect was remaining & additional to that,search menu(for internet) was becoming hanged frequently.Again on 02/11/2009 I deposited the handset to the same NOKIA CARE with request of swapping it.They received only the set without the accessories,Battery & Memory card(the TRANSCEIVER) & did not assured about swapping the handset & said IF IT WILL BE SWAPPED THEN ONLY THE NEW HANDSET(Transceiver) WILL BE DELIVERD WITHOUT UNPACKED & UNSEALED BOX.But I am afraid that whether the new set is undoubtedly new one because previously mysely & some of my friends have some unfortunate & bitter experience about the different nokia cares in K]

[Phone model:6700 classic]
[Mobile:[protected]]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
Reply Forward ))

3) (( Nokia - Pinaki Bhattacharya – N6700 Classic Service Provision

Inbox X


Reply



contactcentre.[protected]@nokia.com
to me
show details Nov 13 (8 days ago)
Dear Mr. Bhattacharya,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6700 Classic. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.

We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that you will be contacted by our care centre at the earliest.

Your case reference number is 1-[protected].

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone softwkare at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=10263144&chk=8UYYNH9K

Kind regards,

Nancy.J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

[THREAD ID:1-469AB2K]

-----Original Message-----

From: pinaki.[protected]@gmail.com
Sent: 12/11/2009 06:49:57 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:pinaki.[protected]@gmail.com]
[Salutations:Mr.]
[First name:Pinaki]
[Last name:Bhattacharya]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Nokia Care Protect]
[Message:IMEI NO of my handset is[protected]
Latest Job sheet No is[protected]/091102/82
My alternate contact no is (O)[protected]]

[Phone model:6700 classic]
[Mobile:[protected]]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
Reply Forward ))



Hope you will be kind enough to take the necessary steps at the earliest so that I can GET A NEW HANDSET OF THE SAME MODEL AS MENTIONED ABOVE IN AN WELL WORKING CONDITION IN EVERYWAY WITH FULL WARRANTY PERIOD.

Thanking You
Yours Sincerely
Dr Pinaki Bhattacharya
(Mobile No [protected])

I had been using Nokia for the past 8 years ie from my 8th standard and had been a great fan and personally ranked Nokia smartphones the best mobile phone manufacturer as their products are unpredictablly fuzzy logic and functions as per the need of the user.I had used Nokia 1100,Nokia 6600,Nokia N70,Nokia N73,Nokia6630.Now at presently own Nokia 6681 & Nokia N82.I had tried almost all first second and third party softwares for these two handsets as i liked these two handsets the most.After getting this N82 a much higher handset than Nokia 6681 i still dont feel like giving away that handset since it is defeat free and long lasting possession.I at times felt proud to be a part of Nokia family.
But after started to use Nokia N82 i had found two major faults.One of which is a fault to be blamed upon partially by Nokia and Air Tel India Calicut service provides.
I know almost everything about Nokia regarding both technical and UI as i am both a fan of Nokia and an Applied Electronics and Instrumentation Engineer to understand all aspects of Original Nokia Finland.
But with Nokia N82's purchase i was disheartened when i found out that this phone lacks 2 great things that a technical engineer like me give value to,and i had verified this with other N82's to check if it is the problem only experienced by my handset due to faults in my handset and confirmed that this is the manufacture fault.
Defects:-
1.Coverage problem:I had been using Air Tel prepaid [protected] from the time since i started using a mobile phone and could not find any fault with Air Tel even i[censored] try to find faults with them i give u the guarantee u will not find any as they are 100% perfect technically.I[censored] dont agree pls prove me wrong.
The problem is with coverage .The coverage goes nil at times and i have to restart my handset to let the coverage return.This problem is experienced only with Air Tel service provider and the handset works fine with all other service provider.Earlier when i was using other handsets with Air Tel same SIM there was no problem so this problem is totally with Nokia.Nokia pls rectify my coverage problem.
2.Firmware v31.0.016 upgrade problem :-
There is some problem with the upgrade u have published on your website as the software updates stops on reaching half way and asks for disconnection and reconnection which should not happen.I am right dont think i was foolish to give this defeat belive me.
Pls solve these problems then Nokia N 82 will be the king of year 2009.
Hani Ismail KV
[protected]
[protected]@yahoo.com

{{{{ my name is shamnaz , my brother brought a E 71 5 month before,,,, day before yesterday it suddenly switch off ,,i tried to switch on many times,,, actually i am from average family{financial} ,,, i fight with my mom many times to get this mobile,,, sir please do whatever you can,, i am really disappointed because of this,,, i was looking my mobile very carefully ,,because before E71 i was using 1100,, i dont knw what happend }}}}}
COMPLAINT DETAILS
i given it to the nokia priority,,, they are saying that water get in to the mobile ,,, but no chance for that ,,,
so please do some thing for me,, please consider this complaint as your brothers complaint ,,,
please suggest me what can i do,,, kindly accept my complaint and solve it please,,,,,,,,,, i am waiting for your response ,,,[protected]@gmail.com,,,, mobile number [protected]

Hi,

This is Pawan Kumar.V from Guntur, this is about the issue with NOKIA 2100 model battery, my uncle is using your NOKIA handset since 5 years, as his mobile battery got damaged he wants to buy a new battery for his mobile & went to your
NOKIA PRIORITY Dealer SAIJA Enterprises;4/7,Brodipet,Guntur on[protected], he had taken the amt of Rs.850/-for the battery & we had taken the same but to our surprise the battery didn't have any hologram of your company, we asked him for the same & he gave the answer that NOKIA Company it self is sending the accessories without any holograms & i[censored] have any problem go to company & ask them what to do. we were shocked with that answer & refuse to take that battery but that guy didn't agree to refund our money back & a the same time he used abuse language to us. Here I am furnishing the details of that battery, requesting you please revert on the same ASAP & I am sorry to say you that we have faced the worst service ever in NOKIA Priority. Please revert to my mail id [protected]@yahoo.com

Purchase Date : 16/11/2009

Customer Name : N.Paul Raju

Handset Model : NOKIA 2100

Battery Serial No:[protected]

Bill No : 2170

Amt Charged : Rs.850/-

Requesting you to plz look into this issue & help me out as i lost my money as well as my valuble time.

Regards
Pawan Kumar.V
[protected]

Touchpad stops functioning after a while. Last registered complaint number is[protected]/091117/10.
The phone has been to Nokia Care three times at Dwarka Sec 4 branch (Om Ujala Communication), District Centre, Janak Puri once & Jail Road branch (net Dot Solution Pvt Ltd.) once.
Phone was purchased in October'09. The software version was upgraded & left for chechup a few times at Nokia Care too.
Moreover this time, they are asking to send it to Nokia head office, but not providing any other handset for use while my phone is with them.
Kindly look into the matter & resolve the problem at earliest opportunity & pls mention the branch too, where you'd like me to leave the phone.

Dear Sir/Madam,
I Have Lost my NOKIA MOBILE MODEL NO :6303 Classic on date :- 19/11/09 at VASAI ROAD, Railway station Bridge DIst:- Thane State:- Maharashtra Having Airtel Sim of Maharashtra Circle The Number of Following sim is [protected] the IMEI NO:- [protected] so i want to block the following Handset bearing the following IMEI NO, Hope so you will considered my request & do the needful at the earliest also i request you to Provide me the Acknowledgement of the same after doing the needful
My Contact No is :[protected]
I have also Registered a complaint of the following in vasai Road Railway Police Station in writing, Still any information needed you can call me on my other Mobile no :- [protected] any time

Regards,

Manoj

Sir,

I have purchase Nokia model no. 3110c on[protected], but after 20 days its bluetooth is not working. And I have change my city also. Because of which i can't go to that store also.
The problem is that when i receive a file via bluetooth is shows operation fail and i could not receive the file. But their is no problem in sending a file or receiving a file by data cable. Hope you can suggest a way to solve a problem. And for this i will be thankful to you.

R/sir
I am rajan jindal & sanjeev jindal requsted to you that very poor service nokia care centre at model town extn.near krishana mandir,ludhiana,we have three times goes to nokia office then no responce for my mobile handset in last time very misbehave & no set repair in warranty period.my contact no.is [protected]

I have brought Nokia N70 2 years back.For one year the phone worked perfectly fine without any problem.But in last one year i have got the screen,keypad & I.C. Changed costing me more than Rs.5000. Recently one month back the phone used to get hang & when i used to remove the battery & try to switch on it the phone didn't start. Then i send the phone to nokia care center & they told me that the problem was with my memory card. So i removed my memory card & it worked fine for just 1 month.2 days back the phone again got hanged & when i removed the battery & tried to switch on it the phone gave the error "Start-up failed contact your retailer". Then i took the phone to nokia care center & i clear told me that they won't be able to repair it.One of the nokia center told that it is a hardware problem while the other told it is a software problem. Now u tell me how to get my phone repaired after spending so much money on it? Is there any reliability of nokia products? As i think they work fine just for 1 year. What should i do with my phone?

Hi,

Recently in March'2009 I had bought a Nokia 5310 from The Mobile Store in Ahmedabad. From the next day itself, it started giving problems. This handset started giving problems from May'2009 itself, and from then till now there has been no help provided by Nokia Customer Care or The Mobile Store. I had kept the handset as it is, and still the screen is damaged inside.When I gave a complaint for the same at the mobile store, they did not agree to it and say it had been damanged knowingly. Why would someone do it? Its still in the warranty period. I asked them to replace the set, but that was not accepted. I got the screen changed on my own expense of 850 Rs. at the nokia customer care, still again without any issues the next day again the screen was damaged. I request you for a change of handset. Since, this is changing my belief in Nokia. If this is how it is, I don't think I would be willing to buy any Nokia handset any further. No one from the Nokia Service Centre or The Mobile store is ready to help for the same, even when the phone is in waranty period. Every time the screen gets damaged, even without using it. Kindly get this handset changed. I have lost faith from Nokia. I am going to consider putting a case against the same in case no action is taken sometime soon.

Customer Number on the Mobile Store Bill:[protected]

Invoicing number: GJ6187

Mobile Store Address:
Shop 7, HSG House,
Vijay Cross Roads,
Ahmedabad.

Billing Person: Nitin

Kindly help me with the same. Since there is a big amt involved in the same.

Regards,
Neha Rustagi

SIR
MY NOKIA 7210 SUPERNOVA MOBILE LOST AT 28-10-09 IME NO. [protected] PLZ BLOCK MOBILE

I have bought Nokia E-71 from a NOKIA priority dealer situated in Lajpat Nagar 3 month ago. The second day phone hanged up and i have to take out the battery to restart the phone. I called the the showroom wherefrom i bought the set and ifnormed them about the incident, they said it happens sometime but there is no need to worry as these sets loaded with so many software and sometime they may hanged up. I faced similar problem many times during last three months but had no choice as showroom refused to change the set. Now the set is completely dead. I visited Nokia Care situated at Kotlamubarak pur. The experience was not good. Staff of that Nokia care was busy chatting with each other and no body seems interested to talking to coustomer. The front desk executive was flirting with her female colleague and when I requested him to check my mobile, he shows as he is doing a favour to me. He passed the mobile to a window behid him, where some engineers (?) are working (let me say gossiping). One of them has opened my cell to check whether it comes in warrany or not. He took 20 minutes and informed that display is gone and you have to pay Rs.3800/- to repair the mobile as it seems drop of waters gone in key pad area, so warranty is lapse.

I don't know what to do now. Should I visit to another Nokia care to verifty what Nokia Care Kotlamubarakpur said to me or shell out Rs.3800/- on a phone which i bought just three months back.

Mahender

i have received an sms from number +[protected] on my number 7504774 teling me that have won 300000pound sterling all i want to know whether it a joke or true

Sir,
I sujay kumar a nokia 7210 supernova product holder. Recently I got so many messeges from the proveder or nokia company tha my phone is chinese or some problem is there ans they suggested me that i have to go any showroom for verify.

My phone IMEI number is[protected];0670565.

In this regardpl intimate ASAP wheather my phone is under any problem or not.