Nokia India Complaints & Reviews

i've baught a Nokia 6700 classic on 24th Oct 2009. Ever since i've got this phone ther is a problem of phone switching off on its own while talking, while on charging even when it lying idle. We went to the dealer and were told that the dealer has no responsibilty after the sale is made and were directed to a Nokia Care centre (Gulati Communications). The care centre told us that the problem is with software of the phone and can be rectified by updating the software which will take one day and was given a target delivery next day. For the entire next day there was no res[ponse from the centre and finally after logging a complaint with NOKIA HELPLINE we got a call at 7:30 stating that the phone has to sent to the nokia head office and the approximate delivery date is 5th dec. After repeated follow up with NOKIA helpline we finally got the handset back from the Care centre on 1st dec without checking whether the phone was working properly it was delivered to us. Ever since than there is a new problem that the phone switched off again on its own and is not switching ON at all.

Dear

My self SANKALP PANDYA FROM AGRA, I have nokia 5610 mobile phone , This is my 5th complain to you, FROM NOKIA SIDE SHAMSHAD BEGHAM [NOKIA CARE] send me an email contains that YOU[SANKALP] SUBMIT YOUR HEADSET TO NEAR CARE CENTER.
BUT MY PROBLEM IS REGARDING HEADPHONE, & YOUR AGRA CARECENTRE MANAGER TOLD ME THAT IF YOU SEND HIM AN EAMIL TO THIS MAIL[[protected]@nokiacareindia.com] ORDER HIM TO SUBMIT MY HEADPHONE ,ONLY THEN HE WILL TAKE MY HEADPHONE.
BUT THIS IS MY FIFTH COMPLAIN BUT NO ACTUION IS TAKING OVER ANY OF MY COMPLAIN.

KINDLY TELL ME NOW WHAT SHOULD I DO? AS SOON AS POSSIBLE.
HERE IS THE DETAILS OF MY PHONE
NOKIA 5610.
IMEI NO.-[protected]
B.NO[protected]
C.NO[protected],0675384,
COLOR - RED
PURCHASING DATE- 02/07/08


Thanks
SANKALP
[protected]
C.E.O GOSWAMI EVENTS.
AGRA. INDIA

Dear Sir,

I have lost my mobile on 9th Dec'09 in Chennai(Nearby Spencer plaza). I am using Aircel's prepaid customer. After twodays I have taken duplicate simcard

Your name : Shamem.M.S
Address : No 20/103:Venkidesa N agar 2nd street ;Virugambakkom;Chennai
Phone model : Nokia N80-1
Make : Nokia
Last used No : 0091-[protected]
E-mail for communication : [protected]@yahoo.com
Mobile Number for communication: 0091-[protected]
Missed date : 9th Dec'09
IMEI No : [protected]


Could you please help me find out my mobile ? If you have any details, please SMS/contact me at 0091-[protected]

I have bought this mobile on pre-order basis on 10th Jan 2009 as I have confidence of Nokia product. I have used its N series phone for almost 3 years without any problem. But, I was very disappointed with this phone as within an year it has given me many problems. Actually I like this phone but few problems which are consistent on it is very frustrating. When ever I lock the phone and then unlock it then it shows vertical lines and sometimes during the call also its display suddenly vanishes. This problem I faced in July-August 2009 even. At that time I have written 5-10 mails to nokia care and registered my complaint to Nokia Head Office in bangalore. But, they always replied that you have to submit your cell to nearest nokia care. Then after esteem frustration I have finally submitted my phone to nokia care. Then after 14 days they returned back the phone by saying their is LCD problem and they have replaced the LCD. But, then it worked fine for 3-4 months but now again same problem persists. I can't figure it out what is wrong where. I am very devastated and helpless as I have 100% trust earlier on nokia and I recommended nokia phones over the rest. Now what should I do? Even now if I submit the phone and nokia care give a temporary solution then my warranty will also expire and I would be left helpless...

Hi,

Myself is varun kakkar residence of Preet Vihar.

This is related to our worst experience with HOTSPOT- R-51 Vikas Marg, Shakarpur New Delh-92 On 28th Nov.2009 we purchased a Nokia 1661(Black) handset IMEI-[protected] - the container looked faintly tampered but we were given assurances that a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.

On using the phone for a few days - I started experiencing network problem, speaker problem and battery problem. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handset that was passed on to us.
On approaching to the Nokia Care service centre they told me that the need the C- No. for the battery replacement & for the other issue handset need to sent for repair.
As customer I don’t know what details are require with Nokia Service Centre for the battery replacement, it’s a responsibility of your Hotspot team to stick the C-no on the bill, Hotspot team says to bring the cell box for the same, unfortunately I don’t have the box with me. Tell me what to do now to get my handset repair, as per the nokia team it’s not at all acceptable without. C.No.

On approaching hotspot present at the R-51 Vikas Marg, Shakarpur Center refused to talk on C no.- and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authorized to make any replacements.

After purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement ASAP - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hotspot.

i want to more setting of mobile office from airtel india.my mob. handset is nokia5130c-2.because i have taken 10rs. per. day unlimited plan but my browsing charges per kb has deducted

My mobile was lost in theft at Bangalore the model of the Nokia is 5130 and bearing IMEI No. [protected]. Please block this for ever and no one should use this devise unless it is returned to me.
Those who found the same may call to [protected]

Dear sir ,
I have purchased Nokia E71 set on 3rd april 2009 from jaipur , customer ID[protected] and of Lot no [protected], with 2 month of its purchase i found the set totally dead and non functional, during this period i was on official work to brahmpur(orissa) where i have shown this set to nokia care , which was deopsited with them for 10 days and later they told that its battery is dead and it requires changing ,but warranty of battery is of six month which has finished 2 days back , when i requested that i have deposited the set 10 days before , there answer was that the complain of mobile was done not of battery. Further after inserting a different battery the mob is not getting charged though it is showing the sign of getting charged. when the same set was shown to Nokia set Pathankote (Punjab) they r also not showing any sign of help ,and there only answer is, the battery is dead and it require changing.

Yours sincere
Irfan ahmed Khan
[protected]

I am very angry ! This is a second time that I receive mobile message were In nokia promo In UK.I won a sum of 450.000 P .I ask responsible persons in Nokia ,how they left to do things like this .It's a bad images for the name who is Nokia .Regards hari...

DEFICIENCY IN SERVICE.

I purchased Nokia E63 on 7/12/2009, found the battery was faulty with a manufacturing defect, Got the same checked from Nokia care Dombivli east, for authenticity, and logged a complaint on 11/12/2009 with nokia care,

Instead of replacing the faulty part, or giving me a stand by phone,They took the handset and called me on 27/12/2009.

Nokia care guys asked me to buy a new battery, if the old one is faulty, So i am asking where is the Garantee or Warantee, Is it for 11 days from the date of purchase?

The Retailer from where i got the handset pointed me to nokia care, on 9/12/2009.

Job sheet no is[protected]/091211/38
Handset IMIEI no is [protected]
Battery no is[protected]

I Had to PURCHASE a new phone, For no fault of mine. and wait for the faulty phone if at all it will come back on 27/12/2009 or next year.

sir due to damp weather conditions my nokia N79 having EMI no [protected] which I had purchased only few days back has suffered some display problem.On approaching your dealer CELLWELL KaranNagar Srinagar J&K he is sometimes danding money to repair it and sometimes saying otherwise.It will be in the interest of your esteemed company to ask the dealer to replace the set otherwise it will earn a very bad name to your company besides legall action

I had been planning to buy the E series phone and waiting for the much awaited E 72 and was lucky enough also to buy it on 30th Nov, 2009, being one of the first customers in India and New delhi to have bought it but to my dismay the product has been a mere headache for me right from Day 1. I have called up Nokia Careline numerous times and done whatever they have told me to do, formatted the phone numerous times, updated software, investing about 1-2 hours daily on doing these troubleshooting things and still its turning out to be a nightmare. I went to the Nokia Service Centre to get the phone checked but they told me that i have to leave behind the phone for testing, which i dont find comfortable as its a brand new phone and why should I get it repaired or tested when I have invested Rs. 21000/- and being a Nokia Customer i deserve a replacement. No one would ever wish that he buys a new thing, spends hours on troubleshooting and at the end gets it repaired. It always pinches in the customers mind and I have personnaly had such experiences being from the Customer Services Industry, as the customer is never happy.



Now to sum up some of the few problems the phone is facing :

1) From Day 1 phone hangs up of the software starts doing stupid things.
2) The phone gets extremely hot sometimes and it can be felt when held in the palm, which seems like a product safety issue.
3) While transferring data through bluetooth, data transfer hangs in between.
4) The network drops and to again get the network i have to reboot the phone, which cannot be a operator issue as told to me, as the same network works on the phone of the person sitting next to me.
4) The most interesting incident has been that i was asking my mother to take my picture yesterday, as she was happy to see a new nokia coming in the house, after she clicked my picture the touchpad stopped working and now it is tiresome to work on the phone. My mother felt very bad and she was not happy to see such quality of product.The touchpad is still non functional.
5) Yahoo mail dosent get configured on it and also Nokia messaging dosent work

I bought a new E 63 phone from Vijay Sales bill no - 06/br05/09csi 951 in the month of May thinking that this phone is one of the best in the market. Even I suggested couple of my friends to buy the phone but to my surprise all o[censored]s are repenting and feeling like throwing this phone in the trash can. Following are the reasons -:
1) The very next day, my phone started freezing up every now and then. When I enquired with Vijay Sales they simply asked me to contact Nokia. That was pathetic customer service by Vijay Sales.
2) When I contacted Nokia service center ( I can produce all the documents of contacting them), they told me that its a common issue and it happens due to software problem. They reinstalled the software in my NEW phone. But still we are facing same issue.
Now not only me but even my friends are facing same issue.
I even requested nokia service center to give me a replacement phone then I will submit the phone in contact center for repairs....first of all....why do I need to repair a new phone which has started giving me these issues...........Nokia should offer me different phone as its their problem and not mine.....


I even asked them to call me and lets discuss the issue...till day I have not received any call from nokia....... WHAT A DISGRACE!!!!

My email communication with Nokia...


RE: Nokia - Swapnil Kotnis - E63 Service Provision‏
From: Swapnil Kotnis ([protected]@hotmail.com)

Sent: Fri 9/18/09 7:43 AM
To: contactcentre.[protected]@nokia.com
I am ready to submit my phone...will I get any temporary phone for use?


> Date: Thu, 17 Sep 2009 11:27:00 +0300
> From: contactcentre.[protected]@nokia.com
> Subject: Nokia - Swapnil Kotnis - E63 Service Provision
> To: [protected]@hotmail.com
>
> Dear Mr. Kotnis,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to service provision of Nokia E63. We regret the inconvenience caused due to the service history of the handset. We have noted your experience at the Nokia Care Centre. We request you to revert with the address of the Nokia Care Centre so that we can do the necessary fact findings and action it accordingly.
>
> You may kindly note that in order for us to initiate an investigation on your phone concern and to provide an effective and definitive resolution; we require your handset to be present at a Nokia Care Centre. Hence, please submit your phone at a Nokia Care Centre and revert with the previously requested details. Please be assured of our best attention in resolving the phone concern.
>
> We seek your patience and further solicit your cooperation.
>
> For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
>
> Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
>
> To ensure proper handling, please continue to use the current subject line.
>
> Kind regards,
>
> Junasha Barman
> Nokia Care
>
> Disclaimer:
>
> This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
>
> The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
>
>
> [THREAD ID:1-3QJN8J0]
>
>
>
> -----Original Message-----
>
> From: [protected]@hotmail.com
> Sent: 16/09/2009 03:35:15 PM
> To: <contactcentre.[protected]@nokia.com>
> Subject: RE: Nokia - Swapnil Kotnis - E63 Phone Functionality
>
>
>
> Dear Pavan,
>
> I have already done this couple of times. Second time, I did not give my phone for reinstalling the software because I know it will not make any difference. Earlier when they reinstalled the software no one at nokia service center was sure that it will resolve the issue. When I asked them whether the problem would be resolved after reinstalling the software, I was answered as "Shayad ho jayega...yeh is phone ka known issue hai” When nokia is not sure of its own products then whom should we approach to repair it?
>
> I thought of writing to Nokia directly to make them aware how the goodwill of company is deteriorating because of the pathetic service centers.
>
> I and my other colleagues who have a similar experience really do not have time to visit service center every now and then. We are working in such an industry where we receive hundreds of calls on a daily basis and we cannot afford to keep our phone away from us. Though it is freezing every now and then, at least it is working some times in between by god’s grace.
> If you really want to help us out please arrange someone to talk to us.
>
> If you think, I am blabbering; I am ready to give you handset information of my colleagues also.
>
> We are also thinking of approaching consumer forum with the complaint details. Please do get me wrong as I am not threatening you.
>
> Expecting a way out…..and good customer service experience directly from nokia…….
>
>
>
>
> Regards
> Swapnil Kotnis
>
>
>
>
>
>
> > Date: Wed, 16 Sep 2009 11:46:05 +0300
> > From: contactcentre.[protected]@nokia.com
> > Subject: Nokia - Swapnil Kotnis - E63 Phone Functionality
> > To: [protected]@hotmail.com
> >
> > Dear Mr. Kotnis,
> >
> > Thank you for emailing Nokia Care.
> >
> > This e-mail is in reference to the phone functionality of Nokia E63. We regret the inconvenience caused. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.
> >
> > We would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our endeavor is, and always has been, to provide you with quality service and your feedback will help us in improving it.
> >
> > Further, kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
> >
> > Furthermore, we request you to submit your phone at the Nokia Care Centre and revert with the below mentioned details:
> >
> > 1. Latest Job sheet number and date of submission of the handset
> >
> > 2. Previous Job Sheet numbers and their respective dates of submission
> >
> > 3. Location and complete address of the Nokia Care Centre (where your handset is submitted)
> >
> > 4. IMEI/Serial Number of the phone
> >
> > We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
> >
> > For location of a Nokia Care Centre nearest to you, kindly access the following web link:
> >
> > http://www.nokia.co.in/A4536241
> >
> > Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
> >
> > For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
> >
> > Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
> >
> > To ensure proper handling, please continue to use the current subject line.
> >
> > Please send us your feedback on our Email service by visiting on the following link:
> > http://digiumenterprise.com/answer/?inv=10263153&chk=PQMKB3XC
> >
> > Kind regards,
> >
> > Pavan Kumar
> > Nokia Care
> >
> > Disclaimer:
> >
> > This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
> >
> > The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

IMEI Number [protected]

This phone automatically restarts and hangs up.....

The browser included is not working......
Many folders are not opening.........
All the Java files corrupted.......

I had purchased a N97 on October end from Tata Croma. The phone started having application problems, hanging problems and battery drainage issue. Post which i have visited Croma and a Nokia Priority store twice who recommended me to go to the Nokia Care centre. After my visit to Nokia Care Center i was told that the phone needs a software upgradation and i submited the phone for the same. i received my phone in a few days and post which i started facing same problems and also a problem of automatic battery recharge. I visited my Nokia Priority store who said that as the phone was not purchased from them they cannot solve the problem, we would have to go to tata Croma for any problems. I again visited Croma who were not able to handle the problem and asked us to talk to Nokia Care Center again. In my second visit to the Nokia Care Center they again asked me to keep the handset with them and said they would have to send the handset to the Delhi office for further checks. i again fulfilled and gave my handset to Nokia Care Center. Nokia Care Center even put in a recommendation to replace the handset. they said this process will take 10 days and i shall get my phone repaired or replaced if its not repairable.
I just received my phone back from them and again there are same issue's in the handset. After my talk to Nokia Care Center and Croma they are again recommending me to submit my handset for repair. It has just been a month i have purchased the to be called "Best Handset" and i have already visited Nokia Care Center, Nokia Priority Store and Tata Croma multiple number of times for facing issue's. These people are still not able to resolve this issue and asking me to submit my handset again. this time i am going to submit my handset only if i am gauranteed a replacement. i am tired of wasting time and visiting Nokia/Croma multiple number of times. what i am trying to explain them is when a Rs. 33000 phone is getting spoilt 4-5 times within 1 month of its purchase there has to be a fault in the parts and applications of the phone. i can also say that Tata Croma is selling Faulty phones which are not checked before selling to customers.I am a working professional and this is unnecessary occupying me mentally and consuming a lot of time, i am tired running around for a mobile for which i have paid Rs. 33,000 and which has got spoilt 4-5 times within one month of purchase. Tata Croma who sold this handset to me is not able to resolve this for me nor the Nokia Care Center people. I want to have a replacement for the same which Nokia is not ready to do. This handset was purchased from Tata Croma- Mumbai- Juhu branch- Contact Person- Jai & Pushpa, Nokia Care Center - Mumbai- Goregaon (West) branch- Contact person - Nari & Umesh, Nokia executives- Mithun Chauhan.
Tata Croma/Nokia - kindly resolve my problem or else i would have to officially launch a complaint for this with the consumer court/police for selloing me a faulty handet, wasting my time and money for visiting/calling these stores and also for keeping me mentally occupied because of which ,y current work is affected. I can also go to the extent of appointing a legal lawyer to take the necessary actions. You can contact me on [protected].

Respected sir,
sir i am Nilesh R. Nimbalkar lost my mobile infact someone stolan it. sir,its very important to me. some very essential data and memories are there.
sir plz helpme out.


Name: Nilesh R. Nimbalkar

Address: plot no. 63,ladikar lay out,manewada road,Nagpur-24 (Maharashtra)

Phone model: Nokia N73(music addition)

Make:Nokia

Last used No.:Can't remember that

E-mail for communication: [protected]@yahoo.co.in

Missed date: 09/12/2009 at 3.45pm

IMEI No.: [protected]

We had purchase the mobile phone on 6/12/2009 from ALFA, Mumbai - 56 and since then the mobile was sent for Hanging, Phone Locking, Not responding and abrupt Power Off problem to the dealer and subsequently on their direction we visited Nokia Dealer next to the shop. They showed our person that the mobile is ok and has no problem. However, again we showed the mobile with the same problem to another care center at Malad, Sarvesh Telecom having job sheet no.[protected]/091209/14 dated 9/12/2009 and even then the problem persists, though they claim to have repaired or fixed the problem.

We are very upset with the abysmal service Nokia has provided to us and as such want a full refund of our money as the mobile delivered to us is 100% faulty and we do not want to continue with the same handset.

Dear sir,
i gave my nokia E51 for repairing dated on 24/11/2009 at info care services at faizabad road lucknow vide jobsheet no.[protected]/091124/5. The problem with the set was sometimes insertrd sim card shows no connectivity and the message to the caling person goes the mobile is switched off. Your authorised service centre infocare spoke us to collect handset on 28/11/2009, on the same date they responsed us that mobile will go head office & contact on 08/12/2009 while calling on 08/12/2009 to Ms. Chandni on no.30303838 she told to response in 48 hours with complain no.1-[protected] and promised me to provide a new mobile as E51can not be repaired as nokia has closed these sets. While calling today after 48 hours on 10/12/2009 she is saying to call after 18/12/2009 after repairing the same phone. You are requested to look into the matter as i am handicapped without phone really this defaming nokia company. i am nokia user for the last 09 years.if my problem is not solved by 11/12/2009 i will have to go consumer court.
Mukesh Nath Sinha
[protected]

Hi
I am yet another customer, cheated and harassed by Nokia Care. Most of the other people are too busy to report such cases.

I had submitted by Nokia 6210 handset for repair as three buttons were not working.
Job Sheet Number: 67xxx4867/09xxx8/xx (Hidden for confidentiality)
Date: 18-No-2009.
Service Center: Akshay Care, Pune.

Today is Dec-09-2009. It has been 6-7 calls to Akshay Care to check the status. But everytime they just have two answers:
1) It has not been repaired. It'll take 2 more days.
2) You can come after 2 days. (without checking that the handset is repaired or not)

We made a few calls to the Nokia Careline Number as well[protected] and made a complaint as well (Complaint #:[protected]xxx) but even they dont seem to be of any help (though these people sound professional).

Finally when I call them to get headoffice phone/fax/email, they say that they dont have it. all they can give you is careline fax number.

My questions:
1) How can the service center close the Job Sheet the same day as the handset was submitted to them? This can be verified easily by checking Job Sheet Status online.
2) If this fraud was reported to Nokia as a complaint, arent they supposed to
a) take strict measures against the service center.
b) atleast inform (if not compensate) the customer about the updates.
3) If due to any reason, the service center is not able to repair the phone, is there ANY limit on number of days, a customer should be kept waiting for his phone?

I know other people as well who have had the same kind of issues with Akshay Care (if not all Nokia Care Centers).

Dear sir,

This is Samiksha Mehra from Mumbai... I have made this complain before to the online customer care unit of the company

I bought the handset on 15th of October from a nokia priority dealer. To my horrors, exactly after a month that is on the 15th of Nov the mike stopped working. I gave it for repair to the nokia care center where I was told it will take 15 days for repair, however the date mentioned was of the 5th of dec, on questioning the same, i was ascertained, verbally though, that it would be done before 30th of nov. Realizing that I requested them for a stand by handset which I was provided after requesting for 45 mins, that again is of no use to me for despite charging the battery for 4 hrs continuously it runs out of juice on receiving call the first time.

I was also told that data would not be restored and minor scratches on the surface should be considered post-repair.
After all this, I am following up with the care center daily but to no avail. the only response i recieve from them is, "we are following up and shall call you in an hour's time." which never happens. its been over a month now.

please look into this seriously.

thanks and regards
Samiksha Mehra