Nokia — Complain on Nokia Care Services in Chennai, India

 
179 Reviews
India
Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number:[protected], Email Address: [protected]@nokiacareindia.com and MY Job Sheet Number:[protected]/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone[protected] I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….

I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
Sridhar.P
Mobile No:[protected]
Complaint comments  178 Comments     Updated: Share0Tweet0

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NOKIA 3110 — recurring problem after 4 times of service

cell automatically restarts and after 3 times of so, it off itself, also problem with music player. i have shown it to nokia service center in pudukkottai & tirchy,het 4 times of flashing the cell with software , the porblem is recurring again & again. I bought the set at cellmall,tirchy on 4/06/2007..

Nokia N95 8Gb — Very delayed and poor service at HCL nokia care chennai

I bought a New N95 8GB on[protected].I had some problems with my slider as it was very loose and my keys were not able to be pressed properly so i submited my mobile to Nokia care HCL in Anna salai at chennai.They told me that it will take three days for servicing intially.
Then after three days they found out it to be component problem and asked me to wait till the component arrives and after 15 days they told that i ll will be given a swap in by[protected].But still i didnt get mobile. I have an emergency now that i need to have my mob since i ll be flying to Uk the next week and thats tthe main reason why i bought this mob. Very very poor customer service.This is my jobsheet no [protected]
MEGA DOMAIN ELECTRONIC LTD is a dynamic company that has established itself as one of the most efficient traders .We take the hassle out of importing /exporting your goods. We arrange and negotiate everything for you. All you have to do is tell us what you want. Our staff is committed to you and your needs. Sit back and relax while someone else does the hard stuff. Our contacts, expertise, and know-how allow us to establish economies of scale that can't be achieved even by the largest companies in the world. If you aren't sure of exactly what you want, we can provide a catalogue of various goods and what they will cost you. We are at your service. WE SHIP OUT WORLDWIDE THROUGH FEDEX EXPRESS OR DHL WITH 48HRS FAST DELIVERY . OUR RETURN POLICY WORKS OUT PERFECTLY . WE OPERATE A 100% RETURN POLICY . DO CONTACT US EMAIL

[protected]@indiatimes.com


HTC Shift Pocket PC...............$250

HTC Advantage X7500 Quad Band GSM PDA SmartPhone...$290

HTC Advantage X7501 Quad Band GSM PDA Phone -USVersion.$280

HTC MTeoR Tri-Band GSM EDGE SmartPhon......$180

HTC P3300 Quad Band GSM GPS PDA Smart Phone....$200

HTC P3600 Quad Band GSM HSDPA PDA SmartPhone.....$250

HTC P4300 Quad Band GSM EDGE PDA SmartPhone.....$180

HTC P4350 Quad Band GSM EDGE PDA SmartPhone.....$200

HTC P4550 TyTN II (Kaiser) Quad Band GSM EDGE PDA SmartPhone.....$280

HTC P6300 Panda Tri-Band GSM PDA SmartPhone.....$250

HTC S411 Quad Band GSM SmartPhone............$130

HTC S620 Quad Band GSM PDA SmartPhone.........$170

HTC S621 Quad Band GSM PDA SmartPhone............$130

HTC S710 Quad Band GSM EDGE PDA SmartPhone.......$180

HTC Touch P3450 Tri-Band GSM PDA SmartPhone........$180

HTC TyTN Quad Band GSM EDGE PDA SmartPhone.....$200



CONTACT : [protected]@indiatimes.com


Asus P525 PDA Cell Phone ......... $230

ASUS P535 Pocket PC Phone ........ $240

Asus P526 GPS PDA phone .......... $220

Asus P735 3G PDA phone ........... $240

ASUS P750 ........................ $300

Asus M530w ....................... $240

Asus P735 ........................ $260


Blackberry 8830 World Edition ............ $250

Blackberry 8100 Pearl ................. $200

BlackBerry 8320 Curve ...... $180

Blackberry 8300 Curve .....$170

Blackberry 8800 ..... $165

Blackberry 8820 ....... $160

Blackberry 8700c..... $155

Blackberry 8707g....... $150

Blackberry 8703e......$145

Blackberry 8705g......$140

Nokia 6085 ...................$170

Nokia 8800 Sirocco ...........$200

NOKIA 9500....................$200

NOKIA 9300....................$160

Nokia N70.....................$180

Nokia N71 ....................$180

Nokia N72 ....................$180

Nokia N73.....................$180

Nokia N75 ....................$180

Nokia N76 ....................$180

Nokia N77 ....................$180

Nokia N80.....................$180

Nokia N81.....................$180

Nokia N90.....................$200

Nokia N91.....................$200

Nokia N92.....................$200

Nokia N93.....................$200

Nokia N93i ...................$220

Nokia N95 ....................$200

Nokia N95 8GB ................$220

Nokia 9300i ..................$210

Nokia 6110 Navigator .........$250

Nokia 6290 ...................$170

Nokia 7370 ...................$180

Nokia E61.....................$180

Nokia E63 ....................$160

Nokia E90 ....................$250

Nokia E65i....................$170

Nokia E61i ...................$160

SONY ERICSSION PRODUCT
Sony Ericsson W800i...........$165
sony Ericsson w600i...........$150
sony Ericsson p910i...........$180
Sony Ericsson P900............$185
Sony Ericsson P980i...........$180
Sony Ericsson P990i...........$180
Sony Ericsson P1i ............$270

PDA O2/CDMA PHONES

XDA Trion ............................$240

xda Neo ..............................$240

xda Atom..............................$230

xda Orion ..........................$230

xda Exec..............................$240

xda Mini 5............................$235

xda IIi...............................$180

xda II ...............................$200

APPLE IPOD VIDEO
20GB iPod 20GB iPod ..........45USD
Apple 4 GB iPod Mini Pink M9435LL/A ..40USD
Apple 40 GB iPod photo.................40USD
Apple 4 GB iPod Mini Silver M9160LL/A .40USD
Apple 60 GB iPod Photo M9830LL/A.......60USD
Apple 60 GB iPod photo ...............55USD
Apple 30 GB iPod Photo M9829LL/A.......50USD
Apple 512 MB iPod Shuffle MP3 Player...40USD
Apple 4 GB iPod Mini Blue M9436LL/A....45USD
Apple 2 GB iPod Nano..................50USD
Apple 4 GB iPod Nano...................60USD
Apple 30 GB iPod Vidoe................110USD
Apple 60 GB iPod Vidoe................150USD

CONTACT : [protected]@indiatimes.com

LG ke850 (Prada) .............$230
LG KG M6100 TRIBAND ..........$100
LG KE820 .....................$180
LG KG800 .....................$170
LG KU800 .....................$220
LG KE800 .....................$200
LG KE820 .....................$200
LG KE970 .....................$240
LG KG920 .....................$230

XBOX GAMES:
*********************
Xbox 360 Core System ................ 200usd
Xbox 360 Prenium pack -................-220usd
Xbox 360 Platinum Bundle Console 240usd
Nintendo Wii (Nintendo Wii)............150usd
Sony PSP 4GB Core Bundle ...............180usd
&nbspNew Tickle Me Elmo T.M.X.................100usd

Playstation 3 60GB .................. $200

Playstation 3 80GB .................. $230

Playstation 2 ................. ... . $190

Nintendo wii ....................... $150

Apple iphones 8GB ............$200

Apple iphones 4GB ............$180

Apple Iphones 16GB ........... $200

TomTom International BV TOMTOM GO 700 Portable Navigator ---$220

TomTom GO 910 Car Navigator---$200

TomTom TomTom Rider Portable Navigator for 2 Wheel-----$230

TomTom GO 700 GPS Navigation, The Smartest Portable Car----$230

IMATE JASJAR PRODUCT

I-MATE Smartflip ............ $130

I-MATE JAMin ................ $200

I-MATE JASJAR ............... $230

I-MATE K-JAM ................ $130


MEGA DOMAIN ELECTRONIC LTD OFFER YOU THE BEST AT AFFORDABLE PRICES .

FOR ORDERING CONTACT :
[protected]@indiatimes.com

THANKS
this is genuine complaint. necessary action should be done

Nokia India Pvt limited regarding N-6270 — Nokia care donot care the customer

I,Anup Sharma purchased nokia 6270 from Abrol Enterprises Ragunath Bazar Jammu (Tawi) on 20/09/2006 with a warranty of one year.

2. That subsequently of a purchase of said mobile phone it occurred some audio defect. i approached service center known as nokia care gandhi nagar jammu-180004. service center sent my mobile to chandigarh vide jobsheet no:-343506/070919/46 dated 19/09/2007 for repair. After 14 days i visit service center he said within 10 days ur said will be repaired. i donnot know about the status of our set. then i call ur toll free number and lodged complaint several times :-
complaint numbers are :- 2-216D-7/J,2-2J6D71J2 dated 23/10/07 and 2-2J6D76 dated 30/10/2007 but no needful action taken by ur service center. then ,i regularly visit ur nokia care service center gandhi nagar jammu (j&K) but useless.
4. Now today 27/12/2007 my phone nokia-6270 come back from chandigarh after more than three months when i checked my nOkia-6270 i shocked to see that my mobile has same fault. Now, what can i do. neither nokia service centre provide a standby to me against my set nor removed a defect from my phone. please do the needful action. i want a justify from Nokia india pvt limited. they never care the customers

Anup Sharma
143/14
Nanak Nagar,Jammu-180004
Mobile Phone No-[protected]
Hi.. am Umesh.. my cousin is workin in dubai.. he's returning by January or Feb ending.. I said him to bring Nokia N95 8GB or N73 Music Edition.. he agreed.. rite now am using 7710.. in order to upgrade its firmware, i gave it to the HCL concern ppl.. there i saw a customer requesting the tech support to repair his N81.. those crew ppl said that the mobile's not under warranty.. but the customer argued that its under warranty, and its only 3 months since he bought that mobile, from DUBAI, it was a gift to him.. those ppl said him that you need to acquire INTERNATIONAL WARRANTY, in order to repair the mobile under warranty.. actually,what my doubt is, If i get a mobile from outside india, i cant acquire warranty a?a nd what should i do in order to get international warranty? reply me soon.. am waiting for your reply, NOKIA, THANKS! :)
Hi Umesh,

Ask your cousin to make sure that the mobile he is going to buy from Dubai mentions 1 Year INTERNATIONAL WARRANTY. There are two types of warranty.

1, International warranty
2, National warranty

So do ask your cousin to be aware of that.

All the best
TFT touchscreen, 65K colors i want this

Nokia 5200 — nokia care refusing to give bills

dear,
my nokia 5200 mobile was broken so i brought N73 from nokia priority dealer. on asking him about repairing of the mobile he said they can send it to nokia care first they hav have that belt will be changed for 400rs and IC will cost 200rs...after i agreed they said LCD not working it is also broken, it will cost around 600rs..i said ok repair it..when i asked about the bills they said we dont give the bills..the bills are sent to the company..kindly look into the matter seriously and tell me whether the bills are given or nt..hoping for a reply frm u
thank you

Nokia 2626 — Lost mobile phone on 14th March 2008

I lost my mobile phone Nokia 2626 bearing IMEI No.[protected]. Please take action and block the thief from using it or reselling it.

My name: Rashmi Pereira
Address: C/31, 4th Floor, Hill Road C-D Co-op. Hsg. Soc. Ltd., 107-G, Hill Road, Bandra (West), Mumbai 400 050.
Phone model: Nokia 2626
Make: Nokia
Last used No.: 26421279
E-mail for communication: [protected]@rediffmail.com
Missed date: 14th March 2008
IMEI No.: 35899601 / 590571/1
My landline number: 26421279
Hello sir please help me sir My mobile Nokia 1600, auto Security code lack sir
My imei 357071/00/054930/3, please Security code No please Reply me sir, I am whiting for you sir
Thank you
i m samir pandya. My job sheet no is[protected]/080507/97 dated 7/5/2008
my cell phone is nokia 2630. simply problem FM RADIO IS NOT WORKING. and i goto nokia care centre maninagar ahmedabad.
arihant technologies, 1st fllor dharnidhar complex maninagar ahmedabad .

what is my status. b coz many problem in nokia 2630 model instrument. then pls give me a same price instrument in nokia other model

and reply me what's my status of my cell phone today 35days but no response of y cell. i call careline and he give me 13 to 15 june date.
awaiting for favourable reply.
sir,
I have purchased a cell phone, NOKIA model- 6270 on 28-11-07. After 2 month of purchasing i started facing problems of SWITCH OFF/RESTART (HANG), then i approched to the following service centre for the repairance purpose several times

NOKIA service centre
DURGA COMMUNICATION,
KING'S WAY CAMP
NEW DELHI.

but i never get any satisfactory solution then lastly they suggest me to go this below mentioned service centre for better results i.e

NOKIA SERVICE CENTRE
EAST PATEL NAGAR
NEW DELHI
.
but again this centre is not able to help me out.they are saying that there is some serious fault in the set and they can't do any thing regarding my problem.
now what to do with this handset.
please help me as i put lots of efforts but all are in vein.Now i am totally fed up with your services
help me otherwise i 'll take some legal action
hoping for quick action.

yours truly
Vikas pandey
ph:- [protected]
[protected]
Dear Sir Since last 3 year i am using nokia 7710 but lat few day phone was automatic shut down. And they have no start after many time on switch push they have start after some time the phone was off automaticaly plz. help me all data in this phone and also this is my favorite phone plz guide me.
dear sir my name is bijit bora, residence of jorhat. i painfully intimate to u that i give a nokia 5200 handset to our nearest customer care center on dated 28th march 2008, but i have not recived my handset till today. when i asked for handset to service center they told me that they have send it to guwahati service center. last 5month i continiously trip to care centre but i have not get the positive reply from service centre.so i request u to look after this matter for reciving my handset.they also tell me the mobile set allready lost. now how can i get my handset plz infrom me and hope do the needful in this regured. thanking u...yours truly

n.b. job sheet no.p 24448
date: 28.03.2008
paramount service
indu bhaban, m.g. road
jorhat(assam)
Dear Sir,
I am Anuj, i would like to launch a complaint against to your particular 'Nokia Care Center', which is situated at
Nokia Care Centre
Delhi-Gargh Road,
Hapur(Ghaziabad)
Pin-245101.
I had repaired a Nokia-6270 mobile at that centre, and that time they charged Unnecessary Bill Amount for Service, And i asked about the charges they did not replied clearly and they used "Abused Langauge", So i am completely Dissatisfied with that service.
Please look in to the matter and do the needful action against them, Otherwise my next option is to register complaint in "CONSUMER FORUM" under "Consumer Protection Act 1986".

Regards
Anuj Kumar
Mob No.[protected]
respacted sir
i am kuldip singh dhatt u have not setispy my about u r
service in jagroan care center
u r contact person say i replaced u r celluer set
i have been submit set of 09-june-2008
if he cant do this i am go to court

Regard
Kuldip Singh
[protected]

Nokia — not listing to the customers giving excuses and delaying the delivery of the handset more than 3 months

not reparing the hand set in the given time, i have submitted this hand set 2 months ago which is not being repared till now, so i requested to your good self please make my handset available as eariler as possible

thanking you
Hi
Iam Sobana working in MNC.I bought Nokia 5610 on dec 2007, in jan due to slidding problem i went to nokia sales and service located in koyambedu, chennai...but they broke my panel and asked me to contact to Nokia care since i had one year warranty...When i approached Nokia care located opposite to Sathyam theatre, chennai...They keep on telling me till panel is not available ...But reguraly i contact them for near 7months ..but there is no proper response at all...After getting mobile sound effects gradually decreases ...Then the music key detached..finally mobile display is gone... Same complaint is given my many customers who got Nokia 5610...And When were are Approaching Nokia care located opposite to Sathyam theatre, chennai their response is worst, no proper reply, not attending the customers call, no proper delivery of mobile and so on...I feel too difficult travel to that center and come back with no reply..Now i dnt know who to approach for my problem...I lost my faith and confidence with Nokia..Now i feel that i might approached some other better mobile than the WORST NOKIA..
sir.
what is this i buy a NOKIA 5310 .but it gives me problem, and till now i have given 3 times in customer care ..still the problem is there in my phone.. what is this service sir.. plz replace may hand set.. other wise give my Rs 10000 ..i am very dissatisfied with nokia phones. sir.

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    Nokia - Complain on Nokia Care Services in Chennai, India