Nokia India Complaints & Reviews

mene do maheene pahle nokia 5233 liya tha jo ki usme koi prblem ayee aur mobile dead ho gaya iske alawa usme ek aur problem thi application install nahi ho paa rahi thi aur expire certificate show karta tha jab mene service centre main sahi karaya toh dead mobile sahi karkeden par application wali problem sahi nahi kari servie centte ka keha ki is mobile ko back date kare par phir bhi nahie hooua

Nokia-6300 — Defective piece

I purchased Nokia-6300 on 26.10.2008 from Nokia Priority dealer at Sangath Mall, Motera, Ahmedabad. Same day it was noticed that memory card is not detected and instrument make noise when shaken. The noise was similar to a some thing broken inside. Next day it was reported to dealer, he promptly replaced the broken memory card but could not remove the sound coming from instrument.

We request to replace the defective piece immediatly. Why customer should run to customer care center after buying new instrument, your dealer refers to customer for any defect. Direct your dealer to replace the defective instrument immediatly.

6300 — 6300

I own a Nokia 6300 mobile phone.
I notice had noticed lot of problems in my phone afterr 3 months from my purchase
especially in battery backup
I therfore request the concerned people to lookin through the matter.

I guess concerned authority should take proper action in this respect

Nokia N73 — Delay in service

To

The senior manager
Nokia customer care

Sub: Delay in service(Job sheet no[protected]/090707/82)

Dear Sir,

This is to bring to your knowledge that I have given my mobile (N73) for repairing dated 7th of July 2009 at Lajpat Nager-2(New Delhi) I was told by Nokia care staff your mobile will be repaired within 20 days & status will be updated on your contact-no.
I am really shocked I made three times call within 20 days I got the replied from Nokia care your mobile has not been repaired till now & they asked 10 days more time when I made call on 4th of Aug Receptionist told me again we need 15 days more time after listening this thing I asked regional manager contact no she told me I don’t have then she told me if you can not give us 15 days time then you can take your mobile as it is. so now i am helpless neither i am getting my mobile nor stand by mobile.kindly resolve this matter.Incase any query kindly contact me below mentioned contact no.

I look forward to your prompt replay.

Thansk & Regards,
vikash
[protected]

Hi Sir,

I purchased Nokia 3110 classic handset about a month ago in Utter Pradesh.Now I'm in New Delhi and using it.The handsfree kit I got with the handset which was working properly up till now but two days before it's right speaker stopped working.There is no mishandling or cut and brokerage.Can I get the privilege of its replacement under guarantee.

Thank N Regards,
Prashant

I have purchased nokia3110 15 days ago and now it gets restart when i insert memory card.
after making call the phone used to get hot within 15min, i have also teied to change the battery but still it gets heated faster...
and gets restart.

Nokia 3110 C — HANDSFREE

From : SHARAD V MEHTA
Add : D/6 Shivneri so.
Nr. Vasna Jakat Naka, Vadodara
Ph NO : [protected] / [protected]
TO,
Care Manager,
Nokia India Pvt. Ltd.
Respected Sir,

I had purchased NOKIA-3110-C mobile phone dtd. 30 Aug -2007. problem arised on
my mobile and I have been contacting number of times to your NOKIA CARE UNIT at
vadodara but they are not able to solve my problem. They told me that mobile was given
to delhi care unit . after coming from delhi I am not satisfied with the job carried on my
hand set. I have checked it but it is not working properly. Again I contacted nokia care
unit dtd. 11 sept. 2008. they again told me that we have been sending it to delhi.
I could not understand what can I do. Being a genuine brand name I have purchased
nokia handset. If you are not able to solve my problem please give me a new hand set. I have given all my details regarding correspomds to rayrhythms nokia care unit at baroda.

Date : 20/8/2008 JOB SHEET NO –[protected]/080821/10
Date : 25/8/2008 JOB SHEET NO –[protected]/080825/68
Date : 11/9/2008 JOB SHEET NO –[protected]/080911/08
Product Code – 0550573 GSM NOKIA 3110- C
ESN-MEL-NO – [protected]
RAYRHYTHMS
102, Saket Complex,
Opp. Dr. Kadam Eye’s Hospital
Vadodara.
Ph no.[protected]

Please do needful in this matter and give satisfactory results.


Sharad mehta

I HAVE NOKIA 3110 CLASSIC BUT 3 DAYS BOFORE IT'S HANDSFREE STOP WORKING PLZ HELP ME

Hi Sir,

I purchased Nokia 3110 classic handset about 5 months ago in Faridabad.Now I'm in Noida and using it.The handsfree kit I got with the handset which was working properly up till now but two days before it's right speaker stopped working.There is no mishandling or cut and brokerage.Can I get the privilege of its replacement under guarantee.Please revert me as sson as possible .

Thanks & Regards

Sunil Bhardwaj

+[protected],

[protected]

3110 HF problam how to solve

NOKIA N72 BEST ANTIVERISE

often memory card is getting corrupted.please give us the reason for it and its solution

Nokia N72 — damage while repairing

I damaged my mobile in rain on 25/06/09. I took my mobile to SAI ELECTRONICS S-2, MAIN BAZAR, GANDHIDHAM - 370201 - KUTCH - GUJARAT. They charged Rs. 500 towards repair of damaged IC. But while checking I found that there was no network available in the mobile. So I gave them the mobile back & they told that the network IC has to be replaced which would take a few days. After few days they told me that the mobile is working now. But again when i checked in front of them, the mobile was not working. so i gave them the mobile back & they told that they would try again. After few days i called them and they told that they are not able to repair it. They told me to take the mobile to nokia care. I took it to a nearby nokia care but on the first look at the mobile nokia care executive told me that the mobile was improperly handled by SAI ELECTRONICS & there are 10% chances of getting it repaired properly. so i took it back to SAI ELECTRONICS who confirmed now that they would repair it. Till today ie 23/07/09 i have not got my mobile back..Pls help me in the matter..my mobile no is [protected].
The mobile no of SAI ELECTRONICS as mentioned in the service card is [protected]..

How can i damage my stolen nokia n72 so as 4 d theif 2 nt b able to use it

Nokia — handset is on care since dec 07

though company is using cheap cosmetics and doing R&D on customer cost with very incapable so called care centres . here are some ceses as under
DATE MODEL NO. IMEI NO.
15/12/07 NOKIA 6265 [protected]
27/12/07 NOKIA 2626 [protected]
27/12/07 NOKIA N76 [protected]
25/02/08 NOKIA BH900 BT HEAD PHONE
18/06/08 NOKIA N 82 [protected]
11/06/08 NOKIA N 81 [protected]

Nokia/N91-8GB — Nokia (don't) Care

Sub :- Extreme disappointment withNokia service
I had given my Nokia N91 8GB for repair @ Nokia care, koramangala on grounds that the joystick was malfunctioning on 10th June 2008. J It was within the warranty period, there was no damage or water logging in the product & they accepted it for service. Initially they said, the repair cannot be carried out here & they have to send it to their head office in Chennai for service & asked two weeks of time for it. I didn't get any call for three weeks.
Three weeks later, I called them to find the status. They said they could not repair it & they are giving a replacement of it & it would take another week or two for shipment. I waited. Two weeks later when I went to nokia care, I was taken by surprise when they said, they can give me only N73 Music edition as replacement as production of N91 was stopped. The N73 they had shown me was a previously used one with a lot of scratches in it.
This was never communicated to me before. N73 Music edition does not have WiFi, 8 GB memory, metallic casing, slide form factor, 3.5 mm audio socket or music keys( all of which were present in N91 8GB). So I refused to take it and asked for an equivalent phone as replacement, atleast a phone with WiFi and 8GB as I was ready compromise on other features.
Then on, every time I call them I was told that they are waiting for reply from their Chennai office.
A week later, they said, I would be getting my replacement, N91 8GB in 5 days & I need not call them, they would call me once the phone arrives. I didn't get any call at all. A week later I called them again to find if the replacement arrived, only to find them telling me the same old story, that they are waiting for a reply from their Chennai office. I couldn't understand as why did they say that I'll be getting N91 as replacement, if their head office has not confirmed it. It was a planned cheat to buy some time for them. The old quarrel started yet again.
After two weeks of quarrel, I got the phone number of a person from their head office in Chennai. When I contacted him, he said that he is just following their protocol & that I have no options but to take it(N73). I insisted at least I get back my phone even if it is not repaired, so that I can repair it somewhere else. Shockingly they refused to give me that also & insisted I take N73. They said it has a front camera for 3G phone call. I have not heard of any company in India providing 3G services, for that matter, it is not there in USA also. I have heard of 3G services in France & Italy. But I cannot go to those countries, leaving my job & country for using a stupid feature of this stupid phone.
When asked his manager's number for escalating the issue, all that he gave me was the nokia customer care number where I can make a complaint. The same day I made a complaint & they said they will get back to me in 48 hours. I never got a call from them. I called them 120 hrs later to only get the same response from them.

Today is 28th July 2008. I went to their customer care, said I would accept N73, if they can give in writing that they cannot give me N91 and stating the reasons. Their response was obviously a big "No".
It has been 49 days already since I gave my phone for service. I still didn't get my phone back. I am writing this to you in pain & agony. All I wanted is either My phone repaired or a replacement phone of the same model or some other model with WiFi and 8 GB memory.

Sir,

As per advise communicated by M/s Nokia, I made complaints on Nokia websites for replacement of defective BL-5 battery. I was assured that the battery will be sent to me through courier. But till date, I am not in receipt of replacement. My battery No. is[protected]N[protected]. I visited Nokia's service station but I was refused to give me replacement. I feel cheated by Nokia.


Rahul Kulkarni

I ned to no the name or the type of battery for nokia 6270 phon

Nokia - N72 — Poor Service

Myself am Shravan Sunder from hyderabad.My nokia N72 mobile's speaker mike had stopped functioning since 2 months back. Immediately i had given my mobile at the nokia care main center in panjagutta in my city. I have given the mobile in the warranty period itself.Its been nearly more than a month but the people have not yet bothered to service my damaged instrument.Furthermore the people at the nokia care have no idea when wud that be done.
Its very unfortunate that an internationally reputed mobile giant like nokia is so poor at its services.

Nokia/ N 72 — Repair of Nokia Mobile N 72

Dear Sir,
Today i read some complaints of nokia customer and surprised that nokia is doing very bad in the market , while i suggest to the people to go for nokia only. Now i want to introduce my complaint.I purchased nokia N72 on 13.09.2007 and it is out of order from 10.01.2008. So i have given it for repair at following service station:
r j trade link
mahajan market
sitabuldi
ph.no[protected]
The person i meet on above address was Mr. Nikhil. After i hand over him my mobile i asked him when i will get my cell back after repair than he suggested me that you ask after one month, so today i ring on the no which is there on my bill and the following is the situation :
1) I try on this no continuously but it was not not responding.
2) So many rings i hear but no answer.
3) It is switch off.
Now it is difficulty for me to no about the status of my mobile because i am leaving 80 KM away from Nagpur i.e. in Wardha.
So kindly help to get the information.

Regards,

Seema Atre

[protected]

Nokia N72 — Poor after sale service

Dear Sir,
I have purchased a Nokia N72 on[protected] from nokia priority dealer.Some problems are there in it due to which it is not functioning properly like : 1.when I press 3 it displays 7, when I press camera botton it displayes 9 etc.
2.It is unable to open gallery.
3.It is unable to play music.
4.Its key pad lights are not functioning.
5.speaker is very slow etc.

I have submitted this cell four times at Nokia Care at 37, sakespere sarni.kolkata.But I am facing the same problem just after one or two days.

Various job sheet ref.no :under which my cell have been collected are 1:254429, 2:256826, 3:259931, 4:264843.
Every time they say that it will be swaped But they give the repaired one only last time they have written swap on the job sheet but after nearly 10 days they have told me that they will give me the repaired one only.

This matter is hampering my studies because in every two to three days I have to go there and wait in the line for approximately 2to 3 hours.

So please kindly look into the matter.
Thanking you in advance,
yours faithfully,
Pravin Jhawar

DEAR SIR,
I WON NBT TAMBOLA GAME NO 2 AND REGISTER AFTER WINNING INTAMBOLA NO ON SAME DAY ON MY WIFES NAME AND AFTER REMINDING AFTER TWO WEEKS .I GOT NO RES PONCE FROM THEM .KINDLY HELP
THANKS

Nokia Mobile (N72) — very poor service

We had bought a Nokia N72 handset on 14 May08. I used it only for 3 months and it started giving problems. Since then it is with Nokia for repairs. 5 times they have given back the same phone with same problems. When I call the Nokia care centre they say that replacement of handset can only be done if the centre Manager approves of it. The Centre Manager of Noida centre doesn't respond properly. Since last 5 months I am being harassed by again and again getting the same phone back with same problems still existing. Also they have replaced the new panel with an old scratchy panel and are not ready to replace the panel. I have spend good Rs. 7700.00 which have gone in a waste. I really am not getting proper service from a renowned company like Nokia. I have complete documentation of all this. Can I pls be helped...
Richa Gupta
[protected]

DT OF OURCHASE: 12/07/2007
1.DT OF FIRST COMPLAINT: 08/07/2008
2.DT OF SECOND COMPLAINT: 13/10/2008
3.DT OF THIRD COMPLAINT: 17/11/2008
4.AGAIN SAME PROBLEM OCCURING IN THE HANDSET 20/11/2008
SERVICE HAS BEEN DONE FROM "BRIGHTPOINT INDIA. PVT. LTD" PHOENIX MILLS COMPOUND, 3RD FLOOR C WING 462 SENAPATI BAPAT MARG, LOWER PAREL, MUMBAI-13
MANY TIMES WE HAVE BEEN GOING TO THE SERVICE CENTRE IF ANY STRICT ACTION IS NOT GOING TO BE TAKEN WE HAVE TO FILE CASE AGAINST THE COMPANY FOR HARASSING THE CUSTOMER IN A VERY STUPID MANNER.
MY HANDSET IMEI NO IS [protected].
PROBLEMS OCCURING IN THE MOBILE IS
1.BATTERY DRAINING VERY FAST,
2. HANGING IN MANY APPLICATIONS,
3. CALLING TO OTHERS OR CALL COMING IS NOT PROPER
HOPE YOU WILL DO SOMETHING BY SEEEING THIS MAIL

NOKIA / N-72 — Bad after sale service

On 31st october i had purchased a new nokia N-72 mobile set from B. N. Mobiles, Naka, Faizabad (billed in favor of my wife Mrs Amita Singh). On the same day i found that the set is not functioning well as it hangs and stop working. every time i've to restart the cell. i reported the dealer next day. He asked me to leave the set to analyse. I did. Next day he called me and said that use the set without memory card, may be card is faulty. i did but again the problem was same. i again reported to the dealer then he sent my set to the local nokia care centre for repairing. Nokia care center not given me any reciept as there is some understanding between the dealer and care center personnels. next day i got back my set got repaired (as they told me) but the problem was still there. Then dealer assured me for replacement (he said this is manufacturing defect and company will replace the set) and set was sent for replacement to lucknow office of the nokia. after more than one month i got back my same set without any replacement and repairing. when i pressurised the dealer for refund of money then again he sent my set to the local Nokia care center (jobsheet number was not given this time too). again this was fruitless effort of myself. Then on 15th january'2009 i cantact the nokia care center: customer care (on[protected] for the same. they told me to submit the set with local care center and to give details of jobsheet number with other details. i did the same (jobsheet number:[protected]/090116/47). Till now this is not clear to me why i made mistake to purchase the Nokia mobile set. NOKIA is worst.

Nokia — After Sales Service of Nokia N 72

Sir,
I had submitted my Nokia N72 handset at Aryan Communications, 6-B Park Road, Hazratganj Lucknow on 27 November 2008 for repairs for VIDEO CAPTURING PROBLEM.They returned my handset on 8 Dec 2008 but with the same problem intact. At the very same moment I returned my handset to them. And again they said after 14 days replacement would be done. After replacement my handset came on 23 Dec 2008. I went to collect the handset on 29th Dec 2008 again there was the same problem. They told me to come on 5th Jan 2009 to again get the replaced handset Again there was same problem. Now today they are telling me that the handset has not arrived yet at their centre. I have lodged two complaints at Nokia Careline with Numbers 2-3AOM1L and 2-3ROHIT but there is no redressal. It would be very kind of you if you could kindly look into my matter. I had bought the handset on 2 June 2008 From Nokia Priority Dealer at Sri Ram towers, Lucknow.Sir already its been two months and my two months warranty has been wasted as I am not able to use my phone.Neither they are extending my warranty period.Please Sir I would be very grateful for your support.



My present jobsheet number is[protected]/090105/49
My contact number is [protected]
IMEI Number of Prsent Set [protected]
Yours Sincerely,
Ashish Samuel Das

the NOKIA CARE servicing centre people are rude with the custemers. This is not an healthy atmosphere.

NOKIA CARE services at visakhapatnam town in India not satisfactory

NOKIA CARE servicing centre of visakha town near sampath vinayaka temple services are very dis comfort to the custemers, this may affect the nokia mobile sales.

Nokia N72 — poor servicing

I have purchased a nokia N72 mobile the phone have the blank display. The mobile is repaired at NOKIA CARE, VISAKHAPATNAM TOWN by charging huge repairing charges. The mobile have new problems like no charging, no power-on etc after repaired the mobile i.e blank display. The NOKIA CARE servicing centre authorities not responding properly and thesy are herrasing the custemers. The NOKIA CARE authorised nokia servicing centre continued this trend in future the nokia mobile sales in visakhapatnam town india will effect and loss the nokia mobile company reputation and leads reduce/no sales. This may be treated as most sensitive problem in visakhapatnam.

also in orissa nokia service center people are rude with the custemers. services are very dis comfort to the custemers

network

in my hom i have get network problem in nokia 5200 phone.please help me, .

my nokia 5200 low network any time why

I purchased my Nokia N73-music edition from a an authorised dealer at Shimoga, Karnataka, after almost 9 months, its volume/zoom switch was not working. I took it to the Nokia care at shimoga, karnatka, India. They took three days and now they are telling that its switch is broken and cannot be repaired under warranty, as it is a physical damage. It is a total lie. Just because they are unable to repair it, they are telling lies that it does not come under warranty. I have paid a dear price for this. Can any one tell me what to do in this situation. If Nokia care does not care about customers, which is the best forum to nail these people. You might have come across such problems. Can we go to consumer courts. If Nokia care is reading this, please reply to this. My job sheet no.[protected]/080325/86 and my set serial no. is [protected].

Thanks

Stanveer,
D-1, 1/326, Paper town, Bhadravathi, shimoga dist. karnataka.

Nokia — 1.5 months at repair center. Still unable to repair

Hi,
I gave my Nokia 5310 (6 months old) for microphone not working. Repair Center kept it for 15 days and then said it is beyond their capability. They sent it to Chennai on 29th Aug. with Target date of delivering the repaired mobile by 15th Sept. Today is 25th Sept. Still they have no clue on the status of the mobile or when they are going to get it.

They say it is one year warranty. I paid around 10k for the mobile, used it for 5 months and now it in their repair shop for one and half months. They need to wait for probably couple of more months this way to complete the warranty period (probably in the repair shop itself). Nokia Care Center Name: EDGE COM. Job Sheet No>[protected]/080829/13. The Nokia Care Center is not ready to give any contact at Nokia or Chennai Center whom the customer can talk to.

Anyway listening.
Regards,
Debashish

give me 1 pic N96..plz..thish model .RS.DETAIL INFORMASON.

I purchased ased my nokia 73 music edition from a an athorised
dealer at ludhiana, after 6 months, this is to inform you that i
have given my mobile for repairing it front camera but i have complaint that your center will returning me some old mobile instead of my new mobile .
this letter is to warn you that i am putting case on company if you can't give back my mobile.
my mobile serial no - [protected]
name Navdeep singh
mobile no - [protected]
[protected]

Cannot agree more, the same for me with this stupid edgecom guys

Dear Sir/Madam,
Here firstly i would like to say you through this email, me writing this email after getting lots
mental and physical harresment given by yours Nokia Care.I gave my unwarrented handset
Nokia N 93-1 ESN/IMEI -[protected] for reparing its display and camera almost
no functionality problem on date 13.Nov.2008 with job sheet number[protected]/081113/15)
at the following Nokia Care
Aryan Communication
6 B, Park Road, Jaiswal Complex
Hazratganj, Lucknow-226001
At the time of handovering the handset there promised has been made to me that yours
handset will be repaired and they told this is an usual problem of flap handset occured
due to internal wiring problem and will be returned the repaired handset by as on 26 Nov, 2008
according to job sheet..And i also told them whatever charge in reparing will come, i will
pay for it they estimated around[protected].
On the given date when as per job sheeet(26.Nov.2008)when i went there to collect
the handset they told me yours handset has been sent to Noida branch for repairing please
do come after two week.Next time when i went there to collect my handset they again told me
handset still in Noida branch they again told me come after few days, After few days a call
been made to me yours handset is repared and please collect it, next day when i went there to
collect my handset when i checked it out my handset i was very surprise to see that it was
totally blank and out of order and even not getting on.I immideate told them about the
problem before handovering the handset it was quite working but now its is totally out of
order, They again told me its a simple problem its not working due to immproper fitting of
handset please again do come after some days, when i reached there after some days now
they are saying yours handset is again sent to Noida for fitting please again come after ten
days.When i again went there after ten days now they are saying yours handset cannot
be made repaired its got major dammage.
Dear sir/Madam here i want an immideate action for this harresment and damage
And also this is to warn you if i dont get a positive response as soon as possible i will suit file
againt yours Nokia care.
Priyodeep Halder
[protected], [protected]

NOKIA Mobile N96 — Repair under Warranty

I had purchased a Nokia mobile N96 on 9/10.08 from M/S Sameer Music Bhopal( authorised Nokia dealer).I had submitted my nokia N96 mobile to nokia care sameer music bhopal MP for repair on 21.12.08 (job sheet No.[protected]/081221/20).Then after 15 days I was informed that my mobile has been swaped and I shall get another mobile.Till 29.1.09 I did not get my mobile than I coplained to nokia care line and the complaint ID is 2/3PS5XR.I again I contacted Nokia care line on 2.2.09 and was assured that I shall get my mobile on 9.2.09, but again I did not recieved my mobile.I again cotacted nokia careline today ie 9.2.09 and they said that i will get it and when I informed that the set has not reached bhopal they have noted this and have asked me to contact on 10.2.09.I contacted nokia care line on 10.2.09 and again I was asked to call after 24 hrs.Today on 11.2.09 I again contacted them and now the have replied to contact after 10 days.

Dear Sir/Madam,
Here firstly i would like to say you through this email, me writing this email after getting lots
mental and physical harresment given by yours Nokia Care Sivasagar, Assam .I gave my warranted handset
Nokia N 73 ESN/IMEI -[protected] for reparing its main camera. almost
no functionality problem on date 30.01.09 with job sheet number[protected]/090130/10)
at the following Nokia Care Sivasagar 785640 Assam (near Lahoti petrol pump).
Sir,
My problem is that after 2(two) months they have given me back my handset with no reparing done at all.
So I want your help to get my handset repaired or being replaced.

Thanking you
Tapan Saikia
Sivasagar Assam.

Dear Team
I bought nokia 5310 express music from dealer after one week it was not able to on.Nokia care center said"it is hardware problem".
Kindly replace the following set as soon as possible
ime [protected]

and my contact no [protected]

I purchased my Nokia 5220Xpressmusic edition from a an authorised dealer in Aug-2008 at Bathinda, Punjab, after almost 6 months, its ringer & volume was giving trouble. I took it to the Nokia care center at Bathinda, Punjab India. They took three for days and they returned me the handset. After few day's I checked the IEMI no of the set, which I was found changed. The set returned to me having IMEI no is [protected] and my oregional handset no was [protected]. I complaint them for the sae and assured me to give me the my handset. Now fifteen day'd gone they could not take the action. If Nokia care does not care about customers, which is the best forum. Can I go to consumer courts. If Nokia care is reading this, please reply to this. My contact no is [protected].

Nokia care center, Bibi wala road, Near Krishna continentel, Bathinda (Pb)

my mobile N73 is lost and so can my EMEI no. help me getting it or anything can be done with this EMEI no.


please help me sir.
my email id is kela.[protected]@gmail.com

Today I have taken my N73 handset to Nokia Care of Rajkot - Gujarat with the problem of poor audio quality of incoming call. The executive had told me it took 1 hour to get the problem rectified; after one hour they told now there is problem of IC and same need to be sent to Delhi for repair job.

If Nokia care is making customer fool like this, how Nokia will improve his image which is going down day by day.
Please look into the matter and sort out, immediately.

Dear sir
My mobile Nokia 7610 Supernova is lost and so can my EMEI no.[protected] help me getting it or anything can be done with this EMEI no.[protected]

Plz revert ASAP

Thanking you

Dinesh Singh
my email id is [protected]@gmail.com

Dear Sir

I have purchased Nokia 7310C mobile. I submitted mobile in Nokiacare centre Naraina industrial area, New Delhi on 8th May 2009 ( Job sheet number:[protected]/090508/24 dated 8th/ May/2009, time 15:14)because of some problems in keypad.At that time customer care person told me to return my mobile in 2-3 days after repairing. On 11th May, I went to Nokia care centre, but customer care person told me, He will be able to give my mobile after 10 days..On 23 rd May 2009 i.e today I called customer care person to return my mobile after repairing .He told me it will take 7 more days to repair..

sir;
i have purchased nokia 5800...It have display problem so i submitted in nokiacare tambram chennai on 3rd june they told me it will took 15 days but now they telling it will take one more week to repair..my job sheet no[protected]/090603/39..

im lose my mobile n73 Nokia

res.sir
please help me

i have nokia n73 & i forgoet my security code i send u my cell emei no. please u will reply me soon
my cell emei no. is [protected]
please help me


thanks
harish s. vojapura

i purchased a nokia 7210 supernova 28 days back. Now my charger is out of order and when i went to nokia care of Nayasadak, Cuttack, Orissa they said we have to send this charger to company for replacement and it will take 20 days. Dont you think its ilogical? 20 days for replacement of charger...how will i charge my cell phone. And another problem is that the way they behaving with the customer is vey bad. Is nokia care is really caring...what should i do please suggest me.
with regards

Isan Sahoo

plz call me my mobile no is [protected]

Bruno
Badravathi

Hello Sirs,

I am Javed Variya from Jamnagar (Gujrat). I am a tutor of English. I had bought new N73 from 'Ree Mobile Point & Cyber Cafe (G-20, Madhav plaza, opp. SBI Bank near Lal Bunglow) which is down to my classes. I had bought this instument on 29/7/2008. Since then I frequently visit authorised customercare senter for Nokia mobile in our city named Shree Service (8/9, Manibhadra App., Pancheswar Tower Road Jamnagar. Mob:- [protected]). They have sent my mobile to Headcenters as they said so 4 times but the result is yet not satisfactorily.
1. I get my mobile to them for my no. 2 swicth was not working and they gave me back in the same day but when I saw one of their employee was treating it very roughly I thoght that there would be more damage in my cell and it happened too. Just after two or three days 'Gallery & Camera swicth' stopped woking. I gave it back and I was told to wait for 20 to 25 days. They told me that they will inform me as soon as my cell returns. I waited for more 2 days than they told me to do. Then by one of my souce in that agency I came to know that my cell had already been arrived. The person who suppose to inform me forgot and didn't call me at that time so I told them this and he just denided and said "I am sure that I called you about the arrival of you cell" I offered him to check my cell which I was using at that time.
2. The same thing happened after some time and this time a lady who suppose to be incharge told me that this time I would surely get a new cell cause it was the same problem again in the same instrument. But it was not happened.

3. Again I was there with my cell to get 'Joystick' repaired. They told me to come at evening on the same day. When I got my cell back the joystick had lost its delicacy totally and it was moving like a hammer. I checked y cell this time and the front camera was out to order ! now this was surely their foult cause when I gave it to them it was working very well. Again I was told me wait but this time that lady told me to wait for only 12 or 14 days. She also made sure that this time I would remark to get this instrument replace. Almost 30 days passed then my cell returned as it was before though this time it was woking nice but it was just for few days.

4. Now my joystick is not working and I have only few days left in my warranty periode I haven't use my cell constantly through out the year. More than 3 months it had been in service centers. I went today at Shree Service but the net was not working so they refused to take my cell and asked me to come on the next day.

I kindly request you to get my cell replace. My IMEI :- [protected], last time when I gave my mobile to service center my jobsheet number was :[protected]/090504/44. It was dated 04th May 2009. My cont. no. are [protected] and [protected].


JAVED U. VARIYA.
'SKY ENGLISH CLASSES'
132, 1st FLOOR,
MADHAV PLAZA,
OPP. SBI BANK,
NEAR LAL BUNGLOW.
JAMNAGAR (GUJRAT).

i am use on my nokia n73 phone only one partuculer sim. when i use other sim in my nokia mobile it want a password number please solve my problem.

i purchased n78 in apr 2009 but it has lots of problem like buzzers problem. so, i gave it to nokia care ranchi, but they creates lots of damage in my phone like they damage my keyboard, dcover, buzzer and many more. what can i do after this ? at last i want to say that there is no exact solution of nokia phones like n-series in ranchi.
about the n78, i want to say that this handset has lots of problem of sound system

I had never seen such a kind of worst service centre. i had servised my nokia 5610-d nearly 6 times for frequently re-start problem during the warranty period. Every time they are loading the software and giving and the same problem persists. I lodged a complaint on this to Nokia care online but there is no co-ordination between the online centres and service centres.
Below given is the service centre address. Now i'm going to file a case against Consumer Court.

Rocky Agencies, New no:32, Old no:10, Thiru vi ka Road, Royapettah, chennai-14

I Think Nokia in India doing monopoly with Indian consumer. I have bought Nokia phone because I thought it is a most trusted brand in mobile product. But reality come when I given my phone to nokia care. they told me that they will give me my repaired phone in maximum 10 to 15 days. 15 days has gone and today is 18th day and they still can't tell me that when my phone will be hand over to me. But I request them please return my phone if it is not repaired, i will repaire it in any private service centre Because I am facing problem without my mobile, in 18 days no one can contact me, I am also not contact anyone I am a student and part time share trader. I am very disturb in my study and in by business becuase I am disconnected with my sharebroker who gives me tips.If I am calling nokia care centre they give me phone number of customer care[protected], and when I am calling this number they told me company has dispacthed your mobile from mumbai so ask to your nokia care center . sir i want to say that who will take response?????????????????????

At the time of purchase of the device the Nokia Dealer assured for the services of the device and said that the device is new but don’t have any drawback.
I purchased with great enthusiasm but now I am feeling cheated and harassed.

From the very first day I am facing lots of problem with the device. I tried my level best to get the problem rectified, drop mails to Nokia Online care, personally attended the Nokia care so many times. I only wasted my time and efforts along the money I spent in traveling. Also due to these problems my work is effected.
My humble request is to look into the matter and get is resolved.
I have summarized the problem and my efforts as follows

Problem facing with the device (set)-

1) Device goes in hanging state while in conversation, even the power on/off button doesn’t work, I have to pull out the battery to make the set live again. This is the major problem with the device, as the device becomes completely unusable during the hanging duration. After the battery jack in/out is done the device come to live but the problem is periodic.
2) While in conversation the Ear Piece speaker volume decreases automatically, besides the volume button is at its peak.
3) Some time while the conversation is going on, and another call in landed i.e call in waiting, I am unable to swap the call in waiting to the on going call. In this case it seems that the whole touch screen is in hanging state.
4) Some time when trying to open any application I receive an error message (pop up) “Close Some Application and try again” while no application is opened in the system tray.
5) Some time an error message appears “Security Code error” while trying to open some application/file.
6) Device Mini QWERTY keyboard is not working properly, as while trying to press ‘O’, the letter printed is ‘P’, while tying to press ‘V’, the letter printed is ‘B’.

Efforts made by my side to rectify the problems-

1) On 21 Jan 2009 I went to see the Nokia personal and place all the problems I was facing, he just performed a format to my device.
2) On 26 Feb 2009 I submitted my device to Nokia Care, and after one and half day I got it back. The Nokia personal assured me that the problem has been rectified.

Job Sheet No:[protected]/090226/44
3) On the very next day the same problem appears, I talked to the Nokia personal the result is not fruit full.
4) On Mar, 2009 I submitted the set at Nokia care, after keeping the device full working hours they returned it back. (I missed job sheet no)
5) Again on 24 Mar 2009 I again submitted the set to Nokia Care.
Job Sheet No:[protected]/090324/109
After this activity I am unable to connect my device with my laptop/PC, neither by Bluetooth nor with the data cable.

6) Again on 04 Aug I have submitted my handset to Nokia care with the following:-
Job Sheet No:[protected]/090804/153
Date:- 04 Aug 09
7) Again I submitted my Nokia 5800 handset for 15 days to the Nokia care seventh time from the date of purchase with the following
My Job Sheet No:[protected]/090629/212
Date:- 29 June 09

8) Today on calling Nokia care Mr Rajat (3.11 PM) has picked up the case but without proper response disconnected my phone and transferred me to the IVR.

Other communication detail with the Nokia:-

Nokia Care Representative Case/Complaint ID
Mr. Sujay Kumar denied to give any ID
Mr Deepak do
Mr Arun Kumar 2-3SA39D
Mr.Nemani 2-3SWQC5
Mr. Syed 2-3Y2G1Z



Besides above I have visited the Nokia Care so many times, and also drop mail to the online Nokia care.
I am working as an engineer in telecommunication field, due to above problems I am very much mentally disturbed and my works are suffering.
After giving so much of time and efforts I am facing the same problem.
So now I give up and request you to replace my device with the brand new one or reimburse (repay) the whole amount of money.

Dear Sir,

Ref: NOKIA N-73 bearing IMEI no. [protected]
Job Sheet No.[protected]/090808/4 dated: 8th Aug’09

I have purchased a Nokia N-73 Music Version cell phone on 24th Feb'09 with the IMEI no. [protected]. Due to some minor software problem my phone was given to Nokia Care, (Satna Comunication, Satna, M.P.). They have checked it from every angel and found that the phone is under warranty coverage. To overcome the problem they have decided to upgrade the software of the phone. It was very shocking that while upgrading the software my phone has become dead. The Nokia Care people has decided to send the hand set to Delhi and confirmed that within 12days they will hand over my cell phone. When it was told by me that I have given my phone for minor software problem then why such major problem has come up then they convinced me that Nokia might replace the hand set with a new cell phone. After long waiting 12days I came to know that instead of replacing the set they are giving me the same old repaired handset. Now my question is if after two months again if the set becomes dead then from where I will take care of it and am I any where wrong to give the cell phone to NOKIA CARE SATNA for the up gradation of software? I want a replacement of the set with a new NOKIA N-73 hand set.

PLEASE HELP to avoid assistance from CONSUMER FORUM.

Thanking you.
Regards,

Pinaki Banerjee.
RAM KUMAR SURESH KUMAR
Near I.T.I, P.O. Birla Vikas,
Satna- 485 005
Madhya Pradesh
Phone:[protected]

sir
i have purchase nokia 3110c mobile in oct 2008.
he create problem after one months from purchasing
it have create problem software damege in 7 days his software is lossed in only maximum 7 days
nokia coustomer care solve this problem in few hours.
the out of warranty i am sufring from futher.
you will tell me i have want to do

i have lost my all software after refresh the software
i have N79
I NEED ALL MY SOFTWARE

i purchased my nokia 311oc from jalandhar ...but after some time it gives problum like re start, i gave my phone to nokia care at bmc chock jalandhar ...he gave me a time of 20 days but .after 20 days they dont return ma ph ...when i call them they dont take call, today when iam reached there they ask me that my ph will comes on monday...so i warn you that i am putting case on company if you can't give back my mobile.ma job sheet no is 2483 and serial no is[protected].If Nokia care is reading this, please reply to this.the nokia care said me that ma ph gives a reboot problum ...now i am waitin for the day which they have gives me .and aftr this i will take further action ... plz gives me the solution of ma problum ...i repair it from nokiacare 7 times but after this it gives me problum ...nokia care said that ma ph is in replacement .

thanx ...

i think nokia care was a cheep mobile company ...?

I think Nokia N96 very bad mobile phone . I have Nokia N96 mobile .. am not satisfied in this Mobile. Bad..bad... Do not buy any Nokia N96 mobile (this warning for all Nokia N96 lovers..) My display 2 times complaint in under warranty period .. Nokia care not ready to replace this display (blinking, black line) i lost 2700x2 for display changing .. please do not buy any Nokia N96 mobiles... please use another mobile..

Muhammedali
[protected]@ymail.com

my pho repalce ment

I have one SAD news !!! my nokia n96 display complaint once again... !!! hahahhahahaha 32000+2750+2750+2750 ==== now i hate all mobile... land phone is good for me !!

dear sir,
i would like to describe problem over here occurring in my mobile handset nokiaN73.
it is not working properly . it is not able to send messages, slow working and many other problems are there. so please send me the solution for the problem . i have already approached to the nokia care center situated at rudrapur district udham singh nagar state uttarakhand country india.

i purchased a nokia 6275 CDMA phone in[protected]. but now it has lots of problems like some keys of phone is not working(right, Down, 7, 8, &9). i gave Two times, to nokia care in PAONTA SAHIB, Add. -1st Floor, Y-Point Shamsherpur Paonta Sahib Distt- Sirmour, (H.P.). the care approx. 1.5 month at hold for servicing this phone .But the problems was not being solved.and some other problems created by nokia care like PRL .
So kindly resolved my Mobile phone problems.



Regards
Neeraj Kumar

I purchased my Nokia N73-music edition from a an authorised dealer at vinee electronics, BILASPUR HP 174001, after almost 7 months, its .music library was not working i put dis problem at nokia centre BILASPUR HP174001 after that he gave me 20 days but i went there they said that there was hardware problem .but when i got it back all set was destroyed like key mat was duplicate, side key was broken charging point was also not working properly and display was also not clear.after that i again gave set to them back and he waited me 4 days more and after that when i took it back again set was all same like 4 days before after that he took again that set and gave me 10 days more after that it was same like that so what i should i do now .. It is a total lie. Just because they are unable to repair it, . I have paid a dear price for this. Can any one tell me what to do in this situation. If Nokia care does not care about customers, which is the best forum to nail these people. . Can we go to consumer courts. If Nokia care is reading this, pleasewithin seven days reply to this. My job sheet no. 5457, 5459, 5468 and my set serial no. is [protected].please contact me [protected]

hello sir/mam
i have nokia N91 4gb mobile. And i have read his feature from www.fonearena.com this site. There have write Nokia N91 have wifi (WLAN) but my device have not WIFI (WLAN) why?

AS I want know that wheather the N-97 Model screen gaurd got no of scraches, as it is under warrenty can it"s screen gaurd can be replaced or is it available with NokiaCare. please let me know.

i lost my n73 can i block so that no one could use it plz give prper procedure

Nokia N 96 — under warranty set not repaired

i purchased a nokia n 96 on 15 th june 2009 , my set iemi no is [protected].my set was running ok and then one day my battery got totally dischged due to uses and my set got off.i charged
the battery but the set started but nothing was there on screen.i registered a complain at nokia care at 83,golaghata road ,kolkata 700048 on 19/3/10,my jobsheet no is 9777.they gave me a estimate of 1800 rs as some of the parts of my mobile were so aclled liquid damaged.now today they are telling my set cannt be repaired ,i m shocked .......a mobile phone worth 35000 and in one year the manufacturing company nokia is saying ,throw it off.i want justice

dear sir.
i purchased 6303i classic, last week from gumti-5 kanpur. after 2 nd day it creates some problem...like some hissing sound, any randamly picture is creates wallpaper.
alarm always is ON stage...in media player...etc
i went to dealer... he said i will have to go in NOKIA CARE..
plz tell me ...set is created problem from 1 st day..
n what i do...
i will definetly put case on company other wise they change my set...
my mail id is [protected]@gmail.com

nokia 7310c key pad solution

i have downloaded sum themes. i have free memory but my n73 was showing memory full. i swittched off my phone nd its not getting started. i rub d battery but still its not getting started. it started but hanged after showing nokia. what should i do?

my handset c2-01 mobile buy from jaipur dated 3/6/11 after 20 days in this set some problem in camera after open camera this set is hang after restart its normal but after three days same problem is repeat but set is not restart. then i go ncc dated 27/6/11 they collect my set for repair but i say this is buying in only twenty days so pls replace my set. but they no listen me. and say this set is big problem so this set is going to delhi for repair but i say pls replace my set. but they not listening me. so i give my set for repair unfortunetly.

nokia product is dump. so i request to all one don't buy any nokia product. because nokia company is not responsible of our product and customer money. and after service is not responsible.
so pls before buy nokia product think about this
thanks

Sir,
I have a Nokia 6300. on 1st July, 2011 I found that some of the keys are not working and the phone displays 77777... .The phone does not respond to any keys. I took it to Nokia Care (M/s. Jagannath Entr.), Dolaundai, Cuttack. The service Engineer said the IC of the phone to be replaced and it will cost Rs.850.00. I agreed and given them for repair. On 4.7.11 i have received my phone. on the next day I found that the same problem is still there. Again on 7th I have shown it in same centre and they kept it for two days. On 09.07.11 I received my phone again. But on the next day the phone shows the same problem.
My Token No. is - 942
From this what I conclude that
Engineers at NOKIA CARE, dolamundai do not have any expertise
They are simply cheating the customers without doing anything

Nokia 6300 — Connectivity problem;voice clearity

1.When other hand set of same service provider is having coverage it looses the coverage.
2.While connecting @ 3 times disconnecting the call I can hear or communicate otherwise there is always one side communication.If somebody can hear me I cann't & if I can hear the other side person cann't.
3. Twice I went to service centre but still facing the same problem.
4.Most of the time it was showing cell off.

Please guide further.
My cell No is [protected]

Nokia 6300 — Nokia 6300

Hi Friends,

I lost my mobile on 14th June 2008. I was travelling in auto from santacruz station in Mumbai to Milan Mall, I got down at Milan Mall but i forgot my mobile in Auto. I went to friend house near to milan mall and then i found i missed my phone and then i called to my number from friend mobile but reply was switched off of my mobile.

Since my sim card was password protected once the mobile switched off then sim card will not work unless password given even if the person wants to make a call or willing to give back mobile.

So I feel the person who got my mobile will give me back once he read this message or atleast if he knows he will help me out in giving mobile back.

Heartful friend please give me back my mobile. This mobile is gifted mobile i love so much. I felt that i have lost my life because it was so userfriendly in working and i have many applications loaded in it and used frequently.

\My mobile number: [protected]//

Please contact me if you get my mobile. Definitely i am very grateful to you friend. I will never forget this help in my life.

thanks and regards,
Anandaraju G

nokia6300 — signal problum

sir,
i have nokia6300.A proublum in this set i faced.
some nokia specialist tell me that (rpg) file is mised we down loadding this file from internet.plz tell me that do you send this file.

Nokia — No towr

The working area of the cell is on the Bangalore Highway near Neervallur village ( Tower name appearing is Malmaduramangalam/sedamangalam/Nemili) When we are in the office, we are not able to get the signature not even one point. In fact at our premises there is a tower installed for Broadband connection, we are repeatedly reqeusting your customer care to provide one additional gainer. But no responses.

Please look into this and do the needful. Someone form customer care ( in particular from Technical wing) has to call to understand our problesm. Almsot thereare 50 connections. Please do not force us to surrender all the connections.

Nokia 6300 — no power

my handset switched of suddenly and did not switched on after that, i gave my handset to the nokia care thrice in last two months when it was in warranty period. i purchased it on 21 july 2008.
and latest i gave my handset to nokia care on 21 july 2009 for third time.
and now i want replacement for my handset. otherwise i will move to the consumer court.
my IMEI NOIS; [protected].

Nokia — NOKIA 6300

GUD EVENING SIR,
I M USING NOKIA 6300 FROM LAST 6 MONTHS. THE DISPLAY OF THAT SET GOT FAULTED, WHEN I GO TO NOKIA CARE FOR THE WARANTEE THEY REFUSE TO GIVE THE GUARANTEE SAYING THAT WE CANT REPLACE THIS. THEY ARE ASKING FOR THE CHARGABLE REPAIR. THERE ARE OTHER PROBLEMS TOO IN THE SET LIKE NETWORK PROBLEM, MIC PROBLEM, LOUDSPEAKER PROBLEM, BUT THEY ARE NOT REPAIRING THAT SET.
MY DETAILS ARE AS:-
HITESH GOYAL,
[protected]
[protected]@YAHOO.CO.IN

TOWER POWER — REPLACEMENT

NO REPLACEMENT ON TOWER POWER IMEI NO [protected]
BATTERY & BACK COVER ARE BROKEN WHEN IT CHARGING

sir
i have lost my mobile handset Nokia 6300 on 08.12.08 earlymorning hours. can i get it back with the help of IMEI no. if no then what is the use of the IMEI no. I have not the customer care phnoe no of company and also any e mail address to contact. please reply me
my e mail [protected]@gmail.com

sir
i have lost my mobile handset Nokia 6300 on 08.12.08. can i get it back with the help of IMEI no. if no then what is the use of the IMEI no. I have not the customer care phoe no of company and also any e mail address to contact. please reply me on my e mail [protected]@gmail.com

dear sir,
I had purchased Nokia 5220 Hansset from Udaipur on 6/11/08 and i had lost it from Indore on 19/12/08 its IMEI no is [protected]. can we locate its current location through IMEI no.

sir i have lost my nokia 6600 few days before. i have its bill.sir what is the use of international mobile equipment identy (IMEI) no. if i can't get my phone back.
if it it is not possible than a person wud prefer chinees mobile to buy.that is much cheeper than nokia.

please give solution sir.i m a regular user of nokia mobile.and have been using nokia since 4year..

plz help me..
my email id is

[protected]@yahoo.com

sir
i have lost my mobile handset5220 xmusic before few days. can i get it back with the help of IMEI no. if no then what is the use of the IMEI no. I have not the customer care phoe no of company and also any e mail address to contact. please reply me on my e mail ankur81.has.[protected]@gmail.com

sir / madam,
i have lost my N 73 mobile last week, i am allready disscuss my problem with nokia service center but he could not solve my problem. so with the help of IMEI no. you/i can trace my mobile position and curruntly which one and which no. use my mobile. I have not the customer care phoe no of company and also any e mail address to contact. please reply me on my e-mail gauravg.[protected]@gmail.com.

sir / madam,
i have lost my N 73 mobile last week, i am allready disscuss my problem with nokia service center but he could not solve my problem. so with the help of IMEI no. you can trace my mobile position and curruntly which one and which no. use my mobile. I have not the customer care phone no of company and also any e mail address to contact. please reply me on my e-mail [protected]@rediffmail.com or [protected]@rediffmail.com

IMEI NO. [protected]
from, Anil.

sir
i have lost my mobile handset Nokia 1600 on 08.12.08. can i get it back with the help of IMEI no. if no then what is the use of the IMEI no. I have not the customer care phoe no of company and also any e mail address to contact. please help me.

My name is ved prakash, i brought a mobile set nokia 6208c one month back, my mobile has been stolen, i have police FIR no, i have the bill, in the bill there is IMEI no, i went to Nokia center Hari nagar ( near tilak nagar) to damage the mobile from the IMEI no, but they didn't do, and police also didn't do, i want to ask one thing that when this thing we can not do from the nokia center so why you mentioned IMEI no on the bill, you should give this facility in nokia center otherwise what the benefit for bill copy it means we should keep the bill copy, and please help me i want to damage my mobile, help me help me

sir pls tell me that this imei no is valid or not because i got a message from reliance that u r using with invalid imei no.imei no is [protected] .my email id is [protected]@ymail.com.

i have 6300 mobile handset lost before 2 months ago, My IMEI No.is[protected].
Kindly help me to trace out it.

Sir,
I lost my N 72 with IMEI no. [protected]
pl block it

i have lost my mobile E63 nokia. & wanna get back..! how to track my phone..??
i hv my IMEI number with me..!

dear sir
i have currupt my nokia 2310 IMIE on software how to overcome this problem

hi my name is ratnesh vishwakarma, before 2 months ago i purchase nokia 6303 handset but i lost this mobile phone after that i was complaint in polish office but no reaction to him, my mobile phone contect no. is [protected], and nokia 6303 imei no. is [protected], so please i want to get this mobile how tell.and track. where is that.

find the Mobile Number Using my mobile nokia 7210 supernova my new mobile
imei: [protected] find contact: [protected]

sir
I have lost my mobile handset N 73 before few days. can i get it back with the help of IMEI no. [protected] I have not the customer care phoe no of company and also any e mail address to contact. please reply me on my e mail bakul.[protected]@ril.com / [protected]@rediffmail.com

sir
I have lost my mobile handset N8 before few days. can i get it back with the help of IMEI no. [protected] I have not the customer care phoe no of company and also any e mail address to contact. please reply me on my e mail [protected]@yahoo.com

my contct no. [protected]

To,
THE MANAGER,
NOKIA CARE INDIA

DELHI, INDIA.

[protected]@HCLINSYS.COM



DATE - 04/04/2008.



SUBJECT – FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED.



DEAR SIR/MADAM!



GOOD MORNING!



I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced.

The following are the details:

I M E I - NO - [protected], Job sheet no -[protected].
MODEL NOKIA - 6233.



This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000.



FIRST FAULT – RECTIFED -DATE- FEB '08

This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE – UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED.

I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands.

BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY.











NOW THE SECOND ISSUE – DATE 25-march-2008. STILL – OPEN.

This same Phone- MODEL NOKIA - 6233.
I M E I - NO - [protected], Job sheet no-[protected].



Out of the blue, ONE FINE MORNING suddenly stops charging and when in the morning, before going to office I put to the phone for charging, it said "NOT CHARGING" and even after changing the socket it did not charged .SO I REALIZED THIS PHONE IS GOING DEAD.



I went to the NOKIA CARE, WELCOME METRO STATION, Delhi, and submitted them the model also clarifying that this phone has previously been mended by the Authorised NOKIA CARE also, as they also had my records in the database automatically feed from earlier time ref to the IMIE NO of the phone.



NOW the gentleman MR.IKRAR told me that the NOKIA care people will look into it and inform me after a day or so and I call them to know the status.
FINE, WHATELSE CAN I DO, WAIT. So as told by the NOKIA care staff on phone call, I went to them again after 4 days to collect the phone and then they said, it is a LIQUID DAMAGE, and I shall have to pay 1500 RS. ELSE I CAN TAKE MY PHONE BACK THEN ITSELF.


Now, THIS IS ABSOLUTELY FALSE – NO LIQUID HAS BEEN INSERTED IN THE PHONE. Let me tell this, the phone has always been kept safely, never kept near water or moisture even, but what they said was I have to pay this money to them and then only they will mend it . REALLY SCROUPLOUS I MUST SAY!



Any ways even after knowing this is just a gimmick of charging money from a loyal customer like me and a person who needs a phone a lot for his business and always keeps the phone safe and sound like other important things. I still said YES to them because I need my phone to work, I thought they will rectify the phone and give it back, what ever is the charge is acceptable, PLEASE NOTE THE PHONE IS STILL NOT EVEN 3 MONTHS OLD .AND WARRANTY STILL IS VALID 100% .



NOW THE BEST PART – I CALLED THEM TODAY 05/04/08.

To collect my phone, WHAT I GOT TO HEAR IS "WE CANNOT MEND IT, YOU CAN TAKE IT BACK.



WOW!!! WHAT A DELIGTH!!! …I mean, IS NOKIA MAKING JUNK OR SOMETHING?!!!











DEAR SIR/MADAM, if you can kindly look into this matter and help me get a new phone, WHICH WORKS FINE, I shall be THAKNFUL to you from the bottom of my heart,

I mean, I really am so frustrated by such Un – professional approach and Completely Scrupulous customer service, that I just don't have any other step, BUT TO APPEAL FOR A SUIT AGAINST NOKIA FOR MAKING FAULTY PRODUCTS AND THEN NOT REPLACING THEM AND MENDING THEM AND CHARGING CUSTOMERS UNNECESSARY MONEY FOR THE FAULTS THAT THEIR PRODUCT HAS AND No fault of the user is there .



If you or any person from NOKIA can call on my no and tell me when they are giving me a replacement, I shall NOT be appealing for a SUIT in consumer court, because I do not want to create problems for any one, BUT YES IF MY PROBLEM IS NOT RESOLVED COMPLETELY, YOU WILL HAVE IT FROM ME.



It is up to your discretion how you want to proceed with this.



Hoping to hear back on a positive not from your side.



THANKS AND REGARDS!



MR. SUMIT KUMAR JAIN

S/O MR.SURESH CHAND JAIN

+91-[protected]

+91-[protected]

+91-[protected]

+91-[protected](DISC.)

[protected]@GMAIL.COM

Nokia - Sumit Jain - N6233 Service Assessment Inbox
Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. Please be informed that our Nokia Care Centers are authorized and recommended by Nokia. Kindly note, the technicians at the Nokia Care Centre are well trained technically and have an in depth knowledge of the product. Further, we would like to inform you that such mal practices are not followed by them.



Further, please note that, all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.



Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this. Unfortunately, once the phone has been assessed to contain any liquid ingression by the Nokia Care Center, we would not be able to guarantee the issue will not reoccur as the phone would be assessed as being “beyond economical repair”.



Nokia stands by our Nokia Care Center report and our limited warranty clause, which can be found in your user manual: clause 9 (A), which explains that liquid ingression is not covered by the warranty. However, we would not be in a position to oblige to your request of replacement. We hope this clarifies and we regret for the inconvenience caused.



We would not be able to verify how liquid came into contact with the motherboard to cause the corrosion in question. However, once liquid ingression has been found on the phone, the warranty is automatically void.



We regret the unintended inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care



-------Original Message--------
From: "ext Sumit Kumar Jain"
To:
CC:
Sent: Wednesday, April 09, 2008 10:38:52 AM
Subject: Re: Nokia - Sumit Jain - N6233 Service Assessment


Dear Namrata Maurya!
GOOD EVENING!
After reading ur reply i gather that, u mean to say that my phone is just dead and i cannot do anything about it anymore ... and just because YOUR TECH PERSON HAS termed it as liquid damage or similar, nokia does not hold any warranty to repair my phone and also that nokia will not give any replacement .RIGHT ?

When I have already specified in my letter that i have NOT by any chance allowed the phone to get in touch with any liquid substance . I am 100 % sure about it, and even after that if you think that my phone shall NOT be repaired coz it is some semi- qualified nokia care tech. person that may have mis-handled the phone and made it ir-repairable and now it is being termed as liquid damage OR "out of warranty". I mean then why do you even have to take the pain of a service help desk in the first place, you can advertise the products as "NOKIA=NO WARRANTY!"
I really feel pity that nokia help desk India has such poor service level and do not understand what is to be done with customers who have a genuine cause and a genuine explanation for the issues that are arising out of a "malfunction of a NOKIA PRODUCT", and not just give them a SLAP OF OUT OF WARRANTY!

I understand it is not ur fault, you are just an employee and an gud asset for such a pathetic customer servicing company.

if this is what is nokia going to do for their customers ... that day is not far when people will STOP using NOKIA products no matter how great advertising you may do to FOOL PEOPLE!!! IF THINGS CAN BE MADE ...they can be DESTROYED TOO...just "WORD OF MOUTH IS ENOUGH "

Anyways ... thanks for ur reply ... makes me happy that from today on I shall think twice before even buying a NOKIA phone.

And as far as this piece of crap = nokia phone goes, I will do what ever I can to make it WORK and I will also make sure that I make people understand what REAL NOKIA HCL CARE SERVICES ARE ... simply PATHETIC!

As far as YOUR part in this goes I shall be more than happy to give you all the GOODS!!! in ur survey!!!
TAKE CARE!!!

THANKS AND WARM REGARDS!
SUMIT KUMAR JAIN
[protected]
[protected]@gmail.com


P.S. TRY FINDING A BETTER COMPANY FOR UR SEL[censored] ONE WHICH UNDERSTANDS!!!



===========================================================

On Tue, Apr 8, 2008 at 4:44 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. Please note that, all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.



Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this.



Further, you may kindly note that in certain cases the phone may not be repairable or beyond economical repairs. Kindly note that a phone is also termed irreparable if the service provision cost might exceed the 80% of the price of the handset.



Furthermore, for information on the service provision of your phone, we request you to kindly contact another Nokia Care Centre.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------
From: "ext Sumit Kumar Jain"
To:
CC:
Sent: Monday, April 07, 2008 11:09:55 PM
Subject: Re: Nokia - Sumit Jain - N6233 Service Assessment

Dear sir !
Thanks for your reply and concern for my issue .
The Tech. person at the help desk told me on the phone ( nokia care helpline)
that the nokia phone cannot be mended and told me to take it back ASAP.
Now this is what is the most shocking part ...WHAT DO I DO NEXT ?
PLEASE HELP ...
Looking for a response and a possible solution along with it from your side soon.

Thanks and regards!
sumit jain
[protected]@gmail.com
+91-[protected]



On Mon, Apr 7, 2008 at 6:45 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. We request you to kindly revert with the exact assessment of your phone, made by our technicians at Nokia care Centre.



This detail is vital for us to assist you further.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Monday, April 07, 2008 10:42:19 AM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-2Y755D]

[Salutations:Mr.]
[FirstName:Sumit]
[LastName:Jain]
[DOB:30.12.1981]
[Gender:M]
[Email:[protected]@gmail.com] [CountryCode:91] [Country:India] [Language:English] [MobilePhone:6233] [Model:Nokia_6233] [Imei:[protected]] [State:new delhi] [Postal:110006] [Feedback:To, THE MANAGER, NOKIA CARE INDIA DELHI, INDIA. [protected]@HCLINSYS.COMDATE - 04/04/2008. SUBJECT �¢?? FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED. DEAR SIR/MADAM! GOOD MORNING! I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced. The following are the details: I M E I - NO - [protected], Job sheet no -[protected]. MODEL NOKIA - 6233. This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000. FIRST FAULT �¢?? RECTIFED -DATE- FEB '08 This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE �¢?? UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED. I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands. BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY. NOW THE SECOND ISSUE �¢?? DATE 25-march-2008. ]



--
Thanks & Regards!
Sumit Kumar Jain




--
Thanks & Regards!
Sumit Kumar Jain



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Sumit Kumar Jain to NokiaCare
show details Apr 10

There is no use now ... thanks!!! and thanks for bewaring me from being a nokia customer even again in my life.
I think it was my mistake that i ever trusted nokia for support !

CHOW!

dear sir,
i m having signal problem with my nokia 3310C & submitted it at varanasi center in warranty period . the details are as follows
item no-[protected]
job sheet no-[protected] dated 01.07.2008
warranty ref no-APAINY23401411
name-manish kumar
contact no-[protected]

but i m not getting online status of my complain. pls take up the matter at ur end.
thanking u

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Dear Sir,
i am a user of NOKIA 6233 recently i went to NOKIA CARE as it is being AUTO OFF. they said that there is a chance of being dead as it is related to board but, as they said they did. They have killed the phone with no life, and they took my 1 G.B. Memory card also, The worst thing is i do not have the job sheet card as they took it back for retuning my phone now they are laming that they did not take the memory card am i a stupid that i will ask them memory card. the response of the CARE is simply stupid. one who is responsible for taking the phone for servicing and writing the job sheet is simply lying at the counter that my phone was not in a ON condition when he has verily listen the song of MP3 at the time of submitting the phone. I was known that Corporate centres will cheat common people but I realized truth after it happen to me.

Mohammed Rauf

i am 6233 chargine not safe

hi, i too had the same problem with this 5610 set and nokia care people.

i request NOKIA people that if they are not able to replace this set than just stop manufacturing this model.

people has lost their faith in NOKIA company.

Hi,

My music slider switch (Nokia 5610, 4 months old) has come off the phone, reason i think is bad positioning of the slider switch and lack of good support for the switch mechanism.

Is thia repairable? can Nokia Care people cn help me out of this?

I bought a Nokia 5610 1 month back. The mobile not switching on after continuous trials. I installed the battery but the problem persists. Can anyone give a solution for this.

hi
i have deposited nokia 1208 for repairing in nokia centre.they ak me to collect it back in a week after that they told me to come again after a week without telling any proper reason .again they told me to come after 15 days when i come they told that my set is replaced with new one for which i have again wait for a week. in mean time i have to buy a new set.at last they agree to give me a replacement set that is old one with scratch on screen & also in bad condition now again they pressurize me either to take it or i have to wait for some more weeks.

Hi, I am CP Dwivedi. I was using model no. 3230 of Nokia. The network of the same was not working. As I approached to Nokia Care, Sanjay Gandhi Puram, Lucknow, the attitude however has worsen the things. The problem told was neither entertained nor any interest was shown for it's resolution. An insisted option provided to me was to go for a costlier handset. The occurence of defect however differs from person to person at Nokia Care.
I was also insisted that the hanset should be repaired at my own cost from some other service provider.

On the above ground, I am bound to think about the parameters set for serving the customers creating such a pathetic state of affairs.

A Really Harrased Customer
CP Dwivedi.

Man how could Nokia even manufacture this kind of cell, bad slider, bad positioning of music slider though a small cell looks good, a feel good factor is there but too bad when it comes to overall impression and when you use it. I mean Nokia should seriously think about stopping this cell otherwise I don't know how many more dissatisfied customers it will have.Nokia is known to be a brand leader but producing such sort of mobiles is completely a dissatisfaction what it can create in customer minds, i think they should think again to give any such product in market.

i strogly agree this allllll compents... 5610 built is one i ever had in my life.. its poor in very thing...

that tooooo NOKIA CARE IS [censored]est of costomer care i ever seen i my life... since they became market leaders they are thinking evry users is foools... soon it will change... please dont go for nokia indians...

bad response of employees of nokia care specially in jail road.in future i never buy nokia phones.

Nokia 6085 — faulty set

sir, i have purchased a handset in august 2007 mdel no. 6085. Since then i m facing the problem of Fluatuation, mini display faulty and por battery back up. i had sent the set to the Nokia Care 3 times but the problem still persists. the set has not been used mre than 20 Hrs. kindly change the handset and do the needful

Facing problem with the display of my mobile phone.all the other properties are ok.
This phone still having Warrenty.6months back i bought at BIG-C.

Nokia customer care people sugested this below things.
1. Ensure that your mobile phone is in standby/idle mode.
2. Switch off the mobile phone.
3. Remove the battery from the phone.
4. Leave the mobile phone idle for at least five minutes.
5. Re-insert the battery into the mobile phone.
6. Switch on the mobile phone.
But problem is not solved. Big-c at panjagutta people does not take care about this problem solvation. still this mobile having warrenty.

I have procured the Nokia 6085 before 6 months and today I have face many issues like phone automatically switching OFF, getting restarted. And now there is only a blank display in the main display and the display in the mini display is showing the mirror image.

Please help me resolve this issue.

Regards

S Muthusundaram

I am bought this mobile before one year.now i have problem with that handset.Service persons told your moile display is not working properly.And you have to change that display then only your mobile is having good condition.The cost for the Display and display IC is near Rs.1200/-.now what can i do for that.How can i spend 1200 for that.How can i reduse the money.[protected]

I have also bought this mobile ie nokia 6085, on it's second day of purchase the loudspeaker stopped working and again after six months my mobile display showed me a blank. As everyone says that nokia is a number one company but according to me it's the worse company selling defect pieces.

i bought my mobile 6months back.present my mobile position is blank display.Then i gone to nokia care.they already sent to nokia company. Is my problem is solved r not? still i didn't get my mobile,
10days is completed.

i bought my mobile nokia 6085 6months back.present my mobile position is blank display.Then i gone to nokia care.they already sent to nokia company & my mobile is in warranty period. Is my problem is solved r not? still i didn't get my mobile,
10days is completed.& these mobile has various problem

ravi kumar nizamabad

Nokia flip mobile - 6085 — display failure

I bought 6085 flip model Nokia mobile on 20th March 2008 in an authorized dealer HELLO WORLD in Chennai. One month later I faced little problems like continuous charging symbol comes even discard it from charging, which did not affect majorly. But 17th October 2008 camera display failed. I ask them for service from where I bought, but they refused and replied, we are sales only we never care about problems if any found in mobiles after sold.
I put it for service in one of your authorized service centre NOKIA CARE on 1st November 2008. Their response was not good; it was delivered 13 days later. In between 5 times I was asked to come and collect my mobile. But every time I went there, I was asked to come after 2 days. After I shouted them only they mentioned the date at which deliver. Still they are issuing job sheet to customers without conforming the delivery date.
While I collect my mobile they told ‘display IC ‘was the problem, now changed. My mobile was working properly 3 hrs only after service, later it failed. Before I give it for service camera alone problem but after service the display completely failed i.e. nothing is displayed on screen.
I totally disappointed with this problem and the worthless service provided by you under warranty period.
I want to ask you few questions and expecting your response,
1. How it is possible the seller does not care about the problems found after sold it?
2. How can it is possible issuing job sheet without mentioning the delivery date?
3. How I will react for the worthless service?
4. What is the solution have given to me from you?

My Mobile body has been damage i want Change the body

My Mobile body has been damage i want Change the body of nokia 6085
where do i get it in mumbai ?

my phone stoped working after 4 mounths

I bought nokia 6085 and started having aproblem with installing internet settings. Took it to customer care and they formated the phone now it doesn't have the email application and always go to stand by when flap is closed even after setting it not to please help .kenya nairobi

Nokia 6085 — DISSATISFIED CUSTOMER

To
senior management customer care,
I am customer from kirloskarwadi, sangli, maharashtra.I purchased 'nokia 6085' from Navatarang shopee, amrai road, sangli on 15 march 2007.Now, my phone is giving trouble.screen becomes blank &
I am unable to see anything.When I took phone to nokia care center, they told me that there is need of changing strip inside mobile& there will be around 600 expenses. They also told me that this happend due to OENING & SHUTTING FLAP OF MOBILE.NO ONE TOLD DURING PURCHASING THIS MOBILE THAT JUST OPENING & SHUTTING FLAP WILL LEAD TO SUCH TROUBLE.IT IS VERY DISGUSTING THAT PROBLEM ARISED IMMEDIATELY 15 DAYS AFTER WARRENTY PERIOD IS OVER.
PLEASE GIVE PROPER FEEDBACK REGARDING IT.
Dr juily deshpande
sangli

Secondary display in my mobile is showing mirror veiw. How can i correct it?

First of all mate try to attend some good English speaking classes and then go to the Nokia Showroom and complaint about the matter...

Pls dont feel about my comment...
Just trying to correct you thats it...
I hope all the viewers would agree with me...
Cheers now !!!

I have a Nokia 6085 for one year and have had nothing but trouble with it. It has been replaced two times in one year. Now it needs to be replaced a third, but the warranty is over. The display mini screen is blank. I have seven months left before I can get another phone at a discount rate from AT&T.

Nokia 6085 — can't access mms on my mobile

i can't access an mms that was deliver on my mobile by my friend, so kindly take an appropriate action on it.

Hi I have new Nokia 5610 Mobile. Unfortunately its not working now as it fell into water. One of the service center persons had onvestigated the phone and has told that, the phone is now useless. One of the circuit inside the phone has blown off.
Is there any way to fix or replace the circuit. If so, please let me know how and from where.

Thanks and Regards
Arun Kishore

i baught nokia1650 on 7th may 2008 at adarsh mobile show room, chikadpalle, hyderabad. on 11th may it gave me problem that is power is not swithching on.i went to nokiacare on 12th.the address of nokiacare is "navdeep mobiles, shop1-1-188/1, 1st floor, beside sudharshan theater, rtc X" road, hyderabad.
contact number [protected]. email : [protected]@nokiacareindia.com.
they took my phone and gave me on 13th may. again on the same day it gave me the same problem and the phone was not accepting the sim that is displaying "insert sim".they took my phone and told me that it was not possible to repair by them and they would send it to company.they asked me to come after one week. on 21st i collected my phone. on the same day it gave me the same phoblem. they took my phone on the same day and again told me that they will send it to company. again i collected my phone on 31st may. again it gave me the same problem. they again took my phone and told me that it is switch board problem(manufactured problem).i already gave complaint to nokia through email. i asked nokiacare to recommend for replacement. they took my phone. i went to nokiacare on 14th june.they told me that nokia didnot replace the phone and they are giving the new phone. but, i have doubt about that phone . that is that phone is new phone or not.
the imei number of old phone is:[protected]
product code of old phone is: 0547172
model name:1650
the imei number of new phone is: 352050/02/298827/2

actually i suffered a lot of mental tension due to this problem. they did not respond me well. but, if the phone is new one then i will try to manage my sufferings. but, people will loose faith in nokia because of this type of things. i request you to enquire into this problem and if there is any fake on behalf of nokiacare try to take action on them. if the phone is not new one please inform me. because i can ask them for a new one.

I request for you by Nokia E50 body price . please inform my Email address.

Nokia — Hs-28 Headset not replaced by the company

Dear Sir,I have submitted my Head Set (Hs-28)of Nokia N70 Music Edition with the Nokia Care Centrein Jalgaon (MS).on 10 July.Inspite of regular visits to Nokia Care i have not got a replacement sing 3 months.The officials do not give any positive response about the matter.My complaint no.registered in the Nokia Help Line is : 2-2GAVM5
MY MOBILE NO IS [protected]
SAMIR WANI,JALGAON(MS)

nokia cell-6030 — i haven't got the replaced battery

hello, this is itishree from orissa, bhubaneswar. i am using nokia cell ,model:6030 and type :RM-74,my battery was found faulty..and i had registered for that few months back from my home....till now i have not got the new battery...whereas many people have got their replaced one...so i am requesting you to kindly consider my complaint...
thank u..

yours faithfully
itishree lenka

Nokia 6270 — Date Time Not working, Noise while attending calls, speaker is not working properly

Nokia 6270 is an awsome mobile with high clarity camera and great music, but once problem comes even the nokia service centre is not helping to solve. I got this mobile 1 1/2 years before till last 1 year free service was there so anyhow even the specified problems was not solved they updated the recent versions of software. But now lot of problems coming out, It happened when i tried to work this in US. Now date and time is not working properly because of that i'm able to get the call timings,missed call timings, alarms etc. Sound is becoming weird with lot of noise in between was nt that effective like how i felt when i bought this piece.

Panel is so worst- Within 3 months i lost the key pad designs and upper coating , now its like sceleton. Colors are slowly changing in the panel too. Please help me out.

Regards
Senthikumar R
[protected]

Nokia Care — Poor Incompetent service

Sir,

I have given my Nokia 6260 phone with display problems for servicing on 19th Nov 2007. The phone was returned on 7th dec 2007 with a bill charging Rs 711.00 on account of Flex replacement. But the issue was not resolved. I returned the phone to the Nokia care unit for re servicing. The handset was returned to me the very next day. Still the issue persists. Is this kind of incompetent poor service expected from a company like Nokia. Henceforth I would advice people not to take any Nokia set which choosing for a new phone. My service job sheet no is[protected]/071119/53.

Regards,

Kaushik Mitra

Nokia Care — Bad Services

To The Manager
Customercare

subject : Poor services

Dear Sir,
I am a customer of your company from the last three years. Recently I bought a Nokia Handset N73 (Music Addition) through internet from times shoping. The bill i got was from MANOJ ELECTRICAL AND GENERAL STORES, A/5, Sumer Nagar, Opp. Kora Kendra, S. V. Road, Borivali (west), Mumbai - 400092. Now the problem was the charger was not ok. I went to Nokia Care situated at sector 35 quite office but the manager over there behaved very rudely. Firstly he told me that this is the not charger which comes along with the set. When i told him that this is the same charger, he told me that the bill is not right. When i asked him to register me and give me every thing in written he refused to do so. He told me that not to waste his and my time and to leave the office. Is this for NOKIA CARE has been set up? I just want to know that, Is this the way customers are treated at NOKIA CARE?. CHARGER is not a issue, but when my handset which is as per bill date was purchased on 27/11/07 is under warrenty why my charger was not replaced and why i was not regestered at your NOKIA CARE. Please reply as soon as possible.
Thanks and Regards
Thakur Navdeep Singh
mobile number:[protected]

nokia 6670 bl 5c battery — return of bl 5c battery

The postal department is not accepting the speed post packet sent for returing the battery. Please intimate to us the speed post centres authorized to receive the same and issue a recipt for the same. The post offices ( mayapuri ,janakpuri and rajouri graden are not issuing any recipt)

Nokia cell phone 1110 i model — call not able to attend, audio not working

My nokia cell phone 1110i model within one year warranty period was not working, call not able to pick up, audio not working. But the nokia care service centre told that it is out of warranty from 19/01/08 instead of 21/02/08, it is really a cheating by nokia care, pathetic response, now i have realised that why i bought this, that too for a corporate customer like ford this has happened,

Nokia — Mobile not repaired for past 16 days

I had given my mobile (Model 7610) on 11.01.2008 vide job sheet No [protected]. The company put me on priority customer category. My likely date of returning the set was 14l.012008 16.00. It is regretted to point out that in spite of visiting your service centre, I am yet to get my phone after necessary repairs i.e. on 28.1.2008. Even your helpline nos. are not responding/feeding back any repair status as these are either engaged or nobody picks up the phones.

Please give me proper feed back.

surender singh

Nokia 3110 Classic — Keys were not working properly and not detecting the sim card.

Hi,

I have purchased NOKIA 3110 Classic,

I gave it for service in Gurgaon as keys are not working properly, i got the mobile back on same day, on that evening when I went home I found that problem is still present.

After some days I gave it in Andheri(e) branch for service on the same problem, but after hell no of phone calls and talks with them I got my cell back after 8 days. When I took it home, at that night it was giving some SIM related message, I thought it is becos there was no signal. I am getting it frequently, and on one fine day, it is saying that there is no SIM card. and it is not switching on.

Hi,
If you are a member of Consumer court people, please take action against this kind of daylight looting.

Please Save the consumers !!!!!

Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !
Help ! Help ! Help ! Help !

Nokia — network disappears always goes to offline mode

dear sir , just brought E90 nokia ,cel been having loads of problem the network goes away automatically goes away too an offline mode ,i have sent it for correction more than 4 times in nokai center which is in irrla ,your company being such a reputed ,having this problem would really appreciate if you cld change my hand set . my handset number is imei;[protected] ; code;0544491;wlan; 001adc0192f1 ;o670519

Nokia Care — not dilever phone

Nomber [protected]

Nokia 3110C — company not changing my handset

sir/mam
i purchace nokia3110c IMEI-[protected] on 19/08/07. it have problem in camera and internal memory .so i sumit my headset to urs custmer care.they swap my headset N they give me nokia3110c[swap set] IMEI-[protected] on 01/10/07 after 1-2 month again headset haveing same camera n internal memory problem.
Again i have sumited my swap headset on 02/01/08 n jobseet no.[protected]/080102/118 at urs costumer care (ADRESS GIVEN AT LAST).They give me back my handset with giving me fake answer so that i could not repaired urs handset n swap.I am fedup from problem in MY handset.So it is request pl help me n reply me soon

My contrac no:

working mobile number

[protected]
[protected]

(land line)
[protected]
___________



Address of the Nokia Care Centre where the handset is given:

B.K. & Co., 6A Nawal Kishore Road, Leela Mansion, 1st Floor, Behind Leela Talkies HazaratGanj, Lucknow( UP) , Pin-226001
Phone:[protected]
Fax: [protected]
E-mail: [protected]@nokiacareindia.com

Dear sir,

Iam karthik raja from bangalore.as i already discussed with you about the Mobile Problem.
first i have to thank you for youe response .

Once again iam telling the same that this is your technical Problem only ,i can prove the same.
iam telling how the problems occuring in my matter.

once iam trying from airtel to airtel,the problem (different sound while ringing) is coming.
then connecting to speaker mode and after that you are coming to normal mode the problem is not coming.
But airtel to other mobile service ,the problem is not coming .Please you will try the same,then you will come
to know what iam telling.

this is not airtel Problem ,its your product problem .now a-days this type of Problems
occuring regularly in this model .you have do necessary action against these Problems.
this will useful for all customers in future.


Please correct all the products you have delivered till now.you have to correct those problems within 21 days.
otherwise iwill take necessary legal LEGAL ACTION against this matter.

IAM WAITING FOR YOUR RESULT (MAIL).

T & R
V.M.Karthicraja

Nokia 1650, Nokia 1208 — software Problem

i bought nokia cell phone 1650 past three month
the when ever come incoming call phone hanging up

another mobile 1208 i bought past 10 days thats also same problem

Nokia Care — not responding

i went to the nokia care center three times and they unable to find the problem of my handset as well as they are not responding my problem properly...
i went the nokia care center in hyderabad
ameerpet, which is located in elephant towers...

Nokia 5610 Exp.Edition — Battery problem.

Dear Reader,
I'v purchased a brand new Nokia 5610 on 05/01/2008 in Bangalore from Auth Nokia Seller- HomeTown. But badly I'm facing poor battery problem from the day one. And also not even use for 1 day wihout charging. Battery get dried within one day, so I gave it for replacement to Nokia Care @ Marathahalli, Blr.But I was facing the same problem even after getting replacemenet(waited 1 month. Again I've reported this problem and they've taken back for Charging IC replacement. but I'm helpless and still facing the problem. So for I've given my mobile twice for this, but not rectified. It was a brand new mobile and new model..but not able to enjoy. Almost 45 days

I'm running behind the care center but no solution. Pls look into this issue and do the needful thing.I'm totally frustrated and looking for replacement atleast this time with proper fixing or replacement with proof.
thanks & regards
Ajith, Bangalore.

My COMPLAINT
I write this complemt for all nokia 3110c Subscribers.nokia 3110 c is not a good set.becouse it allways reboot.I re- softare it many times within 3 months at Nokia care as per their instruction.It is not only a problem faced by me but also all the customers of nokia 3110c. when I complaint about it I saw many people suffering the same Problem, some of their blue tooth has not working. Executives of nokia care said that, It is a Virus Problem, and the same time they told Nokia 3110c has no softaware support(Virus is a software), then how it happens?So Please consult the problem, and take immediate action.Dont shatterd our trust in NOKIA and dont try yours expiriments on people.

Check the complaints of nokia3110classic

yes the complain against nokia care is justified.i have experienced it 2 times.

reguest
sir,
i have some problem in model nokia 6670 as by virus or other infected file my mobile software was blocked, when i start my mobile at front only written nokia and stop and not working

yes.. i bought nokia 5610 from hotspot in hrbr layout, kalyan nagar, bangalore... i am facing the same issue.. the battery backup is very poor. not even one full day for me.. i dont know what to do.. i have spent more than 11 thousand on this.

my set nokia n70 is showing a software problem from the time i brought it ie from december 2007.while talking through the phone its loudspeaker, music player is activated of its own.and i went to nokia care atleast 7-8 times and they are telling me to wait till a new a software is developed. i bought the mobile not to wait . either nokia should replace my mobile or should give the money back.i trusted nokia mobile and this is wat is happening with me .i hope you will see to it and will take necessary steps soon

NOKIA/ hands free — hands free out of order

This is Vikas Kumar from Ahemdabad (Gujrat), I had purchase Nokia 3110 by 29/12/2007 from sales India, my bill no - 53441; IMEI - [protected];with in three and half month my hands free almost damage, what can i do now, i had shown in Nokia care but answer i got we can't replace or repair (my complain was handle by Ms. Ninjal (Nokia care Vastrapur Ahemdabad)), plz do needful i want solution of my problem what i am facing...

Regards
vikas Kumar ([protected])

Dear sir,
I am from Trivandrum & have some problem in nokia model N73 music edition.
My IMH no: [protected] & purchased on 18/10/2007. Till that time the mobile is showing complains & I will discribe below.
1. Camera out of focus,
2. camera Button complained
a) Then I sent it to Nokia Care & they sent it to Erenakulam & it return back after 3 weeks with zero complains. After 2 days later these complains come up.
b) Then I give back to nokia care. after 3 weeks later it returns as only button 5 working with navigation keys.
c)Then I give back to nokia care. After 1 weeks It returns as button 1 & 4 with navigation keys not working.
d)Then I give back to nokia care. after 1 weeks it returns as all working.
e)After 1 month later the phone got complains as
1) Switchess Off
2) Hanging
3) Camera not Working
4) No Ringtones
I bought it on oct 2007, and I had used only 3 months max:, all the other time it's on Nokia Care.
For the last 6 months this is the 5th time it goes to Nokia care so How can I trust using this phone after all the complains had rectified. So please replace the phone so that i can use it further.
Please do so as soon as possible.
I dont know What sin I do to brought this model N73m ?

Hi,
This is deepak Agrawal and I am writing this mail on behalf of my sister Ms. Monika Agrawal. I have purchased one Nokia 2630 on 29th Feb 2008 from jaipur. I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working. I approach to the nearest service center that is at Nokia care, shop no 19-20 Opposite Laxmi Mandir Tonk Road Jaipur on 12/04/2008. against job order no. 12/64

Till date (i.e. around after a 15 days) neither I got my handset back nor I got any satisfactory answer from service center. Several time I called there but they did not receive my call, I am not at all expect this type of services in current totally service oriented era. Being a word class company please look into the matter. And do the needful as early as possible. So that I can remain my faith in your company.

Regards
Deepak Agrawal
On behalf of Monika Agrawal
[protected], [protected]
[protected]

Dear Sir,
I purchased Nokia N72 model in the market of Samastipur from sunrise mobile in the month of september.
since the then time the mobile set is having head phone problems. for that i have requested the shopkeeper to replace or repair the head phone but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation. So now i am going to the local police station to register an FIR against the Nokia Care Samastipur for i have no way to spare my problem for the last six month i have been under going attremondous pressure exorted by Nokia Care samastiput that is authorised service centre of Nokia Pvt. Ltd at Samastipur. Below i am giving details of receiving given to by the agency.
Recept No. - 43
Dated - 11/10/2007
Model - Nokia N72 / HS-3
IMEI - [protected]
Mobile No. - [protected]
Kamlesh Kumar Singh
Prof. Colony, Gali No.-2
Tajpur Road, Samastipur - 848101
(Bihar)

Plz just inform me releted to complain detail on my mobile No.

Dear Sir,
i gave my nokia 6270, IMEI-[protected] for repair as keypad of slider not working and backlight of display also not working, at nokia care urban estate-2nd, hisar. they upgraded software in month of jan08 and it got started. But now after two and half month it has same problem. In the mean I have faces this problem twice but it will works automatically so I am not going to nokia care.Now they asked me to come after few days, my jobsheet no-21760.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair my time & money is wasted &also my cell is not in goo orking condition.please help me for that.

Rakesh Kumar
[protected]

Nokia N73M — my handset display not showing anything since 27-02-08

RESPECTED SIR,
I AMIT SINGLA, RESIDENT OF BHATTU(HARYANA) WANT TO TELL YAU THAT I PURCHASE MY HANDSET i.e NOKIA N73M's ON 05.03.08 AND IT IS WORKING PROPERLY BUT AUTOMATICALLY ITS DISPLAY IS NOT SHOWING ANYTHING SINCE 27.02.08. I WENT TO NOKIA CARE ALSO BUT THEY SAY THAT WE DONT HAVE ANY GURANTEE FOR THIS TYPE OF PROBLEM.
SO, I REQUEST YOU TO HELP ME IN THIS MATTER AS SOON AS POSSIBLE.
YOUR's TRUELY
AMIT SINGLA
TELE NO. :- [protected]






























I

Hi,

I gave my mobile ( NOKIA 3230 )for repairing in nokia center ( N.R.I.COMMUNICATION Lagpat nagar Delhi ) on 23rd April & my job no. is 796 .to change the lcd .and they change lcd and update the software.when i came home found that it had incomming voice is very slow.now he says will chk and get back to u.after 16 days there is no any phone calls or any problem solution and i have visited so many time in nokia center but till date the problem is still pending .always i call in N.R.I. Communication .represent says ur mobile is ok but at the of delivery the problem is same.

World largest mobile company Nokia is not able to shourt out any problem in 16 days ? .

World largest mobile company Nokia have not expert techinical staff to find out the problem/solution. ?

Thanks & Regards
Harmeet S
Sify Technologies Ltd.
[protected]

Nokia 6300 — Malfunction handset and since 01 month no solution

I had purchased Nokia 6300 model in Nov 07. The set got faulty (switching off on its own) in the month of April 08 and hence I deposited the set at Nokia Care.
Again another problem of weak Network (no or very weak signal) was observed and hence I visited Nokia care. The staff asked me to handover the handset for 01 hr. without opening the jobsheet, to which I did not agreed. Then I visited Nokia Care Noida and requested to replace the phone as the set had different types of problems. Technicians/manager/staff told me that it will be rectified.

I deposited the phone on 26/04/08 and was informed on 02/05/08 that the set has been rectified. When I visited care center and inserted the SIM there was no network (also observed by the manager). That means the set was still faulty and I was told that it has been rectified (just an eyewash). The manager accepted that the set is faulty and will be replaced.

As per jobsheet the replaced set was to be returned to me on 02/05/08. On 02/05/08 when I called, it was informed that the set will be given latest by 07/05/08. Again on enquiry on 07/05/06 it was told 08/05/06. Till date no confirmation on date has been received. The been started 01 month back and after more than a month still no solution.
I have been without my phone since last 01 month and still I don’t know when I will get it back.

This is the worst service I have ever seen from such reputed service center.

Sir,
Today ( 10th May 2008) I went to the Nokia Customer Care, Samastipur which is the authorized service center of Nokia India Pvt. Ltd. to change the battery of my mobile set. My mobile set was not receiving any new data. The computer operator of the Nokia Service Center, Samastipur formatted the entire data saved and stored in my mobile set without any prior knowledge of mine. Without any information that he was going to format the data in my mobile set, he formatted the same in place of changing the battery. For your kind information I would like to say that all the data which were stored in my set were very important for me and for my organization. This has resulted in to a great loss to me as by the time, I feel a grate difficulty to have conversation with my counter parts and my honorable seniors. So I am badly socked at by this very evil act of the computer operator at the Nokia Service Centre at Samastipur. I am in a grate depression after the incidence and misconduct by the computer operator. He even didn’t consider my arguments and formatted the memory of my mobile set (Nokia 6600). Unfortunately he also denied to give any receipt to me in the regard of that matter saying that he would do the same whatsoever he liked.
Please solve my problem as soon as possible because I am in a dire need of that.



Thanking you

Indu Singh
Prayas Samastipur
Purani Post office road
Behind of Kali Mandir,
Samastipur (Bihar)
Pin – 848101
Mob No. – [protected], [protected]

I have lost my Mobile N73 as on monday 12th May 08.
how to track the mobile is there any way
my moibile no is [protected] serial no is [protected].

Regards
Dev

I have given my nokia n76 to nokia care on 28/4/2008 in Bhopal {mp} for changing the boday they sayes it has gone to l3{higher center} it must be back in 10 t0 15 days but without mobile it been a diffculty for me . so as I request you to please send my cell as soon as possible its job sheet no. is{[protected]/33/} please do it deffenately as soon as possible

Nokia India Private Limited N 73 mobile — Totally faulty set

I had the misfortune to buy a Nokia N 73 mobile phone for their authorised dealer in Ranchi. My ordeal began soon after I purchased the set and the set started hanging every alternate day. I have taken the phone to the service center innumerable times but to no avail. In the process the phone was with the company in several spells for months. Their Nokia Careline is absolutely hopeless and insults and misbehaves with consumers who have the misfortune to get in touch with them. Ultimately I have filed a case against the company in the District Consumer Forum and they have been issued a notice. I will advise anyone intending to purchase a mobile never to purchase a Nokia set. They are absolutely horrible.

Nokia/ N73 music edition — vibrator, bad service

Sir/Madam,
I o.krishnaji, brought an N73 music edition in hotspots retails pvt ltd hyderabad on 18/03/08.
the imei no:[protected].I had one complaint of vibrator not working, i had hand over it to the satyam electronics, (nokia care)on28/04/08.Upto now 4 times they have phoned me that u r phone is repaired. But when i handled, the same complaint is repeating.Now also i hand over my phone to the same nokia care. my phone is in waranty condition only.the job sheet no is[protected]/080506/63. I want immediate action to be taken for my phone.
with regards

Dear Sir,
I Gave my Nokia 3230 (without warranty) My Job Sheet No is[protected]/080506/50 at CLARITY CELLS Phone:[protected], [protected] Email: [protected]@nokiacareindia.com, ive gaven on 6th of May, till now i didnt receive my Cell, and till now they haven't UPDATED JOB LIST STATUS, whts this stupid thing..thats not a clarity cells its UNCLARITY CELLS stupid peoples they created problems tat before was not there inmy cell. actually ive payed 1400Rs for them to change joystick, i think they are taken more from me.. also then.. i cant able to satisfy the work they done to my cell.. they ve changed my SPEAKERS, , when i hear a song i cant get sound quality as BEFORE, and my 2nd twist (music player mode) is corrupted... TOTALLY THEY R CORRUPTED MY MOBILE.. ive losted lot of money (for phone calls and travelling to nokia care many number of times) from these peoples NOKIA will got BAD IMPRESSION Plz SOMEBODY TAKE ACTION ON THIS.. OTHERWISE.. NOKIA will goes to last in the MARKET list... PEOPLES WILL FEAR TO BUY CELLPHONES.. THINK IT!!!

Regards!
NaveeN
+91-[protected]

DEAR SI R I HAVE LOST MY NOKIA 1110i IMEI CODE [protected] BATTERY NO[protected] N[protected] SO IHAVE A REQUEST PLEASE LOCK MY PHONE . AND TAKE THE NECCSARY ACTION SO THAT I CAN GET MY CELLPHONE

dear sir,
I have a complaint regarding my BL-5c nokia battery.Though this battery is not among the one which is to be replaced still i have problems. My battery has expanded from its original size.I have purchased my cell ie nokia 6030 on 30/01/07 and it has been only a year and a half that i am having problems with my battery. I have contacted my nearest nokia care centre but it is not agreeing to replace. Thus I request you to get my battery replaced and oblige me.
thanking you

Dear Sir,

I have nokia model 3320, still it is in warrantee period ( upto july 12, 08 ). Within one year I faced problem of software failure & might be other internal also. I gave it Nokia care, they updated software, but still there is problem i.e. Automatic switched off, key 8, 6 & joystick in upward direction is not being activated.

Your representative told me to submit my mobile, they will send it to their head office for repairing & after 15 - 20 days, I will get my phone.

My job is totally depend upon my mobile. I dont have any spare mobile. You are also not providing any standby mobile to us in this period. I purchased from Such branded Nokia company, after very soft use also, I faced this problem & you are taking care of customer.

I have to buy new cellphone for this period, is it acceptable to your customer support department. I am really disappointed due to such support from you.

I am awaiting positive reply from you which will beneficial for me.