Nokia India Complaints & Reviews

Hi, I am Dr Ajoy Roy, I have Nokia N72 set Serial no.[protected] which I gave it to the Guwahati Nokia care on 03/03/08.But till now it has not been repaired.In my set images and songs are not saving.Pl. do the needful.
regards,
Dr ajoy Roy.

Dera Sir,
































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































I bought the 6080 nOkia model on 31/03/07 from m/S Yash Music centre, Jamesons House, Anand . The model developed problems in February 2008, frequently hanging.I gave the set to the Nokia centre Anand, on 19/03/08 and the same day it was returned, informing the problem is fixed. Howvever the problem recurred the same night a I had to go on offical tour the next day, set was kept aside safeli in the cupboard. After Holy, I approached the service centre to day and within minutes I was told that the set has water damage problem and cannot be repaired ! I wondered where from water came, while I never used it at all . Howvever I could not convince the care centre people who just kept quiet. I could not discuss with the guy who actually repairs, since he remains behind the curtain all the time ( Nokia care centre policy ? ). it was puzzle that the same centre did not find any major problem three days before and suddenly found it was water damaged after three days! On the top of it they wanted me to sign that I am satisfied with their job work! one of the non technical person told me that it may be due to sweat !

if this is the fate of a senoir citizen who has spent his life time in research and creating awareness in the society about energy conservation and environmenmt protection, what would be the fate o[censored]neducated rural folks at these centres ?

Through this column i requets the forum to help me get justice .

With regards,

Dr S Mohana, No10, Ajanta Park, Nr Mangalpura, Anana- 388 001

I bought a NOKIA N70 M model [IMEI: [protected], BATTERY NO.:[protected], CHARGER NO: 0675384] at POORVIKA MOBILE WORLD under job warranty. After few months, there was signal drop in my mobile and due to that poor reception and bad receiving of signals about calls and messages and even the radio which resulted in hanging of my mobile eventually.
I gave my mobile for servicing at RAKSHA IMPEX [ASC: 089_434038, EMAIL:[protected]@nokiacareindia.com ] for the above mentioned faults. But my mobile was malfunctioned again with the same problem. Again for the second time I gave my mobile for servicing at the same service centre, but this time with all my above complaints, my keypad also didn’t work. My latest job sheet no. is[protected]/080320/38 submitted on 24/mar/2008.
Also the service center person did not act in response which was almost insulting unlike Nokia customer service. I want the Nokia customer care to engage in taking actions against that service centre and I want my mobile without any malfunctions mentioned WITHIN TWO DAYS because my business almost depends on the calls.

We have purchased Nokia-5310 by end of December 2007. We have taken airtel prepaid connection on the same day. On 16th March 2008, suddenly the mobile is showing no network coverage till the evening of the same day (after that it is working), where as the other mobiles are having coverage. Even when i replace my sim with other mobiles, the network coverage is coming.

Again on 22nd evening onwards, the same problem is coming on my mobile. If i put my sim in other mobiles it is working. My mobile is not working evein if i put other sim card in my mobile.

Kindly provide me the solution for this problem or replace the mobile set. It is very difficult to us if suddenly the mobile is giving such trubbles. We are not in a position to bear this problem.

I expect a positive reply at the earliest.

Thanks & best regards,

K. Mohan Reddy

i have purchased Nokia 5610 mobile on 16/03/2008(sunday) from Hotspot Mobile Store (Phase 3B2, Mohali, Punjab) in the evening. and when i started using mobile i found that mobile is restarting ocassionaly when making a call after 5-10 min. then next day evening(within 24 hrs) i went to the store and told them about this problem. then they reset my phone and said the problem will be solved and told me that if this problem persist then i should go to Nokia Care. they said that they have no responsibility on their part.

then i went to Nokia Care (Phase 7, Mohali, Punjab) on 17/03/08, they said that there may be some virus in the software and they replaced the software(free of cost), but the same problem persisted. nxt day(18/03/08) i again went to Nokia care, they again re-installed the software, but the same problem remained. then next day(19/03/08) i again wnt to Nokia Care then they said u have to keep this mobile with us for atleast 15 days so that they can get it repaired by the company.
now i just want the store to replace my faulty Mobile set, but they are saying that they have no liability to replace the mobile, its the responsibility of Nokia care.
u help me out and guide me, since i m a office going so i don't find much to address such issues & to go to Nokia care and Hotspot Mobile Store daily. on thing more, i want to ask can i move to consumer forum to address this issue.

Dear Sir,
my mobile Model is 7610 Black/Red colour, IMEI:[protected], I lost my mobile on 24.03.08 at 04.00 AM, while travelling please take necessary steps to inactivate my mobile to avoid the misuse by others.

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 7610 set Colour Black Batch no. [protected]

We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The set has been going, in and out of dormancy for the past 4 months. Now the mobile is dead. I had given it for servicing in the months of oct., 07(guarantee period), but was not serviced properly by the authorized Nokia care centre at Tambaram. I was again forced to give it for a second service Jan. 08, at Nokia care centre Royapetah, but the result was the same and they didn’t give any proper feed back. Then i have at present given it to HCL Nokia Care at Mount Road and they reply that the mobile cant be repaired or serviced any more and is of no use.
We are frustrated and disgusted by the irresponsible service provided and to the faulty hand set which didn’t last even 11 months from the date of purchase (Nov. 09th 2006) .

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Shreedhran

I purchased nokia 6300 on 15th August 2007. Till today I went to nokia care centre for 6 times. Every time same problem, they just update mobile software and returned it back to me.

Last time with job sheet no.[protected]/080306/6 on 6th March, 2008 I submitted my phone to nokia care centre and they took for 15 days. After receiveing mobile on 20th March 2008, I checked my mobile at Nokia care centre and found that non of my problem is solved.

When I asked nokia care centre People about this problem, they are asking another 20 days for repairing.

Can you tell me, why should I bought this piece for taking round of nokia care centre and wasting my time and for loosing business.

i purchased the set on 29-02-08 and from the first day itself the FM facility is not operating.i went to the customer care and they assured me that the set would be replaced.But i won't be given a seal packed cell instead of that only the head set would be replaced.please reply me at the earliest what i should do for being assured that the cell will be a new one and i won't be facing problem in the future.I am really upset that after investing such a huge amount i have to be without any set for such a long time.Hoping that you would take this matter seriously and give me a faithfull response, i conclude thereby.

music button 5610 model
I have Purchased Nokia 5610 in the month of November 2007 and I am quite surprised that its music Button was in my hand while speaking to some body.I went to Nokis care sector 22 Chandigarh and they while tryoing to fix it back broke in to two pieces.they advised us to visitnokia care sector 43 chandigarh.They sais that they will order the music button, set is hardly 5 months old and you people at service center are able to get the same. It is quite pathetic that a reputed company like Nokia is taking such a long time to address this problem.
every day I am calling Bhawna Goswami and she says we have not recived the music button.My cell worth rs 13000 is looking ugly without music button.

Please send the music button of Nokia 5610 to Nokia care, Bay shop 382, sector 44/d Chandigarh.
I will be highly thank ful to you

i want the format codes for my mobile nokia 6270
becoz its get problem with opening memory card.may be mobile is infected with virus.
when i change my mmc card name it get currupted

Hi ,
This is an official comlaint on behalf of ABHISHEK MINTU, owner Nokia 3110c, IMEI No. [protected], Job sheet #[protected]/080304/31,
I submitted my Phone Nokia 3110c to SHEETLA WLL SRVs centre, Old Delhi Road, Gurgaon on the 04th of March,2008 for repair of FM Audio and remedy Restarting Error.
On the 08th of March, the executives over there told me that My phone has been sent to the Nokia Office as it can't be repaired and that I'll get a replacement.
I kept my cool.. 03 days later, they repeated the same thing and said " we have no updates about your phone'. Still I maintained my calm. Next evening again I was told the same thing....
This is something like harassing the poor customers of Nokia very badly and it is totally intolerable !!!!!!!
So now the issue is boiling and I officially warn the concerned authorities to look into the matter and deliver me the replacement of my set at the earliest and respond back to me within 24 hrs..
Also, if I don't get a suitable reply soon, You should be ready to face legal actions in the CONSUMER COURT OF INDIA.
Thanks n Regds,

1. Nokia N92 cell phone (Under Warranty) given for repair at Nokia Care, Green Park S-10, New Delhi-110019 on 23 Feb 2008.
2. Got a replacement Set Nokia N77 on 12 Mar 2008.
3. The orignal set (Nokia N92) purchased at INR 23, 504/- vs Nokia N77 MRP at INR 18800/-
4. N77 also being phased out and not available at most Nokia Sales Outlets.
4. Coy should give same model ie Nokia N92 as replacement OR permit exchange for higher model after taking difference in cost.

I bought a Nokia N70 Music Edition of IMEI No. [protected] from Nokia Priorty Dealer, Sivasagar, Assam(Gaurav Communication)on 16th May '07.
On 27 Feb '08 I found that it couldn't be turn on.I took it to the NOKIA CARE, Sivasagar, Assam on the same day.They said that the phone had a virus attack(though I don't have any GPRS).After 2 days when I went there to get my phone back they demanded me Rs 300 for their service(though it was within warranty period).
I again encountered with the same problem on 10th March '08 & so I again took it to the NOKIA CARE, Sivasagar, Assam.They didn't return me till date.

I THINK NOKIA CARE, Sivasagar, Assam DON'T PAY ATTENTION TO WARRANTY HANDSET

I have purchased a brand new nokia e65 from the authorised showroom on 15/08/2007(Only 7 Months Old)(cochin-J.P traders). Couple of days back the phone got conged-off and the service centre team replaced the handset with a used handset, which is not functioning properly and understand that the hand set repalced was a used one and is diffrent color too.
I have sepnd Rs.18K for the new handset and not able to use the handset features optimally. I am using the entire features of this handset, especially connectivity features like GPRS, Blutooth etc.
This is creating uneasiness in my personal and offical time. As genuine and long time Nokia fan and customer I was really shocked to have such and incident from Nokia
Also the service centre person is not giving me the details of the service head of Nokia. I hope i will get an immediate attention from your end.
With Warm Regards
Madhu R Nair
[protected]

I had submitted my nokia handset to HCL Nokia Care ltd on 11th of march 2008. I was told that the set will be repaired on 14th of march 2008. But unfortunately the nokia people did not communicate me that the handset has developed a problem in Main Display and the keypad problem which was reported could not be solved and that my set is expected to be repaired on 24th of this month.

Mayukh Bhattacharya

Respected Sir/Madam

This is Ganesh N. Kulaye, I am one of the custmer of Vodaphone, my mobile number is [protected], I purchased on August 2008, 3110 Classic Nokia Mobile from Essar Telecon Ratail Ltd.(Lal Baug).
Now i am getting problem with this handset, first is SMS is not going from this system but it is receiving the massages.The second problem is it is every time getting restart. and every time it is showing Chack Info Services.
I also spoke to customer care executive they suggested me some setting and i done it also but still SMS is not going.
So i went to the Essar Telecon Ratail Ltd.(Lal Baug) shop i spoke to the concern person but he told me you have to go to Lower Parel at Bright Point India Pvt ltd.Phonix Mill Compound for repairing the mobile.
Sorry to tell you see, the mobile is getting problem not because of me. it is faulty instruments which i got from Essar Telecon Ratail Ltd.(Lal Baug).so they have to either replace it or repaired it. this is not my work to go there and repair it.My office timing is also not fixed so how can i manage the time to make it proper. in this case one of the person of the shop has to go there and get it done properly.
I am requesting to you to take care of my problem and i hope you will solve the problem earlier.My alternative number is [protected].

Thanks.

HELLO SIR
I BOUGHT A NOKIA 2505 RELIANCE CDMA FROM A RETAIL SHOP named "Arya Electronics and Communication, baradeo, godowlia, Varanasi-221001"ON 31ST JANUARY'08.
THE DETAILS ARE THE FOLLOWING
BSN/IMEI NUMBER-[protected]
RSN:RNK7Y2WOOTYW
SKU:HSNKOIB12505
BATTERY-[protected]
and from the month of febuary its not working.nokia man said that software has disappeared.and when i went to nokia repair centre ie, "ELITE COMMUNICATION, D 59/103 D1, SIGRA, VARANASI;CONTACT NO.[protected]"AND EMAIL ID [protected]@NOKIACAREINDIA.COM..they said it would take a month or more.sir i have not been using my cell since that day and quite disappointed the way they treated me.sir i will be obliged if you can do something and yes i claim for a new mobile of the same set number.the if i dont get one i will go to consumer forum..
SNEHIL ARYA
[protected]

I had purchased Nokia Mobile Model # 6030 black from RPG.COM at Maninagar Ahmedabad Gujrat on 16/12/2007. It's Serial number is [protected].

The display of the same is not working since last couple of days.

The shopkeeper & the customer care of Nokia at Maninagar Ahmedabad were contacted but they do not respond properly.
They keep giving an execuse that the mobile has got damaged by dropping it. They are ready to get the same repaired on chargable basis. However there are no outside scratches/ dmamge.

You are requested to look into the matter on top priority & instruct the persons concerned to get the same replaced / repaired as it is under warranty period. I do not agree with the argument of Nokia customer care executives.

Please note if I do not get any responce I will have no option but to go to the consumer redressal forum.
My contact number is MOBILE : [protected]

Dear Sir,

I have purchased one NOKIA handset 3110 classic Serial number: [protected] on 29.09.2007 from M/S. Ashirbad, kol-07, but unfortunately that set found defective (Automatic set on/off Problem)I have deposited that set for repair 1st time on 8.12.2007 job sheet no. [protected] and 2nd time on 3.01.2008 job sheet no. [protected] and that set replaced by you on 21.01.2008 vide serial number [protected]. After one month using the new hand set I have faced same problem with new hand set and I have deosited that set for repair on 01.03.2008 vide your service job no [protected] and they are back on set on 3.3.2008, today moring this set doing same problem.

Now my request to you please advice me what I am doing with this set and what is your duty with this type of problematic hand set.

Pl. note that I have use 1 GB memory card 1st time after advice of your service executive I have use 512 MB memory card with new hand set.

Wait for your prompt reply.

Regards,

Sukalyan
GHORADANGA,
BATANAGAR,
KOLKATA – 700 140.

Office :
Classic Image Offset Pvt. Ltd.
Phone:+[protected].
+[protected]/23707213
Extension : 33
Fax.: +[protected].