Sub: Replacement of Nokia 6131 with Nokia 6300 and subsequent snags…MISLEADING STATEMENT ABOUT N-6131 REPLACEMENT & SNAG IN THE SWAPPED N6300 SET
Dear Sir,
I bought a Nokia 6131 on 12.08.2006. Subsequently, I dictated many technical problems with the set like auto-dialing to many numbers (not even there on my phone book), very low audio/hearing output, faulty battery etc.
I got the set repaired through Nokia’s Vashi dealer, who took around more than 45 days to deliver it back. But, when I thought of re-using it in second week of June 2007, I found the set being completely useless, as none of the key buttons was working. Owing to hectic schedule, I could able to give the set for further repairing to the same dealer on July 8, 2007, which the dealer. I demanded a replacement of the set owing to the defects in the set. And finally, Nokia delivered a set (Claiming to be a brand new N6131) on October 15, 2007 at 5.10 pm.
Problems didn’t end there. The so-called replaced set was with even more defects, and was found to be the old one with only a new cabinet, which was confirmed while conducting the ELS at Nokia’s authorized service centre (M/S Foneman, Andheri East, Mumbai). The set was consuming a fully charged battery within 1 hour & the navigation key was not functioning promptly. The set was replaced by a N6300 (again claimed as brand new one) through M/S Foneman.
But the problems continued. For the second time I was cheated by Nokia and its authorized service centres like M/s HCL Infinity & Foneman. The N6300 set was getting blank at anytime like during a call, while taking images or even while doing some navigation in phone-book, gallery etc. The screen stays completely white for some seconds, and then icons begin to appear one after another. Again, the volume for incoming/outgoing calls are so low (even if set at maximum 10 points), that the other person in the line can't hear me properly and vice versa.
I was frustrated. I gave a Legal Notice via email to Mrs. Dipti of Nokia Mumbai, [protected], marking a copy to its Finland office. Following the Notice she called ne back to my office number and assured to provide BRAND NEW SET UNDER HER DIRECT SUPERVISION. THOUGH I DEMANDED A BOX PACK FOR SAFE ACCOUNTABILTY OF NEWNESS, (WHICH SHE AGREED FIRST), I WAS REPLACED WITH A LOOSE N6300 (ONLY HANDSET) THROUGH M/S FONEMAN ON 10.03.2008.
For your information, I clearly communicated that I was ready to pay amount for the battery head phone and other peripherals (if any) although I have seldom used the old ones very sparingly, while accepting a Box Pack. Though the people at M/s Foneman orally assured me that the N6300 set (swapped on 10.03.2008), was a new one with extended warranty till 22.06.2008, I want to know whether they are right? I had been cheated twice and I don’t want to be cheated for the third time.
Please suggest me some ways to these problems. I just want to confirm the newness of the set and the accuracy with regard to the extended warranty period.
Thanks & Regards,
Asim Mohapatra
Executive Editor
(Research & Content Development)
Sushil Finance Consultants Ltd.
2nd Floor, Rohit Chambers
Janmabhoomi Marg, Fort, Mumbai - 400 001
Aug 13, 2020
Complaint marked as Resolved
Nokia 3110C — Messaging
dear sir,i have been using this phone since aug'08...i was pretty happy with the performance..
but since last few days i have been facing a unique problem...i m able to do everything except for sending text messages...i tried many sim cards but it did not help...i also went for online software update...but landed with no improvement...plzz tell me wot the possible problem could be...
sincerely yours
Avinash Srivastava...
i have been using this phone since aug'08...i was pretty happy with the performance..
but since last few days i have been facing a unique problem...i m able to do everything except for sending text messages...i tried many sim cards but it did not help...i also went for online software update...but landed with no improvement...plzz tell me wot the possible problem could be...
sincerely yours
pappu bendre