[Resolved]  Nokia Care — REGARDING REPAIR

dear sir
i am pankaj jain
i bought a nokia handset (N-82)from subhiksha Mumbai on march 8, 2008. after 4 month i had a problem with that handset. When I submit that handset to nokia care, noida (HCL InfoTech) they swap my handset with the new one handset and told me that "my warranty status same as per my original bill”.After some time in march 2009 when my handset was creating problem again than i went to nokia care again but this time they deny to accept my handset under warranty. And told me that this swap chalaan of this handset not acceptable.
Than i call to nokia customer helpline Bangalore on [protected].on 6 March 2009.that time they bring all of the documents and original bill and swap chalan by fax. and told me that we solve ur case in 2 days .when i call him after 2 days they again demand the all document from me and tell me we solve your case in 1 day after recieving all my document again. I sent the entire document again by fax on 7 march. That time Mr. Abid attend me.
After 1 day when i call again Miss Dolan attend me and told that our senior working on my case. So call after 1 day. When i call on next day again they told me the same reply our senior working on the same case please call after 1 day. Miss dolan told me on when i call to nokia helpline i say to speak to dolan . But when I call to nokia helpline and said that transfers the call to dolan they told dolan on a long leave. I call him today also but again the same reply and they don’t solve my case yet
My call reference id 2-3TPP7R ( may be on 6 march ) and 2-3 U57FL (may be on 8 march).
I call them from the following no [protected], [protected], [protected], [protected]. But they r not showing any interest in my case. I spend more than 800 Rs. yet in call or fax. May be in such amount is sufficient to repair my cell. But I am still fighting for the fair process.
So plzz help me as soon as possible waiting for your reply and corporation.
I[censored] want to my original document again plz reply me I will submit the document again by fax or other way for further cooperation and corrective action from your side.
DEAR SIR I AM WORKING IN A PRIVATE CO.SO I DONT HAVE MUCH TIME TO LAUDGE MY COMPLENT REGARDING THIS CASE. SO PLZ HELP ME.
I WILL VERY THANKFUL TO U
My old hand set sr no is [protected]
New swaped handset sr no. [protected]

Regards
Pankaj jain
[protected]
a-54 sector beeta –1st
greater noida
up
201306