Nokia India Complaints & Reviews

i want to know my daily incoming & out going calls list .

Dear Sir,

Today morning at 6.00 AM when I went to DDA Japnese Park, Sec-10, Rohini for jogging, I lost my cellphone Nokia N73 while doing few excercies. My last used number on this particular cellphone is [protected] and the IMEI number of my cellphone is [protected]. I requet your support to trace my cellphone and help me in prohibiting possible unauthorised use of my cellphone by unsocial elements.

Regards,
Ganesh Bagga
[protected] & [protected]
Dated : 14th April, 2009

my 3110c is not starting. it had the problem of restarting again and again but now its totally dead. i m confused what should i do?

I have purchased a mobile handset no.3110 (IMEII:[protected]) from your dealer"MOBILE ZONE", Land Mark Centre, New Bus Stand, Kasaragod, Ph:[protected] on[protected].The memmory card distributed me by your company has been become complaint for two times> Now the memmory card is workless. I have bought the handset including memmory card 512MB (Micro chip) good faith and trust. Hence i am infirm believe that you will make a good as and when approach you.

The volume level of the phone should be kept at 1, which is very low, available volume levels are 5. If it is more than 1, resound comes and I am unable to understand the other person’s voice. When I contacted Nokia service centre within one week (brought on 5th April 2009 @ Mobile store), they said, it was because speaker and ringer were side by side and it was a technical design problem, so my problem could not be solved.
Also I asked them about the solution from Nokia Company then they said that “the design itself is like that and customer brought it on his wish, so it cannot be exchanged with other piece". How can I know about the interior design of it, am I a technical guy? More over we cannot see the operation of the piece without purchasing it, nobody will open the sealed box and show it to the customer.
If the volume feature of a phone cannot be used fully, why should they release that piece in to the market?
Please solve my problem.

this is to bring to your kind notice that NOKIA CARE has got no repect for the customers, they donot take the complaints seriously, not bothered of anything.
i had nokia n78 its speker stopped working, i gave it to nokia care just to check wht the problem is, while checking only the damaged its ear speaker, its photo button, its volume contol, replased my battery with some one elses...now its been almost two months that if been telling them to please give my phone properly done back..
they are not bothered.. they tell me to come after 2-3 days when i ask for the phone... no response from there side... i am simply pissed off with my phone and the sevice nokia care provides...
'there is no care from nokia care'..

my job sheet no. is[protected]/090330/12
of nokia care- gee mobile, jalandhar asc no. 125_433527

kindly look into this mateer.
awating for the reply.
thanking you
sudhanshu jain

i have purchased Nokia 3500c, i faced the problem of automatuic swict off and when charging cell phone becomes hot. i tried to remove battery and place it again. after that i cell phone completely dead. i submitted cell phone to Nokia Care, they mentioned because of a pin broken, its switching on. they can find reason for automatic switch off only after replacing pin. They charged me 500 as it is physicle damage. After replacing pin they mentioned, there was short circuit happened in mother board. because of this cell phone not getting network. They informed me it will cost Rs. 2000. I have waranty with me. they are agreeing to accept that. And one more thing i never faced the problem of network before.

SIR I M GOING TO NOKIA PRIORITY GWALIOR SIR UNHONE MUJHE SET DIKHAYA NOKIA E71 WHITE STEEL KEHTA 1 PIECE HAI SIRF AUR DATE THA OCTUBER 2008 KA NAHI YE ABHI AAYA HAI HUMARE PASS AISA JHOOTH BOLTE HAI LOGO KO FIR MAINE WOI SAME MOBILE INDORE SE LIYA WAHA UNHONE MUJHE NAYI DATE 2009 MARCH KA DIYA CELL PHONE PLZ SIR AAP INKO THODA SE BOL NA KI KRIPA KARE

hi
i have change my sim the my cell assked for the security cod i forgotten my security code the imei no of my ph is [protected] please i will request you please hel me out asap
thanks and regards
ankit abrol

I purchased your product Nokia 6500 in the month of February, 2008. Since last few months, I was facing some problem in my said phone set. I went to your Nokia Care Centre located at RDC, Raj Nagar, Ghaziabad to get the problem solved. I fully explained my problem regarding memory card and asked the concerned employee to attend my problem. She abruptly asked me to get your phone formated and redownload the programmes. I asked her to do what is necessary and charged for the services as per company rules. But she asked me to go to some shop and get your phone formated and redownloaded the programmes because our centre did not do the said job.
I surprised to know that your custmoer care centre is asking to get your company's phone set reparied at private shop because they do not have such facilities at the centre.
Your company is having a world reputation for customer care and your Nokia Care Centre is dealing your valuable customers in such a manner.
Please look into the matter and guide me with regard to my phone set.
Mukesh Gaur

NEW PHONE DEFECTIVE
DEAR SIR,

MAI NE 27/03/09 KO NOKIA 5130C-2 LIYA THA. 13//04/09 KO HEADPHONEKAM NHI KAR RHA THA. MAI NOKIA CENTER LE GYA . UNHONE NNHANCMENT IC(JISH KI COST 300RS HAI) GIRNE SE KHRAB HO GAYA HAI. JBKI AISHI KOI BAT NHI THI. FIR BHI MAINE BADALNE KE LIYE DEDIYA .PER NOKIA CENTER NE LABOURCHARJ 273RS AUR ADD KAR DIYA. JBKI HANDSET GARENTI MAI HAI. MAI COMPANY SE MUJHE MANSIK AND SHARIRIK KAST BHI HUAA HAI.
AWAITING YOUR KIND REPLY

DEAR SIR,

I BROUGHT NEW 5800 PHONE ON THE 31/3/09 AND ON CHECKING THE AFTER 2 DAYS THE PHONE CAMERA WAS DEFECTIVE AND I TOOK THE PHONE TO THE DEALER MOBILE STORE LINSDAY STREET BRANCH FROM WHERE I HAD PURCHASED - THEY ASKED ME TO GO TO THE NOKIA CARE WHICH I DID AND AFTER WASTING MY WHOLE DAY I WAS INFMD THERE WAS NO SOFTWARE PROBLEM THE PHONE ITSELF IT DEFECTIVE AND NEEDS TO BE SEND TO DELHI AND IT SHALL TAKE 20 DAYS TO GET BACK THE REPLY. AND SINCE THEN I AM GOING TO MOBILE STORE AND NOKIA PEOPLE OVER THE PHONE AND I NEED A REPLACEMENT BUT NO REPLY FROM THEIR ENDS AND EVEN THE MOBILE STORE PEOPLE WERE RUDE WHEN I TOLD THEM I SHALL GO TO CONSUMER COURT AND THEY RUDELY SAID TO GO TO YOU'LL.

AWAITING YOUR KIND REPLY.

THNKS N REGARDS,
GEETA PURSWANI.

dear sir,
I M USING BSNL SERVICE BUT I AM UNABLE TO GET GPRS SETTINGS .I ALSO COMPLAINED BUT THERE WAS NO RESPONSE FROM UR SIDE.

I visited a Nokia Care located in West Patel Nagar, near Shadipur Metro Station on April 3, 2009. I was told by an executive that a hardware is faulty which needs to be replaced. They did not provide me with any complaint no. or jobsheet no. or a copy of the form that I had filled. I was also told that since the part is out of stock they would call me within a week and it will be replaced.

Since then I have not received any call from Nokia Care. They dont even answer the phone.

To
The Nokia
Sub :- Regarding Display / LCD Problem
Dear Nokia
I had Purchased a phone nokia 6500 Slide from dehli on 3/09/08 But. It was dead on 29/01/09 and I got replaced phone Nokia 6500 slide on 23/2/09 from Mehta Watch company at Dehradun ([protected]@nokiacareindia.com).
But it is regretted to inform you that the replace hand set is again getting problem of display/LCD from the day I got it and I had shown the facts in front of nokia care at Mehta watch company Dehradun. But the problem is not sorted out yet after passing on 45 Days It is told us by the care centre that they do not have the Display/LCD and waiting from Dehli
Kindly Sortout the above problem as early as possible

Thanking You
Your faithfully
(Mr. Vijay Kumar Sharma )

I really fedup with Nokia, can anybody help me to get my phone back from them which was lying with them from 120 days now/




[protected] Forwarded message[protected]
From: Rohan Punia <rohan.[protected]@gmail.com>

Date: Thu, Apr 9, 2009 at 5:56 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision

To: NokiaCare <support.[protected]@nokia.com>


The result is same, "We sincerely regret the inconvenience caused" - Dont write this time n again. act on it. I dont think nokia is bad in service what I am facing, once again, no update at all, and other thing i came to know, that your source of information is same as mine the pathetic local customer care info channel. I thought if I am writing this, it means I am wasting my time writing and trying getting the information.

I want the immidiate action on this now, these lathargic replies will not work now.

Please dont force me to go to consumer court better point me to somebody who can listen and act on it instead of merely giving this useless information which I know is of no use.

The reason why it is frustrating me is that nobody is telling where my phone is? what is happening to it? why it getting delayed?
Please dont give me another day i also want the explaination behind that.

Can I expect some concrete action.

Thanks
Warm Regards
Rohan Punia


On Thu, Apr 9, 2009 at 4:36 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Punia,

Thank you for e-mailing Nokia Care.

This e-mail is with respect to the service provision of your Nokia 5610. We sincerely regret the inconvenience caused. You may kindly note that according to our customer care division we request you to contact the Nokia Care Centre on the 9th of April 2009 to substantiate the service of your handset.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia



Kind regards,



Rachana Thimaiah



Nokia Care

-------Original Message--------
From: "ext Rohan Punia"
To:
CC: a
Sent: Wednesday, April 08, 2009 5:30:19 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision


I wanted to check the date is still 9 Apr or again shifted as usual from last 3+ months.
Â
Thanks
Warm Regards
Rohan Punia
[protected]


On Tue, Mar 31, 2009 at 6:32 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Punia,

Thank you for e-mailing Nokia Care.


This e-mail is in reference to the service provision of Nokia 5610. We sincerely regret the delay in communicating the service status of the phone and we sincerely regret the inconvenience caused. We have not received the previous e-mail sent by you due to technical concern. We acknowledge receiving the information provided by you. As per the update from the Customer Care Division, we would like to inform you that your handset is currently under service and will be serviced by 9th April, 2009. Hence, we request you to visit the Nokia Care Centre on 9th April, 2009 in order to substantiate the delivery of the phone.

Please be assured of our best attention in resolving the phone concern. We appreciate your patience and further solicit your cooperation.


Kind regards,

Revathi Durai
Nokia Care


-------Original Message--------
From: "ext Rohan Punia"
To:
CC:
Sent: Tuesday, March 31, 2009 12:01:00 AM
Subject: Fwd: Nokia - Rohan Punia - N5610 Xpress Music Service Provision


I am waiting for my phone from 12 Jan 09. I havent get it till now, if you guys cannot respond to this mail with viable solution, the next option would be to email my query to Mr. D Shivakumar, as thewhole customer support system is not able to find the phone which is got missing into there systwm from last 100 days. I called the customer support numerous times in last 2 months but didn't get my phone till now.
this mail is also not responded from 13th march 09 till the end of the month.
Ã?
Please let me know how a customer will be promoter or even a user of your brand.


[protected] Forwarded message[protected]
From: Rohan Punia <rohan.[protected]@gmail.com>
Date: Fri, Mar 13, 2009 at 4:49 PM
Subject: RE: Nokia - Rohan Punia - N5610 Xpress Music Service Provision
To: NokiaCare <support.[protected]@nokia.com>



I gave the detail in below. Let me know if you need any other information


-----Original Message-----
From: NokiaCare <support.[protected]@nokia.com>
Sent: Friday, 13 March 2009 12:31 PM
To: rohan.[protected]@gmail.com
Subject: Nokia - Rohan Punia - N5610 Xpress Music Service Provision

Dear Mr. Punia, Ã? Ã? Ã? Ã? Ã? Ã?
Thank you for e-mailing Nokia Care.
This e-mail is in reference to service provision of Nokia 5610 Xpress Music. We regret the inconvenience caused due to the delay in the service of the phone. We have noted your experience at the Nokia Care Centre and will do the necessary fact findings and action it accordingly.
Ã?
Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:


IMEI/Serial Number of the phone:[protected]
Latest Job slip/repair number:[protected]/090112/95
Place of purchase and date (complete address of the dealer):Arena mobile hut
Atrium II, lower ground, shipra mall
Indirapuram, ghaziabad 201012
Date of purchase[protected]
Date when the phone was submitted:12-01-09
Your alternate contact number:[protected]
Nature of concern of the phone:no service network


The above mentioned details are vital and will help us assist you further. Please be assured of our best attention in resolving the concern in your phone.
Kind regards,
Junasha Barman
Nokia Care
-------Original Message--------

From:
To:
CC:
Sent: Thursday, March 12, 2009 1:22:42 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3UEHVV]
[Salutations:Mr.]
[FirstName:Rohan]
[LastName:Punia]
[DOB:22.01.1978]
[Gender:M]
[Email:rohan.[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5610_XpressMusic]
[Imei:]
[State:Noida]
[Postal:201301]
[Feedback:Its been 60 days, I didn't get my phone back from Nokia Care Sec 2 - Noida. I am feared they have lost my phone or what...]

Dear Sir,
I have lost my mobile Phone on 08/Apr/09 at 20:30 hrs the hand set no. is Nokia 3230. The phone no. is [protected].

Request you to kindly restict the usage of the phone.

Rgds
Manjunath, S
[protected]

Dear Sir / Madam,
Please help me to track down my Nokia N73 which was stolen from Bandra (w), Mumbai on[protected].
I have registered a FIR at police station at bandra. Or if possible please block the IMEI no. of the mobile.
I Have the bill of the mobile with box
Please do the needful. In this case i[censored] get any knowledge please revert back to me.

Details of IMEI = [protected]

Thanks & Regards,
Rohan
[protected]
chheda.[protected]@gmail.com

Sir,

Iam Gaurav. Some time back I purchased a SECOND HAND NOKIA N72 MOBILE from:-

MONU MOBILE CENTER

104, BLOCK NO.1, GOVIND NAGAR, KANPUR

The above mentioned properitor Mr. Monu Bhatia sold me badly used (with changed parts inside by replacing them with duplicate parts n even manupulating the software inside which keeps the usage track record of mobile fone, claiming that its a refresh set n used merely 2 months.
But once when i started using this set, problems came like rain. And the worst part of scenario is when I approached him ragarding this complain he stated " It was your fault of purchasing the old handset". So this was the hieght of cheating a consumer. I could not launch a complain against him in consumer forum because i did not have any legal document for the purchase of above mentioned hand set, as when I asked him for the bill he said that his personal gurantee is enough, but when I forced him he promised to provide the same later, on which he did not stood.
Selling old handsets by changing the original parts n claiming it to be new is a very offensive act against any innocent consumer and thereafter treating illmannerly a consumer is even a more cheap act of in the society.
I could not deal him personally because Iam afraid it could prove dangerous for me by dealing a professional grey market seller.
So its a kind request to please take some actions against the culprits like the above mentiones seller who are selling fake hand sets in the market.

Thanking you

Gaurav

I bought this phone on 23rd feb to present my fiancee on her b'day.With this i got nokia case free.after using that case all the corners got blackened.i informed this to the shopkeper, he reffered me to nokia care.Nokia care centre manager told me they dont provide warranty to cosmatics but they willl correct the other problem which fone developed(inadequete attachment of the recharging pin).few days later wen i went there to collect it, i found the body cant be closed competely due to rough handing.i showed it to them they said they will correct it by tommrow.this time again it wasnt corrected, but the manager told me that the covers comes like this and there is always gap inbetween.i told him that this a very precious phone and requested him to correct it.he took it back and told me to correct tommrow(8-4-9).i went there with a problem and they gave me another...NOKIA (DON'T) CARE...please advise and help.

Dr Bhuwan Sareen