Nokia India Complaints & Reviews

dear sir,
I M USING BSNL SERVICE BUT I AM UNABLE TO GET GPRS SETTINGS .I ALSO COMPLAINED BUT THERE WAS NO RESPONSE FROM UR SIDE.

I visited a Nokia Care located in West Patel Nagar, near Shadipur Metro Station on April 3, 2009. I was told by an executive that a hardware is faulty which needs to be replaced. They did not provide me with any complaint no. or jobsheet no. or a copy of the form that I had filled. I was also told that since the part is out of stock they would call me within a week and it will be replaced.

Since then I have not received any call from Nokia Care. They dont even answer the phone.

To
The Nokia
Sub :- Regarding Display / LCD Problem
Dear Nokia
I had Purchased a phone nokia 6500 Slide from dehli on 3/09/08 But. It was dead on 29/01/09 and I got replaced phone Nokia 6500 slide on 23/2/09 from Mehta Watch company at Dehradun ([protected]@nokiacareindia.com).
But it is regretted to inform you that the replace hand set is again getting problem of display/LCD from the day I got it and I had shown the facts in front of nokia care at Mehta watch company Dehradun. But the problem is not sorted out yet after passing on 45 Days It is told us by the care centre that they do not have the Display/LCD and waiting from Dehli
Kindly Sortout the above problem as early as possible

Thanking You
Your faithfully
(Mr. Vijay Kumar Sharma )

I really fedup with Nokia, can anybody help me to get my phone back from them which was lying with them from 120 days now/




[protected] Forwarded message[protected]
From: Rohan Punia <rohan.[protected]@gmail.com>

Date: Thu, Apr 9, 2009 at 5:56 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision

To: NokiaCare <support.[protected]@nokia.com>


The result is same, "We sincerely regret the inconvenience caused" - Dont write this time n again. act on it. I dont think nokia is bad in service what I am facing, once again, no update at all, and other thing i came to know, that your source of information is same as mine the pathetic local customer care info channel. I thought if I am writing this, it means I am wasting my time writing and trying getting the information.

I want the immidiate action on this now, these lathargic replies will not work now.

Please dont force me to go to consumer court better point me to somebody who can listen and act on it instead of merely giving this useless information which I know is of no use.

The reason why it is frustrating me is that nobody is telling where my phone is? what is happening to it? why it getting delayed?
Please dont give me another day i also want the explaination behind that.

Can I expect some concrete action.

Thanks
Warm Regards
Rohan Punia


On Thu, Apr 9, 2009 at 4:36 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Punia,

Thank you for e-mailing Nokia Care.

This e-mail is with respect to the service provision of your Nokia 5610. We sincerely regret the inconvenience caused. You may kindly note that according to our customer care division we request you to contact the Nokia Care Centre on the 9th of April 2009 to substantiate the service of your handset.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia



Kind regards,



Rachana Thimaiah



Nokia Care

-------Original Message--------
From: "ext Rohan Punia"
To:
CC: a
Sent: Wednesday, April 08, 2009 5:30:19 PM
Subject: Re: Nokia - Rohan Punia - N5610 Service Provision


I wanted to check the date is still 9 Apr or again shifted as usual from last 3+ months.
Â
Thanks
Warm Regards
Rohan Punia
[protected]


On Tue, Mar 31, 2009 at 6:32 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Punia,

Thank you for e-mailing Nokia Care.


This e-mail is in reference to the service provision of Nokia 5610. We sincerely regret the delay in communicating the service status of the phone and we sincerely regret the inconvenience caused. We have not received the previous e-mail sent by you due to technical concern. We acknowledge receiving the information provided by you. As per the update from the Customer Care Division, we would like to inform you that your handset is currently under service and will be serviced by 9th April, 2009. Hence, we request you to visit the Nokia Care Centre on 9th April, 2009 in order to substantiate the delivery of the phone.

Please be assured of our best attention in resolving the phone concern. We appreciate your patience and further solicit your cooperation.


Kind regards,

Revathi Durai
Nokia Care


-------Original Message--------
From: "ext Rohan Punia"
To:
CC:
Sent: Tuesday, March 31, 2009 12:01:00 AM
Subject: Fwd: Nokia - Rohan Punia - N5610 Xpress Music Service Provision


I am waiting for my phone from 12 Jan 09. I havent get it till now, if you guys cannot respond to this mail with viable solution, the next option would be to email my query to Mr. D Shivakumar, as thewhole customer support system is not able to find the phone which is got missing into there systwm from last 100 days. I called the customer support numerous times in last 2 months but didn't get my phone till now.
this mail is also not responded from 13th march 09 till the end of the month.
Ã?
Please let me know how a customer will be promoter or even a user of your brand.


[protected] Forwarded message[protected]
From: Rohan Punia <rohan.[protected]@gmail.com>
Date: Fri, Mar 13, 2009 at 4:49 PM
Subject: RE: Nokia - Rohan Punia - N5610 Xpress Music Service Provision
To: NokiaCare <support.[protected]@nokia.com>



I gave the detail in below. Let me know if you need any other information


-----Original Message-----
From: NokiaCare <support.[protected]@nokia.com>
Sent: Friday, 13 March 2009 12:31 PM
To: rohan.[protected]@gmail.com
Subject: Nokia - Rohan Punia - N5610 Xpress Music Service Provision

Dear Mr. Punia, Ã? Ã? Ã? Ã? Ã? Ã?
Thank you for e-mailing Nokia Care.
This e-mail is in reference to service provision of Nokia 5610 Xpress Music. We regret the inconvenience caused due to the delay in the service of the phone. We have noted your experience at the Nokia Care Centre and will do the necessary fact findings and action it accordingly.
Ã?
Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the below mentioned details:


IMEI/Serial Number of the phone:[protected]
Latest Job slip/repair number:[protected]/090112/95
Place of purchase and date (complete address of the dealer):Arena mobile hut
Atrium II, lower ground, shipra mall
Indirapuram, ghaziabad 201012
Date of purchase[protected]
Date when the phone was submitted:12-01-09
Your alternate contact number:[protected]
Nature of concern of the phone:no service network


The above mentioned details are vital and will help us assist you further. Please be assured of our best attention in resolving the concern in your phone.
Kind regards,
Junasha Barman
Nokia Care
-------Original Message--------

From:
To:
CC:
Sent: Thursday, March 12, 2009 1:22:42 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3UEHVV]
[Salutations:Mr.]
[FirstName:Rohan]
[LastName:Punia]
[DOB:22.01.1978]
[Gender:M]
[Email:rohan.[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5610_XpressMusic]
[Imei:]
[State:Noida]
[Postal:201301]
[Feedback:Its been 60 days, I didn't get my phone back from Nokia Care Sec 2 - Noida. I am feared they have lost my phone or what...]

Dear Sir,
I have lost my mobile Phone on 08/Apr/09 at 20:30 hrs the hand set no. is Nokia 3230. The phone no. is [protected].

Request you to kindly restict the usage of the phone.

Rgds
Manjunath, S
[protected]

i wanto activate callbarring servise on my mob but for the activation i have to need the password that i dont know. so please tell me how can i know the password. my mob. is nokia 6233....

Dear Sir / Madam,
Please help me to track down my Nokia N73 which was stolen from Bandra (w), Mumbai on[protected].
I have registered a FIR at police station at bandra. Or if possible please block the IMEI no. of the mobile.
I Have the bill of the mobile with box
Please do the needful. In this case i[censored] get any knowledge please revert back to me.

Details of IMEI = [protected]

Thanks & Regards,
Rohan
[protected]
chheda.[protected]@gmail.com

Sir,

Iam Gaurav. Some time back I purchased a SECOND HAND NOKIA N72 MOBILE from:-

MONU MOBILE CENTER

104, BLOCK NO.1, GOVIND NAGAR, KANPUR

The above mentioned properitor Mr. Monu Bhatia sold me badly used (with changed parts inside by replacing them with duplicate parts n even manupulating the software inside which keeps the usage track record of mobile fone, claiming that its a refresh set n used merely 2 months.
But once when i started using this set, problems came like rain. And the worst part of scenario is when I approached him ragarding this complain he stated " It was your fault of purchasing the old handset". So this was the hieght of cheating a consumer. I could not launch a complain against him in consumer forum because i did not have any legal document for the purchase of above mentioned hand set, as when I asked him for the bill he said that his personal gurantee is enough, but when I forced him he promised to provide the same later, on which he did not stood.
Selling old handsets by changing the original parts n claiming it to be new is a very offensive act against any innocent consumer and thereafter treating illmannerly a consumer is even a more cheap act of in the society.
I could not deal him personally because Iam afraid it could prove dangerous for me by dealing a professional grey market seller.
So its a kind request to please take some actions against the culprits like the above mentiones seller who are selling fake hand sets in the market.

Thanking you

Gaurav

I bought this phone on 23rd feb to present my fiancee on her b'day.With this i got nokia case free.after using that case all the corners got blackened.i informed this to the shopkeper, he reffered me to nokia care.Nokia care centre manager told me they dont provide warranty to cosmatics but they willl correct the other problem which fone developed(inadequete attachment of the recharging pin).few days later wen i went there to collect it, i found the body cant be closed competely due to rough handing.i showed it to them they said they will correct it by tommrow.this time again it wasnt corrected, but the manager told me that the covers comes like this and there is always gap inbetween.i told him that this a very precious phone and requested him to correct it.he took it back and told me to correct tommrow(8-4-9).i went there with a problem and they gave me another...NOKIA (DON'T) CARE...please advise and help.

Dr Bhuwan Sareen

my cell phone is lost so I can want to lock the set

unhappy servicing Center

I am Dr Karam moussa prof .of Zagazig University, living 8 Emarat Tarek Nadeem Marutia, Haram, Giza I
I bought the Nokia N70 from Karffour EL Maady _Cairo Egypt 03.12.2009, chick N o 371936 with a full grantee of I2 but, the cell phone was not work from the early beginning, so in 23.03.2009 went to I2 customers care center (Egypt-Haram service center ) they checked the cell and carefully lessened to my complain, I am informed that I have to leave it for just 3 hours because it need some new software so thy gave me the receipt no ER[protected], when I came back to get my cell amen with a security uniform told me that the system is off and it not allow to get in, but I told him that will be in two minuets not more, so one named Ahmed met me and told me that my cell is out of the grantee and it already opened out side the care center no I refuse and they cheeked the Karffour date of by and they told me that I most leave the cell and phonby19606 tomorrow to no the result, but when I phone them they informed me that I most go once more to the care center and I went and directly talking to the Director and farll told him what happened with me in the last 3 days in his center, he understand the situation and promises to phone me within one day, no he did not, and asked 19606 about his number but the anser was top secret and not allowed for kelent, told me that some trace of water founded on my cell I could not understand why the changed the situation and I felt that I fail into a group of profioinal thief, once more I went to the center talking with Ahmed, he informed me that cell will be sent to the mean care center and I have to wait 3 more days but till now their is no progress, I think that there is something wrong inside this big and great company, and if the case that why not in spite of free fix according to the grantee get some more money .which mean that I2 get the money two times one time as a grantee which is not rely valid and the second time as a fixed fee.

Dear Sir,

I would like to complain for your Branch here in Kanpur at Chuniganj, that I went to them to show my Mobile because it was getting Hanged, Auto call on Hold & Auto Dailing, and they had told me that My Mobile have got in touch of water but I'm dead sure that My Mobile have never got in touch with water. and they refuses to take it in Warranty period, Sp please let me know what should I do.?

Looking forward to hear from you soon.

Thanks and regards,
Ravi

Dear Sir,

I had purshased a Nokia Handset 6233 bearing IMEI No. : [protected], Model : Nokia 6233 purchased on[protected] from Gupta Telecom, Jalandhar. Suddenly in February 2009 this handset sopped working & totally dead. I submit this to Gee Mobile (Nokia Care), Mohinder Chamber, Opp. D.C Office Jalandhar. Its in guarantee period at that time. the customer care's owner Mr. Bhupinder Singh told me that this is available to you after repairing within 5 working days. After 5 days i again go to the office but he asked me for more 10 days. After 10 days i again go to nokia care. then he told we forward your handset to chandigarh office. after that day i goes to nokia care many times but none o[censored]se. still today[protected] i can't get my handset back neither repaired nor dead.
Sir, i request you to please get back this handset to me ASAP as i am already tourchered by Mr. Bhupinder many times.

Waiting for your early & favourable response.

Regards,
Pawan Sharma
+91-[protected]
SWS-79, Sarabha Nagar, Jalandhar (PUNJAB) INDIA
[protected]


Mobile No. of Bhupinder (Gee Mobile, Nokia Care Owner) +91-[protected]
Job Sheet :[protected] / 090219 / 3
IMEI No. : [protected]
Model : Nokia 6233

Dear Nokia Care,

I have purchased Nokia 3110 Classic on 27-Dec-2008 from –

The mobile Store Limited.
Shop No 21, Main Market,
Hudson Line, Kingsway camp
Delhi. Ph.[protected]

Within 2 months it started giving network problem and I went to Nokia care –

NOKIA COMMUNICATION
69, MALL ROAD, KINGSWAY CAMP,
DELHI-110009.
Mobile – [protected] & [protected],
E-Mail: [protected]@yahoo.com

First time on 27-Feb-2009 and they re-started my Nokia set with Reset Factory Setting, but problem was not solved.

Second time I went to above Care Center on 2-March-2009 and they sent me to Hutch Care Center (because I have Hutch Sim Card) and found problem was in my Nokia set. In between I also checked my Nokia set with others two sim cards Airtel & Dolphin and found same problem was accruing.

Third time I went to above Care Center on 16-March-09 and I showed Network problem live to the Executives and they agreed about the Network problem and accept my Nokia set for the repair. My Job Sheet Number is 2750.

After 8 Days on 23-Mar-2009, I received back my Nokia set and found Network problem is accruing again. After that they took back my Nokia set on same Job Sheet # 2750 and sent my mobile set to Nokia head office at Noida.

On 4-April-2009, I received back my Mobile set and found, the Nokia Care does not solve the Network problem.

Due to this problem (manufacturing defects), I am facing problems and I cannot make & receive my important calls (personal, professional & business calls and lost my money and benefits).

As you know this phone is under warranty and Nokia Care should replace this mobile set with the new mobile set with proper billing, manufacturing date and model & series.

Please let me know in case of any query and about the legal way (under Jago Grahak Jago).

Thanks,
Manohar Bhatt
House No. – 682,
Gali No. – 8, A–Block,
Kaushik Enclave, Burari,
New Delhi – 110084
Mobile – [protected]

I have received a SMS on dated[protected] regarding winning notice of my cell phone of amount 3, 65, 000 pounds in the ongoing NOKIA/UK PROMO.For details call: [protected] or email: nokia.[protected]@gmail.com.Please take a action & do reply at asap.

hi i'm using nokia 6030 model cell phone... these days i'm getting some problem like some time it is asking restriction code... plz help me how to get the code from internet otherwise if anybody knows plz let me know...

Sir,
i recently purchased a noika 7310 supernova, after some days it has a keypard complaint ie, some digits are not working...and i give to the nokia care here in kottayam, kerala. still i dont get my phone and today it takes 20 or more days.
please do the needful

thanking you
vishnu
[protected]

I am unable to ue my cell phone for any calls from my residence.MY cell number is [protected]. Address:Andora apts, 1st floor, 10 saint dominics road, bandra west-50.
I have registered a complaint at the vodafone centre on hill road bandra west opposite the bandra police sation on 2nd April 2009.My sim card was changed, but the problem of connectivity at home is not resolved. In the past i have never faced this problem from the house..
Urgently request ypu to have send one of your personel to check out the problem at my residence.

Regards, Christabelle Rana.

To,
Senior Manager(Nokia),
Consumer complaint and replacement division.

Sub-Replacement of new brand handset E63 due to manufacturing defects.


On[protected] I, Suryakant R.Adate purchased a brand New Nokia E63 R. Red, IMEI [protected] – for an amount Rs 12, 375 for giving a gift to my son Vishal on account of his birthday, from M/s.MOMENTO, 16 A Kalpita Enclave, Sahar Road, Andheri(E), Mumbai:400069 (Tel: 26822084/[protected] vide Invoice NO.2319 dated[protected], who had procured the said handset from M/s.Fine Collection at Irla.

On the same day in the evening the phone starting giving a very breaking and cracking sound when it was dialed from handset to the landline or to any mobile number. On[protected] in the morning hours at 10.15 AM I showed the handset immediately to the Nokia Care i.e FONEMAM, 8 Gopal Bhavan, Near Pallavi Hotel, Azad Road, Andheri(East), Mumbai. The technician told that there is fault with the speakers and the same after it was got repaired collected on 3-4-2009. Thereafter the problem developed with the display of top rows sentence as only half letters were visible viz. “Home Screen Applications” it shows only “Home Screen”. The hand set was again taken to the above Nokia care centre on 4-4-09 who could not solve the problem after making all attempts and told that they have to sent the set to their head office at Lower Patel for repairs or replacement. The handset was accepted for repairs at FONEMAN Nokia care centre vide Job Sheet Number[protected] / 090404/ 29 on 4-4-09. There appears to be a manufacturing defects in the said handset.
I was very entitled as per your rules for replacement of above handset. The same was refused by the above shopkeeper since the hand set was opened in the Nokia gallery for inspection. I as a comsumer was not told by the seller about the conditions at the time of the purchase. If I was told that any problem with the handset within 48 hours should be brought back to the seller and not to submit in the Nokia care gallery, you think I would made this mistake ? This is an utter lapse on the part of MOMENTO from whom I have purchased the said handset. I as a consumer will definitely not bear the brunt for the inadequate information to the consumer at the time of purchase and the inability to present the replacement policy to the consumer, when I have spend good 12, 375/= on brand new hand set.

Now, I and my family have been Nokia users for many years. Such kind of an incident has really put me off the brand and lost trust in NOKIA. The past 8 days have cost me of my time, energy and mental harassment after spending about Rs.12375/= on brand new hand set. I am willing to take up the matter to the highest levels of Nokia if the matter is not resolved within the next 2 working days and the request for the replacement of the phone is not adhered to.

Please contact me on [protected] for any further clarification regarding above issue.

I purchased nokia 2505 just 3 months back and phone display has gone.When i went to my nearest nokia care they told that the problem will not be solved.When i went to other mobile store they told that it will cost 1600/- for display>why do they keep nokia care center for servicing.Concerned authorities should look on