[Resolved]  Nokia Customer Care — Nokia N70 handset replacement problem!

I purchased a NOKIA 6085 from Link Telecom Private Ltd, New Alipore, Kol - 53 on 3rd Feb 2007, Delivery note: 04/HS706-07/Fbe/018.

After arond 9 months of operation it started giving problems and I gave this for repairing to
Anand International, 227, D H Road, Kol - 34 on 22/Jan/2008 videJob Sheet No:[protected]/080122/16.
On following up everytime they say please come two days later but these two days never seem to end.
And moreover it is under guarantee period.

I request you to kindly look into the matter and instruct me what to do next.

Thanks and regards
Mr. Shyama Biswas
[protected]
B - 30, diamond park, PO: Joka, Kol - 104

hello sir,
I am belong to karnal (HR).nokia care dont care about my product. they dont give proper solution regarding my problem . My 5300 mobile under warranty period.but they dont solved my problems. I am facing the loudspeaker problem, my loudspeaker was damage , so loudspeaker emmited the unwanted waves . when i m telling my problem to nokia care person , the said that software problem are there. but i m said problem in loudspeaker . when my phone software was changed , till i m saying that problem not solves and again i m saying please change my loudspeaker then they says no problem yar loudspeaker had been changed but i m open my phone loudspeaker have dust which shows it had not changed . again i m requested then thay said " HAI OR CHACK KAR VA LO"
TELL ME NOW WHAT I M DOING BECAUSE MY PHONE WARRENTY IS TILL 13 MARCH .

nokia 2255 tata indicom — no response from 10 sep 2007

i had lodged a complaint regarding my nokia 2255 hand sat of tata indicom having my jobsheet no.[protected] through ASC code no.-247_434038(Mahesh Enterprises).
I have not get any response from your servic centre.

You are requested to do needful as soon as possible

Thanks

Nitesh

my nokia n73 (music edition)hand set is not working properly, i have went to nokia care in chandigarh many a times but the problem of NO CALL OUT is resolved yet, i m facing a big problem, my set has been sent to you please make sure this time my hand set's problem will be resolved. i have 3 job sheets & thier number is[protected]/080306/12
[protected]/080408/9
i have 1 manual job sheet also & thier is[protected]
And the last job sheet number is[protected]/080418/3
please pay personal attention

Nokia N70 — Replacement of the N70 handset

Dear Sir,

I had bought N70 handset a year ago EMEI Nr. [protected]. One month back I had faced a problem of Automatic restart/ Hang/ Abrupt end of applications, etc. and had reported of the same in the Nokia Care unit in Indore (M.P). Technician at Indore NOkia Care were unable to correct the problem and had sent the handset to Bhopal (M.P.) for corrective action Jobsheet Nr. 6433, Job Nr. 159481.

I received the handset with corrective action taken (re-installation of the software) a week later with all the in-built softwares wiped off and few iconic applications of N series were found missing (Ringtone editor, Nokia Gallery, Opera). Moreover, from yesterday, I am facing the same problem all over again. Phone restarts at will, Hangs anytime, and is quite abruptly performing during certain applications. This problem seems to be chronic and I have completely lost faith in the corrective action taken on my handset.

I had bought this handset for a dear price and would want to have the worth of it. Kindly advise the replacement procedure for this defective handset.

Awaiting reply.

Regards,
Pranveer Singh Rathore

hai
Dear Sir/ Madam i have purchased a mobile from sangeeta dated 17/06/2008 which got locked ( key pad lock) due to wrong password and i have given to service to a authorised service center of nokia bright care on 26/06/2008. the information i got is they are not able to unlock the phone from their end and they have sent the mobile to their head office to unlock. my conceren is whenever we take a product from nokia their is a service issue always from service provider's . they are saying they need 1 month time to unlock the phone as i requested and demanded for early they committed me a handset on 3 thursday july 2008. as i had lot of problems with nokia service centers earlier also for same issues for different phones. plz look into this and do the need full.
if the brand new mobile phone has so many difficuities to rectify the problem that to with bill details. then y should we go for nokia mobile
job sheet no[protected]/080626/64. please revert

hai
Dear Sir/ Madam i have purchased a mobile from sangeeta dated 17/06/2008 which got locked ( key pad lock) due to wrong password and i have given to service to a authorised service center of nokia bright care on 26/06/2008. the information i got is they are not able to unlock the phone from their end and they have sent the mobile to their head office to unlock. my conceren is whenever we take a product from nokia their is a service issue always from service provider's . they are saying they need 1 month time to unlock the phone as i requested and demanded for early they committed me a handset on 3 thursday july 2008. as i had lot of problems with nokia service centers earlier also for same issues for different phones. plz look into this and do the need full.
if the brand new mobile phone has so many difficuities to rectify the problem that to with bill details. then y should we go for nokia mobile

hai
Dear Sir/ Madam i have purchased a mobile from sangeeta dated 17/06/2008 which got locked ( key pad lock) due to wrong password and i have given to service to a authorised service center of nokia bright care on 26/06/2008. the information i got is they are not able to unlock the phone from their end and they have sent the mobile to their head office to unlock. my conceren is whenever we take a product from nokia their is a service issue always from service provider's . they are saying they need 1 month time to unlock the phone as i requested and demanded for early they committed me a handset on 3 thursday july 2008. as i had lot of problems with nokia service centers earlier also for same issues for different phones. plz look into this and do the need full.
if the brand new mobile phone has so many difficuities to rectify the problem that to with bill details. then y should we go for nokia mobile

Nokia Customer Care — nokia customer care kept my phone for around 50 days and returned me without repairing but scratched and not fully mine handset.

i gave a nokia 6131 to nokia customer care pathankot (punjab) on 28th june 2008 for repairing. the problem was that the phone didn't get switched on.
i belong to himachal pradesh and nokia customer care office is around 20 kms away from my residence. so, most of the time i was in contact with them on telephone only.
after i gave them the phone i had to to through both physiacl as well as mental torture and financial as well.

many times i went to their office to ask for my phone, they always kept me waiting for around 3-4 hours and always gave me the same answer that they have repaired it but it still has some problem, so i shud contact them after 2-3 days. this didn't happen once but for 4 times whenever i went to thier office.
after all this ridiculous part, i finally contacted them on 4th aug 2008 and asked for my phone to return me back without repairing .
now here comes the most sad part:
they gave me a nokia 6131 fully scratched and loking very disgusting . i told them that this is not my phone . then they said that they know and your back part of the phone has been misplaced . so, u take this.
when i asked them about my front panel of the phone, they took around an hour to find it in their office and then joined my phon's front panel to their back panel(fully scratched).
i saw that they had pasted some pathetic sticker on the outer diplay and they gave me the reason that they did so to differentiate it from other phones.
now, i have a phone with fully sctached back panel and disgusting looking keyguard.

Nokia, N70M — Hand set to be replaced

I have purchased Nokia N70M (IMEI No: [protected]). After few months I had problem so I have given to Nokia service centre at Chennai (HCL Nokia, Shop No. 5, Arti Chamber, 189, Anna Salai, Chennai 600 002,[protected].


They said taht set has problem and it will be replaced. So, I handed over my mobile on 15th April 2008 (Job sheet No: [protected]).
Since I did not get replacement I registered my complaint thro mail to ">"NokiaCare" <support.[protected]@nokia.com> on 11th June 2008. Also I registered complaint at Nokia’s customer care Ph No[protected]complaint No is 2-34J1OF).

Call centre person called three time set is ready go and collect, but when I go to service centre, Floor manager said he did not receive from Nokia.

I continuously follow up, but customer care person says that you will get soon.


Evan after more than 100days I did not get the handset.
I made several calls to customer care and went to service centre more than 20 times


Request you to help me to get the replacement.

I have all mail correspondence also, in case if you require I will send the all.
I shall be thankful if you could help me

hello sir/ madam,

1st of all i want 2 tell u that i have no any prob. against customer care. i just want 2 know abt ur customer cares centre in ropar city in punjab. i have purchased a hand set NOKIA-N79 from The Mobile Shop, Sector-23-C, Chandigarh on dated[protected] for Rs. 20, 299 (i have a bill). i have come 2 know that there is a prob. in their one speaker. will u assist me to inform me abt ur customer care in ropar city ?

thanx a lot

Nokia Customer Care — Replacement of Nokia 7610 Supernova set Color Gunmetal IMEI:356388022121585

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia Nokia 7610 Supernova set Color Gun Metal IMEI:[protected]

This is with regret I have to inform you that my handset has developed problems the day it was purchased from(30-Nov-2008), it was having manufacturing defect.The very first day when I inserted the SIM, it was getting switche off.Next day only I went to the Shop fro which I purchased it (The Mobile Store Plot No-118, Ground Floor, 80ft Road, Koramangala, Bangalore-95).They sent me to Nokia care center to save themselves. Nokia guys checked the issues and took 2 day to rectify the problem.After 2 days they told me that they’ll be sending the handset to Nokia Head Office for replacement. My complaint has been registered at Samvaradhi Technologies A/4, KHB Colony, Near Airtel Office, 5th Block, Koramangala Bangalore-95 with Job sheet id –[protected]/08/1201/165.They told me to collect the handset on 20-Dec-2008.It is going to be more than 1 month but I have not received my handset.Everytime they keep on saying that component is pending from head office.
Since I have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Mohit Rastogi
[protected]

Subject: Loss of Mobile (Nokia N70-Music Edition)


I M.chandra shekar have lost my mobile on 11th feb 2009 in the bus – S.R.Nagar hyderabad My mobile was lost during travelling in the bus; I was using vodafone sim [protected] in it

Name : M.chandra shekar

Residential Address : # 6-8-134, namdavwada, Nizamabad.503002.
Phone Model : Nokia (N70-Music Edition)

IMEI Number : [protected]
Item Number : 0039359
Last Call received :[protected]
Phone lost date : 25th June 2007

I would highly appreciate your effort if you can help me and recover the phone. If you have any clarification please feel free to contact me on[protected] or [protected].

Please do the needful

Thanking you

My Cell phone Nokia 6235 Reliance My Mobile No.[protected] that was not working but I all nokia centers visited I dont rapair your cell phone replay was asked i what to do

vodafone 227 handset — replacement about handset

RESPECTED SIR/MADAM
I AM USING YOUR HAND SET VODAFONE 227 SINCE[protected] WITH VODAFONE CONNECTION [protected]. AFTER SOME TIME MY VODAFONE CELL CREATED SOME PROBLEM AND DEAD. I COMPLAINT IT VODAFONE STORE BATHINDA(PUNJAB) BUT THEY DIDNOT LISTEN MY PROBLEM EVEN THEY DIDNOT GIVE ANY NUMBER. NOW I AM AIRTEL CUSTOMER AND USING NOKIA HANDSET. IF YOUR COMPANY HAS ANY QUALITY THEN PLS CONTACT ME ON [protected]

h i i m aditya from ludhiana
i bought my new cell nokia n95 from Italy
but now im in india
i have no bill there but its under vrenty
the head phones are not working
so what ca you do ?



contect me
[protected]
[protected]
[protected]@gmail.com

Nokia Customer Care — Battery Problem on new Mobile

Hi,

I have bought a Nokia Xpress Music edition 5130c-2 (IMEI#:354223/03/180841/3) two months back and battery is getting discharged within 10 hrs standby, although Nokia mentions 48 hrs stand by hours on this model. I have visited Nokia Care twice, they commented that Software version on this mobile is older, so upgraded it twice. But battery issue persists and they are not willing the replace the battery.
If this is happening with a newly bought mobile then I am not sure how other customers are suffering.

Please help to resolve this issue.

Thanks,
Sunil

my bluetooth is not working. which software i have to download for that. its software is damage . pls tell me the solution of this problem.

tataindicom connection mobile nokia handset — providing another substitute handset

Dear Sir/Madam,

I had bought a new nokia CDMA phone along with a tataindicom postpaid connection with the number [protected] from a tataindicom outlet in Tirur in Malappuram dist. on the 5th of last December.After 18 days I could see that ,without any reason the handset was not working .I couldn't use it for anything because even the display was not working.

Initially they had assured me that ,for 1 week they can provide guarantee for the handset & warranty can be given for 1 year.Now, when I went to the outlet seeking their help for either guarantee or warranty regarding the handset,they tell me they will repair it but can't tell how many days it might take.After accepting it ,when I asked for another substitute phone to carry on with my business ,they tell that a substitute phone can't be given.

Now, how should I do the business deals without a phone ? If it was a GSM phone, atleast I could've used another GSM handset by inserting this sim.Why should I bear this loss for no fault of mine.
In addition to all these losses,the people in the outlet don't treat me well.They even don't lend their ears to hear me atleast.Kindly do something to help me as fast as possible so that I get justice.

Thanking you,
SURAJ BHASURA 09/01/10
#[protected]

Nokia Customer Care — Battery not replaced with in Target TIme

Dear Sir,

This is to infomr you that i had purchased Noika Handset 2690 dated 14-8-11.

Battery of my phone stated giving problem so i went to Nokia Care for Replacement of Battery on 11-2-11. Techinicans checked the battery and as per him it need to be changed.

Customer care executive said it will take 7 days for replacment of Battery.
i was shocked since for 7 days i will need to keep my phone switch off since i had to handover original battery to customer care.
i asked to customer care to provide my any supporting battery but they refused the same stating it is not as per company policy.

my first issue: If comany will take 7 days for just replacement of battery means i need to keep my phone switch off for 7 days which in today's time not possible so i will definitley will new battery to keep my mobile switch on.
which is totally unacceptable.

Battery should be replaced instatly since there is no use of replacement of battery after 7 days.

my second issue: i called on 18-2-11 to know the status then customer care executive simply said you please contact on 21-2-11 to know the status which means 3 more days to be taken by company for just replacement of a battery.

i will request you to please look into matter so that customer should not be harrased in such a manner

For you reference my Job Sheet No.is :[protected]/110211/32