Nokia Lumia — Defective audio/microphone quality during call

Nokia — irresponsible srvice

I gave one 2626 handset to balaji UDUPI NCC ON 19 SEP 08.MY JOB SHEET NUMBER IS[protected]/080919/55.On gi ving at once they said that its a software problem n we'll have to send it to banglore.Time required will be 15 to 20 days they said .Since then i have been following them n they r just doing monday saturday teusdaY etc.

Such a prestigious company would be so irresponsible i had never thought .IT treats its customer in such a humiliating way, its justb god save .

I want my cell back any how as early aspossible whether repaired or even not.

I WOULD ALSO SUGGEST PEOPLE NOT TO GET MISS LEADED BY FREE SERVICES N NEVER OPT FOR SERVICE CENTRES WHILE GOING FOR REPAIR, THEY R JUST RIDICULOUS AT LEAST HERE IN KARNATAKA.

Nokia Lumia — Defective new piece, irresponsible service

Hi,Nokia Lumia, a complete disaster I must sayI brought a new phone and began experiencing the problem from the first day itself. On complaining I was told that the phone needs repairs. Even after insisting that I don't want repairs on a new phone and would settle for a new replacement, I was not being heard. Finally with complete disappointment I had to collect the repaired phone as was sent a letter stating the nokia care willmclose shortly. As expected the phone continued with yet another set of problems. This time the battery wouldn't charge and the phone kept resetting, losing imported contacts.To top this misery, the customer support centre is a pain in the neck. A bunch of , who keep putting your call on hold and come back with the same answer, 'sir, we will consult our concerned dept and get back'.I insisted that I speak to someone senior or get the details of someone who I could address these concerns, I was refused with a standard line... We will get back to you.I guess this has been the strategy to CHEAT customers and avoid attending and resolving the Nokia Lumia issues.I am surprised as i havent recd an email or an response from anyone other that the junior customer service staff. Who are forced to follow a process. Seems no one else at Nokia is listening nor botheredI am planning to go to the consumer court as i am cheated by Nokia.Even their link for email complaints does not mention lumia 710 in the phone category. Nokia, what a waste....


Vishal GonsalvesJob sheet number[protected]/120213/57
complaint number:[protected]
Phone [protected]

Deat Nokia India team,

Thank you for responding. However, I am sorry to say that although I recd a call from your representative, it as only to console rather than resolve the problem. The lady on the call was kind enough to tell me to surrender the phone at the Nokia centre, she added that she would call me the next day and update me.. Although I surrendered the phone, I never got a call fro any representative till now. When I called, on 16th march, I was asked a couple of questions about my phone and then put on hold ( as usual) and then the call got disconnected.. Realising that it's a wait of time and money calling the customer care call centre, I decide to carry on the long wait..

Just to let you all now, the phone has gone back to Nokia for repairs...this time, Nokia tells me that the battery went defective, besides other problems in the phone.. So I have with me Two New job sheets.. One for the defective battery and the other for the defective phone.


Nokia pls stop doing your research on my phone and please please refund me my money..I am tired of you me contacting you and your team contacting me.. It's more that a month that the new Nolia Lumia purchased by me is not functional and keeps going for repairs. When it could not be done right in the first instance, why don't you just give me a refund. Why are troubling me?



Vishal
[protected]

Phone model Nokia Lumia 710
The new job sheet nos are
14th march[protected]/120314/154
14th march[protected]/120314/157

Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.