Nokia — MISBEHAVING BY GUARD

Nokia — MISBEHAVIOR

Respected
Sir/Mam
My Name is Rahul from kanpur

sir i went for my complaint of nokia hadset at Nokia care Center 80 Fitt Road Gumti no. 5,
one of them employee misbehave with me and abused me..
but my handset was in under guaranty but but he was getting money then i object about this then he misbehave and use all wrong word

Regards:
Rahul Kanpur
+91-[protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India

Nokia Mobile — MISBEHAVIOR BY GUARD

Respected Sir,
It is submitted that i have visited in happy and positive mood at Nokia care ceter situated at New Sanganer road, Jaipur and entered in the center where when i just entered in the room with my wife, i heard a big commanding voice "WHERE ARE U GOING" I Just saw that a man in nokia uniform i think he was guard and he was distributing the visitors slips to visitors. He gave me slip with negative attitude, as i committed a big crime. I began to start filling the slip and i gave him. He very rudely speak to me that you have not filled slip completely. Mean while he was giving other persons slips alongwith token number from machine, but he had not given me the token number and then behaved with me in insulting way in front of many people’s even without any fault of mine. I hurt myself very deeply in my heart and i literally cried in my heart that how can one person behave like this in such a prestigious company where even customer feels to be very happy in such a huge company. Guard told me “Do what you can do” nobody will hear your voice here. This word he said very confidently because he knows about the ill administration of the center. He even did not give me the visitors slip and i could not able to lodge my phone's complaint. I spoiled my whole day and stressed with this behavior with my wife and felt insulted by the guard and manager. I also visited to manager of the center and requested about the misbehavior of the guard.. And it happened even Manager (Mr. Vinay Jain)did not understood the feeling of customer and told me two customers are sitting here I will handle your problem later on and even he did not call the guard and not asked why he misbehaved with me. Now I decided to share my deep heart feeling with this prestigious forum to please look into the matter and please warn them not to misbehave with innocent person. We are feeling very bad and sad by vising the Nokia Care and by misbehaving by guard and not considering the crying voice by the manager. Right form this incident I have decided, in future I will never purchase nokia product in my life nor I will recommend it.

I look forward you for support and justice please.
Anil Kumar and Pratibha
[protected]

The suitable action should be taken against culprit to teach appropriate lesson for misbehaving with visitors and it should be informed to the complainer about action taken otherwise situation may become worse by not teaching the lesson to them.

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.