[Resolved] Nokia / Mobile — Faulty Handset | |
Hi, Myself is varun kakkar residence of Preet Vihar. This is related to our worst experience with HOTSPOT- R-51 Vikas Marg, Shakarpur New Delh-92 On 28th Nov.2009 we purchased a Nokia 1661(Black) handset IMEI-[protected] - the container looked faintly tampered but we were given assurances that a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction. On using the phone for a few days - I started experiencing network problem, speaker problem and battery problem. This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handset that was passed on to us. On approaching to the Nokia Care service centre they told me that the need the C- No. for the battery replacement & for the other issue handset need to sent for repair. As customer I don’t know what details are require with Nokia Service Centre for the battery replacement, it’s a responsibility of your Hotspot team to stick the C-no on the bill, Hotspot team says to bring the cell box for the same, unfortunately I don’t have the box with me. Tell me what to do now to get my handset repair, as per the nokia team it’s not at all acceptable without. C.No. On approaching hotspot present at the R-51 Vikas Marg, Shakarpur Center refused to talk on C no.- and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authorized to make any replacements. After purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer. I would expect Hotspot team to take a serious review of this situation and provide me with a replacement ASAP - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hotspot. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Hotspot — Faulty and used bluetooth
Last Tuesday (18 nov.) i bought a Motorola zn-200, from a Hotspot mobile store in Naraina, New Delhi.They had a scheme which said that they will give a bluetooth headset free on every purchase of a mobile phone other than NOKIA and it should be above Rs.4000.I purchased a mobile phone which was of Motorola and costed me Rs.6350.They gave me bluetooth headset which was used n was not working. I went to the store the day after n complained about it, they told me that they do not have any more stock of bluetooth left that can be replaced with mine.They told me to come on friday (21 Nov.) as they will be receiving their stock that day.When I went on friday, they told me taht the scheme is over now and they did not receive any stock.They told me to come on sunday (23 Nov.) and told me that my bluetooth will be definately replaced on sunday.When I called them on today (23 nov.) they hve given me a date till 2nd of december which is also not confirmed.please take any action against them.Their phone number is [protected].My customer id is [protected].My invoice number is[protected].My phone number is [protected].Nokia Hand set — Insurance for Nokia Mobile Set
sir,Good Day
Information against loss of our mobile Unit .Mobial set Numder 6275 .
My Mobial Hend set Insurance.
Regaed
Onkar Singh
[protected]
hot spot — faulty handset
This is related to our worst experience with HOTSPOT- Rajouri Garden New Delhi Center...On 3rd March 2009 we purchased a Nokia 5800 handset - the container looked faintly tampered but we were given assurances that 'a nokia sealed box cannot be resealed' so we tried to believe in what they had said and completed the transaction.
Later on when showing us the features of the mobile - we were able to see some numbers on the phone memory which when we questioned the dealer was not able to explain but he dialled some code no - to show us that no calls had been sent or recived from this handeset and that the phone is indeed from a sealed box.
On using the phone for a few days - I started experiecning hang problems and crashes on a daily basis and in an attempt to explore my mobile - I came across a picture transferred through bluetooth - on a date 1 day(1st March 2009) prior to my purchase date.This confirmed my doubt that the mobile phone box was indeed tampered with - and maybe it was a faulty handest that was passed on to us.
On approaching hotspot dealer - the ASM of HotSpot present at the Rajouri Garden HotSpot Center refused to talk to us - and put up some subordinates - who had no authority - and even said that they understand our situation and agree with us that a tampered/used mobile phone has been sold to us - but are not authoriZed to make any replacements.Infact that have given us a signed document to this effect as well.
After spending more than 20 K - in purchasing a branded nokia phone from a place like Hotspot - there is no peace of mind that I have as a customer.I would expect Hotspot team to take a serious review of this situation and provide me with a replacement asap - because such incidents not only discourages regular customers such as myself to stay away from hotspot - but bring an overall bad name to Hospot
NOKIA MOBILES — Faulty handset.
I had bought a new Nokia 7610 Supernova during October 2009 from QRS store, Calicut, Kerala. The IMEI number of my mobile is [protected]. Right from the day of purchase I am facing problems with this hand set. Thrice the same had been given to Nokia Care Centre, Calicut for problems like low/nil battery life, low ring tone volume. Every time the handset is returned to me by Nokia Care Centre stating that it has been rectified. The third time I gave it to Nokia care centre and the reference number of the job sheet was[protected]/100303/36. I had also taken up the issue with customer care at Bangalore and had been given reference ID No. as 1-[protected] on 09th March 2010.After the third visit to Nokia Care Centre, I was made to understand that my handset shall be sent to Gurgaon. After a few days I was called by Nokia Care Centre and my handset had been returned to me by replacing the battery. But even after that my phone is having the same problems. Low ring tone volume/very feeble sound when you open the speaker/low or nil battery life. Hence kindly advice as what to do now ?
I would request you to take up the issue with Nokia because every time I log an issue at their web site under "Ask Nokia", I am given a standard reply which is also enclosed along with this mail. Their standard reply is always asking me hand over the set to Nokia Care Centre and give all details like IMEI number etc.
I have been asking Nokia that since my handset is not even six months old and it is under terms of guarantee and warranty they should either repair the set to my satisfaction or else should replace my handset. But they are not doing anything to resolve this issue. Please help
Regards
K. Satish Nair
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia Hand set — nokia handset
i have purchased a nokia n73 dated as on04/06/08 within 3 months i have given 2 time in nokia centre for repair.And my jobsheet no is[protected]/080928/10.So i am requesting to u pls replace my mobile and give me a new handsetthanks
sachendra
[protected]
[protected]
2337597(kalyan)
mumbai(INDIA)