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[Resolved]  Nokia N73 — Phone is not working properly

Hi,
I have purchase nokia n73 on 11/01/09 having IMEI no. [protected]. But there are many problems with keys, joystick etc. such as keys of 1, 5, 6 are not working properly. Sometimes they work and sometimes they work abnormally. when I press 5 keys it automatically opens galary. And side keys of Galary and camera are also not working. Joystick is jam and it hangs while using. I am facing these problems from last two months. Phone is still in warranty period. I have given it for repair at nokia care, wardha twice. First time they kept phone with them for a week, then they said that there is a major problem and we have sent it to delhi for repair and it takes another 10 days. after 10 days I have visited to nokia care and they said that your phone is repaired and given back to me but on the next day I have encoutered with same problem. Again I have given it to nokia care for repair. Again they kept the phone for 4 days and returned saying that there is no problem with your phone. On the very next day I have faced same problem and given it to nokia care for repairing and this time they said to me that we have to send it to delhi for repairing.
I am contineously doing followup regarding my phone but employees of nokia care are not giving proper information and talking very rudely. They disconnect the phone before conversation ends. They are not giving me proper status of my phone that whether it is sent to delhi or not.
Somebody help me in this regard.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

Comments

Nokia — n73 not working properly

Ridiculous service is being provided by nokia care.As I have spent RS 18000/- for nokia N73 and the cell phone within 6 months has been sent 4 times for repairs at LOWER PAREL. Te cell phone was sent 3 times for display problem. I have received my cell just 25 days ago and now again I am having a problem with the vibration.as its not working. now thinking just to get these nokia company to consumer court for supplying poor handset and charging the utmost price n for poor after sales service.
First of all, buying Nokia product is your mistake.

Nokia — abnormal repairing chargers

I visited on 3/11 at Nokia Service centre, Parkline opposite Charmas, for repairing my Cell phone. The complaint was Light not display. I was told the repairing charges are Rs 1900 for light display. I agree to repair. After an hour I was informed that total charges comes to Rs 4500/- as there are many other complaints. What kind of repairing charges are there. For Rs 4500/- a new mobile phone can be purchased. It is quite astonishing the charges. I have no confidence upon NOKIA Service charges centres ..
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Nokia N73 — Not Proper service

Dear sir

This is just to request you please tell me how can i overcome from all this problem .. i m truely fadeup ..
1. my handset nokia n73 was submitted in nokia care on 24nov.09 the executive told me that this is liquid damage and it will repair in two days .. but today is almost a week .. and my handset still in the process..
2. behave of all the executive is truely very bad infact sometime i feel that i m in fishmarket ..
3. my handset was new .. its a replacement .. jobsheet no. is[protected]/091124/37.
4. i m truely fadeup because of slow working by your side ..
5. nokia is brand .. i request u to please finish the process and get me back my handset soon..
6. commitment was really bad from your guy ..

hope u'll take care of all this and revert me on my id ,

regards
sharik ali
[protected]

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    Nokia India
    Customer Care Service
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