Nokia N93i Mobile Phone — Harrassed by the service provided by your Nokia Care Center, Bhubaneswar, Orissa, India

Sub: No service provided by your Nokia Care Center, Bhubaneswar, Orissa, India


I purchased a Nokia N93-i on 28th Sept' 2007 from your Nokia Priority shop, (103, Station Square, Bhubaneswar-751 001, Orissa, Phone - +[protected]
In the month of April`2008 the mobile did not keep the battery back up more that 3 hr., even without use.
I gave the hand set at your Nokia Care center (Cellular Clinic, B/32, Saheed Nagar, Behind Durgapuja Mandap, Bhubaneswar, Orissa, Phone- +[protected] on 08th May`2008. After 15 days they gave back the handset saying that the set is ok, battery needs to be replaced. I purchase a new battery from Nokia Priority. But faced the same problem. Again I approached the same Nokia Care on 28th May`2008. The representative received the mobile to send to Kolkata Head office to check thoroughly, and if not decision may be taken for replacing. As per the representative, I re appeared after 25 days (on 25th June`2008 in the morning). After detail enquiry, I found that the hand set has not been send to Kolkata. Even it has not been taken care of by the technician. After forced complain, they asked me to come in the evening. Again in the evening they told me that it has been repaired but did not mention the rectification made.

But after full charge of the new battery, I am facing the same problem of only 3Hrs. battery back up.

Then again I handed over the mobile to the same Nokia Care center on 28th June`2008 with Job sheet no.[protected]/080628/40. But till date I have not received the hand set back in proper conditions. Every time I approach them, they ask for more time. Some times they tell it has been repaired and in transit. And some times they say it could not be repaired and will be replaced.

The representatives of Nokia Care Center are:
1. Mr. Sarbijit Sarkar ( Operation In charge, Orissa),
Mob:[protected]
2. Mr. Brajesh Kumar ( Center Manager, Cellular Clinic, Bhubaneswar)
Mob:[protected],[protected]

Kindly register the complain and take necessary steps. The mobile is still in warranty period.
The behavioral attitude of the representatives at Nokia Care Bhubaneswar is untollerable.

Same complain was lodged on 10th July`2008 no. 2/36SZYF
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Nokia N93i — No service provided by your Nokia Care Center, Bhubaneswar, Orissa

I purchased a Nokia 93-i on 28th Sept' 2007 from your Nokia Priority shop, (103, Station Square, Bhubaneswar-751 001, Orissa, Phone - +[protected]
In the month of April`2008 the mobile did not keep the battery back up more that 3 hr., even without use.
I gave the hand set at your Nokia Care center ( ASC-071_434038, Cellular Clinic, Janpath road, Pl No:797, Sahid Nagar, Bhubaneswar :-7, Orissa, India, Ph No:[protected]) on 08th May`2008. Job Sheet No[protected]/080517/76. After 10 days they gave back the handset saying that the set is ok, battery needs to be replaced. I purchase a new battery from Nokia Priority. But faced the same problem. Again I approached the same Nokia Care on 28th May`2008. The representative received the mobile to send to Kolkata Head office to check thoroughly, and if not decision may be taken for replacing. As per the representative, I re appear after 25 days (on 25th June`2008 in the morning). After detail enquiry, I found that the hand set has not been send to Kolkata. Even it has not been taken care of by the mechanics. After forced complain, they asked me to come in the evening. Again in the evening they told me that it has been repaired but did not mention the rectification made.

But today after full charge of the new battery, I am facing the same problem of only 3Hrs. battery back up.

Kindly register the complain and take necessary steps. The mobile is still in warranty period.
The behavioral attitude of the representatives at Nokia Care Bhubaneswar is untollerable.

Nokia N93i mobile phone — No service provided by your Nokia Care Center, Bhubaneswar, Orissa, India

Sub: No service provided by your Nokia Care Center, Bhubaneswar, Orissa, India


I purchased a Nokia N93-i on 28th Sept' 2007 from your Nokia Priority shop, (103, Station Square, Bhubaneswar-751 001, Orissa, Phone - +[protected]
In the month of April`2008 the mobile did not keep the battery back up more that 3 hr., even without use.
I gave the hand set at your Nokia Care center (Cellular Clinic, B/32, Saheed Nagar, Behind Durgapuja Mandap, Bhubaneswar, Orissa, Phone- +[protected] on 08th May`2008. After 15 days they gave back the handset saying that the set is ok, battery needs to be replaced. I purchase a new battery from Nokia Priority. But faced the same problem. Again I approached the same Nokia Care on 28th May`2008. The representative received the mobile to send to Kolkata Head office to check thoroughly, and if not decision may be taken for replacing. As per the representative, I re appeared after 25 days (on 25th June`2008 in the morning). After detail enquiry, I found that the hand set has not been send to Kolkata. Even it has not been taken care of by the technician. After forced complain, they asked me to come in the evening. Again in the evening they told me that it has been repaired but did not mention the rectification made.

But after full charge of the new battery, I am facing the same problem of only 3Hrs. battery back up.

Then again I handed over the mobile to the same Nokia Care center on 28th June`2008 with Job sheet no.[protected]/080628/40. But till date I have not received the hand set back in proper conditions. Every time I approach them, they ask for more time. Some times they tell it has been repaired and in transit. And some times they say it could not be repaired and will be replaced.

The representatives of Nokia Care Center are:
1. Mr. Sarbijit Sarkar ( Operation In charge, Orissa),
Mob:[protected]
2. Mr. Brajesh Kumar ( Center Manager, Cellular Clinic, Bhubaneswar)
Mob:[protected],[protected]

Kindly register the complain and take necessary steps. The mobile is still in warranty period.
The behavioral attitude of the representatives at Nokia Care Bhubaneswar is untollerable.

Same complain was lodged on 10th July`2008 no. 2/36SZYF
Bought a Nokia model no. 3120 classic on 11 sep, 2008 from cell mart, RamMandir square ...
against invoice no. 12488 ...
The handset started giving problem immediately after few days of time ... and so far i have taken it to Nokia care for 5 times in a month...
But problem still exists...
Nokia Care people at Sahid Nagar, Durga mandap, Bhubaneswar seem to be technically very poor. As a case, i had given them my 1yr 4 months old N70 Music Edition (IMEI- [protected] ) for necessary service as it was not starting on 8th june 09. The next day when i appear there they told me that it would be repaired by next evening. And after 2 days when i again appeared, they told me that it cant be repaired. Whereas i got the mobile repaired from a different service engineer within 2 days & had a verbal argument with those nokia care people. I think nokia should immidiately sack these nonsense people sitting there who are not only ill behaved but technically poor also.
SIR IAM VASUCHANDRAN FROM KERALA..MY N93I HAVE A PROBLEM...I RECORDED SOME VIDEOS ..THEN I PLAY IT ITS VIDEOS IS WORKING PERFECT BUT I DIDNT GOT THE SOUND SOME NOISES GARAINS...WHAT IS THE PROBLEM

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