Nokia India Complaints & Reviews

sir, it is very sad to write that the battery of my cell phone which is marked as NOKIA is in the nokia phone got detorated in the deshaped manner which is expected in the local phone or the chinese . it has depressed me to see the condition of the reputed battery which is branded as NOKIA. the detail ofg the battery is as NOKIA BL -5B 3.7 B. the saddestm part of my end is that it has not spoiled the name of the battery but spoiled the phone set by defaceing. since i got the deep affection i got the set repared and purchased the new batery but the things has hurted me personnaly so i mentanioned in black and white to you . you are requested to look in the matter personally so to avoid any mis conception to the brand and last not least to the brand name.

This set was given for repair with ESN/IMEI Number [protected] to M/s Modcad Communications, Faridabad on 14.06.2008. They repaired it after about Two months time and took Rs.970.00 for repair. The set functions fully but it eats up battery in almost four Hrs time. Even after putting new battery no improvement noticed. I have been showing it at the above repair Centre only to listen dont get it repaired for it is not safe for the set.
I am failing to understand why nokia sets can not be repaired after their two years time even if they are kept with great carte. In this way all your advertisments about connecting people irritates me.
I humbly request if your products becomes beyond repairs in two years kindly don't put them in the market.
Kindly let me know whether set can be repaired or not.

Sir,

I have purchased a brand new Nokia N82 black edition on 21/07/2008 from "Hotspots retails Pvt. Ltd Lajpat Nagar – II, Near Central Market, New Delhi – 110024". But ever since I bought this I was facing repeated problems from the handset and it was getting hanged every alternate minute and I could not use the handset. I contacted Hotspot Lajapat Nagar – II and they refused to help me and asked me to contact Nokia care. So I submitted my handset to Nokia Care, Noida. The job sheet number and the details are attached to this email. I submitted them one and half months ago and they promised me to deliver the same within 7 days. But when I went there after 7 days they keep on extending the time. Finally after a few days I became so frustrated that I informed Nokia from their helpline number and they promised me to deliver the handset by 20th September, 2008 against complaint number 2- 3BTWV5. But they failed again and informed me that my handset is going to get replaced. And as it was going to be replaced they cannot promise me a date when I will get the handset. Thus I again talked with Nokia and when I told them that I was going to inform the consumer forum they assured me that they are going to look into this matter personally. Within two hours after this conversation I got a message from HCL that my handset is ready and it is available for delivery since 24th September, 2008. But I was shocked when I went to collect my handset. They replaced t he handset with a different colour. Now they are giving me a SILVER colour and not BLACK colour. Also the phone looks pretty much old with loads of scratches and damages. Now the 19, 800 INR phone looks like a 2, 000 INR phone. Now Nokia care is asking me to accept that as they are going to close their operation from 30th September, 2008 and after this they cannot give me any assurance for my handset. I am mailing you the terms and condition of their job sheet. Their nothing is mentioned that they don't have any liability of colour or scratches. Now I want to ask when I spent so much on buying a costly handset why should I compromise with an old worn out outdated broken piece of different colour handset. I spoke with Nokia care executive Ashwini on 26th September, 2008 at 6.30 PM where she literally threatens me that I should accept the handset or else I will never get another one same. Details of my handset are as follows:- IME No. :- [protected] Job sheet No.:- [protected] Now I would request you to please help me as neither HCL, Nokia, nor Hotspot is helping me and I feel completely at a lost from all sides after spending 19, 800 INR. As the phone that they are giving me I will not be able to use that nor I can sell that to anyone above 2, 000. Expecting a positive response from your end at the earliest I end here. Regards, Subhajit Kumar +[protected]. P.S.:- I bought this handset so that I can take good snaps during Durga Puja time. But if not sorted out earlier i.e. 4th October, 2008 I will suffer from deep mental agony and my whole purpose of buying this handset will be wasted.

My nokia 5610 xpress music ( IMEI no - [protected] ) was having problems of restarting itself while using GPRS or music player etc. and of blinking once or twice or more while playing games. These problems appeared with in 15 days of purchase ( Date of purchase[protected] I submitted the phone to the nokia care ( Capital Electronics, Ultadanga ) three times and on each occassion the phone was sent to LEVEL 3 care. So the total period of submission was more than one and half months. But it was on the third time, when the LEVEL 3 technicians surrendered to the problem and decided to replace the phone as according to them it was not repairable. It was replaced on 15 - 09 - 08 by Capital Electronics. My new IMEI no is - [protected]

I was told by the nokia care personalle over phone ( [protected] ; toll free no ) and also by the nokia care manager at the time of delivery, that from now on I will not face any knid of problem again as the replaced handset is a "PERFECT" set. But this perfect set too has the SAME PROBLEMS as of previous one. I contacted nokia care and they again asked me to submit the phone.
Did I buy the 12000 bucks phone just to keep in the nokia care????
I then decided to give a notice to the NODAL or ZONAL officer of nokia before complaining you. So, I contacted nokia care on phone where they failed to give the required details over phone rather told me to email them.
I emailed them too but the reply was same for submitting the phone and denial of disclosing the contact details of their higher authority. They told me to post or fax my complain to
PO BOX 75,
Whitefield post office,
Whitefield,
Bangalore-66
fax number:[protected]
I once posted the complaint there but the letter was rejected there and returned.

. Nokia care address where I used to submit the phone -
Capital Electronics
P- 161 VIP Road
Near HUDCO crossing, Ultadanga[protected]


Job sheet details -
a[protected] / 080703/ 1

b[protected]/ 080804/ 14

c[protected]/ 080902/ 1 ( the phone was replaced against this one )




I suffered from a lot of harrassment by them in the form of breaking of my trust over nokia, my financial harrassment of frequent visiting the nokia care and calling them, loss of time in doing so ( when i could do the other more important works ) and the mental trauma i suffered.

How to trace my lost mobile phone. If you have traced mobile phone? I will request to you please trace my mobile phone. Mobile phone was looted by some body on[protected]. Please inform to me where is the mobile. And help me to trace out the same.

Dear Sir,
I have purchased Nokia N73 ME few months ago. For last 1 month my Phone switches off automatically during call, in stand by mode, any time, even in single miss call, I have shown it to Customer Care Centre but poor response.

What should i DO??????????????????????

i have given my mobile nokia 3110 classic on 22nd of august and person at
nokia care centre UNIVERSAL
2, [censored]AVAMDAN COMPLEX,
OPP.BHAVANA FLAT,
COLLEGE ROAD,
NADIAD.
HE SAID IT WILL BE REPAIRED IN 20 DAYS AS THERE IS PROBLEM IN IC WE WILL SEND IT TO DELHI SO I AGREED.
THEN STARTED MANY VISITS OF CARE CENTRE SOME TIMES THEY SAY IT WILL TAKE A WEEK OR MORE
SOME TIMES THEY SAY YOUR PHONE IS TAMPERED BUT I HAVE NEVER REPAIRED OR EVEN OPENED IT BY PRIVATES MOBILE REPAIRES
NOW THEY IT WAS BY MISTAKE AND IT WILL TAKE SOME MORE TIME
I DONT KNOW ANY WAY HOW I CAN GET MY MOBILE BACK

RATHER THAN CUSTOMER CARE CENRE THEY HAVE PROVED TO BE CUSTOMERS HARRASMENT CENTRE AS FAR AS I AM CONCERNED

Dear Sir / Madam

Sub : Replacement of phone / exchange to some other model / refund of money

I have been a Nokia fan and literally an ambassador for Nokia phones since over a decade now, however this time I have an issue that is forcing me away from continuing to remain one.

Further to my discussion with Vinayak at Nokia Careline, this is with reference to a Nokia Phone that I recently purchased, details as follows :

Model Number : 3120 Classic
Place of Purchase : Kamla Nagar, Delhi, India
Store Name from where purchased : Banwari Lal and Company, 159-D, Kamla Nagar, Delhi - 110007. Phone : 23841270 / [protected]
Bill Amount : Rs. 6, 450/-
Bill Number : 32 / 3187
Purchase Date : 28th September 2008
IMEI Number : [protected]

On using the phone for one day, I realise the following issues with the phone :

There is a constant problem with the earphone and loudspeaker as irrespective of whatever volume I keep the phone on, there is major difficulty in listening to the person on the other side - The voice echoes and there is zero clarity. There is a strange sort of a disturbance (the voice of people around you) that you hear. As a result of this, I have had to face a lot of embarrassment (while speaking to my boss and other senior people in the company by asking them to repeat things at least thrice before I can understand them)
The phone is inordinately slow in sending messages and otherwise also

The lower model of this phone - Nokia 3110 Classic was much better in terms of Speed and clarity in the earphone and the loudspeaker.

I demand a replacement / exchange for another model (if this problem is there with this model number) / refund of my money

Await a positive revert at the earliest

Warm Regards

Kunal Kapur
Assistant Vice President – Claims
Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited
Centrum Plaza, 5th Floor, Tower B, Sector 53,
Golf Course Road, Gurgaon, Haryana 122 002, India
______________________________________________________________

Phone +[protected] Ext : 5220
Direct Number   +[protected]
Fax +[protected]
Mobile +[protected]
Email kunal.[protected]@canarahsbclife.in

02.10.2008

To,

The Officer
Nokia Care Center

Sub: - Complaint regarding purchase of new mobile Model No.2600C-2 dated 16.06.2008

Sir / Madam,

Your kind attention is invited regarding complaint of new mobile Model No.2600C-2 dated 16.06.2008. (ESN/IMEI No.[protected])

We have purchased mobile Model No.2600C-2 dated 16.06.2008 from Paragon, 23 Inside Udiyapole, opp.hotel ambay Palace – Udaipur (Rajasthan), mobile no.[protected], authorized nokia dealer.

After few days, we came to know that the facility of Bluetooth was not working, we made complained for the same to the above authorized nokia shop, they refer to the Nokia Service center for the same.

We booked complaint on 26.07.2008 at Rama Telecom, 41-42, First Floor, Opp JMB, Oswal Complex, Sarang Marg, Surajpol, Udaipur (Rajasthan) –, Land Line No.[protected] Contact Person – Mr.Gurpreet) Nokia Service Center, they given Job sheet No. NIL dated 26.07.2008.

Again they given another Job sheet No.[protected]/080729/17 dated 29.07.2008 and its targeted delivery date was 13.08.2008 and informed that they will send this to Jaipur for repair because it was not reparable at there end.

Problem remain the same when we went on 14.08.2008, we asked if the mobile is not repairable then kindly provide us new mobile handset because the condition of our newly purchased mobile was so much worst, not repairable as per nokia service persons, the cover was changed & it was looking like very old mobile .On the same day they given another their Job Sheet No.2720 dated 14.08.2008

This is with continuation to my complaint dated 17.08.2008, the position remain the same, the thing is that 4 days back we had received call from your Udaipue Nokia center that collect your new mobile set, when we callected the same & check the Blutooth then its OK but at home when we check its camera then its not working, again we went to your Udaipur Nokia center & inform regarding camera problem, your technical persons had also checked & try to resolve the problem for 1 & 1/2 hrs but unable to rectify the error & inform that we have to send this hand set to our compnay for repair again.

I can't understand that what is going on with Nokia Mobile, we are suffering since last 4 & 1/2 months & its also creating a problem, tension & our wastage of time & follup with your nokia centers .

Your Udaipur Nokia persons has also told us that we have to write stong mail to the company for this defective Mobile sets & customer dissaticfaction.

Last time i am requesting you that, Kindly arrange to take necessary action to replace the defective mobile with new handset, other wise i will complaint to consumer court for the same.

Waiting for your immediate action.

Thanks


S.C.Chaturvedi
24, Gokul Nager,
Bohra Ganesh Ji – Udaipur (Rajasthan)
Mobile No.[protected], [protected] &[protected]

Enclosed: - Copies of Service Job Sheets for your N/A.

IN DEC 2007 I HAD TAKEN A NEW NOKIA E50 MOBILE.ITS A BUSINESS MOBILE AND FOR OPERATING DIFF APPNS I HAD TAKEN IT BUT .SIS APPNS ARE NOT INSTALLING IT AND ALSO BATTERY HEATING, NAVIGATR KEY IS NMOT OPERATING
I[censored] CAN CALL ME PLAESE CALL ME SO THAT I CAN TELL U BETTERLY

On 23rd May 2008, my Nokia handset N95 encountered a blank display problem. I immediately went to Nokia Care Center at Mumbai. As communicated by it, the cell was liquid damaged, hence it can’t be repaired under Warranty. It will cost Rs 3500 for the hardware replacement and will take 3 working days. I agreed upon the information given and they mentioned only Rs 350 in the jobsheet for the hardware replacement.



Inspite of repeatedly calling them asking about its status, I didn’t get any satisfactory answer from them. After 6 days, I visited the center on 28th May 2008 and found that the centre is getting renovated and will be closed till 30thMay 2008. Upon requesting the officials present there, I asked the status of my jobsheet and got the response, “since the renovation is going on, it will take 5-6 working days more for the job, we do not have any space available to do work, as you can see and the hardware is also not available with us”.



I took the Nokia mobile back from them after being unsatisfied with the service provided. They also denied giving back the Job Sheet or anything in written to support their provided reasons.

Details of the 1st Center are:

1) Location and complete address of the Nokia Service Centre: Telephone Electronics Corp, 391 JSS Road, Chira Bazar, Marine Lines, Mumbai Ph:[protected].

2) Job Sheet No:[protected]/080523/16



Then, I came to N. Delhi on 3rd June, 2008 and went to another Nokia Care Centre. There, I was told that cell was liquid damaged and they are unable to repair it. It will not come under Warranty also as it is liquid damaged. They charged Rs 112 to create Jobsheet for giving in writing about the status.

Details of the 2nd Center are:

1) Location and complete address of the Nokia Service Centre: N.R.I Communication, O-9, Lajpat Nagar-II, N. Delhi Ph:[protected], 46528790

2) Job Sheet No:[protected]/080603/83

3) Invoice no. for the receipt of Rs 112: 3976



Finally, with all the shattered hopes, the same day I visited 3rd Nokia Care Centre, just for the verification that is my Rs 31, 500 mobile phone is dead within an year of purchase.

Surprisingly, the Centre looked into my concern and took the cell under Warranty with the issue of blank display only. They were unaware of my previous visits to the 2 Nokia Care Centres. Moreover, they didn’t even utter a single word about the liquid damage to the cell.

Finally, on 10th June, 2008, I got my cell back repaired under Warranty, now working perfectly fine. Although, the Center took 7 days for its resolution but it has definitely given life to my dead Nokia N95 handset and to me a reason to smile.

Kudos to the Centre and the Engineers who worked for it. I am highly satisfied with the service carried out by this Centre.

Details of the 3rd Centre are:

1) Location and complete address of the Nokia Service Centre: Nokia-HCL Care Centre, S-10, Green Park Extn. (Near Uppahar Cinema) N. Delhi Ph: [protected], [protected]

2) Job Sheet No: [protected]

I have given my handset for servicing as keypads of my Handset, NOKIA 6500, where not working.
Expected delivery date was 18th september, 2008.Now whenever you call nokia care they will tell you that handset is in Calcutta & is in process.I mean i dnt understand more than 1 month & still not repaired.
I just fail to undersatnd who should be held responsible for this.I am without a phone for more than one month.This is ridiculous.Atleast Nokia should provide me with temporary handset till the time they repair my handset.

This kind of service is not acceptable.

My mobile is NOKIA model no:7610. I forgot the password for wallet which was given by me only. Now request you to tell me how to open that wallet. Lot of information is there which will be useful for me.

Hi,

I have just bought a new nokia E61i handset 2 months back form the time of purchase i was facing issues that i could not hear incoming calls properly then suddenly my OK button stopped working.I Submitted my handset to Green park Nokia care and i was told it will be fine in 2 days time, After numerous followups i got my handset back after a month and guess what my main panel was broken i showed it to the manager who gave me in written that he will change my panel late sometime, When i came back my home i saw that my hearing problem was still there, This shows that my nokia parts were changed with some faulty ones.I need a replacement on my handset as i do not trust Nokia now.

Diwakar Sharma
[protected]

I had purchased NOKIA 3230 handset, 2 years back.

Software of this handset is very slow and has lots of bugs. It hangs every now and then. In worst scenarios it hangs during ongoing call conversation as well.

I've got serviced this handset twice from NOKIA cervice center, still its not working fine.

So, Company has failed to provide bug free basic functionality with the handset and on top of that it has got very high price tag.

Ms. Junasha Barman

M/s. NOKIA CARE.

Dear Sir,

Re: CHANGE OF FAULTY CHARGER NOKIA N81

Please refer to your e-mail dated 17.5.08, 19.05.08 and 22.05.08 regarding change of my NOKIA N81 Charger. In your last e-mail of22.5.08 which was received at 12.14 P.M. I was assured that your one of the Executive will contact me within 48 hours from receipt of your e-mail to update me on the service status. I think that you have almost repeated formal creamy language of your earlier! e-mails which is ready proforma for every customer and you are not sincere to solve my problem. It's matter of great regret that change of charger is a very simple non technical matter, even you people are not in a position to solve it after a weeks' time. I want to know how much more time it will take to change my charger. In your every e-mail you are writing to assure your best attention to solve my problem but no attention is being paid to solve the same. As you are aware that I am facing problems to charge my set as well as in writing you again and again. Lastly I regret to write that if immediate action is not taken to change my Charger I will have no other alternate to contact Higher Authorities of Nokia Care..

Thanking you

Yours sincerely

SHEKHAR GUPTA 7/29, TILAKNAGAR KANPUR-208 002

----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Thursday, May 22, 2008 12:14 PM
Subject: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81 charger. We understand that you are aggrieved and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.



Our Customer Care Division is constantly coordinating with the Nokia Care Centre to expedite the service and to provide an effective resolution to your phone charger concern. Further, one of our executive will contact you within 48 hours to update you on the service status of the phone charger. Please be assured of our best attention in resolving the concern in your phone charger.



We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care

-------Original Message--------
From: "ext key corp"
To:
CC:
Sent: Wednesday, May 21, 2008 1:31:39 PM
Subject: Re: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dated:21.05.2008

Mr. Biplav Sarangi, .

Re: CHANGE OF FAULTY CHARGER NOKIA N81

At the outset I thank you very much for your e-mail dated 19.05.2008 received at 5.52 P.M. and appreciate your prompt action regarding change of my NOKIA N81 Charger. You assured me that your Service Team will contact me within next 24 hours from receipt of your e-mail. I regret again to write you that more than 36 hours has passed but so far nobody has turned to me or contacted over phone in this connection. As you are aware that this is not a technical job but simply a change of charger. You will also appreciate that your Service Team is very careless to provide proper services to the customer like me who is regularly in touch with NOKIA CARE. I am facing problems to charge my set as well as in writing you again and again.

Still I hope that you will avo ide any unwarranted situation and solve my problem without any delay.

Thanking you

Yours sincerely

SHEKHAR GUPTA 7/29, TILAKNAGAR KANPUR-208 002





----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Monday, May 19, 2008 5:52 PM
Subject: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81 charger. We regret that you have been put through this inconvenience due to the service provision of your mobile phone charger.



We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 24 hours (except Saturday and Sunday) from receipt of this e-mail.



We seek your patience and further solicit your cooperation.



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,

Biplav Sarangi
Nokia Care

-------Original Message--------
From: "ext key corp"
To:
CC:
Sent: Monday, May 19, 2008 11:41:16 AM
Subject: Re: Nokia - Shekhar Gupta - N81 Service Provision


Dear sir,
As required by you i am sending herewith Job sheet number.
Attached file
with regards,
SHEKHAR GUPTA
----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Saturday, May 17, 2008 9:09 PM
Subject: Nokia - Shekhar Gupta - N81 Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81. We regret the inconvenience caused. In order for us to assist you in the best possible way, we request you to revert with below mentioned details:


Complete Job Sheet number

Alternate contact number


We assure you our complete support.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sarin Lohi
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Saturday, May 17, 2008 11:03:05 AM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-31CWFX]


[Salutations:Mr.]
[FirstName:Shekhar]
[LastName:Gupta]
[DOB:06.07.1957]
[Gender:M]
[Email:[protected]@ricmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N81]
[Imei:]
[State:Kanpur/ Uttar Pradesh]
[Postal:208 001]
[Feedback:Dated: 16.05.2008

M/s. NOKIA LTD.

Dear Sirs,
Re: CHANGE OF F AUL TY CHARGER


I have purchased one NOKIA Mobile set bearing product description[protected] N81-3 IMEI [protected] and Cell No. [protected] from Mis. Essar Telecom Retail Ltd., Mahalaxmi Tower 8/226-A, Plot No. 17, Block "A", Arya Nagar, Kanpur on 29.02.2008 vide their Invoice No. UP/01380/00001l4092 for Rs.16, 889/-. In this connection I would like to inform you that the Charger supplied with the above Set is not working properly, hence I feel it very difficult to charge my Mobile Set. However, I approached to Mis. Essar Telecom Retail Ltd. (supplier of the set) to change the Charger. In turn, they issued Service Job Sheet No. 94603 dated 16.5.2008 and referred to me for change of Charger to Mis. Nokia Care Centre, APEX TEL Branch of Apex Distributors, UG/A-12, Som Dart Plaza, Mall Road, Kanpur and informed to get my charger changed within 3-4 days. I contacted Mis. Nokia Care Centre at Kanpur and handed over a copy of above Job sheet and asked for change of charger. They could not response my request properly and ask me to come after 25 days. You will appreciate that during this long period how I will recharge my Mobile set..
You are, therefore, requested to please issue appropriate instruction to Mis. NOKIA Care Centre, Kanpur to change my Charger at the earliest so that I can charge my Cell properly without any problem. Please also forward a copy of your instruction to NOKIA Care Centre for my information and satisfaction.
Hope you will take immediate action to solve my problem.
Thanking you
Yours sincerely


SHEKHAR GUPTA
C/O. G. D. MAHESHWARI
KEY CORP LIMITED
16/16-A, CIVIL LINES
KANPUR Ã?Æ’?Ã?‚Ã...⇄ 208 001]