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M
manjulakshmi
Sep 16, 2008
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WE ARE RESIDENTS IN DUBAI. ON 7TH JULY I RECIEVED A MESSAGE IN MY MOBILE ABOUT THIS ONLINE NOKIA PROMOTIONS IN UK. BELIEVING TO BE TRUE, I REPLIED THE MESSAGE AND WE BECAME A VICTIM OF SENDING 5500GBP. THE PERSON NAME WAS ANTHONY FLOYD.[protected] &[protected] WE ARE COMPLETELY CHEATED BY HIM. AND WHEN WE TRIED TO CALL HIM THRO PHONE ON 28TH AUGUST. THE NUMBER WAS NOT WORKING. AND THE PREVIOUS DAY WAS OUR 1ST ANNIVERSARY. TO SEND THE MONEY I SOLD MY JEWELS AND MY HUSBAND BORROWED MONEY FROM OTHERS AND WE SENT.IT WAS NOT TO ENJOY OUR LIVES WITH THAT BUT TO DO HELP THE NEEDS OF PEOPLE AND THE POOR IN MY COUNTRY. NOW IAM CHEATED BY THAT PERSON BY NAME ANTONY FLOYD.I DONT KNEW HIS FACE. BUT GOD KNOWS WHO HE IS AND WILL PUT AN END TO THIS ONEDAY.NOW I NEED A WAY TO GET MY MONEY BACK. PLEASE TELL ME A SOLUTION.
Aug 14, 2020
Complaint marked as Resolved 
Dragi moj antonijo, fala bogu sto su tebe zajebali.Da ne bi tebe, jebase mene.Fala.
I also received an email of such:

Refer below:

1st Email with two attachments:


VERIFICATION CONFIRMATION REQUIREMENT MAIL:



GOOD DAY OUR ESTEEMED BENEFICIARY, PLEASE YOU ARE REQUIRED TO DOWNLOAD THE ATTACHED FILES, READ CAREFULLY AND FILL ALL THE REQUIRED INFORMATION CAREFULLY AS ALL RELEVANT INFORMATIONS WILL BE USED TO PROCESS YOUR WINNINGS.



CONGRATULATIONS ONCE AGAIN!





Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]

Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================

2nd Email in response to my email:



NOKIA UK PROMOTIONS
1-3 Queen Anne's Gate London SW1H 9AA
United Kingdom.


CONFIRMATION FOR DELIVERY

Concern:
Mr. Luke Beto
Email: [protected]@bsp.com.pg
Date: 16th April, 2009


Please you should note that your information is already stored in our data base system for security reasons.

You are to make the payment of your parcel delivery to the name given to you below.



{you will be given a call on arrival on the airport in PAPUA NEW GUINEA to get your exact location } Parcel will be delivered only to identified person(s) only.

Note that the payment you are required of is to facilitate the delivery of your won funds to your stated address in your country and also to cover for premium stamp duties, administrative charges and courier delivery charges.

You have been instructed by the ad-hoc committee to make the payment of £460.00 Pounds (FOUR HUNDRED AND SIXTY GBP) via MONEY GRAM in any WESPAC BANK agent office located near you. To effect your payment to the Account officer in charge of the delivery of your parcel with the information below, so as to enable them initiate the delivery of your prize winnings to your stated address.

Account Officer's : Mrs .PATRICIA EVANS
Amount: 460 Pounds
Address: 4 Alderwalk drive, UK, London

You are required to copy out the information and proceed to make the payment via via MONEY GRAM in any WESPAC BANK

Alternatively, a copy of the receipt of payment made via WESTERN via MONEY GRAM in any WESPAC BANK can be sent via e-mail to us for confirmation and verification so that we can start neccessary procedures so that the delivery process of your parcel can be initiated immediately to the address where you want your winning parcel delivered to.

You can also choose to receive won prize where ever you are, all you have to do is locate any WESPAC BANK outlet close to your city and make the required payment. After which you will have to include your new address along side the receipt of payment.

Note: You are to keep all informations discreet until your won prize gets to you because we would not be held responsible for any Irregularities caused by you if your winning information is disclosed to any one. [Security reasons for your own good]

The delivery of your parcel to your stated address will be initiated as soon as the required modality is fulfilled.




Congratulations once again..

Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]
Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================

3rd Email in response to my queries:


NOKIA UK PROMOTIONS
1-3 Queen Anne's Gate London SW1H 9AA
United Kingdom.


Hello,

We received your email with content well noted and understood. You are to note that the payment for your parcel delivery is expected as that is the only reason why it has not been delivered to you.

As soon as payment is made and confirmed the delivery

will commence to your doorstep. If you do not receive your won prize at the stipulated time, The DHL Courier here in UK will be responsible and make a refund of your delivery fee as well as they will also pay for both your won prize and the inconvinences it cost you.
This is the Nokia Board as your satisfaction is our concern as we will not allow any of our customer to encounter any difficulties in receiving their won prize as soon as they follow instructions. We hope to receive payment from you soonest to enable delivery.



Congratulations once again..

Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]
Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================
I received a text message on my mobile phone informng me that my mobile number had been chosen as the winner in a Nokia 2009 promotions and that I had to send an e-mail in order to receive instructions on how to claim my prize. Could you confirm this information please.
Thanking you in advance.
I reside in Trinidad. The e-mail came on 26th September, 2009. It was received from +234 [protected].

Anxiously awaiting your response.
i have received message from number [protected] won 500000 pound from nokia promo for claims
dear sir,
kindly confirm, a winning promo in the name of Dr.Richard A. Simonson chief finacial officer, nokia inc.2 queen annes gate london sw1h 9aa United kingdom, thrue message that i won 210.000 pounds,
please send yuor reply on my email add.

I thank yuo so much on yuor valuable time.
dear sir,
i am Ratu Savenaca Vunisa of the fiji islands.i have received a message via my mobile no.9382128 that i have won 415, 000.00 on the 29th, April, 2011 from mobile no.+[protected] with the person by the name Dr TERRY Adams as a aacounts officer of the winners of the mobile sweepstakers.I would like to know if this is true and confirm the details of this person in your company.
waitin for your reply.
ratu..
Dear Sir/Mam, i have received this msg as given blow so plz guide me by my email id. is that [censored] or true. my email id is [protected]@gmail.com.


NOKIA E-MAIL DRAW 2011
NOKIA EMAIL PROMOTION,
152Z MANCHESTER UNITED,
LICE PQ64YK, LONDON
UNITED KINGDOM, ENGLAND.
TELL NO: [protected], [protected]

PARCEL DELIVERY INFORMATION,
DEAR WINNER : Tejveer Singh
We the Nokia company UK wishes to congratulate you once again on this note, for being one of the winners selected in the 2011 Lottery Promotions. The NOKIA Company United Kingdom felicitates with you and your family, this promotion was set-up to promote the active use of the NOKIA product all over the Globe. and we are pleased to inform you that your Award Winning Seven hundred and fifty thousand Great British Pounds (750, 000.00GBP) have been approved and issued with your name in regards to your related winning, and the winning will be delivered to you by our delegated officer Diplomat John Steve, he we be leaving United kingdom to your designated home address there in your country on Sunday 3rd July 2011 and arrive in your country Monday 4th July 2011 for the purpose of remitting your winning prize to you in your country.
We require you to get back to us with a valid means of identification of either a national identity card Passport or company identity that is acceptable in your country. This will enable our delivery officer recognize you in person on arrival to your country,
Be informed that on arrival of our delivery officer to your country, he will give a call to you at the international airport at his arrival point.
However, kindly be inform that you are to make payment fee of your Parcel at the arrive of the official diploma for Stamp Duty/Notarization Task remittance to the Air Port Authority over there in your country before it can be delivered to your home of residence .
Kindly Contact the official diplomat John Steve Via,
Email id: [protected]@consultant.com

NOTE: You are requested to cooperate with our delegated officer to enable you have a smooth and safe delivery of your winning package.

Dr Frank Nelson and the Nokia Board of Directors Congratulate you Once Again.
.
I'm reciving this 2 email after masseg at my mobail tel me is that tru and what i have do?and plz replay me at my email ([protected]@yahoo.com )

Message flagged Wednesday, August 10, 2011 10:43 AMMessage bod

Nokia Corporation Office,
Products Promotion Division,
2-6 Boundary Row,
SE1 8HP, London,
United Kingdom.
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@nokiaconnect.co.uk
E-mail: [protected]@nokia-corperationoffice.co.cc



Congratulations Alsalamo Alikom.

On Behalf of the Screening Committee o[censored]nited Kingdom NOKIA PROMOTIONS, I wish to formally inform you that you have successfully passed the Mobile Screening and Verification Matching Test conducted for all our winners in your winning in accordance with the United Kingdom NOKIA PROMOTIONS Terms and Conditions. Hence you are therefore cleared for payment by the verifications and fund release department at the United Kingdom NOKIA PROMOTIONS Headquarters and your winnings has been duly signed and approved for release to you by the legal attorney to the United Kingdom NOKIA PROMOTIONS.

As you already know, all winners for the online version of the United Kingdom NOKIA PROMOTIONS were selected through a computer ballot system drawn from an exclusive list of 21, 000 mobile phone of individual and corporate bodies listed online as part of our international promotion to promote international co-operation between the United Kingdom and other countries worldwide and I must say that you should count yourself extremely lucky to have emerged as one of our winners and we do sincerely hope you will put part of your winnings into good use for community, educational and business development and also to render selfless services to the less privileged in your community.

Here is your Winning Reference # :NK672 and Payment Verification Code: CN[protected].


The process for claiming your winnings has been made very simple so that by the end of one week at most, you are assured of having received your cash prize and all the legal documents backing your winnings. In the light of the above mentioned, you are to contact the the Courier Office that will be handling the Delivery of your winning cheque to you with the contact informations below:.


CONTACT OF THE DELIVERY COMPANY

Courier Name: BRITISH AIRWAYS WORLD CARGO COURIER.
Contact Person: Mr.Harold Lahman
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@airwayspost.com

Note: You are to provide your Winning Reference# and Payment Verification Code along with your recent home or office address you wish the package to be send to, please send informations to the courier agent as listed below;

1) Winner's Full Names:
2) Present Full Address:
3) Telephone Number:
4) Mobile Number
5) Amount Won:
6) Winning Reference Number: NK672
7) Payment Verification No.: CN[protected]

Note that there exists a periodic condition on all claims process; therefore you have limited time to claim your winnings. Failure to claim your winnings within the stipulated time frame will lead to the forfeiture of your winnings after which your winnings remitted back to the United Kingdom National Headquarters and will then be added to next winning draws. Also kindly be aware that the UK NOKIA PROMO winning prizes are regulated by the Financial Services Authority and as a result, you are advice to follow the Claims Terms and Conditions of the BRITISH AIRWAYS WORLD CARGO COURIERD to ensure the dispatching of your cheque to you within the stipulated time.

Further to this, due to some recent miss-up of some winning numbers, as a Prize winner and according to the United Kingdom National NOKIA PROMOTIONS Terms and Conditions, you are only privy to your winnings informations and your winnings transfer information in order to avoid any form of double claiming and misappropriation of your winnings, hence the release of your winning informations to a third party(friends and family members inclusive) is absolutely ruled out as this will lead give room to double claiming by a third party which is against the United Kingdom National NOKIA PROMOTIONS Terms and Conditions. You are therefore advised to keep your winning information personal from any third parties (friends and family members inclusive) until your winnings have been send to you.

Lastly, I will require a concise update on your proceedings with the Courier Agency that will be handling the dispatching of your winnings. If you need any assistance whatsoever from this office, please do not hesitate to inform me.


Best Regards, Dr. James Grant
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@nokia-corperationoffice.co.cc
NOKIA CORPORATION UK
NOKIA Connecting People. Oportunity to start a new life. Create employment for thousands o[censored]nemployed. NOKIA MOBILE PROMOTION
Copyright © 2011 NOKIA UK GLOBAL LOTTERY. This communication the property of Nokia Mobile Corporation and is intended for the use of the recipient to which it is addressed regarding his won promotional prize, and may contain confidential, personal, and or privileged information. Please contact us immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it. Any communication received in error, or subsequent reply, should be deleted or destroyed.

1 recipientsCC: recipientsYou MoreHide Details FROM:BRITISH AIRWAYS COURIER TO:[protected]@yahoo.com Message flagged Wednesday, August 10, 2011 11:03 PMMessage body
PO Box 99 Heathrow
Airport Hounslow
TW6 2JS United Kingdom
Trade Registry Number: 1933173
Tell: +[protected]
Fax: +[protected]



Dear Valuable Customer: Stariqe mohamed abd alrahman mohamed,


Greetings to you, from Inter-cargo Courier Service Ltd.


We are proud to inform you that your certified winning parcel containning Cheque of £750, 000.00 GBP with Nokia E71 Phone, and a prize winning certificate has been registered with this company, which is to be delivered to your residence, as instructed by affiliated.(Nokia Uk Promo).


Inter-Cargo Courier Service has gone through a transformation from a mere quoting method to becoming an essential tool for shippers, entities who perform projections and inspections, and the general public We make it simple. By standardizing the Intercargo Courier Service of rates, hence Inter-Cargo Courier Service has put the world in your fingertips. We are not a broker, we are licensed by the Federal Maritime Commission as a non-vessel operating common carrier ( N.V.O.C.C.) to produce original shipping documents, and we are licensed by the Federal Aviation Administration under the TSA as an indirect air carrier (I.A.C.) to engage in air cargo worldwide, therefore we can leverage our technology with our experience to save your money and serve you on a global basis.


The Inter-Cargo Courier delivery Service, items are priced according to the tariff zone of the destination country, volumetric weight (1m?= 250kg) of the item, additional services selected and in accordance with the value of the parcel.



NOTE :Below are the mandatory charges that you are required to pay to enable us courier your certified parcel to you. You are allowed to choose one of our three specified shipment options for your location and send you option back to us. for us to provide you with payment information on our you are to make payment for the delivery of your parcel


PARCEL/RELEASE VERIFICATION FORM

Contact Name:___________________________
Residential Address:______________________
Moblie and Telephone Ext.:________________
E-mail:_________________________________
Delivery Option Selected:___________________

DELIVERY OPTIONS OF YOUR CHOICE:

______________________________
First class delivery: in 24 hours
______________________________
(cost of delivery)
Courier Charges: 230pounds
Insurance: 300 pounds
Vat: 100 pounds
Total: 630 pounds. sterlings

______________________________
Premium class delivery: in 48 hours
______________________________
(cost of delivery)
Courier Charges:200 pounds
Insurance: 250 pounds
Vat:100 pounds
Total: 550 pounds sterlings

______________________________
Normal class delivery: in 72 hours
______________________________
(cost of delivery)
Courier Charges: 180 pound s
Insurance: 220 pounds
Vat: 100 pounds
Total: 500 pound sterlings



NOTE:PAYMENT BEFORE DELIVERY.


Yours Sincerely,
Mr.Harold Lahman
Tell: +[protected]
Fax: +[protected]
Dispatch Officer{ Inter-Cargo Courier Service Ltd }



... ... ... ...
This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender.
... ... ... ...
Copyright 2011. Inter-Cargo Inc, United Kingdom.

thanks&regard
hello there, i received a text on my mobile as being one of the winners of the UK NOKIA PROMO from a person named Mr.STEVEN GRANT with a deed of guarantee from Barclay chambers.Can i get a confirmation if its true or not.
thanks
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    Khushroo J B
    from Pune, Maharashtra
    Sep 16, 2008
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    To the Management,

    I am very sorry to say that nokia service is so bad. Having a big name is like having poor service.
    I have Nokia 8800d Siroco and now its has stopped working. When I took to nokia care they said they cannot take this phone as it is made in germany. And cannot provide service of the same. Buying a product which cost u for 40, 000/- is like a nothing to the nokia service. It is a request to the management to help me out and care for what I have spent.

    For your notice, I have purchased this mobile from abroad one year back.

    Your early reply will be highly appreciated.

    Thanks n Regards
    Khushroo
    [protected]
    [protected]@seasky.co.in
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      Durai .N
      from Dahod, Gujarat
      Sep 16, 2008
      Resolved
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      I purchased Nokia 5700 black on 01 july 2007. The name of the place i purchased was univercell vellore 632001. the invoice of the product i purchased which has given is p.vlr/1275. The price of the product i purchased was Rs.13000.

      I got problem with my hand set on 20/07/08. 11:am. Which I gave my phone to the company univercell for the service on the same date. the complaint told by the company person was display problem .

      After 3 weeks i got call from the company that the
      product will be repaired with the cost of Rs.1000 and above
      i said ok i will pay .

      after that there was no call from the company
      so on 15:09:08 I directly went to the univercell company for the information. But they answered that the product you have given was not to be repaired the phone was a failure it was not able to be repaired .

      I buyed this nokia product for the brand name of the company but the thing happened was not able to satisfied. I was totally unsatisfied with the service provided to me.please take immediate action against this. so give my phone which is repaired or provide me a new hand set.

      the job card job of the univercell company is:26630

      the IMEI no of my nokia 5700 phone is: [protected].
      please take action against this.
      Aug 14, 2020
      Complaint marked as Resolved 

      Nokia 5700 — Problem with Ear Phones

      Dear Nokia Customer Care,

      I had bought NOKIA 5700 handset about a couple of months back . Within the very first week of my purchase, my earphones stopped working. I went to the NOKIA CARE in Marathalli, Bangalore(KARNATAKA) and asked for replacement. The Expected time of replacement was mentioned as "one week" but it took nearly 3-4 weeks for it to get replaced. And again within a week the new earphones stopped functioning.

      NOKIA 5700 is Express Music model for which my earphones dont work!. Even the NOKIA CARE guys do not respond properly . Request some1 to direct me in the right direction.

      Thanks!
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        H
        HARSHAD DOSHI
        from Chennai, Tamil Nadu
        Sep 16, 2008
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        The Cell phone model No.E51 IMEI: [protected] was sent to me from Dubai. The IC speaker is not working and replacement of the same is required. I have contacted the local Nokia service showroom for the replacement of the same. They said the same is not available and it will take more than 15 days time and that the same cannot be assured.

        In a worldwide organisation like NOKIA to keep the replacement of spare parts such as the IC speaker with local showroom cannot be difficult. Therefore I request you to send the replacement at the earliest to the address given below:

        Doshi Towers, 9th Floor, 156, P.H. Road, Kilpauk, Chennai 600 010. TamilNadu, India

        In case any charges to be paid I shall bear it. Please todo the needful and oblige.

        Thanking you,

        With regards,

        HARSHAD DOSHI

        Nokia/E51 — Replacement

        Ref: A. Job sheet No.[protected]/080421/30 dated 21/April/2008 of Microworld MSD, LF-2 Mansarover Complex, Bhopal
        B. Purchased from THE MOBILE STORE vide invoice No. MP/01372/00001/4557 dated 06/04/2008 at Essar Telecom Retail Ltd., B-16/ Indrapuri BHEL Bhopal.
        With reference to the above I wish to again bring it to your kind knowledge that I had purchased the said mobile set on 06/04/2008 from above referred Mobile Store outlet.
        From the day I started using it, it started malfunctioning of switching off automatically.
        On contacting Mobile Store they gave a flat answer that this is customer’s problem & he has to contact manufacturer’s authorized service center as they are helpless.
        So I went to said NOKIA care center. They took the set for a day & returned saying that they’d rectified the bug.
        I started using it only to find that problem was still as it is.
        Again I went to NOKIA & this time they said that they will examine the set and send it for replacement to the company, which will take some time.
        I had no other choice & being exploited fellow customer, I abided by them and gave set to them.
        Since then it’s almost a month & I’m still without my set.
        I wander that a company like NOKIA, which I think has largest mobile market: can make customer suffer this much.
        After paying so much amount over a new mobile I still have to wait to discover it in my hands; working fine. It would have been better if I had put that money in bank as mobile prices are declining day by day & I’m not getting worth of my expenditure.
        Anyways please look into the matter and get my set replaced or arrange to refund my paid amount.
        Regards
        Vivek Kr. Soni

        Its almost two months and still I haven't recieved my set
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          Nikhil C Dodecha
          from Delhi, Delhi
          Sep 16, 2008
          Resolved
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          Hi,

          I have lost my mobile on 15th Sep 08 during commuting from L&T to Thakur Complex,

          Name : Nikhil C Dodecha
          Address : A-304, Kanakia Park 2, Thakur Complex, Kandivali (East)
          Mumbai - 400101

          Phone Model : Nokia N 72, Make - 5D Plum

          Last used No. :[protected]

          Email - nikhil.[protected]@gmail.com

          Missed Date : 15th Sep 2008

          IMEI No. :[protected]

          If any one has any info pls reply me on nikhil.[protected]@gmail.com
          Aug 14, 2020
          Complaint marked as Resolved 
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            G.Venkateswarlu
            from Bemetara, Chhattisgarh
            Sep 16, 2008
            Resolved
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            Resolved

            Sir,
            In the past, when NOKIA announced to replace some of the BL-5c series batteries, I registered the same through internet. My battery was shown under defective category. On register, it was shown that the battery will be replaced to my address soon. My battery no. is[protected]N[protected]. I have been waiting for the battery replacement for the last 2 years but there is no result from Nokia office. At least now, may please be replaced as early as possible.

            Thanking you,


            G.Venkateswarlu
            Type IV/DS/24
            Bacheli - 494553
            Dantewada Dt.
            Chhattisgarh state.
            Aug 14, 2020
            Complaint marked as Resolved 
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              p c sharma
              from Allahabad, Uttar Pradesh
              Sep 15, 2008
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              We have puchased it from a reliance web store ltd Daryaganj New delhi vide invoice no. [protected] dated 3.9.2008. Since starting the use of this mobile set, the following problems are bieng faced :-
              1) The set is found switched off in the morning while at night it is left o.k.
              2) The battery is not fully charged even after 3-4 hours on continues charging.
              3) The battery backup is not up to mark.
              NOKIA 2505 BATTERY BACKUP NAHI DETA HAI NOKIA SERVICE CENTRE ME COMPLAIN KYA TO BOLA KI 30 DAY ME SET DUGA KYA KARE
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                R
                ravi chopra
                from Ahmedabad, Gujarat
                Sep 15, 2008
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                i have nokia 6300 bought 11 months 15 days earlier. i suffered many time a problem that phone automatically swith off and become on while on a running call. even many times while incoming call or outgoing call the voice of the second person is hearable.

                so need a call from ur centre related. thanks

                ravi
                [protected]
                hai,

                first check ur mobile software version..by *#0000#

                if may be v.06.01..some thing like that...

                this version have some bug.

                so u have to update the mobile software to latest version...

                http://www.nokia.co.in/get-support-and-software/download-software/device-softwar...

                go this site and update the mobile by download the software updater and

                update the mobile using Your PC...


                Thanks

                Nandakumar.R
                I purchased one nokia mobile, Model. no.6300 IMEI no.[protected] from SUPER TELECOM, SUPER LANE, BANK ROAD, RAMPURHAT, BIRBHUM Cash Memo no 471dated, 28.04.09 with other accessories on consideration of rupees 6750/-.
                The said mobile set is not working as the LCD display is not visible, for which I sent the set to the said retailer on 04.04.09 & who sent the set to Suri Nokia service center, who returned the set giving a remark “ Liquid Damage” and sent back the set as it is. Now what should I do with this set? This is an inherent defect of the set. They advised me to repair the set from out side which may cost for about Rs/- 1000/-. I want to know as it is within the guarantee period why should I have to repair the set from outside and what is the use of so many features if the LCD is not visible? Pl. give the good advice so that I need not go further to take any further legal step.
                With thanks,
                Yours truly,
                Dr, B.C.Das.
                music player hanging problam only
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                  S
                  salunkhe jayant tukaram
                  from Solapur, Maharashtra
                  Sep 15, 2008
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                  I have purchased Nokia - 3110C Handset on[protected].With Product code 0550573, Technology type : GSM. It has a production default which we came to know on the next day of purchasing.The voice quality of set is very abnormal.One cannot listen what front person is talking or no song run is Identified.It is only a that set delivers.
                  This was purchased fromDealer o Nokia, Gandhi Mobile World, Pandharpur, Dist Solapur, Maharashtra.Than We were sent to Nokia Customer care Pandharpur.We have submitted piece at care centre.

                  There, now after 2 weeks, we are being given the same set with no repair or replacement with the argument that nothing is wrong with this Piece.When they were convinced to the problem set realy has, now we are asked more days to wait for.

                  If your attitude is of no satisfactory service & i[censored] intend to handover the same faulty product, We can easily get our money back with compensation for mental unpeace & 3 times travel across you through Judiciary help.

                  I wil strongly recommend to improve the service quality at your Pandharpur care centre.Or othervise rename it as " Customer Scrambling Centre" please.

                  Please kindly letus know from your end to decide the way of communicating with you for us.
                  Waiting for reply
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                    H
                    harry
                    Sep 15, 2008
                    Resolved
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                    Resolved

                    I have got a sms that I have won 5000 pounds which is not right !!!Guys you need to trust do not beleive these sms or mails.They ask to open a acc which is crap as we need to invest money.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    IS THIS EMAIL( received from uk.[protected]@ymail.com ) FRAUD ? AN EARLY REPLY FROM YOUR END WILL BE HIGHLY APPRECIATED.
                    [protected][protected][protected][protected][protected]------
                    ----- Forwarded Message ----
                    From: NOKIA Connecting People ! <uk.[protected]@ymail.com>
                    To: [protected]@yahoo.co.in; [protected]@rediffmail.com
                    Sent: Monday, 19 January, 2009 10:05:09 AM
                    Subject: Comfirm Your Email ID! Your Mobile Number Has...


                    Attention: Himajyoti Roy Choudhury !

                    Congratulations ! I am pleased to announce to you that your Cell Number; [protected] Has Just Won You £690, 000.00. On The Ongoing Uk Nokia Promo. For claims, Fax:+[protected] or Email: uk.[protected]@london.com, uk.[protected]@ymail.com

                    Congratulations once again.

                    Note; You are adviced to respond to this as urgent as possible.
                    Yours faithfully,
                    McRANDYLE FAMEZ
                    Co-ordinator.
                    UK NOKIA PROMOTER
                    Tel: +[protected].
                    Fax: +[protected].

                    Copyright ©2009 Nokia. All rights reserved.
                    I received an email stating that my email address won $500.000.00. Can you tell me what this is all about?
                    hej ush kretve
                    I have received an sms, statiing -and I quote, " congratulations your mobile number has won 195, 000 pounds in the on going nokia uk promo, for claims call [protected].
                    Is this for real? Please advise !!

                    Hesham Ajbear
                    Tripoli, Libya
                    My mobile number is +[protected]
                    have i won is it true or not
                    I have received an sms stating congratulations your mobile number has won 415, 000.00 pound in nokia u.k promo. payment no.nk-1015for claim call[protected].
                    Is this for real? please advise me!!

                    vijay pardeshi
                    dubai, UAE
                    my mobil no is +[protected]
                    I have received an sms stating congratulations your mobile number has won 415, 000.00 pound in nokia u.k promo. payment no.nk-1015for claim call[protected].
                    Is this for real? please advise me!!

                    vijay pardeshi
                    dubai, UAE
                    my mobil no is [protected]
                    I received a message on my mobile number[protected] This is the State of Qatar
                    This is Emily
                    gbreel20 @ hotmail. com
                    my mobile number won[protected] pounds payment
                    my mobile number [protected]
                    i receive a message that i get 415, 000 pound. is thid real????? please thel me. I am from Bosnia and Herzegovina. My name is zijad...
                    I recive a message that i get 415 000 pound. I can't belive. Is it true?
                    Please tell me?
                    I'm from Bosnia and Herzegovina.. My name is Aida :)
                    i ja sam dobio poruku ladi je ovo laz
                    i ja sam dobio.da je to tako mi bi iz bosne mogli dat pozajmice umjesto mmf-a.damir
                    I have received an sms stating congratulations your mobile number has won 415, 000.00 pound in nokia u.k promo. payment no.nk-1015for claim call[protected].
                    Is this for real? please advise me!!
                    hai iam raJa iam this is very exlant my number is to days befor your sonding form sms wat is tha progarm tlelme wat is this smsplese telme sir [protected]
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                      S
                      shyamal Madhukar Dhole
                      from Mumbai, Maharashtra
                      Sep 15, 2008
                      Resolved
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                      Resolved

                      Block lost mobile phone

                      hellow,
                      I lost my nokia 3110 phone.
                      IMEI No.- [protected]
                      Please block it or whats the process to block it to avoid its wrong use.
                      thanks....
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                      A
                      Ashit Kumar Das
                      from Gurgaon, Haryana
                      Sep 14, 2008
                      Resolved
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                      Resolved

                      Sent: Monday, September 01, 2008 12:23:51 PM
                      Subject: Re: Nokia - Ashit Kumar Das - N5610 Post Service Quality


                      Dear Team,



                      As per trailing mail, I had visited Nokia Care Center to deposit my Nokia 5610 set. Sorry to say that the response that I received there was really shocking. I was asked to deposit the set on Tuesday morning because they collect problematic sets the whole week and send it to concerned team every Tuesday 2:00 PM. Request you to confirm this because earlier too I had visited Nokia Centers where deposition and receipt of problematic sets was smooth.

                      Request you to intervene and provide a speedy resolution ASAP.



                      Nokia Service centre Address:-- Om Ujala Communication, F-5 Manish Link Road Plaza -l, Sector-5, Dwarka, New Delhi-110075, Ph [protected] (Contact person:- Mr. Kamal Agarwal)

                      Visited on - 28th Aug 2008.

                      Thanks & Regards
                      Ashit
                      [protected][protected][protected]----


                      [protected]Sent: Monday, August 25, 2008 11:55:33 AM
                      Subject: Re: Nokia - Ashit Kumar Das - N5610 Phone Service Provision



                      Dear Shamshad,

                      Thanks for a prompt reply. Below are the details that you had asked for:


                      1) Location and complete address of the Nokia Service Centre (where your handset is submitted) :--- Nokia Care Dwarka Sector 5. New delhi - 110075


                      2) IMEI /ESN(International Mobile Equipment Identifier)/Serial number of the mobile phone :--- [protected]

                      3) Latest Job slip/repair number :--- *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008

                      4) Place of purchase and date (complete address of the dealer) :--- Essar telecom retail Ltd. G-3 Aggarwal mall Plot -3. Sec -5. Ph:[protected].

                      5) Date when the phone was submitted :-- dated 26 may 2008

                      6) Your alternate contact number :- [protected]

                      7) Previous Job Sheet Details :--

                      8) Case reference number (if any) :--


                      *Apart from all this, I agree that it might take time to check for all the reported issues in a mobile. However, my concern is the quality of
                      the cell rather than the service provided by Nokia. As per my knowledge, if a phone is put on loudspeaker mode, the call will be better audible
                      than that in handset mode. However, in case of my cell, there is no difference between the audibility in loudspeaker mode and handset mode.
                      As per the guy(s) at service center, it's a manufacturing fault. When asked to give the same in written, he refused to do it. Kindly let me
                      know, how can I get this problem resolved?*


                      Thanks & Regards
                      Ashit
                      ==========================================
                      *From:* Ashit <mailto:ashit.[protected]@utiba.com>
                      >> *To:* ext-pramod.6.[protected]@nokia.com
                      >> <mailto:ext-pramod.6.[protected]@nokia.com>
                      >> *Cc:* [protected]@themobilestore.in
                      >> <mailto:[protected]@themobilestore.in>
                      >> *Sent:* Monday, June 16, 2008 6:36 PM
                      >> *Subject:* Low audibility on Nokia handset (even at loud speaker mode)
                      >>
                      >>
                      >> Dear Team,
                      >>
                      >> *Subject:* Problems faced after buying a Nokia handset.Model
                      >> No-5610d-1
                      >>
                      >> I bought a Nokia Handset model number- 5601d-1 and IMEI number-
                      >> [protected] on 21/04/2008 .
                      >> Since that very day I am facing the problem of low audibility. I
                      >> tried to get the same repaired at one of the authorized centers
                      >> for Nokia but to no success.
                      >> *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008.
                      >> The problem still persists. Even when the mode is changed to loud
                      >> speaker, incoming voice is faint.
                      >> I have checked other sets of the same series and make. There was
                      >> no audibility issue with them.
                      >> Request you to provide a resolution for the same ASAP.
                      >>
                      >> Looking forward for an early revert on the same,
                      >>
                      >> 1) Low audibility
                      >> 2) No option to stop the audio or video only pause and come out
                      >> from there
                      >> 3) Ringing volume also not satisfactory
                      >> 4) Not satisfactory behavior from The Mobile Store & Nokia Care
                      >> also. According to them, this is a manufacturing problem.
                      >> 5) Since my handset is in guarantee period, hence request you to
                      >> get the problem resolved either by repairing the handset or
                      >> replacement of the same.
                      >>
                      >> Thanks and Regards,
                      >>
                      >> Ashit Kumar Das.
                      >> +91 [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      Nokia N-5610 Xpress Time — Bad Piece

                      Dear Sir,

                      MY Nokia N-5610 mobile phone with IMEI no [protected] which is under warranty has been switching off on its own from the time I have purchased it in Sep 2008. Its LCD display and rollers had malfunctioned and has been changed twice. Again the phone switches off on start. I have given it to Borha Communications Nokia Care Ahmedabad and they have sent the instrument to Delhi again ( it had been sent to Delhi for repairs earlier also). My present Job Sheet no is[protected]/090720/37. Kindly replace this piece as I have got fed up of visiting Nokia care.
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                        J
                        Jimut Baran Patnaik
                        from Bhubaneshwar, Odisha
                        Sep 13, 2008
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                        Sir,
                        I am an owner of a Nokia N81 which i bought 1 month ago.The phone IMEI number is [protected].At that time the Navi Wheel of the phone was working perfectly.But now, the navi wheel mostly dosent work.Even if it works, it works extremely slowly and ineffectively.When i went to the Nokia Care in Ashok Nagar, in Bhubaneswar, Orissa, they were confused and told me that Nokia N81 was not equipped with a Navi Wheel.When I insisted and finally brought the book and showed them that Nokia N81 has that feature they said that they have no information about it and told me to call some number and ask.My question is, if the people in Nokia Care are so ignorant about Nokia products, then whats the point of employing them? They claim they work for your company and yet dont know the basic things about the company.So i would like to request you to therefore look into this matter and do something about the nokia care employees and at the same time, repair or replace my navi wheel so that i do not have any inconvenience in future.

                        J.B.Patnaik,
                        Plot Number-473,
                        Bhubaneswar- 751002,
                        Orissa.
                        Phone Number - [protected]
                        yes i completely agree with this complaint coz i hav tha same problem and they dont know anything about it. so i have no idea what 2 do.
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                          S
                          Sonu
                          Sep 13, 2008
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                          Hi,

                          Recently I Bought NOKIA 2505 . within 2 months the mobile was not able to switch on and off. the display keeps blinking and gives only white display.
                          I gave it to NOKIA Care, Marathalli, Bangalore, India within 3 months of purchasing . they sent it to Chennai .and after 20 days when I called them they said they could not Repair it and I can take it back. in even worse condition.
                          Is this fair ? I did not have such a bad expectation from sucha renowned company.
                          mic sencitevitty low
                          I am From Bangalore and Purchased My NOKIA 2505 CDMA from Indira Nagar Webworld. After some days LCD SCREEN broken. and when i checked at NOKIA care they asked me 2400/- which is quite high price...

                          Any idea if i get the LCD in cheaper price at bangalore. Or if any one has this mobile in not working condition whose Display is working then please help me so that i can get my display working.
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                            S
                            swati das
                            from Mumbai, Maharashtra
                            Sep 13, 2008
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                            We have purchaseed Nokia 2760 in the month of March. The handset has several problems. Sometimes it just gets hanged, and the keyboard doesnot work. And now there is no light in the mobile. We are unable to read on the screen as there is no light.

                            Pls. let us know the address of the dealer in Pune, where we cab either get it repaired or exchanged for a new set.

                            Swati Das

                            Nokia 2760 — Defective piece

                            27/01/2008


                            I had purchased Nokia 2760 (IMEI [protected]) from BIG BAZAAR, Surat on 26/01/2008 at Rs. 3460/- Next day I installed Sim and found that there was no ringtone working when I tried to check it by making a call from my friend's mobile. On checking the ringtone files I found the message "files corrupted". Now the phone is totally dead. So what am I expected to do with this rubbish instrument. The mobile I purchased with the thought that its a well branded material and well known brand name but now it just seems to be a total farce. So I would like you to replace it immediately or return the cash with the expenses I am incurring in trying to contact you and ................the officials at BIG BAZAAR who donot even have the courtesy to pick up the phone when contacted.............

                            So I want you to replace or pay up at the earliest or I would be forced to move to the consumer court.

                            Manjula Panicker

                            Nokia 2760 — Defective handset

                            I purchased a Nokia mobile from this address in Noida.

                            Handset: Nokia 2760
                            Dealer Address: SAI MOBILE JEWELLERY
                            G-7, Sector-18, Savitri Market Noida - 201301
                            IMEI No. [protected]

                            It was a defective piece, so I went to Nokia Care at Sector-2 Noida. I had to open a job sheet and Job Sheet No is: [protected]

                            I received SMS on Sep 23, 2008 that my handset has been repaired and was ready for pickup.

                            When i went to Nokia Care on 27th September for pickpu, I still found it defective. (Nokia care center address is A-78, Sector-2, Noida, UP.)

                            So I was told to file another request, which I did and the new job sheet number is [protected].

                            I received a sms that it has been repaired, and I went to collect it and found it in a bad shape. it was either replaced or man handled.

                            They acknowledged it and told me that they will replace it.

                            Issue is still unresolved.

                            -Ashwani
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                              S
                              Sini Vineeth
                              from Mulki, Karnataka
                              Sep 12, 2008
                              Resolved
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                              Resolved

                              my brother, who is working in dubai bought the mobile for me from Dubai-Royal World Mobilephones(L.L.C)dated 19-10-07.my phone is Nokia 5200, IMEI no.is [protected] and it is made in Hungary.on[protected], morning i found that the keypad is not working/working out of order.i was residing in trichur, kerala, india...so i bring my phone to ''Nokia Care centre-TRIHUR''-TC-X1X/122/8&9, FIRST FLOOR, ACHUS CENTRE, POOTHOLE, THRISSUR-680004, PH:[protected].they said that, it is the problem of keypad software, and the charge will Rs.500/-then i thought it is the right place, that i choose and it is nokia's authorised centre no?on[protected]. I received my mobile back.but, on[protected], the mobile shows the same fault.I am a state Govt.employee, so i didn't get time to go for a complaint.i took mobile on[protected], morning to that same nokia care centre. But, they told me tomorrow it will be ok.but, when i called them, they were busy to talk with me and said that it is hardware problem, then i asked, two weeks ago, keypad working is software problem and now it is hardware problem.?how can i beleive that?
                              so sir you please check it out .Nokia Care -trichur is behaving indecently and is it your company"s authorised station?now the phone is really a headache for me.in future i will not purchase a nokia mobile because of the'' trichur nokia care ''.
                              thanking you,
                              sinivineeth.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              key pad 5200
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                                B
                                bhanu pratap singh
                                from Kolkata, West Bengal
                                Sep 12, 2008
                                Resolved
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                                Resolved

                                I would like to tell you that i have lost my Nokia 3110 classic phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone if any subscribe will use my stolen phone than kindly send me his address through my mail
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                sir/ma

                                stolen handset report

                                I want to inform you that i have lost my Nokia 3110 classic phone on 10/1/2009 around 10 pm. i lodged a FIR at PS SUBJIMANDI, DELHI 7, at 11 PM, NCR NO. :75/2009. It's IMEI No. is [protected]. so i request to block (reject) my Nokia phone. if any subscribe will use my stolen phone than kindly send me his address on my mail id.

                                thanking you

                                Dr. Rishank Kishore

                                NOKIA 3110 hanset — Handset stollen

                                I have stollen my Handset, I want to bcok my handset nokia 3110

                                Regards
                                Vijay Bhombe

                                Nokia-3110 — Handset got stolen

                                Hi,
                                I have got stollen my handset and I want to block my handset 3110.

                                Please suggest

                                Regards
                                Vijay Bhombe
                                I would like to tell you that i have lost my Nokia 3110 classic phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone if any subscribe will use my stolen phone than kindly send me his address through my mail
                                would like to tell you that i have lost my Nokia 3110 classic phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone if any subscribe will use my stolen phone than kindly send me his address through my mail . i have loged an f i r at prem nagar police post (thana cant ) dehradun on 21.2.2009. for lost of this mobile set.


                                thanking you... & hoping for help...

                                Nokia 3110 C — Stolen

                                My mobile Nokia - 3110C, colored black has been stolen last fortnight.
                                It was containing some vital information, thus it becomes an urgent to block that mobile using IMEI number.
                                If anybody knows how to block the device, please know me immediately.
                                My device details are IMEI No.:[protected]

                                Thanks in advance.

                                Nokia 3110 Classic — Stolen

                                Sir,
                                I am a second semester engineering student at Karnataka when i enter my lab i kept my phone in my bag but when i returned it is found that somebody stolen my mobile which i bought 2 days ago..
                                And my mobile having IMEI:[protected] And Battery No.[protected]C22026347
                                what can i do? Please Help...
                                i cannot open my gprs setting
                                if i send N3110c 1234 to 2951 invalid keyword daw po.
                                one day my phone automatically restarted and all my application like calculator, catalog etc has been losted. i think it has been automatically formated.it shows full memory free.plz help me to get me my application program.
                                my N3110c calculator is missing how can i solve it ? Help me

                                Nokia/3110C — Phone stolen

                                Sir,

                                My Nokia 3110C, Graphite coloured mobile phone is stolen on 31/01/2010.
                                The IMEI Number of the phone is [protected].
                                I have already reported to our local Police Station. GD No: 54, Dated 2/2/2010 at Sadaipur Police Station, West Bengal.
                                I am requesting you to lock the mobile phone handset as soon as possible.
                                only 70 sets allowed settings discarded
                                a gprs setting not save in my nokia 3110c
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                                  Sanjib Shyam
                                  from Kolkata, West Bengal
                                  Sep 12, 2008
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                                  My name is Sanjiv Shyam, I am from Chandan-nagar, jorhat, Assam. I bought a Nokia N91 on 23 June 2007. In my mobile always handsfree icon is shown in the screen and I have to talk in handsfree without it i cant receive any call this is my actual problem of my mobile.So i had given my mobile in jorhat nokia servicing center for reparing on 17 June 2008 it was under warrenty period, They send the mobile to guwahati for repairing.I made regular enquire for my mobile but after 2months they told me that they cant repair my mobile so they will replace it with a nokia N73 and on 21 August 2008 They gave me a Nokia N73 with 2GB memory card but they did not gave any battery and my old battery does not fit in N73.They told me to buy the battery so at that time they cannot check the mobile.On 25th August 2008 I bought the battery for the N73 but when i switch on the mobile the same problem of my N91 occoured so next day on 26 August 2008 again i gave the mobile to the Servicing center and Today 12september 2008 when i went to enquire about the mobile then they told me that i have to pay them Rs.1200 for reparing the mobile, but they told me earlier that i have a online warrenty from August 2008 to August2009.So please help me out of this problem the people of the Nokia Servicing Center of Jorhat now does not give any importance to my problem they try to neglect my problem.For reference i am giving my Jobsheet number Of the two mobile Phone one is N91 and the other is N73.

                                  N91 Jobsheet no:-26472(N91)
                                  Date:- 17/June/2008
                                  IMEI No:-[protected]
                                  Product Code:-0549481

                                  N73 Jobsheet no:[protected]/080826/24
                                  Date:-26/August/2008
                                  IMEI No:-[protected]
                                  Product Code:- 0543843


                                  And my contact No is [protected]
                                  [protected]
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                                    T
                                    tripti
                                    from Delhi, Delhi
                                    Sep 12, 2008
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                                    I am writing this complaint today after great deal of inconvenience and trouble I faced on buying a 'trusted' Nokia phone. For about six months, the phone worked fine but soon after, it started giving me problems...ranging from poor sound quality to bad quality pictures to camera not working at all! Next logical step, I took it to the Nokia Care center at Green Park. ... And it did not end there...after sevaral visits spanning a couple of months, I still have a phone (swapped one) which I cannot use as the technicians gave it to me without checking it properly, not to mention that they also failed to rectify my original phone!Till date my swapped phone is still lying with the company under Jobsheet no.---[protected].

                                    This is not expected out of a reputed and robust company. Pls do something about it ASAP.

                                    Thanks,

                                    Tripti Narain
                                    NDTV

                                    Nokia 5300 — poor deal

                                    hello sir,
                                    i purchased my mobile on 3/6/08 and in two weeks, the memorycard was damaged. it anyway got replaced and so, i kept quiet. recently, my display got damaged and i consulted a nearby nokia care(gandhi bazar) and they took my mobile in. as they returned my mobile, i found out that i was cheated and my battery now doesnot give me a backup for a day. i request you to reply to me as i need to talk to you for a moment.

                                    Nokia 5300 — poor service

                                    dear sir,
                                    i have registered a complaint a few days ago and have not got your reply. please contact me on this number as i want to talk to you.
                                    my number is [protected](karnataka)
                                    dear sir,
                                    i bought my mobile on 3/6/08. model is nokia 5300. in just 2 weeks, its memory card got currupted! it got replaced through warranty. now the display is gone. it is just two months after i purchased it. then i showed it to the nokia care centre. they took my mobile in and when they returned it, i came to know that i was cheated. the battery of my mobile does not give me a backup of 1 day! i request you to take action on this and i require you to give me a solution to my problem. please contact me on this number... [protected] (bangalore, karnataka). thank you.

                                    Nokia 5300 — Defective piece

                                    Sir, I regret to inform you about poor response from your NOKIA dealer / Care Center. I purchased NOKIA 5310 ESN.IMEI No. [protected] Product code 0565054 GSM from M/s. Maruti Electronics Gandhidham vide Book No.169 / Inv. No 16899 dtd[protected] costing 8200 including VAT. Within 2 days screen gone and handed to Sainath Mobile Care, Gandhidham, JobSheet No.[protected]/090425/18 ASC 531_504867, Today is[protected] and till today I could not get clear possition. I'm fed up with your Care Centre as well as with your Dealer of Gandhidham. I launch complaint in no. of cumsumer care sites and also publish the same in all news media if I'll not get the response and corrective action in this regards. Awaiting your quick response.

                                    Nokia 5300 — unsatisfactory service

                                    Dear Sir/Madam

                                    I am very dis-satisfied with the services rendered by the Nokia shop at Madhu Vihar. I wish to bring this to your notice and hope some action will be taken.
                                    On the 10th of February 2010 I had given my cell phone Nokia 5300 for repair to Tele Junction – the Nokia shop at Madhu Vihar. He had said the phone could not be repaired at the shop and would have to be sent to the service centre. The executive at the shop, Mr. Vikas Verma said that the phone would be returned by 8 p.m. on the 11th. He said estimated charge would be 500 Rs. If the charge was more then the service centre would ring up to verify if the job was to be done or not. An advance of Rs. 112/= was taken and he said this money would be deducted from the bill if the phone was repaired. However if we did not want the phone repaired the amount given would be charged as engineers fee. We agreed to it. However I have a number of grievances.:-

                                    1. The phone was to be returned on 11th but when I rang up to inquire he said the phone would be given on 12th. On 12th he said the phone would be given on 13th. On 13th the man on the phone said vikas was not there and would be back in 15 mts. I told him to call back which he did not. I was also told that the phone has not returned from the service center. On 14th morning I went to the shop and the repaired phone was given to me. I asked why was I told last night at 8.30 pm that the phone has not come back yet. He said the cab comes at 9 p.m. I want to know why 8 p.m. time was given to me when the cab comes at 9. Mr. Vikas said he had rung me up to tell the phone was repaired and that I could collect it. This was a lie, I was never called (the telephone records can easily verify this) on the 13th. Why no information about the delay was given when they ask for a contact number. The number is not to be given for decorative purposes. The number given was my husband’s – Mr. K.P.Gupta – the name on the bill.

                                    2. Secondly he said the charges were 593. When I paid him 500 Rs and asked him to deduct 112 from the final bill he said no, the 112 was not to be returned. I asked him why he had lied and he again lied and said that he had said the 112 would not be returned. In that case why was the 112 not shown in the bill. Secondly, If my maths is right the amt. then was 593+112=705. This is not less than 500. In that case why had the service centre not rung me upto ask if I was willing to pay more than the amount stipulated (estimated to be 500 plus taxes on the jobcard)?. He had no answer to that. I am not grudging the money, which I have paid but the fact that I was cheated – if the charge was to be 1000 I would have paid it willingly if I had been told in advance that I would have to pay so much.

                                    I am sure that Nokia has a very good reputation and would like to love to live up to it. I would be glad if you looked in to the matter and informed me of your conclusion.

                                    Thanking you
                                    Shashi ([protected])
                                    (for Mr. K.P. Gupta)

                                    Nokia — Defective product and poor service

                                    Dear All,

                                    I am very sorry to inform you but the services whcih I am getting is very poor.

                                    I have bought Nokia X2 on 30th October 2010 within 2 months there was some problems found in that and I went to Nokia care and submitted the same to get it repaired I was told I will get the same back in 12 days which dint happen and I got the same back after a month.

                                    Later in the month of Feb I faced and issue with headphones I get it replaced again as the same was in warranty period.

                                    last week again I faced similar issues in my headphones I went to Nokia care again and I ask them why this headset is giving problems, to my surprise I was told that this headset is diffective and they are getting regular complains on the same. I gave a call to Nokia care centre on[protected] to get a good quality headset as my headset warranty will be expired on[protected] months warranty for accessories).

                                    My complain was taken on[protected] and I was given a complain no 1-[protected]. I was told that my issue will be resolved in 48hrs. I dint never got even a single call after which I gave a call again on[protected] I was assured by teleofficer that he will arrrange a call back from his senior before 9:00pm same day whcih again dint happen.

                                    I dint received any call till 4:00pm on 30th March 2011. I got a call after 4:30 pm when I was watching Cricket with my family. Later on 31st morning when I called again I was managed to speak to senior officer named Rajveer who told me that his disignation is floor supervisor, Post speaking to him he assured me a call from technical team by 5:00 pm.

                                    This was the third time when thy have failed from their commitments. Post which I again gave a call at 6:30 I was told that a person named Manish is taking care of my case I emphasised to connect my call to him, after a long negotiation with teleofficer my call was connected to Manish. When I spoke to manis I was thought he is the person who will resolve my issue, but to my surprise he was a floor supervisor I got frustrated and I asked him when my issue will be resolved he stated that he is Escalating my issue and I will again receive a call from Escalation officer in 48 working hrs I asked him to tell me the exact TAT which he explained after my force that 48 working hours is 4 working days to get a call from Escalation officer.

                                    My questions to you is.

                                    1. Is I have done a mistake by buying Nokia Phones?

                                    2. Why if the headset is diffective Nokia is not taking corrective measures?

                                    3. Why his consumers need to complain for its product once in every two months from the date of purchase.

                                    4. What is Customer care support is for? Does an Escalation call needs 4 days to actually call and provide the resolution of complain?

                                    5. When a consumer is complainig for a particular accessories why the same is replaced which again spoiled?

                                    Hope this becomes an eye opener for Nokia and I hope to get some positive reverts from your end.
                                    Hi,

                                    Sorry to hear about your experience. Please write to us on
                                    [protected]@ovi.com and do leave your contact. We will have
                                    someone from the team connect with you. Please mention your name on subject and add your contact in the mail.

                                    Regards,
                                    Team Nokia
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                                      M
                                      Manish kumar srivastava
                                      from Chennai, Tamil Nadu
                                      Sep 12, 2008
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                                      respected sir/madam
                                      this is to bring in your kind notice that my nokia phone 3110c had stopped working completely and not able to switch it on. It was bought on 09/02/2008 and is stilll in warranty period. We had submitted this phone to NRI Communications Lajpat Nagar2, NEW DELHI. The feedback we have received after 12 days is that the handset is tampered and refused to repair. I am not able to understand that my phone was not subjected to any any short circuit and was not fallen off anywhere. The people in customer care were completely ill mannered. They were not able to telll that due to what reasons my phone got tampered.
                                      I would be very kindful if you replace the handset or repair it.
                                      IMEI no:-[protected]
                                      Product Code:-0550573
                                      Warranty Reference No:- APAINY[protected]
                                      Job Sheet NO:[protected]/080830/99
                                      Submitted to:- NRI Communications O-9 1ST Floor LAJPAT NAGAR-II NEW DELHI
                                      ASC:- 500_434038
                                      Submission Dtae:- 30/08/2008
                                      Thanking you,
                                      MANISH KUMAR SRIVASTAVA
                                      PH NO:- [protected]

                                      Nokia/3110C — late delivery of replacing handset

                                      Sir ,
                                      i`m a student residing in Mangalore, Karnataka. i had purchased nokia3110c from a nokia dealer in may.....but due to continuous problems with the handset i had given it for repair in the nearest nokia centre on 13th of august and they sent the handset to Delhi...they had promised for the arrival of replacement handset within 15 days but til today it`s not been recieved..so please ask them to send the replacement asap...

                                      their service jobsheet no, is[protected]/090813/16...dated 13th august 2009
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