Nokia India Complaints & Reviews

To the Management,

I am very sorry to say that nokia service is so bad. Having a big name is like having poor service.
I have Nokia 8800d Siroco and now its has stopped working. When I took to nokia care they said they cannot take this phone as it is made in germany. And cannot provide service of the same. Buying a product which cost u for 40, 000/- is like a nothing to the nokia service. It is a request to the management to help me out and care for what I have spent.

For your notice, I have purchased this mobile from abroad one year back.

Your early reply will be highly appreciated.

Thanks n Regards
Khushroo
[protected]
[protected]@seasky.co.in

I purchased Nokia 5700 black on 01 july 2007. The name of the place i purchased was univercell vellore 632001. the invoice of the product i purchased which has given is p.vlr/1275. The price of the product i purchased was Rs.13000.

I got problem with my hand set on 20/07/08. 11:am. Which I gave my phone to the company univercell for the service on the same date. the complaint told by the company person was display problem .

After 3 weeks i got call from the company that the
product will be repaired with the cost of Rs.1000 and above
i said ok i will pay .

after that there was no call from the company
so on 15:09:08 I directly went to the univercell company for the information. But they answered that the product you have given was not to be repaired the phone was a failure it was not able to be repaired .

I buyed this nokia product for the brand name of the company but the thing happened was not able to satisfied. I was totally unsatisfied with the service provided to me.please take immediate action against this. so give my phone which is repaired or provide me a new hand set.

the job card job of the univercell company is:26630

the IMEI no of my nokia 5700 phone is: [protected].
please take action against this.

The Cell phone model No.E51 IMEI: [protected] was sent to me from Dubai. The IC speaker is not working and replacement of the same is required. I have contacted the local Nokia service showroom for the replacement of the same. They said the same is not available and it will take more than 15 days time and that the same cannot be assured.

In a worldwide organisation like NOKIA to keep the replacement of spare parts such as the IC speaker with local showroom cannot be difficult. Therefore I request you to send the replacement at the earliest to the address given below:

Doshi Towers, 9th Floor, 156, P.H. Road, Kilpauk, Chennai 600 010. TamilNadu, India

In case any charges to be paid I shall bear it. Please todo the needful and oblige.

Thanking you,

With regards,

HARSHAD DOSHI

Hi,

I have lost my mobile on 15th Sep 08 during commuting from L&T to Thakur Complex,

Name : Nikhil C Dodecha
Address : A-304, Kanakia Park 2, Thakur Complex, Kandivali (East)
Mumbai - 400101

Phone Model : Nokia N 72, Make - 5D Plum

Last used No. :[protected]

Email - nikhil.[protected]@gmail.com

Missed Date : 15th Sep 2008

IMEI No. :[protected]

If any one has any info pls reply me on nikhil.[protected]@gmail.com

Sir,
In the past, when NOKIA announced to replace some of the BL-5c series batteries, I registered the same through internet. My battery was shown under defective category. On register, it was shown that the battery will be replaced to my address soon. My battery no. is[protected]N[protected]. I have been waiting for the battery replacement for the last 2 years but there is no result from Nokia office. At least now, may please be replaced as early as possible.

Thanking you,


G.Venkateswarlu
Type IV/DS/24
Bacheli - 494553
Dantewada Dt.
Chhattisgarh state.

We have puchased it from a reliance web store ltd Daryaganj New delhi vide invoice no. [protected] dated 3.9.2008. Since starting the use of this mobile set, the following problems are bieng faced :-
1) The set is found switched off in the morning while at night it is left o.k.
2) The battery is not fully charged even after 3-4 hours on continues charging.
3) The battery backup is not up to mark.

i have nokia 6300 bought 11 months 15 days earlier. i suffered many time a problem that phone automatically swith off and become on while on a running call. even many times while incoming call or outgoing call the voice of the second person is hearable.

so need a call from ur centre related. thanks

ravi
[protected]

I have purchased Nokia - 3110C Handset on[protected].With Product code 0550573, Technology type : GSM. It has a production default which we came to know on the next day of purchasing.The voice quality of set is very abnormal.One cannot listen what front person is talking or no song run is Identified.It is only a that set delivers.
This was purchased fromDealer o Nokia, Gandhi Mobile World, Pandharpur, Dist Solapur, Maharashtra.Than We were sent to Nokia Customer care Pandharpur.We have submitted piece at care centre.

There, now after 2 weeks, we are being given the same set with no repair or replacement with the argument that nothing is wrong with this Piece.When they were convinced to the problem set realy has, now we are asked more days to wait for.

If your attitude is of no satisfactory service & i[censored] intend to handover the same faulty product, We can easily get our money back with compensation for mental unpeace & 3 times travel across you through Judiciary help.

I wil strongly recommend to improve the service quality at your Pandharpur care centre.Or othervise rename it as " Customer Scrambling Centre" please.

Please kindly letus know from your end to decide the way of communicating with you for us.
Waiting for reply

I have got a sms that I have won 5000 pounds which is not right !!!Guys you need to trust do not beleive these sms or mails.They ask to open a acc which is crap as we need to invest money.

hellow,
I lost my nokia 3110 phone.
IMEI No.- [protected]
Please block it or whats the process to block it to avoid its wrong use.
thanks....

Sent: Monday, September 01, 2008 12:23:51 PM
Subject: Re: Nokia - Ashit Kumar Das - N5610 Post Service Quality


Dear Team,



As per trailing mail, I had visited Nokia Care Center to deposit my Nokia 5610 set. Sorry to say that the response that I received there was really shocking. I was asked to deposit the set on Tuesday morning because they collect problematic sets the whole week and send it to concerned team every Tuesday 2:00 PM. Request you to confirm this because earlier too I had visited Nokia Centers where deposition and receipt of problematic sets was smooth.

Request you to intervene and provide a speedy resolution ASAP.



Nokia Service centre Address:-- Om Ujala Communication, F-5 Manish Link Road Plaza -l, Sector-5, Dwarka, New Delhi-110075, Ph [protected] (Contact person:- Mr. Kamal Agarwal)

Visited on - 28th Aug 2008.

Thanks & Regards
Ashit
[protected][protected][protected]----


[protected]Sent: Monday, August 25, 2008 11:55:33 AM
Subject: Re: Nokia - Ashit Kumar Das - N5610 Phone Service Provision



Dear Shamshad,

Thanks for a prompt reply. Below are the details that you had asked for:


1) Location and complete address of the Nokia Service Centre (where your handset is submitted) :--- Nokia Care Dwarka Sector 5. New delhi - 110075


2) IMEI /ESN(International Mobile Equipment Identifier)/Serial number of the mobile phone :--- [protected]

3) Latest Job slip/repair number :--- *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008

4) Place of purchase and date (complete address of the dealer) :--- Essar telecom retail Ltd. G-3 Aggarwal mall Plot -3. Sec -5. Ph:[protected].

5) Date when the phone was submitted :-- dated 26 may 2008

6) Your alternate contact number :- [protected]

7) Previous Job Sheet Details :--

8) Case reference number (if any) :--


*Apart from all this, I agree that it might take time to check for all the reported issues in a mobile. However, my concern is the quality of
the cell rather than the service provided by Nokia. As per my knowledge, if a phone is put on loudspeaker mode, the call will be better audible
than that in handset mode. However, in case of my cell, there is no difference between the audibility in loudspeaker mode and handset mode.
As per the guy(s) at service center, it's a manufacturing fault. When asked to give the same in written, he refused to do it. Kindly let me
know, how can I get this problem resolved?*


Thanks & Regards
Ashit
==========================================
*From:* Ashit <mailto:ashit.[protected]@utiba.com>
>> *To:* ext-pramod.6.[protected]@nokia.com
>> <mailto:ext-pramod.6.[protected]@nokia.com>
>> *Cc:* [protected]@themobilestore.in
>> <mailto:[protected]@themobilestore.in>
>> *Sent:* Monday, June 16, 2008 6:36 PM
>> *Subject:* Low audibility on Nokia handset (even at loud speaker mode)
>>
>>
>> Dear Team,
>>
>> *Subject:* Problems faced after buying a Nokia handset.Model
>> No-5610d-1
>>
>> I bought a Nokia Handset model number- 5601d-1 and IMEI number-
>> [protected] on 21/04/2008 .
>> Since that very day I am facing the problem of low audibility. I
>> tried to get the same repaired at one of the authorized centers
>> for Nokia but to no success.
>> *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008.
>> The problem still persists. Even when the mode is changed to loud
>> speaker, incoming voice is faint.
>> I have checked other sets of the same series and make. There was
>> no audibility issue with them.
>> Request you to provide a resolution for the same ASAP.
>>
>> Looking forward for an early revert on the same,
>>
>> 1) Low audibility
>> 2) No option to stop the audio or video only pause and come out
>> from there
>> 3) Ringing volume also not satisfactory
>> 4) Not satisfactory behavior from The Mobile Store & Nokia Care
>> also. According to them, this is a manufacturing problem.
>> 5) Since my handset is in guarantee period, hence request you to
>> get the problem resolved either by repairing the handset or
>> replacement of the same.
>>
>> Thanks and Regards,
>>
>> Ashit Kumar Das.
>> +91 [protected]

Sir,
I am an owner of a Nokia N81 which i bought 1 month ago.The phone IMEI number is [protected].At that time the Navi Wheel of the phone was working perfectly.But now, the navi wheel mostly dosent work.Even if it works, it works extremely slowly and ineffectively.When i went to the Nokia Care in Ashok Nagar, in Bhubaneswar, Orissa, they were confused and told me that Nokia N81 was not equipped with a Navi Wheel.When I insisted and finally brought the book and showed them that Nokia N81 has that feature they said that they have no information about it and told me to call some number and ask.My question is, if the people in Nokia Care are so ignorant about Nokia products, then whats the point of employing them? They claim they work for your company and yet dont know the basic things about the company.So i would like to request you to therefore look into this matter and do something about the nokia care employees and at the same time, repair or replace my navi wheel so that i do not have any inconvenience in future.

J.B.Patnaik,
Plot Number-473,
Bhubaneswar- 751002,
Orissa.
Phone Number - [protected]

Hi,

Recently I Bought NOKIA 2505 . within 2 months the mobile was not able to switch on and off. the display keeps blinking and gives only white display.
I gave it to NOKIA Care, Marathalli, Bangalore, India within 3 months of purchasing . they sent it to Chennai .and after 20 days when I called them they said they could not Repair it and I can take it back. in even worse condition.
Is this fair ? I did not have such a bad expectation from sucha renowned company.

We have purchaseed Nokia 2760 in the month of March. The handset has several problems. Sometimes it just gets hanged, and the keyboard doesnot work. And now there is no light in the mobile. We are unable to read on the screen as there is no light.

Pls. let us know the address of the dealer in Pune, where we cab either get it repaired or exchanged for a new set.

Swati Das

my brother, who is working in dubai bought the mobile for me from Dubai-Royal World Mobilephones(L.L.C)dated 19-10-07.my phone is Nokia 5200, IMEI no.is [protected] and it is made in Hungary.on[protected], morning i found that the keypad is not working/working out of order.i was residing in trichur, kerala, india...so i bring my phone to ''Nokia Care centre-TRIHUR''-TC-X1X/122/8&9, FIRST FLOOR, ACHUS CENTRE, POOTHOLE, THRISSUR-680004, PH:[protected].they said that, it is the problem of keypad software, and the charge will Rs.500/-then i thought it is the right place, that i choose and it is nokia's authorised centre no?on[protected]. I received my mobile back.but, on[protected], the mobile shows the same fault.I am a state Govt.employee, so i didn't get time to go for a complaint.i took mobile on[protected], morning to that same nokia care centre. But, they told me tomorrow it will be ok.but, when i called them, they were busy to talk with me and said that it is hardware problem, then i asked, two weeks ago, keypad working is software problem and now it is hardware problem.?how can i beleive that?
so sir you please check it out .Nokia Care -trichur is behaving indecently and is it your company"s authorised station?now the phone is really a headache for me.in future i will not purchase a nokia mobile because of the'' trichur nokia care ''.
thanking you,
sinivineeth.

I would like to tell you that i have lost my Nokia 3110 classic phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone if any subscribe will use my stolen phone than kindly send me his address through my mail

My name is Sanjiv Shyam, I am from Chandan-nagar, jorhat, Assam. I bought a Nokia N91 on 23 June 2007. In my mobile always handsfree icon is shown in the screen and I have to talk in handsfree without it i cant receive any call this is my actual problem of my mobile.So i had given my mobile in jorhat nokia servicing center for reparing on 17 June 2008 it was under warrenty period, They send the mobile to guwahati for repairing.I made regular enquire for my mobile but after 2months they told me that they cant repair my mobile so they will replace it with a nokia N73 and on 21 August 2008 They gave me a Nokia N73 with 2GB memory card but they did not gave any battery and my old battery does not fit in N73.They told me to buy the battery so at that time they cannot check the mobile.On 25th August 2008 I bought the battery for the N73 but when i switch on the mobile the same problem of my N91 occoured so next day on 26 August 2008 again i gave the mobile to the Servicing center and Today 12september 2008 when i went to enquire about the mobile then they told me that i have to pay them Rs.1200 for reparing the mobile, but they told me earlier that i have a online warrenty from August 2008 to August2009.So please help me out of this problem the people of the Nokia Servicing Center of Jorhat now does not give any importance to my problem they try to neglect my problem.For reference i am giving my Jobsheet number Of the two mobile Phone one is N91 and the other is N73.

N91 Jobsheet no:-26472(N91)
Date:- 17/June/2008
IMEI No:-[protected]
Product Code:-0549481

N73 Jobsheet no:[protected]/080826/24
Date:-26/August/2008
IMEI No:-[protected]
Product Code:- 0543843


And my contact No is [protected]
[protected]

I am writing this complaint today after great deal of inconvenience and trouble I faced on buying a 'trusted' Nokia phone. For about six months, the phone worked fine but soon after, it started giving me problems...ranging from poor sound quality to bad quality pictures to camera not working at all! Next logical step, I took it to the Nokia Care center at Green Park. ... And it did not end there...after sevaral visits spanning a couple of months, I still have a phone (swapped one) which I cannot use as the technicians gave it to me without checking it properly, not to mention that they also failed to rectify my original phone!Till date my swapped phone is still lying with the company under Jobsheet no.---[protected].

This is not expected out of a reputed and robust company. Pls do something about it ASAP.

Thanks,

Tripti Narain
NDTV

respected sir/madam
this is to bring in your kind notice that my nokia phone 3110c had stopped working completely and not able to switch it on. It was bought on 09/02/2008 and is stilll in warranty period. We had submitted this phone to NRI Communications Lajpat Nagar2, NEW DELHI. The feedback we have received after 12 days is that the handset is tampered and refused to repair. I am not able to understand that my phone was not subjected to any any short circuit and was not fallen off anywhere. The people in customer care were completely ill mannered. They were not able to telll that due to what reasons my phone got tampered.
I would be very kindful if you replace the handset or repair it.
IMEI no:-[protected]
Product Code:-0550573
Warranty Reference No:- APAINY[protected]
Job Sheet NO:[protected]/080830/99
Submitted to:- NRI Communications O-9 1ST Floor LAJPAT NAGAR-II NEW DELHI
ASC:- 500_434038
Submission Dtae:- 30/08/2008
Thanking you,
MANISH KUMAR SRIVASTAVA
PH NO:- [protected]

DEAR SIR

I GOT INFORMATION FROM M/S GEETA INFOCOM, BHILWARA & M/S MAHAVEER COMMUNICATION, BHILWARA THAT A MOBILE IS SWAPPED AGAINST MY 6275 NOKIA CDMA HANDSET(ESN : [protected])
MY COMPLAINT WAS PENDING FROM MAY 08 MONTH WHEN FIRST TIME THE SET WAS SENT TO YOU( BRIGHT POINT) FOR REPAIR FROM MAHAVEER COMMUNICATION, BHILWARA.
THE SET WAS ON GOOD WORKING CONDITION WHEN I HANDED OVER THE SAME TO M/S GEETA INFOCOM ALTHOUGH SOME PROBLEM i.e HANGOUT, NETWORK DISCONNECTION, etc SINCE FROM PURCHASED.
THE SET WAS RETURNED FROM YOUR SIDE VIDE BPI JOB NO: DL 0985344 N STATING THAT PHONE IS IR REPAIRABLE.

HOW THE WORKING CONDITION MOBILE BECAME IR REPAIRABLE, I AM NOT UNDERSTANDING STILL, I HAVE NOT TAKEN THE DELIVERY OF MOBILE, THE SET IS LYING WITH THEM SINCE LAST3 MONTHS.

JUST 15 DAYS BACK THEY HAD SENT MY MOBILE AGAIN TO YOU BY CHANGING SOME PARTS OF OTHER MOBILE HANDSET, & THEY GOT SUCCESS IN GETTING NEW MOBILE HANDSET AGAINST OLD ONE.
NOW THEY ARE GIVING ME NEW MOBILE ONLY ON IF I PAY Rs 3500/- TO THEM.

I AM NOT UNDERSTANDING WHY THEY ARE DEMANDING MONEY FROM WHEN THEY HAVE GOT MOBILE IN EXCHANGE/SWAPPED FROM YOU.

PLEASE NOTE THAT I AM NOT GIVING SINGLE RUPEE TO THEM.
IF THEY HAVE NOT DELIVERED MY MOBILE HANDSET WITHIN 2-3 DAYS THEN I WILL SUIT A CASE AGAINST THEM IN CONSUMER COURT IMMEDIATEDLY.

YOUR PRESURE UPON THEM WILL SOLVE MY PROBLEM.

YOU PLEASE SUGGEST WHAT I HAVE TO DO IN ABOVE CONDITION.
WAITING OF YOUR KIND REPLY.


REGARDS

SUNIL KUMAR DARGAR


LETTER WRITTEN TO NOKIA PERSONS ON DTD :08/08/2008

PLEASE NOTE THAT I HAVE GIVEN MY NOKIA 6275 ( ISIN/ESN:M [protected]) TO M/S MAHAVEER COMMUNICATION, BHILWARA FOR REPAIRING/ REPLACEMENT THROUGH M/S GEETA INFOCOM AS I AM HAVING SOME PROBLEMS IN ABOVE MOBILE SET AND WHEN I DELIVERED THE SET TO THEM IT WAS IN GOOD WORKING CONDITION.

THE MOBILE SET WAS SENT TO BRIGHT POINT, NEW DELHI THROUGH M/S MAHAVEER COMMUNICATION IN THE MONTH MAY-08.
THE MOBILE WAS RETURNED TO M/S MAHAVEER COMMUNICATION, BHILWARA VIDE BPI JOB NO: DL 09853344 BY MENTIONING REMARK " IR REPAIRABLE".

THE MOBILE SET IS STILL LYING WITH THEM.

I HAVE MADE 2-3 TIMES ONLINE COMPLAINT ON NOKIA WEBSITE, BUT THE SAME IS STILL UNANSWERED WHICH PLEASE NOTE.


AFTER THAT MR KULWINDER SINGH( BRIGHT POINT 'S PERSON) HAS ASKED TO CONTACT WITH MR SUJOY ROY( NOKIA EXECUTIVE-RAJASTHAN AREA).


I HAVE ARRANGED TO TALK WITH MR SUJOY AFTER GREAT EFFORT, I EXPLAINED MY GENIUNE PROBLEM TO HIM BUT HE WAS SO IN HURRY & NOT INTERESTED TO TALK WITH ME.
HIS ANSWER WAS SO SOCKING IN MY MATTER. HE GAVE ME STRAIGHT REPLY THAT " HE IS NOT LOOKING RAJASTHAN AREA-OPERATIONAL SERVICES, YOU PLEASE TALK WITH OTHER PERSON.

WHEN I ASKED TO HIM " TO WHOM I HAVE TO TALK ? GIVE THE NAME & ADDRESS OF THAT PERSON IN NOKIA SO I WILL TALK TO HIM.
HIS REPLIED AGAIN FLAT & RUDE " COLLECT THE NAME OF PERSON & MOBILE OF THAT PERSON WHERE YOU HAVE RECEIVED INFORMATION ABOUT ME.

SIR, NOW YOU TELL ME " TO WHOM I HAVE TO TALK IN NOKIA FOR MY PROBLEM.YOU ARE REQUESTED PLEASE PASS THIS MAIL TO HIGH AUTHORITY IN NOKIA & TRY TO GIVE ME THE NAME & ADDRESS OF RIGHT PERSON WHO WILL RESPONSIBLE & ABLE TO SOLVE A GENIUNE PROBLEM OF A GENIUNE CUSTOMER.

YOUR EARLY REPLY WILL GIVE ME MORAL SUPPORT.

PLEASE ALSO NOTE THAT IF NOKIA PERSONS WILL NOT SOLVE MY PROBLEM WITHIN 7 DAYS FROM NOW THAN I WILL BE FORCED TO SUIT A CASE IN CONSUMER FORUM AGAINST M/S MAHAVEER COMMUNICATION, M/S GEETA INFOCOM, M/S NOKIA & M/S BRIGHT POINT ALSO BECAUSE M/S MAHAVEER COMMUNICATION IS SERVICE CENTRE OF M/S BRIGHT POINT & WHO IS KEY DEFECTIVE PERSON IN THIS MATTER.

I HOPE YOU WILL TAKE THIS LETTER SERIOUSLY .


KIND REGARDS

SUNIL KUMAR DARGAR
MOBILE NO: [protected]