Sent: Monday, September 01, 2008 12:23:51 PM
Subject: Re: Nokia - Ashit Kumar Das - N5610 Post Service Quality
Dear Team,
As per trailing mail, I had visited Nokia Care Center to deposit my Nokia 5610 set. Sorry to say that the response that I received there was really shocking. I was asked to deposit the set on Tuesday morning because they collect problematic sets the whole week and send it to concerned team every Tuesday 2:00 PM. Request you to confirm this because earlier too I had visited Nokia Centers where deposition and receipt of problematic sets was smooth.
Request you to intervene and provide a speedy resolution ASAP.
Nokia Service centre Address:-- Om Ujala Communication, F-5 Manish Link Road Plaza -l, Sector-5, Dwarka, New Delhi-110075, Ph [protected] (Contact person:- Mr. Kamal Agarwal)
Visited on - 28th Aug 2008.
Thanks & Regards
Ashit
[protected][protected][protected]----
[protected]Sent: Monday, August 25, 2008 11:55:33 AM
Subject: Re: Nokia - Ashit Kumar Das - N5610 Phone Service Provision
Dear Shamshad,
Thanks for a prompt reply. Below are the details that you had asked for:
1) Location and complete address of the Nokia Service Centre (where your handset is submitted) :--- Nokia Care Dwarka Sector 5. New delhi - 110075
2) IMEI /ESN(International Mobile Equipment Identifier)/Serial number of the mobile phone :--- [protected]
3) Latest Job slip/repair number :--- *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008
4) Place of purchase and date (complete address of the dealer) :--- Essar telecom retail Ltd. G-3 Aggarwal mall Plot -3. Sec -5. Ph:[protected].
5) Date when the phone was submitted :-- dated 26 may 2008
6) Your alternate contact number :- [protected]
7) Previous Job Sheet Details :--
8) Case reference number (if any) :--
*Apart from all this, I agree that it might take time to check for all the reported issues in a mobile. However, my concern is the quality of
the cell rather than the service provided by Nokia. As per my knowledge, if a phone is put on loudspeaker mode, the call will be better audible
than that in handset mode. However, in case of my cell, there is no difference between the audibility in loudspeaker mode and handset mode.
As per the guy(s) at service center, it's a manufacturing fault. When asked to give the same in written, he refused to do it. Kindly let me
know, how can I get this problem resolved?*
Thanks & Regards
Ashit
==========================================
*From:* Ashit <mailto:ashit.[protected]@utiba.com>
>> *To:* ext-pramod.6.[protected]@nokia.com
>> <mailto:ext-pramod.6.[protected]@nokia.com>
>> *Cc:* [protected]@themobilestore.in
>> <mailto:[protected]@themobilestore.in>
>> *Sent:* Monday, June 16, 2008 6:36 PM
>> *Subject:* Low audibility on Nokia handset (even at loud speaker mode)
>>
>>
>> Dear Team,
>>
>> *Subject:* Problems faced after buying a Nokia handset.Model
>> No-5610d-1
>>
>> I bought a Nokia Handset model number- 5601d-1 and IMEI number-
>> [protected] on 21/04/2008 .
>> Since that very day I am facing the problem of low audibility. I
>> tried to get the same repaired at one of the authorized centers
>> for Nokia but to no success.
>> *Nokia care* *job no*[protected]/080526/1 dated 26 may 2008.
>> The problem still persists. Even when the mode is changed to loud
>> speaker, incoming voice is faint.
>> I have checked other sets of the same series and make. There was
>> no audibility issue with them.
>> Request you to provide a resolution for the same ASAP.
>>
>> Looking forward for an early revert on the same,
>>
>> 1) Low audibility
>> 2) No option to stop the audio or video only pause and come out
>> from there
>> 3) Ringing volume also not satisfactory
>> 4) Not satisfactory behavior from The Mobile Store & Nokia Care
>> also. According to them, this is a manufacturing problem.
>> 5) Since my handset is in guarantee period, hence request you to
>> get the problem resolved either by repairing the handset or
>> replacement of the same.
>>
>> Thanks and Regards,
>>
>> Ashit Kumar Das.
>> +91 [protected]
Aug 14, 2020
Complaint marked as Resolved
Refer below:
1st Email with two attachments:
VERIFICATION CONFIRMATION REQUIREMENT MAIL:
GOOD DAY OUR ESTEEMED BENEFICIARY, PLEASE YOU ARE REQUIRED TO DOWNLOAD THE ATTACHED FILES, READ CAREFULLY AND FILL ALL THE REQUIRED INFORMATION CAREFULLY AS ALL RELEVANT INFORMATIONS WILL BE USED TO PROCESS YOUR WINNINGS.
CONGRATULATIONS ONCE AGAIN!
Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]
Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================
2nd Email in response to my email:
NOKIA UK PROMOTIONS
1-3 Queen Anne's Gate London SW1H 9AA
United Kingdom.
CONFIRMATION FOR DELIVERY
Concern:
Mr. Luke Beto
Email: [protected]@bsp.com.pg
Date: 16th April, 2009
Please you should note that your information is already stored in our data base system for security reasons.
You are to make the payment of your parcel delivery to the name given to you below.
{you will be given a call on arrival on the airport in PAPUA NEW GUINEA to get your exact location } Parcel will be delivered only to identified person(s) only.
Note that the payment you are required of is to facilitate the delivery of your won funds to your stated address in your country and also to cover for premium stamp duties, administrative charges and courier delivery charges.
You have been instructed by the ad-hoc committee to make the payment of £460.00 Pounds (FOUR HUNDRED AND SIXTY GBP) via MONEY GRAM in any WESPAC BANK agent office located near you. To effect your payment to the Account officer in charge of the delivery of your parcel with the information below, so as to enable them initiate the delivery of your prize winnings to your stated address.
Account Officer's : Mrs .PATRICIA EVANS
Amount: 460 Pounds
Address: 4 Alderwalk drive, UK, London
You are required to copy out the information and proceed to make the payment via via MONEY GRAM in any WESPAC BANK
Alternatively, a copy of the receipt of payment made via WESTERN via MONEY GRAM in any WESPAC BANK can be sent via e-mail to us for confirmation and verification so that we can start neccessary procedures so that the delivery process of your parcel can be initiated immediately to the address where you want your winning parcel delivered to.
You can also choose to receive won prize where ever you are, all you have to do is locate any WESPAC BANK outlet close to your city and make the required payment. After which you will have to include your new address along side the receipt of payment.
Note: You are to keep all informations discreet until your won prize gets to you because we would not be held responsible for any Irregularities caused by you if your winning information is disclosed to any one. [Security reasons for your own good]
The delivery of your parcel to your stated address will be initiated as soon as the required modality is fulfilled.
Congratulations once again..
Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]
Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================
3rd Email in response to my queries:
NOKIA UK PROMOTIONS
1-3 Queen Anne's Gate London SW1H 9AA
United Kingdom.
Hello,
We received your email with content well noted and understood. You are to note that the payment for your parcel delivery is expected as that is the only reason why it has not been delivered to you.
As soon as payment is made and confirmed the delivery
will commence to your doorstep. If you do not receive your won prize at the stipulated time, The DHL Courier here in UK will be responsible and make a refund of your delivery fee as well as they will also pay for both your won prize and the inconvinences it cost you.
This is the Nokia Board as your satisfaction is our concern as we will not allow any of our customer to encounter any difficulties in receiving their won prize as soon as they follow instructions. We hope to receive payment from you soonest to enable delivery.
Congratulations once again..
Regards
Mr. Paul Richardson
Promo- Co ordinator
TEL: +[protected]
Copyright 2009 Nokia.com.eng. All rights reserved
===================================================================
This e-mail is intended only for the above addressee. It may contain
privileged information. If you are not the addressee you must not
copy, distribute, disclose or use any of the information in it. If
you have received it in error please delete it and immediately notify
the sender.
===================================================================
Thanking you in advance.
I reside in Trinidad. The e-mail came on 26th September, 2009. It was received from +234 [protected].
Anxiously awaiting your response.
kindly confirm, a winning promo in the name of Dr.Richard A. Simonson chief finacial officer, nokia inc.2 queen annes gate london sw1h 9aa United kingdom, thrue message that i won 210.000 pounds,
please send yuor reply on my email add.
I thank yuo so much on yuor valuable time.
i am Ratu Savenaca Vunisa of the fiji islands.i have received a message via my mobile no.9382128 that i have won 415, 000.00 on the 29th, April, 2011 from mobile no.+[protected] with the person by the name Dr TERRY Adams as a aacounts officer of the winners of the mobile sweepstakers.I would like to know if this is true and confirm the details of this person in your company.
waitin for your reply.
ratu..
NOKIA E-MAIL DRAW 2011
NOKIA EMAIL PROMOTION,
152Z MANCHESTER UNITED,
LICE PQ64YK, LONDON
UNITED KINGDOM, ENGLAND.
TELL NO: [protected], [protected]
PARCEL DELIVERY INFORMATION,
DEAR WINNER : Tejveer Singh
We the Nokia company UK wishes to congratulate you once again on this note, for being one of the winners selected in the 2011 Lottery Promotions. The NOKIA Company United Kingdom felicitates with you and your family, this promotion was set-up to promote the active use of the NOKIA product all over the Globe. and we are pleased to inform you that your Award Winning Seven hundred and fifty thousand Great British Pounds (750, 000.00GBP) have been approved and issued with your name in regards to your related winning, and the winning will be delivered to you by our delegated officer Diplomat John Steve, he we be leaving United kingdom to your designated home address there in your country on Sunday 3rd July 2011 and arrive in your country Monday 4th July 2011 for the purpose of remitting your winning prize to you in your country.
We require you to get back to us with a valid means of identification of either a national identity card Passport or company identity that is acceptable in your country. This will enable our delivery officer recognize you in person on arrival to your country,
Be informed that on arrival of our delivery officer to your country, he will give a call to you at the international airport at his arrival point.
However, kindly be inform that you are to make payment fee of your Parcel at the arrive of the official diploma for Stamp Duty/Notarization Task remittance to the Air Port Authority over there in your country before it can be delivered to your home of residence .
Kindly Contact the official diplomat John Steve Via,
Email id: [protected]@consultant.com
NOTE: You are requested to cooperate with our delegated officer to enable you have a smooth and safe delivery of your winning package.
Dr Frank Nelson and the Nokia Board of Directors Congratulate you Once Again.
.
Message flagged Wednesday, August 10, 2011 10:43 AMMessage bod
Nokia Corporation Office,
Products Promotion Division,
2-6 Boundary Row,
SE1 8HP, London,
United Kingdom.
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@nokiaconnect.co.uk
E-mail: [protected]@nokia-corperationoffice.co.cc
Congratulations Alsalamo Alikom.
On Behalf of the Screening Committee o[censored]nited Kingdom NOKIA PROMOTIONS, I wish to formally inform you that you have successfully passed the Mobile Screening and Verification Matching Test conducted for all our winners in your winning in accordance with the United Kingdom NOKIA PROMOTIONS Terms and Conditions. Hence you are therefore cleared for payment by the verifications and fund release department at the United Kingdom NOKIA PROMOTIONS Headquarters and your winnings has been duly signed and approved for release to you by the legal attorney to the United Kingdom NOKIA PROMOTIONS.
As you already know, all winners for the online version of the United Kingdom NOKIA PROMOTIONS were selected through a computer ballot system drawn from an exclusive list of 21, 000 mobile phone of individual and corporate bodies listed online as part of our international promotion to promote international co-operation between the United Kingdom and other countries worldwide and I must say that you should count yourself extremely lucky to have emerged as one of our winners and we do sincerely hope you will put part of your winnings into good use for community, educational and business development and also to render selfless services to the less privileged in your community.
Here is your Winning Reference # :NK672 and Payment Verification Code: CN[protected].
The process for claiming your winnings has been made very simple so that by the end of one week at most, you are assured of having received your cash prize and all the legal documents backing your winnings. In the light of the above mentioned, you are to contact the the Courier Office that will be handling the Delivery of your winning cheque to you with the contact informations below:.
CONTACT OF THE DELIVERY COMPANY
Courier Name: BRITISH AIRWAYS WORLD CARGO COURIER.
Contact Person: Mr.Harold Lahman
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@airwayspost.com
Note: You are to provide your Winning Reference# and Payment Verification Code along with your recent home or office address you wish the package to be send to, please send informations to the courier agent as listed below;
1) Winner's Full Names:
2) Present Full Address:
3) Telephone Number:
4) Mobile Number
5) Amount Won:
6) Winning Reference Number: NK672
7) Payment Verification No.: CN[protected]
Note that there exists a periodic condition on all claims process; therefore you have limited time to claim your winnings. Failure to claim your winnings within the stipulated time frame will lead to the forfeiture of your winnings after which your winnings remitted back to the United Kingdom National Headquarters and will then be added to next winning draws. Also kindly be aware that the UK NOKIA PROMO winning prizes are regulated by the Financial Services Authority and as a result, you are advice to follow the Claims Terms and Conditions of the BRITISH AIRWAYS WORLD CARGO COURIERD to ensure the dispatching of your cheque to you within the stipulated time.
Further to this, due to some recent miss-up of some winning numbers, as a Prize winner and according to the United Kingdom National NOKIA PROMOTIONS Terms and Conditions, you are only privy to your winnings informations and your winnings transfer information in order to avoid any form of double claiming and misappropriation of your winnings, hence the release of your winning informations to a third party(friends and family members inclusive) is absolutely ruled out as this will lead give room to double claiming by a third party which is against the United Kingdom National NOKIA PROMOTIONS Terms and Conditions. You are therefore advised to keep your winning information personal from any third parties (friends and family members inclusive) until your winnings have been send to you.
Lastly, I will require a concise update on your proceedings with the Courier Agency that will be handling the dispatching of your winnings. If you need any assistance whatsoever from this office, please do not hesitate to inform me.
Best Regards, Dr. James Grant
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@nokia-corperationoffice.co.cc
NOKIA CORPORATION UK
NOKIA Connecting People. Oportunity to start a new life. Create employment for thousands o[censored]nemployed. NOKIA MOBILE PROMOTION
Copyright © 2011 NOKIA UK GLOBAL LOTTERY. This communication the property of Nokia Mobile Corporation and is intended for the use of the recipient to which it is addressed regarding his won promotional prize, and may contain confidential, personal, and or privileged information. Please contact us immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it. Any communication received in error, or subsequent reply, should be deleted or destroyed.
1 recipientsCC: recipientsYou MoreHide Details FROM:BRITISH AIRWAYS COURIER TO:[protected]@yahoo.com Message flagged Wednesday, August 10, 2011 11:03 PMMessage body
PO Box 99 Heathrow
Airport Hounslow
TW6 2JS United Kingdom
Trade Registry Number: 1933173
Tell: +[protected]
Fax: +[protected]
Dear Valuable Customer: Stariqe mohamed abd alrahman mohamed,
Greetings to you, from Inter-cargo Courier Service Ltd.
We are proud to inform you that your certified winning parcel containning Cheque of £750, 000.00 GBP with Nokia E71 Phone, and a prize winning certificate has been registered with this company, which is to be delivered to your residence, as instructed by affiliated.(Nokia Uk Promo).
Inter-Cargo Courier Service has gone through a transformation from a mere quoting method to becoming an essential tool for shippers, entities who perform projections and inspections, and the general public We make it simple. By standardizing the Intercargo Courier Service of rates, hence Inter-Cargo Courier Service has put the world in your fingertips. We are not a broker, we are licensed by the Federal Maritime Commission as a non-vessel operating common carrier ( N.V.O.C.C.) to produce original shipping documents, and we are licensed by the Federal Aviation Administration under the TSA as an indirect air carrier (I.A.C.) to engage in air cargo worldwide, therefore we can leverage our technology with our experience to save your money and serve you on a global basis.
The Inter-Cargo Courier delivery Service, items are priced according to the tariff zone of the destination country, volumetric weight (1m?= 250kg) of the item, additional services selected and in accordance with the value of the parcel.
NOTE :Below are the mandatory charges that you are required to pay to enable us courier your certified parcel to you. You are allowed to choose one of our three specified shipment options for your location and send you option back to us. for us to provide you with payment information on our you are to make payment for the delivery of your parcel
PARCEL/RELEASE VERIFICATION FORM
Contact Name:___________________________
Residential Address:______________________
Moblie and Telephone Ext.:________________
E-mail:_________________________________
Delivery Option Selected:___________________
DELIVERY OPTIONS OF YOUR CHOICE:
______________________________
First class delivery: in 24 hours
______________________________
(cost of delivery)
Courier Charges: 230pounds
Insurance: 300 pounds
Vat: 100 pounds
Total: 630 pounds. sterlings
______________________________
Premium class delivery: in 48 hours
______________________________
(cost of delivery)
Courier Charges:200 pounds
Insurance: 250 pounds
Vat:100 pounds
Total: 550 pounds sterlings
______________________________
Normal class delivery: in 72 hours
______________________________
(cost of delivery)
Courier Charges: 180 pound s
Insurance: 220 pounds
Vat: 100 pounds
Total: 500 pound sterlings
NOTE:PAYMENT BEFORE DELIVERY.
Yours Sincerely,
Mr.Harold Lahman
Tell: +[protected]
Fax: +[protected]
Dispatch Officer{ Inter-Cargo Courier Service Ltd }
... ... ... ...
This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender.
... ... ... ...
Copyright 2011. Inter-Cargo Inc, United Kingdom.
thanks®ard
thanks