02.10.2008
To,
The Officer
Nokia Care Center
Sub: - Complaint regarding purchase of new mobile Model No.2600C-2 dated 16.06.2008
Sir / Madam,
Your kind attention is invited regarding complaint of new mobile Model No.2600C-2 dated 16.06.2008. (ESN/IMEI No.[protected])
We have purchased mobile Model No.2600C-2 dated 16.06.2008 from Paragon, 23 Inside Udiyapole, opp.hotel ambay Palace – Udaipur (Rajasthan), mobile no.[protected], authorized nokia dealer.
After few days, we came to know that the facility of Bluetooth was not working, we made complained for the same to the above authorized nokia shop, they refer to the Nokia Service center for the same.
We booked complaint on 26.07.2008 at Rama Telecom, 41-42, First Floor, Opp JMB, Oswal Complex, Sarang Marg, Surajpol, Udaipur (Rajasthan) –, Land Line No.[protected] Contact Person – Mr.Gurpreet) Nokia Service Center, they given Job sheet No. NIL dated 26.07.2008.
Again they given another Job sheet No.[protected]/080729/17 dated 29.07.2008 and its targeted delivery date was 13.08.2008 and informed that they will send this to Jaipur for repair because it was not reparable at there end.
Problem remain the same when we went on 14.08.2008, we asked if the mobile is not repairable then kindly provide us new mobile handset because the condition of our newly purchased mobile was so much worst, not repairable as per nokia service persons, the cover was changed & it was looking like very old mobile .On the same day they given another their Job Sheet No.2720 dated 14.08.2008
This is with continuation to my complaint dated 17.08.2008, the position remain the same, the thing is that 4 days back we had received call from your Udaipue Nokia center that collect your new mobile set, when we callected the same & check the Blutooth then its OK but at home when we check its camera then its not working, again we went to your Udaipur Nokia center & inform regarding camera problem, your technical persons had also checked & try to resolve the problem for 1 & 1/2 hrs but unable to rectify the error & inform that we have to send this hand set to our compnay for repair again.
I can't understand that what is going on with Nokia Mobile, we are suffering since last 4 & 1/2 months & its also creating a problem, tension & our wastage of time & follup with your nokia centers .
Your Udaipur Nokia persons has also told us that we have to write stong mail to the company for this defective Mobile sets & customer dissaticfaction.
Last time i am requesting you that, Kindly arrange to take necessary action to replace the defective mobile with new handset, other wise i will complaint to consumer court for the same.
Waiting for your immediate action.
Thanks
S.C.Chaturvedi
24, Gokul Nager,
Bohra Ganesh Ji – Udaipur (Rajasthan)
Mobile No.[protected], [protected] &[protected]
Enclosed: - Copies of Service Job Sheets for your N/A.
Aug 13, 2020
Complaint marked as Resolved
I am right now in parwanoo of himachal pradesh in roaming . i am and my phone and sim from bangalore.here in parwanoo i am not getting service please could you start my service from any other operator. if i am selecting any other operator it is telling sim card registration failed. Plaese be fast because i am not getting any call from others nither i am able call any boudy.This is my second mail to you.