Dear Sir / Madam
Sub : Replacement of phone / exchange to some other model / refund of money
I have been a Nokia fan and literally an ambassador for Nokia phones since over a decade now, however this time I have an issue that is forcing me away from continuing to remain one.
Further to my discussion with Vinayak at Nokia Careline, this is with reference to a Nokia Phone that I recently purchased, details as follows :
Model Number : 3120 Classic
Place of Purchase : Kamla Nagar, Delhi, India
Store Name from where purchased : Banwari Lal and Company, 159-D, Kamla Nagar, Delhi - 110007. Phone : 23841270 / [protected]
Bill Amount : Rs. 6, 450/-
Bill Number : 32 / 3187
Purchase Date : 28th September 2008
IMEI Number : [protected]
On using the phone for one day, I realise the following issues with the phone :
There is a constant problem with the earphone and loudspeaker as irrespective of whatever volume I keep the phone on, there is major difficulty in listening to the person on the other side - The voice echoes and there is zero clarity. There is a strange sort of a disturbance (the voice of people around you) that you hear. As a result of this, I have had to face a lot of embarrassment (while speaking to my boss and other senior people in the company by asking them to repeat things at least thrice before I can understand them)
The phone is inordinately slow in sending messages and otherwise also
The lower model of this phone - Nokia 3110 Classic was much better in terms of Speed and clarity in the earphone and the loudspeaker.
I demand a replacement / exchange for another model (if this problem is there with this model number) / refund of my money
Await a positive revert at the earliest
Warm Regards
Kunal Kapur
Assistant Vice President – Claims
Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited
Centrum Plaza, 5th Floor, Tower B, Sector 53,
Golf Course Road, Gurgaon, Haryana 122 002, India
______________________________________________________________
Phone +[protected] Ext : 5220
Direct Number +[protected]
Fax +[protected]
Mobile +[protected]
Email kunal.[protected]@canarahsbclife.in
Aug 13, 2020
Complaint marked as Resolved 
Nokia — Very poor customer service by Nokia care
Hi,I'm from hyderabad-AP-India. As the radio in my Nokia N73m (IMEI No [protected]) was not functioining and it was under warranty i had given it for repair in Nokia Care at punjuagutta. they told me that i would be repaired with in a week time but after that one week they started delaying by saying that radio componenet are not available. after 15days they said my mobile phone got scrapped and i would be getting a new mobile phone. again they said it will take 15 days more to replace a new mobile again they delayed and at last they handed over me a SWAP which is a replacement, its is in avery poor state with all scratches onit and the vibration and key pad in ir are not working properly. when i took this ro the notice of service center now they are again telling me that i will get a replacement after one week, i dont know how long they will prolong this. Aftering assuring that they will give me a new mobile how can they give me a replcement piece that too which is not workig properly. i got vexed with the service of nokia care, their service is very poor. i need a new mobile as soon as possible. Please can any one help me with a solution for this