Nokia — REGARDING MY MOBILE REPLACEMENT | |||
i purchased my nokia lumia 920 worth rupees 32,000 just 14 days back and it is now having a severe hard ware problem such as lock screen not working, phone hanging and unable to acsess basic applications of the phone such as settings, messaging e.t.c. i submitted my mobile in Nokia Care and they are asking for 10 days time and also saying that they won't replace it, they will just repair it. But i am requesting for a mobile replacement because it is just 14 days older they said that it is not possible. Now the issue is that i submitted my mobile 10 days ago in the nokia care but they are still unable to tell me when they will hand over my mobile to me. so, kindly take appropriate action on nokia care, pune, F.C.ROAD. Was this information helpful? | |||
 7 Comments | |||
Comments
Nokia — Replacement of my mobile
Dear sirI have bought the Nokia 5220 on 14th jan2009... within four days my mobile got the problem by way of hanging and offen switched off no proper connective between the Radio and phone ... so i have info to nokia care in Ashok nagar chennai on 18 th jan 2009 they givn this no[protected]/090129/34 ... within two days they return back mobile hear after no problem will come ... After three days same problem came ...so agine i complain to nokia care on 2 nd feb 2009 agine same complaint no givn for my both complaint ..on 7th feb they return my mobile problem was solved ...Agine same problem so i informed to nokia care on 14 th feb 2009 ... but their is no proper reply from them simpley they saying problem was within ten days ... I realy feel bad about this services ... within this one month i went three time for the services centre ... I not even use my mobile properly because always mobile had problem from the puarchse...so plese consider my problem and do the need full .. It will spoil the nokia name within one month problem is coming like this ... my mobile ime number is [protected]
Regard
chandrasekar
Nokia — regarding replacement.
Sir,I would like to draw your kind attention that i submitted a bluetooth headset BH-101 at Smart Associate Sadar bazar Jhansi for replacement purpose on 12/04/2009 with complete paper formalities, they had made a service job sheet no :[protected]/090412/28 with targeted date 02/05/2009.
As uptill now they are unable to deliver me back my headset, whenever i reached thier office they provided me unsatisfied reply that ; "Nothing is in our hands" .
So would you please tell me that if nothing is in thier hands then why company is opening so many customer care centers.
Tommorow when i reached the thier office then they showed me a headset without the ear clip and told me that it is provided from company without ear clip. How would i wear the headset without the ear clip?????
Hoping for the satisfied reply from your side or i will contact with higher officials.
SO PLEASE SIR, DO THE NEEDFULL TO MAINTAIN THE FAITH OF CONSUMERS IN NOKIA.
Thanks & Regards,
Mohd Mubeen.
lost my mobile on 02/02/2010. My mobile Serial No is [protected], Nokia Nokia 1209. Please block my mobile.
Kindly confirm me that my mobile is blocked.
Thanks & Regards,
irfan
Kindly confirm me that my mobile is blocked.
Thanks & Regards,
irfan
Nokia — regarding replacement of mobile
hello sir....i have purchased a new mobile set of this company dated on16oct 2010 from jalandhar in 13777rs...!
within one month,it has a software problem for which it is being repair by nokia care,jal..but from till, it has been repair for five times..including 2 times being sent to headquater for reparing for 16 days each......
i have call to company 2-3 times for the replacement but for a waste......
please suggests and guide me for the further steps.....
with regards....
dr.sandeep bhagat
Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
helo sir, i have already lodged a complaint, now the issue the warranty is void because of a scratch inside of the mother board and they are saying it is a physical damage. what i want to know the device is only 13 days older, there is not even a single scratch on it.
Can you justify how the physical damage occurs inside the chip with out having a single scratch outside the mobile. That too we cant even open that mobile also (NOKIA LUMIA 920). The mobile is opened two times, that was done by care technician only. Please don't play such a cheep tricks with the customers. If there is a mistake of yours please accept it. I am not a fool to loose 32000 mobile with out having any fault of mine. If any thing goes wrong, then I am ready to file a case against your company remember that.
complaint request number 1-[protected]
Can you justify how the physical damage occurs inside the chip with out having a single scratch outside the mobile. That too we cant even open that mobile also (NOKIA LUMIA 920). The mobile is opened two times, that was done by care technician only. Please don't play such a cheep tricks with the customers. If there is a mistake of yours please accept it. I am not a fool to loose 32000 mobile with out having any fault of mine. If any thing goes wrong, then I am ready to file a case against your company remember that.
complaint request number 1-[protected]
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Nokia — not responding to my replacement mobile
sir !i bought new Nokia N70 on 9 th month of 2007, it got scrapped on january 2008 then i gave it in Nokia Care in Hyderabad. They said that with in 10 days i will get new mobile but when i went on 11 th they said i takes some time to get back by mobile this processing is going on till now this is the third month from the day i gave my mobile in the Nokia care they are not at all responding to me. so i humbly request you to take some action against them so that i can get my mobile as soon as possible.