[Resolved]  Onida Air Conditioner — Brand New AC giving huge problems, was not installed properly and also now no one is addressing to service and correct my brand new AC

I had bought a 1.5 ton ONIDA Split AC model number SZ18GLS from Vijay Sales Opera House branch making 100% fullpayment through my credit card on 14th April 2008. My AC was installed on 23rd April 2008 after chasing the company installation team several times. The AC was wrongly installed resulting in a huge rattling sound, after several complaints and phone calls another technician was sent who tweaked the AC vents and now the AC vents dont open and operate properly and there is huge amount of wated which pours out of the AC, so much so that I need to keep a bucket to collect the water.

I have tried reaching the ONIDA service centre numbers, the people who installed Mr. Ahmed, and another service head Mr. Pawan, they have continuously ignored my phone and kept their phone switched off. I have even tried calling the ONIDA customer Service number and filed several complaints which has resulted in no action. I tried calling their corporate office but could not get through and now have just gotten fed up with the whole thing.

My request is to please help me with my AC, have someone attend it and fix it so that I can use it or else replace it with a new AC, same brand same AC

I am writing hoping that you will be able to reach to the company and so something about it. I have very litle faith in service standards of Indian companies and the whole customer service levels of Indian businesses in general
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Aug 14, 2020
Complaint marked as Resolved 
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We have purchased two Airconditioner last year and the same are still under warranty period. We have request to do the servie as the one of ACs was not cooling. It starts and after few minutes cooling it always goes off and stop cooling the place. Someone came and checked the status of gas which was up to the prescribed level as informed by the complaint attendent and suggested for washing. Unfortunately no one has been turned up since last visit on April 23rd, 2009. We are in contant in touch with customer care but nobody is attending our complaint. Kindly suggest, till when we should wait????

Regards
SMK Consultant / S C Kwatra & Co.
204 Sasco Bhawan Azadpur Commercial Complex,
Azadpur,
Delhi

ONIDA WG(AIR CONDITIONER) — noise in ac while running

halo sir,
i am gaurav chopra from faridkot distt. i have bought a brand new ac (onida WG) last year in the month of june.now after at a time of summer we continued to run our ac it makes a sound from inside it.
Thanks for the vote of confidence to the purchase of an Onida AC will never buy that now.
From
ADORO INSTITUTE OF MULTIMEDIA
207, SRINIVASAPERUMAL COMPLEX, 2nd FLOOR,
100 FEET ROAD,
COIMBATORE- 641012.

SUB : REGARDING ONIDA AC COMPLAINT

We purchaced 6 ONIDA AC before one month. But in that one was not working from the date of purchase. We also complaned in customer care they dint responce for past one month. Very worst service from ONIDA. If the service goes like this the situation of the company will go bad.
Could you tell me what's the actual problem with your Split AC, if you could then I will try to solve your problem, Please also mention your address and phone No. therein.
Sub: Reg Onida 1T Window A/c

I bought a ONIDA 1 Ton A/c from Vasanth & Co, Choolaimedu in Chennai in March 2009 for my children's bedroom. This has been the worst decision I have made regarding home appliances.

The unit was poorly installed by the so-called Onida Installation Team. One week later, there was only air coming out of the A/C. I tried calling the Service numbers given, 66783000, 26558118,[protected] for the last 3 to 4 weeks. The first number takes you to a automated system and you can spend the whole day listening to the message "please stay on line...". The second and third numbers are always busy 24x7. Absolutely VERY POOR SERVICE.

I called the Vasanth & Co Manager Mr. Kuppuraj on his cell. He said he will call me back and that was it.

Could someone help on this OR making a complaint to consumer cell is the best option?

Anto
I HAVE PURCHASED TWO 1.5 TONS SPLIT A/C OF ONIDA AND TILL TODAY NOT A SINGLE SERVICE IS DONE BY THE COMPANY AND ALSO THE COOLING IS LESS. WE DONT KNOW WHOM TO AND WHERE TO COMPLAIN.
I bought a 1.5 ton ac from onida it was the worst decision ive made regarding ac, the service is worst the technicians sent for service are amatuers the stupid broke the push locks of my ac the service centre chief name is Sulaiman he is the one whom i spoke to irresponsible fellow, no good company please dont even think about onida ac it is a devil as in the ads
Onida should stop making ac's. till today i thought i was unlucky but it feels good to see so many people suffering. No one can beat Onida in poor service. Infact they dont have any service. their phone numbers dont work. no body replies to the mail i think they are going bankrupt and so customer realtions has closed down.
I A.K.SRIVASTAVA have baought a 2 ton spli ac MODELSM24FLT S.L.4565 VIDE RECIEPT NO 659 DATED 03.05.06 from MOSUM SHOPPE, KOTA WHICH WAS INSTALLED 8-9.05.09 INCMPLETELY, DRAIN PIPE WAS NOT CONNECTED AND IN WALL HOLE NO POP WAS APPLIED, ON OPERATION HUGE WQUANTITY OF WATER IS COMING FROM THE AC BODY INSTALLED IN SIDE THE ROOM, MATTER HAS BEEN TAKE UP ON REGULAR BASIS WITH MR ISHU RAJ SINGH, DEALER IN KOTA FROM WHOME AC IS PURCHASED.

SINCE LAST 16 DAYS I AM HARD FOLLOWING UP WITH MR SINGH BUT TILL DATE IT COULD NOT BE ATTENDED.

IT IS REQUST TO TAKE UP THIS MATTER WITH M/S ONIDA AUTHIRITES TO GET IT ATTENDED ASAP.

KIND REGARDS

A.K.SRIVASTAVA
I have taken annual maintainance contract for new Onida Split AC it is not working since last five months. Every time they come and say they will send engineer tommorrow. But nobody comes
i hv also baought a 2 te slit ac which could not be installed properly, from same water is coming in side the room, since last 21 days it is not being attended, even after several phone call request.

lt is bpought from MOSUM SHOPPE, SHOPPING CENTRE KOTA RAJASTHANM MODEL NO SM24FLT, SL NO 4565, RECIEPT NO 659 DTD 3RD MAY, 2009. HUGE QUANTITY OF WATER IS COMING, FROM WHICH AC COULD NOT BE OPERATED.

IT IS REQUESTED TO TAKE UP THIS MATTER WITH MANUFACTURE / SALE AFTER SERVICE OFFICIALS OF ONIDA AIR CONDITIONER TO TAKE IT ATTENDED,

KIND REGARDS

A.K.SRIVASTAVA

A-21 CFCL COLONY, GADEPAN, KOTA RAJASTHAN-325208

[protected] / [protected]
[protected] /[protected]/ [protected]
Onida AC's are the worst. I should have known better than to trust an Indian company. Swindlers!!!
I too faced the problem. My purchase Date 12-May-2009 at Vasanth & Co., Chennai-10
Onida after sales service is the worst in my experience. When service technicians came for shifting and re installation of my 1.5 tone a/c(in good condition) they charged extra for servicing of the a/c. i. e. 1950+450/-. my dissatisfaction is all about their standards of work and communication. They broke the flap of my a/c misplaced some small parts like screw covers of the inner unit and didn't fix the screws of the outer unit top cover. when i enquirer about this they started acting smart. they even didn't install the unit properly as a result buckets of water is leaking from the inner unit into my room. when i called them for rectification they started blaming us though they know that the mistake is theirs. one technician finally came for rectification and he starts pointing fingers to my father, mother and me also and started taking with no respect and asks me as if i have intentionally tampered the inner unit. they don't know what a customer is and what is the value of a customer. i shouted at the technician and asked him to leave my house. now my Onida 1.5 done a/c is left with a broken flap and water leaking from the inner unit. it is very sad that how a company like onida which i trusted the most could overlook such issues. i am never ever going to buy any products of onida. and i ll never ever suggest anyone to buy one.
same problem is also facing by me from last two months. no one can hear my complaint. i also put bucket in my room under Spilt portion otherwise my whole room will full of water. why should it happen in Onida AC?????????????????/ pls i[censored] get any help then pls know me the result.
my contact no. is [protected] and email id is [protected]@gmail.com and i am from Gandhinagar - Gujarat.

ONIDA Air Conditioner — NO PROMPT SERVICE

Sir,

I baught a Onida Split AC, at Saravana Store, T, Nagar, Chennai on 20-04-08.But till now they have not given a single service for my AC.I called the deeler's no (Saravana Store) but no response.Now my AC is not working.So I called up the nearest service centre (Tambaram Sanatorium) and registered a complaint to service the AC.They also say, since it is a season time, it will take a weak time to send their technician.They also say it is the dealer's reoponsibilty to follow up for the service once in every three month.Anyway it is very difficult for me and my family including two childran to survive without AC during this summer days.The complaint no which is registered with the service centre on 02-06-09 is 76380085.
Dear Onida,
I purchased a 1 ton split ac in May 2007.Of late I have observed that it does not cool the room as specified on the display.I have repeatedly complained to my supplier but he is unable to solve the issue.Please send your technician to the following address after fixing on the phone:
Col RS Subedar
Shri Ram
D4 Manohar Gardens
Jai Bhavani Rd
Nashik Rd, MAH

[protected]
I have booked a Air Conditioner in Saravana Stores, Tambaram on[protected] and I had given cheque for Rs.22500/-. But, the cheque deposited by Saravana Stores[protected] evening only. So, I am not able t receive the Air condition unit even by[protected] afternoon. For dealer's mistake I am the sufferer. I am advising consumers not to buy any products in saravana stores/Tamabaram. Very Lathargic Attitude.
Dear Sir,

I purchased new ONIDA 1.0 Ton split AC Model no:S212CFL3 on 08.05.2009 in viveks showroom at Tondiarpet, North chennai.It was installed on 10.05.2009 after installation AC was running smoothly.Now past one weekproblem raised that the cooling of AC effect is not satisfied and also some noise was hearing in duct side.So that yesterday i called ONIDA custumer care officer and explain about the problems in AC, to the given phone numbers,[protected]/44 and registered my complaints, but am not satisfied the conversation with ur custemer care officer, and also till complaint number yet not recieved by your custemer care officer.Please send your technical person to sortout the problem.
Kindly provide the good customer service to the consumer.I am waiting for your reply in this given complaint.
Avoid to go for legal proceeding.

thanks

Selvakumar
[protected]

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