Onida / MIRC Electronics Complaints & Reviews

Respected sir,
i bought a washing mechine through Flipkart website . It's a Onida make, it got some issue, i think motor problem, but they gave five years warrenty now they are not responding my call. Please help me from this problem.
My no [protected]

I am writing to you to raise an issue about Onida Airconditioner. (Raising complaint on behalf of my parents)

The issue that I have experienced was: The AC had an issue ever since the delivery on[protected] with cooling and when complained the service engineer did a small service and it was working to some extent. On 10th May 2022, the AC stopped working and the display started showing error F6 which when referred to guidelines showed that the issue was related to Compressor. Currently, The AC is non-functional since 10th May 2022.

We made a complaint by calling customer care on Onida's official number and they registered our complaint. A service engineer came on 3 days after and even before inspecting he said that he didn't bring the required equipment to inspect and blamed us for not explaining correctly and said will get back the next day. Even after multiple follow-ups he never showed up and we made the same complaint with customer care who keep saying they will send a senior engineer which never happened. And today on 19th May 2022, the Service Engineer who came and left without inspecting says the issue is with the board and has to change it which would cost 9000 INR. We are wondering how can he suggest this without inspecting and charging almost 1/3 cost of the AC to the customer.

It occurred on: 12/05/2022

We would like an engineer to inspect the AC properly and provide a proper solution since the Compressor is covered under warranty for 5 years. Also to have a professional behaviour in the first hand towards a valuable customer like us who has just bought 3 ACs in the last 2 years of Onida.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Contact:[protected] (same as Ticket Number)

Serial Number: IR123RHOT#19LT3#002645

18, KMG Nagar, 1st cross, Thalatheru

Karaikal
609605

Thanks & Regards
Pragadeesh SAGAYANATHAN

Contact: [protected]

Purchased 2 days back, call registered number (2205S[protected]. Neither installed Nor got call from technician. Please do the needful at the earliest.

Respected sir
The Consumer is filing grievance to redress for your kind consideration further appropriation please as under:
1. That the complainant has purchased goods as Onida WA 183 TRC AC on 11-Jun-2019 from Sant Square Shahjahanpur and paid a sum of 21093.75 INR and sum of 2953.13 INR for CGST +2953.14INR for SGST Total paid Amount Rs.27000/- to Sant Square Shahjahanpur.
2. On 09.04.2022 the product showed error and stopped cooling due to Concerned part Defect and a complaint has been lodged through Customer Care Number [protected] as complaint number 2204O[protected] on 10.04.2022. And an intimation has been submitted through e-mail to customer.[protected]@onida.com on Apr 10, 2022, at 4:23 PM with attached the image of Original Bill/Invoice No. 536 Dated 11-Jun-2019.
3. On 10.-4.2022 an incoming call was made by the service provider named Milan Dubey from Farrukhabad and told to himself an authorized oic of service centre who ask the service charge Rs. 650/ + other charges as needful requirement.
4. On 12.04.2022 a visitor named Farhan Husain checked the product and found a massive defect in part of the product and a report forwarded to service provider to dispatch the requisite part received Rs 650/- of service charge without removing the defect of product from consumer and promise to redress the grievance as soon as possible.
5. On 12.04.2022 at 2:00PM service provider asked for much more money, a sum of Rs 8000/- through his Mob No. [protected] to Cosummer RMN [protected] for sake of requisite part of defective product and refused to provide requisite part to remove the defect on non paying much more money.
6. that the wife of the consumer is under suffering from Right Eye Retinal Detachment and surgery has been done by doctor and next surgery will be after one month and she was suggested to full rest in cool during treatment at her home herein it is pertinent to intimation that the patient is compelled to suffer by deficiency of service in this hot weather Season..
Now therefore it is requested to pray to remove the defect of goods or replace the goods as soon as possible and pay Rs 500000/- as compensation for grievous injury to the consumer.
The Complainant will be extremely grateful to you.
Thank you.
your sincerely
Fayaz Khan

Brought an AC 1 month back but not giving cool air... Complained to customer care, technician visited and said faulty part is not will be replaced within 2 days..It's been more than 8days now but nothing from technician side.. Customer care have no idea when spare part will be available..Brought this AC for summer but now it seems just wasted my money.. Feels like cheated..Just a month old AC having faulty part...

We are having a low contrast problem in onida led .

Good day

I had raised a complaint for a washing machine bearing issue little about 57 days ago.

I had a guy come and visit my house after 6 days of followup.

Demanded Rs.250 if it needed to be repaired. Bear in mind that nothing was done at that point. Its been 50 days and apparently the part hasnt been received.

If one would walk from wherever the part is coming from they could cover the distance within this period.

I do not understand why this is happening. The customer service on phone and email is utterly useless and not helpful. The service agency that they have tied up even more so. Very rude and the attitude is unbearable.

If you can repair it let me know, if you cant as well.

I purchased 2 split ACs in Feb'21 which were installed by your technicians. Since, then I've been having issues with one of the ACs which is been checked & repaired 4 times post installation. I'm getting E4 error on it; every-time technician visits, they find some or the other problem which they fix it. First service was called in April’21, then In June’21 and later in Aug'21. There is a pattern that every 2 months I end-up calling Onida for help on the same problem; which means the product has some issues. After the last service (Aug’21), I used the AC for a month and stopped it due to change of weather (winters). Now when i resume the usage; started getting the same error again. I've told multiple times that its a faulty product; please get it changed and no one is listening. I've got 4 Onida ACs in my house and none of them ever had such problem. Now the service center is asking for visit & repair charges as it has fallen beyond the warranty period (a month). This is not fair; I’ve a faulty product and your technicians aren’t able to fix it for one entire year, I might end-up calling you in next 2 months for the same error (as per the pattern).

Dear sir
This is to bring in your notice that I have bought a split type room air conditioner with 3 & 5 star inverter of 1.5 ton model no IR183 RHO on 21 September 2021 amounted Rs 28, 500 from Flipkart net paid by cash on the same day.
We have not even started using it as it was-a winter season. Now we are in need to use it as summer season approaches. When we opened it we have observed that it is not giving us a proper service no cooling in the a.c at all. We have been trying to contact many times to the customer care Of flipkart as well as of Onida company but we are not getting any response at all. they are saying that it has been given in the service Card that installation must be done by the company otherwise the consumer cannot avail the facility of guarantee but we have got a guarantee card only after we received Ac no one has informed us earlier this condition neither Onida company nor Flipkart then how can we got to know about it. Installation of AC will be a customer’s choice. They can do installation with the company or maybe from the third person here installation is not a problem the problem is the quality of product you have been given to us it is not of good quality because how can it be possible that only after five month of purchase of a new product. we have been complaining again and again to the customer of Onida company as well as to the Flipkart we want a quick response from the company otherwise I will go to the consumer forum and complain against the company Flipkart sending false damage pieces to the customer. Either give repair service in warranty or take it back and return our cash. I will make sure to bring in the notice of the public also with the help of media I want response as soon as possible either from the owner of the company or from the Flipkart both are responsible for sending us the bad damage product and not taking the Responsibility .

thanks and regards
Syed Adnan
[protected]

This is my 2nd complaint as i have bought new fridge and it's not even 6 month . Please help me resolve this

Buy new LED in 20.12.2020, I attached the problem video in attachment section. No service provided me from Onida Service center. I really disappointed from onida Service. I suffered last 6 months with that problem. Please help as soon as possible.
Thanks an regards. Debashis Deshi. [protected]/ [protected]

Dear Team,

My onida fire tv 43 inches 2021 model, display not working properly, lines coming on the screen, unable to view picture, Please send your technician to check and resolve the issue as earliest,

I filed a complaint about washing machine failure on 25th December, whose complaint number 2112l[protected], I was told that the technician will come to your place in 48 hour But the technician did not come to me till the 15th, then I filed new complaints on the 16th januraury, then i was told the tecnician will come to your place in 48 hours But the technician did not come in 48 hours. Called me and said that I will come on 19th jan at 10:00 and he did not come And his mobile is telling off since morning..

I am facing. Issue with my onida washing machine which i brought 1 year back and is currently under warranty.The issue is due to a faulty part which is covered under warranty but the technicia is not coming to replace it.

complaint id : (2111Q[protected], (2112Q[protected]

My name is Arun and i have purchased 2 AC's on April 27th 2021 from Rathna Cools Pvt Ltd, Chennai. I have attached the bills of both AC's

SR243 SLK, 3Star 2.0 Ton
SR 183 ASR 1.5 Ton 3 Star

Both AC's were installed on the same day by the same Onida service technician on 29th April 2021 (3rd day from date of purchase)

They were installed in summer and all went well until rainy season started now. 1.5 ton has no issues whereas 2.0 ton has issues. there is constant water leakage inside the house from the back of the AC through the copper wires which goes to the outer unit. I have raised a complaint to Onida for technicians to check on this.

When the technician visited my home and investigated the issue, he informed me that the copper wire for 2.0 Ton AC from the outside of the building were not BENT properly during the installation and left directly in to the house which is making the rain water to enter though the Copper wire frame. He also mentioned that the 1.5 ton installation was done with the BEND outside during the installation and so there is no water spilling inside the house.

I have attached the bills of both AC's, Outer Installation pics with the BENT on 1.5 ton and without the Bent on 2 Ton, and the pic of the Damage it is causing in my house

Now when i asked the visited technician to fix this issue he is asking me to pay again for the reinstallation which is the only way to fix the issue.

Why should i pay for reinstallation when this is a mistake done by the Onida technician who has done this mistake. I raised a complaint (2111O[protected] but it was closed without proper resolution.

The AC is only 6 months old and I want the reinstallation to be done free of cost as it is the mistake done by the Brand people during the installation.

Please go through the attached pics and do the needful ASAP.

Thanks,
Arun
[protected]

Respected sir,

Onida Complaint ID---- 2111S[protected]

Defective -----ONIDA 190 L Direct Cool Single Door 3 Star Refrigerator (FLORAL RED, RDS1903R)

This is to inform you that I have purchased(Flipakart) a refrigerator on 9th Oct 2021, product was received on 14th Oct 2021. I have an issue next two days Water sweating in the outside container box... so I have requested for Replacement on 18th OCT. The technician visited On 20th Oct 2021 taken photos and told the product is defective we will arrange Replacement.

Evening I got the message that the replacement was rejected. Without any reason

I contact the Onida service centre they told me that we requested a replacement

I want Full Replacement or Refund

I raise complaint
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
Department of Consumer Affairs
National Consumer Helpline (NCH)
Docket Number: 3092716

I brought Onida Fire TV 43 inch in March 2021 and its still under warranty
Display started showing lines on 15Nov2021 and stopped showing picture.Contacted Onida customer care via telephone and technician visited on 17Nov2021. He inspected the TV and said display needs to be replaced wiil order the part and call when available.Its more than a week since I received any kind o[censored]pdate from the company.I tried writing to their official support email yesterday but there is no response.Called up customer support and they are saying they do not have any ETA and asking to contact technician directly.Called up technician today 26Nov2021 and he is saying usually it takes 2 weeks will call once display is available
I invested in this brand considering vocal for local initiative but seems it has misfired and I am being left without a TV for 10 days so far. Brand does not seem to have any accountability in all the interactions do far. I doubnt if if this true across all TV brands in India

This is regarding my complaint no. (2111Q[protected] and 2111Q[protected], wherein my onida washing machine bought on 22.11.20 had issue of power supply in the top lid and body of the machine when the machine is running which needs to be attended urgently, but the response from the customer support was so worst, as the local onida service dealer through the onida customer care is not attending and simply cancelled my complaint 2111Q[protected]and again I registered complaint vide (2111Q[protected] for which I received message that it will be attended on 13.11.21 till now no response from your end. Though my washing machine is under guarantee period, feel very sorry for the response from your side and feel regret for buying onida washing machine. I am also planning to register complaint through consumer forum.

Gkamesh

Fire tv screen has not good material. Onida services are slow and take more time,
It is satisfied. They are match customers requirements and solve their problem. Service centers didn't take immediately actions.

I bought onida firefox tv 32 inches, registered complaint in customer care on 07.10.21, till my complaint not rectified by the concerned people.a technician came and never turned back, , it's more than a months time